LGA04 Local Government Training Package

Release: 2.2

Contents

Training Package Information	9

Mapping information	12

Historical and general information	29

Introduction to the industry	33

Employability skills	34

Qualification pathways	36

Qualifications framework	38

List of Qualifications within this Training Package	43

List of Units of Competency within this Training Package	45

Assessment Guidelines	59

LGA10104 Certificate I in Local Government	71

LGA10204 Certificate I in Local Government (Operational Works)	75

LGA20104 Certificate II in Local Government	79

LGA20204 Certificate II in Local Government (Operational Works)	83

LGA30104 Certificate III in Local Government	88

LGA30208 Certificate III in Local Government (Health and Environment)	93

LGA30304 Certificate III in Local Government (Operational Works)	99

LGA30404 Certificate III in Local Government (Regulatory Services)	104

LGA40104 Certificate IV in Local Government	109

LGA40204 Certificate IV in Local Government Administration	115

LGA40308 Certificate IV in Local Government (Health and Environment)	122

LGA40404 Certificate IV in Local Government (Operational Works)	129

LGA40504 Certificate IV in Local Government (Regulatory Services)	135

LGA40604 Certificate IV in Local Government (Land Management)	141

LGA40708 Certificate IV in Local Government (Planning)	147

LGA50104 Diploma of Local Government Administration	153

LGA50208 Diploma of Local Government (Health and Environment)	160

LGA50304 Diploma of Local Government (Land Management)	165

LGA50404 Diploma of Local Government (Operational Works)	170

LGA50508 Diploma of Local Government (Planning)	176

LGA50604 Diploma of Local Government (Regulatory Services)	184

LGA60104 Advanced Diploma of Local Government (Operational Works)	191

LGA70108 Vocational Graduate Certificate in Local Government Management	197

LGASS00001 Building certifiers and assessors skill set	202

LGASS00004 Local government compliance management skill set	204

LGASS00005 NEW entrants' induction skill set	206

LGACOM401A Administer contracts	208

LGACOM402A Arrange contracts	217

LGACOM403B Conduct public educational presentations	224

LGACOM404B Establish cooperative arrangements with other organisations	232

LGACOM405B Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section	239

LGACOM406A Investigate alleged breaches of legislation and prepare documentation	247

LGACOM407B Manage finances within a budget	255

LGACOM408A Represent council at legal proceedings	262

LGACOM409A Prepare tender documentation	268

LGACOM410A Prepare response to tenders	277

LGACOM411A Interpret and apply authority to act	284

LGACOM501B Develop and organise public education programs	291

LGACOM502B Devise and conduct community consultations	299

LGACOM503B Prepare a budget	307

LGACOM601A Acquire and dispose of assets	315

LGACOM602B Coordinate and facilitate a change process	323

LGACOM603B Develop, implement and review policies and procedures	331

LGACOMP007A Participate in policy development	338

LGACOMP008A Apply conflict resolution strategies	346

LGACOMP009A Implement effective communication techniques	354

LGACOMP024A Develop community relations	363

LGACOMP025A Manage a local government project	372

LGACOMP026A Provide team leadership	382

LGACORE101B Access learning and career development opportunities	391

LGACORE102B Follow defined OHS policies and procedures	398

LGACORE103B Provide service to local government customers	406

LGACORE104B Work effectively in local government	415

LGACORE105B Work with others in local government	424

LGACORE501B Provide quality and timely advice to council	431

LGACORE601B Develop, implement and review operational plans	438

LGACORE602B Promote and facilitate organisational performance	445

LGACORE603B Represent council's role and value in the community	453

LGACPRV501A Assess crime prevention needs within community groups or geographic areas	460

LGACPRV502A Design a crime prevention initiative	473

LGACPRV503A Manage and evaluate crime prevention initiatives	481

LGACPRV504A Build the capacity of individuals, organisations and communities to support crime prevention	496

LGACPRV505A Promote evidence-based approaches to support crime prevention initiatives	505

LGACPRV506A Support the mainstreaming of crime prevention principles and practices	515

LGADMIN417A Conduct community consultations	525

LGADMIN419A Implement and facilitate community development strategies and programs	533

LGADMIN420A Contribute to policy development	542

LGADMIN421A Participate in negotiations	550

LGADMIN422A Develop and maintain supplier relationships	559

LGADMIN423A Provide induction and orientation for new employees	568

LGADMIN424A Provide staff development programs	575

LGADMIN425A Develop a communication plan	584

LGADMIN525A Undertake business planning	592

LGADMIN526A Coordinate policy development	601

LGADMIN527A Manage policy development	609

LGADMIN528A Provide advocacy and representation	617

LGADMIN529A Manage finances	625

LGAEHRH302B Undertake water sampling and routine reporting	634

LGAEHRH303A Undertake vector control duties	643

LGAEHRH304A Perform weed control duties	650

LGAEHRH305A Present environmental health education information	657

LGAEHRH403A Operate waste transfer, collection station or landfill facility	665

LGAEHRH404A Coordinate and support the delivery of health services	673

LGAEHRH405A Conduct routine inspections of food premises	680

LGAEHRH502B Implement immunisation programs	689

LGAEHRH506B Monitor premises to minimise the spread of infectious diseases	695

LGAEHRH510A Contribute to public health emergency management plan	704

LGAEHRH604B Develop and implement environmental health education promotion and awareness strategies	712

LGAEHRR202B Provide animal care and control	719

LGAEHRR203B Support maintenance of public behaviour in areas under council control	727

LGAEHRR301B Monitor and control standards of accommodation	734

LGAEHRR302B Monitor and control standards of public swimming pools	742

LGAEHRR303B Monitor areas under council jurisdiction	749

LGAEHRR304B Operate council pound facilities	757

LGAEHRR401A Conduct routine inspections of non-food premises	764

LGAEHRR402A Respond to environmental health complaints	772

LGAEHRR501C Implement council's responsibilities in food safety	780

LGAEHRR504C Implement public environmental health education programs	792

LGAEHRR509A Undertake environmental and nuisance controls	801

LGAEHRW201A Collect waste refuse or recyclables	809

LGAEHRW503B Implement programs for disposal and containment of waste	816

LGAEHRW505B Implement strategies to minimise the impact of waste on the environment	823

LGAEHRW507A Plan and coordinate a waste collection or recycling service	831

LGAEHRW508A Undertake education programs to achieve reduction, reuse and recycling of waste	841

LGAEHRW601B Conduct waste management audits and assess needs	848

LGAEHRW603B Coordinate the implementation of council's waste management strategy	856

LGAGCM701A Govern councils	862

LGAGCM702A Manage the human resources process in local government	870

LGAGCM703A Lead and develop local government staff	879

LGAGCM704A Lead the strategic planning process for local government	888

LGAGCM705A Manage and improve the organisation's processes	897

LGAGCM706A Develop risk management systems	906

LGAGCM707A Use financial and economic information for strategic decision making	915

LGAGCM708A Develop, lead and build community capacity	922

LGAGCM709A Build business opportunities and community initiatives	931

LGAGCM710A Manage contracts and contractors	939

LGAGCM711A Manage complex projects	947

LGAGCM712A Develop and manage an asset management plan	956

LGAGENE302A Contribute to effective decision making	965

LGAGENE303A Contribute to council teams	972

LGAGENE304A Conduct effective council meetings	980

LGAGENE401A Monitor council's internal controls	988

LGAGENE501A Undertake councillor roles and responsibilities	997

LGAGOVA201B Issue permits	1005

LGAGOVA202B Process infringement notices	1013

LGAGOVA301B Assist customers with rate enquiries	1020

LGAGOVA303B Coordinate production of communication materials	1028

LGAGOVA401B Administer the electoral roll	1036

LGAGOVA402A Allocate property address	1042

LGAGOVA403A Arrange and supervise polling places	1047

LGAGOVA404B Establish purchasing networks to ensure council is resource effective	1054

LGAGOVA405A Implement debt recovery procedures	1062

LGAGOVA406A Implement marketing plan	1071

LGAGOVA407A Implement rehabilitation systems	1078

LGAGOVA408B Implement systems to promote a safe and healthy environment for the public and employees	1085

LGAGOVA409A Maintain property rates and records	1093

LGAGOVA410B Monitor council procedures to ensure compliance with relevant legislation	1102

LGAGOVA411A Prepare accounts for rates	1109

LGAGOVA412A Prepare council for legal proceedings	1116

LGAGOVA413B Promote and maintain positive employee relations	1122

LGAGOVA501B Contribute to advice to council on legislation	1130

LGAGOVA502B Develop a marketing strategy	1138

LGAGOVA503A Implement recruitment systems	1146

LGAGOVA504A Prepare a council for elections	1155

LGAGOVA505B Prepare rate notice forms	1160

LGAGOVA506B Conduct council elections	1168

LGAGOVA507A Provide advice to council on human resources policies and procedures	1176

LGAGOVA508A Recommend rates and charges	1183

LGAGOVA602B Manage the recording and updating of data on council's assets	1190

LGAGOVA603B Develop a risk management strategy for council assets	1199

LGAGOVA605A Develop an asset management strategy for the council	1208

LGAGOVA606B Develop and maintain a community cultural plan	1216

LGAGOVA607A Develop, implement and monitor a programmed maintenance system of council's assets	1224

LGAGOVA608A Establish an annual budget that supports council's management and operational plans	1234

LGAGOVA609A Establish, maintain and evaluate the organisation's OHS system	1241

LGAGOVA610B Implement computerised asset management systems	1249

LGAGOVA611B Implement disciplinary and termination procedures	1257

LGAGOVA612B Implement employee performance management systems	1266

LGAGOVA613B Measure cost of providing and maintaining council's assets	1273

LGAGOVA614B Monitor and maintain quality of asset management system	1281

LGAGOVA615A Provide information on asset management programs and practices	1289

LGAGOVA616A Provide property asset management services	1297

LGAGOVA617A Report on assets in accordance with statutory and public reporting requirements	1304

LGAGOVA618A Resolve valuation and property services disputes	1312

LGALAND401A Apply the principles of ecologically sustainable development to council decisions	1318

LGALAND402A Prepare plans of land management for land in council care, control and management	1326

LGALAND403A Assess applications for the use of land in council care, control and management	1333

LGALAND404A Undertake research of the natural and built environment	1341

LGALAND405A Implement strategies to minimise environmental pollution	1347

LGALAND406A Respond to native title determination applications	1356

LGALAND501A Identify environmental assets and prioritise environmental issues	1364

LGALAND502A Identify native title issues relevant to local government context and functions	1372

LGALAND503A Develop agreements with native title holders/traditional owners	1379

LGALAND504A Undertake effective consultation with Indigenous people on matters of cultural heritage	1387

LGAPLAN511A Manage council's development assessment system	1396

LGAPLAN512A Integrate land use and transport planning	1404

LGAPLEM401B Undertake assessments of domestic scale building applications	1413

LGAPLEM402B Assess minor applications for use or development	1421

LGAPLEM403A Attend requests for building and planning information and advice	1429

LGAPLEM404A Prepare and present geographic information systems data	1437

LGAPLEM405C Provide assistance in carrying out building inspections	1442

LGAPLEM406B Analyse the natural and built environment	1450

LGAPLEM407A Read and interpret titles, covenants and the local planning scheme	1458

LGAPLEM408A Process building permits	1465

LGAPLEM409A Draft planning permits and conditions	1473

LGAPLEM410A Provide service and information in preparing a development application	1480

LGAPLEM411A Conduct initial assessments of minor planning applications	1487

LGAPLEM412A Support the planning application, notification and appeals process	1495

LGAPLEM413A Conduct site inspections to check accuracy of plan and application documentation	1502

LGAPLEM501A Achieve an efficient and sustainable use of natural resources	1510

LGAPLEM503B Conserve and re-establish natural systems	1517

LGAPLEM504A Develop strategies and approaches to minimise environmental pollution	1526

LGAPLEM506A Improve community knowledge and skills in environmental management practices	1534

LGAPLEM507A Maintain spatial database	1543

LGAPLEM508A Manipulate and analyse data within geographic information systems	1549

LGAPLEM509A Plan facilities for the users of public transport	1554

LGAPLEM510A Plan for the safe movement of cyclists	1561

LGAPLEM511A Plan for the safe movement of pedestrians	1569

LGAPLEM512A Provide geographic information systems data	1578

LGAPLEM513A Conduct planning scheme research	1586

LGAPLEM602B Assist in developing an environmental management system for the organisation	1593

LGAPLEM603B Coordinate information gathering and geographic information systems development in council	1600

LGAPLEM606B Develop ecologically sustainable land management systems	1607

LGAPLEM609B Manage council parking system	1615

LGAPLEM610A Manage data within council's geographic information system	1623

LGAPLEM612B Protect heritage and cultural assets	1630

LGAREGS301A Implement parking controls	1639

LGAREGS302A Operate and maintain council parking facilities	1647

LGAREGS303B Enforce legislation to achieve compliance	1653

LGAREGS304A Apply regulatory powers	1660

LGAREGS305A Undertake animal or reptile control duties	1668

LGAREGS402B Provide evidence in court	1676

LGAREGS403A Monitor public behaviour in council areas	1685

LGAREGS404A Undertake appointed animal control duties and responsibilities	1693

LGAREGS406A Support programs to enforce compliance	1701

LGAWORK201A Control traffic at a work site	1708

LGAWORK204A Plan daily work routines	1715

LGAWORK205A Operate and maintain equipment	1721

LGAWORK206A Measure and calculate civil materials	1727

LGAWORK208A Perform field support duties in the construction and maintenance of water reticulation systems	1733

LGAWORK209A Perform field support duties in the construction and maintenance of sewerage collection systems	1743

LGAWORK210A Perform field support duties in concrete construction	1754

LGAWORK211A Perform field support duties in the construction and maintenance of drainage systems	1762

LGAWORK212A Perform field support duties in a roadwork environment	1770

LGAWORK301A Evaluate works maintenance needs and priorities	1778

LGAWORK302A Oversee traffic control plan around a work site	1785

LGAWORK303A Prepare site for new operational works	1791

LGAWORK304A Construct and maintain drainage systems	1797

LGAWORK305A Construct and maintain concrete structures	1804

LGAWORK306A Construct roads and pavements	1812

LGAWORK307A Maintain reticulated services	1821

LGAWORK308A Lead a team	1828

LGAWORK309A Coordinate the work activities of a team	1835

LGAWORK310A Maintain roads and pavements	1841

LGAWORK311A Maintain bridges	1851

LGAWORK401A Develop works maintenance schedule	1858

LGAWORK402A Prepare for operational works	1864

LGAWORK403A Manage civil plant and resources	1872

LGAWORK404A Manage a civil works project	1879

LGAWORK405A Plan and supervise roadworks	1888

LGAWORK406A Supervise concrete works	1897

LGAWORK501A Prepare preliminary design for operational works	1904

LGAWORK502A Prepare detailed works project documentation	1911

LGAWORK503A Undertake project investigation	1918

LGAWORK601A Monitor and finalise works projects	1925

LGAWORK602A Supervise establishment of works projects	1932

LGAWORK603A Determine and prioritise a council works program	1938

BCGBC4012A Read and interpret plans and specifications	1946

BCGSV5001A Assess the construction of domestic scale buildings	1954

BCGSV5004A Apply legislation to urban development and building controls	1964

BCGSV5008A Apply building control legislation to building surveying	1974

BCGSV5011A Apply building codes and standards to residential buildings	1983

BCGSV5012A Assess timber framed designs for one and two storey buildings	1992

BCGSV5014A Apply building surveying procedures to residential buildings	2002

BSBCOM502B Evaluate and review compliance	2011

BSBCUS301A Deliver and monitor a service to customers	2024

BSBITU201A Produce simple word processed documents	2032

BSBITU203A Communicate electronically	2041

BSBITU301A Create and use databases	2049

BSBOHS405B Contribute to the implementation of emergency procedures	2057

BSBSUS201A Participate in environmentally sustainable work practices	2068

BSBSUS301A Implement and monitor environmentally sustainable work practices	2076

BSBSUS501A Develop workplace policy and procedures for sustainability	2090

BSBWRT301A Write simple documents	2101

FPIHAR2206A Operate a mobile chipper/mulcher	2108

HLTFA301B Apply first aid	2119

NWP208A Perform basic wastewater tests	2132

NWP218B Perform and record sampling	2140

NWP315B Investigate and report on breaches of water industry legislation	2147

NWP429B Coordinate, implement and report on trade waste monitoring procedures	2152

NWP430A Evaluate, implement and monitor standard low risk trade waste discharge approvals	2160

NWP431A Investigate, rectify and report on trade waste incidents	2169

PMLOHS302A Participate in laboratory/field workplace safety	2178

PMLTEST200A Conduct routine site measurements	2187

PSPGOV517A Coordinate risk management	2194

PUAEMR008A Contribute to an emergency risk management process	2204

RTE2315A Operate a compost bagging process	2217

Modification History

Version Modification History

Version	Release Date	Comments
2.2	22/11/2010	ISC upgrade to incorporate wording for flexible packaging policy in all qualifications. Slight wording changes have been made to achieve compliance. The titles of ‘Common Pool’, ‘Specialist Pool’ etc. units have been amended to reflect the new packaging policy, with those previously listed as ‘Pool’ units now grouped under either Group A, B or C elective units within the specified qualification. Minor changes to the required skills, and/or knowledge, and/or range statements in 55 units of competency, to reflect sustainability and environmental legislation, policies, procedures and practices. Addition of three new imported environmental units from the BSB07 package
2.1	31/07/2010	ISC Upgrade to incorporate wording for flexible packaging policy into 20 High Use qualifications. LGA30304 and LGA40504 slight wording changes to achieve compliance. HLTFA301B added as elective for LGA30208.
2	25/03/2009	Continuous improvement release, including: revised Certificate III, Certificate IV and Diploma qualifications in Local Government (Health and Environment) revised Certificate IV and Diploma qualifications in Local Government (Planning) a new Vocational Graduate Certificate qualification in Local Government Management new skills sets for: New Entrants’ Induction Local Government Compliance Management Building Certifiers and Assessors
1	17/08/2004	Primary release, fully revised replacement for LGA00.

Training Package Information

Training package details

Training Package Code:	LGA04
Training Package Name:	Local Government Training Package
First Published:	01 August 2004
AEShareNet Code:	P
Print Version Number:	2.2
Endorsed Date:	06 January 2009
Copyright Year:	2009
Training Package Review Date:	31 August 2007
ISC Name:	Government Skills Australia
ISC Website URL:	http://www.governmentskills.com.au

Training Package Volume Number	Training Package Volume Name
1	Local Government Training Package (Volume 1)
2	Local Government Training Package (Volume 2)

Training Package Volume Number	Training Package Volume Statement
1	The material contained within this Training Package refers only to endorsed components of the Training Package. The LGA04 Local Government Training Package was endorsed by the NTQC on 2 August 2004 and agreed by Ministers. This Training Package is to be reviewed by 31 August 2007.
2	The material contained within this Training Package refers only to endorsed components of the Training Package The LGA04 Local Government Training Package was endorsed by the NTQC on 2 August 2004 and agreed by Ministers. This Training Package is to be reviewed by 31 August 2007.

Training Package Volume Number	Training Package Volume Description
1	The Local Government Training Package comprises two volumes. The volumes are not to be used in isolation, but need to be used in the context of the whole Training Package. Users should refer to the Qualifications Framework and Assessment Guidelines contained in Volume 1 of the Training Package. Volume 1 includes: Qualifications Framework Assessment Guidelines Competency Standards Common units Administration units Health and Environment units
2	The Local Government Training Package comprises two volumes. The volumes are not to be used in isolation, but need to be used in the context of the whole Training Package. Users should refer to the Qualifications Framework and Assessment Guidelines contained in Volume 1 of the Training Package. Volume 2 includes: Qualifications Framework Summary Regulatory Services units Land Management units Planning units Operational Works units General Elective units Skill Sets

Training Package Volume Number	ISBN Number
1	978-0-9805704-4-1
2	978-0-9805704-4-1

Mapping information

Mapping of Qualifications

Mapping to previous Training Package (Version 1)
Version 1 code	Version 2.2 code	Comments
LGA10104	LGA10104	Changes in packaging of units to reflect flexibility guidelines
LGA10204	LGA10204	Changes in packaging of units to reflect flexibility guidelines
LGA20104	LGA20104	Changes in packaging of units to reflect flexibility guidelines
LGA20204	LGA20204	Changes in packaging of units to reflect flexibility guidelines
LGA30104	LGA30104	Changes in packaging of units to reflect flexibility guidelines. New imported unit
LGA30208	LGA30208	Changes in packaging of units to reflect flexibility guidelines
LGA30304	LGA30304	Changes in packaging of units to reflect flexibility guidelines
LGA30404	LGA30404	Changes in packaging of units to reflect flexibility guidelines
LGA40104	LGA40104	Changes in packaging of units to reflect flexibility guidelines. New imported unit
LGA40204	LGA40204	Changes in packaging of units to reflect flexibility guidelines
LGA40308	LGA40308	Changes in packaging of units to reflect flexibility guidelines
LGA40404	LGA40404	Changes in packaging of units to reflect flexibility guidelines
LGA40504	LGA40504	Changes in packaging of units to reflect flexibility guidelines
LGA40604	LGA40604	Changes in packaging of units to reflect flexibility guidelines
LGA40708	LGA40708	Changes in packaging of units to reflect flexibility guidelines
LGA50104	LGA50104	Changes in packaging of units to reflect flexibility guidelines. New imported unit.
LGA50208	LGA50208	Changes in packaging of units to reflect flexibility guidelines
LGA50304	LGA50304	Changes in packaging of units to reflect flexibility guidelines
LGA50404	LGA50404	Changes in packaging of units to reflect flexibility guidelines
LGA50508	LGA50508	Changes in packaging of units to reflect flexibility guidelines
LGA50604	LGA50604	Changes in packaging of units to reflect flexibility guidelines
LGA60104	LGA60104	Changes in packaging of units to reflect flexibility guidelines
LGA70108	LGA70108	Changes in packaging of units to reflect flexibility guidelines

Mapping of Units of Competency

Mapping to previous training package (Version 1)
Elective Units (Certificate I to Certificate III)
V1 code	V2.2 code	Comments
LGACORE101B	LGACORE101B	Unit unchanged
LGACORE102B	LGACORE102B	Unit unchanged
LGACORE103B	LGACORE103B	Unit unchanged
LGACORE104B	LGACORE104B	Unit unchanged
LGACORE105B	LGACORE105B	Unit unchanged
LGAGOVA303B	LGAGOVA303B	Unit unchanged
LGACOMP007B	LGACOMP007B	Unit unchanged
LGACOMP008A	LGACOMP008A	Unit unchanged
LGACOMP009A	LGACOMP009A	Unit unchanged
Elective Units (Certificate IV to Certificate VII)
V1 code	V2.2 code	Comments
LGACORE501B	LGACORE501B	Unit unchanged
LGACORE601B	LGACORE601B	Unit unchanged
LGACORE602B	LGACORE602B	Unit unchanged
LGACORE603B	LGACORE603B	Unit unchanged
LGACOM403B	LGACOM403B	Unit unchanged
LGACOM404B	LGACOM404B	Unit unchanged
LGACOM405B	LGACOM405B	Unit unchanged
LGACOM407B	LGACOM407B	Unit unchanged
N/A	LGACOM411A	Interpret and apply authority to act This is a new unit
LGACOM501B	LGACOM501B	Unit unchanged
LGACOM502B	LGACOM502B	Unit unchanged
LGACOM602B	LGACOM602B	Unit unchanged
LGACOM603B	LGACOM603B	Unit unchanged
N/A	LGAGCM701A	Govern councils This is a new unit
N/A	LGAGCM702A	Manage the human resources process in local government This is a new unit
N/A	LGAGCM703A	Lead and develop local government staff This is a new unit
N/A	LGAGCM704A	Lead the strategic planning process for local government This is a new unit
N/A	LGAGCM705A	Manage and improve the organisation’s processes This is a new unit
N/A	LGAGCM706A	Develop risk management systems This is a new unit
N/A	LGAGCM707A	Use financial and economic information for strategic decision making This is a new unit
N/A	LGAGCM708A	Develop, lead and build community capacity This is a new unit
N/A	LGAGCM709A	Build business opportunities and community initiatives This is a new unit
N/A	LGAGCM710A	Manage contracts and contractors This is a new unit
N/A	LGAGCM711A	Manage complex projects This is a new unit
N/A	LGAGCM712A	Develop and manage an asset management plan This is a new unit
LGAGOVA410B	LGAGOVA410B	Unit unchanged
LGACOMP024A	LGACOMP024A	Unit unchanged
LGACOMP025A	LGACOMP025A	Unit unchanged
LGACOME026A	LGACOME026A	Unit unchanged
Specialist Local Government Administration Units
V1 code	V2.2 code	Comments
LGACOM401A	LGACOM401A	Unit unchanged
LGACOM402A	LGACOM402A	Unit unchanged
LGACOM409A	LGACOM409A	Unit unchanged
LGACOM410A	LGACOM410A	Unit unchanged
LGACOM601A	LGACOM601A	Unit unchanged
LGAGOVA401B	LGAGOVA401B	Unit unchanged
LGAGOVA402A	LGAGOVA402A	Unit unchanged
LGAGOVA403A	LGAGOVA403A	Unit unchanged
LGAGOVA404B	LGAGOVA404B	Unit unchanged
LGAGOVA405A	LGAGOVA405A	Unit unchanged
LGAGOVA406A	LGAGOVA406A	Unit unchanged
LGAGOVA407A	LGAGOVA407A	Unit unchanged
LGAGOVA408B	LGAGOVA408B	Unit unchanged
LGAGOVA409A	LGAGOVA409A	Unit unchanged
LGAGOVA411A	LGAGOVA411A	Unit unchanged
LGAGOVA412A	LGAGOVA412A	Unit unchanged
LGAGOVA413B	LGAGOVA413B	Unit unchanged
LGAGOVA505B	LGAGOVA505B	Unit unchanged
LGAGOVA611B	LGAGOVA611B	Unit unchanged
LGADMIN417A	LGADMIN417A	Unit unchanged
LGADMIN419A	LGADMIN419A	Unit unchanged
LGADMIN420A	LGADMIN420A	Unit unchanged
LGADMIN421A	LGADMIN421A	Unit unchanged
LGADMIN422A	LGADMIN422A	Unit unchanged
LGADMIN423A	LGADMIN423A	Unit unchanged
LGADMIN424A	LGADMIN424A	Unit unchanged
LGADMIN425A	LGADMIN425A	Unit unchanged
LGADMIN525A	LGADMIN525A	Unit unchanged
LGADMIN526A	LGADMIN526A	Unit unchanged
LGADMIN527A	LGADMIN527A	Unit unchanged
LGADMIN528A	LGADMIN528A	Unit unchanged
LGAGOVA501B	LGAGOVA501B	Unit unchanged
LGAGOVA502B	LGAGOVA502B	Unit unchanged
LGAGOVA503A	LGAGOVA503A	Unit unchanged
LGAGOVA504A	LGAGOVA504A	Unit unchanged
LGAGOVA506B	LGAGOVA506B	Unit unchanged
LGAGOVA507A	LGAGOVA507A	Unit unchanged
LGAGOVA508A	LGAGOVA508A	Unit unchanged
LGAGOVA602B	LGAGOVA602B	Unit unchanged
LGAGOVA603B	LGAGOVA603B	Unit unchanged
LGAGOVA605A	LGAGOVA605A	Unit unchanged
LGAGOVA606B	LGAGOVA606B	Unit unchanged
LGAGOVA607A	LGAGOVA607A	Unit unchanged
LGAGOVA608A	LGAGOVA608A	Unit unchanged
LGAGOVA609A	LGAGOVA609A	Unit unchanged
LGAGOVA610B	LGAGOVA610B	Unit unchanged
LGAGOVA612B	LGAGOVA612B	Unit unchanged
LGAGOVA613B	LGAGOVA613B	Unit unchanged
LGAGOVA614B	LGAGOVA614B	Unit unchanged
LGAGOVA615A	LGAGOVA615A	Unit unchanged
LGAGOVA616A	LGAGOVA616A	Unit unchanged
LGAGOVA617A	LGAGOVA617A	Unit unchanged
LGAGOVA618A	LGAGOVA618A	Unit unchanged
Specialist Local Government Regulatory Services Units
V1 code	V2.2 code	Comments
LGACOM406A	LGACOM406A	Unit unchanged
LGACOM408A	LGACOM408A	Unit unchanged
LGACPRV501A	LGACPRV501A	Unit unchanged
LGACPRV502A	LGACPRV502A	Unit unchanged
LGACPRV503A	LGACPRV503A	Unit unchanged
LGACPRV504A	LGACPRV504A	Unit unchanged
LGACPRV505A	LGACPRV505A	Unit unchanged
LGACPRV506A	LGACPRV506A	Unit unchanged
LGAEHRR203B	LGAEHRR203B	Unit unchanged
LGAEHRR303B	LGAEHRR303B	Unit unchanged
LGAEHRR304B	LGAEHRR304B	Unit unchanged
LGAREGS301A	LGAREGS301A	Unit unchanged
LGAREGS302A	LGAREGS302A	Unit unchanged
LGAREGS304A	LGAREGS304A	Unit unchanged
LGAREGS305A	LGAREGS305A	Unit unchanged
LGAREGS403A	LGAREGS403A	Unit unchanged
LGAREGS404A	LGAREGS404A	Unit unchanged
Specialist Local Government Health and Environment Units
V1 code	V2.2 code	Comments
LGAEHRH302A	LGAEHRH302B	Undertake water sampling and routine reporting Updated unit, equivalent to LGAEHRH302A
LGAEHRH303A	LGAEHRH303A	Unit unchanged
LGAEHRH304A	LGAEHRH304A	Unit unchanged
LGAEHRH305A	LGAEHRH305A	Unit unchanged
LGAEHRH403A	LGAEHRH403A	Unit unchanged
N/A	LGAEHRH404A	Coordinate and support the delivery of health services This is a new unit, based on but not equivalent to LGACOM403B and LGAEHRH502B
N/A	LGAEHRH405A	Conduct routine inspections of food premises This is a new unit, based on but not equivalent to LGAEHRR501C
LGAEHRH502B	LGAEHRH502B	Unit unchanged
LGAEHRH506A	LGAEHRH506B	Monitor premises to minimise the spread of infectious diseases Updated unit, equivalent to LGAEHRH506A
LGAEHRH510A	LGAEHRH510A	Unit unchanged
LGAEHRH604B	LGAEHRH604B	Unit unchanged
LGAEHRR301B	LGAEHRR301B	Unit unchanged
LGAEHRR302B	LGAEHRR302B	Unit unchanged
N/A	LGAEHRR401A	Conduct routine inspections of non food premises This is a new unit, based on but not equivalent to LGAEHRR302B and LGAEHRH506A
N/A	LGAEHRR402A	Respond to environmental health complaints This is a new unit
LGAEHRR501B	LGAEHRR501C	Implement council’s responsibilities in food safety Updated unit, equivalent to LGAEHRR501B
LGAEHRR504B	LGAEHRR504C	Implement public education programs to improve community compliance Updated unit, equivalent to LGAEHRR504B
LGAEHRR509A	LGAEHRR509A	Unit unchanged
LGAEHRW201A	LGAEHRW201A	Unit unchanged
LGAEHRW503B	LGAEHRW503B	Unit unchanged
LGAEHRW505B	LGAEHRW505B	Unit unchanged
LGAEHRW507A	LGAEHRW507A	Unit unchanged
LGAEHRW508A	LGAEHRW508A	Unit unchanged
LGAEHRW601B	LGAEHRW601B	Unit unchanged
LGAEHRW603B	LGAEHRW603B	Unit unchanged
N/A	LGAREGS406A	Support programs to enforce compliance This is a new unit, based on but not equivalent to LGACOM406A, to cover compliance testing for food and health legislation, including future legislation (eg, tanning salons) and programs, such as test purchasing for underage tobacco purchasing
Specialist Local Government Land Management Units
V1 code	V2.2 code	Comments
LGALAND401A	LGALAND401A	Unit unchanged
LGALAND402A	LGALAND402A	Unit unchanged
LGALAND403A	LGALAND403A	Unit unchanged
LGALAND404A	LGALAND404A	Unit unchanged
LGALAND405A	LGALAND405A	Unit unchanged
LGALAND406A	LGALAND406A	Unit unchanged
LGALAND501A	LGALAND501A	Unit unchanged
LGALAND502A	LGALAND502A	Unit unchanged
LGALAND503A	LGALAND503A	Unit unchanged
LGALAND504A	LGALAND504A	Unit unchanged
LGAPLEM602B	LGAPLEM602B	Unit unchanged
LGAPLEM606B	LGAPLEM606B	Unit unchanged
LGAPLEM609B	LGAPLEM609B	Unit unchanged
LGAPLEM612B	LGAPLEM612B	Unit unchanged
Specialist Local Government Planning Units
V1 code	V2.2 code	Comments
LGAPLAN511A	LGAPLAN511A	Unit unchanged
LGAPLAN512A	LGAPLAN512A	Unit unchanged
LGAPLEM401B	LGAPLEM401B	Unit unchanged
LGAPLEM402B	LGAPLEM402B	Unit unchanged
LGAPLEM403A	LGAPLEM403A	Unit unchanged
LGAPLEM404A	LGAPLEM404A	Unit unchanged
LGAPLEM405B	LGAPLEM405C	Provide assistance in carrying out building inspections Unit redeveloped. Significant changes. This unit is not equivalent to LGAPLEM405B. Elements of competency relating to processing and approving permits to build have been removed. Refer to LGAPLEM408A
LGAPLEM406B	LGAPLEM406B	Unit unchanged
N/A	LGAPLEM407A	Read and interpret titles, covenants and the local planning scheme This is a new unit
N/A	LGAPLEM408A	Process building permits This is a new unit, split from but not equivalent to LGAPLEM405B
N/A	LGAPLEM409A	Draft planning permits and conditions This is a new unit
N/A	LGAPLEM410A	Together with LGAPLEM411A and LGAPLEM412A, this unit expands upon and replaces: LGAPLEM401B Undertake building assessments of domestic scale building applications LGAPLEM402B Assess minor applications for use or development LGAPLEM403A Attend requests for building and planning information and advice
N/A	LGAPLEM411A	Together with LGAPLEM411A and LGAPLEM412A, this unit expands upon and replaces: LGAPLEM401B Undertake building assessments of domestic scale building applications LGAPLEM402B Assess minor applications for use or development LGAPLEM403A Attend requests for building and planning information and advice
N/A	LGAPLEM412A	Together with LGAPLEM411A and LGAPLEM412A, this unit expands upon and replaces: LGAPLEM401B Undertake building assessments of domestic scale building applications LGAPLEM402B Assess minor applications for use or development LGAPLEM403A Attend requests for building and planning information and advice
N/A	LGAPLEM413A	Conduct site inspections to check accuracy of plan and application development This is a new unit
LGAPLEM501A	LGAPLEM501A	Unit unchanged
LGAPLEM503B	LGAPLEM503B	Unit unchanged
LGAPLEM504A	LGAPLEM504A	Unit unchanged
LGAPLEM506A	LGAPLEM506A	Unit unchanged
LGAPLEM507A	LGAPLEM507A	Unit unchanged
LGAPLEM508A	LGAPLEM508A	Unit unchanged
LGAPLEM509A	LGAPLEM509A	Unit unchanged
LGAPLEM510A	LGAPLEM510A	Unit unchanged
LGAPLEM511A	LGAPLEM511A	Unit unchanged
LGAPLEM512A	LGAPLEM512A	Unit unchanged
N/A	LGAPLEM513A	Conduct planning scheme research This is a new unit
LGAPLEM603B	LGAPLEM603B	Unit unchanged
LGAPLEM610A	LGAPLEM610A	Unit unchanged
LGAREGS303A	LGAREGS303B	Enforce legislation to achieve compliance Units redeveloped. All references to food and health legislation removed
LGAREGS402A	LGAREGS402B	Provide evidence in court Unit redeveloped. Significant changes, but equivalent to LGAREGS402A. This unit is derived from and equivalent to PRSSO208A from the Asset Security Training Package and has been contextualised to local government requirements
Specialist Local Government Operational Works Units
V1 code	V2.2 code	Comments
LGACOM401A	LGACOM401A	Unit unchanged
LGACOM402A	LGACOM402A	Unit unchanged
LGACOM406A	LGACOM406A	Unit unchanged
LGACOM409A	LGACOM409A	Unit unchanged
LGAEHRW201A	LGAEHRW201A	Unit unchanged
LGAWORK201A	LGAWORK201A	Unit unchanged
LGAWORK204A	LGAWORK204A	Unit unchanged
LGAWORK205A	LGAWORK205A	Unit unchanged
LGAWORK206A	LGAWORK206A	Unit unchanged
LGAWORK208A	LGAWORK208A	Unit unchanged
LGAWORK209A	LGAWORK209A	Unit unchanged
LGAWORK210A	LGAWORK210A	Unit unchanged
LGAWORK211A	LGAWORK211A	Unit unchanged
LGAWORK212A	LGAWORK212A	Unit unchanged
LGAWORK301A	LGAWORK301A	Unit unchanged
LGAWORK302A	LGAWORK302A	Unit unchanged
LGAWORK303A	LGAWORK303A	Unit unchanged
LGAWORK304A	LGAWORK304A	Unit unchanged
LGAWORK305A	LGAWORK305A	Unit unchanged
LGAWORK306A	LGAWORK306A	Unit unchanged
LGAWORK307A	LGAWORK307A	Unit unchanged
LGAWORK308A	LGAWORK308A	Unit unchanged
LGAWORK309A	LGAWORK309A	Unit unchanged
LGAWORK310A	LGAWORK310A	Unit unchanged
LGAWORK311A	LGAWORK311A	Unit unchanged
LGAWORK401A	LGAWORK401A	Unit unchanged
LGAWORK402A	LGAWORK402A	Unit unchanged
LGAWORK403A	LGAWORK403A	Unit unchanged
LGAWORK404A	LGAWORK404A	Unit unchanged
LGAWORK405A	LGAWORK405A	Unit unchanged
LGAWORK406A	LGAWORK406A	Unit unchanged
LGAWORK501A	LGAWORK501A	Unit unchanged
LGAWORK502A	LGAWORK502A	Unit unchanged
LGAWORK503A	LGAWORK503A	Unit unchanged
LGAWORK601A	LGAWORK601A	Unit unchanged
LGAWORK602A	LGAWORK602A	Unit unchanged
LGAWORK603A	LGAWORK603A	Unit unchanged
General Elective Units
V1 code	V2.2 code	Comments
LGAEHRR202B	LGAEHRR202B	Unit unchanged
LGAEHRR203B	LGAEHRR203B	Unit unchanged
LGAGOVA201B	LGAGOVA201B	Unit unchanged
LGAGOVA202B	LGAGOVA202B	Unit unchanged
LGAGENE302A	LGAGENE302A	Unit unchanged
LGAGENE303A	LGAGENE303A	Unit unchanged
LGAGENE304A	LGAGENE304A	Unit unchanged
LGAGENE401A	LGAGENE401A	Unit unchanged
LGAGENE501A	LGAGENE501A	Unit unchanged

Historical and general information

Introduction to the Local Government Training Package

The Development of the Local Government Training Package

Ensuring a highly skilled workforce is essential for the ongoing success and future strength of the local government sector in Australia.

Australian Local Government Training (ALGT) was commissioned by the Australian National Training Authority (ANTA) to conduct an audit or review of the Local Government Training Package during 2002. The audit was part of a routine process conducted after the Training Package had been endorsed for 18 months.

The resultant report identified the nature of work conducted within councils across the nation. The capacity of the current Local Government Training Package to meet the needs of councils was then tested and recommendations to support the enhancement of the Training Package were made.

The audit was timely. It was more than seven years since the basic work involved in the endorsement of the Training Package was undertaken and a great deal had happened within local government and workplaces generally during this time. The audit provided an opportunity to build an understanding of those changes and develop appropriate solutions that are reflected in this Training Package.

The development of the Training Package was undertaken by four teams of developers responsible for gathering information from industry about the current and emerging skill development needs of the various sectors of the industry. The sectors addressed by the teams were:

administration, planning and land management

health and environment, regulatory services and Indigenous and remote communities

operational works.

The development teams used a variety of techniques to ensure appropriate consultation with their industry sectors, including:

the use of an industry advisory group to act as expert guides during the process

workshops

site visits

email

e-bulletins

web consultations.

Local Government trends reflected in the Training Package

Councils perform a breadth of functions that extends well beyond the areas of 'roads, rates and rubbish' that has so unfortunately been used to stereotype the operations of the third tier of government in Australia.

Councils are now providing local leadership in community, economic and infrastructure development. They are working to build sustainable communities and local economies while offering an increasing range of social services and functions that may once have been performed by state or commonwealth governments.

Councils are also facilitating the growth and development of a range of enterprises in an effort to reposition communities whose traditional industries have declined in economic importance. This is demonstrated particularly in regional and rural Australia where councils are involved in new business enterprises ranging from the establishment of tourism initiatives to olive and tea tree plantations.

Emerging and Growing Areas of Work

Restructuring and a broadening of the ambit of councils' responsibility have led to new work formations in many councils.

Three strong themes have been identified that must be reflected in any Training Package enhancement. These are:

a general call for more multi-skilled staff, particularly in small councils facing increased responsibilities

the need for a greater range of skills and skills of increasing complexity as the new and expanded range of functions are embraced

the need to place the uniqueness of community service and support at the heart of all work

Principles guiding the Training Package development

The Local Government Training Package was redeveloped to:

reflect the work that actually occurs in councils

recognise and build pathways between the higher education sector and the vocational education and training (VET) sector

provide sufficient flexibility to represent the myriad work profiles in councils

have sufficient depth to represent the complexity of work that is undertaken

result in qualifications with relevant titles that assist council workers to describe the work that they do and assist with career development

be readily understood by industry and registered training organisations (RTOs)

be readily maintained and enhanced in the future.

Fundamental to the achievement of these goals is the use of a framework approach to support the redevelopment of the Local Government Training Package.

A framework provides:

increased flexibility with the capacity to draw (within stated packaging rules) from all current and future Training Packages and across what are now distinct streams of the local government specific qualifications

ease of maintenance. In the initial version of the Training Package the specification of particular units from other Training Packages led to confusion when an imported unit was reviewed or changed in the 'parent' Training Package but remained endorsed in its original form in the Local Government Training Package.

The local government framework recognises that all employees require access to underpinning skills that enable effective operation in, and understanding of, the industry. These local government specific skills are a fundamental component of the Training Package.

The framework approach also acknowledges the reality that people working in local government require vocationally specific skills in either a discipline such as building planning, land management or environmental regulation that is specific to local government or the application of other industries' specific skills such as librarianship or child care work. Local government employees may require a blend of skills from across other industry Training Packages to meet their working needs.

Finally, the framework supports the career progression of individuals who require their industry knowledge and vocational, specialist or technical skills to be enriched with management and leadership skills.

This model complements the diverse career and qualification pathways within local government. It enables:

VET and university graduates entering the industry with existing qualifications to undertake a specialist function such as health and environment to 'sandwich' these vocationally specific skills with core induction skills that will provide the industry context for their work

new entrants without existing qualifications and industry skills to commence employment within a council and be supported (typically through a traineeship or apprenticeship) to gain initial industry-specific skills and nationally recognised vocationally specific qualifications gained from the Local Government Training Package or another industry's Training Package. The framework would then provide a pathway to supervision, management and leadership in local government as the individual's career progressed.

Advice regarding qualifications for VET in Schools

The qualification LGA10104 Certificate I in Local Government and LGA20104 Certificate II in Local Government are highly suitable for use in VET in Schools programs, or for New Apprenticeships in Schools. In some circumstances, it will also be appropriate to use Qualification and Units of Competency from higher levels in schools programs, providing that the requirements for assessment in the Assessment Guidelines and the Units of Competency are fully met.

Implementation of the Local Government Training Package in schools is an ideal opportunity for the respective State and Territory authorities to expand their concern for national consistency to include the outcomes for their VET in Schools programs.

New Apprenticeships

New Apprenticeships and Local Government Qualifications

New Apprenticeships (Traineeships and Apprenticeships) provide one of the approaches for achieving qualifications in the Local Government Training Package.

All Certificate levels identified in this framework are potentially accessible as a New Apprenticeship. The capacity to actually create a New Apprenticeship in any of the qualifications will depend on industry demand, resources available at the State or Territory level and any award requirements

Introduction to the industry

Australian Qualifications Framework Qualifications

A range of qualifications has been developed to support the diverse skills of the local government workforce. The qualifications include the outdoor workforce supported by specialist qualifications in operational works, administrative staff and those working in specialist planning, regulatory services or health and environment roles.

Unlike the first version of the Local Government Training Package, this enhanced version does not refer to the full range of specialist qualifications that may be undertaken by parts of the workforce such as library, horticultural or aged care workers. Similarly, units of competency from other Training Packages are not embedded and named in this Training Package. This does not mean that other qualifications and units of competency drawn from other Training Packages are not important or useful for the local government workforce.

The importance of specialist occupational skills is recognised in this Training Package, however only qualifications or units of competency specifically designed for the local government industry have been incorporated in this version. This is due to the fact that it can be difficult to maintain the currency of qualifications and units of competency that are reviewed and enhanced within other Training Packages. The framework has been designed to enable the importation of units from other Training Packages, while maintaining the integrity of the local government qualifications. Similarly, it is recognised that many specialists working within a council may choose to undertake a relevant qualification from another Training Package that meets specific occupational requirements. These people may undertake a subsequent qualification from the Local Government Training Package that reflects their evolving skill development needs and career pathways in, for example, local government administration or management.

The qualifications found in this version of the Local Government Training Package provide:

Generic qualifications (without streams shown in brackets) at Australian Qualifications Framework levels I to IV, that reflect the needs of a workforce with a broad skill base and, in particular, the needs of trainees and smaller councils where multiskilling is typically required.

Specialist qualifications in Administration, Health and Environment, Land Management, Operational Works, Planning, Regulatory Services and Senior Management.

The continuous improvement project that saw Version 2.2 of LGA04 released, was instigated to achieve enhanced flexibility within the qualifications by increasing the number of electives available to, in particular, the Health and Environment and Planning sectors. These two sectors were identified as being critical as they represent occupational areas experiencing the greatest skill shortages – appropriate and responsive training is essential to help redress this significant problem for the industry. The addition of skill sets and also a Vocational Graduate Certificate in Local Government Management were also identified as a strategic means to provide targeted skill development in areas where it is most needed.

The intent of the continuous improvement project was to enrich the existing material without undertaking a major review. Many areas and the majority of units were not enhanced or edited

Employability skills

Examples from this Training Package of Employability Skills embedded within unit components

Unit Component	Example of embedded Employability Skills
Unit Title	Give formal presentations and take part in meetings (communication)
Unit Descriptor	This unit covers the skills and knowledge requires to promote the use and implementation of innovative work practices to effect change. (initiative and enterprise)
Element	Proactively resolve issues. (problem solving)
Performance Criteria	Information is organised in a format suitable for analysis and dissemination in accordance with organisational requirements. (planning and organising)
Range Statement	Software applications may include email, internet, word processing, spreadsheet, database or accounting packages (technology)
Required Skills and Knowledge	Modify activities depending on differing workplace contexts, risk situations and environments. (learning) Work collaboratively with others during a fire emergency. (teamwork) Instructions, procedures and other information relevant the maintenance of vessel and port security. (communication)
Evidence Guide	Evidence of having worked constructively with a wide range of community groups and stakeholders to solve problems and adapt or design new solutions to meet identified needs in crime prevention. In particular, evidence must be obtained on the ability to: Assess response options to identified crime-prevention needs and determine the optimal action to be implemented In consultation with relevant others, design an initiative to address identified issues. (initiative and enterprise).

