SIR30116 Certificate III in Community Pharmacy

Release 2

SIR30116 Certificate III in Community Pharmacy

Modification History

Release 2	This version was released in SIR Retail Services Training Package Release 5.0 Electives updated to include Manage disrespectful, aggressive or abusive customers
Release 1	Initial release.

Qualification Description

This qualification reflects the role of skilled pharmacy assistants who use a range of well-developed service skills to identify and meet customer needs. They have sound knowledge of a broad range of pharmacy products and health care support services. Some pharmacy assistants may be involved in assisting with a limited range of dispensary activities.

They work with some independence, under limited supervision from others, but ultimately under the supervising pharmacist. They may provide technical advice and support to team members.

Pharmacy assistants must comply with federal, state or territory law and Pharmacy Board of Australia Guidelines for supplying scheduled medicines. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

19 units must be completed:

11 core units

8 elective units consisting of:

6 units from the list below

2 units from the list below, elsewhere in the SIR Retail Services Training Package or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units
SIRCCCS002	Provide and promote services to pharmacy customers
SIRCDIS001	Assist customers with prescriptions
SIRCIND001	Work effectively in a community pharmacy
SIRCIND002	Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
SIRCINF001	Use pharmacy practices for infection control
SIRCPPA005	Assist customers with cough and cold relief products
SIRCPPA006	Assist customers with skin and anti-fungal products
SIRCPPA008	Assist customers with products for gastro-intestinal conditions
SIRCPPA009	Assist customers with allergy relief products
SIRCPPA010	Assist customers with analgesic and anti-inflammatory products
HLTWHS001	Participate in workplace health and safety
Elective Units
Anatomy and Physiology
HLTAAP001	Recognise healthy body systems
Beauty Products and Services
SHBBCCS001	Advise on beauty products and services
SHBBMUP002	Design and apply make-up
Client and Customer Service
SIRXCEG003	Build customer relationships and loyalty
SIRXCEG008	Manage disrespectful, aggressive or abusive customers
Dispensary
SIRCDIS002	Deliver medicines to customers outside the pharmacy
SIRCDIS003	Assist in dispensing prescriptions
Diversity
CHCDIV001	Work with diverse people
Pharmacy Product Advice
SIRCPPA001	Assist customers with vitamins, minerals and supplements
SIRCPPA002	Assist customers with eye and ear care products
SIRCPPA003	Assist customers with first aid products
SIRCPPA004	Assist customers with oral care products
SIRCPPA007	Assist customers with pregnancy and maternal health products and services
SIRCPPA011	Assist customers with baby and infant care products
SIRCPPA013	Assist customers with smoking cessation products
SIRCPPA018	Assist customers with women’s and men’s health care products
Inventory
SIRRINV001	Receive and handle retail stock
SIRRINV002	Control stock
Marketing and Public Relations
SIRXMKT001	Support marketing and promotional activities
Merchandising
SIRRMER001	Produce visual merchandise displays
Retail Procedures
SIRXSLS002	Follow point-of-sale procedures
SIRRRTF001	Balance and secure point-of-sale terminal
Skin Services
SHBBSKS001	Pierce ear lobes
Workplace Effectiveness
BSBWOR301	Organise personal work priorities and development

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d