MSFAH4001 Advise on security technology, hardware and services

Release: 1

MSFAH4001 Advise on security technology, hardware and services

Modification History

Release 1 - New unit of competency

Application

This unit of competency covers the application of architectural hardware product and service knowledge to provide advice to customers/clients and other sales staff with regard to design, technical features and uses of architectural hardware products,ancillary products, prices and warranties. It applies to architectural hardware specifiers who provide advice to clients on product selection, price, services and warranties in regards to architectural hardware. Clients include those requiring architectural hardware schedules and products for construction and renovation projects.

This unit requires the ability to source relevant information, determine client requirements and use appropriate techniques to accurately identify architectural hardware requirements to meet client needs.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Competency Field

Unit Sector

Architectural hardware

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Research architectural hardware product range	1.1	Job requirements are correctly identified according to relevant product information
1.2	Suitable architectural hardware products are identified by accessing relevant sources of information
1.3	Hardware components are identified to suit client specifications and applicable legislation, codes and national standards
1.4	Available product options and features are evaluated for suitability and value
1.5	Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements
1.6	Knowledge of measurement systems used in architectural hardware product range is demonstrated
2	Recommend door and window hardware products	2.1	Customer/client needs are accurately identified
2.2	Detailed manufacturer product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements
2.3	Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques
3	Identify hardware quantities	3.1	Quantities of architectural hardware products required are accurately determined from customer/client specifications
3.2	Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements
3.3	Customer/client is provided with accurate quotation for quantities estimated
4	Advise on hardware product warranties	4.1	Comparisons between architectural hardware manufacturer’s warranty terms are clearly explained to customer
4.2	Individual product warranty terms and conditions are confirmed from relevant sources of information, including Regulation 90, and accurately conveyed to customer/client
4.3	Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements
5	Negotiate price and payment options	5.1	Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards
5.2	Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales
5.3	Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. Detail on appropriate performance levels for each furnishing unit of competency in reading, writing, oral communication and numeracy utilising the Australian Core Skills Framework (ACSF) are provided in the Furnishing Training Package Implementation Guide.

Range of Conditions

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.
Job requirements include:	instructions from supervisor/management work schedules and completion dates specific client requirements site requirements security clearance and access requirements reporting and documentation requirements budget allocations National Construction Code (NCC) AS 1428 (Set)-2010 Design for access and mobility Set AS 1905.1-2005 Components for the protection of openings in fire-resistant walls – Fire-resistant door sets AS 4145.2-2008 Locksets and hardware for doors and windows – Mechanical locksets for doors and windows in buildings AS 1670.1-2004 Fire detection, warning, control and intercom systems – System design, installation and commissioning – Fire AS 1530.1-1994 Methods for fire tests on building materials, components and structures – Combustibility test for materials
Information includes:	value or importance of assets insurance policy agreements special rooms or areas requiring higher level of protection current/proposed operating environments assets and systems activities and functions existing security systems/equipment existing management strategies business and operational plans incident history
Architectural hardware includes:	hinges pivots door track locks handles door furniture door closers exit devices sequence selectors cylinders keying and master keying bolts door stops door seals kick plates door protection sundry hardware sanitary hardware automatic operators access control devices
Relevant sources of information include:	product catalogues reference manuals technical specifications product instructions drawings and illustrations technical sales staff
Applicable legislation, codes and national standards include:	relevant Commonwealth and state/territory legislation work health and safety (WHS) and environmental issues equal employment opportunity (EEO) industrial relations anti-discrimination and diversity licensing arrangements Australian standards quality assurance and certification requirements relevant industry codes of practice trade practices award and enterprise agreements privacy related legislation
Organisational requirements include:	legal and organisational operational policies and procedures operations manuals induction and training materials insurance policy agreements client and organisational confidentiality requirements organisational goals/objectives/plans/systems/processes employer and employee rights and responsibilities own role, responsibility and delegation quality and continuous improvement processes and standards client service standards defined resource parameters WHS policies/procedures/programs emergency and evacuation procedures duty of care, code of conduct, code of ethics, access and equity policy, principles and practice records and information systems and processes communication channels reporting procedures
Customers or clients include:	owner property/other agent tenant building supervisor manager project manager government and legal instruments/agencies
Interpersonal techniques include:	verbal or non-verbal language two-way interaction constructive feedback active listening questioning to clarify and confirm understanding interpreting non-verbal and verbal messages observation techniques use of positive, confident and cooperative language control of tone of voice and body language use of language and concepts appropriate to cultural differences use of clear presentations of options and consequences demonstrating flexibility and willingness to compromise
Measuring tools include:	tape measures callipers vernier steel rule

Unit Mapping Information

Supersedes and is equivalent to LMFAH4001A Recommend security technology, hardware and services

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=0601ab95-583a-4e93-b2d4-cfb27b03ed73