Qualification pathways

The Local Government Qualification Framework

The qualification packaging rules and framework to support the Local Government Training Package have been designed to support the key industry need for flexibility. Councils are diverse in needs, size and organisational structures. The requirements of a small regional council with a flat organisational structure and multi-skilled workforce are much different to a larger council with higher levels of specialisation.

Councils also have a high level of commitment to ongoing skill development of staff and, typically, also benefit from coordinated and planned human resource functions including a strong culture of structured induction programs.

Councils require the deployment of competency across a broad range of technical skill areas. For example, councils employ highly skilled librarians, health workers, engineers, horticulturalists, administrators, accountants and facilities managers. These skills are, however, deployed within the unique environment of a tier of government that provides direct services to its local community. As people progress within a council, their technical skills must be enriched with management, governance and planning competencies that reflect their unique workplace. These concepts are to be found throughout the qualifications, and especially within the Vocational Graduate Certificate of Local Government Management, which is designed to support senior council staff.

The framework structure is premised on the packaging of:

Common units that reflect the broad range of skills used across the council but with greater flexibility than that provided by the previous fixed core. The local government industry sees that the common units provide sufficient coverage to enable the packaging of induction programs for new employees in councils across the nation.

Specialist units that provide the depth of skills necessary for a wide range of specialist occupations.

General elective units, including those for Indigenous and remote councils, which reflect additional local government skills that can be used in a range of settings and across all qualifications.

The qualifications framework and packaging rules are also designed to enable two types of qualifications:

Generic or generalist qualifications that will be particularly useful for councils with staff whose work involves a wide range of functions and who require breadth and variety in their qualifications. These qualifications will also provide valuable introductory traineeships for potentially all new employees before they move on to specialist areas of work. The introduction of generic qualifications reflects a significant innovation and a departure from the qualification structure used in the initial version of the Local Government Training Package.

Specialist qualifications that reflect the functions performed by a wide range of technical specialist areas of council such as planning or regulatory services.

These distinct qualification pathways reflect the historical development of pathways within streams and the varying needs of a diverse workforce servicing management, administration, planning, health and environment and operational works.

Qualifications framework

The Local Government Training Package is designed as a flexible framework which allows qualifications to be packaged using units of competency drawn from across all streams of the Training Package as well as from imported units. It is, therefore, essential that both the volumes that comprise this Training Package are accessed and used in conjunction with each other and with the qualifications and packaging rules which follow.

Generalist, Administration, Regulatory Services, Health and Environment, Planning and Land Management Qualifications Framework.

The following framework supports generalist, administration, regulatory services, health and environment, planning, land management and senior management qualifications:

Qualification Code	Qualification Title
LGA10104	Certificate I in Local Government
LGA20104	Certificate II in Local Government
LGA30104	Certificate III in Local Government
LGA30208	Certificate III in Local Government (Health and Environment)
LGA30404	Certificate III in Local Government (Regulatory Services)
LGA40104	Certificate IV in Local Government
LGA40204	Certificate IV in Local Government Administration
LGA40308	Certificate IV in Local Government (Health and Environment)
LGA40504	Certificate IV in Local Government (Regulatory Services)
LGA40604	Certificate IV in Local Government (Land Management)
LGA40708	Certificate IV in Local Government (Planning)
LGA50104	Diploma of Local Government Administration
LGA50208	Diploma of Local Government (Health and Environment)
LGA50304	Diploma of Local Government (Land Management)
LGA50508	Diploma of Local Government (Planning)
LGA50604	Diploma of Local Government (Regulatory Services)
LGA70108	Vocational Graduate Certificate in Local Government Management

Overview: Packaging to gain a Qualification

Qualification	Min. No. of units for the Common Pool	Min. No of specialist elective units	Max No. of general elective units	Min. No of general elective units	Including Max No of imported elective units	Vocational Graduate Certificate units	Total No. of units required for the qualification
Certificate I (generalist)	5	2	2	7
Certificate III (generalist)	5	7	4	12
Certificate III (specialist)	5	4	3	3	12
Certificate IV (generalist)	4	8	4	12
Certificate IV (specialist)	3	6	3	3	12
Diploma (Specialist)	3	5	2	2	10
Vocational Graduate Certificate	4	4

Packaging Rules

Imported and local government specialist and general elective units are to be drawn from an AQF level that will ensure that the integrity of the qualification level is maintained.

General elective units can be drawn from within the Local Government Training Package common, specialist or general elective pools or imported from other Training Packages while not exceeding the nominated maximum number of imported units.

No specialist, general or imported elective units used in the packaging of a qualification are to be included in the packaging of subsequent qualifications undertaken by the candidate.

Only three common units used in the packaging of a qualification for a candidate can be used in the packaging of a qualification at a subsequent and higher qualification undertaken by the candidate.

One elective unit may be drawn from one AQF level below or above (where available).

Operational Works Qualifications Framework

The following framework supports Operational Works qualifications. As with the framework detailed in the previous section, this framework shares use of the common pools of units and the requirement to include identified numbers of specialist units. However, in order to achieve the work outcomes required for this skill area, the total number of mandatory units does vary from the preceding section.

The following framework supports operational works qualifications:

Qualification Code	Qualification Title
LGA10204	Certificate I in Local Government (Operational Works)
LGA20204	Certificate II in Local Government (Operational Works)
LGA30304	Certificate III in Local Government (Operational Works)
LGA40404	Certificate IV in Local Government (Operational Works)
LGA50404	Diploma of Local Government (Operational Works)
LGA60104	Advanced Diploma of Local Government (Operational Works)

Qualification	Min. No of units for the Common Pool	Min. No of specialist elective units	Max No. of general elective units	Including a Max No of imported elective units	Total number of units required for the qualification
Certificate I (Operational Works)	5	2	1	1	8
Certificate II (Operational Works)	5	4	5	3	14
Certificate III (Operational Works)	5	4	8	8	17
Certificate IV (Operational Works)	4	5	8	8	17
Diploma (Operational Works)	4	3	6	5	13
Advanced Diploma (Operational Works)	4	3	5	5	12

Packaging Rules

Imported and local government specialist and general elective units are to be drawn from an AQF level that will ensure that the integrity of the qualification level is maintained.

General elective units can be drawn from within the Local Government Training Package common, specialist or general elective pools or imported from other Training Packages while not exceeding the nominated maximum number of imported units.

No specialist, general or imported elective units used in the packaging of a qualification are to be included in the packaging of subsequent qualifications undertaken by the candidate.

Only three common units used in the packaging of a qualification for a candidate can be used in the packaging of a qualification at a subsequent and higher qualification undertaken by the candidate.

The capacity to draw units from the next AQF level down or from the next level up is described in each qualification packaging.

Skill Sets In This Training Package
Building Certifiers and Assessors
Local Government Compliance Management
New Entrants’ Induction

List of Qualifications within this Training Package

Qualification Code	Qualification Title
LGA10104	Certificate I in Local Government
LGA10204	Certificate I in Local Government (Operational Works)
LGA20104	Certificate II in Local Government
LGA20204	Certificate II in Local Government (Operational Works)
LGA30104	Certificate III in Local Government
LGA30208	Certificate III in Local Government (Health and Environment)
LGA30304	Certificate III in Local Government (Operational Works)
LGA30404	Certificate III in Local Government (Regulatory Services)
LGA40104	Certificate IV in Local Government
LGA40204	Certificate IV in Local Government Administration
LGA40308	Certificate IV in Local Government (Health and Environment)
LGA40404	Certificate IV in Local Government (Operational Works)
LGA40504	Certificate IV in Local Government (Regulatory Services)
LGA40604	Certificate IV in Local Government (Land Management)
LGA40708	Certificate IV in Local Government (Planning)
LGA50104	Diploma of Local Government Administration
LGA50208	Diploma of Local Government (Health and Environment)
LGA50304	Diploma of Local Government (Land Management)
LGA50404	Diploma of Local Government (Operational Works)
LGA50508	Diploma of Local Government (Planning)
LGA50604	Diploma of Local Government (Regulatory Services)
LGA60104	Advanced Diploma of Local Government (Operational Works)
LGA70108	Vocational Graduate Certificate in Local Government Management

Packaging Rules

Imported and local government specialist and general elective units are to be drawn from an AQF level that will ensure that the integrity of the qualification level is maintained.

General elective units can be drawn from within the Local Government Training Package common, specialist or general elective pools or imported from other Training Packages while not exceeding the nominated maximum number of imported units.

No specialist, general or imported elective units used in the packaging of a qualification are to be included in the packaging of subsequent qualifications undertaken by the candidate.

Only three common units used in the packaging of a qualification for a candidate can be used in the packaging of a qualification at a subsequent and higher qualification undertaken by the candidate.

One elective unit may be drawn from one AQF level below or above (where available).

List of Units of Competency within this Training Package

Unit Code	Unit Title
LGACOM401A	Administer contracts
LGACOM402A	Arrange contracts
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM406A	Investigate alleged breaches of legislation and prepare documentation
LGACOM407B	Manage finances within a budget
LGACOM408A	Represent council at legal proceedings
LGACOM409A	Prepare tender documentation
LGACOM410A	Prepare response to tenders
LGACOM411A	Interpret and apply authority to act
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM601A	Acquire and dispose of assets
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGACOMP007A	Participate in policy development
LGACOMP008A	Apply conflict resolution strategies
LGACOMP009A	Implement effective communication techniques
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
LGACORE101B	Access learning and career development opportunities
LGACORE102B	Follow defined OHS policies and procedures
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACPRV501A	Assess crime prevention needs within community groups or geographic areas
LGACPRV502A	Design a crime prevention initiative
LGACPRV503A	Manage and evaluate crime prevention initiatives
LGACPRV504A	Build the capacity of individuals, organisations and communities to support crime prevention
LGACPRV505A	Promote evidence-based approaches to support crime prevention initiatives
LGACPRV506A	Support the mainstreaming of crime prevention principles and practices
LGADMIN417A	Conduct community consultations
LGADMIN419A	Implement and facilitate community development strategies and programs
LGADMIN420A	Contribute to policy development
LGADMIN421A	Participate in negotiations
LGADMIN422A	Develop and maintain supplier relationships
LGADMIN423A	Provide induction and orientation for new employees
LGADMIN424A	Provide staff development programs
LGADMIN425A	Develop a communication plan
LGADMIN525A	Undertake business planning
LGADMIN526A	Coordinate policy development
LGADMIN527A	Manage policy development
LGADMIN528A	Provide advocacy and representation
LGADMIN529A	Manage finances
LGAEHRH302B	Undertake water sampling and routine reporting
LGAEHRH303A	Undertake vector control duties
LGAEHRH304A	Perform weed control duties
LGAEHRH305A	Present environmental health education information
LGAEHRH403A	Operate waste transfer, collection station or landfill facility
LGAEHRH404A	Coordinate and support the delivery of health services
LGAEHRH405A	Conduct routine inspections of food premises
LGAEHRH502B	Implement immunisation programs
LGAEHRH506B	Monitor premises to minimise the spread of infectious diseases
LGAEHRH510A	Contribute to public health emergency management plan
LGAEHRH604B	Develop and implement environmental health education promotion and awareness strategies
LGAEHRR202B	Provide animal care and control
LGAEHRR203B	Support maintenance of public behaviour in areas under council control
LGAEHRR301B	Monitor and control standards of accommodation
LGAEHRR302B	Monitor and control standards of public swimming pools
LGAEHRR303B	Monitor areas under council jurisdiction
LGAEHRR304B	Operate council pound facilities
LGAEHRR401A	Conduct routine inspections of non-food premises
LGAEHRR402A	Respond to environmental health complaints
LGAEHRR501C	Implement council's responsibilities in food safety
LGAEHRR504C	Implement public environmental health education programs
LGAEHRR509A	Undertake environmental and nuisance controls
LGAEHRW201A	Collect waste refuse or recyclables
LGAEHRW503B	Implement programs for disposal and containment of waste
LGAEHRW505B	Implement strategies to minimise the impact of waste on the environment
LGAEHRW507A	Plan and coordinate a waste collection or recycling service
LGAEHRW508A	Undertake education programs to achieve reduction, reuse and recycling of waste
LGAEHRW601B	Conduct waste management audits and assess needs
LGAEHRW603B	Coordinate the implementation of council's waste management strategy
LGAGCM701A	Govern councils
LGAGCM702A	Manage the human resources process in local government
LGAGCM703A	Lead and develop local government staff
LGAGCM704A	Lead the strategic planning process for local government
LGAGCM705A	Manage and improve the organisation’s processes
LGAGCM706A	Develop risk management systems
LGAGCM707A	Use financial and economic information for strategic decision making
LGAGCM708A	Develop, lead and build community capacity
LGAGCM709A	Build business opportunities and community initiatives
LGAGCM710A	Manage contracts and contractors
LGAGCM711A	Manage complex projects
LGAGCM712A	Develop and manage an asset management plan
LGAGENE302A	Contribute to effective decision making
LGAGENE303A	Contribute to council teams
LGAGENE304A	Conduct effective council meetings
LGAGENE401A	Monitor council's internal controls
LGAGENE501A	Undertake councillor roles and responsibilities
LGAGOVA201B	Issue permits
LGAGOVA202B	Process infringement notices
LGAGOVA301B	Assist customers with rate enquiries
LGAGOVA303B	Coordinate production of communication materials
LGAGOVA401B	Administer the electoral roll
LGAGOVA402A	Allocate property address
LGAGOVA403A	Arrange and supervise polling places
LGAGOVA404B	Establish purchasing networks to ensure council is resource effective
LGAGOVA405A	Implement debt recovery procedures
LGAGOVA406A	Implement marketing plan
LGAGOVA407A	Implement rehabilitation systems
LGAGOVA408B	Implement systems to promote a safe and healthy environment for the public and employees
LGAGOVA409A	Maintain property rates and records
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGAGOVA411A	Prepare accounts for rates
LGAGOVA412A	Prepare council for legal proceedings
LGAGOVA413B	Promote and maintain positive employee relations
LGAGOVA501B	Contribute to advice to council on legislation
LGAGOVA502B	Develop a marketing strategy
LGAGOVA503A	Implement recruitment systems
LGAGOVA504A	Prepare a council for elections
LGAGOVA505B	Prepare rate notice forms
LGAGOVA506B	Conduct council elections
LGAGOVA507A	Provide advice to council on human resources policies and procedures
LGAGOVA508A	Recommend rates and charges
LGAGOVA602B	Manage the recording and updating of data on council's assets
LGAGOVA603B	Develop a risk management strategy for council assets
LGAGOVA605A	Develop an asset management strategy for the council
LGAGOVA606B	Develop and maintain a community cultural plan
LGAGOVA607A	Develop, implement and monitor a programmed maintenance system of council's assets
LGAGOVA608A	Establish an annual budget that supports council's management and operational plans
LGAGOVA609A	Establish, maintain and evaluate the organisation's OHS system
LGAGOVA610B	Implement computerised asset management systems
LGAGOVA611B	Implement disciplinary and termination procedures
LGAGOVA612B	Implement employee performance management systems
LGAGOVA613B	Measure cost of providing and maintaining council's assets
LGAGOVA614B	Monitor and maintain quality of asset management system
LGAGOVA615A	Provide information on asset management programs and practices
LGAGOVA616A	Provide property asset management services
LGAGOVA617A	Report on assets in accordance with statutory and public reporting requirements
LGAGOVA618A	Resolve valuation and property services disputes
LGALAND401A	Apply the principles of ecologically sustainable development to council decisions
LGALAND402A	Prepare plans of land management for land in council care, control and management
LGALAND403A	Assess applications for the use of land in council care, control and management
LGALAND404A	Undertake research of the natural and built environment
LGALAND405A	Implement strategies to minimise environmental pollution
LGALAND406A	Respond to native title determination applications
LGALAND501A	Identify environmental assets and prioritise environmental issues
LGALAND502A	Identify native title issues relevant to local government context and functions
LGALAND503A	Develop agreements with native title holders/traditional owners
LGALAND504A	Undertake effective consultation with Indigenous people on matters of cultural heritage
LGAPLAN511A	Manage council's development assessment system
LGAPLAN512A	Integrate land use and transport planning
LGAPLEM401B	Undertake assessments of domestic scale building applications
LGAPLEM402B	Assess minor applications for use or development
LGAPLEM403A	Attend requests for building and planning information and advice
LGAPLEM404A	Prepare and present geographic information systems data
LGAPLEM405C	Provide assistance in carrying out building inspections
LGAPLEM406B	Analyse the natural and built environment
LGAPLEM407A	Read and interpret titles, covenants and the local planning scheme
LGAPLEM408A	Process building permits
LGAPLEM409A	Draft planning permits and conditions
LGAPLEM410A	Provide service and information in preparing a development application
LGAPLEM411A	Conduct initial assessments of minor planning applications
LGAPLEM412A	Support the planning application, notification and appeals process
LGAPLEM413A	Conduct site inspections to check accuracy of plan and application documentation
LGAPLEM501A	Achieve an efficient and sustainable use of natural resources
LGAPLEM503B	Conserve and re-establish natural systems
LGAPLEM504A	Develop strategies and approaches to minimise environmental pollution
LGAPLEM506A	Improve community knowledge and skills in environmental management practices
LGAPLEM507A	Maintain spatial database
LGAPLEM508A	Manipulate and analyse data within geographic information systems
LGAPLEM509A	Plan facilities for the users of public transport
LGAPLEM510A	Plan for the safe movement of cyclists
LGAPLEM511A	Plan for the safe movement of pedestrians
LGAPLEM512A	Provide geographic information systems data
LGAPLEM513A	Conduct planning scheme research
LGAPLEM602B	Assist in developing an environmental management system for the organisation
LGAPLEM603B	Coordinate information gathering and geographic information systems development in council
LGAPLEM606B	Develop ecologically sustainable land management systems
LGAPLEM609B	Manage council parking system
LGAPLEM610A	Manage data within council's geographic information system
LGAPLEM612B	Protect heritage and cultural assets
LGAREGS301A	Implement parking controls
LGAREGS302A	Operate and maintain council parking facilities
LGAREGS303B	Enforce legislation to achieve compliance
LGAREGS304A	Apply regulatory powers
LGAREGS305A	Undertake animal or reptile control duties
LGAREGS402B	Provide evidence in court
LGAREGS403A	Monitor public behaviour in council areas
LGAREGS404A	Undertake appointed animal control duties and responsibilities
LGAREGS406A	Support programs to enforce compliance
LGAWORK201A	Control traffic at a work site
LGAWORK204A	Plan daily work routines
LGAWORK205A	Operate and maintain equipment
LGAWORK206A	Measure and calculate civil materials
LGAWORK208A	Perform field support duties in the construction and maintenance of water reticulation systems
LGAWORK209A	Perform field support duties in the construction and maintenance of sewerage collection systems
LGAWORK210A	Perform field support duties in concrete construction
LGAWORK211A	Perform field support duties in the construction and maintenance of drainage systems
LGAWORK212A	Perform field support duties in a roadwork environment
LGAWORK301A	Evaluate works maintenance needs and priorities
LGAWORK302A	Oversee traffic control plan around a work site
LGAWORK303A	Prepare site for new operational works
LGAWORK304A	Construct and maintain drainage systems
LGAWORK305A	Construct and maintain concrete structures
LGAWORK306A	Construct roads and pavements
LGAWORK307A	Maintain reticulated services
LGAWORK308A	Lead a team
LGAWORK309A	Coordinate the work activities of a team
LGAWORK310A	Maintain roads and pavements
LGAWORK311A	Maintain bridges
LGAWORK401A	Develop works maintenance schedule
LGAWORK402A	Prepare for operational works
LGAWORK403A	Manage civil plant and resources
LGAWORK404A	Manage a civil works project
LGAWORK405A	Plan and supervise roadworks
LGAWORK406A	Supervise concrete works
LGAWORK501A	Prepare preliminary design for operational works
LGAWORK502A	Prepare detailed works project documentation
LGAWORK503A	Undertake project investigation
LGAWORK601A	Monitor and finalise works projects
LGAWORK602A	Supervise establishment of works projects
LGAWORK603A	Determine and prioritise a council works program

List of all Imported Units of Competency within this Training Package

Unit Code	Unit Title
BCGBC4012A	Read and interpret plans and specifications
BCGSV5001A	Assess the construction of domestic scale buildings
BCGSV5004A	Apply legislation to urban development and building controls
BCGSV5008A	Apply building control legislation to building surveying
BCGSV5011A	Apply building codes and standards to residential buildings
BCGSV5012A	Assess timber framed designs for one and two storey buildings
BCGSV5014A	Apply building surveying procedures to residential buildings
BSBCUS301A	Deliver and monitor a service to customers
BSBITU201A	Produce simple word processed documents
BSBITU203A	Communicate electronically
BSBITU301A	Create and use databases
BSBOHS405B	Contribute to the implementation of emergency procedures
BSBSUS201A	Participate in environmentally sustainable work practices
BSBSUS301A	Implement and monitor environmentally sustainable work practices
BSBSUS501A	Develop workplace policy and procedures for sustainability
BSBWRT301A	Write simple documents
HLTFA301B	Apply First Aid
FPIHAR2206A	Operate a mobile chipper/mulcher
NWP208A	Perform basic wastewater tests
NWP218B	Perform and record sampling
NWP315B	Investigate and report breaches of water industry legislation
NWP429B	Coordinate, implement and report trade waste monitoring procedures
NWP430A	Evaluate, implement and monitor standard low-risk trade waste discharge approvals
NWP431A	Investigate, rectify and report on trade waste incidents
PMLOHS302A	Participate in laboratory/field workplace safety
PMLTEST200A	Conduct routine site measurements
PSPGOV517A	Coordinate risk management
PUAEMR008A	Contribute to an emergency risk management process
RTE2315A	Operate a compost bagging process

Assessment Guidelines

Introduction

These Assessment Guidelines provide the endorsed framework for assessment of units of competency in this Training Package. They are designed to ensure that assessment is consistent with the AQTF 2007. Assessments against the units of competency in this Training Package must be carried out in accordance with these Assessment Guidelines.

Assessment System Overview

This section provides an overview of the requirements for assessment when using this Training Package, including a summary of the AQTF requirements; licensing and registration requirements; and assessment pathways.

Benchmarks for Assessment

Assessment within the National Skills Framework is the process of collecting evidence and making judgements about whether competency has been achieved to confirm whether an individual can perform to the standards expected in the workplace, as expressed in the relevant endorsed unit of competency.

In the areas of work covered by this Training Package, the endorsed units of competency are the benchmarks for assessment. As such, they provide the basis for nationally recognised Australian Qualifications Framework (AQF) qualifications and Statements of Attainment issued by Registered Training Organisations (RTOs).

Australian Quality Training Framework Assessment Requirements

Assessment leading to nationally recognised AQF qualifications and Statements of Attainment in the vocational education and training sector must meet the requirements of the AQTF as expressed in the AQTF 2007 Essential Standards for Registration.

The AQTF 2007 Essential Standards for Registration can be downloaded from <www.training.com.au>. The following points summarise the assessment requirements.

Registration of Training Organisations

Assessment must be conducted by, or on behalf of, an RTO formally registered by a State or Territory Registering/Course Accrediting Body in accordance with the AQTF 2007. The RTO must have the specific units of competency and/or AQF qualifications on its scope of registration.

Quality Training and Assessment

Each RTO must provide quality training and assessment across all its operations. See the AQTF 2007 Essential Standards for Registration, Standard 1.

Assessor Competency Requirements

Each person involved in training and assessment must be competent for the functions they perform. See the AQTF 2007 Essential Standards for Registration, Standard 1 for assessor (and trainer) competency requirements.

Assessment Requirements

The RTO’s assessments, including RPL, must meet the requirements of the relevant endorsed Training Package. See the AQTF 2007 Essential Standards for Registration, Standard 1.

Assessment Strategies

Each RTO must have strategies for training and assessment that meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry stakeholders. See the AQTF 2007 Essential Standards for Registration, Standard 1.

National Recognition

Each RTO must recognise the AQF qualifications and Statements of Attainment issued by any other RTO. See the AQTF 2007 Essential Standards for Registration, Condition of Registration 7: Recognition of qualifications issued by other RTOs.

.

Access and Equity and Client Outcomes

Each RTO must adhere to the principles of access and equity and maximise outcomes for its clients. See the AQTF 2007 Essential Standards for Registration, Standard 2.

Monitoring Assessments

Training and/or assessment provided on behalf of the RTO must be monitored to ensure that it is in accordance with all aspects of the Essential Standards for Registration. See the AQTF 2007 Essential Standards for Registration, Standard 3.

Recording Assessment Outcomes

Each RTO must manage records to ensure their accuracy and integrity. See the AQTF 2007 Essential Standards for Registration, Standard 3.

Issuing AQF qualifications and Statement of Attainment

Each RTO must issue AQF qualifications and Statements of Attainment that meet the requirements of the current AQF Implementation Handbook and the endorsed Training Packages within the scope of its registration. An AQF qualification is issued once the full requirements for a qualification, as specified in the nationally endorsed Training Package are met. A Statement of Attainment is issued when an individual has completed one or more units of competency from nationally recognised qualification(s)/courses(s). See the AQTF 2007 and the 2007 edition of the AQF Implementation Handbook—available on the AQFAB website <www.aqf.edu.au>.

Licensing/Registration Requirements

This section provides information on licensing/registration requirements for this Training Package, with the following important disclaimer.

Licensing and registration requirements that apply to specific industries, and vocational education and training, vary between each State and Territory, and can regularly change. The developers of this Training Package, and the Department, consider that the licensing/registration requirements described in this section apply to RTOs, assessors or candidates with respect to this Training Package. While reasonable care has been taken in its preparation, the developers of this Training Package and the Department cannot guarantee that the list is definitive or accurate at the time of reading; the information in this section is provided in good faith on that basis.

The developers of this Training Package and DEEWR consider that no licensing or registration requirements apply to RTOs, assessors or candidates with respect to this Training Package. Contact the relevant state or territory departments to check if there are any licensing or registration requirements with which you must comply.

Pathways

The competencies in this Training Package may be attained in a number of ways including through:

formal or informal education and training

experiences in the workplace

general life experience, and/or

any combination of the above.

Assessment under this Training Package leading to an AQF qualification or Statement of Attainment may follow a learning and assessment pathway, an assessment-only or recognition pathway, or a combination of the two as illustrated in the following diagram.

Units of Competency	Statement of Attainment and/or qualification under the Australian Qualifications Framework
	Learning and Assessment Pathways	

and/or

	Assessment Only or Recognition of Prior Learning Pathways	

Each of these assessment pathways leads to full recognition of competencies held – the critical issue is that the candidate is competent, not how the competency was acquired.

Assessment, by any pathway, must comply with the assessment requirements set out in the Assessment Guidelines of the Training Package and the AQTF 2007.

Learning and Assessment Pathways

Usually, learning and assessment are integrated, with assessment evidence being collected and feedback provided to the candidate at anytime throughout the learning and assessment process.

Learning and assessment pathways may include structured programs in a variety of contexts using a range of strategies to meet different learner needs. Structured learning and assessment programs could be: group-based, work-based, project-based, self-paced, action learning-based; conducted by distance or e-learning; and/or involve practice and experience in the workplace.

Learning and assessment pathways to suit Australian Apprenticeships have a mix of formal structured training and structured workplace experience with formative assessment activities through which candidates can acquire and demonstrate skills and knowledge from the relevant units of competency.

Assessment-Only or Recognition of Prior Learning Pathway

Competencies already held by individuals can be formally assessed against the units of competency in this Training Package, and should be recognised regardless of how, when or where they were achieved.

In an assessment-only or Recognition of Prior Learning (RPL) pathway, the candidate provides current, quality evidence of their competency against the relevant unit of competency. This process may be directed by the candidate and verified by the assessor, such as in the compilation of portfolios; or directed by the assessor, such as through observation of workplace performance and skills application, and oral and/or written assessment. Where the outcomes of this process indicate that the candidate is competent, structured training is not required. The RPL requirements of the AQTF 2007 must be met.

As with all assessment, the assessor must be confident that the evidence indicates that the candidate is currently competent against the endorsed unit of competency. This evidence may take a variety of forms and might include certification, references from past employers, testimonials from clients, and work samples. The onus is on candidates to provide sufficient evidence to satisfy assessors that they currently hold the relevant competencies. In judging evidence, the assessor must ensure that the evidence of prior learning is:

authentic (the candidate’s own work);

valid (directly related to the current version of the relevant endorsed unit of competency);

reliable (shows that the candidate consistently meets the endorsed unit of competency);

current (reflects the candidate’s current capacity to perform the aspect of the work covered by the endorsed unit of competency); and

sufficient (covers the full range of elements in the relevant unit of competency and addresses the four dimensions of competency, namely task skills, task management skills, contingency management skills, and job/role environment skills).

The assessment only or recognition of prior learning pathway is likely to be most appropriate in the following scenarios:

candidates enrolling in qualifications who want recognition for prior learning or current competencies;

existing workers;

individuals with overseas qualifications;

recent migrants with established work histories;

people returning to the workplace; and

people with disabilities or injuries requiring a change in career.

Combination of Pathways

Where candidates for assessment have gained competencies through work and life experience and gaps in their competence are identified, or where they require training in new areas, a combination of pathways may be appropriate.

In such situations, the candidate may undertake an initial assessment to determine their current competency. Once current competency is identified, a structured learning and assessment program ensures that the candidate acquires the required additional competencies identified as gaps.

Assessor Requirements

This section identifies the mandatory competencies for assessors, and clarifies how others may contribute to the assessment process where one person alone does not hold all the required competencies.

Assessor Competencies

The AQTF 2007 specifies mandatory competency requirements for assessors. For information, Element 1.4 from the AQTF 2007 Essential Standards for Registration follows:

1.4 Training and assessment are conducted by trainers and assessors who: a) have the necessary training and assessment competencies as determined by the National Quality Council or its successors b) have the relevant vocational competencies at least to the level being delivered or assessed c) continue developing their vocational and training and assessment competencies to support continuous improvements in delivery of the RTO’s services.

Designing Assessment Tools

This section provides an overview on the use and development of assessment tools.

Use of Assessment Tools

Assessment tools provide a means of collecting the evidence that assessors use in making judgements about whether candidates have achieved competency.

There is no set format or process for the design, production or development of assessment tools. Assessors may use prepared assessment tools, such as those specifically developed to support this Training Package, or they may develop their own.

Using Prepared Assessment Tools

If using prepared assessment tools, assessors should ensure these are benchmarked, or mapped, against the current version of the relevant unit of competency. This can be done by checking that the materials are listed on the National Training Information Service <www.ntis.gov.au>. Materials on the list have been noted by the National Quality Council as meeting their quality criteria for Training Package support materials.

Developing Assessment Tools

When developing their own assessment tools, assessors must ensure that the tools:

are benchmarked against the relevant unit or units of competency;

are reviewed as part of the validation of assessment strategies required under the AQTF 2007; and

meet the assessment requirements expressed in the AQTF 2007 Essential Standards for Registration.

A key reference for assessors developing assessment tools is TAA04 Training and Assessment Training Package and the unit of competency TAAASS403A Develop assessment tools.

Conducting Assessment

This section details the mandatory assessment requirements and provides information on equity in assessment including reasonable adjustment.

Mandatory Assessment Requirements

Assessments must meet the criteria set out in the AQTF 2007 Essential Standards for Registration.

For information, the mandatory assessment requirements from Standard 1 from the AQTF 2007 Essential Standards for Registration are as follows:

1.5 Assessment, including Recognition of Prior Learning (RPL): a) meets the requirements of the relevant Training Package or accredited course b) is conducted in accordance with the principles of assessment and the rules of evidence c) meets workplace and, where relevant, regulatory requirements.

Assessment of Employability Skills

Employability Skills are integral to workplace competency. As such, they must be considered in the design, customisation, delivery and assessment of vocational education and training programs in an integrated and holistic way, as represented diagrammatically below.

Employability Skills are embedded and explicit within each unit of competency. Training providers must use Employability Skills information in order to design valid and reliable training and assessment strategies. This analysis could include:

reviewing units of competency to locate relevant Employability Skills and determine how they are applied within the unit

analysing the Employability Skills Summary for the qualification in which the unit or units are packaged to help clarify relevant industry and workplace contexts and the application of Employability Skills at that qualification outcome

designing training and assessment to address Employability Skills requirements.

For more information on Employability Skills in Government Skills Australia's Training Packages go to the Government Skills Australia website at www.governmentskills.com.au.

Employability Skills in the Local Government Training Package context

A key underlying principle of the Local Government Training Package is that the units of competency are able to be packaged, delivered and assessed with the view to allowing every council in the nation the ability to build a training program for either new or existing employees at all levels of employment within the organisation. This design principle, reflects the Employability Skills Framework by focusing on those critical skills that will enable sound operation within the workforce with the added enrichment of industry-specific knowledge.

The 'common' units found within the Local Government Training Package support all facets of Employability Skills and are seen as being of critical importance when packaging programs for the local government sector.

Access and Equity

An individual's access to the assessment process should not be adversely affected by restrictions placed on the location or context of assessment beyond the requirements specified in this Training Package: training and assessment must be bias-free.

Under the rules for their development, Training Packages must reflect and cater for the increasing diversity of Australia’s VET clients and Australia’s current and future workforce. The flexibilities offered by Training Packages should enhance opportunities and potential outcomes for all people so that we can all benefit from a wider national skills base and a shared contribution to Australia’s economic development and social and cultural life.

Reasonable adjustments

It is important that education providers take meaningful, transparent and reasonable steps to consult, consider and implement reasonable adjustments for students with disability.

Under the Disability Standards for Education 2005, education providers must make reasonable adjustments for people with disability to the maximum extent that those adjustments do not cause that provider unjustifiable hardship. While ‘reasonable adjustment’ and ‘unjustifiable hardship’ are different concepts and involve different considerations, they both seek to strike a balance between the interests of education providers and the interests of students with and without disability.

An adjustment is any measure or action that a student requires because of their disability, and which has the effect of assisting the student to access and participate in education and training on the same basis as students without a disability. An adjustment is reasonable if it achieves this purpose while taking into account factors such as the nature of the student’s disability, the views of the student, the potential effect of the adjustment on the student and others who might be affected, and the costs and benefits of making the adjustment.

An education provider is also entitled to maintain the academic integrity of a course or program and to consider the requirements or components that are inherent or essential to its nature when assessing whether an adjustment is reasonable. There may be more than one adjustment that is reasonable in a given set of circumstances; education providers are required to make adjustments that are reasonable and that do not cause them unjustifiable hardship.

See Part 4, Chapter 2 of the Training Package Development Handbook (DEST, September 2007) for more information on reasonable adjustment, including examples of adjustments.

Further Sources of Information

The section provides a listing of useful contacts and resources to assist assessors in planning, designing, conducting and reviewing of assessments against this Training Package.

Contacts

Industry Skills Council	Technical and Vocational Education and Training (TVET) Australia Limited Level 21, 390 St Kilda Road, Melbourne VIC 3150 PO Box 12211, A’Beckett Street Post Office, Melbourne, Victoria, 8006 Ph: +61 3 9832 8100 Fax: +61 3 9832 8198 Email: sales@tvetaustralia.com.au Web: www.tvetaustralia.com.au
For information on the TAA04 Training and Assessment Training Package contact: Innovation & Business Skills Australia Level 2, Building B, 192 Burwood Road HAWTHORN VIC 3122 Telephone: (03) 9815 7000 Facsimile: (03) 9815 7001 Email: virtual@ibsa.org.au Web: www.ibsa.org.au

General Resources

Refer to http://antapubs.dest.gov.au/publications/search.asp to locate the following publications.

AQF Implementation Handbook, third Edition. Australian Qualifications Framework Advisory Board, 2002 <www.aqf.edu.au>

Australian Quality Training Framework (AQTF) - for general information go to <www.dest.gov.au/sectors>

Australian Quality Training Framework (AQTF) - for resources and information go to: <www.dest.gov.au>

Australian Quality Training Framework Standards for Registered Training Organisations, Australian National Training Authority, Melbourne, 2005, and from 1 July 2007, the AQTF 2007. Available in hard copy from State and Territory Training Authorities or can be downloaded from <www.dest.gov.au>

TAA04 Training and Assessment Training Package. This is available from the Innovation and Innovation & Business Skills Australia (IBSA) Industry Skills Council and can be viewed, and components downloaded, from the National Training Information Service (NTIS).

National Training Information Service, an electronic database providing comprehensive information about RTOs, Training Packages and accredited courses - <www.ntis.gov.au>

Style Guide for Training Package Support Materials, Australian National Training Authority, Melbourne, 2003. Can be downloaded from <www.dest.gov.au>

Training Package Development Handbook (DEST, September 2007). Can be downloaded from <www.dest.gov.au>

Assessment Resources

Training Package Assessment Guides - a range of resources to assist RTOs in developing Training Package assessment materials (originally developed by ANTA with funding from the Department of Education, Training and Youth Affairs) and made up of 10 separate titles, as described at the publications page of <www.dest.gov.au>. Go to <www.resourcegenerator.gov.au/loadpage.asp?TPAG.htm> Printed and CD ROM versions of the Guides can be purchased from Technical and Vocational Education and Training Australia Limited (TVET). The resource includes the following guides: Training Package Assessment Materials Kit Assessing Competencies in Higher Qualifications Recognition Resource Kit to Support Assessor Training Candidate’s Kit: Guide to Assessment in Australian Apprenticeships Assessment Approaches for Small Workplaces Assessment Using Partnership Arrangements Strategies for ensuring Consistency in Assessment Networking for Assessors Quality Assurance Guide for Assessment An additional guide ‘Delivery and Assessment Strategies’ has been developed to complement these resources.

Assessment Tool Design and Conducting Assessment

VETASSESS & Western Australian Department of Training and Employment 2000, Designing Tests – Guidelines for designing knowledge based tests for Training Packages.
Vocational Education and Assessment Centre 1997, Designing Workplace Assessment Tools, A self-directed learning program, NSW TAFE.
Manufacturing Learning Australia 2000, Assessment Solutions, Australian Training Products, Melbourne.
Rumsey, David 1994, Assessment practical guide, Australian Government Publishing Service, Canberra.

Assessor Training

Australian Committee on Training Curriculum (ACTRAC) 1994, Assessor training program – learning materials, Australian Training Products, Melbourne.
Australian National Training Authority, A Guide for Professional Development, ANTA, Brisbane.
Australian Training Products Ltd Assessment and Workplace Training, Training Package – Toolbox, ATPL Melbourne (available from TVET).
Green, M, et al. 1997, Key competencies professional development Package, Department for Education and Children's Services, South Australia.
Victorian TAFE Association 2000, The professional development CD: A learning tool, VTA, Melbourne.

Assessment System Design and Management

Office of Training and Further Education 1998, Demonstrating best practice in VET project – assessment systems and processes, OTFE Victoria.
Toop, L., Gibb, J. & Worsnop, P. Assessment system designs, Australian Government Publishing Service, Canberra.
Western Australia Department of Training and VETASSESS 1998, Kit for Skills Recognition Organisations, WADOT, Perth.

LGA10104 Certificate I in Local Government

Modification History

Not applicable.

Description

The Certificate I in Local Government prepares a person to work in Local Government to perform a defined range of activities most of which may be routine and predictable.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Participating in discussions with others, which may involve listening, questioning and paraphrasing to confirm understanding Clarifying the needs and expectations of others using a range of communication techniques Responding to queries presented by internal and/or external parties, within the appropriate level of responsibility relevant to the job/role Sharing knowledge and information with others Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role which may include familiarising oneself with policies and procedures Writing to suit audience needs including completing or assisting others to complete documentation
Teamwork	Ability to work cohesively within own work group and others Ability to develop effective work relationships Working effectively with people from different backgrounds Ability to identify and liaise with relevant personnel Understanding the roles of team members and others in the organisation in order to know whom to refer tasks when appropriate Work reflects an understanding of council's organisational structure and the relationships between roles within council
Problem solving	Resolving work related problems Responding to contingencies Deciding appropriate action in emergencies Responding to difficult customer situations using constructive problem solving techniques Recognising potential conflicts and resolving them
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Identifying own career pathways Being proactive Identifying opportunities not obvious to others
Planning and organising	Gathering and collating information Planning and organising own work tasks Setting time lines and managing own time effectively Participating in priority and goal setting Participating in continuous improvement processes
Self management	Conducting a self assessment of own competencies against required job competencies Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance Seeking feedback on own performance from supervisor/management Taking responsibility for own actions
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Identifying and undertaking self-directed learning opportunities which may include developing and maintaining familiarity with policies and procedures on an ongoing basis
Technology	Using technology relevant to the job/role which may include a range of office technology including computers, software and hardware, facsimile machines, photocopiers and telecommunication equipment Adapting to the use of new technology as appropriate

Packaging Rules

7 units of competency are required for the award of this qualification. 5 core units 2 elective units Choose 2 elective units, at Certificate I level, from elsewhere within this Training Package, or another endorsed Training Package or Accredited course
Core Units
LGACORE101B	Access learning and career development opportunities
LGACORE102B	Follow defined OHS policies and procedures
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
Prerequisite Unit/s

LGA10204 Certificate I in Local Government (Operational Works)

Modification History

Not applicable.

Description

The Certificate I in Local Government (Operational Works) prepares a person to work in Local Government to perform a defined range of activities most of which may be routine and predictable.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Participating in discussions with others, which may involve listening, questioning and paraphrasing to confirm understanding Responding to queries from others Sharing knowledge and information with others Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role including plans, specifications, plant and equipment capabilities, manufacturer's recommendations Writing to suit audience needs including completing documentation and recording information about incidents Recording information clearly, accurately and legibly, in accordance council and legislative requirements Clarifying the needs and expectations of others Using clear signs and symbols to control traffic
Teamwork	Ability to work cohesively within own work group and others Ability to develop effective work relationships Working effectively with different ages, races, genders, religions, political persuasions Identifying and liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate Work reflects an understanding of council's organisational structure and the relationships between roles within council
Problem solving	Measuring and calculating material quantities Resolving work related problems Responding to contingencies Deciding appropriate action in emergencies Responding to difficult customer situations using constructive problem solving techniques Recognising potential conflicts and resolving them
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Identifying own career pathways Being proactive Identifying opportunities not obvious to others Considering the effect of incidents to others before determining course of action Monitoring traffic volume and controlling traffic to suit changing conditions
Planning and organising	Planning daily work routines and own work tasks Planning and preparing equipment, materials, resources, sites and surfaces Planning for traffic control Gathering and analysing information Setting time lines and managing own time Participating in priority and goal setting Participating in continuous improvement processes Identifying and using correct personal protective equipment according to job/role requirements and workplace procedures
Self management	Conducting a self assessment of own competencies against required job competencies Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance Seeking feedback on own performance Taking responsibility
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Identifying and undertaking self-directed learning opportunities which may include developing and maintaining familiarity with policies and procedures on an ongoing basis
Technology	Materials technology Using technology relevant to the job/role such as environmental protector devices Adapting to the use of new technology as appropriate

Packaging Rules

8 units of competency are required for the award of this qualification 5 core units 3 elective units Choose 3 elective units: 2 units from the Specialist Operational Works elective units listed below 1 unit, at Certificate I level, from elsewhere within this Training Package,or from another endorsed Training Package or Accredited Course NOTE: For this qualification the elective unit may be drawn from an AQF level above the AQF level of this qualification
Core Units
LGACORE101B	Access learning and career development opportunities
LGACORE102B	Follow defined OHS policies and procedures
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
Unit Code	Specialist Operational Works Elective Units
LGAWORK201A	Control traffic at a work site
LGAWORK205A	Operate and maintain equipment
Prerequisite Unit/s

LGA20104 Certificate II in Local Government

Modification History

Not applicable.

Description

The Certificate II in Local Government reflects the role of employees in Local Government who undertake a prescribed range of functions involving known routines and procedures and who take some responsibility for the quality of work outcomes.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in discussions with others who may be internal or external to the organisation Responding to queries from others by using clear verbal and non-verbal communication and language which is appropriate to the situation Providing information on rates and special charges Reading and interpreting a range of information relevant to job/role Writing to suit audience needs, ensuring that council policy is clearly and accurately reflected in all correspondence Sharing knowledge and information with others Maintaining accurate and up to date records
Teamwork	Working cohesively with others who may be internal or external to council Liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate Being able to work with people from different backgrounds
Problem solving	Resolving work related problems which may include conflicts Responding to contingencies
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Being proactive Responding to multiple demands in peak periods
Planning and organising	Planning and organising own work tasks Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning
Technology	Using technology relevant to the job/role Adapting to the use of new technology as appropriate

Packaging Rules

10 units of competency are required for the award of this qualification 1 core unit 9 elective units Choose 4 or more units from the elective units listed below:NOTE: Unit LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken. Choose the remaining elective units, at Certificate II level, from elsewhere within this Training Package, or from another endorsed Training Package or Accredited Course NOTE: No more than three elective units may be imported. No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification.
Core Unit
LGACORE102B	Follow defined OHS policies and procedures
Unit Code	Elective Units
LGACORE101B	Access learning and career development opportunities
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGAGOVA303B	Coordinate production of communication materials
LGACOMP007A	Participate in policy development
LGACOMP008A	Apply conflict resolution strategies
LGACOMP009A	Implement effective communication techniques
Prerequisite Unit/s

LGA20204 Certificate II in Local Government (Operational Works)

Modification History

Not applicable.

