Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit covers the skills required by practitioners to establish and maintain effective communication with the client throughout all interactions and provide basic counselling as required and as appropriate to facilitate the treatment or health service being provided |
Application of the Unit
Application |
This unit applies to work in a range of health settings where health services are provided with direct client contact involved Application of this unit should be contextualised to reflect any specific workplace requirements, issues and practices |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Establish professional relationship with the client |
1.1 Evaluate practice to maintain a high standard of client service 1.2 Identify and respond to special needs of clients 1.3 Use effective communication with clients 1.4 Encourage clients to voice queries and/or fears and address these appropriately 1.5 Take into consideration cultural and personal factors when consulting or interacting with clients 1.6 Exercise discretion and confidentiality appropriately, outlining and explaining to clients boundaries of confidentiality as required 1.7 Define and apply boundaries of the practitioner/ client relationship |
2. Provide effective response to client enquiries |
2.1 Present relevant information clearly and comprehensively and in sufficient detail to meet the needs of the enquirer 2.2 Select appropriate modes of communication to suit the enquiry and the purpose and context of the enquiry 2.3 Identify and acknowledge enquirer's expectations 2.4 Discuss any unresolved concerns or issues with enquirers 2.5 Make appointments for clients according to workplace guidelines |
3. Respond effectively to difficult or challenging behaviour |
3.1 Plan responses to difficult or challenging behaviour and manage appropriately 3.2 Maintain professional integrity at all times |
4. Use basic counselling skills as required to facilitate treatment |
4.1 Determine need for basic counselling 4.2 Provide basic counselling to facilitate treatment/ services when necessary and in accordance with practice specific guidelines 4.3 Record details of services provided according to workplace guidelines |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this competency unit : |
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Access and equity considerations : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Special needs may include : |
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Effective communication includes : |
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Cultural and personal factors may include : |
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Boundaries may refer to : |
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Relevant information may include : |
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Modes of communication may include : |
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Enquirer expectations may include : |
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Manage appropriately may include : |
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The need for basic counselling may include : |
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Basic counselling skills may include : |
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Practice specific guidelines refers to : |
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Workplace guidelines may include : |
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Unit Sector(s)
Not Applicable