Description

The Certificate II in Local Government (Operational Works) reflects the role of employees in Local Government who undertake a prescribed range of functions involving known routines and procedures and who take some responsibility for the quality of work outcomes.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Participating in discussions with others, which may involve listening, questioning and paraphrasing to confirm understanding Responding to queries from others Sharing knowledge and information with others Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role including plans, specifications, plant and equipment capabilities, manufacturer's recommendations Writing to suit audience needs including completing documentation and recording information about incidents Recording information clearly, accurately and legibly, in accordance council and legislative requirements Clarifying the needs and expectations of others Using clear signs and symbols to control traffic
Teamwork	Ability to work cohesively within own work group and others Ability to develop effective work relationships Working effectively with different ages, races, genders, religions, political persuasions Identifying and liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate Work reflects an understanding of council's organisational structure and the relationships between roles within council
Problem solving	Measuring and calculating material quantities Resolving work related problems Responding to contingencies Deciding appropriate action in emergencies Responding to difficult customer situations using constructive problem solving techniques Recognising potential conflicts and resolving them
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Identifying own career pathways Being proactive Identifying opportunities not obvious to others Considering the effect of incidents to others before determining course of action Monitoring traffic volume and controlling traffic to suit changing conditions
Planning and organising	Planning daily work routines and own work tasks Planning and preparing equipment, materials, resources, sites and surfaces Planning for traffic control Gathering and analysing information Setting time lines and managing own time Participating in priority and goal setting Participating in continuous improvement processes Identifying and using correct personal protective equipment according to job/role requirements and workplace procedures
Self management	Conducting a self assessment of own competencies against required job competencies Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance Seeking feedback on own performance Taking responsibility
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Identifying and undertaking self-directed learning opportunities which may include developing and maintaining familiarity with policies and procedures on an ongoing basis
Technology	Materials technology Using technology relevant to the job/role such as environmental protector devices Adapting to the use of new technology as appropriate

Packaging Rules

14 units of competency are required for the award of this qualification 1 core unit 13 elective units Choose 13 elective units from the lists below:: 4 or more units from Group A NOTE: Unit LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken. 4 or more units from Group B (Specialist Operational Works) Elective Units 5 units, at a Certificate II Level, from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course NOTE: No more than three elective units may be imported No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Unit Code	Core Unit
LGACORE101B	Access learning and career development opportunities
Unit Code	Group A Elective Units
LGACORE102B	Follow defined OHS policies and procedures
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGAGOVA303B	Coordinate production of communication materials
LGACOMP007A	Participate in policy development
LGACOMP008A	Apply conflict resolution strategies
LGACOMP009A	Implement effective communication techniques
Unit Code	Group B (Specialist Operational Works) Elective Units
LGAWORK201A	Control traffic at a work site
LGAWORK204A	Plan daily work routines
LGAWORK205A	Operate and maintain equipment
LGAWORK206A	Measure and calculate civil materials
LGAWORK208A	Perform field support duties in the construction and maintenance of water reticulation systems
LGAWORK209A	Perform field support duties in the construction and maintenance of sewerage collection systems
LGAWORK210A	Perform field support duties in concrete construction
LGAWORK211A	Perform field support duties in the construction and maintenance of drainage systems
LGAWORK212A	Perform field support duties in a roadwork environment
LGAEHRW201A	Collect waste refuse or recyclables
Prerequisite Unit/s

LGA30104 Certificate III in Local Government

Modification History

Not applicable.

Description

The Certificate III in Local Government reflects the role of employees in Local Government who perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures as well as working within known time constraints.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in discussions with others who may be internal or external to the organisation Responding to queries from others Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role Writing to suit audience needs Sharing knowledge and information with others which may include providing feedback on policy development needs, conducting presentations for groups or individuals, public speaking, Participating in consultations with clients and stakeholders Applying negotiation techniques to defuse and resolve conflicts
Teamwork	Working cohesively with others Liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate Being able to work with people of differing ages, genders, race, religion, social and cultural backgrounds
Problem solving	Resolving work related problems Establishing contingency plans and responding to contingencies Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Being proactive Anticipating questions and issues which may be raised during presentations Identifying sources of information and using them effectively Identifying causes of conflict Ability to adjust quickly to changing situations
Planning and organising	Planning and organising own work tasks Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes which may include coordinating media, speakers and resource requirements Analysing information and data to support work objectives Preparing materials to be used in presentations, in accordance with council protocols and relevant strategies Ensuring locations for presentations are booked, ensuring access and suitability of premises
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance Evaluating own response to situations of conflict and managing own emotions
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning
Technology	Using technology relevant to the job/role which may include media aids such as PowerPoint presentations, electronic data projectors, video recorders, overhead projectors, internet and web links Adapting to the use of new technology as appropriate

Packaging Rules

12 units of competency are required for the award of this qualification 1 core unit 11 elective units Choose 4 or more elective units from the list below: NOTE: Unit LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken. Choose the remaining elective units, at a Certificate III level, from elsewhere within this Training Package, or from another endorsed Training Package or Accredited Course NOTE: No more than four elective units may be imported. No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification.
Unit Code	Core Units
LGACORE102B	Follow defined OHS policies and procedures
Unit Code	Elective Units
LGACORE101B	Access learning and career development opportunities
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGAGOVA303B	Coordinate production of communication materials
LGACOMP007A	Participate in policy development
LGACOMP008A	Apply conflict resolution strategies
LGACOMP009A	Implement effective communication techniques
BSBSUS201A	Participate in environmentally sustainable work practices

LGA30208 Certificate III in Local Government (Health and Environment)

Modification History

Not applicable.

Description

The Certificate III in Local Government (Health and Environment) reflects the role of employees in local government who perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures as well as working within known time constraints.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in discussions with others who may be internal or external to the organisation Responding to queries from others Using clear verbal and non-verbal communication Reading and interpreting a range of information at a level which is relevant to the job/role and which may include parts of legislation, policies and procedures Writing to suit audience needs Sharing knowledge and information with others, which may include providing advice to the public through education programs Participating in consultations with clients and stakeholders Applying negotiation techniques to defuse and resolve conflicts
Teamwork	Working cohesively with others Liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate Being able to work with people from different backgrounds
Problem solving	Resolving work-related problems Establishing contingency plans and responding to contingencies Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict Identifying hazard reduction and cost recovery actions
Initiative and enterprise	Identifying need to refer tasks that fall outside scope of job/role to others Being proactive
Planning and organising	Planning and organising own work tasks Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes Planning for and conducting inspections at regular intervals
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance
Learning	Attending relevant on and off-the-job training sessions Taking responsibility for own learning
Technology	Using technology relevant to the job/role, which may include developing spreadsheets, recording information, maintaining databases, performing backups, work processing, using GPS and council mapping systems Adapting to the use of new technology as appropriate

Packaging Rules

12 units of competency are required for the award of this qualification 1 core unit 11 elective units Choose 11 elective units from the lists below, including: 3 or more elective units from Group A NOTE: unit LGACORE104B is RECOMMENDED in the selection if it has not been previously undertaken a minimum of 5 and a maximum of 8 units from Group B (Specialist Health and Environment) the remaining elective units, at Certificate III level, from Group C (General Electives) or from elsewhere within this Training Package or any other endorsed Training Package or Accredited Course NOTE: The three elective units may be imported. No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification. No specialist, general elective or imported elective units used in the packaging of a qualification are to be included in the packaging of subsequent qualifications undertaken by the candidate. Only three units from Group A used in the packaging of a qualification for a candidate can be used in the packaging of a subsequent and higher level qualification for the candidate. The inclusion of additional electives may need to be considered to meet the specific needs of a State or Territory.
Unit Code	Core Units
LGACORE102B	Follow defined OHS policies and procedures
Unit Code	Group A Elective Units
LGACOMP008A	Apply conflict resolution strategies
LGACOMP009A	Implement effective communication techniques
LGACORE101B	Access learning and career development opportunities
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
Unit Code	Group B (Specialist Health and Environment) Elective Units
LGAEHRH302B	Undertake water sampling and routine reporting
LGAEHRH303A	Undertake vector control duties
LGAEHRH304A	Perform weed control duties
LGAEHRH305A	Present environmental health education information
LGAEHRR303B	Monitor areas under council jurisdiction
LGAEHRW201A	Collect waste refuse or recyclables
NWP208A	Perform basic wastewater tests
NWP218B	Perform and record sampling
Unit Code	Group C (General Elective) Elective Units
BSBCUS301A	Deliver and monitor a service to customers
BSBITU201A	Produce simple word processed documents
BSBITU203A	Communicate electronically
BSBITU301A	Create and use databases
BSBOHS405B	Contribute to the implementation of emergency procedures
BSBWRT301A	Write simple documents
FPIHAR2206A	Operate a mobile chipper/mulcher
LGACOMP007A	Participate in policy development
LGAGOVA303B	Coordinate production of communication materials
LGAREGS303B	Enforce legislation to achieve compliance
RTE2315A	Operate a compost bagging process
HLTFA301B	Apply First Aid
Prerequisite Unit/s

LGA30304 Certificate III in Local Government (Operational Works)

Modification History

Not applicable.

Description

The Certificate III in Local Government (Operational Works) reflects the role of employees in Local Government who perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures as well as working within known time constraints.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in discussions with others who may be internal or external to the organisation Responding to queries from others Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role including plans, drawings, specifications and plant and equipment capabilities Writing to suit audience needs which may include completing documentation and maintaining records clearly, accurately and legibly Sharing knowledge and information with others
Teamwork	Working cohesively with others Liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate
Problem solving	Resolving work related problems Establishing contingency plans and responding to contingencies Performing relevant calculations and measurements
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Being proactive
Planning and organising	Planning and organising own work tasks Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area which includes ensuring a clean and orderly site is maintained during and after work is conducted Identifying the need for additional support to enhance own performance
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning
Technology	Using technology relevant to the job/role Adapting to the use of new technology as appropriate

Packaging Rules

17 units of competency are required for the award of this qualification 1 core unit 16 elective units Select 16 elective units from the lists below, including: 4 or more units from Group A NOTE: Unit LGACORE104B is RECOMMENDED to be included in the selection if it has not already been previously undertaken. 4 or more Electives from Group B (Specialist Operational Works) The remaining units, at Certificate III level, from elsewhere within this Training Package, or any other endorsed Training Package or Accredited Course NOTE: Eight of the elective units may be imported No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Core Units
LGACORE102B	Follow defined OHS policies and procedures
Unit Code	Group A Elective Units
LGACORE101B	Access learning and career development opportunities
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGAGOVA303B	Coordinate production of communication materials
LGACOMP007A	Participate in policy development
LGACOMP008A	Apply conflict resolution strategies
LGACOMP009A	Implement effective communication techniques
Unit Code	Group B (Specialist Operational Works) Elective Units
LGAWORK301A	Evaluate works maintenance needs and priorities
LGAWORK302A	Oversee traffic control plan around a work site
LGAWORK303A	Prepare site for new operational works
LGAWORK304A	Construct and maintain drainage systems
LGAWORK305A	Construct and maintain concrete structures
LGAWORK306A	Construct roads and pavements
LGAWORK307A	Maintain reticulated services
LGAWORK308A	Lead a team
LGAWORK309A	Coordinate the work activities of a team
LGAWORK310A	Maintain roads and pavements
LGAWORK311A	Maintain bridges
Prerequisite Unit/s

LGA30404 Certificate III in Local Government (Regulatory Services)

Modification History

Not applicable.

Description

The Certificate III in Local Government (Regulatory Services) reflects the role of employees in Local Government who perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures as well as working within known time constraints.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in discussions with others who may be internal or external to the organisation Responding to queries from others Using clear verbal and non-verbal communication Reading and interpreting a range of information at a level which is relevant to the job/role and which may include parts of legislation, policies and procedures Writing to suit audience needs including the ability to provide factual and clearly expressed information Sharing knowledge and information with others including explaining options and legislation to offending parties Establishing and maintaining networks Maintaining appropriate records which reflect the application of legislation and organisational procedures Negotiating and mediating effectively with members of the public Reporting outcomes of actions taken to achieve compliance
Teamwork	Working cohesively with other organisations or departments Liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate
Problem solving	Resolving work related problems Establishing contingency plans and responding to contingencies
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Being proactive Ensuring use of current legislation or regulations Identifying and applying legislation and precedents which impact on powers
Planning and organising	Planning and organising own work tasks Time management Participating in priority and goal setting Gathering, organising and analysing information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Seeking feedback from staff to improve education procedures Educating staff in legislative and regulatory requirements Keeping abreast of changes in legislation
Technology	Using technology relevant to the job/role such as computers and various software, meters/readers, radio communications Adapting to the use of new technology as appropriate

Packaging Rules

12 units of competency are required for the award of this qualification 1 core unit 11 elective units Choose 11 elective units from the lists below, including: 4 or more elective units from Group A NOTE: Unit LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken 4 or more units from Group B (Specialist regulatory services) a maximum of 3 units, at Certificate III level, from elsewhere within this Training Package, or any other endorsed Training Package or Accredited Course NOTE: The three elective units may be imported No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Core Unit
LGACORE102B	Follow defined OHS policies and procedures
Unit Code	Group A Elective Units
LGACORE101B	Access learning and career development opportunities
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGAGOVA303B	Coordinate production of communication materials
LGACOMP007A	Participate in policy development
LGACOMP008A	Apply conflict resolution strategies
LGACOMP009A	Implement effective communication techniques
Unit Code	Group B (Specialist Regulatory Services) Elective Units
LGAREGS304A	Apply regulatory powers
LGAREGS305A	Undertake animal or reptile control duties
LGAREGS301A	Implement parking controls
LGAREGS302A	Operate and maintain council parking facilities
LGAREGS303A	Enforce legislation to achieve compliance
Prerequisite Unit/s

LGA40104 Certificate IV in Local Government

Modification History

Not applicable.

Description

The Certificate IV in Local Government reflects the role of employees in Local Government who perform a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provide some leadership and guidance to others in the application and planning of the skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in discussions with others who may be internal or external to the organisation Responding to queries from others Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role Writing to suit audience needs Sharing knowledge and information with others which may include providing feedback on policy development needs Participating in consultations with clients and stakeholders Applying negotiation techniques to defuse and resolve conflicts and negotiating with a range of personnel Establishing and participating in networks
Teamwork	Working cohesively with others Liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate Ability to work with people from diverse backgrounds Establishing links with other organisations to enhance council performance
Problem solving	Resolving work related problems Establishing contingency plans and responding to contingencies Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict Identifying and responding to deviations in budgeted figures Determining breaches in compliance and rectifying breaches
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Being proactive Identifying sources of information and using them effectively Identifying causes of conflict Ability to adjust quickly to changing situations Identifying opportunities not obvious to others including opportunities for collaborative arrangements Assisting in business planning
Planning and organising	Planning and organising own work tasks Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes Analysing information and data to support work objectives Determining performance indicators Evaluating progress of projects Undertaking research and evaluation which may include conducting cost-benefit analyses
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance Evaluating own response to situations of conflict and managing own emotions
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Contributing to learning in the workplace Maintaining up to date knowledge of policies, procedures and legislation which impacts council and individual performance
Technology	Using technology relevant to the job/role which may include using computers, various software, accessing and updating databases, internet usage Adapting to the use of new technology as appropriate

Packaging Rules

12 units of competency are required for the award of this qualification Choose 12 elective units: 4 or more from the elective units listed below The remaining units, at Certificate IV level, from elsewhere within this Training Package or another endorsed Training Package or Accredited Course NOTE: No more than four elective units may be imported. No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification.
Unit Code	Elective Units
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
BSBSUS301A	Implement and monitor environmentally sustainable work practices
Prerequisite Unit/s

LGA40204 Certificate IV in Local Government Administration

Modification History

Not applicable.

Description

The Certificate IV in Local Government reflects the role of employees in Local Government who perform a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provide some leadership and guidance to others in the application and planning of the skills

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in consultations with others who may be internal or external to the organisation Responding to queries and requests for information Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role which may include interpreting council policies Writing to suit audience needs which may include report writing Sharing knowledge and information with others which may include providing feedback and motivating others Participating in consultations with clients and stakeholders Communicating the need for support Identifying and clarifying work requirements and performance expectations with team Negotiating effectively Establishing and maintaining consultative processes
Teamwork	Leading a team Working cohesively with others Liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate Ability to work with people from diverse backgrounds Establishing links with other organisations to enhance council performance Engaging and working with specialist advisors
Problem solving	Resolving work related problems Establishing contingency plans and responding to contingencies Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict Identifying and responding to deviations in budgeted figures Determining breaches in compliance and rectifying breaches
Initiative and enterprise	Referring tasks which fall outside scope of job/role to others Being proactive Identifying sources of information and using them effectively Identifying causes of conflict Ability to adjust quickly to changing situations Identifying opportunities not obvious to others including opportunities for collaborative arrangements Developing strategies to enhance team performance Generating a range of options when advising council
Planning and organising	Planning and organising own work tasks Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes Analysing information and data to support work objectives Reviewing policies Monitoring, assessing and evaluating trends which impact on council Monitoring outputs against agreed performance expectations Undertaking research
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying the need for additional support to enhance own performance Evaluating own response to situations of conflict and managing own emotions Undertaking self-development opportunities where necessary
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Contributing to learning in the workplace Maintaining up to date knowledge of policies, procedures and legislation which impacts council and individual performance
Technology	Using technology relevant to the job/role which may include the use of computers and other relevant office technology Adapting to the use of new technology as appropriate

Packaging Rules

12 units of competency are required for the award of this qualification Choose 12 elective units from the lists below, including: 4 or more units from Group A 5 or more units from Group B (Specialist Local Government Administration) units up to 3 units, at Certificate IV level, from elsewhere within this Training Package or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Group A Elective Units
Follow defined OHS policies and procedures
Work effectively in local government
Work with others in local government
Provide quality and timely advice to council
Develop, implement and review operational plans
Promote and facilitate organisational performance
Represent council's role and value in the community
Conduct public educational presentations
Establish cooperative arrangements with other organisations
Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
Manage finances within a budget
Develop and organise public education programs
Devise and conduct community consultations
Prepare a budget
Coordinate and facilitate a change process
Develop, implement and review policies and procedures
Monitor council procedures to ensure compliance with relevant legislation
Develop community relations
Manage a local government project
Provide team leadership
Group B (Specialist Local Government Administration) Elective Units
Administer contracts
Arrange contracts
Prepare tender documentation
Prepare response to tenders
Administer the electoral roll
Allocate property address
Arrange and supervise polling places
Establish purchasing networks to ensure council is resource effective
Implement debt recovery procedures
Implement marketing plan
Implement rehabilitation systems
Implement systems to promote a safe and healthy environment for the public and employees
Maintain property rates and records
Prepare accounts for rates
Prepare council for legal proceedings
Promote and maintain positive employee relations
Prepare rate notice forms
Conduct community consultations
Implement and facilitate community development strategies and programs
Contribute to policy development
Participate in negotiations
Develop and maintain supplier relationships
Provide induction and orientation for new employees
Provide staff development programs
Develop a communication plan
Prerequisite Unit/s

LGA40308 Certificate IV in Local Government (Health and Environment)

Modification History

Not applicable.

Description

The Certificate IV in Local Government (Health and Environment) reflects the role of employees in local government who perform a broad range of skilled applications, including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and provide some leadership and guidance to others in the application and planning of the skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in discussions with others who may be internal or external to the organisation Responding to queries and requests for information Using clear verbal and non-verbal communication Reading and interpreting a range of information at a level which is relevant to the job/role and which may include parts of legislation, policies and procedures Writing to suit audience needs Sharing knowledge and information with others, which may include providing feedback and motivating others Participating in consultations with clients and stakeholders Communicating the need for support Identifying and clarifying work requirements and performance expectations with team Negotiating effectively Establishing and maintaining consultative processes Conducting effective presentations for members of the public and others, which serve to improve community compliance
Teamwork	Working cohesively with others Liaising with relevant personnel Understanding the roles of team members and referring tasks to others where appropriate Ability to work with people from diverse backgrounds Establishing links with other organisations to enhance council performance Engaging and working with specialist advisors
Problem solving	Resolving work-related problems Establishing contingency plans and responding to contingencies Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict Identifying and responding to deviations in budgeted figures Determining and rectifying breaches in compliance
Initiative and enterprise	Identifying need to refer tasks that fall outside scope of job/role to others Being proactive Identifying sources of information and using them effectively Identifying causes of conflict Adjusting quickly to changing situations Identifying opportunities not obvious to others, including opportunities for collaborative arrangements Developing strategies to enhance team performance Generating a range of options when advising council Selecting appropriate consultation strategies that encourage community involvement
Planning and organising	Planning and organising own work tasks Planning and coordinating waste collection services Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes Analysing information and data to support work objectives Reviewing policies Monitoring, assessing and evaluating trends which impact on council Monitoring outputs against agreed performance expectations Undertaking research
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Identifying need for additional support to enhance own performance Evaluating own response to situations of conflict and managing own emotions Undertaking self-development opportunities where necessary
Learning	Attending relevant on and off-the-job training sessions Taking responsibility for own learning Contributing to learning in the workplace Maintaining up-to-date knowledge of policies, procedures and legislation which impact council and individual performance
Technology	Using technology relevant to the job/role, which may include: using office computers and software manipulating graphics and models using various media in the conduct of presentations Adapting to the use of new technology as appropriate

Packaging Rules

12 units of competency are required for the award of this qualification Choose 12 elective units from the lists below, including: 3 units from Group A a minimum of 6 and a maximum of 9 units from Group B (Specialist Health and Environment) up to 3 remaining elective units, at Certificate IV level, from Group B (Specialist General Elective) units, or from elsewhere within this Training Package or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification. Only three Group A units used in the packaging of a qualification for a candidate can be used in the packaging of a subsequent and higher level qualification for the candidate. No specialist, general elective or imported elective units used in the packaging of a qualification are to be included in the packaging of subsequent qualifications undertaken by the candidate. The inclusion of additional electives may need to be considered to meet the specific needs of a State or Territory.
Unit Code	Group A Elective Units
LGACOM411A	Interpret and apply authority to act
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
Core Unit Code	Group B(Specialist Health and Environment) Elective Units
LGAEHRH302B	Undertake water sampling and routine reporting
LGAEHRH403A	Operate waste transfer, collection station or landfill facility
LGAEHRH404A	Coordinate and support the delivery of health services
LGAEHRH405A	Conduct routine inspections of food premises
LGAEHRR301B	Monitor and control standards of accommodation
LGAEHRR302B	Monitor and control standards of public swimming pools
LGAEHRR401A	Conduct routine inspections of non-food premises
LGAEHRR504C	Implement public education programs to improve community compliance
LGAEHRW505B	Implement strategies to minimise the impact of waste on the environment
LGAREGS406A	Support programs to enforce compliance
PMLOHS302A	Participate in laboratory/field workplace safety
PMLTEST200A	Conduct routine site measurements
Unit Code	Group C (Specialist General Elective) Elective Units
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGACOMP024A	Develop community relations
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGAREGS402B	Provide evidence in court
NWP315B	Investigate and report breaches of water industry legislation
NWP429B	Coordinate, implement and report trade waste monitoring procedures
NWP430A	Evaluate, implement and monitor standard low-risk trade waste discharge approvals
NWP431A	Investigate, rectify and report on trade waste incidents
Prerequisite Unit/s

LGA40404 Certificate IV in Local Government (Operational Works)

Modification History

Not applicable.

Description

The Certificate IV in Local Government (Operational Works) reflects the role of employees in Local Government who perform tasks involving a broad range of varied activities most of which are complex and non-routine. They are responsible for applying work instructions and practices to ensure the quantity and quality of the output of others and contribute to the development of technical solutions to non-routine problems.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in discussions with others who may be internal or external to the organisation Responding to queries and requests for information Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role which may include interpreting plans, charts, maps, databases and specifications Writing to suit audience needs which includes preparing tender documentation, reports and other relevant documentation to support works projects Maintaining records which are clear, accurate and legible Sharing knowledge with and information to others Participating in consultations with clients and stakeholders Communicating the need for support Negotiating effectively Establishing and maintaining consultative processes Developing and maintaining effective relations with the community
Teamwork	Establishing a workforce with required numbers and skills Working cohesively with others Liaising with relevant personnel and relevant agencies Understanding the roles of team members and referring tasks to others where appropriate Ability to work with people from diverse backgrounds Engaging and working with specialist advisors Supervising and leading a team performing roadworks
Problem solving	Resolving work related problems Establishing contingency plans and responding to contingencies to ensure delays in completing projects are responded to as early as possible Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict Determining breaches in compliance and rectifying causes Calculating quantities of materials and resources
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Being proactive Identifying sources of information and using them effectively Adjusting quickly to changing situations Identifying opportunities not obvious to others Developing strategies to enhance effective community relations Generating a range of options when advising council Ability to work under pressure and within time constraints
Planning and organising	Preparing feasibility plans under supervision Participating in continuous improvement and planning processes Planning and organising own work tasks and works maintenance schedules Developing plans for works that are within allocated budgets, council policy, relevant management plans and which comply with structural design standards Planning roadworks Time management Participating in priority and goal setting Gathering and organising information, resources and materials in order to complete set tasks Organising schedules to ensure work is completed on time Coordinating tasks and processes Analysing information and data to support work objectives Reviewing policies Monitoring, assessing and evaluating trends which impact on council Undertaking relevant research and evaluation
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities where necessary
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Contributing to learning in the workplace Maintaining up to date knowledge of policies, procedures and legislation which impact council and individual performance Obtaining feedback to identify ways to improve ongoing activities
Technology	Using technology relevant to the job/role which may include using office technology to update asset management system, drawing up project plans using Gantt charts and PERT charts Adapting to the use of new technology as appropriate

Packaging Rules

17 Units of competency are required for the award of this qualification Choose 17 elective units from the lists below, including: 4 or more units from Group A 5 or more units, at Certificate IV level, from Group B (Specialist Operational Works) Units 8 units from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Unit Code	Group A Elective Units
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGACOMP024A	Develop community relations
Unit Code	Group B (Specialist Operational Works) Elective Units
LGAWORK401A	Develop works maintenance schedule
LGAWORK402A	Prepare for operational works
LGAWORK403A	Manage civil plant and resources
LGAWORK404A	Manage a civil works project
LGAWORK405A	Plan and supervise roadworks
LGAWORK406A	Supervise concrete works
LGACOM401A	Administer contracts
LGACOM402A	Arrange contracts
LGACOM406A	Investigate alleged breaches of legislation and prepare documentation
LGACOM409A	Prepare tender documentation
Prerequisite Unit/s

LGA40504 Certificate IV in Local Government (Regulatory Services)

Modification History

Not applicable.

Description

The Certificate IV in Local Government (Regulatory Services) reflects the role of employees in Local Government who perform a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provide some leadership and guidance to others in the application and planning of the skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Conducting presentations Negotiating with a range of personnel Writing to suit audience needs Reading and interpreting a range of information relevant to the job/role Responding to queries and concerns from others including members of the public Interpreting instructions Engaging in consultations with clients, stakeholders and members of the public Providing a range of information of varying complexity, to others Providing advice to council
Teamwork	Working cohesively with others Liaising with relevant personnel Planning and understanding the team roles and allocating work in relation to resource parameters Ability to work with people from diverse backgrounds Leading a team Team goal setting Responding to team dynamics
Problem solving	Resolving work related problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Being proactive Ability to adjust quickly to changing situations Identifying opportunities not obvious to others Assisting in business planning Developing alternative strategies to improve team performance
Planning and organising	Planning and organising own work tasks, team roles and responsibilities Participating in continuous improvement and planning processes Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Identifying and accessing required resources Coordinating tasks and processes Analysing information and data to support work objectives Determining performance indicators Evaluating progress of projects and revising project plans where necessary Undertaking research and evaluation which may include conducting cost-benefit analyses
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities as necessary Undertaking self-reflection
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Contributing to learning in the workplace Contributing to the development of education strategies Maintaining up to date knowledge of policies, procedures and legislation which impact council and individual performance Supporting the education and training of employees where necessary to ensure correct implementation of policies and procedures
Technology	Using technology relevant to the job/role Adapting to the use of new technology as appropriate

Packaging Rules

12 Units of competency are required for the award of this qualification Choose 12 elective units from the lists below, including: 4 or more units from Group A 5 or more Electives from Group B (Specialist Regulatory Services) units Up to 3 units, at Certificate IV level, from elsewhere within this Training Package or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Unit Code	Group A Elective Units
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
Unit Code	Group B (Specialist Regulatory Services) Elective Units
LGACOM406A	Investigate alleged breaches of legislation and prepare documentation
LGACOM408A	Represent council at legal proceedings
LGAREGS403A	Monitor public behaviour in council areas
LGAEHRR303B	Monitor areas under council jurisdiction
LGAEHRR304B	Operate council pound facilities
LGAREGS402A	Provide evidence in court
LGAREGS404A	Undertake appointed animal control duties and responsibilities
P rerequisite Unit/s

LGA40604 Certificate IV in Local Government (Land Management)

Modification History

Not applicable.

Description

The Certificate IV in Local Government (Land Management) reflects the role of employees in Local Government who perform a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provide some leadership and guidance to others in the application and planning of the skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Consulting with others who may be internal or external to the organisation including state and federal agencies, members of the public, Responding to queries and requests for information Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role Writing to suit audience needs including writing reports on land capabilities and notifying affected parties of proposed land developments Sharing knowledge with and information to others Participating in consultations with clients and stakeholders Communicating the need for support Negotiating effectively Establishing and maintaining consultative processes Developing and maintaining effective relations with the community
Teamwork	Working cohesively with others Liaising with relevant personnel Understanding the roles of team members and referring tasks to others including other agencies, where appropriate Ability to work with people from diverse backgrounds Establishing links with other organisations to enhance council performance Engaging and working with specialist advisors
Problem solving	Resolving work related problems Establishing contingency plans and responding to contingencies Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict Determining breaches in compliance and rectifying causes
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Being proactive Identifying sources of information and using them effectively Adjusting quickly to changing situations Identifying opportunities not obvious to others Developing strategies to enhance effective community relations Generating a range of options when advising council Implementing strategies Identifying ways in which economically sustainable development practices can be incorporated into council's decision making processes Developing a framework for measuring council's commitment to integrated decision making
Planning and organising	Participating in continuous improvement and planning processes Preparing plans for land management Planning and organising own work tasks Developing timetables for preparation of plans Developing action plans to implement strategies Time management Identifying and securing resources Participating in priority and goal setting Gathering and organising information in order to complete set tasks including undertaking data collection and analysis Organising schedules to ensure work is completed on time Coordinating tasks and processes Analysing information and data to support work objectives Reviewing policies Monitoring, assessing and evaluating trends which impact on council Undertaking relevant research and evaluation
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities where necessary
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Contributing to learning in the workplace Maintaining up to date knowledge of policies, procedures and legislation which impact council and individual performance Obtaining feedback to identify ways to improve ongoing activities
Technology	Using technology relevant to the job/role Adapting to the use of new technology as appropriate

Packaging Rules

12 Units of competency are required for the award of this qualification Choose 12 elective units from the lists below, including: 4 or more units from Group A 5 or more units from Group B (Specialist Land Management ) Up to 3 units, at Certificate IV level, from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level for this qualification
Unit Code	Group A Elective Units
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
Unit Code	Group B (Specialist Land Management) Elective Units
LGALAND406A	Respond to native title determination applications
LGALAND401A	Apply the principles of ecologically sustainable development to council decisions
LGALAND402A	Prepare plans of land management for land in council care, control and management
LGALAND403A	Assess applications for the use of land in council care, control and management
LGALAND404A	Undertake research of the natural and built environment
LGALAND405A	Implement strategies to minimise environmental pollution
Prerequisite Unit/s

LGA40708 Certificate IV in Local Government (Planning)

Modification History

Not applicable.

Description

The Certificate IV in Local Government (Planning) reflects the role of employees in local government who perform a broad range of skilled applications, including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provide some leadership and guidance to others in the application and planning of the skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Engaging in discussions with others who may be internal or external to the organisation Responding to queries and requests for information Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role Writing to suit audience needs, e.g. providing written notification to affected parties Sharing knowledge and information with others Participating in consultations with clients and stakeholders Communicating the need for support Negotiating effectively Establishing and maintaining consultative processes Developing and maintaining effective relations with the community Conducting consultations and interviews with applicants Explaining rights and responsibilities Preparing reports Responding to customer feedback
Teamwork	Working cohesively with others Liaising with relevant personnel Understanding the roles of team members and referring applications where necessary Working with people from diverse backgrounds Establishing links with other organisations to enhance council performance Engaging and working with specialist advisors
Problem solving	Resolving work-related problems Establishing contingency plans and responding to contingencies Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict Determining breaches in compliance and rectifying causes Performing calculations Resolving customer complaints
Initiative and enterprise	Identifying need to refer tasks that fall outside scope of job/role to others Being proactive Identifying sources of information and using them effectively Adjusting quickly to changing situations Identifying opportunities not obvious to others Developing strategies to enhance effective community relations Generating a range of options when advising council
Planning and organising	Participating in continuous improvement and planning processes Planning and organising own work tasks Time management Participating in priority and goal setting Gathering and organising information in order to complete set tasks Organising schedules to ensure work is completed on time Coordinating tasks and processes Analysing information and data to support work objectives Monitoring, assessing and evaluating trends that impact on council Undertaking relevant research and evaluation Analysing documents and drawings for compliance Arranging inspection times and meetings Assisting in site inspections
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities where necessary
Learning	Attending relevant on and off-the-job training sessions Taking responsibility for own learning Contributing to learning in the workplace Maintaining up-to-date knowledge of policies, procedures and legislation that impact on council and individual performance Obtaining feedback to improve ongoing activities
Technology	Using technology relevant to the job/role, such as GIS, CAD, desktop publishing, desktop mapping, multimedia, graphic animation, plotters, printers and terminals Adapting to the use of new technology as appropriate

Packaging Rules

12 units of competency are required for the award of this qualification Choose 12 elective units from the lists below, including: 3 or more units from Group A a minimum of 6 and a maximum of 9 units from Group B (Specialist Planning) Up to 3 elective units, at Certificate IV level, from Group C (General Elective) or from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification. No specialist, general elective or imported elective units used in the packaging of a qualification are to be included in the packaging of subsequent qualifications undertaken by the candidate. Only three Group A units used in the packaging of a qualification for a candidate can be used in the packaging of a subsequent and higher level qualification for the candidate. The inclusion of additional electives may need to be considered to meet the specific needs of a State or Territory.
Unit Code	Group A Elective Units
LGACOM411A	Interpret and apply authority to act
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
Unit Code	Group B (Specialist Planning) Elective Units
BCGBC4012A	Read and interpret plans and specifications
LGAPLEM404A	Prepare and present geographic information systems data
LGAPLEM405C	Provide assistance in carrying out building inspections
LGAPLEM406B	Analyse the natural and built environment
LGAPLEM407A	Read and interpret titles, covenants and the local planning scheme
LGAPLEM408A	Process building permits
LGAPLEM409A	Draft planning permits and conditions
LGAPLEM410A	Provide service and information in preparing a development application
LGAPLEM411A	Conduct initial assessments of minor planning applications
LGAPLEM412A	Support the planning application, notification and appeals process
LGAPLEM413A	Conduct site inspections to check accuracy of plan and application documentation
LGAREGS303B	Enforce legislation to achieve compliance
LGAREGS402B	Provide evidence in court
Unit Code	Group C (General Elective) Elective Units
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGALAND401A	Apply the principles of ecologically sustainable development to council decisions
LGALAND403A	Assess applications for the use of land in council care, control and management
LGALAND404A	Undertake research of the natural and built environment
Prerequisite Unit/s

LGA50104 Diploma of Local Government Administration

Modification History

Not applicable.

Description

The Diploma of Local Government Administration reflects the role of personnel working in Local Government who perform tasks involving a high level of autonomy and requiring the application of significant judgement in planning and determining the selection of resources/roles/techniques for themselves and others. They are required to develop specific practices to ensure the implementation of management systems, plans and policies. They demonstrate the application of a broad range of managerial, coordination and planning skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Demonstrating clear open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations. Consultation may involve participation in and facilitation of committees Writing to suit audience needs which may include report writing and documenting marketing strategies in an acceptable format Engaging in a range of high level communications which may include providing timely advice to council and staff Networking within council to ensure dissemination of information and advice regarding changes to employment legislation Reading and interpreting a range of information relevant to job/role which may include legislation and its impacts on council operations Developing agreements with others in council to ensure consistency in interpretation and application of legislation Presenting information to wide range of audiences and so being able to modify language to suit audience needs
Teamwork	Achievement of effective working relationships which demonstrate an ability to work collaboratively with people from diverse backgrounds and across all sections of the organisation Liasing with and deferring to specialists from outside the organisation as appropriate. These may include associations, consultants and other levels of government Providing team leadership, monitoring and supervising the performance of a team
Problem solving	Problem solving and conflict management Identifying staff needs and obtaining required support
Initiative and enterprise	The ability to think and operate strategically including the ability to develop strategies which reflect business objectives and which are in line with council or departmental strategies The ability to undertake business planning for a department or business unit, using strategic thinking and forward planning Identifying and investigating opportunities for growth Modifying existing systems and processes or introducing new processes to ensure ongoing evaluation of systems and processes
Planning and organising	Undertaking high level planning activities including scoping and developing departmental business plans Undertaking research and analysis using a range of techniques, to support the development of business plans. The ability to source, collate and analyse statistical data, trends and patterns may be required Conducting analysis of community needs, legislation and resources as part of the business planning process Establishing measurable key performance indicators and targets with relevant parties, to assist in monitoring and managing departmental performance including customer satisfaction levels Time management which involves ensuring planned marketing activities are scheduled within appropriate time frames and that schedules for implementing change are determined and amended as necessary Analysing and evaluating a range of options in terms of their contribution to council objectives Planning, resourcing, managing and evaluating projects. Resource management may include identifying relevant human and financial resources required and engaging in appropriate planning and control processes to achieve required resources
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities where necessary
Learning	Contributing to the learning community at the workplace by ensuring that relevant information on departmental activities and performance are made available for future planning and that appropriate training for staff is provided in a timely manner Engaging in activities which promote own on-going learning requirements which may include maintaining current knowledge of legislation and common law Undertaking formal training when required Accessing appropriate forms of informal training and development including attending relevant seminars, reading appropriate newsletters and participating in committees
Technology	Using technology relevant to the job/role which may include the use of computers and other relevant office technology Adapting to the use of new technology as appropriate

Packaging Rules

10 Units of competency are required for the award of this qualification Choose 10 elective units from the lists below, including: 4 or more units from Group A 4 or more units from Group B (Specialist Local Government Administration) Up to 2 elective units, at Diploma level, from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Unit Code	Group A Elective Units
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
Unit Code	Group B (Specialist Local Government Administration) Elective Units
LGACOM601A	Acquire and dispose of assets
LGAGOVA501B	Contribute to advice to council on legislation
LGAGOVA502B	Develop a marketing strategy
LGAGOVA503A	Implement recruitment systems
LGAGOVA504A	Prepare a council for elections
LGAGOVA506B	Conduct council elections
LGAGOVA507A	Provide advice to council on human resources policies and procedures
LGAGOVA508A	Recommend rates and charges
LGAGOVA602B	Manage the recording and updating of data on council's assets
LGAGOVA603B	Develop a risk management strategy for council assets
LGAGOVA605A	Develop an asset management strategy for the council
LGAGOVA606B	Develop and maintain a community cultural plan
LGAGOVA607A	Develop, implement and monitor a programmed maintenance system of council's assets
LGAGOVA608A	Establish an annual budget that supports council's management and operational plans
LGAGOVA609A	Establish, maintain and evaluate the organisation's OHS system
LGAGOVA610B	Implement computerised asset management systems
LGAGOVA611B	Implement disciplinary and termination procedures
LGAGOVA612B	Implement employee performance management systems
LGAGOVA613B	Measure cost of providing and maintaining council's assets
LGAGOVA614B	Monitor and maintain quality of asset management system
LGAGOVA615A	Provide information on asset management programs and practices
LGAGOVA616A	Provide property asset management services
LGAGOVA617A	Report on assets in accordance with statutory and public reporting requirements
LGAGOVA618A	Resolve valuation and property services disputes
LGADMIN525A	Undertake business planning
LGADMIN526A	Coordinate policy development
LGADMIN527A	Manage policy development
LGADMIN528A	Provide advocacy and representation
LGADMIN529A	Manage finances
BSBSUS501A	Develop workplace policy and procedures for sustainability
Prerequisite Unit/s

LGA50208 Diploma of Local Government (Health and Environment)

Modification History

Not applicable.

Description

The Diploma of Local Government (Health and Environment) reflects the role of personnel working in local government who perform tasks involving a high level of autonomy and requiring the application of significant judgement in planning and determining the selection of resources, roles and techniques for themselves and others. Personnel in this role are required to implement and frequently oversee specific practices to ensure the implementation of management systems, plans and policies. They demonstrate the application of a broad range of technical, coordination and planning skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Establishing and maintaining networks Conducting internal and external consultations Writing to suit audience needs, including preparing submissions, writing reports and documenting audit results Public presentation skills Negotiating effectively
Teamwork	Working with people from diverse backgrounds and demographics Establishing cooperative links with other organisations
Problem solving	Managing problems or contingencies ethically, professionally and in conjunction with relevant personnel
Initiative and enterprise	Developing and implementing strategies Identifying opportunities not obvious to others Developing entrepreneurial programs
Planning and organising	Establishing goals, objectives and criteria for health and environment education promotion and awareness programs and waste management programs Gathering, researching and analysing relevant information, including information regarding waste samples Reviewing strategies Planning and monitoring performance of programs Determining resource requirements to achieve budget objectives Analysing qualitative and quantitative data and research Implementing, monitoring and reviewing waste management practices
Self management	Reviewing and evaluating own performance through a variety of means, including self-reflection Sourcing reliable feedback to evaluate education programs delivered
Learning	Contributing to the development of educational and information strategies Contributing to the learning community within and outside the workplace Ensuring feedback forms are available for use in future program development Managing own learning
Technology	Using a range of office technology that supports presentations, including computers and software Adapting to changes in technology

Packaging Rules

10 Units of competency are required for the award of this qualification Choose 10 elective units from the lists below, including: 3 or more units from Group A a minimum of 5 and a maximum of 7 from Group B (Specialist Health and Environment) Up to 2 elective units, at Diploma level, from Group C (General Elective) or from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification. No specialist, general elective or imported elective units used in the packaging of a qualification are to be included in the packaging of subsequent qualifications undertaken by the candidate. Only three Group A units used in the packaging of a qualification for a candidate can be used in the packaging of a subsequent and higher level qualification for the candidate. The inclusion of additional electives may need to be considered to meet the specific needs of a State or Territory.
Unit Code	Group A Elective Units
LGACOM411A	Interpret and apply authority to act
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
Unit Code	Group B (Specialist Health and Environment) Elective Units
LGAEHRH502B	Implement immunisation programs
LGAEHRH506B	Monitor premises to minimise the spread of infectious diseases
LGAEHRH510A	Contribute to public health emergency management plan
LGAEHRH604B	Develop and implement environmental health education promotion and awareness strategies
LGAEHRR402A	Respond to environmental health complaints
LGAEHRR501C	Implement council's responsibilities in food safety
LGAEHRR509A	Undertake environmental and nuisance controls
LGAEHRW503B	Implement programs for disposal and containment of waste
LGAEHRW507A	Plan and coordinate a waste collection or recycling service
LGAEHRW508A	Undertake education programs to achieve reduction, reuse and recycling of waste
LGAEHRW601B	Conduct waste management audits and assess needs
LGAEHRW603B	Coordinate the implementation of council's waste management strategy
PSPGOV517A	Coordinate risk management
PUAEMR008A	Contribute to an emergency risk management process
Unit Code	Group C (General Elective) Units
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
Prerequisite Unit/s

LGA50304 Diploma of Local Government (Land Management)

Modification History

Not applicable.

Description

The Diploma of Local Government (Land Management) reflects the role of personnel working in Local Government who perform tasks involving a high level of autonomy and requiring the application of significant judgement in planning and determining the selection of resources/roles/techniques for themselves and others. They are required to develop specific practices to ensure the implementation of management systems, plans and policies. They demonstrate the application of a broad range of managerial, coordination and planning skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Developing agreements with native title holders/traditional owners Negotiating effectively Responding to queries and concerns Sharing a range of information with others, for example when communicating policies to team members and when informing staff of legal ramifications of operations Reading and interpreting a range of information including legislation, policies and procedures Providing feedback, coaching and mentoring Devising and conducting community consultations
Teamwork	Providing team leadership Working effectively with people from diverse backgrounds and demographics Working collaboratively with other organisations
Problem solving	Managing problems or contingencies ethically, professionally and in conjunction with relevant personnel
Initiative and enterprise	Supporting corporate direction and strategy Ensuring implementation of policies and procedures Contributing to development of strategy Identifying alternative strategies to achieve team tasks Identifying strategies to retain group interest in presentations
Planning and organising	Planning and allocating team roles and responsibilities Establishing standards of performance required by team and individuals Allocating duties, rosters in accordance with work requirements Monitoring work outputs against agreed performance expectations Reviewing existing policies to determine relevance and effectiveness Establishing timeframes for evaluation Managing own time and priorities effectively
Self management	Self-evaluating own performance of team leader responsibilities Undertaking self-development opportunities where necessary which may include training, mentoring or networking
Learning	Undertaking ongoing learning and leadership skills training Undertaking relevant on or off-the-job training and development Supporting the education and training of staff where necessary
Technology	The ability to use a range of office technology The ability to adapt to changes in technology

Packaging Rules

10 Units of competency are required for the award of this qualification Choose 10 elective units from the lists below, including: 4 or more units from Group A 4 or more units from Group B (Specialist Land Management) Up to 2 units, at Diploma level, from elsewhere within this Training Package, or from another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Unit Code	Group A Elective Units
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
Unit Code	Group B (Specialist Land Management) Elective Units
LGALAND501A	Identify environmental assets and prioritise environmental issues
LGALAND502A	Identify native title issues relevant to local government context and functions
LGALAND503A	Develop agreements with native title holders/traditional owners
LGALAND504A	Undertake effective consultation with Indigenous people on matters of cultural heritage
LGAPLEM602B	Assist in developing an environmental management system for the organisation
LGAPLEM606B	Develop ecologically sustainable land management systems
LGAPLEM609B	Manage council parking system
LGAPLEM612B	Protect heritage and cultural assets
Prerequisite Unit/s

LGA50404 Diploma of Local Government (Operational Works)

Modification History

Not applicable.

Description

The Diploma of Local Government (Operational Works) reflects the role of personnel working in Local Government who perform tasks involving a high level of autonomy and requiring the application of significant judgement in planning and determining the selection of equipment/roles/techniques for themselves and others. They are required to develop site specific work instructions and practices to ensure the implementation of the site management systems, plans and policies. They demonstrate the application of a broad range of managerial, coordination and planning skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Demonstrating clear open communication and consultation with the community and stakeholders to maximise the acceptance of preferred planning options Managing stakeholder relationships using a range of communication techniques to assess needs and expectations. Consultation may involve participation in and facilitation of committees Writing to suit audience needs which may include report writing and documenting strategies in an acceptable format Engaging in a range of high level communications which may include providing timely advice to council and staff Networking within and outside council Reading and interpreting a range of information relevant to job/role including data obtained through research and relevant legislation to determine impacts on council operations Participation in the design and development of communications materials such as brochures and newsletters aimed at informing and educating others Conducting presentations and information workshops for a range of audiences and modifying own language to suit audience needs Negotiating effectively with others
Teamwork	Achievement of effective working relationships which demonstrate an ability to work collaboratively with people from diverse backgrounds and across all sections of the organisation Liaising with and deferring to specialists from outside the organisation as appropriate. These may include associations, consultants, police and other levels of government
Problem solving	Problem solving and conflict management Analysing complaints, comments and observations Solving problems by comparing identified problems against legislative requirements, codes of practice and community expectations Engaging in effective problem solving based on research Investigating disparities between data sets to ensure integrity of data being used
Initiative and enterprise	The ability to think and operate strategically including the ability to develop strategies which reflect business objectives and which are in line with council or departmental strategies The ability to undertake business planning for a department or business unit, using strategic thinking and forward planning Identifying and investigating opportunities for growth Modifying existing systems and processes or introducing new processes to ensure ongoing evaluation of systems and processes
Planning and organising	Undertaking high level planning activities including scoping and developing departmental business plans Undertaking research and analysis using a range of techniques, to support the development of business plans. The ability to source, collate and analyse statistical data, trends and patterns may be required Conducting analysis of community needs, legislation and resources as part of the business planning process Establishing measurable key performance indicators and targets with relevant parties, to assist in monitoring and managing departmental performance including customer satisfaction levels Time management which involves ensuring planned marketing activities are scheduled within appropriate time frames and that schedules for implementing change are determined and amended as necessary Analysing and evaluating a range of options in terms of their contribution to council objectives Planning, resourcing, managing and evaluating projects, which include public transport facilities and other projects. Resource management may include identifying relevant human and financial resources required and engaging in appropriate planning and control processes to achieve required resources
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities where necessary
Learning	Contributing to the learning community at the workplace by ensuring that relevant information on departmental activities and performance are made available for future planning and that appropriate training for staff is provided in a timely manner Engaging in activities which promote own on-going learning requirements which may include maintaining current knowledge of legislation and common law Undertaking formal training when required Accessing appropriate forms of informal training and development including attending relevant seminars, reading appropriate newsletters and participating in committees
Technology	Using technology relevant to the job/role including the use of computers and software such as geographic information systems data. The ability to access and various data including databases, spreadsheets, accounting packages, demographic data, census data The ability to use data management tools, techniques or procedures Adapting to the use of new technology as appropriate

Packaging Rules

13 Units of competency are required for the award of this qualification Choose 13 elective units from the lists below, including: 4 or more from Group A 3 units from Group B (Specialist Operational Works) 6 units, at Diploma level, from elsewhere within this Training Package or any other endorsed Training Package or Accredited Course NOTE: No more than five of the elective units may be imported No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Unit Code	Group A Elective Units
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
Unit Code	Group B (Specialist Operational Works) Elective Units
LGAWORK501A	Prepare preliminary design for operational works
LGAWORK502A	Prepare detailed works project documentation
LGAWORK503A	Undertake project investigation
Prerequisite Unit/s

LGA50508 Diploma of Local Government (Planning)

Modification History

Not applicable.

Description

The Diploma of Local Government (Planning) reflects the role of personnel working in local government who perform tasks involving a high level of autonomy, requiring the application of significant judgement in planning and determining the selection of resources, roles and techniques for themselves and others. At the Diploma level, personnel are required to develop specific practices to ensure the implementation of management systems, plans and policies. They demonstrate the application of a broad range of managerial, coordination, technical and planning skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Demonstrating clear, open communication and consultation with the community and stakeholders to maximise the acceptance of preferred planning options Managing stakeholder relationships using a range of communication techniques to assess needs and expectations Writing to suit audience needs, which may include report writing and documenting strategies in an acceptable format Engaging in a range of high-level communications, which may include providing timely advice to council and staff Networking within and outside council Reading and interpreting a range of information relevant to job/role, including data obtained through research and relevant legislation to determine impact on council operations Participating in the design and development of communications materials such as brochures and newsletters aimed at informing and educating others Conducting presentations and information workshops for a range of audiences and modifying own language to suit audience needs Negotiating effectively with others
Teamwork	Achieving effective working relationships which demonstrate an ability to work collaboratively with people from diverse backgrounds and all sections of the organisation Liaising with and deferring to specialists from outside the organisation as appropriate, including associations, consultants, police and other levels of government
Problem solving	Problem solving and conflict management Analysing complaints, comments and observations Solving problems by comparing identified problems to legislative requirements, codes of practice and community expectations Engaging in effective problem solving based on research Investigating disparities between data sets to ensure integrity of data being used
Initiative and enterprise	Thinking and operating strategically, including the ability to develop strategies which reflect business objectives that are in line with council or departmental strategies Undertaking business planning for a department or business unit, using strategic thinking and forward planning Identifying and investigating opportunities for growth Modifying existing systems and processes or introducing new processes to ensure ongoing evaluation of systems and processes
Planning and organising	Undertaking high-level planning activities, including scoping and developing departmental business plans Undertaking research and analysis using a range of techniques to support the development of business plans; sourcing, collating and analysing statistical data, trends and patterns may be required Analysing community needs, legislation and resources as part of the business planning process Establishing measurable key performance indicators and targets with relevant parties to assist in monitoring and managing departmental performance, including customer satisfaction levels Time management, which involves ensuring planned marketing activities are scheduled within appropriate time frames, and schedules for implementing change are determined and amended as necessary Analysing and evaluating a range of options in terms of their contribution to council objectives Planning, resourcing, managing and evaluating projects, including public transport facilities and other projects Resource management which may include identifying relevant human and financial resources required and engaging in appropriate planning and control processes to achieve required resources
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities where necessary
Learning	Contributing to the workplace learning community by ensuring that relevant information on departmental activities and performance is made available for future planning and that appropriate training for staff is provided in a timely manner Engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law Undertaking formal training when required Accessing appropriate forms of informal training and development, including attending relevant seminars, reading appropriate newsletters and participating in committees
Technology	Using technology relevant to the job/role, including computers and software such as geographic information systems data Accessing various data, including databases, spreadsheets, accounting packages, demographic data and census data Using data management tools, techniques and procedures Adapting to the use of new technology as appropriate

Packaging Rules

10 Units of competency are required for the award of this qualification Choose 10 elective units from the lists below, including: 3 or more from Group A a minimum of 5 and a maximum of 7 units from Group B (Specialist Planning) up to 2 elective units, at Diploma level, from Group C (General Elective) or from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification. No specialist, general elective or imported elective units used in the packaging of a qualification are to be included in the packaging of subsequent qualifications undertaken by the candidate. Only three common units used in the packaging of a qualification for a candidate can be used in the packaging of a subsequent and higher level qualification for the candidate. The inclusion of additional electives may need to be considered to meet the specific needs of a State or Territory. Registered Training Organisations: please note that if the training is being developed to meet building and surveying licensing arrangements, then the specific state or territory licensing arrangements must be adhered to when packaging elective units and skill sets.
Unit Code	Group A Elective Units
LGACOM411A	Interpret and apply authority to act
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
Unit Code	Group B (Specialist Planning) Elective Units
LGAPLAN511A	Manage council's development assessment system
LGAPLAN512A	Integrate land use and transport planning
LGAPLEM501A	Achieve an efficient and sustainable use of natural resources
LGAPLEM503B	Conserve and re-establish natural systems
LGAPLEM504A	Develop strategies and approaches to minimise environmental pollution
LGAPLEM506A	Improve community knowledge and skills in environmental management practices
LGAPLEM507A	Maintain spatial database
LGAPLEM508A	Manipulate and analyse data within geographic information systems
LGAPLEM509A	Plan facilities for the users of public transport
LGAPLEM510A	Plan for the safe movement of cyclists
LGAPLEM511A	Plan for the safe movement of pedestrians
LGAPLEM512A	Provide geographic information systems data
LGAPLEM513A	Conduct planning scheme research
LGAPLEM603B	Coordinate information gathering and geographic information systems development in council
LGAPLEM610A	Manage data within council's geographic information system
Unit Code	Group C (General Elective) Elective Units
BCGSV5001A	Assess the construction of domestic scale buildings
BCGSV5004A	Apply legislation to urban development and building controls
BCGSV5008A	Apply building control legislation to building surveying
BCGSV5011A	Apply building codes and standards to residential buildings
BCGSV5012A	Assess timber framed designs for one and two storey buildings
BCGSV5014A	Apply building surveying procedures to residential buildings
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGALAND501A	Identify environmental assets and prioritise environmental issues
LGALAND502A	Identify native title issues relevant to local government context and functions
Prerequisite Unit/s

LGA50604 Diploma of Local Government (Regulatory Services)

Modification History

Not applicable.

Description

The Diploma of Local Government (Regulatory Services) reflects the role of personnel working in Local Government who perform tasks involving a high level of autonomy and requiring the application of significant judgement in planning and determining the selection of resources/roles/techniques for themselves and others. They are required to develop specific practices to ensure the implementation of management systems, plans and policies. They demonstrate the application of a broad range of managerial, coordination and planning skills.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Demonstrating clear open communication and consultation with the community and stakeholders in culturally appropriate ways. Managing stakeholder relationships using a range of communication techniques to assess their needs and expectations. Consultation may involve participation in and facilitation of committees and aims to promote inclusion of all groups Writing to suit audience needs which may include report writing Engaging in a range of high level communications which may include providing timely advice to council and staff Reading and interpreting a range of information relevant to job/role which may include legislation and its impacts on council operations Developing agreements with others in council to ensure consistency in interpretation and application of legislation Presenting information to wide range of audiences and modifying language to suit audience needs
Teamwork	Achievement of effective working relationships which demonstrate an ability to work collaboratively with people from diverse backgrounds and across all sections of the organisation and the community Working in a manner which is inclusive of all perspectives and which respects cultural and other differences Liaising with and deferring to specialists from outside the organisation as appropriate. These may include associations, consultants and other levels of government Providing team leadership, monitoring and supervising the performance of a team
Problem solving	Problem solving and conflict management Identifying staff needs and obtaining required support
Initiative and enterprise	The ability to formulate a range of potential options that may act as a basis for the development of crime prevention initiatives within community groups and geographic areas The ability to develop innovative responses to complex issues The ability to foresee the need for and implement control measures that reduce risk The ability to think and operate strategically including the ability to develop strategies which reflect business objectives and which are in line with council or departmental strategies The ability to undertake business planning for a department or business unit, using strategic thinking and forward planning Identifying and investigating opportunities for growth Modifying existing systems and processes or introducing new processes to ensure ongoing evaluation of systems and processes The ability to engage in critical and analytical thinking at a high level
Planning and organising	Undertaking high level planning activities including developing departmental budgets Undertaking relevant research and analysis using a range of techniques, to support the development of budgets and the development of crime prevention initiatives. The ability to collect, collate, analyse and synthesise relevant statistical data, trends and patterns is required Conducting analysis of crime and public safety issues in order to establish their scope and parameters Establishing measurable key performance indicators and targets with relevant parties, to assist in monitoring and managing departmental performance Time management which involves ensuring planned marketing activities are scheduled within appropriate time frames and that schedules for implementing change are determined and amended as necessary Analysing and evaluating a range of options in terms of their contribution to council objectives Planning, resourcing, managing and evaluating projects. Resource management may include identifying relevant human and financial resources required and engaging in appropriate planning and control processes to achieve required resources
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities where necessary
Learning	Contributing to the learning community at the workplace by ensuring that relevant information on departmental activities and performance are made available for future planning and that appropriate training for staff is provided in a timely manner Engaging in activities which promote own on-going learning requirements which may include maintaining current knowledge of legislation and common law Undertaking formal training when required Accessing appropriate forms of informal training and development including attending relevant seminars, reading appropriate newsletters and participating in committees
Technology	Using technology relevant to the job/role which may include the use of computers and other relevant office technology Adapting to the use of new technology as appropriate

Packaging Rules

10 Units of competency are required for the award of this qualification Choose 10 elective units from the lists below, including: 4 or more units from Group A 4 or more units from Group B (Specialist Regulatory Services) that support community-based crime prevention Up to 2 units, at Diploma level, from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification
Unit Code	Group A Elective Units
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
Unit Code	Group B (Specialist Regulatory Services) Elective Units
LGACPRV501A	Assess crime prevention needs within community groups or geographic areas
LGACPRV502A	Design a crime prevention initiative
LGACPRV503A	Manage and evaluate crime prevention initiatives
LGACPRV504A	Build the capacity of individuals, organisations and communities to support crime prevention
LGACPRV505A	Promote evidence-based approaches to support crime prevention initiatives
LGACPRV506A	Support the mainstreaming of crime prevention principles and practices
Prerequisite Unit/s

LGA60104 Advanced Diploma of Local Government (Operational Works)

Modification History

Not applicable.

Description

The Advanced Diploma of Local Government (Operational Works) reflects the role of personnel working in Local Government who perform tasks that are broad, specialised, complex and technical and include strategic areas and initiating activities. They are responsible for the establishment of the site management systems, plans and policies and are required to demonstrate self-directed application of theoretical and technical knowledge and initiate solutions to technical problems or management requirements.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Consulting with customers, staff and others who may be internal or external to the organisation Responding to queries and requests for information Using clear verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role including plans, maps, instructions, level sheet charts and specifications, regulations, acts, legislation and policies Writing to suit audience needs which may include issuing final acceptance notifications, preparing appraisal pro-formas, documenting suggested design improvements, preparing reports on works/projects Presenting information to others at briefings and via other forms of communication Communicating the need for support Negotiating effectively Establishing and maintaining consultative processes Developing and maintaining effective relations with the community
Teamwork	Working cohesively with others Liaising with relevant personnel Understanding the roles of team members, defining lines of delegation and authority and referring tasks to others where appropriate Ability to work with people from diverse backgrounds Engaging and working with specialist advisors Leading and supervising a team
Problem solving	Resolving work related problems Establishing contingency plans and responding to contingencies Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict Determining breaches in compliance and rectifying causes Quantifying the benefits of options and performing calculations to assist in solving problems
Initiative and enterprise	Identifying the need to refer tasks which fall outside scope of job/role to others Thinking and acting proactively to solve problems and generate improved work practices and productivity Identifying relevant sources of information and using them effectively Adjusting quickly to changing situations Identifying opportunities not obvious to others Contributing to business strategies and planning
Planning and organising	Participating in continuous improvement and planning processes Planning and organising own work tasks and those of a team Planning and organising resources to meet deadlines Time management Monitoring works projects including project costs to ensure work is carried out within financial constraints Establishing works priorities Determining schedules to ensure work is completed on time Undertaking testing of works in progress in accordance with legislation, regulations and policy requirements Coordinating tasks and processes Undertaking relevant research and evaluation to support work objectives
Self management	Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities where necessary
Learning	Attending relevant on and off the job training sessions Taking responsibility for own learning Contributing to learning in the workplace Maintaining up to date knowledge of policies, procedures and legislation which impact council and individual performance Obtaining feedback to identify ways to improve ongoing activities
Technology	Using technology relevant to the job/role which may include updating asset management systems, interpreting three-dimensional designs and reading reports Adapting to the use of new technology as appropriate

Packaging Rules

12 Units of competency are required for the award of this qualification Choose 12 elective units from the list below, including: 4 or more units from Group A 3 units from Group B (Specialist Operational Works) 5 units, at Advanced Diploma level, from elsewhere within this Training Package, or another endorsed Training Package or Accredited Course NOTE: No more than one elective unit may be drawn from an AQF level below the AQF level of this qualification
Unit Code	Group A Elective Units
LGACORE102B	Follow defined OHS policies and procedures
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
LGACORE501B	Provide quality and timely advice to council
LGACORE601B	Develop, implement and review operational plans
LGACORE602B	Promote and facilitate organisational performance
LGACORE603B	Represent council's role and value in the community
LGACOM403B	Conduct public educational presentations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACOM405B	Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section
LGACOM407B	Manage finances within a budget
LGACOM501B	Develop and organise public education programs
LGACOM502B	Devise and conduct community consultations
LGACOM503B	Prepare a budget
LGACOM602B	Coordinate and facilitate a change process
LGACOM603B	Develop, implement and review policies and procedures
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
LGACOMP024A	Develop community relations
LGACOMP025A	Manage a local government project
LGACOMP026A	Provide team leadership
Unit Code	Group B (Specialist Operational Works) Elective Units
LGAWORK601A	Monitor and finalise works projects
LGAWORK602A	Supervise establishment of works projects
LGAWORK603A	Determine and prioritise a council works program
Prerequisite Unit/s

LGA70108 Vocational Graduate Certificate in Local Government Management

Modification History

Not applicable.

Description

The Vocational Graduate Certificate in Local Government Management reflects and supports the role of senior managers in local government who perform wide-ranging tasks and provide leadership for the organisation. The qualification supports the responsibilities of councils' senior managers for the management and leadership of staff, strategic planning, effective management of processes and operations, and the development and engagement of the community. Some units are also designed to be of value to elected members of councils.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	Consulting with and engaging community members, business leaders, customers, staff and others who may be internal or external to the organisation Researching, preparing and presenting high-level reports and plans for diverse audiences Using clear and insightful verbal and non-verbal communication Reading and interpreting a range of information relevant to job/role, including strategic and operational plans, regulations, Acts, legislation and policies Presenting information to others at briefings and through other forms of communication Communicating the need for support Engaging stakeholders and fostering change Negotiating effectively, including contract negotiation Establishing and maintaining consultative processes Developing and maintaining effective relations with the community
Teamwork	Managing teams Leading team efforts towards identified goals Managing formal human resource processes Liaising with relevant personnel Defining and promoting the roles of team members, defining lines of delegation and authority, and referring tasks to others where appropriate Working with people from diverse backgrounds Engaging and working with specialist advisors
Problem solving	Identifying long-term community needs and matching policy responses to address those needs Resolving work-related problems Establishing contingency plans and responding to contingencies Forming and testing assumptions in an effort to resolve problems Implementing conflict resolution strategies Anticipating and responding to potential sources of conflict Determining breaches in compliance and rectifying causes Quantifying the benefits of options and performing calculations to assist in solving problems
Initiative and enterprise	Identifying business opportunities and fostering community initiatives Harnessing the energy and commitment of community members and staff to major projects Thinking and acting proactively to solve problems and generate improved work practices and productivity Identifying relevant sources of information and using them effectively Adjusting quickly to changing situations Identifying opportunities not obvious to others Leading business strategies and planning processes
Planning and organising	Leading planning processes Facilitating and leading community planning processes Managing risks Managing contracts, contractors and projects Planning and organising own work tasks and those of a team Planning and organising resources to meet deadlines Time management Establishing departmental and organisational priorities Determining schedules to ensure work is completed on time Coordinating tasks and processes Undertaking relevant research and evaluation to support work objectives
Self management	Demonstrating capacity to be a self-starter and self-motivated Demonstrating entrepreneurship Monitoring own work and adjusting accordingly to meet agreed standards and expectations Managing own work area Undertaking self-development opportunities where necessary
Learning	Taking responsibility for own learning Contributing to learning in the workplace Maintaining up-to-date knowledge of policies, procedures and legislation which impact on council and individual performance Obtaining feedback to identify ways to improve ongoing activities
Technology	Using technology relevant to the job/role, which may include: conducting online research using applications to manage contracts and projects using in-house applications to manage finances planning and reporting processes Adapting to the use of new technology as appropriate

Packaging Rules

To satisfy the requirements of the Vocational Graduate Certificate in Local Government Management the candidate needs to demonstrate competency in 4 units of competency drawn from the Vocational Graduate Certificate units listed below.
Unit Code	Vocational Graduate Certificate Units
LGAGCM701A	Govern councils
LGAGCM702A	Manage the human resources process in local government
LGAGCM703A	Lead and develop local government staff
LGAGCM704A	Lead the strategic planning process for local government
LGAGCM705A	Manage and improve the organisation's processes
LGAGCM706A	Develop risk management systems
LGAGCM707A	Use financial and economic information for strategic decision making
LGAGCM708A	Develop, lead and build community capacity
LGAGCM709A	Build business opportunities and community initiatives
LGAGCM710A	Manage contracts and contractors
LGAGCM711A	Manage complex projects
LGAGCM712A	Develop and manage an asset management plan
Prerequisite Unit/s

LGASS00001 Building certifiers and assessors skill set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway	The completion of this skill set provides a pathway to Diploma level qualifications in the LGA04 Local Government Training Package.
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Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units	BCGSV5001A	Assess the construction of domestic scale buildings
BCGSV5004A	Apply legislation to urban development and building controls
BCGSV5008A	Apply building control legislation to building surveying
BCGSV5011A	Apply building codes and standards to residential buildings
BCGSV5012A	Assess timber framed designs for one and two storey buildings
BCGSV5014A	Apply building surveying procedures to residential buildings
LGAPLEM405C	Provide assistance in carrying out building inspections
LGAPLEM410A	Provide service and information in preparing a development application
LGAPLEM411A	Conduct initial assessments of minor planning applications
LGAPLEM412A	Support the planning application, notification and appeals process
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Target Group

Target Group	This skill set is designed to address the needs of a range of officers who are responsible within councils for performing building certification and assessment. All units are to be completed.
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Suggested words for Statement of Attainment

Suggested words for Statement of Attainment	This competency from the LGA04 Local Government Training Package meets requirements for performing building certification and assessment. Individual councils may apply different levels and types of regulatory authority to specific job roles associated with this skill set.

LGASS00004 Local government compliance management skill set

Modification History

Not applicable.

Description

Not applicable.

Pathways Information

Pathway	The completion of this skill set provides a pathway to a range of Certificate III, IV and Diploma qualifications in the LGA04 Local Government Training Package where the additional technical skills and specialisations can be addressed.
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Licensing/Regulatory Information

Not applicable.

Skill Set Requirements

Units	BSBCOM502B	Evaluate and review compliance
LGACOMP008A	Apply conflict resolution strategies
LGACOMP009A	Implement effective communication techniques
LGACORE603B	Represent council's role and value in the community
LGAEHRR504C	Implement public environmental health education programs to improve community compliance
LGAGOVA410B	Monitor council procedures to ensure compliance with relevant legislation
BSBCOM502B	Evaluate and review compliance
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Target Group

Target Group	This skill set is designed to address the needs of a range of officers for whom ensuring compliance with local government legislation, regulations and by-laws is central to their role. The skill set is not designed to provide detailed technical and specific knowledge in, for example, building inspection, animal control, parking management or environmental health. The skill set is intended to address the underpinning knowledge and skills in the complex areas of: compliance monitoring and investigation negotiation skills communication skills conflict resolution community education All units are to be completed.
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Suggested words for Statement of Attainment

Suggested words for Statement of Attainment	This competency from the LGA04 Local Government Training Package meets the generic requirements for compliance management in specialised council work areas, such as environmental health and planning. Individual councils may apply different levels and types of regulatory authority to specific job roles associated with this skill set.

LGASS00005 NEW entrants' induction skill set

Modification History

Not applicable.

Pathways Information

Pathway	The completion of this skill set provides a pathway to a range of Certificate III and IV qualifications in the LGA04 Local Government Training Package.

Units

Units	LGACORE102B	Follow defined OHS policies and procedures
LGACORE103B	Provide service to local government customers
LGACORE104B	Work effectively in local government
LGACORE105B	Work with others in local government
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Target Group

Target Group	This skill set is designed to provide ‘top up’ induction training for new entrants to the industry. The intent is to meet the need of councils and new employees for structured and meaningful induction while also fostering and advancing completion of a full national qualification. All units are to be completed.

Suggested words for Statement of Attainment

Suggested words for Statement of Attainment	This competency from the LGA04 Local Government Training Package meets the induction requirements for new entrants to local government positions.

LGACOM401A Administer contracts

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the administration, monitoring and transition of contracts.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish administration procedures	1.1 Administrative processes for contracts are implemented according to council quality improvement 1.2 Contract requirements are confirmed with relevant contract personnel. 1.3 Complaint system is established according to council policy and procedures. 1.4 Consistent and accurate records of contract progress are maintained.
2 Monitor contract time frame and specifications	2.1 Regular inspections of contract services are undertaken to ensure compliance with specifications and program for completion. 2.2 Regular planned progress meetings are held and documented between all contract personnel to ensure problems are identified and resolved early. 2.3 Variations between the specified scope of services and the contract are identified and documented, and relevant personnel are notified without delay. 2.4 Testing of services in progress is carried out as required by the contract and in accordance with legislation, regulations and council policy.
3 Monitor costs	3.1 Contract costs are monitored on a regular basis to ensure that the service is carried out in accordance with financial and contractual requirements. 3.2 Payments for contract services are authorised in accordance with the conditions of contract and delegation of officer. 3.3 Transaction costs are monitored through an established system.
4 Resolve contractual disputes	4.1 Disagreements are investigated to identify cause and validity. 4.2 Terms of resolution are negotiated and agreed. 4.3 Contract provisions for dispute resolution are followed. 4.4 Legal and management advice is sought at an early stage of any dispute to ensure that the contractor has a clear understanding of the council's legal position and that the council is not exposed to undue legal risk. 4.5 Appropriate legal advice is sought at any stage in order to clarify any technical aspects of a dispute.
5 Implement contract transition	5.1 Contract conditions and responsibilities are reviewed with relevant personnel to ensure satisfactory completion of contract. 5.2 Contract completion is authorised in writing to confirm completed services have been undertaken according to contract objectives and specifications. 5.3 Final statement is reconciled. 5.4 Contractor performance and level of service are evaluated against agreed benchmark. 5.5 End-of-service or renewed contracts are coordinated to meet council requirements. 5.6 Quality of contract documentation is assessed.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
negotiation and liaison across a range of internal and external customers contingency management contract interpretation project management conflict resolution client interaction financial and time management.
Required Knowledge
relevant legislation, regulations, codes of practice and policies applicable to the industry and the council, including those relating to environmental/sustainable practice and OHS relevant systems and procedures to aid in the achievement of sustainable practice contract procedures contract law knowledge of the contract service performance standards and analysis complaint procedures costing processes.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Maintenance of files relating to records of meetings, payments, progress reports, file notes and discussions. Effective communication with the contractor. Monitoring of industry changes. Making recommendations covering a range of contracts. Maintenance of WorkCover, OHS and audit processes and up-to-date insurance files. Monitoring relevant laws, by laws and regulations or best practice on environmental performance and sustainability
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides such resources as: a range of council contract documentation and records relevant commercial law texts on contracts relevant council policies and procedures documents.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Administrative processes for contracts may include:	supervision management monitoring overseeing.
Records of contract progress may include:	photographs data progress reports customer surveys minutes of meetings.
Services may include:	product maintenance supply cleaning waste research environmental initiatives civil child care other council services.
Testing may include:	samples routine checks audits observations meetings laboratory
Payments may include:	progressive lump sum.
Conditions of contract may include:	tender documentation maintenance plan compliance with sustainable practice guidelines defects liability.
Contractor performance is evaluated in terms of:	adherence to timelines and estimated costs progress towards objectives adherence to quality standards, environmental and sustainability standards and OHS and EEO practices.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM402A Arrange contracts

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers receiving and evaluating tenders, preparing recommendations and notifying tenderers of the outcome.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Receive tenders	1.1. Tenders are received in accordance with council procedures. 1.2. Record of applications is maintained.
2. Evaluate tenders against agreed criteria	2.1. A comparative statement of tenders highlighting key factors is prepared. 2.2. Bids are compared and assessed. 2.3. The bid or shortlist of bids that meets service requirements is identified. 2.4. Tender presentations are organised and attended to assist in the selection process, where required.
3. Prepare recommendations for council	3.1. Quality accreditation, previous project records, employment practices and occupational health and safety (OHS) records are verified. 3.2. An accurate report with clear recommendations is prepared for council to enable informed decision making to occur.
4. Formalise acceptance of tender	4.1. A letter of acceptance is sent to successful tenderer outlining accurate details and conditions. 4.2. Contract documentation is completed in accordance with standards and council procedures. 4.3. Unsuccessful tenderers are informed of outcome according to council procedures. 4.4. Quality of contract documentation is evaluated in the light of tenders received.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
report writing oral presentation skills and interview techniques applying criteria verifying claims investigating.
Required Knowledge
relevant council policies and procedures quality assurance methods relevant Australian and industry standards statutory and council tender requirements contractual processes statutory council requirements tendering codes of practice evaluation methods. Strategies, policies and procedures on sustainable practice
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	Provide an accurate evaluation report. Identify the financial stability of the tenderer. Identify the quality standards of the tenderer. Ensure confidentiality of the tender process Adhere to sustainable practices Observe relevant environmental procedures
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that enables competency to be assessed and that provides such resources as: relevant council policy and procedure documentation relevant Australian and industry standards a range of tender examples.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Comparative statement may include:	matrix data criteria compliance score.
Council procedures may include:	code of conduct probity guidelines anti-corruption policies equal employment opportunity OHS risk management resource management/sustainable practice environmental awareness storage and disposal of documentation security of tenders.
Formalisation may include:	contract signing procedure preliminary deposits.
Service requirements may include:	life-cycle costing financial stability capacity sustainability employment and industrial relations history quality assurance OHS records.
Presentations may include:	meetings site visits project inspections interviews.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM403B Conduct public educational presentations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers contribution to the development, presentation and evaluation of educational and information sessions for the public. The unit is appropriate for staff members who conduct presentations to the public as part of their council duties. It is particularly suitable for those who do not hold formal training or educational qualifications.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

Hidden text
ELEMENT	PERFORMANCE CRITERIA
1. Contribute to the development of educational and information strategies	1.1. Specific information needs of the public are identified. 1.2. Suggestions for changes to existing educational programs are documented and submitted for discussion with relevant personnel. 1.3. Contributions are made to the production of educational or information material. 1.4. Material to be used or distributed in public presentations is checked for accuracy and completeness.
2. Plan and organise public presentations	2.1. Aims and objectives of presentations are documented and clarified with stakeholders. 2.2. Presentations are planned taking into account characteristics of audience and subject matter to be presented. 2.3. Required equipment and other resources are identified and organised. 2.4. Relevant organisations are contacted to gain information. 2.5. Technical and/or administrative support is accessed to assist in the organisation of the presentation.
3. Conduct public presentation with appropriate media	3.1. Information is presented in a logical sequence. 3.2. Equipment is operated correctly and used effectively. 3.3. Appropriate aids are used to help the audience understand the presentation. 3.4. Language used is appropriate to the characteristics of the audience. 3.5. Questions and concerns raised by audience members are responded to clearly and effectively. 3.6. Difficult situations that may occur during the public presentation are managed professionally and ethically.
4. Evaluate presentations	4.1. Audience understanding and response is assessed. 4.2. Feedback from audience and observers is analysed. 4.3. Recommendations for improvement to the presentations are documented and discussed with relevant personnel.

Required Skills and Knowledge

Hidden text
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communicating information organising interpreting feedback assessing own performance planning keeping records of schedules and costings.
Required Knowledge
adult education principles child education principles strategies for retaining group interest in presentations operating audiovisual and other equipment preparing educational aids, including overhead transparencies presentation techniques subject matter of presentation cultural diversity.

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: conduct public educational presentations apply presentation style appropriate to audience organise and use equipment and training aids effectively use comprehensive evaluation and reporting skills.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to equipment such as: overhead projector and other presentation aids appropriate computer software if simulated case study, access to mock audience.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Audience may include:	schools and TAFE groups local community organisations.
Characteristics of audience may include:	ethnic, cultural and linguistic background age gender.
Equipment and materials for presentations may include:	audiovisual models photographs film.
Required resources may include:	suitable venue stationery for audience to take notes refreshments for the audience and speakers security passes for visitors.
Feedback and evaluation may be conducted through:	happy sheets surveys and questionnaires regarding aspects of the presentation, venue, speakers and content of material supplied interviews and personal follow up with audience members after the presentation comments and feedback from observers self-reflection.
Relevant personnel and stakeholders may include:	community groups or other audience members supervisors public relations or marketing department community development department.
Difficult situations that may occur may include:	complaints from the audience lack of audience attentiveness, including talking, arriving late and leaving during the presentation illness of an audience member equipment failure.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM404B Establish cooperative arrangements with other organisations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	The unit covers identifying, developing, implementing and monitoring cooperative arrangements with other organisations in an effort to improve services provided to the community. The unit is appropriate for staff working in areas of council where community and business development are a major focus.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify opportunities for cooperative arrangements	1.1. Opportunities for cooperative arrangements are identified through consultation with other organisations. 1.2. Opportunities identified are analysed to ensure they will provide an increased level, or at least an equivalent level, of service to the community.
2. Develop and implement cooperative policies and projects with other organisations	2.1. Cooperative policies are agreed upon by all participating organisations and disseminated to all involved staff. 2.2. Project objectives and performance indicators are determined and plans are drawn up to facilitate the smooth implementation and conduct of collaborative projects. 2.3. Implementation methods are organised and agreed actions and work programs are allocated to relevant staff. 2.4. Communications strategies are put in place to enable efficient and coherent implementation and conduct. 2.5. Resources are identified and accessed in the most cost-effective manner. 2.6. Communities are informed of the changes and benefits in service delivery due to the new collaborative arrangements.
3. Monitor and evaluate the effectiveness of the collaborative venture	3.1. Project progress is evaluated with reference to planned time lines and performance criteria at predetermined intervals to assess effectiveness for council and community. 3.2. Project is reviewed and project plan and resource allocations are revised when necessary. 3.3. Information gathered from project evaluation is used to provide input to continuous improvement and planning processes. 3.4. Problems or contingencies that arise are managed and resolved professionally and promptly in conjunction with relevant personnel.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
negotiation with a range of personnel and other agencies research and evaluation, including cost-benefit analysis written and verbal communication with public and council personnel affected by implementation strategic and business planning planning and organisational time management ability to work as part of a team particularly with people from diverse backgrounds problem solving using appropriate software and technology.
Required Knowledge
relevant council policies and procedures sustainable practices council operations council goals, objectives and strategies other organisations potentially interested in cooperative arrangements.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: establish cooperative arrangements with other organisations on behalf of council that create measurable benefits to the organisation, incorporate effective evaluation mechanisms and support corporate direction and strategies communicate cooperative arrangements and their benefit effectively throughout the organisation.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to organisations with whom cooperative arrangements are to be developed or to simulated case studies.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Other organisations may include:	other councils within the region, state or nation regional organisations of councils state or commonwealth agencies private or business enterprises community groups.
Cooperative arrangements may include:	joint funding for projects shared promotional resources joint ventures to build or construct community facilities sponsorship arrangements.
Performance indicators may include:	increases in revenue customer satisfaction reports increases in service usage increased tourism to the region or municipality.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM405B Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers implementing and monitoring general occupational health and safety (OHS) policies, procedures and programs in all functional areas of local government. It is appropriate for staff members at the supervisory or team leader level for whom implementation of OHS is a large requirement of their role.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Provide information to the work group about OHS and the organisation's OHS policies, procedures and programs	1.1. Relevant provisions of OHS legislation and codes of practice are accurately and clearly explained to the work group. 1.2. Information on council's OHS policies, procedures and programs is provided in a readily accessible manner and is accurately and clearly explained to the work group. 1.3. Information about identified hazards and the outcomes of risk assessment and control procedures is regularly provided and is accurately and clearly explained to the work group.
2. Implement and monitor participative arrangements for the management of OHS	2.1. Council's procedures for consultation over OHS issues are implemented and monitored to ensure that all members of the work group have the opportunity to contribute. 2.2. Issues raised through consultation are dealt with and resolved promptly or referred to the appropriate personnel for resolution in accordance with workplace procedures for issue resolution. 2.3. The outcomes of consultation over OHS issues are promptly communicated to the work group.
3. Implement and monitor the organisation's procedures for identifying hazards and assessing risks	3.1. Existing and potential hazards in the work area are identified and reported so that risk assessment and control procedures can be applied.
4. Implement and monitor the organisation's procedures for controlling risks	4.1. Work procedures to control risks are implemented and adherence to them by the work group is monitored in accordance with workplace procedures. 4.2. Existing risk control measures are monitored and results are reported regularly in accordance with workplace procedures. 4.3. Inadequacies in existing risk control measures are identified in accordance with the hierarchy of control and are reported to designated personnel. 4.4. Inadequacies in resource allocation for implementation of risk control measures are identified and reported to designated personnel.
5. Implement the organisation's procedures for dealing with hazardous events	5.1. Workplace procedures for dealing with hazardous events are implemented whenever necessary to ensure that prompt control action is taken. 5.2. Hazardous events are investigated to identify their cause in accordance with investigation procedures. 5.3. Control measures to prevent recurrence and minimise risks of hazardous events are implemented based on the hierarchy of control, or alternatively, are referred to designated personnel for implementation.
6. Implement and monitor the organisation's procedures for providing OHS training	6.1. OHS training needs are identified accurately, specifying the gaps between OHS competencies required and those held by work group members. 6.2. Arrangements are made for meeting identified OHS training needs in both on and off-the-job training programs in consultation with relevant parties.
7. Implement and monitor the organisation's procedures for maintaining OHS records	7.1. OHS records for work area are accurately and legibly completed in accordance with workplace requirements for OHS records and legal requirements for the maintenance of records of occupational injury and disease. 7.2. Aggregate information from the area's OHS records is used to identify hazards and monitor risk control procedures within work area according to organisational procedures and within scope of responsibilities.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communication strategies for a diverse workforce organisational contingency management hazard and risk identification and control processes and techniques.
Required Knowledge
relevant OHS legislation and codes of practice risk control measures hierarchy of control equal employment opportunity principles and practices relevant council management systems and procedures, including sustainability practices communication techniques.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: implement and monitor the organisation's OHS policies and procedures implement relevant provisions of OHS legislation and codes of practice identify and control hazards and risks.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to council workplace or simulated case study that incorporates the following resources: OHS legislation and council policies, procedures and codes of practice staff or simulation for consultation process computer system and software.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant provisions of OHS legislation may include:	general duty of care, including public safety requirements for maintenance and confidentiality of records of occupational injury and disease provision of information and training regulations and codes of practice relating to hazards present in work area health and safety representatives OHS committees issue resolution.
Workplace procedures may include:	inspection and evaluation housekeeping consultation processes (either general or specific to OHS) changes to procedures resource management/sustainable practice training and assessment specific hazard policies and procedures including public safety procedures, OHS information, OHS record keeping and reporting, maintenance of plant and equipment, purchasing of supplies and equipment, and counselling and disciplinary processes.
Hazardous events may include:	accidents emergencies such as fires, chemical spills or bomb scares.
Hierarchy of control refers to:	preferred order of risk control measures.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM406A Investigate alleged breaches of legislation and prepare documentation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the administration of relevant legislation to ensure compliance.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify possible breaches	1.1. Possible breaches are identified through complaint or other means, recorded in accordance with legislative and council requirements and notified to more senior staff.
2. Investigate alleged breaches	2.1. Further information is obtained on possible breaches. 2.2. If inspection is authorised, the alleged offending party is notified and a time scheduled for an inspection that is conducted according to council procedures. 2.3. Available information from the inspection is assessed against relevant legislation to determine if a breach has occurred and relevant details are accurately recorded. 2.4. The complainant is advised of investigation outcomes in accordance with council policies and procedures. 2.5. All parties are informed of their rights according to legislation and within appropriate time frames.
3. Propose appropriate action to achieve compliance	3.1. Consultation with the alleged offending party is undertaken to facilitate resolution. 3.2. Options for action are identified to achieve compliance at the earliest date with the least inconvenience to all parties. 3.3. A practical action to achieve compliance is selected as a result of consultation and relevant authorities are notified, where required.
4. Undertake action to achieve compliance	4.1. Notices are issued to relevant parties that clearly document breaches and recommend appropriate action to achieve compliance. 4.2. A clear report recommending appropriate action is prepared and submitted to council. 4.3. Proceedings are instigated within the required time frame in terms of required legal procedure.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
negotiation, including providing supporting reasons, considering suggestions of others and responding appropriately investigation working to time lines inspection techniques for possible breaches communicating with public while adjusting communication to accommodate language and cultural differences selecting, reading and interpreting relevant legislation writing reports, including introducing the issues, arguments and supporting evidence and recommending actions.
Required Knowledge
council structure and services relevant legislation and controls forms of action types of notices administration.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Complaints are investigated. Alleged offender is consulted. Notices are issued. Reports are compiled.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Resource implications	Access to a workplace or simulated case study that provides the following resources: computers relevant legislation Access to real parties in an action or simulated role-play process.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Breaches may include:	parking offences swimming pools dog nuisances general by-laws litter pollution unauthorised buildings businesses operating outside permitted hours illegal land use fires off-road vehicles illegal landfills.
Relevant authorities may include:	building surveyors planners utilities water authorities council state government authorities.
Council policies and procedures may include:	priority bona fides of a complainant.
Time frames may include:	statute of limitations state or territory specific.
Legislation may include:	federal state or territory local controls.
Information may include:	written and oral records reports instructions directions from supervisor or management formal and informal interviews team meetings reports from other services, agencies, specialists or experts media.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM407B Manage finances within a budget

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers allocating funds, managing cash flows and preparing financial reports. It is appropriate for council staff with authority and responsibility for the management of budgeted funds.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Allocate funds	1.1. Funds are allocated according to agreed priorities and council requirements. 1.2. All relevant people are kept informed of resource decisions, allocations and usage. 1.3. Records of resource allocation and usage are current and complete according to relevant legislation and council or departmental requirements.
2. Manage cash flow	2.1. All documentation on cash flow is up to date and accurate. 2.2. Cash receipts and payments are monitored against budgeted cash flow. 2.3. Relevant employees and departments are consulted to determine the likely pattern of cash flows and to anticipate any unusual receipts or payments. 2.4. Forecasts of future cash flows are made in accordance with available information. 2.5. Cash budgets are presented in the approved format and clearly indicate net cash requirements. 2.6. Significant deviations from the projected cash flow requirements are identified, assessed and appropriate action is taken. 2.7. Cash budgets are developed to ensure effective utilisation of available funds whilst maintaining an adequate level of liquidity.
3. Monitor and control activities against budget	3.1. Systems are implemented to facilitate timely and accurate monitoring of actual income and expenditure against budgetary predictions. 3.2. Actual income and expenditure are checked against budgets at regular designated intervals. 3.3. Deviations from expected budget estimates or expenditure are identified and addressed and/or reported according to council requirements. 3.4. Departments and relevant employees are advised of financial status with regard to budget allocations and expenditure.
4. Prepare reports	4.1. Accurate, clear and concise financial reports are prepared within required time frames according to council or departmental auditing and legislative requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
forecasting contingency management review reporting consultation.
Required Knowledge
relevant legislation and Australian accounting standards auditing requirements relevant council or departmental requirements and guidelines, and including sustainability practices budget processes and procedures relevant accounting procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: identify unexpected changes, such as loss of income or funding, and minimise impact manage finances within budget manage any variations in accordance with council procedures.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: financial management systems and records copies of relevant legislation and accounting standards examples of council guidelines and procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant people may include:	employees affected by the budget management finance department elected members any relevant people or bodies outside council contractors members of the public.
Auditing and legislative requirements may include:	Australian accounting standards local government act regulations.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM408A Represent council at legal proceedings

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers representing council at legal proceedings.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Represent council at legal proceedings	1.1. Court proceedings are attended. 1.2. Court proceeding protocols are adhered to in accordance with the jurisdiction involved. 1.3. Information is factual and presented clearly and accurately. 1.4. Any negotiation held in conference with the opposing parties is in accordance with agreed negotiation parameters.
2. Follow up outcomes of legal proceedings	2.1. A report that clearly indicates the outcomes of the proceedings is prepared for council. 2.2. The outcomes of the legal proceedings are noted, filed and any required action is implemented in accordance with council requirements. 2.3. Documentation of the outcomes of legal proceedings is in accordance with professional obligations in the case.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
report writing verbal communication in a legal setting giving evidence interpreting outcomes of legal hearings maintaining records of proceedings briefing others analytical judgement time management.
Required Knowledge
court protocols council's position on litigation industrial awards and agreements record handling council policies and procedures, including sustainability practices.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Court protocols are adhered to. Council is represented in court. Report on outcomes is prepared for council.
Context of assessment	On the job assessment and/or simulated work/court environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over a range of variables.
Resource implications	Access to: real or mock court proceedings copies of relevant documentation, including awards and agreements, court documents, evidence, policies and procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legal proceedings may include:	breaches of: alleged breach of planning and building controls damages summary offences compulsory acquisition property valuation legal challenge to council decisions legal challenges to council control plans, such as S94 plan industrial court workers compensation court equal employment opportunity commission compulsory conferences conciliation arbitration or formal hearings. parking dog act health acts litter fire prevention regulations
Court proceeding protocols may be:	provided by relevant court.
Solicitor's brief may include:	use by council or solicitor.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM409A Prepare tender documentation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the scoping of contract services, the preparation of tender documentation and the calling for tenders.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify the extent and nature of services to be contracted	1.1. Scope of the services is confirmed and reviewed to ensure parameters meet current requirements. 1.2. Statutory and council requirements are identified to determine available options. 1.3. Detailed parameters are specified to enable a complete brief to be prepared. 1.4. The extent of the contract package is determined.
2. Select appropriate method for tender	2.1. Area to be contracted is examined. 2.2. Contract options are identified and analysed. 2.3. Benefits, costs and opportunities of each option are identified. 2.4. Appropriate contract option is selected.
3. Prepare tender specifications according to council and Australian standards	3.1. Complete and detailed service specifications are prepared consistent with council policy and Australian standards and based on service profile and review. 3.2. Legislative, environmental, sustainability practices, occupational health and safety and risk management requirements are applied. 3.3. Quality assurance methods are applied to the preparation of service specifications. 3.4. Service specifications are prepared in consultation with relevant staff that complement required outcomes. 3.5. Details on methods, standards, materials, products, contractors and performance period are provided by quality service specifications, as applicable.
4. Prepare evaluation criteria	4.1. A tender review panel or team is selected from appropriate personnel. 4.2. Criteria are established based on the specifications, product and service required. 4.3. Criteria are written clearly to enable bids to be compared. 4.4. Criteria are ranked against council procedures.
5. Prepare tender document	5.1. Tender documents are prepared clearly and concisely. 5.2. Tender documents are prepared that enable competitive pricing of products. 5.3. Tender documents are designed to enable valid comparisons between tenders received.
6. Invite tenders	6.1. Invitations are prepared based on the type of tendering method used. 6.2. Source list is prepared according to council procedures. 6.3. Advertisement is prepared and placed according to the tender method.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
report and specification writing qualitative and quantitative research analytical consultation with relevant personnel specification interpretation negotiation with relevant internal and external people observation of protocol and probity policies.
Required Knowledge
relevant council policies, procedures and codes of conduct sustainability practices quality assurance systems relevant Australian and industry standards statutory and council tender requirements contractual processes industrial agreements statutory council requirements tendering codes of practice national competition policy.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Contract authorisation process is undertaken. Appropriate advertisement is placed. Required specifications are produced. Conditions of contract are produced. Industry standard conditions of contract are applied. Confidentiality and probity are observed for both in-house bids and/or external tenders.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council policies and procedures national competition policy information.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Services may include:	works function provision community expectations.
Parameters may include:	budget range council resources level of risk council policies, such as 'buy local'.
Tendering methodology may include:	lump sum unit rate partnership services process.
Tendering method may include:	expression of interest public tender invitation verbal written in-house bid select tender.
Preparation of tender documentation may include:	Preparation of tender documentation may include:
Advertisement may include:	newspaper in-house trade magazines according to council policy.
Legislative requirements may include:	WorkCover risk management occupational health and safety sustainability equal employment opportunity sexual harassment public liability professional indemnity evidence of insurance cover quality assurance.
Tender documents may include:	general conditions special clauses technical conditions standard specifications code of tendering statutory declaration evaluation criteria drawings implementation plan legislative amendments legal endorsement.
Comparative statement may include:	matrix data criteria compliance score.
Formalisation may include:	contract signing procedure preliminary deposits.
Evaluation may include:	previous projects verification of quality accreditation capacity capability risk security service.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM410A Prepare response to tenders

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers responding to tenders by preparing a tender bid or submission.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify requirements of the tender	1.1. Project specifications are identified. 1.2. Scope of the job is defined by review of supplied details. 1.3. All available information is obtained from the tender supplier, including protocols. 1.4. Other successful bid documents are accessed to inform tender bid. 1.5. Appropriate personnel are consulted regarding availability and capacity to perform work. 1.6. Resources required to compete for tender are determined.
2. Prepare relevant information	2.1. Resource requirements are identified. 2.2. Information is collated and prepared in an appropriate format. 2.3. Information is circulated to appropriate personnel for review and modifications are undertaken.
3. Carry out benchmarking of resources with other council or industry sections	3.1. Section resources are reviewed against current core and non-core activities. 3.2. Comparable relevant external bodies are identified. 3.3. Value-added opportunities are identified. 3.4. Resource requirements are compared.
4. Prepare a tender bid	4.1. Estimations are detailed in accordance with established procedures and requirements, balancing time, cost, quality and quantity against the tender specifications. 4.2. Work is defined and appropriately sequenced in accordance with requirements. 4.3. Contingency plans are detailed in accordance with established procedures. 4.4. Bid is prepared according to identified format and council requirements. 4.5. Budget approval is sought. 4.6. Bid is submitted to tenderer.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
logical argument for written reports verbal presentation of bid.
Required Knowledge
national competition policy and its application at state and enterprise level core and non-core activities occupational health and safety strategies, policies and procedures on sustainable practice risk assessment work flow.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Indication of meeting all legislative requirements. Adherence to sustainable practices Resources are available and section has capacity.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated work environment that encompasses the following resources: copy of national competition policy council documentation relating to tender process real or simulated case studies of tender subjects.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Tenders may include:	in-house negotiated open selective.
Estimates may include:	oral written.
Capacity scan may include:	resources time other priorities competition facilities expertise of staff.
Resources may include:	work time personnel equipment.
Information from tender supplier may include:	specifications performance measures due date number of copies required format of information protocols.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM411A Interpret and apply authority to act

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the outcomes required to interpret and apply the specified level of personal authority to implement or support activities in planning or environmental health. Licensing, legislative, regulatory or certification requirements may apply to this unit. Requirements vary in different States and Territories.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. It particularly applies to technical staff assisting professional practitioners in planning or environmental health activities, where the scope of work and delegated level of responsibility are specified by deed of council. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify and confirm the designated level of authority	1.1. Key responsibility areas for the job role are identified. 1.2. Scope of activities under each key responsibility area is confirmed in relation to the activities of other team members. 1.3. Extent of personal authority delegated for each type of activity is confirmed. 1.4. Responsibilities and authority of other team members are confirmed. 1.5. Situations in which personal judgement can be exercised are identified and the extent of authority is confirmed with reference to the scope of responsibility of other team members. 1.6. Situations and activities that fall outside the individual's remit are identified.
2. Assess and accept work responsibilities within remit	2.1. Work activities are assessed to confirm that they fall within the individual's remit. 2.2. Level of authority to be exercised in performing each work activity is identified. 2.3. Work activities are planned and scheduled with appropriate supervisory provisions.
3. Refer complex work activities to professional senior officers	3.1. Work activities that fall outside the individual's remit are referred to senior officers according to council policies and procedures. 3.2. Appropriate advice is sought if contingencies arise requiring a higher level of authority. 3.3. Requirements for referral to a senior officer are explained to relevant stakeholders.
4. Contribute to the team to improve processes and outcomes	4.1. Information is shared with team members to ensure that team goals are achieved. 4.2. Strategies and opportunities for improvement of teamwork and performance are identified, planned and implemented with team members. 4.3. Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting a range of information relevant to job/role, which may include legislation and its impact on council operations communicating and liaising with internal professional practitioners and external consultants demonstrating clear, open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations, which may involve participation in and facilitation of committees achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds and all sections of the organisation problem solving and conflict management analysing and evaluating a range of options in terms of their contribution to council objectives monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology.
Required Knowledge
deed of authority for job role council and department structure and services relevant legislation and controls relevant administration procedures occupational health and safety procedures risk assessment work flow Strategies, policies and procedures on sustainable practice
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: correctly identify and apply extent of authority for different work activities understand responsibilities of other team members arrange appropriate levels of supervision as required refer work activities falling outside remit to senior officers seek advice of higher authority when required identify, plan and implement teamwork and team performance improvement opportunities observe relevant environmental procedures adhere to sustainable practices
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Key responsibility areas may include:	environmental health: registration of premises immunisation complaints environment protection sustainability health promotion tobacco planning: pre-application advice processing permits for minor applications post-application administration.
Extent of personal authority may vary from activity to activity and include:	power of entry applying legislation and standards advising the public on legal requirements and limitations acting without direct supervision using personal judgement obtaining evidence decision-making.
Council policies and procedures may include:	environmental health policies and procedures planning policies and procedures.
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Unit Sector(s)

Unit Sector	Administration
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM501B Develop and organise public education programs

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers providing education and information to the public on issues of public importance. The high public profile of council and the unique role councils can play in educating the public on matters of interest and concern are recognised. The unit is appropriate for those responsible for developing public education programs.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine requirements for provision of information to public	1.1. Need for information is determined from review of common public inquiries, public compliance levels and new trends and issues. 1.2. Information requirements are determined through discussion with clients, general public and relevant interest groups. 1.3. Requirements of relevant legislation and council policy are identified and incorporated into information requirements. 1.4. Specific educational objectives are determined from information needs of public. 1.5. Specific target groups are identified for education.
2. Determine appropriate medium to educate public	2.1. Appropriate medium is determined for public education program. 2.2. Educational medium is cost-effective and maximises access to target groups. 2.3. Education medium allows clear and understandable communication of information to target groups.
3. Provide education to public	3.1. Accurate information is provided in a clear and relevant manner and in accordance with the learning needs of the target group. 3.2. Target group is provided with opportunities to confirm understanding and seek clarification where required. 3.3. Reliable documentation and publications suitable to target group and nature of issues are provided for ongoing reference where required. 3.4. Details on council services are provided to assist in future service provision as required. 3.5. Information on community, government and industry services available to the target group is provided where required.
4. Review and evaluate education program	4.1. Reliable feedback is sourced to enable effective evaluation of the educational program. 4.2. Programs are evaluated to determine success in meeting educational objectives and overall effectiveness of program outcomes.
5. Maintain records of public education programs	5.1. Education program materials are filed and stored according to agreed procedures. 5.2. Evaluation and feedback on programs are available for use in future program development. 5.3. Records of education schedules and costings are up to date and accurate.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communication of information presentation of information research of public needs management of difficult situations problem solving time management organisational.
Required Knowledge
subject matter to be presented adult education principles different educational mediums presentation techniques
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: develop and organise public education programs use a range of information sources when determining information requirements develop and impart accurate information to the public that complies with council and legislative requirements organise and use suitable mediums.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that encompasses: information on council services, policies, statutory obligations and requirements developing mediums such as videotapes, brochures and displays.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Need for information may arise from:	new legislation new council policy current and emerging environmental and sustainability issues/policies new council services health considerations customer needs and requirements compliance requirements.
Information may include:	services available legislation impacts on health, environment or safety.
Appropriate medium may include:	brochures fact sheets displays videotapes public meetings.
Sources of information may include:	council publications council business papers statutory authorities state and federal governments other councils regional organisations of councils.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM502B Devise and conduct community consultations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers devising and conducting community consultations and reporting on results. The vital and unique responsibility councils have to engage and consult with communities in order to respond to the needs of the community in a timely and effective manner is recognised.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Devise consultation strategies	1.1. A range of consultation strategies is identified and assessed for suitability. 1.2. Interested and affected parties are identified. 1.3. Resources required to conduct consultation are assessed. 1.4. Consultation strategies are chosen that enable and encourage relevant groups or individuals to be involved. 1.5. Legislative and council requirements are reviewed to ensure strategies meet all criteria.
2. Conduct consultations	2.1. Information is prepared that is clear, accurate and appropriate to the needs of all parties. 2.2. All people involved in conducting the consultations are briefed on the process of consultation and the parties involved. 2.3. Information is presented to affected parties at an appropriate time and place. 2.4. Access and equity requirements are implemented in the consultations. 2.5. Measures to expedite community consultation are taken to ensure consultation occurs within an identified time frame. 2.6. Consultation is undertaken in an orderly manner to ensure all viewpoints are canvassed.
3. Record, analyse and report on results	3.1. Public consultation responses and processes are formatted to enable informed decision making to proceed. 3.2. Appropriate suggestions for improvement are incorporated into design parameters. 3.3. Summaries of responses and adopted amendments are provided to interested parties to ensure public consultation is recognised. 3.4. Other issues raised during consultation are directed to relevant department or person to respond to community concern. 3.5. An accurate report on community consultation that includes recommendations is prepared to enable informed decision making to occur. 3.6. The overall effectiveness of the consultation process is reviewed and evaluated and action is taken where necessary.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultation, presentation, negotiation and report writing research planning and organising information gathering and analysis.
Required Knowledge
relevant council policies and procedures relevant legislation, including planning and anti-discrimination relevant sections of local government act access and equity issues strategies for consultation codes of conduct and ethics.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to devise and conduct community consultations where: consultation ensures council's image or reputation is maintained or enhanced community consultation produces valid and useful information.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a range of real or simulated consultation processes including: public and community meetings and forums surveys and door knocks appropriate communications equipment and aids such as overhead projectors and computer-based presentations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Access and equity may include:	subject matter manner in which consultations are conducted physical accessibility community profile.
Enabling and encouraging relevant groups to be involved may include:	physical accessibility diverse language needs culture, including Indigenous, youth and non-English speaking background physical environment number of people.
Information may include:	written and oral records anecdotes reports instructions directions from supervisor or management interviews formal and informal team meetings.
Interested and affected parties may include:	community groups other authorities individuals emergency authorities (police, fire and ambulance) private sector business interests special interest groups experts.
Resources may include:	human financial locations.
Consultation strategies may include:	public meetings phone-ins questionnaires informal gatherings door knocks council meetings.
Legislation may include:	local government anti-discrimination planning.
Presentation of information may include:	graphics models computer animations video displays overhead transparencies handouts display plans interpreter service.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM503B Prepare a budget

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the development and finalisation of a budget. The unit is appropriate for council staff responsible for the preparation of budgets in their capacity as supervisors, departmental managers or project managers.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s	Nil

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Collect and collate relevant data	1.1. Data required for budget preparation is identified and accessed. 1.2. Previous budgets and the financial implications of council's current activities and plans are analysed and evaluated. 1.3. Relevant people are consulted and given the opportunity to contribute to the budget planning process. 1.4. Possible changes of circumstance that will impact on the budget are identified. 1.5. Any anomalies in the information received are checked with the appropriate person.
2. Justify proposals for expenditure	2.1. Estimates of costs and benefits are made that are supported by valid and relevant information. 2.2. Assessments of alternative courses of action are considered in making the final recommendations. 2.3. Appropriate members of staff are encouraged to contribute to the recommendations. 2.4. The net benefits likely to be achieved from the expenditure are clearly indicated. 2.5. Possible future variations in levels of activity are taken into account. 2.6. Recommendations are presented clearly, concisely and in an appropriate format. 2.7. Where challenges to the proposal are made, further explanation is given to promote acceptance. 2.8. Estimates are compared with actual costs and benefits and used to improve future calculations.
3. Seek out alternative or additional financial opportunities	3.1. Effective and comprehensive methods for discovering alternative or additional sources of funding or income are employed. 3.2. Sources of funding or income are assessed to ensure they comply with council objectives and policies. 3.3. Management/council approval for funding submission or income-generating activity is obtained where necessary. 3.4. Funding proposals are prepared and submitted.
4. Prepare draft budget for comment	4.1. The draft budget is prepared to accurately reflect the financial requirements of the department, service or council. 4.2. The draft budget is clear and accurate and presented in an appropriate format. 4.3. Income and expenditure estimates are clearly identified and are supported by valid, reliable and relevant information. 4.4. The draft budget is prepared consistent with council objectives and ensures the efficient and effective operation of council in the short, medium and long term. 4.5. The draft budget is completed within required time frame. 4.6. The draft budget is circulated to appropriate people for comment.
5. Prepare final budget	5.1. Comments on draft budget are considered and relevant people are advised of implications. 5.2. Required modifications to draft budget are agreed and incorporated. 5.3. Proposed budget is completed in required format within required time frame. 5.4. Proposed budget is negotiated through appropriate budgetary meeting. 5.5. Relevant people are informed of budget requirements in a timely and accurate manner.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
negotiation with internal and external customers report presentation financial analysis and research interpretation consultation in a culturally diverse workforce.
Required Knowledge
relevant financial and accounting standards council policies and procedures budget processes and procedures relevant computer software
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	This unit requires the preparation of budgets with particular demonstration of: budget development in accordance with established financial and accounting standards and council policies, procedures and time lines effective and efficient operations as a result of the budget preparation.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant financial and accounting standards council policies and procedures financial data relevant computer software.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Budget may include:	departmental budget budget for a particular service or project operational income and expenditure strategic and management plan objectives cash flow management asset replacement asset sales entrepreneurial ventures and available revenue sources.
Relevant people may include:	public, when budget is made available for public comment other council staff.
Data may include:	previous budget employee costs overhead costs council policy.
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Unit Sector(s)

Unit Sector	Common Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s	NIL

LGACOM601A Acquire and dispose of assets

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers planning for and undertaking the acquisition of new assets and disposal of surplus assets.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan to introduce new assets	1.1. Clear need for asset is demonstrated based on strategic or customer requirements. 1.2. Alternative options are identified. 1.3. Level of service in relation to demand, reliability, quality and life span of asset is assessed. 1.4. All costs relating to life cycle of the asset are predicted. 1.5. Planning strategies clearly identify how life cycle costs are to be funded. 1.6. Performance of assets and probability of failure for aggregated and individual assets are predicted. 1.7. Planning decisions are analysed for cost options.
2. Conduct project evaluation	2.1. Costs for new service or service levels are compared with alternative options to enable selection of option that best satisfies need. 2.2. Costs for new services or service levels are assessed as justifiable in terms of benefits.
3. Determine acquisition and supply strategy	3.1. Acquisition and supply strategy is determined to clearly define key asset deliverables.
4. Collect asset information for management system	4.1. Commissioning lists are completed and life cycle condition monitoring and maintenance programs are set up. 4.2. Asset management systems are implemented. 4.3. All documentation recording relevant details on the asset is collected.
5. Plan for disposal of surplus assets	5.1. Current condition and ultimate failure mode of asset are confirmed. 5.2. Availability of asset/components for disposal is assessed in terms of current usage, potential usage and availability of alternative service options. 5.3. Book value and accumulated depreciation of asset are identified to enable profit/loss on disposal to be calculated. 5.4. Barriers to disposal of asset are identified. 5.5. Methods of disposal are identified and assessed against organisational and legislative requirements and costs.
6. Dispose of assets	6.1. Assets are disposed of in line with legislative requirements. 6.2. Disposal of assets is conducted in line with council's renewal and replacement policies.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
planning analysing assessing decision making evaluating completing documentation.
Required Knowledge
financial functions of asset register council policy legislative requirements of acquisition and disposal compensation legislation state or territory environmental planning and assessment acts local government legislation and other relevant legislation strategies, policies and procedures on sustainable practice asset management software.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Demonstration of need for asset and consideration of full range of alternatives. Costing to include all life cycle costs. Collection of asset information and implementation of asset management systems. Adequate planning for disposal of assets. Disposal of assets in line with all requirements, including relevant environmental and sustainability practices.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular: LGAGOVA614B Monitor and maintain quality of asset management system.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated. Assessment is best demonstrated by submission of a documented strategy outlining the steps involved in asset acquisition and disposal.
Resource implications	Access to a workplace or simulated case study on purchase and disposal. In off-the-job situations students must have access to: relevant data on asset costs relevant legislation council policies asset management software.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Assets may include:	all non-current structures or items of plant or equipment that provide service potential or future economic benefit.
Asset acquisition/creation may include:	the provision of, or improvement to, an asset where the outlay can reasonably be expected to provide benefits beyond the year of outlay.
Council infrastructure assets may include:	roads bridges water supply systems parks and gardens drainage systems sewerage systems buildings plant and equipment.
Strategic requirements may include:	political social financial technical.
Barriers to disposal of assets may include:	legal physical environmental social heritage.
Methods of disposal may include:	sale donation exchange cannibalism of products/assets.
Council policies relating to disposal may include:	environmental sustainability heritage.
Alternative options may include:	non-asset solutions such as demand management, augmentation or alteration of existing assets adjusting utilisation levels of existing assets joint ventures leasing changing service levels.
Relevant details to be documented may include:	cost of asset projected life cycle costs.
Life cycle costs may include:	development design purchase and/or construction operation maintenance disposal.
Cost options may include:	adjust level of service change maintenance regime reduce demand or growth in demand to avoid capacity failure.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM602B Coordinate and facilitate a change process

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers planning for and initiating organisational change in conjunction with all operational units. It incorporates the need for the thorough planning of the change process including fully scoping the need for change, consultation with stakeholders and the evaluation of actual outcomes against those that had been planned.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish need for change	1.1. Trends in internal and external environment are reviewed and monitored and the need for change is identified. 1.2. Consultation with the community and staff is undertaken and their needs and expectations are assessed. 1.3. Operations are continuously monitored and evaluated and improvement opportunities are identified and implemented.
2. Plan change	2.1. Options for change are identified and assessed in terms of their impact on organisational performance and any industrial implications. 2.2. A change plan is developed in consultation with employees and/or their representatives. 2.3. Change plan is endorsed by chief executive officer and/or council and disseminated to stakeholders.
3. Facilitate the implementation of change	3.1. Time schedules for implementing change are determined and amended as necessary. 3.2. Employee training and development requirements resulting from change are identified and included in change strategies. 3.3. Existing systems and processes are modified, or new systems and processes are introduced, to implement required change. 3.4. Staff members are informed of progress of change. 3.5. Staff needs are identified and appropriate support is arranged.
4. Evaluate change programs	4.1. Impacts of changes are monitored in accordance with the plan and specific goals. 4.2. Stakeholders are consulted and feedback is sought on effects of change. 4.3. Actual outcomes of change are compared against expected outcomes. 4.4. Modifications to change process are made as appropriate.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
change management skills qualitative and quantitative research skills report writing negotiation and consultation skills facilitation skills.
Required Knowledge
equal employment opportunity and occupational health and safety legislation project management and time management industrial awards and agreements council policies and procedures strategies, policies and procedures on sustainable practice implications of human resources strategic plan and council's corporate directions evaluation methods.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: coordinate and facilitate a change process establish the need for change consult with and gain acceptance by key stakeholders develop a comprehensive change process plan conduct an evaluation of changes undertaken.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that encompasses the following resources: copies of relevant legislation, industrial awards and agreements council policies texts and resources on change management total quality management best practice unions and employees (or simulated role play).

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
External requirements may include:	legislative changes economic changes political environment demographic changes community issues technological changes environmental issues natural and other disasters.
Internal requirements may include:	budgetary restrictions changing work structures management change improvements leading to increased productivity enterprise bargaining.
Impacts of change may include:	working relationships public relations productivity and effectiveness measures working environment quality of products and services industrial relations individual skills, knowledge and career paths morale professional or technical procedures and protocols.
Industrial implications may include:	conditions of service including work conditions associated legislation and industrial agreements, including awards, enterprise bargaining processes, occupational health and safety, equal employment opportunity and industrial democracy union, management and employee consultative process.
Consultation may be conducted by:	feedback consensus majority vote participative committees meetings submissions
Type of change may include:	restructuring or re-engineering total quality management job redesign redundancy and recruitment outplacement support staff retention and development.
Training and development may include:	in-house external accredited on the job formal and informal.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOM603B Develop, implement and review policies and procedures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers establishing the need for, consulting on, developing, implementing and reviewing policies and procedures for council.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish the need for a policy/procedure	1.1. The need for the policy/procedure is assessed for its contribution to effective and efficient practice in the work area. 1.2. Existing policies are reviewed to maintain relevance and effectiveness. 1.3. The objectives for establishing the policy/procedure are identified.
2. Consult on the development of the policy/procedure	2.1. Terms of reference and guidelines are prepared and provided to key stakeholders. 2.2. Employees directly effected by the process are kept fully informed.
3. Facilitate the preparation of a draft policy/procedure	3.1. Draft is prepared in accordance with Council procedures. 3.2. Draft policy/procedure is consistent with organisational objectives and takes account of resource availability and specifies timeframes for implementation. 3.3. All relevant legislation is complied with. 3.4. The draft policy/procedure incorporates outcomes of the consultative process where appropriate. 3.5. The draft policy/procedure is presented to Council/management for endorsement.
4. Ensure implementation of policy/procedure	4.1. New policy/procedure is integrated into existing policies/procedures/ manuals/ information. 4.2. Employees are informed of new policy/procedure and of their responsibilities. 4.3. Education and training is given to employees where necessary to ensure correct implementation of policy/procedure.
5. Review policy/procedure	5.1. Policy/procedure is evaluated against establishment objectives and workplace impact. 5.2. Timeframes for evaluation process are determined. 5.3. Feedback from employees on implementation issues and outcomes is sought and evaluated. 5.4. Identified problems are resolved. 5.5. Where appropriate, modifications to policy/procedure are recommended and undertaken.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communication consultation negotiation presentation report writing evaluation review problem solving contingency management.
Required Knowledge
relevant legislation relevant council policies and procedures understanding of the principles, practices in sustainability management relevant systems and procedures to aid in the achievement of sustainability in the workplace council operations
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: develop, implement and review new policies/procedures and/or changes to existing policies/procedures support corporate direction and strategy.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to workplace or simulated case study that provide the following resources: relevant legislation examples of policies/procedures of Councils real or simulated consultation process real or simulated training of employees.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Policies and procedures may include:	equal employment opportunity occupational health and safety environmental and resource efficiency sustainable practice grievance performance assessment training recruitment.
Employees may be informed :	on a one to one basis by group training by distribution of hard copies of guidelines or via email messages.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOMP007A Participate in policy development

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers participating in research activities and consultation processes that inform policy development. The unit looks specifically at the gathering of information to underpin policy development and the research necessary to analyse policies that impact on the client group and the work of the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Gather information on policy development needs	1.1. Research and consultation with clients and other stakeholders are conducted in accordance with organisational policies and procedures. 1.2. Research and consultation methods are reliable and make efficient use of resources in accordance with organisational requirements. 1.3. Information is organised in a format suitable for analysis, interpretation and dissemination in accordance with organisational requirements. 1.4. Information is assessed for accuracy and relevance in accordance with policy development requirements. 1.5. Information is updated, modified, maintained and stored in accordance with organisational requirements.
2. Contribute to the evaluation of policy	2.1. Objectives of the research into policy development are clearly defined. 2.2. Data used in research is valid and relevant to research purposes. 2.3. Research strategies are appropriate to policy development requirements. 2.4. Methods of data analysis are reliable and suitable to research purposes. 2.5. Assumptions made in analysis are clear, justified and consistent with research objectives. 2.6. Conclusions are supported by evidence and contribute to policy development.
3. Provide feedback on policy development needs	3.1. Research findings are reported and distributed in accordance with organisational requirements. 3.2. Recommendations and issues on changes to policy are presented in an appropriate format. 3.3. Views and opinions of clients and key stakeholders are presented in an appropriate format.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
literacy skills to write complex correspondence and reports proofreading and editing skills report writing skills problem-solving skills technology skills research skills ability to relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities.
Required Knowledge
local government processes organisational policies, procedures and processes environmental and resource hazards/risks and inefficiencies basic understanding of sustainability organisation's business and structure organisation's record keeping practices, filing systems and security procedures methods to identify new sources of information and use them efficiently and effectively procedures to analyse information to identify patterns and trends qualitative and quantitative processes information management systems and methods principles of report writing and data presentation research processes and strategies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: participate in research and consultation processes that will inform policy development analyse and interpret data to support the policy development process employ either verbal or written means to provide information and feedback involve all stakeholders in an informed debate to provide recommendations for policy options.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Research and consultation methods may include:	consulting with stakeholders developments in other public sector or private sector organisations evaluation of similar policies benchmarking pilots or trials of policy quantitative or qualitative data survey instruments.
Organisational requirements may include:	quality assurance and/or procedures manuals security and confidentiality requirements legal and organisational policies, guidelines and requirements management and accountability channels code of conduct and code of ethics procedures for updating records occupational health and safety policies and procedures environmental and resource efficiency sustainable practice information protocols policy development systems business and performance plans anti-discrimination policy ethical standards defined resource parameters.
Objectives of the research may include:	hypothesis testing situational diagnosis identification of trends process mapping comparative analysis.
Research strategies may include:	interviewing colleagues and clients focus groups data analysis product sampling documentation reviews.
Methods of data analysis may include:	feedback on results review of previous research peer review data sampling statistical analysis.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOMP008A Apply conflict resolution strategies

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers dealing effectively with conflict, both in the workplace and outside the organisation. The unit outlines the knowledge and skills required to assess potential conflict situations and deal appropriately with the situation to achieve a resolution. The unit is suitable for all people working within the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Assess potential conflict situations	1.1. Signs, stages and possible causes of conflict are identified and anticipated. 1.2. Appropriate responses are evaluated against organisational procedures and legal requirements. 1.3. Additional information is identified and sought as required to assist in the assessment of the conflict situation.
2. Implement conflict resolution strategies	2.1. Factors and issues relevant to the conflict are clarified. 2.2. Strategies for dealing with conflict situations are developed in accordance with organisational procedures. 2.3. Assistance is sought as required and is appropriate to the person's skill and responsibility. 2.4. Options for resolution of the conflict are identified which allow for constructive responses to be negotiated. 2.5. Negotiation techniques are used to maintain positive interaction and to divert and minimise aggressive behaviour. 2.6. Effective communication techniques are used to ensure understanding of information received or relayed. 2.7. Social and cultural differences are taken into account in the negotiation style and approach taken. 2.8. Mutual agreement to the situation and its resolution is confirmed and follow up action is agreed upon by all parties. 2.9. Systems, records and reporting procedures are maintained according to organisational procedures.
3. Evaluate response and outcome	3.1. Effectiveness of response is evaluated and reviewed according to information available and organisational practices. 3.2. Accurate and constructive observations of incidents are provided in reviewing and debriefing the situation. 3.3. Records and reports are provided and maintained according to organisational requirements. 3.4. Effects of stress are recognised and addressed through stress management techniques and debriefing.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
problem-solving strategies to know how to deal with unexpected questions or attitudes interpersonal skills to develop rapport with other parties in the conflict capacity to evaluate own response to situations of conflict and manage own emotions communication skills to effectively come to an agreed outcome negotiation skills to negotiate difficult situations and resolve problems as they arise flexibility to adjust quickly to differing situations empathy to develop rapport and understanding with and for the other party dealing with difficult people and situations.
Required Knowledge
legislative and/or other legal provisions conflict resolution strategies organisational policies and procedures relating to managing conflict through negotiation recording and reporting procedures principles of cooperative team work different social and cultural practices.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: interpret accurately and comply with legal and procedural requirements identify typical symptoms and causes of conflict in the workplace and ways of resolving conflict situations select conflict resolution strategies that are most effective for the objective use negotiation techniques to defuse and resolve conflict use communication techniques to give clear and accurate information in a form that is preferred and understood by the receiver.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of formal and informal situations, involving different types of problems and clients.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Causes of conflict may include:	refusal to follow directions and guidance dissatisfaction of client with council service or information disagreement between members of the public disagreement between members of the organisation ejection of persons persons suffering from emotional distress bystander behaviour.
Legal requirements may include:	relevant state and commonwealth legislation decisions of relevant tribunals roles and responsibilities terms and conditions of employment.
Negotiation techniques may include:	strategic questioning and listening to gather information and direct the focus of the people involved positive, confident and cooperative language control of tone of voice and body language using language and concepts appropriate to the people involved using clear presentations of options and consequences demonstrating flexibility and willingness to compromise summarising positions and agreements made to confirm understanding between the negotiating parties.
Communication techniques may include:	verbal and non-verbal language two-way interaction constructive feedback active listening reflection and summarising.
Social and cultural differences may include:	verbal and non-verbal language beliefs and values religious or spiritual observances relationships and family structures social conventions codes of conduct.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOMP009A Implement effective communication techniques

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers communicating to ensure the effective operation of the workplace. The unit specifically looks at facilitating discussions, producing written materials and making presentations. It is suitable for all people working within the organization and is applicable across a range of contexts.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Facilitate individual or group discussions	1.1. Mechanisms that enhance discussions are identified and implemented. 1.2. The specific communication needs of individuals are identified and addressed. 1.3. Strategies that encourage participation are used routinely. 1.4. Objectives and agendas for individual or group discussions are routinely set and followed. 1.5. Relevant information is provided to individuals and groups as appropriate to facilitate outcomes. 1.6. Evaluation of communication strategies is undertaken to promote ongoing participation of all parties.
2. Produce quality written information	2.1. Relevant council procedures and formats are identified. 2.2. Writing is succinct and clear and is presented in a logical and sequential way that matches the audience and the purpose of the document. 2.3. Written information is checked to ensure that it meets required standards of style, format and detail. 2.4. Assistance and/or feedback is sought to aid communication skill development.
3. Make presentations	3.1. The purpose, audience and medium to be used for the presentation are identified. 3.2. Materials required for the presentation are collected or created and organised in a logical structure suitable to the level of knowledge and understanding of the audience. 3.3. The presentation is delivered in a clear, logical and interesting way. 3.4. The presentation is monitored for audience responsiveness and adjusted to ensure ongoing rapport and audience engagement. 3.5. The audience is encouraged to participate where appropriate. 3.6. The presentation is reviewed to gauge its effectiveness and to inform subsequent presentations.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
literacy skills to write routine and complex workplace information communication skills and techniques problem-solving skills technology skills research skills presentation techniques and skills.
Required Knowledge
knowledge of different communication styles and techniques interpersonal communication group processes organisational policies, plans and procedures knowledge of communication methods principles of effective listening and questioning non-verbal communication writing techniques for routine and complex documents presentation techniques.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: facilitate individual and group discussions and achieve specified outcomes prepare a range of written information that is clear, concise and correct and appropriate to the audience and purpose of the document make effective presentations for many different purposes using a range of media.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Discussions may include:	seeking and conveying information consulting and advising structured interviewing leading discussions and briefings negotiating chairing and participating in meetings conflict resolution coaching advocacy on-the-job training.
Individuals and groups may include:	clients and stakeholders community groups and organisations representatives of client groups or organisations members of the public managers and staff in own department and other departments private organizations and consultants other public sector organizations colleagues in different locations.
Relevant council procedures may include:	quality assurance and/or procedures manuals goals, objectives, plans, systems and processes business and performance plans legal and/or organizational policies, guidelines and requirements ethical standards occupational health and safety policies and procedures resource management/sustainable practice quality and continuous improvement processes and standards.
Written information may include:	routine as well as complex reports minutes of meetings proposals project plans spreadsheets general internal and external correspondence standard form letters and memos electronic mail facsimiles speeches journal articles marketing materials instructions, procedures and policies.
Standards may include:	standards set by work group council policies.
Materials may include:	slides PowerPoint overheads tapes brochures, pamphlets, newsletters, bulletins and letters promotional material manufacturers' handbooks and manuals technical data computer data.
Audience may include:	colleagues business clients community groups general public.
Delivery may include:	pace of speech voice characteristics such as volume, tone and inflection accent eye contact.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOMP024A Develop community relations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing relationships with the community and liaising effectively with individuals and the community. The unit covers areas such as community networking, developing strategies, promoting the council and organization to the community and developing ongoing relationships. The unit is appropriate to employees in all areas of the organisation who need to develop and maintain community relationships.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop and maintain community networks	1.1. Appropriate network strategies are used to establish and maintain community relationships that promote organisational objectives. 1.2. Network opportunities are identified and pursued to maximise a range of community contacts. 1.3. Information regarding new networks is communicated to inform individuals and colleagues of potential benefits to the organisation. 1.4. Professional networks and associations are participated in to obtain and maintain personal knowledge and skills.
2. Establish community relationship strategies	2.1. Relevant community groups and individuals are identified. 2.2. Community group/individual profile is assessed to determine strategy. 2.3. A range of community relationship strategies are identified and analysed to determine appropriate strategies that meet organisational requirements. 2.4. Community relationship strategies are developed to foster trust and confidence of individuals and the community and to promote benefits consistent with organisational requirements.
3. Maintain and improve ongoing community relationships	3.1. Strategies are developed to establish processes for obtaining ongoing feedback from community groups or individuals. 3.2. Management systems are assessed to ensure that they support community relationships. 3.3. Feedback obtained is used to develop and implement strategies to maintain and improve relationships with clients. 3.4. Difficult situations are identified and solutions are negotiated using collaborative problem-solving techniques.
4. Promote the organisation to the community	4.1. Strategies are developed to represent and promote the organisation's interests and requirements. 4.2. Appropriate presentation skills are used to communicate the goals and objectives of the organisation. 4.3. Issues, policies and practices of the organisation are effectively communicated to a range of individuals and community groups. 4.4. Feedback is obtained to identify and develop ways to improve promotional activities within available opportunities.
5. Promote the community relationship	5.1. Strategies are developed that promote relationships between council and the community. 5.2. Issues, policies and practices of the community, group or individual are effectively communicated to a range of individuals and the wider community. 5.3. Feedback is obtained to identify opportunities and develop ways to improve ongoing activities.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
literacy proofreading and editing communication evaluation problem solving negotiation leadership networking time management planning and managing own work priorities organisational proactive thinking and initiative using and maintaining appropriate technology and software relating to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities.
Required Knowledge
knowledge of the organisation's policies, plans and procedures principles of effective communication in relation to listening, questioning and non-verbal communication techniques for building relationships of trust including with people from different cultures understanding techniques for facilitating mutually acceptable outcomes methods and techniques to prepare and present information to promote the organisation knowledge of related organisations, agencies and networks understanding the principles and operation of networks.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: identify opportunities for networking and participate in networks to develop relationships with individuals and the community establish and create strategies to foster and improve community relationships provide information in a variety of written and oral formats to a range of community forums.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role, in particular: LGADMIN417A Conduct community consultations.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Network strategies may include:	regular meetings distribution of materials individual marketing maintaining regular contacts association and interest group memberships workshops and seminars.
Professional networks and associations may include:	work teams other organisations committees internal and external stakeholders government agencies professional or occupational associations community groups project-specific ad hoc consultative or reference groups advisory committees local inter-agency groups specific interest or support groups.
Feedback on ways to improve promotional activities may include:	accuracy and sufficiency of information benefits to the organisation benefits to the community use of media liaison with networks appropriateness of audience participation of individuals and groups.
Relationship strategies may include:	informal and formal regular meetings forums feedback sessions online media events, including cultural events sponsorship.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOMP025A Manage a local government project

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers managing a project and includes project planning, resourcing, implementation and evaluation. The unit is suitable for those working in local government who undertake projects and other local government initiatives within the community and the wider business context.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop project plan	1.1. Project objectives, including consultation strategies with community, are clearly defined in the project plan in accordance with organisational policies and relevant legislation. 1.2. Project plan is developed, incorporating outcomes of stakeholder consultation. 1.3. Potential and actual risks and options to manage risks are investigated and clearly recorded in the project plan. 1.4. Contingencies are considered and planned for.
2. Determine resource requirements	2.1. Human resources, equipment and material requirements for individual tasks are determined. 2.2. Potential sources of resource and equipment supply are evaluated against project objectives. 2.3. Management endorsements regarding resources and equipment are obtained where necessary. 2.4. Where required, ongoing development and training for project team members and self, are identified, planned for and implemented to achieve project objectives. 2.5. Resource and equipment access strategies and management plans are developed and agreed according to organisation's guidelines.
3. Manage implementation	3.1. Mechanisms are implemented to measure, record and report progress of activities in relation to the agreed schedule and plans. 3.2. Contingencies are managed to ensure project meets specifications. 3.3. Quality assurance processes are implemented based on the project plan. 3.4. Progress is reviewed throughout the project life cycle, with any agreed changes implemented to ensure consistency with project scope, objectives and constraints . 3.5. Financial management guidelines and processes are implemented to monitor actual expenditure and to control costs. 3.6. Individual performance, including self-evaluation, is measured against criteria and actions are initiated to overcome shortcomings in performance. 3.7. Agreed communication processes with stakeholders are implemented and maintained to ensure effective communication throughout the project life cycle. 3.8. Stakeholder relationships are maintained to ensure clarity of understanding of objectives and to identify any potential conflict throughout the project life cycle. 3.9. Finalisation plans, guidelines and activities are implemented to ensure final outcomes meet original project objectives.
4. Evaluate the project	4.1. Evaluation reports are prepared that clearly analyse performance and outcomes against objectives. 4.2. Stakeholders are canvassed to determine their level of satisfaction. 4.3. Evaluation information collected is used for ongoing development and implementation and to improve relevant policy and practice.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
project planning and management people management working as part of a team adapting to new situations and contingencies proactive thinking and initiative financial and resource management research and evaluation business negotiation verbal and written communication planning and scheduling of monitoring activities computer skills time management project evaluation quality assurance practices analytical cost estimation presentation evaluation techniques.
Required Knowledge
project management principles range of methodologies, techniques and tools available to project managers business and strategic planning quality management principles organisational and legislative requirements resource management/efficiencies organisational policies and guidelines strategies, policies and procedures on sustainable practice planning and control processes project review procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: analyse a need and develop a concept plan that clarifies the aim, purpose, product and outcome of the project develop qualitative and quantitative measurements for a project, giving consideration to cost, contingencies and resource requirements and availability match project parameters with resources to ensure the project proceeds in an organised and timely manner, keeping all stakeholders informed of progress and outcomes prepare evaluation reports that clearly analyse and document the level of performance achieved and problems encountered in meeting the stakeholder needs and service standards provide recommendations to assist in continuous improvement.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of Performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment, this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of formal and informal situations involving different types of projects.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Projects may:	include events and campaigns of social, cultural, economic and political significance relate to employment creation, health, housing and legal advocacy initiatives address the interests of either individual clients, groups or communities include capital works.
Key stakeholders may include:	industry government departments, agencies and other councils general public relevant interest groups functional areas management community groups.
Project plans may include:	financial management risk management project implementation human resources management intellectual property milestones performance indicators evaluation criteria.
Project objectives may be determined by:	the requirements of the stakeholders the requirements of the particular program, such as social justice or community development end users management.
Cost control processes may include:	approval processes financial authorisations and delegations invoice guidelines communication and reporting.
Options to manage risks may include:	acceptance avoidance minimisation.
Financial management guidelines and processes may include:	approval processes financial authorisations and delegations invoice guidelines communication and reporting.
Communication processes may include:	written or verbal progress reports meetings focus groups emails.
Finalisation plans, guidelines and activities may include:	promotion and dissemination of results community sign off intellectual property management final audit and reconciliation settling of financial liabilities.
Evaluation reports may include review against:	aims and purpose budget quality of outcome risk management meeting of deadlines legal and regulatory requirements.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACOMP026A Provide team leadership

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers providing leadership to a team within the organisation. The unit includes planning work for the team, monitoring team performance, facilitating change and providing reports. The unit is suitable for team leaders across the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan and allocate team roles and responsibilities	1.1. Goals and strategies for team are discussed and agreed upon in accordance with the organisation's goals, plans and objectives and relevant legislation. 1.2. Standards of performance required by team and individuals are established based on organisational needs. 1.3. Work requirements and performance expectations are identified and clearly presented to team members. 1.4. Duties, rosters and/or responsibilities are allocated in accordance with organisational requirements. 1.5. Conflict is resolved by negotiation.
2. Monitor and maintain team performance	2.1. Work outputs are monitored against agreed work requirements and performance expectations. 2.2. Alternative strategies to achieve team tasks are identified. 2.3. Team members are provided with feedback, positive support and advice on strategies to overcome any deficiencies. 2.4. Difficult situations are handled effectively using collaborative problem-solving techniques. 2.5. Team members are provided with feedback and positive support when agreed standard of performance is achieved. 2.6. Performance issues that cannot be rectified or addressed within the team are referred to appropriate personnel in accordance with organisational policies and procedures. 2.7. Own fulfilment of team leader responsibilities is regularly evaluated and self-development opportunities are undertaken where necessary.
3. Facilitate change	3.1. Organisational change policies are communicated effectively to team members. 3.2. Team members' queries and concerns are recognised and discussed in a positive and non-threatening manner. 3.3. Any legal requirements and ramifications of team operations are communicated to team members. 3.4. Ideas to improve work practices are discussed and clarified with team members. 3.5. Implementation of new work practices is developed in consultation with team members.
4. Provide feedback to management	4.1. Reports on team performance are provided in accordance with organisational requirements. 4.2. The team's concerns and issues are represented to management. 4.3. Unresolved team concerns are presented to and discussed with employer/management in a timely and objective manner and in accordance with organisational policies and procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultation communication negotiation report writing facilitating the participation of team members, team development and improvement problem solving and conflict resolution decision making working effectively with team members who have diverse work styles, aspirations, cultures and perspectives relating to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities using relevant software and technology skills.
Required Knowledge
relevant council policies and procedures relevant legislation access and equity issues code of conduct and ethics organization of teams team goal setting devolving responsibility and accountability to teams team dynamics conflict resolution leadership styles providing feedback to others and receiving feedback motivating others strategy development.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: plan team roles and responsibilities and allocate then in accordance with organisational and work requirement needs and resource parameters monitor and maintain team performance using positive and supportive communication and resolving issues that arise in a manner satisfactory to all parties communicate change to the team and support change processes report clearly to management in regard to the team performance and represent the concerns of the team to management in a supportive manner.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legislation relevant to the workplace may include:	award and enterprise agreements and relevant industrial instruments relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety, environmental issues, equal employment opportunity and industrial relations.
Organisation's goals, plans and objectives may include:	council strategic plan and vision statement policies and procedures in relation to dispute resolution and grievance procedures business and performance plans quality and continuous improvement processes and standards consultation and communication processes those relevant to team leader's work activities.
Work requirements may include:	organisational internal requirements community requirements commercial or external requirements, including those of other government agencies work brief and/or assignment instructions.
Change may include:	implementation of new work practices and/or services organisational restructures introduction of new technology change in work location new client base staffing changes job role changes work priorities.
Self-development opportunities may include:	undertaking ongoing learning and leadership skills training undertaking relevant on or off-the-job training and development mentoring networking.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACORE101B Access learning and career development opportunities

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers taking responsibility for own workplace learning and skills development in order to influence career or job progression. The unit requires recognition that career progression is the shared responsibility of both the individual and the organisation. This unit is appropriate for entry-level staff, trainees and those who have returned to the workplace after some time. Individuals needing to clarify their career goals at any stage in their career may also benefit from this unit.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Conduct self assessment of current competencies	1.1. Current competencies are assessed against a checklist of competencies required in current job or role, as noted in relevant documents. 1.2. Results of self-assessment are discussed with supervisor and other relevant personnel. 1.3. Competency development needs are identified and discussed with relevant personnel.
2. Identify possible job/career pathways	2.1. Current and future job/career goals are identified in consultation with relevant personnel. 2.2. Information gathered in self-assessment of current competencies is considered when identifying job/career goals. 2.3. Immediate and future goals are set in consultation with relevant personnel. 2.4. Realistic time lines for achieving job/career goals are established and documented.
3. Plan appropriate strategies for achieving job/career goals	3.1. Opportunities to experience other jobs or roles in council are identified and planned for where possible. 3.2. Additional competencies required to achieve job/career goals are identified and strategies are planned. 3.3. Additional required training and development are identified, documented and agreed to by relevant personnel. 3.4. A structured training plan is devised and agreed to in consultation with relevant personnel.
4. Actively seek and participate in on-the-job training	4.1. Appropriate information is obtained and examined before undertaking new tasks. 4.2. Support is promptly sought when work-related difficulties arise. 4.3. Learning opportunities are identified and planned for to enhance on-the-job training. 4.4. Feedback is actively and regularly sought on performance and progress. 4.5. Opportunities to experience other jobs or roles in council or within current department are identified and accepted where possible. 4.6. Willingness to accept and complete new tasks is demonstrated.
5. Maintain record of learning and competency development	5.1. Information regarding learning and competency development is recorded in accordance with council and workplace requirements. 5.2. On-the-job demonstration of competencies is recorded in order to build a portfolio of current competencies.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
self-directed learning reading literacy questioning and listening self-assessment record keeping identification of own skills.
Required Knowledge
different learning strategies including identifying relevant key points from spoken and written material, organising information, using feedback in learning and analysing expert performance personal learning style concept of lifelong learning council's organisational structure and relationship of roles within that structure reading strategies including locating specific information council policies and procedures regarding training and learning council services, facilities and activities.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: identify job/career goals in consultation with relevant personnel maintain record of learning and competency development document job/career development plans incorporating required on or off-the-job training goals.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over a period of time across a range of variables.
Resource implications	Access to the workplace and resources including: human resources relevant job-related documents technical equipment stationery library resources relevant council personnel.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Learning opportunities may include:	training courses on-the-job training private study seminars and conferences.
Relevant personnel may include:	supervisor manager training officer human resources personnel.
Relevant documents may include:	job description documents competency standards training plans course descriptions and learning outcomes relevant award clauses.
Opportunities to experience other jobs or roles in council may include:	secondments job rotations job sharing relieving in higher duties promotions.
On-the-job training may include:	observation of more experienced colleagues questioning and discussion with colleagues and supervisors learning from written materials and council documentation handling new tasks with some supervision.
Feedback may include:	spoken or written feedback from other learners, colleagues, supervisors, trainers and managers.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACORE102B Follow defined OHS policies and procedures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers general occupational health and safety (OHS) requirements in all local government functional areas. It covers the basic OHS responsibilities all staff members are expected to be able to uphold and maintain and is therefore appropriate for all council staff.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify workplace procedures for occupational health and safety	1.1. Familiarity with OHS policies and procedures is developed and maintained on an ongoing basis in accordance with departmental practices. 1.2. OHS manuals and instructions are identified and accessed accordingly. 1.3. Work area is managed by the individual and maintained in accordance with OHS standards for the workplace.
2. Follow workplace procedures for hazard identification and risk control	2.1. Hazards in the work area are recognised and reported to designated personnel according to workplace procedures. 2.2. Workplace procedures and work instructions for controlling risks are followed accurately. 2.3. Workplace procedures for dealing with accidents, fire and emergencies are followed whenever necessary within the scope of responsibilities and competencies.
3. Contribute to management of OHS in the workplace	3.1. OHS issues are raised with designated personnel in accordance with workplace procedures and relevant OHS legislation. 3.2. Contributions to OHS in the workplace are made within organisational procedures and scope of responsibilities. 3.3. A proactive approach to OHS in the workplace is demonstrated.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
identifying risks and hazards verbal communication skills filling in accident and incident forms participating in group meetings and sharing information with others interpreting OHS signs and symbols deciding appropriate action in emergencies by utilising basic problem-solving techniques using two-way radio if relevant to workplace requirements.
Required Knowledge
council procedures relating to hazards, fires, emergencies, accidents and risk control meaning of OHS signs and symbols relevant to area of work.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: follow defined OHS policies and procedures in the workplace recognise and report hazards and potential hazards in the workplace identify and follow all relevant workplace procedures, including OHS and emergency procedures contribute actively to management of OHS in the workplace.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a real or simulated workplace environment where: hazards are replicated for the purpose of identification workplace OHS procedures documentation is provided.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant workplace procedures may include:	hazard procedures emergency procedures accident and incident procedures procedures for use of personal protective equipment reporting procedures for accidents, incidents, hazards and emergencies risk control.
Hazards may include:	damaged or broken furniture and fittings spillages damaged or worn equipment items blocking exits cords or ropes across walkways items of equipment in areas of pedestrian traffic slippery surfaces breakages heavy lifting.
Emergencies may include:	chemical spills fires bomb scares armed robberies.
Contributions to OHS in the workplace may include:	OHS committees team or work group meetings where OHS information is discussed and shared with colleagues attendance at OHS seminars where continuous learning and development in OHS matters is developed participating in continuous improvement processes.
Work area may include:	desk office, including closed door or open plan style indoor or outdoor location immediate workstation space, including computer equipment and filing and storage areas. reception area.
A proactive approach to OHS in the workplace may be demonstrated by:	identifying opportunities to avoid hazards that are not obvious to others initiating changes to procedures and processes to avoid or reduce the risk of hazards in the workplace.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACORE103B Provide service to local government customers

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit outlines the competencies required when providing customer service in a local government environment, including identification of customer needs and the use of effective communication skills. It requires an ability to understand and work with a diverse range of customer groups and is appropriate for all areas of council.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify customer needs and expectations	1.1. Customer needs and expectations are clarified and agreed upon with customers. 1.2. Effective communication is used that is appropriate to the relationship with the customer and the purpose of the interaction. 1.3. Bilingual or other assistance is accessed as required. 1.4. Opportunities to enhance quality of service are identified and appropriate action is taken.
2. Respond to customer needs and expectations	2.1. Council's position and the extent of assistance that can be provided, including arrangements and costs, are identified and clarified with the customer. 2.2. Requests for information are actioned or the customer is referred to appropriate information source for further assistance. 2.3. Referrals made to other people or departments are conducted in such a way as to minimise inconvenience to the customer. 2.4. Any necessary documentation is obtained, completed and processed according to council procedures. 2.5. Council's policies and procedures relating to privacy and confidentiality are adhered to.
3. Communicate effectively with the public	3.1. Communication with the public is conducted in a courteous manner appropriate to the age, culture and linguistic background of the individual or group and in accordance with council policy. 3.2. Relevant council policies, procedures, works and restrictions are clarified to the public in a comprehensive and courteous manner. 3.3. Information provided to the public is accurate and timely. 3.4. A positive image of council is presented and maintained in all dealings with the public. 3.5. Opportunities for customer feedback are provided.
4. Manage difficult customer situations	4.1. Council procedures are followed when dealing with difficult customer situations. 4.2. In the event of a complaint, corrective action is taken where possible or a resolution process is mutually agreed upon. 4.3. Customer feedback is reviewed in consultation with work group and changes or improvements are considered. 4.4. A calm and conciliatory approach to difficult customer situations is demonstrated with a focus on constructive problem solving.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
conflict resolution listening, questioning and other relevant communication skills working effectively with different ages, genders and races negotiation, including providing supporting reasons and considering suggestions of others locating information reading selectively and summarising information working individually and as part of a team problem solving decision making time management planning and managing own work priorities self-assessment of service level provided using software and technology appropriate to position.
Required Knowledge
council policies and procedures relevant to customer service and information council's anti-discrimination guidelines local area community profile local community cultures functions of local government major regulatory functions of council council services, facilities and activities council organisation and structure.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: locate, interpret and provide relevant information to customer requests seek assistance when necessary in an effort to provide service to customers complete appropriate workplace records when responding to customer requests deal appropriately with difficult customer situations communicate consistently and effectively with members of the public work in accordance with council policies and procedures.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated role-play process involving a range of customer enquiries and complaints relating to council issues.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Customers may include:	colleagues council executives elected members community/citizens residents and rate payers contractors other agencies and government departments developers.
Communication with customers may include:	spoken: face to face and telephone written: electronic, forms and letters non-verbal: gestures and body language displays of information: photographs.
Effective communication may include:	clear, sequenced explanations and instructions paraphrasing and negotiating meaning checking back on details and summarising speaking clearly and directly using another language where necessary or seeking the services of an interpreter.
Effective communication may include:	listening and understanding others empathising being assertive behaving professionally writing to suit audience needs.
Other organisations may include:	government departments community services community groups.
Requests for information may include:	written: involving reading, selecting and extracting relevant information spoken: involving questioning appropriate personnel and relaying information to the customer.
Completion of necessary documentation may include:	independent or assisted form filling recording events in the sequence they happened.
Council procedures may include:	as documented in procedures manuals standardised operations.
Procedures for dealing with difficult customers may include:	seeking assistance referring to other personnel.
Opportunities for customer feedback may include:	customer satisfaction forms suggestion box customer surveys complaints department dispute-resolution processes.
Review of feedback includes:	review of complaint database discussion in work group.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACORE104B Work effectively in local government

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers working effectively in a local government context, including accepting responsibility for own work. It requires an understanding of and support for local government priorities. The unit is appropriate for all council staff particularly those entering local government for the first time.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Apply knowledge and understanding of council responsibilities and structure to work	1.1. Work reflects understanding of relationship between elected members and council staff. 1.2. Responsibilities and duties are performed in accordance with council policies and procedures. 1.3. Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel. 1.4. Communication with council staff is conducted according to organisational protocols and procedures.
2. Accept responsibility for quality of own work	2.1. Workplace is well organised and safe and is in accordance with relevant standards and policies. 2.2. Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use. 2.3. Council's code of conduct is adhered to.
3. Manage own work	3.1. Instructions are interpreted correctly and checked against prescribed scope and standard of work. 3.2. Factors affecting work requirements are identified and appropriate action is taken. 3.3. Workload is assessed and prioritised within allocated time frames. 3.4. The need for additional support to improve performance is communicated clearly to the appropriate person.
4. Maintain public safety	4.1. Potential health and safety hazards are identified and responded to in line with council procedures. 4.2. Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures. 4.3. The potential effect of incidents on different customers, including those with special needs, is taken into account in determining appropriate action. 4.4. Requests for assistance from other staff or the public are responded to promptly and appropriately. 4.5. Reports on accidents and incidents are provided in accordance with council and legal requirements. 4.6. Reports are accurate and comprehensive and clearly distinguish fact and opinion.
5. Implement environmental procedures	5.1. Environmental risks and impacts relevant to the specific work being undertaken are identified. 5.2. All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices. 5.3. Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures. 5.4. Contribution to review of environmental procedures is made within limits of responsibility.
6. Contribute to change process	6.1. Implications of external change on the council are identified. 6.2. Implications of change in the workplace on own job are identified. 6.3. Agreed changes to improve work outcomes are acted upon. 6.4. Appropriate avenues are accessed to provide suggestions for improvements. 6.5. Suggestions for improving the work are contributed in a constructive way.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
prioritising work communicating need for support responding to workplace change reporting accidents and incidents verbally filling in accident and incident report forms interpreting instructions implementing sustainable energy work practice problem solving conflict resolution appropriate software and technology skills team work and team building.
Required Knowledge
council's occupational health and safety policies and procedures council's environmental policies and procedures council's quality system policies and procedures council's emergency procedures council's organisational structure communication channels within council election process role of councillors and mayor structure of government in Australia functions of local government boundaries of local government duty of care requirements council's public liability sustainable energy work practice techniques.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: understand the implications of working in the context of local government understand duty of care requirements contribute positively to quality improvement and workplace change work within procedures and policies manage own work effectively implement sustainable energy work practices.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular: LGACORE102B Follow defined OHS policies and procedures.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that incorporates the following resources: copies of legislation council business and strategic plans other policies, procedures and standards.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Communication may include:	verbal: requiring listening, understanding and clear and direct speech written: requiring attention to the needs of the audience and clear and unambiguous communication of message face to face by telephone.
Factors affecting work requirements may include:	time and weather contingencies other work demands.
Workplace may include:	work site council section service business unit department work team.
Standards may include:	standards set by work group organisational policies and procedures specified work standards legislation Australian standards.
Contribution to review of environmental procedures may include:	suggestions requiring the development of practical and workable solutions questions comments participation in committees.
Accidents and incidents may include:	fires accidents to members of public or staff spillages breakages bomb threats robberies.
Special needs may include:	people with a disability children elderly people people from a non-English speaking background.
Workplace procedures may include:	environmental procedures, including emergency procedures sustainable energy work practices.
Policies and procedures may include:	quality system policies and procedures environmental accident reports responsibilities and duties.
Customers may include:	internal external.
Workplace change may include:	implementation of new work practices and services organisational restructures introduction of new technology or communication systems amalgamations.
External change may include:	international, national and state changes changes in society.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACORE105B Work with others in local government

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit addresses the promotion of effective work relationships within local government. The importance of building relationships, fulfilling own tasks and responding to constructive feedback when working within a team setting is recognised. The unit is appropriate for all local government staff.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop effective workplace relationships	1.1. Responsibilities and duties are undertaken in a positive manner to promote cooperative and effective relationships within the work team. 1.2. Communication with others is conducted in a positive manner and in accordance with council's workplace standards. 1.3. Communication with others is appropriate given the purpose, situation and relationship with receiver. 1.4. Conflicts are recognised and resolved, where possible, through personal communication and/or are referred to a more senior officer for resolution.
2. Contribute to effective work group activities	2.1. Commitments to undertake work or assist colleagues are fulfilled. 2.2. Information relevant to work is shared with colleagues to ensure designated work goals are achieved. 2.3. Knowledge and skills are shared with colleagues using mentoring and coaching techniques. 2.4. Strategies and opportunities for improvement of the work group are identified and planned in liaison with the work group. 2.5. Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies.
3. Contribute to a productive work environment	3.1. The principles of equal employment opportunity are observed and implemented. 3.2. Work is consistent with workplace standards relating to anti-discrimination, workplace harassment and democratic decision making. 3.3. Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards. 3.4. Initiative and proactive thinking are demonstrated to solve problems and generate improved work practices and productivity. 3.5. Training and advancement of skills and knowledge are undertaken as necessary in order to improve contribution to the work environment.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
coaching others clear verbal communication resolving conflicts organising skills in order to prioritise work activities time management rebuilding.
Required Knowledge
council structure and functions own role in relation to whole of council equal employment opportunity requirements anti-discrimination requirements relevant council workplace standards own role and function within council local community cultures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: identify and use appropriate communication when working with colleagues apply equal employment opportunity and anti-discrimination guidelines to work fulfil work commitments appropriately and on time organise and complete own work activities share relevant work information.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over a period of time across a range of variables.
Resource implications	Access to the workplace or work situation in which a group of individuals are required to work cooperatively to achieve an outcome. Required resources may include access to: technology workplace documents policies, procedures and standards.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Communication may include:	verbal: face to face, telephone and two-way radio written: electronic, memos, instructions and forms non-verbal: gestures, signals, signs and diagrams.
Relationship with receiver refers to:	authority status expertise familiarity.
Standards may include:	standards set by council or the work group legislation or codes organisational policies and procedures.
Colleagues may include:	coach or mentor supervisor or manager peers, work colleagues and team members other council staff.
Feedback on performance may be obtained through:	formal or informal performance appraisals feedback from customers or clients self-reflection feedback from colleagues or team members.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACORE501B Provide quality and timely advice to council

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers monitoring and assessing legislative and other factors impacting on council. It recognises that councils operate within a legislative framework and that, as the third tier of government, there is a strong need for council to be provided with quality and timely information in order to best serve the community and its constituents.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Monitor and assess trends and developments that impact on council	1.1. Government policies and programs are monitored and their impact on council is evaluated and reported. 1.2. The implications of other trends and developments are assessed and evaluated and council is advised in a timely manner. 1.3. Relevant community and government contacts and networks are fostered to ensure that up to date information is gathered. 1.4. Consultative processes are established and maintained with constituents and community to ensure needs and expectations are identified.
2. Advise council of current legislative requirements	2.1. Legislative requirements pertaining to all operations of council are regularly monitored and their implications are analysed. 2.2. Council is formally advised of its legislative responsibilities and obligations in a timely manner.
3. Assess impact of council proposals	3.1. Council proposals are assessed to identify the impact on particular council operations and on the community or particular sections of the community. 3.2. The range of options available for council action is indicated in the assessment. 3.3. Community feedback is sourced to determine satisfaction levels and impact of council proposals.
4. Respond to questions or requests for information from council and councillors	4.1. Response is researched and provided to council in a timely manner according to communication protocols. 4.2. Adequate and timely research is conducted to provide quality responses to council.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
research and evaluation policy interpretation exceptional written and verbal communication skills, including negotiation, presentation and report writing.
Required Knowledge
legislative requirements, including local government act council operations council policies, procedures and practices council meeting procedures and practices.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: communicate information effectively to all levels of staff conduct sufficient research in order to advise and enhance council's decision making provide advice that includes the impact on council policies, procedures and practices where relevant.
Context of assessment	On the job or in a simulated work environment
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of legislation council policies and programs external data, research and reports relevant to council responsibilities.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Trends and developments may include:	government policies, programs and political changes environmental trends and sustainable practices economic trends at a local, regional, state, national or international level social trends and developments political developments local issues internal staffing issues.
Research may include:	accessing government statistics and other relevant sources of information community surveys and questionnaires databases engaging specialist advisors or consultants in such areas as legal matters, risk management or occupational health and safety communicating or consulting with other councils.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACORE601B Develop, implement and review operational plans

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing, implementing and reviewing organisational or divisional operational plans. Operational planning encompasses the development of key strategies to meet the strategic goals of council, determining resources required to implement strategies and programs, communicating the operational plans to relevant staff and coordinating and monitoring progress towards the achievement of operational plans. The unit is appropriate for senior management and those directly involved in operational planning processes within council.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Facilitate the development of operational plans	1.1. Key strategies are established and incorporated into the operational planning process. 1.2. Legal and community expectations pertaining to the plans are investigated and clarified. 1.3. Research on the trends impacting on the functional area is undertaken. 1.4. Resources available for each program are identified and taken into consideration when formulating operational plans. 1.5. Competitive tendering options are evaluated in accordance with relevant legislation and council requirements.
2. Link operational plans to council's strategic plan	2.1. Objectives for programs and subprograms are developed. 2.2. Appropriate implementation procedures and performance indicators are established to assist planning and monitoring. 2.3. Operational plans are presented for adoption in accordance with council requirements.
3. Coordinate and monitor the implementation of operational plans	3.1. Reporting mechanisms are developed to incorporate budget performance and quality assurance outcomes. 3.2. Plans and programs are prioritised and implemented according to council's strategy, availability of funding and levels of resources required. 3.3. Strategies to communicate operational plans and programs to staff and community are established via the appropriate media.
4. Review and evaluate operational plans	4.1. Operational plans are reviewed and remedial action is taken as required.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
operationalising strategic and business plans high level verbal communication, presentation, negotiation, consultation and liaison high level written communication including reports and media releases utilising and working with the media team building operational planning techniques including establishing performance measures and criteria cost-benefit analysis.
Required Knowledge
council's political, social, economic and environmental context, including sustainable practices council's strategic or business plans, goals, and objectives relevant sections of local government act council's resource base, including available and potential financial, physical and human resources competitive tendering and national competition policy outsourcing.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: establish links between strategic and operational plans and budgets use resources effectively within organisational and legislative constraints develop, implement and review operational plan for an area of local government.
Context of assessment	May be undertaken on the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Consistent evidence across a range of activities involved in the annual operational planning cycle.
Resource implications	Access to a workplace or simulated case study that includes: examples of council's strategic, business and operational plans council policies real or simulated program budget information.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Competitive tendering may include:	both compulsory and optional council policies on outsourcing as opposed to using its own internal resources.
Key strategies may include:	strategic and management plans council's goals, objectives and priorities operational efficiency and effectiveness.
Reporting mechanisms may include:	software applications periodic management reports and meetings.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACORE602B Promote and facilitate organisational performance

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing, maintaining and reviewing organisational structure, employment relations and communication strategies and promoting a fair and equitable workplace. The importance of effective employee relations and communication strategies in facilitating organisational performance is recognised. It is acknowledged that organisational cultures that encourage, support and reward staff achievements provide the right environment for staff to achieve competence and therefore enhance organisational performance. The unit is appropriate for senior management.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Review organisational structure	1.1. Organisational structure is reviewed for its strengths and weaknesses. 1.2. Organisational structure is analysed for its capacity to support the goals and objectives of the organisation. 1.3. Effective, continuous monitoring, review and improvement procedures are implemented with the involvement and participation of staff. 1.4. Information gained from continuous review is evaluated and used to improve the organisation.
2. Develop, maintain and review an effective communication strategy	2.1. Communication strategies are developed that ensure elected members, staff and the public are informed of key activities and decisions relevant to them. 2.2. Communication strategies are monitored for successful and effective implementation. 2.3. Feedback on the effectiveness of the communication strategy is regularly sought and required changes are implemented.
3. Contribute to the development of organisational innovation, creativity and excellence	3.1. Innovative contributions and achievements are acknowledged and rewarded in accordance with council requirements. 3.2. Strategies are implemented that encourage group approaches to problem solving. 3.3. Ideas are valued and assessed objectively against council's goals and objectives. 3.4. Staff members are encouraged and supported in undertaking personal development activities through the allocation of resources.
4. Contribute to the development of a productive and ethical work culture	4.1. Council's goals and objectives are achieved to the best ability of individual staff members working cooperatively with others and within codes of conduct. 4.2. Work decisions made by staff within their agreed range of responsibility and council's code of conduct are supported.
5. Develop and maintain relevant competencies in a changing environment	5.1. Current knowledge of the issues facing council's operations and environment and of local, regional, national and international innovations is maintained. 5.2. Evaluation of own management practices and development needs is regularly undertaken and strategies to achieve own development objectives are developed and implemented.
6. Promote and monitor a fair and equitable workplace	6.1. Equal employment opportunity and anti-discrimination policies are developed that clearly outline council's commitment to them and how the relevant legislation is implemented. 6.2. Equal employment opportunity and anti-discrimination policies are implemented. 6.3. Compliance with equal employment opportunity and anti-discrimination legislation is assessed and corrective action is undertaken when necessary. 6.4. Specialist advice is obtained in a timely manner to meet legislative, staff and council policy requirements. 6.5. Policies and procedures are reviewed to ensure they support the achievement of council's goals and objectives and meet legislative requirements. 6.6. Consultative structures are developed and maintained in accordance with legislative and council policy requirements. 6.7. Council's reward and pay structure is developed, maintained and regularly reviewed to support the achievement of council's goals and objectives and the career needs of employees.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
written and verbal communication counselling, presentation, negotiation, consultation and conciliation development, interpretation, review and implementation of policy effective management, organisational review and quality and continuous improvement practices problem solving cost-benefit analysis people management and development practices.
Required Knowledge
council's political, social, economic and environmental context council's strategic and business plans, goals and objectives relevant sections of local government act local government award and enterprise agreements relevant sections of industrial legislation equal employment opportunity and anti-discrimination legislation and policies council industrial relations and human resources policies and procedures effective management principles organisation behaviour principles, including the relationship between strategy and structure quality and continuous improvement principles ethics and public accountability.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	The demonstrated ability to: design and implement organisational structures, policies, processes and activities to ensure achievement of council's goals and objectives be significantly involved in the development, support and encouragement of council staff establish and maintain effective relations with peers and other managers.
Context of assessment	May be undertaken on the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Consistent evidence across a range of human resources management and organisational improvement activities and practices.
Resource implications	Access to a workplace or case study that provides the following resources: copies of relevant legislation council policies and procedures with special reference to industrial relations, human resources, competitive tendering and competition, equal employment opportunity, anti-discrimination and education and training strategic plans real or simulated consultation process.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Goals and objectives of the organisation may relate to:	productivity career development opportunities for staff efficiency quality services and facilities succession planning.
Specialist advice may be obtained from:	internal human resources specialists external consultants.
Feedback may include:	periodic performance appraisal reviews individual informal discussions staff surveys and questionnaires.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACORE603B Represent council's role and value in the community

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers relationship building and communication with stakeholders in an effort to promote the value of council to the community. The need for staff to represent the value of council to the community and stakeholders through relationships that are mutually beneficial to all parties is recognised.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Build and maintain internal and external networks	1.1. Formal and informal networks are established and utilised as communication channels in accordance with council plans and policies. 1.2. Relationships with stakeholders are formed to provide identifiable benefits to council and the community. 1.3. Opportunities to share resources and expertise with stakeholders are identified and utilised.
2. Represent the council and advocate its mission, strategies and activities	2.1. Council's message is communicated accurately and in a clear, considerate and confident manner, addressing stakeholders' concerns and ensuring their understanding. 2.2. Council's representation is promoted and sought on external bodies that impact on its efficiency and effectiveness. 2.3. Opportunities to promote the council through media and within the community are utilised in a positive and constructive manner. 2.4. Credible and effective relations with other levels of government are developed and maintained.
3. Identify and build rapport with stakeholders	3.1. Individuals and groups within the community who have an interest in the operation and outcomes of council are identified. 3.2. Interactions with stakeholders are conducted in a manner that safeguards the interests of all concerned. 3.3. Stakeholders are consulted on matters of common interest with the view to obtaining support for council goals and objectives. 3.4. Relationships are developed with stakeholders that provide identifiable benefits to council and the community through shared expertise and resources.
4. Provide advice to stakeholders	4.1. Advice is given in accordance with relevant council policies, needs and legislative responsibilities. 4.2. Advice is provided promptly and in the context of council's policies and interests. 4.3. Confidentiality requirements are adhered to. 4.4. Responses to requests for information are prepared promptly and accurately.
5. Liaise and coordinate with other organisations and councils	5.1. Liaison and coordination with other organisations and councils are undertaken in areas of common interest to optimise resource usage and mutual benefits and to eliminate duplication of effort. 5.2. Feedback from other organisations, councils and personnel is obtained and used as an aid to improving the effectiveness and efficiency of council.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
verbal communication, presentation and negotiation consultation and liaison marketing, promotion and utilising and working with the media written communication, including reports and media releases.
Required Knowledge
council's political, social, economic and environmental context council's strategic and business plans, goals, objectives, policies and procedures council operations marketing principles and promotional strategies, including planning special events freedom of information and confidentiality.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	This unit requires active representation of council's mission and services, which includes the demonstrated ability to: communicate council plans, objectives and activities clearly, accurately and positively promote council interests consistently to internal and external clients and stakeholders.
Context of assessment	May be undertaken on the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Consistent evidence across a range of networking, promotional and marketing activities and practices.
Resource implications	Access to a workplace or simulated case study that provides the following resources: real or simulated consultation process with council stakeholders materials on networking processes, marketing and promotion.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Personnel may include:	legal advisers marketing and promotions personnel.
Network channels may include:	community groups government officials, ministers and advisers local government associations small and medium-sized businesses.
Stakeholders may include:	municipality and its constituents new and potential community groups small business associations local government associations retail groups environmental associations.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACPRV501A Assess crime prevention needs within community groups or geographic areas

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the knowledge and skills required to systematically identify crime prevention needs and formulate a range of potential options that may act as a basis for the development of crime prevention initiatives within community groups and geographic areas. Criminal activity, local contexts and perceptions of crime generate the potential for many needs in relation to crime prevention.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Consult with stakeholders about crime and public safety issues	1.1. Consultations with the full range of stakeholders are based on establishing relationships that are culturally acceptable and respectful of established values, issues and structures within communities and organisations and are designed to promote the inclusion of all groups. 1.2. Communication strategies that are sensitive to the needs of different individuals and groups are used and adapted to optimise inclusion and participation. 1.3. Differences in views and perspectives in relation to perceptions of crime and public safety issues and how they might be addressed are treated with respect and sensitivity. 1.4. Communication with stakeholders is undertaken honestly and ethically to promote optimal outcomes that reflect the needs and interests of individuals and communities. 1.5. Consultations with stakeholders reflect organisational strategies, policies and protocols.
2. Analyse specific crime and public safety issues to establish their scope and parameters	2.1. Current and emerging trends and community perceptions in relation to personal safety, criminal behaviour and relevant social issues are identified. 2.2. Relevant research is undertaken to establish the nature, scope and impact of selected issue(s). 2.3. Existing research, theoretical approaches and best practice in crime prevention are used to inform, guide and focus the data collection and analysis processes. 2.4. Data collected is analysed and synthesised with particular reference to the establishment of causal factors and their interrelationships. 2.5. Approaches to investigating issue(s) include the use of cultural and age-group relevant strategies that are inclusive of all potential stakeholders.
3. Formulate a number of potential options to address the identified needs	3.1. Information from stakeholders and research processes is synthesised to provide a clear focus and understanding of the identified issues. 3.2. Theories of causation relevant to contemporary crime prevention practices are used as a basis for the formulation of a number of potential initiatives to address the identified issue(s). 3.3. Potential options are formulated for their potential to address the causal factors, their congruency with community preferences and needs, and their potential for risks and unintended outcomes. 3.4. Formulation of potential options involves an analysis of current crime prevention initiatives and the potential for upgrading or expanding these to address identified needs. 3.5. A range of potential options is communicated to stakeholders in effective and appropriate ways.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
a range of research techniques, including statistical analysis and result interpretation communicating sensitively with various individuals, groups and communities using a variety of written and verbal forms defining and solving issues or problems planning and conducting systematic analyses or investigations critical or analytical thinking developing innovative responses to complex issues evaluating data and potential solutions conducting risk assessments, both OHS and general implementing control measures that reduce risks.
Required Knowledge
diverse cultural groups within Australian society, particularly their history, culture and perceptions which impact on issues relating to crime and crime prevention issues impact of factors (e.g. cultural, political and religious racism or discrimination) that affect people from diverse communities participating in consultative processes principles of effective consultation, particularly with Indigenous and other cultural and linguistic communities local, national and international contemporary crime prevention theories and practices local, state and commonwealth policies covering crime and crime prevention contemporary crime prevention theory and best practice including situational, community, developmental and law enforcement approaches organisation or agency's policies and procedures OHS legislation, codes of practice and enterprise procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Demonstrated ability to work constructively with a wide range of community groups and stakeholders to identify crime prevention needs and formulate potential options to address those needs. In particular, evidence must be obtained on the ability to: identify and analyse community issues concerning crime and public safety and determine their impact identify relevant stakeholders and their interest in the issue engage and consult with all relevant stakeholders in culturally appropriate ways locate and access information and data relevant to the issues identified analyse data from multiple sources identify and critically analyse causal factors underpinning the identified crime prevention issues, and their interrelationships develop a range of potential response options to address those issues. Evidence of competency will also require demonstration of knowledge related to currently accepted best practice in crime prevention within one or more of the contemporary approaches to preventing crime: community-based, situational, developmental and criminal justice.
Context of assessment	Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the relevant Training Package. Evidence is best gathered through a holistic assessment activity that integrates the elements of competency. Assessment should reinforce the integration of the key competencies as indicated at the end of this unit. Formative assessments may be conducted off the job and/or in simulated work environments. However, summative assessment of this unit of competency must be undertaken in an actual setting and preferably in conjunction with normal crime prevention activities. Evidence must be from an actual setting and may be gathered by direct questioning, direct observation or supervisor report of consultation and liaison in context, and by examining a final report. The report should contain evidence of effective communication and consultation with a wide range of stakeholders, reference to and critical analysis of a range of relevant information sources, and suggested options and the basis of their formulation.
Relationship to other units(prerequisite or co-requisite units)	This unit may be assessed independently or in conjunction with any of the following units: CHCP&R3A Undertake research activities HLTHIR4A Work effectively in a cross-cultural context with Aboriginal and Torres Strait Islander people and other groups CHCYTH1A Work effectively with young people BSBFLM503A Establish effective workplace relationships BSBFLM501A Manage personal work priorities and professional development.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to manage a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence of competency in this unit will need to be gathered over time and across a range of actual or simulated workplace situations involving a combination of direct and indirect forms of supplementary evidence. Substantiation of prior performance may be sought from supervisors and peers within the workplace or from others who are able to provide reliable and substantiated evidence regarding the candidate's prior performance.
Resource implications	This unit involves workplace-based activity. The resources should relate specifically to the organisation's policies, guidelines, requirements, resources and equipment and may include: literature and information relating to the locale and crime prevention theory and practice Internet resources organisational policies and guidelines access to a particular geographic area and/or community group.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Stakeholders may include:	personnel from other sections of one's own organisation or agency community groups such as: representatives from other organisations such as: counsellors issue-specific experts and consultants victims of crime and, where appropriate, their families, friends and supporters support groups such as: users of public space and public transport property owners authorities responsible for the provision of community and justice administration services, for example state and commonwealth agencies and local councils crime prevention practitioners, law enforcement and private security agencies educational institutions with an academic interest in crime prevention and community safety. Indigenous communities culturally and linguistically diverse communities older persons women and children retailers and businesses volunteer groups service clubs, other clubs and associations Neighbourhood Watch and Safety House committees Aboriginal Land Councils * Island Coordinating Councils and other Indigenous community organisations local government police transport security services family services health services educational institutions justice administration Chambers of Commerce churches Victims of Crime groups that address drug and alcohol dependency community houses women's networks and refuges professional associations aged care support disability services youth centres migrant resource services
Structures within communities and organisations may be:	formal or informal based on traditions, friendship, familial relationship or business association.
Perceptions in relation to personal safety, criminal behaviour and relevant social issues may not accurately reflect formal crime statistics or impact and may be based on:	personal or vicarious experience world views assumptions personal biases discrimination current media trends and recency of events racism media reports political, lobby or interest group reports religious beliefs or value systems.
Crime and public safety issues may include:	personal safety and fear of crime risk behaviours, such as: social issues such as youth and crime, hate crimes, racial vilification and fear of crime the built environment such as public space building design and its impact on personal safety terrorism and attacks against institutions or organisations. alcohol and illegal substance abuse physical and/or verbal abuse general vandalism and graffiti break and enter car theft and property damage domestic violence
Communication should be culturally appropriate and accessible to recipients, and may mean information being communicated using:	languages other than English cultural symbols sign language other methods that will enable recipients to participate effectively in the consultation process.
Scope and parameters of specific crime and public safety issues refer to:	the nature of the issue or concern (what it is, how it impacts on people, perceptions of causal factors and what should be done) the extent and level, both perceived and actual, of the issue or concern within the community the level and type of resources the community contributes to the development and implementation of responses provision of support mechanisms to enable affected community groups to develop and deliver their own responses development of a partnership with affected community groups to address the issue or concern development of a partnership with organisations, not necessarily within the affected community, to develop and undertake a joint response referral to another organisation for consideration any combination of the above.
Relevant research may include:	document analysis (reports of projects, research findings, surveys, conference proceedings, policy documents and newspapers) statistical analyses focus groups safety audits key informant interviews public forums geographic information systems for mapping crime and prevention patterns.
Theoretical approaches to crime prevention include:	criminal justice (deterrence, incapacitation and rehabilitation strategies) situational (design, organisation and management of physical and cultural environments) social victimisation crime prevention through environmental design (CPTED) security management community based (e.g. targeted at environments such as neighbourhoods, schools and at risk groups) developmental (e.g. childhood and adolescent intervention or targeted social justice issues designed to prevent the development of offending or risk behaviours) a combination of these approaches.
Causal factors are those factors creating, or contributing directly to, the identified crime prevention or antisocial behaviour issue and may:	be theories of causation espoused by researchers be theories of causation espoused by leading practitioners vary over time.
Potential options could involve:	development of an organisational or agency-specific response, such as a targeted program or strategy development and implementation of a initiative in partnership with others development of a supportive partnership with a community group or other agency which then undertakes the actual initiative.
Compliance with occupational health and safety (OHS) legislation, codes of practice, public safety considerations and enterprise procedures may include:	office safety and security isolating work that represents a safety risk from fellow workers and others addressing workplace violence safety of volunteers, networks and community groups safety of individuals in the community providing guidance, information or training on OHS issues.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACPRV502A Design a crime prevention initiative

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the knowledge and skills required to plan and develop crime prevention initiatives that are flexible and responsive to specified community contexts and needs. Design issues are critical and need to be carefully considered within the contexts of various contemporary approaches to preventing crime. Crime prevention initiatives should respond to the identified needs of the environment and community for which they are designed.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Facilitate processes to select preferred options for action	1.1. Potential options are assessed for their resource implications, including their potential fit with current organisational and political trends. 1.2. Existing data and information relevant to the identified issues are researched and analysed to inform the selection of options. 1.3. Existing initiatives are assessed for appropriateness and fit to the identified issues. 1.4. Risks are identified and ranked in terms of level of threat applicable to a particular option and extent of harm associated with that option. 1.5. Feasibility and priority of options are determined in terms of organisational and community capacity, funding possibilities, resource availability and potential to effectively address the identified issues. 1.6. Options for a crime prevention initiative are selected after careful consideration of all factors and appropriate consultation with stakeholders.
2. Develop an action plan for a crime prevention initiative	2.1. Advice and guidance regarding the development of the action plan are sought when necessary from supervisors and other experts. 2.2. The initiative's scope and parameters are determined, including clear, realistic and achievable targets and the means for assessing the initiative's achievement. 2.3. Implementation strategies are planned that will optimise the potential to resolve identified issues within the organisation's capacity and political realities, and minimise the potential for unintended outcomes. 2.4. Plans and timelines for implementation are developed that are realistic and cost effective, and that promote long-term durability of the initiative. 2.5. Policies, procedures and protocols are written that will best facilitate implementation of the initiative. 2.6. Contingencies are considered and planned for. 2.7. Internal and external organisational resources required to support implementation are identified, their availability established and arrangements negotiated for their use. 2.8. Evaluative framework and processes are consistent with the initiative's objectives, context and available resources and expertise, and meet stakeholder needs and funding body requirements. 2.9. A comprehensive action plan is documented that supports the organisation's strategic intentions, priorities and practices, promotes collaborative partnerships and reflects best practice in crime prevention.
3. Facilitate endorsement of a crime prevention initiative	3.1. Desired outcomes based on community perceptions and evidence of needs and risk factors are negotiated with key people. 3.2. Details of the crime prevention initiative are communicated and promoted to all relevant people and organisations in a manner that facilitates understanding, promotes action and engenders support. 3.3. Level of ongoing support and commitment to the initiative from key stakeholders, community groups and other involved organisations are determined. 3.4. If applicable, a pilot program is implemented and evaluated and the action plan is modified as necessary to meet stakeholder needs. 3.5. Approval for funding of the initiative is obtained from relevant sources.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
conducting risk assessments, both OHS and general developing and documenting action plans interpreting data and statistics organising and conducting public meetings assessing and solving problems writing submissions for funding engendering commitment and managing resistance.
Required Knowledge
organisational policies and procedures principles of effective consultation, particularly with Indigenous and culturally and linguistically diverse communities policies, programs and activities in ATSIC Regional Councils' plans understanding of Aboriginal Justice Councils and Aboriginal Legal Services Australian legal and criminal justice systems contemporary crime prevention theory and best practice available information sources and data sets research methodologies organisational and social change principles and practices OHS legislation, codes of practice and enterprise procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Evidence of having worked constructively with a wide range of community groups and stakeholders to solve problems and adapt or design new solutions to meet identified needs in crime prevention. In particular, evidence must be obtained on the ability to: assess response options to identified crime prevention needs and determine the optimal action to be implemented in consultation with relevant others, design an initiative to address identified issues develop an action plan for the initiative address OHS hazards and risks in the initiative document information in accordance with organisational requirements obtain endorsement of, commitment to and funding for the initiative. Evidence of competency will also require demonstration of knowledge related to currently accepted best practice in crime prevention within one or more of the contemporary approaches to preventing crime: community-based, situational, developmental, criminal justice, social and environmental.
Context of assessment	Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the relevant Training Package. Evidence is best gathered through a holistic assessment activity that integrates the elements of competency. Assessment should reinforce the integration of the key competencies as indicated at the end of this unit. Formative assessments may be conducted off the job and/or in simulated work environments. However, summative assessment of this unit of competency must be undertaken in an actual setting and preferably in conjunction with normal crime prevention activities. Evidence may be gathered by direct questioning, observation of consultation and liaison in context or by supervisor reports, and by examination of a portfolio. The portfolio should contain the risk assessment, crime prevention action plan, promotion materials, evidence of endorsement, evidence of a pilot (if applicable) and evidence of funding support, along with any client or management reports.
Relationship to other units(prerequisite or co-requisite units)	This unit may be assessed independently or in conjunction with: BSBCMN405A Analyse and present research information 132T/02 Undertake the tendering process.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to manage a range of contingencies appropriately written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence of competency should be gathered over time in a range of actual or simulated workplace situations and involving a combination of direct and indirect forms of supplementary evidence. Substantiation of prior performance may be sought from supervisors and peers within the workplace or from others who are able to provide reliable and substantiated evidence regarding the candidate's prior performance.
Resource implications	Where assessment is conducted within the workplace, the usual range of workplace resources should be supplied. Where initial assessments are conducted in simulated situations, access to the necessary information resources, particularly to organisational or community policies and guidelines, should be provided. Final assessment requires access to a particular geographic area and/or community group.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACPRV503A Manage and evaluate crime prevention initiatives

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the knowledge and skills required to manage and evaluate crime prevention strategies. The value of crime prevention rests on the careful implementation, monitoring and evaluation of specific initiatives within a community or regional context.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Implement the crime prevention action plan	1.1. Planned methods, strategies and resources are reviewed in order to confirm the current capacity of the organisation or community to implement the crime prevention initiatives. 1.2. Implementation processes for the crime prevention initiatives are finalised, including strategies for managing contingencies within stated processes. 1.3. Implementation processes are clearly communicated and promoted to relevant stakeholders in a timely manner. 1.4. Initiatives are implemented using processes that are culturally acceptable and respectful of community or organisational established values, issues and structures. 1.5. Resources required to support initiatives are obtained in accordance with organisational procedures and, in the case of external resources, in accordance with negotiated protocols. 1.6. Methods, strategies and use of resources are implemented in accordance with the negotiated and endorsed action plan.
2. Coordinate activities, agencies and participants	2.1. Networks are established and maintained to maximise resources and opportunities for effective collaboration throughout implementation. 2.2. The work of personnel (including volunteers, where appropriate) in implementing initiatives is supported and coordinated to enable the achievement of planned outcomes. 2.3. Structural arrangements are established that generate a sense of identity for, and promote ownership of initiatives among, stakeholders. 2.4. Contributions are made to public media management in accordance with organisational protocols and include responses to negative publicity. 2.5. Communication with all participants and relevant stakeholders is regularly maintained throughout implementation and is correct, factual, timely, customer-focused and in accordance with relevant guidelines, legislation and standards. 2.6. Overall management of implementation takes a holistic approach that considers all activities of the participating organisations as an integrated system.
3. Lead teams involved in implementation of initiatives	3.1. Teams that are inclusive and representative of those with an interest in and ability to contribute to a successful final outcome are established and tasks are delegated. 3.2. Liaison with external contractors is regularly undertaken to ensure tasks are completed in accordance with contractual agreements. 3.3. Advice and guidance are readily provided to teams and external contractors, where appropriate, to ensure work outcomes comply with initiatives' planned work and timeframes. 3.4. Solutions to issues or problems arising are negotiated with team members in a constructive and collaborative manner. 3.5. Effective and consistent leadership that fosters the building of teams, motivates commitment to initiatives and, where necessary, helps overcome stakeholder rivalry and conflict is demonstrated.
4. Evaluate crime prevention initiatives	4.1. Evaluation processes are open and accountable and enable immediate and effective participation of all relevant stakeholders, including community groups with special needs. 4.2. Evaluation criteria are feasible, realistic, reliable, ethical and cost-effective and provide timely information to enable implementation issues or problems to be identified and addressed early. 4.3. Feedback on initiatives' design, processes and/or outcomes is gathered from as many different perspectives and sources as possible. 4.4. Information on the implementation of initiatives is gathered with due regard for participants' social and cultural values, beliefs, needs and privacy or confidentiality entitlements. 4.5. Progress is reviewed and, where necessary, adjustments to work, resources and timelines are made. 4.6. Information and data collected are analysed to identify the relationship between actual performance and performance indicators and the reasons for any differences are noted and, where appropriate, qualified. 4.7. Sustainability strategies are regularly reviewed to determine viability and long-term relevance of initiatives to community needs. 4.8. Reports are documented in accordance with organisational or community requirements and the nature of the evaluation. 4.9. Evaluation findings are reported to all relevant parties and used to inform future decision making and contribute to development of best practice.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
engendering commitment and handling resistance promoting and marketing initiatives liaising and networking with diverse partners handling the media and other communication agencies setting performance indicators and measuring attainment analysing, interpreting and writing up data using presentation skills conducting risk assessments, both OHS and general.
Required Knowledge
organisational policies and procedures Australian legal and criminal justice systems contemporary crime prevention theory and best practice, the practices associated with each approach and their accompanying characteristics services provided by other organisations, including: ATSIC regional councils Aboriginal justice councils Aboriginal legal services principles of effective consultation, particularly with Indigenous and culturally and linguistically diverse communities organisational and social change principles and practices people management models and strategies project management models and practices evaluation theories, models and strategies OHS legislation, codes of practice and enterprise procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Demonstrated ability to implement and manage a crime prevention initiative, monitor its progress and evaluate the outcomes. Specifically, evidence must be obtained on the ability to: acquire resources to support the implementation process implement the initiative in accordance with its action plan address OHS hazards and risks associated with the initiative ensure all relevant stakeholders are aware of the crime prevention initiative through effective promotional activities ensure information is gathered and stored and documentation is produced in accordance with organisational requirements undertake all related implementation activities in accordance with organisational or community policy, procedures and guidelines. Evidence of competency will also require demonstration of knowledge related to currently accepted best practice in crime prevention within one or more of the following contemporary approaches to preventing crime: community-based, situational, developmental, criminal justice, social and environmental.
Context of assessment	Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the relevant Training Package. Evidence is best gathered through a holistic assessment activity that integrates the elements of competency. Assessment should reinforce the integration of the key competencies as indicated at the end of this unit. Formative assessments may be conducted off the job and/or in simulated work environments. However, summative assessment of this unit of competency must be undertaken in an actual setting and preferably in conjunction with normal crime prevention activities. Evidence may be gathered by direct questioning, observation of consultation and liaison in context or by supervisor reports, and by examination of a portfolio. The portfolio should contain evidence of processes in implementing, coordinating, leading and evaluating, documentation of the results of the evaluation of the initiative, and any client and management reports.
Relationship to other units(prerequisite or co-requisite units)	This unit may be assessed independently or in conjunction with any of the following units: 211/59 Manage finances PSPPROC404A Manage contracts THHGLE08A Lead and manage people CHCCS4B Manage the delivery of quality client service.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies. written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence of competency should be gathered over time in a range of actual or simulated workplace situations and involving a combination of direct and indirect forms of supplementary evidence. Substantiation of prior performance may be sought from supervisors and peers within the workplace or from others who are able to provide reliable and substantiated evidence regarding the candidate's prior performance.
Resource implications	Where assessment is conducted within the workplace, the usual range of workplace resources should be supplied. Where initial assessments are conducted in simulated situations, access to the necessary information resources, particularly to organisational or community policies and guidelines, should be provided. Final assessment will require access to a particular geographic area and/or community group.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Factors impacting on the capacity of the organisation or community to deliver responses may include:	areas of responsibility and the organisation's policies, priorities and strategies organisation's resourcing base in terms of: the need to address social justice issues related to: availability of resources, including appropriate physical resources such as equipment and office space the potential to access additional necessary resources the skills level of available personnel availability of internal funds to support each possible action disadvantaged and under-represented communities such as culturally and linguistically diverse groups Aboriginal and Torres Strait Islander peoples people with disabilities women and children aged persons persons vilified and traumatised on grounds of race or sexual preference.
Initiatives include:	projects strategies activities.
Stakeholders include those persons likely to be directly involved in, or impacted upon by, the initiative. They may be internal or external to an organisation, within a geographic area or with an identified group within a community and may include:	personnel from other sections of one's own organisation or agency community groups such as: representatives from other organisations such as: counsellors issue-specific experts and consultants victims of crime and their families, friends and supporters support groups such as: users of public space and public transport property owners authorities responsible for the provision of community and justice administration services, for example local councils and state and commonwealth agencies crime prevention practitioners, law enforcement and private security agencies. Indigenous communities culturally and linguistically diverse communities older persons women and children retailers and businesses volunteer groups service clubs, other clubs and associations Neighbourhood Watch and Safety House committees Aboriginal Land Councils * Island Coordinating Councils and other Indigenous community organisations local government police transport security services family services health services educational institutions justice administration Chambers of Commerce churches Victims of Crime groups that address drug and alcohol dependency community houses women's networks and refuges professional associations aged care support disability services youth centres migrant resource services
Resources may be:	human, financial and/or physical internal and/or external to the organisation provided through the implementing organisation or provided through external groups or agencies.
Networks:	May be with: Could be established through: internal personnel indirectly involved in the implementation process or likely to be impacted upon by the outcomes of the program or strategy community groups involved or potentially interested in the outcomes funding bodies other crime prevention practitioners other relevant organisations or agencies focused on health, justice administration and youth affairs. consultative and public meetings inter-agency forums personal communication.
Teams may refer to the individuals and groups involved in developing and implementing the initiative and may include:	reference groups and committees community groups that are partners in the initiative internal and external personnel undertaking the work, including contractors and consultants.
Advice and guidance could include:	providing expert advice helping work teams and external consultants resolve problems and access information moderating and resolving interpersonal conflicts and difficulties motivating individuals and teams promoting the activities of the work teams to others.
Evaluation criteria :	may be qualitative and/or quantitative should include the initiative's strategic intentions and outcomes should include the performance criteria, processes and procedures to be used to assess the success or failure of the initiative.
Issues or problems may include:	loss of a member of the work team withdrawal of an allocated resource due to redirection of priorities by organisation or agency slow progression of work due to difficulties accessing appropriate information or data unrealistic initial timeframes fundamental change in the nature of the issue or problem that the initiative is addressing change of direction due to altered risks and needs of government, community or organisations.
Sustainability strategies may include:	identifying and negotiating independent funding sources or alternative resourcing arrangements identifying opportunities to include crime prevention principles into the mainstream of organisational policy, practice and procedures promoting community ownership fostering continuity of management and coordination and resource-sharing structures.
Differences in performance may be:	Positive, such as: Negative, such as: Indeterminate, such as: better than expected or increased community involvement in crime prevention action greater reduction in incidence of targeted criminal and anti-social behaviour than planned achievement of initiative's outcomes using less resources than planned or in a shorter timeframe decreased fear of crime in the community increased awareness of, and responsibility for, own personal and property security improved general community relationships and partnerships across previously disparate groups reduction of a different non-targeted crime issue. failure of the initiative to achieve expected outcomes or satisfy required timeframes over-expenditure or over-use of allocated resources unintended consequences that create new difficulties or problems increased levels of crime or fear of crime stigmatisation of target groups. unknown effectiveness due to failure to establish appropriate baseline measurements inability to distinguish how much of the result is attributable to this initiative or due to other factors.
Factors impacting positively or negatively on the initiative's development and implementation may include:	insufficient or inappropriate resourcing lack of certain skills within the team unrealistic timeframes inappropriate or inefficient decision making inaccurate identification of original needs insufficient advice and guidance to teams lack of relevant community consultation improved performance due to resource allocation a major event affecting the people or issues being addressed.
Needs of various audiences:	May include those of: May require: Indigenous people people from culturally and linguistically diverse backgrounds those with specific ethno-cultural requirements people with reading or hearing disabilities people with literacy difficulties. communication to be provided in a variety of styles and formats to address cultural, social, gender, age and linguistic differences.
Relevant parties may include:	the funding body organisation or agency supervisor delivery agent community stakeholder other interested persons or bodies.
Compliance with occupational health and safety (OHS) legislation, codes of practice, public safety considerations and enterprise procedures may include:	office safety and security isolating work that represents a safety risk from fellow workers and others addressing workplace violence safety of volunteers, networks and community groups safety of individuals in the community providing guidance, information or training on OHS issues hazard and risk assessment, and related control measures and procedures (both OHS and general) for proposed and ongoing activities, programs and projects.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACPRV504A Build the capacity of individuals, organisations and communities to support crime prevention

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the knowledge and skills required to build the capacity of local and regional groups, organisations and/or communities to participate in and support crime prevention. This building of capacity is fostered through establishing partnerships between, providing information and resources to, and increasing the capability of individuals, organisations and/or communities. These activities are also vital in promoting the climate that crime prevention needs for it to grow and develop as a field.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Act as a resource to promote accessibility and capacity to support crime prevention	1.1. Own awareness of actual and potential community-initiated crime prevention action is actively maintained. 1.2. Requests for support are evaluated against the organisation's strategic intentions, priorities and available resources. 1.3. Specialist advice on community safety and crime prevention issues and proposals is provided in accordance with requests and in line with organisational policies. 1.4. Assistance i s provided, when requested and as possible, to foster and promote community-initiated crime prevention action and service delivery performance. 1.5. Proposals for crime prevention initiatives are reviewed in light of contemporary crime prevention principles and practices, including best practice benchmarks.
2. Provide information and education to build awareness, capability and support	2.1. Issues are responded to as they arise and according to policies and protocols. 2.2. Information and education programs are developed, promoted and provided to meet identified needs. 2.3. Information and training are provided for individuals, communities and organisations that address critical issues, enabling participation in discussion and decision making. 2.4. Information is tailored and provided to promote sectoral interests to identified target groups and to build the capacity of individuals, organisations and communities to participate in public debates and decision making.
3. Represent the organisation or community to foster support	3.1. The representative role is established in line with the organisation or community's strategic direction and in consultation with key stakeholders and contacts. 3.2. Opportunities are sought to represent the crime prevention interests of the organisation or community. 3.3. Achievements are shared in a range of forums to promote ownership and understanding of mutual benefits. 3.4. Participation in decision-making forums and working parties actively promotes the aims, philosophy and achievements of the organisation or community in relation to crime prevention.
4. Facilitate the establishment and maintenance of supportive networks	4.1. Opportunities to establish new networks are actively sought and acted upon. 4.2. Assessment is made of the means for networks to contribute to crime prevention initiatives. 4.3. Networks are utilised to communicate and promote the crime prevention needs of community groups and individuals and to obtain information relevant to practitioners' crime prevention function. 4.4. Networks are utilised to advocate for and facilitate the implementation of initiatives to address specific crime and public safety needs. 4.5. The costs and benefits of continuing a network are regularly evaluated against the organisation or community's policies and procedures.
5. Utilise strategic partnerships to build capacity	5.1. Potential partnerships are identified and evaluated to determine mutual benefit and value to the crime prevention function. 5.2. Inter-organisational and inter-governmental agreements are negotiated where appropriate. 5.3. Partnerships are monitored and sustained over time. 5.4. Partnerships are utilised to facilitate action across sectors, organisations and communities.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
high level verbal and written communication skills promoting and advocating the interests of others research and issue analysis working with diverse individuals and cultural and social groups communicating, liaising and networking with community groups and individuals designing and developing a range of community education programs and training materials facilitating, delivering and evaluating community education initiatives coordinating people processes and information promoting and marketing educational initiatives working with interpreters organising, conducting and speaking at public meetings and forums presenting and using appropriate visual aids communicating sensitively with various individuals, groups and communities engendering commitment and overcoming resistance developing policies, procedures and protocols negotiating working with the media conducting risk assessments, both OHS and general.
Required Knowledge
contemporary crime prevention theory and best practice organisational or community policies, procedures, practices, guidelines and priorities current social, economic and industrial policies impacting on the area of crime prevention principles and practices associated with effective community liaison, networking and consultation the crime prevention needs, goals and priorities of the community cultural and social diversity implications for communication and team work meeting procedures and consultative decision-making processes practices and strategies for effective lobbying and advocacy of needs, priorities and individual rights contemporary principles and practices in community education strategies for developing and delivering awareness-raising community education programs, covering crime prevention and anti-social behaviour issues the impact of cultural and social differences on the design and delivery of community education programs existing community education programs, resources and their availability group dynamics and group development processes community education as a change process implications of a community's cultural and linguistic diversity OHS legislation, codes of practice and enterprise procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Demonstrated ability to work constructively with a wide range of community groups and stakeholders to maximise access, participation and support for crime prevention. In particular, evidence must be obtained on the ability to: promote accessibility and capacity of individuals, communities and/or organisations provide information to build participation, support and commitment to particular initiatives represent the organisation in effective ways through networks and partnerships in order to generate longer-term support establish and maintain supportive networks. Evidence of competency will also require demonstration of knowledge related to currently accepted best practice in crime prevention within one or more of the contemporary approaches to preventing crime: community-based, situational, developmental and criminal justice.
Context of assessment	Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the relevant Training Package. Evidence is best gathered through a holistic assessment activity that integrates the elements of competency. Assessment should reinforce the integration of the key competencies as indicated at the end of this unit. Formative assessments may be conducted off the job and/or in simulated work environments. However, summative assessment of this unit of competency must be undertaken in an actual setting and preferably in conjunction with normal crime prevention activities. Evidence must be from an actual setting, and may be gathered by direct questioning, direct observation or supervisor report of consultation and liaison in context, and by examining a portfolio. The portfolio should contain evidence of activities undertaken to support, inform and educate stakeholders and participants, represent the organisation or community and foster supportive networks and partnerships, as well as specific strategies to enhance accessibility and capacity.
Relationship to other units(prerequisite or co-requisite units)	This unit may be assessed independently or in conjunction with any of the following units: BSZ407A Deliver training sessions SRXGRP001A Facilitate a group LGACOM603A Develop, implement and review policies and procedures BSBFLM509A Promote continuous improvement BSBFLM503A Establish effective workplace relationships.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence of competency in this unit will need to be gathered over time and across a range of actual or simulated workplace situations involving a combination of direct and indirect forms of supplementary evidence. Substantiation of prior performance may be sought from supervisors and peers within the workplace or from others who are able to provide reliable and substantiated evidence regarding the candidate's prior performance.
Resource implications	This unit involves workplace-based activities. The resources should relate specifically to the organisation's policies, guidelines, requirements, resources and equipment and may include: literature and information organisational policies and guidelines access to a particular geographic area and/or community group.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACPRV505A Promote evidence-based approaches to support crime prevention initiatives

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the knowledge and skills required to promote evidence-based approaches to crime prevention initiatives. The integration of evidence from research and experience in crime prevention can be used to inform policy and program development, implementation and evaluation of initiatives. Crime prevention requires decision making that is based on the best available evidence and experience applied in the local context.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Integrate evidence-based approaches into professional practice	1.1. Sources of information on crime prevention theories and best practice principles are located efficiently and critically analysed in order to inform decision making. 1.2. Information technologies that can enhance the effective use of data in decision making are actively sought and used. 1.3. Data collection and information generating practices, implemented as part of local crime prevention initiatives, are critically examined to assess the quality of information available to inform decision making. 1.4. Existing evidence from research and experience is critically appraised for its validity and usefulness to decision making in crime prevention practices. 1.5. Plans for the design, implementation and evaluation of crime prevention initiatives reflect the systematic and effective integration of the best available evidence to support the chosen course of action.
2. Foster the use of evidence-based approaches in crime prevention	2.1. Agreements in relation to the resource requirements of evidence-based practices that support the development of crime prevention policies and initiatives are negotiated, in line with resource availability. 2.2. Obstacles or restrictions to the acceptance of evidence-based approaches to crime prevention practice are identified and addressed. 2.3. Networks are developed and maintained to support the dissemination of accurate information about crime prevention. 2.4. Strategies to encourage the adoption and integration of evidence-based approaches to crime prevention practices are developed.
3. Use research and practitioners' experience to promote evidence-based practice in crime prevention	3.1. Systematic reviews and analyses of crime prevention information and research literature are undertaken in order to identify new areas where research activity is warranted. 3.2. Collaborative partnerships are sought to facilitate the development of research initiatives that address identified areas of need. 3.3. Practices based on the experience of practitioners are actively encouraged and evaluated for their effectiveness. 3.4. Opportunities within influential networks for the public dissemination and discussion of issues relating to crime prevention research and evaluation are actively sought and utilised.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communicating (verbal and written) and networking with diverse groups including colleagues, peers, stakeholders, researchers and influential leaders locating and accessing information from a wide variety of sources analysing, synthesising and evaluating information integrating information into decision-making processes disseminating information formulating hypotheses and interpreting and theorizing data conducting risk assessments, both OHS and general.
Required Knowledge
local, national and international contemporary research on crime prevention theories and practices local, state and commonwealth policies covering crime and crime prevention contemporary crime prevention principles, theories and practices including situational, community, developmental and law enforcement approaches to crime prevention, the practices associated with each approach and their attendant features principles and practices relevant to the application of evidence-based approaches to crime prevention practice technologies to support the collection, use and storage of information OHS legislation, codes of practice and enterprise procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Demonstrated ability to: identify, source and evaluate information and data relating to crime prevention theory and practice integrate information from research and practice into decision-making processes promote the use of evidence-based approaches to others.
Context of assessment	Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the relevant Training Package. Evidence is best gathered through a holistic assessment activity that integrates the elements of competency. Assessment should reinforce the integration of the key competencies as indicated at the end of this unit. Formative assessments may be conducted off the job and/or in simulated work environments. However, summative assessment of this unit of competency must be undertaken in an actual setting and preferably in conjunction with normal crime prevention activities. Evidence must be from an actual setting and is to be gathered by direct observation or supervisor report of consultation and liaison in context, and by examining a portfolio. The portfolio should contain detailed reports of the application of evidence-based approaches within daily work practices, and the promotion of evidence-based approaches to others.
Relationship to other units(prerequisite or co-requisite units)	This unit may be assessed independently or in conjunction with: CHCP&R5A Manage research activities.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence of competency should be gathered over time in a range of actual or simulated workplace situations and involving a combination of direct and indirect forms of supplementary evidence. Substantiation of prior performance may be sought from supervisors and peers within the workplace or from others who are able to provide reliable and substantiated evidence regarding the candidate's prior performance.
Resource implications	This unit involves workplace-based activity. The resources should relate specifically to the organisation or community's policies, guidelines, requirements, resources and equipment and may include: literature and information research resources access to other practitioners, peers and networks of stakeholders.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Sources of information may be internal or external to the practitioner's organisation or agency and could include:	individuals such as colleagues, peers, community members or champions, mentors, youth and drug counsellors and other recognised experts groups or organisations such as: public institutions such as: business information services and professional associations or bodies data from journals, conferences, research, practitioner papers and reports evaluation reports of crime prevention initiatives Internet sources, both Australian and international published and unpublished statistics information provided through networking and collaboration. police services national, state or local government agencies specialist agencies community support groups focusing, for example, on issues for Indigenous people, cultural and linguistic diversity, gender, youth, alcohol and drugs libraries universities government printer local council information services government Internet services and bulletin boards
Crime prevention theories may include:	criminal justice, including deterrence, incapacitation and rehabilitation strategies situational, including design, organisation and management of physical and cultural environments social victimisation crime prevention through environmental design (CPTED) community-based (e.g. targeted at environments such as neighbourhoods, schools and at risk groups) developmental, including initiatives designed to prevent the development of offending or risk behaviours through interventions applied throughout childhood and adolescence that are targeted and tailored to promote communication a combination of these theoretical approaches.
Best practice principles may include:	the recognition, acknowledgment and valuing of the diversity of community stakeholder views, values, expectations and potential the willing use of collaborative and consultative mechanisms to optimise community involvement in developing and implementing crime prevention interventions and/or socially undesirable behaviour modification the use of contemporary research and practice, including cross-disciplinary, to inform and guide intervention or response development and implementation and review, and to reduce the potential for unintended outcomes the efficient and effective use of the organisation and community's resources to address crime prevention and anti-social behaviour issues and concerns at the community level.
Data collection and information generating practices may include:	evaluations implemented as part of a crime prevention initiative research undertaken collaboratively with external groups processes used to collect data for funding bodies reporting processes established to monitor initiatives over time.
Existing evidence can include data generated from processes such as:	meta-analyses of research studies a wide range of different types of research studies including: evaluation reports of crime prevention initiatives reports from committees evidence from experts or leaders. randomised control group studies quasi experimental studies non-experimental qualitative studies
Resource requirements may relate to:	physical resources financial resources human resources support services.
Obstacles or restrictions may include:	lack of access to relevant information lack of resources resistance from key stakeholders, other practitioners and/or community members.
Networks may include:	Informal networks such as: Formal networks such as: other crime prevention practitioners work colleagues professional development personnel personal contacts in other relevant agencies and community groups. key community leaders and community champions local inter-agency groups specific interest and support groups lobby groups regional, specialist and peak associations professional or occupational associations project-specific ad hoc consultative or reference groups advisory committees law enforcement and justice administration agencies.
Strategies that are targeted and tailored to promote communication may include:	passive strategies such as writing journal articles and commentaries for newspapers and newsletters active strategies such as targeted media activities, orchestrated campaigns, developing and promoting educational materials, speaking engagements, forums and conferences.
Collaborative partnerships may include those individuals, groups and organisations who have:	special knowledge or experience to bring to the research process an interest in the outcomes of the research process.
Compliance with occupational health and safety (OHS) legislation, codes of practice, public safety considerations and enterprise procedures may include:	office safety and security isolating work that represents a safety risk from fellow workers and others addressing workplace violence safety of volunteers, networks and community groups safety of individuals in the community providing guidance, information or training on OHS issues hazard and risk assessment and related control measures and procedures (both OHS and general) for proposed and ongoing activities, programs and projects.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGACPRV506A Support the mainstreaming of crime prevention principles and practices

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the knowledge and skills required to support the mainstreaming of crime prevention principles and practices. Crime prevention is a developing practice and occupational area. The long-term goal of current practitioners is to embed crime prevention principles and practices into the operations of all sectors of society, into the strategic initiatives of organisations, and across organisations, communities and governments in a coordinated way.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop crime prevention policy frameworks for the long-term future	1.1. Research and consultation to influence policy and educate the community are initiated. 1.2. Strategies to stimulate informed debate on crime prevention policy and practice are initiated and utilised. 1.3. Lobbying is undertaken to influence policy and legislation. 1.4. Government policies on crime, public safety and crime prevention are reviewed and analysed with a view to the development of improved or alternative policy frameworks .
2. Promote innovation and change in crime prevention practices	2.1. Organisational culture is analysed and influenced in ways that support innovation and change. 2.2. Crime prevention practices are embedded into policies, programs and budgets. 2.3. Opportunities for improving and strengthening crime prevention service delivery are identified and evaluated. 2.4. Innovative products and initiatives in crime prevention are promoted to maximise potential for use and, where appropriate, profitability.
3. Promote crime prevention through strategic communication initiatives	3.1. Communication initiatives are developed and conducted in accordance with organisational strategic intentions and protocols. 3.2. Diverse communication methods are used to meet the needs of various audiences. 3.3. Potential resistance and negative publicity or perceptions are anticipated and addressed or minimised through personal consultation and negotiation.
4. Participate in political processes to advance crime prevention principles and practices	4.1. Advantages and mutual benefits are demonstrated to stakeholders to promote acceptance. 4.2. Active participation in influential decision-making forums and working parties is undertaken.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communication, both written and verbal, at a level that enables effective completion of required tasks public speaking participating in interviews liaising and networking preparing promotional materials lobbying community consulting promoting and marketing conducting risk assessments, both OHS and general implementing control measures that reduce risks.
Required Knowledge
organisational policies, procedures, strategic intentions and priorities current crime prevention services, programs and strategies of the organisation and a range of relevant other agencies contemporary crime prevention principles and practices general principles and practices of advertising, and marketing, and factors that impact on promotional success the impacts of culture, gender, age and language on promotional styles and materials practices and protocols related to using public media such as newspapers, radio broadcasts and the Internet OHS legislation, codes of practice and enterprise procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Demonstrated ability to work constructively with individuals, organisations and processes to influence the future direction of crime prevention practice. In particular, evidence must be obtained on the ability to: develop and promote policy positions advance a crime prevention philosophy through strategic communication initiatives influence organisations and processes to integrate crime prevention practices into operational activities.
Context of assessment	Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the relevant Training Package. Evidence is best gathered through a holistic assessment activity that integrates the elements of competency. Assessment should reinforce the integration of the key competencies as indicated at the end of this unit. Formative assessments may be conducted off the job and/or in simulated work environments. However, summative assessment of this unit of competency must be undertaken in an actual setting and preferably in conjunction with normal crime prevention activities. Evidence may be gathered by direct questioning, observation of consultation and liaison in context or by supervisor reports, and by examination of a portfolio. The portfolio should contain reports that show evidence of activities undertaken to develop policy positions, promote innovation and change and advance crime prevention principles and practices.
Relationship to other units(prerequisite or co-requisite units)	This unit may be assessed independently or in conjunction with: CHCP&R6A Coordinate policy development.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence of competency in this unit will need to be gathered over time and across arrange of actual or simulated workplace situations involving a combination of direct and indirect forms of supplementary evidence. Substantiation of prior performance may be sought from supervisors and peers within the workplace or from others who are able to provide reliable and substantiated evidence regarding the candidate's prior performance.
Resource implications	This unit involves workplace-based activity. The resources should relate specifically to the organisation or community's policies, guidelines, requirements, resources and equipment and may include: literature and information organisational policies and guidelines access to a particular geographic area and/or community group.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Research and consultation may:	Take place at the following levels: Be: Include the following processes: international national state regional local community. qualitative quantitative. interviews (e.g. structured, semi-structured and unstructured in group or individual settings) conversation (e.g. telephone or face to face) collection of materials (e.g. printed matter or videos) attendance at workshops, meetings or forums questionnaires and other survey techniques.
Strategies to stimulate informed debate may include:	employing networking processes using information and awareness raising techniques such as meetings, media releases, brochures, newsletters, community-based print and electronic media using consultative processes.
Lobbying may take place within various forums including:	workshops meetings conferences seminars public events private discussions committees.
Policy frameworks are constructs of philosophy, protocols and processes designed to guide future action, and may cover:	national, state or territory and local government policies related to: funding policies and criteria of resource-providing agencies policies and practices of private support agencies established procedures and practices of community groups policy and guidelines for involving community participation guidelines for initiating new program development procedures for identifying, documenting and disseminating information policies on records' maintenance and minimum requirements for records' security procedures to be followed in resource identification, acquisition and disposal practices and protocols to be followed for: guidelines for conducting community safety audits approval protocols for intrastate, interstate and international travel and for expense reimbursements. employment and unemployment health family welfare justice administration equal opportunity anti-discrimination Aboriginal and Torres Strait Islander peoples multicultural affairs victims' support groups women's groups workplace relations occupational health and safety (OHS) youth drugs community safety initiating and responding to requests for information and grievance issues or complaints initiating and accessing professional development
Opportunities for improving and strengthening crime prevention service delivery include:	the nature and focus of services, programs and activities organisational and community structures, policies, procedures and priorities evaluations work practices level of personnel competence community relationships and expectations resource levels and use cultural appropriateness of existing programs levels and sources of funding.
Innovative products and initiatives may include:	target-hardening strategies fraud-control systems alarm systems technological advancements. And may be promoted through a variety of means and forums including: professional networks conferences public events marketing material.
Strategic communication initiatives may:	be developed by the practitioner be developed by the practitioner's organisation involve utilising a professional advertising or marketing service.
Diverse communication methods may include:	use of media outlets specific promotional campaigns and materials such as flyers, brochures, promotional articles in local newspapers public communication, including: use of existing own or other organisational information channels such as noticeboards, bulletin boards, newsletters and pamphlets verbal briefings memos formal presentations email newsgroups. public speaking opportunities local media interviews and press releases
Potential resistance and negative publicity or perceptions may be because of:	previous experiences misinformation misunderstanding.
Political processes may be at local, state and national levels and may include:	influential decision-making forums involvement of members of parliament in high-profile activities distribution of publicity material and reports.
Advantages and mutual benefits may include:	wider application of crime prevention strategies and practices integration of initiatives use of funds in high priority areas publicising outcomes.
Influential decision-making forums may be at local, state or national levels and may include:	consultative committees working parties steering groups and advisory groups boards of control reference groups.
Compliance with OHS legislation, codes of practice, public safety considerations and enterprise procedures may include:	office safety and security isolating work that represents a safety risk from fellow workers and others addressing workplace violence safety of volunteers, networks and community groups safety of individuals in the community providing guidance, information or training on OHS issues hazard and risk assessment, and related control measures and procedures (both OHS and general) for proposed and ongoing activities, programs and projects.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN417A Conduct community consultations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers conducting community consultation on behalf of the organisation in line with its strategic vision and program development. The unit is appropriate to employees in all areas of the organisation and covers the process of consultation, from identification of stakeholders and methodologies through to documentation of issues and formulation of recommendations.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan community consultation	1.1. Specific consultation needs are identified based on the issue and organisational requirements. 1.2. The objectives for the consultation are discussed with appropriate personnel. 1.3. Consultation methods are identified and discussed with appropriate personnel. 1.4. A consultation plan is developed and discussed and/or endorsed with appropriate personnel.
2. Facilitate consultation	2.1. Information is prepared that is clear, accurate and appropriate to the needs of the parties. 2.2. Measures to expedite community consultation are taken to ensure consultation occurs within an identified time frame. 2.3. Information is provided to participants at an appropriate time and place. 2.4. Access and equity requirements are implemented in the consultation. 2.5. Consultation is undertaken using effective facilitation techniques suited to the target audience. 2.6. Difficult situations are handled effectively using collaborative problem-solving techniques.
3. Report consultation outcomes	3.1. Responses are collated and formatted to facilitate analysis. 3.2. A report is prepared that includes recommendations to enable informed decision making. 3.3. Feedback is provided to interested parties. 3.4. Other issues raised during consultation are directed to relevant department or person for action. 3.5. The effectiveness of the consultation process is evaluated and action is taken where necessary.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultation presentation negotiation report writing quantitative and qualitative analysis facilitation technology decision making.
Required Knowledge
relevant council policies and procedures relevant legislation strategies, policies and procedures on minimising resource use access and equity issues strategies for consultation code of conduct and ethics facilitation techniques.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: plan a community consultation to enable and encourage relevant groups or individuals to be involved facilitate a community consultation that produces valid and useful information and ensures that the council's image and reputation are maintained or enhanced prepare an accurate report on the outcomes of the community consultation that enables informed decision making to occur.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role, in particular: LGACOMP024A Develop community relations.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Consultation methods may include:	public meetings phone-ins questionnaires informal gatherings door knocks council meetings.
Information may include:	graphics models computer animations video displays overheads handouts development plans interpreter service.
Participants may include:	community groups other authorities individuals emergency authorities private sector business interests special interest groups experts.
Facilitation techniques may include:	active listening targeted questioning points of clarification group discussions presentation group activities.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN419A Implement and facilitate community development strategies and programs

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers providing support and assistance in the implementation of community development strategies and initiatives. The unit looks at the process of consultative planning, administrative aspects of implementing the strategies and programs, working with others and evaluating the cycle. The unit is appropriate for those working specifically in the implementation of council community development initiatives and social justice planning programs.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan the implementation of community development strategies and initiatives in consultation with appropriate personnel	1.1. Key individuals and groups are identified through appropriate research and consultation. 1.2. The values and structure of the community are identified. 1.3. A preferred consultation strategy is identified. 1.4. Appropriate interpersonal and networking skills are used to enlist the support of key individuals and groups. 1.5. Implementation issues are identified. 1.6. Appropriate activities are identified and developed to maximise community participation. 1.7. Adequate resourcing is identified.
2. Work with individuals and groups to establish cooperative processes	2.1. Opportunities are identified and accessed to gain community participation in a range of community forums and decision-making processes. 2.2. Opportunities are pursued to maximise access to community groups and processes. 2.3. Strategic alliances with key individuals and groups are developed and maintained. 2.4. Activities are undertaken with the group to facilitate the development of common goals and strategies. 2.5. Interpersonal skills are used to motivate the group to work cooperatively. 2.6. Advice and information is provided to the group to ensure that its members are informed of relevant issues and opportunities. 2.7. Reports are provided in accordance with organisational procedures.
3. Administer activities	3.1. Tasks and resources are allocated and monitored in accordance with planned outcomes. 3.2. Time frames and milestones are monitored and reported to designated people in accordance with organisational requirements. 3.3. Expenditure is detailed and monitored against allocated budget. 3.4. Records are maintained in accordance with organisational requirements.
4. Support group processes	4.1. Assistance is provided to implement operational arrangements that facilitate group processes. 4.2. Support is provided to develop and maintain group processes and facilitate achievement of identified outcomes. 4.3. Support is provided to ensure there is ongoing evaluation of group processes. 4.4. Assistance is provided to the group to access additional assistance and resources as required.
5. Monitor and evaluate implementation	5.1. Feedback from all stakeholders is used to identify improvements to processes. 5.2. Criteria are established in order to evaluate performance and outcome of implementation processes. 5.3. Processes including consultation strategies are evaluated against criteria. 5.4. Recommendations to improve processes are developed in line with evaluation outcomes.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
research project and program evaluation budgeting negotiating liaising networking group facilitation.
Required Knowledge
community development principles and practices community profile structures, processes and characteristics of the organisation funding sources and their policies and strategies for encouraging community participation strategies, policies and procedures on minimising resource use relevant local, state and federal strategies and legislation.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: plan a range of activities to ensure appropriate participation of groups and individuals in community strategies and initiatives develop and maintain public processes to address common issues work with a range of key stakeholders in the community implement activities related to specific community strategies and initiatives.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of formal and informal situations, involving different types of problems and clients.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Key individuals and groups may include:	advocacy groups policy and decision makers in specific community groups individuals, groups or communities most likely to be affected by strategies community leaders people with formal and informal representative roles citizens.
Values and structures may include:	cultural preferences and customs religious and spiritual observances language gender family relationships status and protocol ceremonies and celebrations citizenship.
Resourcing may include:	administration support physical transport venues material and equipment provision of training financial provision of facilities funding staff skills and time.
Opportunities may include:	activities at service delivery, program, operative and management levels formal and informal systems promotion support meeting focus groups on relevant issues public meetings special interest groups.
Community development strategies and programs may include:	developing learning communities building social capital programs implementing social justice planning programs developing cultural plan and programs delivering education programs.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN420A Contribute to policy development

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers analysing policies that impact on the client group and the work of the organisation, undertaking research and preparing briefing papers. The unit is appropriate for council employees who assist in the development of policy formulation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Review existing policies	1.1. Relevant organisational and other policies are identified and assessed for their relevance and effectiveness in regard to the organisation's objectives. 1.2. Relevant stakeholders are consulted about their views on policies. 1.3. Reviews of policies are documented and presented in a format that is in accordance with organisational protocols.
2. Contribute to research for policy advice	2.1. Objectives of research are clearly defined and consistent with organisational requirements. 2.2. Research and consultation strategies appropriate to the research process are identified, planned and implemented within required time frames, resource constraints and agreed processes. 2.3. Factors impacting on the quality or outcomes of the research or consultation are identified and incorporated in reports. 2.4. Conclusions are supported by evidence and contribute to policy development.
3. Prepare briefing papers on policy issues	3.1. Briefing papers are prepared as required in a format appropriate to the audience, the purpose and the context. 3.2. Reasoned argument and evidence are incorporated into briefing papers. 3.3. Briefing papers are distributed according to organisational requirements. 3.4. Feedback and comments on suitability and appropriateness of recommendations is obtained in accordance with organisational requirements.
4. Promote informed policy debate	4.1. Strategies to stimulate informed debate are identified in consultation with colleagues and management. 4.2. Strategies to stimulate informed debate are implemented within required time frames, resource allocations and agreed processes. 4.3. Strategies are developed that enable exchange of views and information between policy initiators, clients and other stakeholders. 4.4. Recommendations for policy options are made, based on informed debate.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
analytical and research decision making evaluation communication and consultation marketing and negotiating ability to work in a team ethics and accountability networking literacy proofreading and editing writing skills problem solving.
Required Knowledge
local government processes, policies and priorities organisational processes, policies and priorities state and federal government processes, policies and priorities contexts for policies, people and the organisation procedures to analyse information to identify patterns and trends qualitative and quantitative processes information management systems and methods briefing paper writing and data presentation research processes and strategies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: review policies for effectiveness and relevancy to the organisation's current and future operations analyse and interpret data to support policy development prepare briefing papers to present a reasoned argument, including the identification of implications and consequences of particular courses of action involve all stakeholders in an informed debate to provide recommendations for policy options.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant organisational and other policies may include:	human resources administration financial management work practices training information technology sustainability customer service.
Objectives of research may include:	hypothesis testing situational diagnosis identification of trends process mapping comparative analysis.
Research and consultation strategies may include:	group and individual structured, semi-structured and unstructured interviews conversations (phone or face to face) observing and listening attending workshops, meetings and forums reviewing documentation interviewing colleagues and clients focus groups analysing data.
Factors may include:	assumptions resources organisational policies and procedures time competencies of client group organisational objectives methods of data analysis quality assurance system technology.
Strategies to stimulate informed debate may include:	employing a range of communication styles, modes and media employing a range of consultation techniques employing networking strategies.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN421A Participate in negotiations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers participating in negotiations either as an individual or as a member of a team. It includes effective negotiation techniques, planning and preparing for negotiation and finalising the agreement. The unit is suitable for those working as team leaders or managers or those dealing extensively with the community or other external stakeholders.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan the negotiation	1.1. Purpose of the negotiation is clarified and the desired outcomes of all parties are considered. 1.2. Approach to be taken is determined based on analysis of the strength and weakness of the position and the most appropriate negotiating style. 1.3. All information relevant to the negotiation is collected, analysed and organised to support the selected approach. 1.4. Negotiation plan is developed in accordance with organisational procedures and legislative requirements. 1.5. Plan is communicated to team leader and other staff assisting in the negotiation.
2. Conduct the negotiation	2.1. Issues and processes are documented and agreed upon by all parties. 2.2. Effective negotiation techniques are used to persuade and convince other party of the strength of the argument put forward. 2.3. Plan is adapted where required to respond to changed circumstances. 2.4. Appropriate techniques are selected to deal with conflicts and break deadlocks. 2.5. Possible solutions are discussed and their viability assessed. 2.6. Agreed position is confirmed.
3. Participate in mediation forums	3.1. Mediation is planned in accordance with organisational procedures and legislative requirements. 3.2. Background information is sought from all parties to facilitate mediation process. 3.3. Mediation is conducted in a manner that facilitates open communication. 3.4. Appropriate mediation techniques and questioning are used to encourage parties to explore and reflect on issues. 3.5. Appropriate techniques are selected to deal with conflicts and break deadlocks. 3.6. Assertive communication is used to reach a solution.
4. Finalise the outcome	4.1. Debriefing and reporting of negotiation outcomes is provided to appropriate stakeholders. 4.2. Agreement is confirmed and accurately documented in accordance with organisational procedures. 4.3. Outcome of the negotiation is evaluated and further action to be taken is determined, if required.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
problem-solving strategies to know how to deal with unexpected questions or attitudes interpersonal skills to develop rapport with other parties to the conflict communication skills to come to an effective agreed outcome negotiation skills to negotiate difficult situations and resolve problems as they arise flexibility to adjust quickly to differing situations empathy to develop rapport and understanding with and for the other party evaluation of strategies to prepare negotiation plan conflict management skills report writing skills ability to relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities.
Required Knowledge
legislative and/or other legal provisions sources of information organisational policies and procedures for negotiations decision making and conflict resolution strategies recording and reporting procedures organisational goals understanding of the concept of diversity range of evaluation methodologies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: interpret accurately and comply with legal and procedural requirements analyse all relevant information and document a negotiation plan that complies with organisational procedures and relevant legislative requirements conduct a range of negotiations using a variety of techniques to reach predetermined organisational outcomes conduct a range of mediation forums using a variety of techniques to reach an agreed solution develop and document in a well-organised manner negotiation outcomes that address the requirements of the organisation and clearly identify areas for further required action.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of formal and informal situations, involving different types of problems and clients.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Purpose of the negotiation may include:	content desired outcomes consequences of not reaching agreement other alternatives.
Negotiating style may include:	collaborative competitive subordinate.
Information relevant to the negotiation may include:	background on other parties in the negotiation understanding of the topic to be negotiated clear understanding of desired outcomes history of the dispute knowledge of the organisation precedents processes and procedures legislative requirements bargaining information.
The negotiation plan may include:	tactics timing presentation documentation facts relevant to the dispute non-verbal environments personal attributes strategies to manage process strategies to manage conflict internal or external organisational options for resolving conflict.
Effective negotiation techniques may include:	presentation techniques speaking skills listening techniques questioning techniques personal attributes non-verbal communication skills analytical skills.
Changed circumstances may include:	decision to alter tactics decision to withdraw changed agenda new information.
Appropriate techniques for breaking deadlocks may include:	restating the position clarifying the positions of both parties deferring the decision summarising the progress to date calling in a third party preparing a compromise.
Stakeholders may include:	management colleagues clients relevant union officials.
Agreement may include:	follow up action issues or undertakings to be completed, allocated or referred time lines.
Mediation techniques may include:	demonstrating empathy using appropriate body language reflecting, summarising and paraphrasing asking open-ended questions active listening.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN422A Develop and maintain supplier relationships

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing and maintaining effective relationships with suppliers to the organisation to ensure efficient supply chain processes. The unit is appropriate for those responsible for supply chain processes within a unit or the organisation as a whole.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan for procurement of goods and services	1.1. The purpose and specifications of required goods and services are identified. 1.2. A market assessment is used to identify options for acquiring goods and services in accordance with legislative requirements and organisational policies and procedures. 1.3. Quantities of required goods and services are determined. 1.4. Frequency of ordering or requesting goods and services is analysed. 1.5. The criteria to evaluate potential or existing contractor performance are established. 1.6. Policies and procedures are developed for management of purchasing systems.
2. Evaluate potential suppliers	2.1. The process and criteria for evaluation of suppliers of goods and services are developed. 2.2. Suppliers of requested goods and services are identified. 2.3. Comparative costings for goods and services are obtained. 2.4. Supplier's ability to provide a consistent level of performance on repeat contracts is assessed. 2.5. Suppliers are evaluated against criteria. 2.6. A prioritised supplier shortlist is established based on the capacity of the supplier to provide cost competitive, quality goods and services. 2.7. The outcomes of the supplier selection process are documented including recommendations for agreements/contracts with selected suppliers.
3. Administer supplier contract	3.1. Procedures for the receival of supplied goods and services are implemented. 3.2. Supplied goods and services are assessed for conformity to contracted requirements. 3.3. Non-conformance of supplier with contracted requirements is accurately detailed. 3.4. Actions to rectify non-conformance are undertaken in accordance with organisational procedures and within scope of authority. 3.5. Issues of non-conformance beyond scope of authority are referred to designated personnel in accordance with organisational procedures. 3.6. Systems records are maintained and updated in accordance with organisational procedures.
4. Maintain supplier relations	4.1. Cooperative relationships are developed with supplier representative according to organisational policies and procedures. 4.2. Arrangements with suppliers are negotiated and implemented according to organisational policies and procedures. 4.3. Market factors that may affect the supply of goods and services are identified and communicated to relevant personnel. 4.4. Immediate corrective action is taken in consultation with the supplier where potential or actual problems are indicated. 4.5. Suppliers are continuously reviewed in regard to quality, profitability, service, delivery status and other relevant performance indicators. 4.6. Suppliers are deleted from supplier shortlist according to criteria.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
evaluation negotiation and consultation problem solving communication interpersonal numeracy skills for evaluating suppliers and contractual time frames cross-cultural literacy.
Required Knowledge
legislative and organisational procurement guidelines organisation's code of conduct suppliers in the marketplace common use arrangements financial accountability requirements probity and ethical issues procedures for receipt and payment of goods and services procurement approval procedures organisational procedures for monitoring the performance of suppliers contract performance and dispute policies and procedures business policies and plans as they relate to supply contracts operation of recording, reporting and statistical analysis systems and resources.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: plan for the procurement of goods and services enhance policies and procedures for management of purchasing systems develop a process and criteria to evaluate potential suppliers and establish a prioritised supplier shortlist against the criteria monitor the performance of supply contractors apply high level communication and interpersonal skills to maintain effective relationships with suppliers to ensure efficient supply chain processes and to mediate and resolve issues surrounding supply, maximising positive outcomes for the organisation and individuals within it.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of formal and informal situations, involving different types of problems and clients.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
A market assessment may include:	structure of the market and key stakeholders market capability market maturity market strength factors and conditions that may affect supply potential impact of intended contracting activity.
Options may include:	stakeholder consultation confirmation that a procurement process is necessary development of a business case comparison of internal and outsourced provision whether to buy or lease.
Suppliers of requested goods and services are identified by:	open or restricted tendering and contracting expression of interest request for proposal request for quotation request for tender request for offer direct purchases using existing supply arrangements such as standing offers common use arrangements oral and written quotations direct purchases from retail or wholesale outlets electronic arrangements.
Conformity to contracted requirements may include:	price quantity quality delivery schedules.
Arrangements may include:	verbal and written orders purchase orders credit card petty cash memoranda of understanding or memoranda of agreement in-house service level agreement contracts common use arrangements and standing offers.
Negotiation process may include:	face to face correspondence meetings telephone electronic media.
Performance indicators which assist in reviewing suppliers may include:	price quality supply reliability stock range delivery schedules warranties and post-purchase support variation from supply specifications appropriateness supplier relationships.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN423A Provide induction and orientation for new employees

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing, conducting and evaluating induction and orientation programs for new employees. The unit is suitable for those within the human resources area but could also be suitable for team leaders and managers.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop induction processes	1.1. Existing induction processes and procedures are identified and evaluated based on current and future needs of the organisation. 1.2. Consultation is undertaken with business units and other key stakeholders in developing processes and procedures. 1.3. Relevant information and organisational requirements are utilised in preparing induction documentation. 1.4. Content and methodology for induction processes are developed and documented. 1.5. Forms, procedures and induction processes are trialled and measured against objectives. 1.6. Processes and procedures are integrated with other key human resources function areas.
2. Manage induction of staff	2.1. Training and assistance are provided where required to all persons engaged in inducting staff. 2.2. Induction is undertaken in accordance with the induction plan. 2.3. Implementation of the induction is monitored against the induction plan. 2.4. Induction activities are coordinated in accordance with the induction plan. 2.5. Participant progress and the extent to which the induction process is meeting its objectives are monitored through feedback from participants and other relevant persons.
3. Evaluate induction processes	3.1. A reliable and valid evaluation methodology is developed and implemented. 3.2. Information from a variety of sources is collected and analysed in order to determine the effectiveness and efficiency of the induction process. 3.3. The evaluation methodology allows for the organisation's process to be compared with other models of good practice in induction. 3.4. Recommendations on modifications or enhancements are formulated for future revision of induction processes.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
effective consultation with stakeholders internal marketing and promotion project management and evaluation skills negotiation skills using a variety of words and language structures to explain complex ideas to different audiences interpreting and explaining complex formal documents and assisting others to apply them in the workplace written advice and reports requiring reasoning and precision of expression discussion using exchange of complex oral information cross-cultural, gender and disability competency.
Required Knowledge
legislation from all levels of government that affects business operation, especially in regard to occupational health and safety, environmental and sustainability issues, equal opportunity, industrial relations and anti-discrimination relevant terms and conditions of employment induction methods employee contracts industrial relations systems understanding of the concept of diversity equal employment opportunity terms and conditions of employment human resource policies and practices familiarity with models of good practice in induction range of evaluation methodology.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: develop induction processes and procedures that meet the organisation's objectives and are integrated with other key human resource functions establish effective induction processes that facilitate the provision of information matched to organisational needs.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of formal and informal situations, involving different types of problems and clients.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Other key stakeholders may include:	all those individuals and groups, inside and outside the organisation, with some interest in the organisation's behaviour, actions, products and services, including users of the human resource service, employees at all levels in the organisation and union or association representatives management.
Information from a variety of sources may include:	basic statistical analysis interviews with stakeholders surveys focus group interviews research on existing programs solicited and unsolicited feedback organisational reviews workplace management data entry and exit interviews.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN424A Provide staff development programs

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing, conducting and evaluating staff development programs. These programs form part of the performance management system and include training, job rotation and coaching or mentoring. The unit is suitable for those working as team leaders or managers, or in an organisational development capacity.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify staff development requirements	1.1. Specific needs for staff development are identified and confirmed through consultation with appropriate personnel. 1.2. Current competencies and any relevant characteristics of the target group are identified using appropriate investigation methods. 1.3. Staff development options are identified and developed.
2. Develop staff development strategies and programs	2.1. Overview strategies, including appropriate timing and costs, are prepared and confirmed with appropriate personnel. 2.2. Resources required for the program are identified and approved by appropriate personnel. 2.3. Arrangements are made with personnel required to support the strategy. 2.4. Information on the strategy is made widely available, using a variety of methods. 2.5. Promotional activities are monitored for effectiveness in collaboration with appropriate personnel.
3. Conduct training programs	3.1. Training program goals and training session outcomes are explained to, and discussed with, training participants. 3.2. Presentation and training delivery are appropriate to the characteristics of training participants and the development of required knowledge and skills. 3.3. Presentation and training delivery methods provide variety, encourage participation and reinforce knowledge and skill development. 3.4. Spoken language and communication strategies or techniques are used strategically to encourage participation and achieve the outcomes of training sessions. 3.5. Individual learning and group dynamics are monitored and managed to achieve program goals. 3.6. Training sessions are reviewed and modified as necessary to meet training participants' needs. 3.7. Training programs are evaluated to ensure ongoing relevance.
4. Evaluate staff development strategies and programs	4.1. Feedback on effectiveness of strategies is sought from staff development participants, supervisors and managers. 4.2. Adjustments to staff development strategies are considered and incorporated.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
skills in facilitating group and individual learning in specific contexts skills in the design of activities and tasks to facilitate learning in specific contexts planning own work including predicting consequences and identifying improvements LLN skills required to: present information in a clear, logical and coherent manner present technical information using language that mirrors the language used to perform the task or skill in the relevant work context adjust spoken and written language to suit audience employ interaction strategies and techniques to encourage participation (e.g. probing questioning, active listening and constructive feedback) prepare learning resources and materials using language and layout features to suit intended audience communicate in a manner appropriate to the culture of the workplace, personnel and target group relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities design and/or customise effective learning resources.
Required Knowledge
legislation from all levels of government that affects business operation, especially in regard to occupational health and safety (OHS), environmental and sustainability issues, equal opportunity, industrial relations and anti-discrimination relevant competency standards including industry or enterprise standards relationships of competencies to industrial agreements, classification systems and the Australian Qualifications Framework relevant workplace policies and procedures that apply in this work context, and related legislation on regulatory requirements (e.g. OHS and anti-discrimination regulations) understanding of the principles of adult learning and competency-based training as applied to target group awareness of LLN issues and principles in the context of training, including the integration of LLN into technical training knowledge of training delivery methods and strategies sources of assistance for participants requiring language or other particular support range of staff-development strategies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: utilise research and consultation skills to analyse specific staff-development needs of target groups within the organisation apply knowledge of the principles of adult learning and competency-based training to a target group outline options for staff development and plan the implementation of activities deliver a training program that ensures that: review and evaluate staff development strategies to make continuous improvements. training participants are involved in the sessions LLN issues are taken into consideration
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of formal and informal situations, involving different types of problems and clients.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Specific needs for staff development may be identified by:	matching organisational needs to available Training Packages reports on assessment of competencies organisation training and assessment record-keeping system self, peer or supervisor performance appraisals.
Relevant characteristics of the target group may include:	language, literacy and numeracy (LLN) needs culture and language educational background gender age physical ability previous experience with the topic experience in training level of confidence, nervousness or anxiety.
Training sessions may be:	on the job in a simulated setting in a training organization in a combination of locations to suit the knowledge and skills being learned in a single site or multi-site operation.
Staff development strategies may include:	training job rotation performance management coaching and mentoring.
Appropriate personnel may include:	team leaders, supervisors, managers and employers participants, employees and learners technical and subject experts, including LLN specialists government regulatory bodies union or employee representatives training and assessment partners trainers and assessors.
Presentation and training delivery methods may include:	oral presentations simulation activities project work group activities practical demonstrations assignments laboratory work shadowing, coaching or mentoring computer-based learning role plays interviews discussion groups action learning on-the-job learning practical placements.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN425A Develop a communication plan

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers preparing and developing an integrated communication plan to enable the effective communication to the community and specific groups of council services and other relevant information. The unit is suitable for a range of contexts in the organisation and can be applied to promotional and marketing material, informative material and material related to specific events or activities.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop communication objectives	1.1. The target audience is identified. 1.2. Relevant and appropriate media are identified and assessed in accordance with council requirements and audience needs. 1.3. Relevance of existing materials and activities is assessed based on changing communication needs and organisational policies. 1.4. Communication objectives are determined and integrated into council strategies and priorities.
2. Prepare a communication plan	2.1. The elements of a communication plan are determined in accordance with council requirements. 2.2. Forms of communications are evaluated in relation to communication objectives. 2.3. Promotions are evaluated for inclusion in the communication plan. 2.4. Objectives of the communication plan are developed and evaluated for cost effectiveness and for effectiveness. 2.5. Communication plan is prepared in accordance with council requirements.
3. Implement the communication plan	3.1. Resources required to complete the communication activities are obtained. 3.2. Responsibilities and functions are allocated to relevant personnel. 3.3. Communication materials are developed to suit purpose of the communication activity and requirements of the audience. 3.4. Professional assistance in the development of materials is sought as appropriate. 3.5. Communication is paced and sequenced to meet a range of requirements and types of audience.
4. Review and report on the communication plan	4.1. Feedback mechanisms are established and utilised to evaluate and review communication activities. 4.2. Reports are prepared in accordance with organisational requirements. 4.3. Communication activities are adjusted as appropriate.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
verbal and written communication consultation analytical problem solving research evaluative collating and interpreting statistical data, including trend analysis risk management cost-benefit analysis strategic thinking negotiation report writing.
Required Knowledge
organisation's marketing plan organisation's services data collection and analysis techniques basic financial records communication models.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: undertake appropriate, detailed and thorough research to determine communication objectives using a range of techniques develop a communication plan based on the analysis undertaken to provide a strategic direction for communications and promotions in a clear and unequivocal manner manage the implementation of the communication plan within the organisation and unit/area monitor, evaluate and review the communication plan and prepare a report that includes recommendations for adjustments.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Forms of communication may include:	fliers, brochures and pamphlets media products press releases posters kits public relations materials invitations presentations and demonstrations audio and videotapes electronic press hits web sites focus groups on relevant issues community programs guidance materials descriptions labels signs.
Promotions may include:	films multimedia products seminars and workshops public forums special occasions and festivals performances open days ceremonies.
The communication plan may include:	the rationale, aims, objectives and expected outcomes in financial and other terms facilities and equipment needed target audience communication and promotion requirements time constraints budget allocation resources, including human resources staff training.
Key stakeholders may include:	government and non-government organizations community leaders networks staff and colleagues board or committee of management specialist organisation media partners or potential partners senior management technical specialists.
Feedback mechanisms may include:	surveying clients informal discussion focus groups.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN525A Undertake business planning

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers undertaking business planning for a unit or functional area within the organization. The unit specifically looks at research tools that underpin business planning, including the use of statistics. It covers identifying priorities, using different types of planning strategies, identifying environmental sustainability issues, managing growth and incorporating triple bottom line.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Undertake research on business planning	1.1. Types of representations of statistical data are identified and analysed for appropriateness of purpose against organisational needs. 1.2. Trends and patterns from statistical data are identified and analysed to inform business planning. 1.3. Interpreted data is used to identify issues for consideration in business planning. 1.4. A range of planning strategies are identified and analysed for appropriateness to the unit and/or organisation.
2. Determine scope of required planning	2.1. Research is undertaken to identify issues relevant to the unit, including sustainability issues. 2.2. Opportunities for growth are investigated and identified. 2.3. Factors relevant to the organisation's vision and strategic plan are considered. 2.4. Analysis of all issues is undertaken and priorities are determined. 2.5. Risk management strategies are identified as part of the planning process. 2.6. A range of planning strategies are investigated and analysed to determine appropriate strategy to adopt.
3. Develop a business plan	3.1. Organisation vision, mission and purpose are confirmed and in line with identified business growth opportunity. 3.2. Appropriate research is undertaken to ensure all relevant issues are considered, including environment, finance, safety and other areas of impact and opportunity. 3.3. The business plan demonstrates analysis of community needs, resources and legal requirements in accordance with organisational goals. 3.4. Triple bottom line reporting issues are identified and considered in the development of business plan.
4. Develop operational strategies to meet identified business planning and potential growth	4.1. Performance measures, operational targets and quality assurance issues are developed to conform to business plan. 4.2. Structured approach to innovation, including the use of existing or emerging technologies, is developed to respond to changing community and unit or area requirements. 4.3. Key performance indicators and targets are identified and used to monitor client satisfaction and unit or area performance. 4.4. Business plan is clearly communicated and promoted to relevant stakeholders and staff to ensure understanding and support. 4.5. Appropriate structures are designed, redesigned and implemented to optimise achievement of unit or area goals and stakeholder expectations. 4.6. Processes are developed to ensure that ongoing evaluation of the planning process is conducted.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communication consultation conflict management analytical problem solving research evaluative ability to collate and interpret statistical data, including trend analysis risk management cost-benefit analysis strategic thinking negotiation.
Required Knowledge
strategic planning principles and approaches organisational development and management quality assurance data collection methodologies statistical interpretation and analysis relevant legislation that affects business operation purpose, mission and values of the organisation external environment, including social, political, economic and technological developments concept of sustained competitive advantage consultative processes and methods organisational change processes organisational design processes legislation, codes and by-laws relevant to the organisation's operations business planning concepts environment sustainability as a whole system approach environmental issues.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: undertake appropriate, detailed and thorough research using a range of techniques to evaluate the organisation's own capabilities and the environment in which the organisation and unit or area is operating develop or restate the organisation's strategic direction in a clear and unequivocal manner based on the analysis undertaken contribute to the development of business plans that minimise environmental impacts and maximise opportunities within the organisation, unit or area manage and promote the business plan within the organisation, unit or area.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant stakeholders may include:	clients employees government and government agencies suppliers of resources community management funding bodies.
Ecologically sustainable development issues may include:	waste minimisation and recycling emissions and spills resource efficiency including water and energy alternative energy sources reduction in use of non-renewable resources.
Opportunities may include:	corporate image and corporate citizenship staff morale cost reduction identification of market potential product differentiation and branding.
Business plan may include:	mission, goals and objectives strategies for achieving goals work plans income and expenditure statement cash flow forecast quality assurance mechanisms performance measures.
Information may include:	research into the environment research into client needs resource requirements interests of key stakeholders business viability.
Statistical data may include:	current financial state of the organisation current financial state of the unit or area financial performance to date review of financial inputs required, including sources of funding and finance projections of likely financial results budgeting risks and measures to manage or minimise risks forms of finance including working capital, fixed capital, debt and equity capital.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN526A Coordinate policy development

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers coordinating policy development processes including monitoring existing organisational policies, managing policy evaluations and providing policy advice. The unit is suitable for managers within the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Monitor existing organisational policies	1.1. Evaluation criteria are identified and established to determine appropriateness of existing organisational policies. 1.2. Operational staff and key stakeholders are consulted on existing organisational policies in line with evaluation criteria and organisational requirements. 1.3. Mechanisms are established to provide ongoing monitoring of organisational policies. 1.4. Existing policies are analysed against evaluation criteria. 1.5. Policy development requirements are identified and defined in terms of context, issues to be addressed, expected outcomes, possible complications, precedents and stakeholders. 1.6. Priority areas for policy development are recommended in accordance with organisational requirements.
2. Prepare policy advice	2.1. Policy development parameters, procedures, resources and time frames are established and confirmed. 2.2. Consultation processes with clients, staff and external personnel are developed and utilised. 2.3. Interorganisational cooperation in policy development is sought as appropriate. 2.4. Analytical framework for the development of an appropriate organisational policy is determined. 2.5. Relevant factors such as change management are considered in the development of policy advice.
3. Present and promote policy advice	3.1. Recommendations for policy options are presented and promoted to management according to organisational requirements. 3.2. An appropriate method of implementation is identified and agreed upon following approval of selected options. 3.3. Stakeholders are informed of the nature of policy changes, expected outcomes, issues, expected costs, time lines and contextual factors. 3.4. Where necessary the selected policy option is marketed to stakeholders. 3.5. Processes are developed to enable the ongoing evaluation and monitoring of policy options. 3.6. Processes are developed to review the policy development strategies within the organisation.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
analytical and research decision making evaluation communication and consultation marketing and negotiating networking literacy proofreading and editing writing problem solving.
Required Knowledge
state or federal government processes, policies, procedures and priorities local government processes, policies, procedures and priorities organisational processes, policies and procedures contexts for policies, people and the organisation procedures to analyse information to identify patterns and trends quantitative and qualitative processes information systems and methods policy writing presentation methods ethics and accountability research processes and strategies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: monitor existing organisational policies to provide periodic status reports to decision makers on the relevance of policies, policy gaps and recommended enhancements coordinate the policy development process by establishing parameters and procedures, supporting policy activities and monitoring resource allocations formulate organisational policy advice for consideration by decision makers communicate policy decisions to stakeholders.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Existing organisational policies may include:	human resources administration financial management work practices training information technology technical and professional requirements.
Policy development requirements may include:	alignment to social, political, environmental and economic trends changes to avoid discrimination outcomes of assessment of actual and potential impacts of policy on the organisation providing connections to other policies and legislation relevance of policies policy gaps enhancements.
Consultation processes may include:	a range of communication styles, modes and media lobbying strategies consultation strategies networking strategies.
Analytical framework may include:	best practice incremental radical transformation.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN527A Manage policy development

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers establishing, coordinating and promoting strategic policy development in the context of a changing social and political environment. The unit is appropriate to senior managers within the organisation in a range of contexts.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify future directions in policy development	1.1. Major issues impacting on policy and relevance of existing policies are analysed and interpreted. 1.2. Key stakeholders are consulted on future directions in policy to facilitate a coordinated approach to emerging issues. 1.3. Broad council directions and corporate goals are determined using appropriate consultation processes. 1.4. Key national and state policies are closely monitored for relevance. 1.5. A policy development process is planned and implemented in accordance with organisational guidelines.
2. Monitor and evaluate policy development	2.1. Organisational policies are assessed against future directions and organisational requirements to determine status for reviewing, amending or developing new policy. 2.2. Resource requirements for policy development and promotion are identified and secured. 2.3. Progress of policy development is monitored and adjusted to respond to contingencies. 2.4. Criteria for evaluating effectiveness of the policy development process are established and implemented and any recommendations for improvement are addressed. 2.5. Ongoing evaluation processes for policy development are established and implemented.
3. Promote policy development	3.1. Strategies for promotion are determined and promoted within the organisation and externally as appropriate. 3.2. Advocacy strategies and reporting mechanisms are selected and used to target key decision makers and others with influence in the identified policy area. 3.3. Perspective and position of the organisation are reflected in the advocacy strategies and reporting mechanisms selected. 3.4. Expected outcomes of policy implementation are clearly stated and communicated to staff. 3.5. Impact on work activities of new or revised policy implementation is clearly communicated to staff. 3.6. Staff members are assisted with the interpretation of policy and its application to work. 3.7. Policy and its implications are explained to other stakeholders.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
environmental scanning strategic thinking and decision making advocacy high level written and oral communication networking resource management analysis marketing evaluation team leadership project management report writing.
Required Knowledge
relevant legislation government discussion papers policy development models and systems consultation models organisational strategic plans organisational processes government processes.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: identify future directions in policy and analyse them to determine the major implications for organisational policy development manage the policy development process to ensure that policies meet organisational requirements and are consistent with council directions and corporate goals promote policies within the organisation and externally to ensure that all stakeholders are informed of key activities and decisions relevant to them.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to enable dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Major issues impacting on policy may include:	resource sharing regional planning legislative changes political changes changes in technology societal trends benchmarking.
Key stakeholders may include:	council sections staff unions management joint consultative committees elected members community groups and representatives local business government agencies.
Key national and state policies may include:	education health planning employment capital works.
Assessment may include:	relevance gaps compliance priorities.
Resource requirements may include:	personnel infrastructure financial.
Strategies may include:	public meetings informal gatherings door knocks mail outs media releases staff meetings.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN528A Provide advocacy and representation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers representing the interests of the council or organization in forums. The unit outlines the knowledge and skills required to advocate on behalf of the council or organization, and to represent the issues and interests of the council in forums within the organisation and with the community, individuals and other organisations.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish the representative role and process	1.1. The role, processes and conditions of representation are determined with individuals and key groups. 1.2. Relevant objectives to be pursued are identified in accordance with organisational priorities. 1.3. Strategy is developed to provide a framework for pursuing promotion of relevant interests. 1.4. Strategy is developed in accordance with legislative and regulatory requirements. 1.5. Purpose and objectives of the strategy are clearly determined and promoted.
2. Implement the advocacy strategy	2.1. Appropriate strategic alliances are identified and developed. 2.2. Opportunities to reflect, promote and represent relevant interests are created in accordance with the strategy. 2.3. Collaborative planning and action are promoted and supported. 2.4. Potential areas of conflict are identified and strategies are implemented to address them. 2.5. Potential impact of decisions is calculated and assessed in terms of objectives and priorities. 2.6. Reports and feedback are provided to key people in accordance with organisational requirements.
3. Represent the council's position	3.1. A positive image of council is promoted. 3.2. Issues, policies and practices are effectively communicated in writing and orally to a range of audiences. 3.3. Interpersonal communication meets the needs of the audience and the objectives of the representation. 3.4. Council's position is conveyed in a positive manner that contributes to consensus.
4. Evaluate effectiveness of representation	4.1. Decisions are analysed and reported against agreed objectives. 4.2. Appropriate follow up with key stakeholders is undertaken to obtain feedback to maximise effectiveness. 4.3. Adjustments to the strategy are implemented in response to the evaluation.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
written and oral communication research and analysis policy development consultation and networking measuring strategic planning and outcomes negotiation and mediation lobbying public speaking presenting at formal meetings facilitation.
Required Knowledge
local government processes community consultation and decision-making processes power structures and relationships in the organisation and community community development models nature and structure of the local government industry processes and structures relevant to organisational goals and objectives or work role models of negotiation models of management and leadership complex cultural awareness relevant policies at national, state and local levels relevant agencies and services that may assist in promoting and advocating political lobbying processes use of media for advocacy purposes how to access key stakeholders relevant regulatory, legislative and legal requirements.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: determine objectives based on organisational priorities develop a strategy to provide a framework for pursuing the promotion of a range of relevant interests as a representative of the organisation represent council in a range of contexts apply high level skills when representing specific issues within broad organisational, social, political and community structures represent individual and group concerns and interests effectively within the organisation and the community.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations formal and informal, involving different type problems and clients.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Representation may include:	advancing the interests of the business unit through forums promoting the interests of the organisation in a wide range of public forums.
Individuals and key groups may include:	management councillors colleagues rate payers interest groups service providers commercial enterprises government departments and agencies experts policy and decision makers media community groups.
Strategy may include:	public meetings and public profiling questionnaires and interviews monitoring trends development of issues paper and policy lobbying focus groups.
Opportunities may include:	events publicity committee membership public presentations media policy development special meetings and delegations focus groups.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGADMIN529A Manage finances

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers understanding the financial management and reporting processes for non-financial managers. The unit looks at the day-to-day financial management of a unit within the organisation and outlines the knowledge and skills required to interpret data and reports. It is suitable for team leaders and managers within the organisation who have responsibility for financial management and monitoring.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Interpret financial reports	1.1. Statistical financial reports are identified and analysed and the best methods of interpreting the data are determined. 1.2. Financial reports are received and income shortfalls and expenditure runs are identified, documented and discussed. 1.3. Financial reports are evaluated and financial impacts and implications are considered and documented.
2. Implement systems for financial management and reporting	2.1. Financial management and reporting procedures are developed in accordance with organisational and legal requirements. 2.2. Appropriate financial reports are prepared as required by the organisation. 2.3. Bookkeeping and accounting systems are implemented to ensure that accurate and comprehensive records of income and expenditure are appropriately maintained for the business unit. 2.4. Regular reconciliation against operational budgets is undertaken and any deviations are acted upon as appropriate.
3. Manage the use of funds	3.1. Actual income and expenditure is checked against budgets at regular, identified intervals. 3.2. Expenditure is assessed as being within agreed limits, does not compromise future spending requirements and conforms to the organisation's policies and procedures. 3.3. Actual or potential deviations from budget are reported to appropriate personnel and proposals for corrective action are developed and implemented.
4. Monitor financial performance	4.1. Financial budgets and projections are produced as required for each forward period and distributed to relevant personnel in accordance with legal and organisational requirements. 4.2. Financial performance targets are regularly monitored and reported and data is gathered to establish the extent to which the financial plan has been met. 4.3. Operational strategies are monitored for their effects on the financial plan. 4.4. Financial ratios are calculated and evaluated according to organisational benchmarks. 4.5. Financial plan is assessed to determine whether variations or alternative plans are indicated and changed as required. 4.6. Appropriate action is taken to ensure the achievement of profit or designated target and return to the business unit in accordance with the business plan and legal requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
literacy skills to interpret legal requirements and company policies and procedures written and oral communication numeracy skills to undertake financial calculations evaluation and decision making computerised and manual accounting budgeting reconciliation financial management information technology application.
Required Knowledge
awards and agreements organisational guidelines taxation requirements insurance requirements auditing procedures and requirements organisational procedures and practices principles and practices of effective resource management budgeting and planning processes and procedures financial management models and practices financial reporting procedures legal obligations for record keeping processing financial transactions basic accounting principles purpose of financial reports financial ratios interpretation of comparative profit and loss statements interpretation of comparative balance sheets preparation and interpretation of budget and actual reports benchmarking.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: interpret and evaluate financial reports to ensure financial management and budget are rigorously monitored implement systems of financial management and reporting to ensure that accurate and comprehensive records of income and expenditure are appropriately maintained manage the use of funds to ensure that actual income and expenditure are checked against budgets monitor financial performance to establish the extent to which the financial plan has been met.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legal requirements may include those relating to:	annual and other reports audit processes insurance relevant awards taxation and superannuation acquittal of funds.
Financial reports may include:	income expenditure loans assets bank accounts.
Appropriate personnel may include:	management other staff government regulatory bodies funding providers clients.
Financial ratios may include:	gross profit percentage net profit percentage expenses percentage staff productivity measures return on investment and return on total assets current ratio liquid ratio days debts are outstanding.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRH302B Undertake water sampling and routine reporting

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the sampling of water in areas or enterprises designated by council, and checking standards to council or agency specifications. The unit also involves the reporting of water testing results and issues that require further strategic response. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

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ELEMENT	PERFORMANCE CRITERIA
1. Establish sites for sampling	1.1. Water sampling sites are selected according to council or agency requirements, ensuring representative sites are selected. 1.2. Water monitoring programs are developed for a range of water sampling sites with reference to specific site conditions.
2. Undertake sampling and sample despatch	2.1. Relevant equipment is gathered and prepared for sampling activities. 2.2. Required samples are taken at the specified time and location. 2.3. Integrity of sampling procedures is maintained and required recording is completed in accordance with relevant council guidelines. 2.4. Samples are despatched for testing.
3. Establish and report results	3.1. Confirmation is obtained that testing has been undertaken according to correct procedures as outlined in council public health plan requirements or other operating agreements. 3.2. Results are compiled within agreed time frames and reported to designated officers.
4. Raise and action issues of concern requiring strategic response	4.1. Results that do not comply with water quality guidelines or criteria are raised with appropriate council officers. 4.2. Enquiries are handled according to council procedures and legislative guidelines and discussion with, or release of information to, members of the public is in accordance with agreed communication strategies.

Required Skills and Knowledge

Hidden text
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
preparing, collecting, labelling and preserving water samples disposing of waste and spent samples correctly producing reports and logs planning work activities working effectively as part of a team performing task-related calculations identifying and obtaining resources following plans and instructions applying procedures and standards communicating work requirements using literacy skills in regard to verbal and written communication in the workplace using personal protective equipment maintaining databases compiling reports.
Required Knowledge
types and purposes of water samples procedures and techniques for water sampling water sample preparation, including: prevention of contamination volume of sample appropriate containers preservation location selection location maintenance equipment transportation documentation procedures for water samples chain of custody issues pertinent to water quality investigations, such as outbreaks of Legionella disposal procedures for waste and excess water samples task-related calculations legislative and organisational policies, procedures and standards communication systems work planning processes effects of weather and conditions on work sampling techniques and protection protocols relevant local area geography relevant enterprise licensing regulations.

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: take samples from agreed and valid testing sites ensure sampling methods are in accordance with appropriate guidelines ensure sampling procedures avoid risk of contamination or misreporting undertake analysis in accordance with policy and procedures raise concerns to ensure appropriate response.
Context of assessment	On the job or in a simulated workplace environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over a period of time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant legislation, guidelines, council public health plan, agreements and communication procedures water sampling equipment and sites test results.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Water sampling sites may include:	water supplies watercourses lakes and beaches swimming pools and spas drainage and treatment outlets cooling towers.
Site conditions may include:	water levels tides wind seasonal and other conditions.
Equipment may include:	protective equipment sample bottles frames and tubes dip tubes automatic samplers.
Samples may include:	programmed samples ad hoc samples taken in response to a concern or complaint grab, composite or flow-weighted composite samples for: microbiological testing testing for chemical and physical characteristics grab, integrated or concentrated samples for blue-green algae: identification enumeration toxicity testing.
Sampling procedures must be conducted using consistent and valid methodology, regarding:	sterile containers location protection and refrigeration labelling storage safe despatch record of activity.
Recording may include:	word processing spreadsheets maintaining databases diary keeping storage and backup of records.
Council guidelines may include:	public health plan procedures legislation environmental and sustainable practices joint agency agreements or protocols.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRH303A Undertake vector control duties

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the collection of samples and performance of routine eradication duties to program specifications.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Locate breeding and harbourage sites of nominated vectors	1.1. Response to reports from public, agency staff or council departments is within service and indicative health guidelines. 1.2. Access to property is in accordance with council/health program protocols and effectively communicated to landowners and tenants. 1.3. Breeding sites or potential breeding sites for insects are identified, including use of sampling and trapping techniques. 1.4. Harbourages or potential harbourages for vermin are identified.
2. Assist in the control and reduction of nominated vectors	2.1. Insects and vermin are treated according to council/health program guidelines. 2.2. Appropriate protocols are followed by staff and contractors to ensure workplace and public safety. 2.3. Activity is programmed effectively to ensure response that is appropriate to season, weather or invasion.
3. Issue notices to properties in breach of vector or vermin legislation	3.1. Notices are issued in accordance with council and program regulations. 3.2. Voluntary compliance principles are observed.
4. Conduct follow up inspections of vector breeding and harbourage sites	4.1. Inspections are conducted at intervals appropriate to season or cycle to achieve optimum compliance. 4.2. Breaches and ineffective reduction are addressed. 4.3. Hazard reduction and cost recovery action is in accordance with council regulations.
5. Provide general advice to the public in relation to vector control	5.1. Community education programs are programmed to achieve maximum impact and budgetary effectiveness. 5.2. Enquiries are responded to promptly and new issues for inclusion in program are identified.
6. Provide reports on activity	6.1. Data is supplied to assist in program reporting to council/health program funding authorities.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
observation and survey written and verbal communication basic computer skills including word processing, scheduling, spreadsheets, databases, global positioning systems and council mapping system school and public presentations operating four-wheel drive manual vehicle, quad bike, hand-held and motorised spray units, mister and two-way radio.
Required Knowledge
legislation and local laws environmental and sustainability practices mosquito/mosquito larvae and fly identification and breeding sites, nominated vector identification and evidence of infestation and potential harbourage areas, local weather patterns and rainfall application of treatments (e.g. ratio mixing of chemicals) occupational health and safety chemical safety.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Effective response to complaints, reports and location of vectors. Identification and treatment of outbreaks or threats, including advice to landowners and follow up to assess effectiveness of control measures. Application of council policy, including cost recovery Environmental impact of control measures
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence may need to be collected against all elements over time or against a range of variables.
Resource implications	Access to a workplace or simulated situation with access to: vectors and harbourage sites control measures and equipment legislation and procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Vectors may include:	insects, particularly mosquitoes, midges and flies exotic and agricultural such as fruit flies or imported species vermin, including rodents, spiders, cockroaches, ants and termite infestation.
Breeding and harbourage sites may include:	overgrown, littered or polluted allotments and drains waterways, tidal flats and low-lying land domestic sites, gutters, stormwater drainage and gardens commercial sites, storage, building sites and under buildings agricultural and vulnerable plants or species public land, sports fields and recreation areas.
Control and reduction may include:	trapping, analysis and identification habitat destruction, vegetation control, drainage maintenance, sediment reduction and weed clearance pest eradication, misting and spraying, life cycle and reproduction measures.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRH304A Perform weed control duties

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the performance of weed control duties to specifications of council or government program.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify declared and noxious plants	1.1. Patrolling of council area adequately addresses geographic, land use, seasonal, campaign/ program and budget variables. 1.2. Plants are accurately identified according to generic and subspecies. 1.3. Specialist assistance is sought to establish treatment protocols where applicable.
2. Respond to notification or discovery of infestations and outbreaks	2.1. Land owners and users and other stakeholders or action groups are notified of infestation or outbreak. 2.2. Existing agreements for response are examined and discussed for adequacy. 2.3. Specific response is determined through consultation and stakeholder education wherever possible. 2.4. Land owner/user non-compliance with existing agreement is reported in accordance with council requirements.
3. Implement treatment, eradication or reduction strategy	3.1. Method of treatment is established in accordance with council requirements. 3.2. Best practice for treatment is implemented, including training for handling and applying chemicals or other agents to council and legislative requirements. 3.3. Landowner, employee or contractor undertakes the treatment or strategy.
4. Undertake follow up or programmed review action	4.1. Inspection establishes whether outbreak or infestation is eradicated or contained within currently accepted parameters. 4.2. Further action is incorporated into programmed or agreed activity schedule. 4.3. Reporting to stakeholder groups and government funding bodies is undertaken in accordance with program guidelines.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communicating negotiating mediating addressing groups operating equipment and vehicles using hoses and booms in control treatments using knapsacks in control treatments operating tractor/slasher operating excavator agricultural chemical distribution accreditation.
Required Knowledge
types of plants and weeds, their control treatments and mechanisms, seasonality, reproduction, predators and biological control, chemicals, and mechanical removal or destruction environmental legislation and practices strategies and forms of agreement involving council, landowners, contractors and government agencies vehicular access on land and water capacity and efficiency aerial survey.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Comprehensive and adequate inspections are undertaken. Strategies emphasise consultation and voluntary compliance where applicable and notices are issued to enforce requirements, legislation or agreements. Methods of treatment are practical, cost effective, collaborative, responsible, sustainable and supported by success of treatment shown in follow-up. Council and legislative guidelines are followed and updated to reflect changes in needs and best practice, in particular relating to environmental and sustainability practices.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated situation with: declared plants or weeds appropriate equipment forms of agreement to act.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Means of identification may include:	inspection by vehicle, motorcycle, boat, aircraft or on foot routine or programmed response to complaint or enquiry joint research or investigation with specialist advisers.
Plants and location may include:	land based aquatic tidal declared exotic under investigation.
Response methods may include:	mechanical: slashing aqua harvesting tillage, ripping or grading excavation chemical spraying from booms, remote hoses, quad bike mounted and knapsacks biological, including moths, weevils and rust disposal, including removal from habitat prevention strategies: boundary buffering seasonal or weather-based review.
Review strategies may include:	updating current practices.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRH305A Present environmental health education information

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the distribution of information on public health issues and the undertaking of data collection surveys.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Presentation or data collection conforms to council's plans and strategies	1.1. Positioning of the activity is understood and clarification of objectives is sought where applicable. 1.2. Target group needs and communication methodology are understood. 1.3. Most likely questions, responses and promotion strategies are anticipated and discussed in briefing.
2. Prepare and collect presentation or data collection material for use in communication campaign	2.1. Material is prepared according to council's environmental health education and promotion strategy and other council communication protocols. 2.2. Council's privacy policy conditions are addressed by the data collection/survey material. 2.3. Promotion/collection material is cost-effective, current and accurate to meet campaign needs.
3. Undertake campaign preparation arrangements	3.1. Locations for group presentations are booked according to anticipated numbers, optimum access and suitability of premises. 3.2. Support materials and media, presentation aids and specialist support speakers are coordinated. 3.3. Door-to-door, community network or neighbourhood campaigns are timed and planned for optimum impact. 3.4. Enquiries or follow up at venue or council premises are anticipated and response arrangements are communicated to relevant staff.
4. Present information to groups or individuals	4.1. Information is presented in accordance with campaign plan, including support from specialists in the field as appropriate. 4.2. Enquiries are directed to those appropriately qualified to respond.
5. Collect information from target groups or individuals	5.1. Requirements for information to support community needs are accurately communicated. 5.2. Respondent enquiries are appropriately dealt with or followed up by qualified respondents.
6. Analyse and report results of campaign	6.1. Achievements against objectives, issues raised for action and stakeholder concerns are included in reports and presentations. 6.2. Issues requiring further action are communicated to those preparing future plans and strategies.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
public speaking confidence in use of presentation aids verbal and written communication
Required Knowledge
understanding of council environmental health plans and procedures understanding of council communication and response protocols general understanding of public health issues and responses relevant to local area statistics.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Activity is coordinated in accordance with the intent of the plan. Presentation content is appropriate to the needs of the target audience. Issues raised are brought to the attention of relevant council staff.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case studies that provide relevant equipment and materials such as: personal computers data projection videotapes plans and procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Subject of activity may include:	immunisation nutrition smoking sun smart mosquito control sexually transmitted diseases council public health plan public health policy community action supportive environments reorienting services behavioural adaptation community development public safety community disaster plan declared plants animal control water quality food safety recycling and waste education.
Presentation material and media aids may include:	brochures PowerPoint presentation electronic data projection videotapes overhead projectors brochures exhibits samples web links.
Target group may include:	addressing groups and individuals responding to enquiries in person or by telephone, mail and email community and special interest groups, rate payers, school students and political or industry representatives.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRH403A Operate waste transfer, collection station or landfill facility

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the operation of waste collection facilities in compliance with local government regulations and council's environmental health plan.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Provide leadership to operations staff at landfill and recycling site	1.1. Landfill complies with licence conditions and relevant guidelines, plans and procedures. 1.2. Site operations are coordinated to operational management plan, approved service levels and quality standards. 1.3. Gatehouse operations are overseen to ensure security of site and prescribed fees are paid for incoming waste. 1.4. Levels and type of waste are monitored and anomalies are reported. 1.5. Council expectations of customer service levels are ensured through effective liaison and complaint resolution.
2. Ensure effective work processes and practices	2.1. Productivity of staff is ensured through on-the-job training, coaching and supervision. 2.2. Plant and equipment productivity and spending levels are maintained in accordance with council budgets and work plans.
3. Contribute to optimum utilisation of capital items and materials	3.1. Vehicles, plant and equipment are maintained to manufacturers' specifications. 3.2. Input is provided to vehicle and equipment replacement decisions based on current and anticipated demands. 3.3. Consumables and materials are used in accordance with council purchasing policies and security guidelines. 3.4. Site maintenance works are supervised to ensure public safety and conformity with specifications.
4. Monitor site and workplace safety to ensure compliance with occupational health and safety act and regulations	4.1. Compliance with council safety conditions regarding access to tip face and recycling sites is encouraged by site staff and contractors. 4.2. Safe operation of hazardous waste storage facility is ensured through compliance with legislative and council guidelines. 4.3. Staff cooperation with council and government officers monitoring operations is demonstrated.
5. Provide input to council's planning and legal processes	5.1. Assistance is provided to council's legal advisers in relation to operations and best practice issues. 5.2. Assistance is provided to council's financial officers in preparing budgets, monitoring income and expenditure, and in arranging quotations for approved purchases.
6. Oversee recycling operations	6.1. Maximum recycling of waste material is ensured through application of best practice and knowledge of local demand for materials. 6.2. Optimum prices are obtained for recyclables.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting civil engineering plans, including vertical and horizontal dimensions earthmoving plant operation safe operation and user maintenance of light vehicles, landfill plant and equipment overseeing work of operations staff.
Required Knowledge
council's safety policy and OHS legislation health and environmental requirements and legislation relating to landfill waste disposal sanitary landfill facility operations such as compaction techniques, leachate drainage and stormwater drainage. council organisation, operation, policies and procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Provision of an efficient and effective waste disposal service and ensuring landfill/recycling site is run to best practice. Demonstration of occupational health and safety (OHS) and public health principles in treatment of waste and hazardous materials.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence may need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated situation featuring: landfill recycling hazardous materials handling, including plants and weeds appropriate equipment legislation and procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Landfill site may include:	compaction leachate drainage stormwater drainage fire hazards access roads dust reduction signage hazard indication, including machinery transfer of material to other sites based on classification.
Gatehouse operations may include:	customer service user charges weighbridge operation contract payment issues commercial users traffic direction transfer station classification examination of materials identification of hazardous materials recycling advice and controls vegetation controls.
Plant and equipment may include:	light and heavy transport vehicles compaction equipment vegetation shredders fuel and maintenance equipment and tools fencing equipment graders dozers excavators watering equipment rollers.
Safety issues may include:	equipment operation vehicle access and direction roadway surfaces fire hazards noxious gases hazardous substances liquids harbourage of pests, vermin, reptiles and feral animals mosquito control noxious and declared plants prevailing winds.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRH404A Coordinate and support the delivery of health services

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the outcomes required to provide coordination and support to public health services, such as immunisation, detection and control of parasitic skin infestations, and sharps control programs.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. It particularly applies to technical staff assisting professional practitioners in environmental health activities, where the scope of work and delegated level of responsibility are specified by deed of council. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Confirm service requirements	1.1. Public health service plans are interpreted to determine service delivery schedules and locations. 1.2. Roles and responsibilities of personnel involved in service delivery are confirmed. 1.3. Materials and equipment required for service delivery are prepared or organised. 1.4. Service delivery scheduling and preparations are confirmed with relevant personnel.
2. Coordinate service delivery	2.1. Relevant resources and materials are provided and managed to facilitate a professional and efficient program. 2.2. Records are maintained in a safe, accurate and efficient manner within legislative requirements, codes of practice and council requirements. 2.3. Communication and liaison with service users, relevant health and education professionals and government agencies are conducted to deal with any issues arising. 2.4. Service delivery process is monitored to ensure that schedule is maintained and to identify means to maximise program effectiveness.
3. Report on service delivery	3.1. Standard reports on service delivery are completed and processed according to relevant council procedures. 3.2. Issues arising and solutions implemented are reported, including details of consultation conducted to assist in resolving any problems. 3.3. Proposals for possible improvements in service delivery are noted. 3.4. Client evaluation of service delivery is conducted and responses are reviewed according to council requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting a range of information relevant to job/role, which may include legislation and its impact on council operations communicating and liaising with professional practitioners and consultants demonstrating clear, open communication and consultation with the community and stakeholders, which may involve participation in and facilitation of committees, and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology handling, transport and storage of vaccines and hazardous materials promoting services to the public record keeping.
Required Knowledge
council structure and administrative procedures relevant council policies, plans and legislation public health service delivery procedures environmental and sustainability procedures and practices key organisations and individuals numeracy skills to enable effective service delivery scheduling relevant professional guidelines occupational health and safety procedures procedures for handling, transporting and storing vaccines and hazardous materials.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: confirm public health service schedules and the roles and responsibilities of relevant personnel prepare, provide and manage relevant materials and equipment as required maintain accurate records deal with enquiries and issues in a prompt and professional manner, including appropriate consultation as required take steps to ensure that service delivery proceeds according to schedule note potential changes to enhance service delivery prepare and submit reports promptly.
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study environment that provides the following resources: copies of relevant legislation council policies and procedures relevant service delivery materials.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Public health services may include:	immunisation sessions Pediculosis (head lice) control sharps control.
Personnel may include:	maternal and child health nurses school health nurses doctors teachers relevant staff in other council departments relevant staff in government departments.
Legislative requirements may include:	federal state or territory local government.
Council requirements may include:	council policies, procedures and guidelines strategic, business and management plans local ordinances, laws and by-laws.
Client evaluation may include:	informal interviews formal client satisfaction surveys focus groups.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRH405A Conduct routine inspections of food premises

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the routine inspection of food premises to assess compliance with food safety and other relevant legislation. Licensing, legislative, regulatory or certification requirements may apply to this unit. Requirements vary in different States and Territories.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Interpret compliance requirements for food premises	1.1. Food safety requirements for different types of food premises are sourced from relevant legislation, codes, standards and council policies. 1.2. Features of food safety plans for specific types of food premises are interpreted. 1.3. Resources to support food-safety compliance checks of specific types of food premises are prepared or checked for currency.
2. Conduct inspections	2.1. Written or verbal communication between relevant parties is undertaken in a clear, concise manner to ensure compliance with relevant legislation. 2.2. Inspection of premises is undertaken to ensure compliance with relevant legislation, codes of practice and council policies and procedures. 2.3. Premises identified as non-compliant are reported according to council procedures. 2.4. Records are completed in accordance with council procedures.
3. Support safe food-handling practices	3.1. Council and other relevant publications on food safety are distributed to food businesses. 3.2. Queries are noted and referred to professional practitioners for follow-up and advice. 3.3. Information is provided on recognised external training courses that train and assess in food hygiene and food safety competencies.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting a range of information, including legislation, codes, standards and policies relevant to the job role communicating and liaising with professional practitioners demonstrating clear, open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology promoting services to the public record keeping.
Required Knowledge
food-related legislation, codes of practice and procedures hazard analysis and hazard control systems environmental and sustainability procedures and practices food hygiene competencies food surveillance: premises and equipment maintenance personal hygiene pest control council policies and procedures written reports and administration hazard analysis: storage preparation display packaging transport.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: interpret food safety requirements for different types of food businesses and prepare relevant resources for assisting inspections conduct communication with proprietors and staff of food premises cordially, conveying relevant information conduct and record inspections in accordance with council requirements report non-compliance to professional practitioners for follow up promote approved food safety support information to staff and proprietors of food businesses.
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in relevant elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study that provides access to the following resources: relevant legislation and codes of practice council policies government guides for local government real or simulated food premises relevant data real or simulated food handlers.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Food safety requirements may relate to:	temperature control measures critical limits monitoring systems storage operator hygiene food protection sanitation frequency of internal audits documentation and recording systems building structure building layout and design materials finishes appliances equipment.
Legislation, codes, standards and council policies may include:	federal, state or territory and local government legislation Food Standards Australia New Zealand codes Australian Quarantine and Inspection Service standards industry standards competency standards Australian Safety Association World Health Organisation International Organisation for Standardisation (ISO) standards council policies, procedures and guidelines council internal review mechanisms strategic, business and management plans local ordinances, laws and by-laws.
Resources may include:	samples of accepted food safety plans for similar businesses checklists based on council policies and other relevant requirements guidelines for businesses and other relevant publications.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRH502B Implement immunisation programs

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the planning and implementation of effective immunisation programs.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s	NIL

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan immunisation programs	1.1. Immunisation programs and strategies are developed to achieve maximum immunisation rates and protect public health. 1.2. Adequately trained staff members are coordinated to conduct immunisation services to ensure programs are conducted safely and efficiently.
2. Coordinate immunisation programs	2.1. Resources and materials are provided and managed for immunisation sessions to facilitate a professional and efficient program. 2.2. Records on immunisation are maintained in a safe, accurate and efficient manner within legislative requirements, codes of practice and council requirements. 2.3. Communication and liaison is undertaken with relevant health and education professionals and relevant government agencies to maximise effectiveness of the immunisation programs. 2.4. Immunisation programs are reviewed and evaluated to maximise their effectiveness.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
liaison with public administration public promotion record keeping vaccine storage.
Required Knowledge
council structure and procedures relevant council policy and legislation immunisation procedures key organisations and individuals National Health and Medical Research Council immunisation schedules and handbook.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Planning and delivery of immunisation programs.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite unit: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all Elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study environment that provides the following resources: copies of relevant legislation council policies and procedures immunization materials such as: records management systems real or simulated key organisations and individuals. vaccines syringes appropriate medical equipment and supplies

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Immunisation sessions may include:	Immunisation sessions may include:
Council requirements may include:	council policies, procedures and guidelines strategic, business and management plans local ordinances, laws and by-laws.
Legislative requirements may include:	federal state or territory local government.
Materials may include:	vaccines medical equipment record-keeping equipment syringes safety equipment adrenaline.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s	NIL

LGAEHRH506B Monitor premises to minimise the spread of infectious diseases

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the monitoring of premises and the implementation of practical interventions to reduce the spread of infectious diseases. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Process applications for registration of premises	1.1. Applications from specified premises are checked for completeness, accuracy and payment of fees. 1.2. New premises are inspected to ensure compliance with relevant legislation, codes of practice and council requirements. 1.3. Certificates of registration are checked for completeness, accuracy and inclusion of appropriate conditions prior to issue.
2. Inspect premises where there is the risk of infectious disease	2.1. Inspection schedules are established by ranking specified premises according to risk factors, in line with legislative requirements, council policy and codes of practice. 2.2. Inspections are carried out in accordance with legislation, council requirements and codes of practice.
3. Undertake sampling and analysis	3.1. Sampling program is developed that identifies parameters according to classification risk and previous history. 3.2. Sampling schedules are established according to legislative requirements, council policy and risk factors. 3.3. Procedures for undertaking, storing and transporting samples to council's analyst are carried out in accordance with legislative requirements, council policy and codes of practice. 3.4. On-site analysis is undertaken using approved equipment and according to prescribed standards and procedures.
4. Interpret results and report outcomes	4.1. Analysis results are interpreted to determine appropriate further action required. 4.2. Records are completed in accordance with council procedures. 4.3. Inspection reports are prepared and processed according to council requirements. 4.4. Reports and required actions are clearly explained to proprietors of specified premises.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting a range of information, including legislation, codes of practice, standards and policies relevant to the job role inspecting specified premises identifying hazards at specified premises taking appropriate samples handling and storing samples, including chain of custody of evidence requirements and transport to council's analyst analysing samples on site communicating and liaising with professional practitioners demonstrating clear, open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology promoting services to the public record keeping.
Required Knowledge
relevant epidemiology, microbiology and chemistry pertinent to transmission and control of infectious and communicable diseases associated with specified premises education and training programs relevant to proprietors of specified premises relevant personal hygiene practices and procedures compliance legislation for specified premises, including codes of practice and procedures potential hazards and control mechanisms in specified premises, including identification of probable sources and relevant environmental health requirements, such as: premises' equipment maintenance personal hygiene signage sterilisation procedures pest control council policies and procedures effective communication, negotiation and conflict management methods written reports and administration.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: check registration applications, inspect premises and issue certificates according to council policy inspect premises where there is the risk of infectious disease according to council policy collect samples according to specified programs and schedules undertake on-site analysis safely, as required interpret analysis results and prepare reports according to council policy explain reports and required actions clearly to proprietors of premises.
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study that provides the following resources: inspection process of premises information management systems copies of relevant legislation standards and codes of practice council procedures and guidelines.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Specified premises may include:	hairdressers tattooists acupuncturists ear and body piercing salons beauty parlours tanning salons swimming pools and spas cooling towers reticulated and warm water systems.
Relevant legislation and codes of practice and council requirements may include:	federal, state or territory and local government public health legislation departmental codes of practice Australian standards council policies, procedures and guidelines strategic, business and management plans local ordinances, laws and by-laws.
Sampling programs may include:	swimming pools spas water from cooling and heating systems water from irrigation and similar systems.
On-site analysis may include:	chemical levels, such as chlorine turbidity microbiological analysis.
Required actions may include:	assisting in the investigation of communicable disease outbreaks and source identification obtaining samples (faecal, food and water) for laboratory analysis advising affected persons quarantining equipment or sites assisting and supervising environmental or equipment disinfection/sterilisation processes pest or vector control, including: collecting and submitting field data monitoring vectors in the environment assisting in treatment of vector breeding areas supervising and liaising with pest control operators in the treatment of pest infestations ensuring effective treatment of pest infestations implementation of hygiene practices and procedures, including: personal environmental and structural client.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRH510A Contribute to public health emergency management plan

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the provision of technical support to the planning, implementation and review of the public health emergency management plan.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s	NIL

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Provide technical support to the development of a council plan to respond to an emergency situation	1.1. Potential emergency situations and responses are identified and listed through research, data collection and committee input. 1.2. Resources to address potential emergency situations are identified and listed for inclusion in appendices to the plan. 1.3. To satisfy prevention, preparedness, response and recovery, relevant organisations are identified for inclusion as part of the council emergency management plan. 1.4. The approved public health emergency management plan is circulated to relevant officers and stakeholder organisations.
2. Contribute to a preparedness program	2.1. Skills enhancement programs are coordinated with relevant staff to ensure an effective response to an emergency situation. 2.2. Community awareness programs are coordinated to provide and gather information to ensure effectiveness of preparedness procedures. 2.3. A trial emergency situation is monitored to test the effectiveness of the plan. 2.4. Opportunities to review and amend the council public health emergency management plan are identified as required to ensure an effective, coordinated response to an emergency.
3. Support the activation of council public health emergency management plan	3.1. Where instructed, assessment, investigation or survey activities are conducted to determine public health threats. 3.2. Response coordination activities are supported to meet the needs of the emergency. 3.3. Information to advise of the status and effectiveness of the public health response is provided as required for reports to the coordinator of the council emergency management committee. 3.4. Contributions to the effectiveness of public health responses are made to the relevant personnel. 3.5. Contributions are made to the council public health emergency management plan review and amendment processes, to ensure an effective coordinated response to an emergency.
4. Support public health emergency management recovery reporting	4.1. Ongoing assessment following the response phase is conducted to determine public health threats. 4.2. Response coordination activities are supported to meet the needs of the recovery. 4.3. Advice of the status and effectiveness of the public health response is provided as required for reports to the coordinator of the council emergency management committee. 4.4. Support is provided to management in the coordination of debriefings with the relevant personnel involved in the emergency to ascertain the effectiveness of the public health response.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
assessing risk investigating threat teamwork communicating with public, council and other organisations networking.
Required Knowledge
emergency management planning protocol and operational structure hierarchy of control included in state and territory emergency management legislation public health surveys role of combat and other relevant organisations public safety threats and principles.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Technical operational support provided in the establishment, trial and review of the emergency management plan. Contribution to the assembly and review of a database of local technical personnel who could respond to situations requiring emergency management.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite unit: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all Elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study environment that encompasses the following resources: examples of existing emergency management plans experts in the field of emergency management a simulated emergency situation a real or simulated team with which to work.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Coordination of the plan can be undertaken by:	emergency services officers designated officers of the council local police.
Emergency situations may include:	fuel tankers aircraft coaches vehicles bushfires floods earthquakes cyclones meteorites industrial spillages.
Resources may include:	physical and human equipment local suppliers local expertise and knowledge government agencies Red Cross Salvation Army adjoining local government areas.
Stakeholder organisations may include:	police state emergency services health relevant state government departments ambulance fire departments Red Cross church groups Salvation Army search and rescue.
National guidelines may include:	Australian Emergency Management Institute.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s	NIL

LGAEHRH604B Develop and implement environmental health education promotion and awareness strategies

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the development and delivery of environmental health awareness programs.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop environmental health education, promotion and awareness strategies	1.1. Goals and objectives for health education, promotion and awareness are established. 1.2. Information to assist in health needs analysis is identified, researched and collated. 1.3. Health surveys that identify public health needs are developed. 1.4. Existing services and strategies are reviewed and evaluated to ensure relevance. 1.5. Community networks are established and maintained to ensure broad exposure to local development needs.
2. Implement environmental health education, promotion and awareness strategies	2.1. Appropriate health education, promotion and awareness programs are developed based on community development needs and in accordance with council policy. 2.2. Programs are implemented using appropriate educational, promotional and awareness activities. 2.3. Health education, promotion and awareness programs are monitored and evaluated to assess performance against goals and objectives of the program.
3. Undertake entrepreneurial programs	3.1. The opportunity for an entrepreneurial program is identified from the market place. 3.2. The viability of a program is assessed by internal and external consultation. 3.3. Reports are prepared for council with recommendations and supporting information. 3.4. The program is implemented and monitored to ensure objectives are met within budget, resources and time limitations. 3.5. The program is reviewed and assessed using consumer response and internal audits.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
program planning consulting with public budget management presenting to public.
Required Knowledge
council structure, services and relevant policies health services health education policy promotional strategies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	Goals and objectives of programs are achieved.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all Elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study that provides relevant equipment and materials such as videotapes and pamphlets.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Promotion programs may include:	immunisation nutrition smoking sun smart mosquito control sexually transmitted diseases council public health plan public health policy personal skill development community action strengthening supportive environments reorienting services behavioural and environmental adaptation community development.
Entrepreneurial programs may include:	videotapes slide tapes hard copy pamphlets books software badges ties stickers professional consultancy.
Internal and external consultation may include:	staff councillors schools police experts community parents funding organisations relevant agencies, including welfare agencies regional groups hospitals medical institutes church groups industry and professional expertise government departments.
Public health needs may include special requirements of:	ethnic or minority groups demographic groups.
Viability may include:	profit or loss break-even community value.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR202B Provide animal care and control

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the capturing of animals for impounding and caring for impounded animals.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Assist in the capture and impounding of animals	1.1. Traffic control requirements are actioned according to relevant licensing requirements. 1.2. Impounding techniques appropriate to the animal species and condition are recognised and demonstrated. 1.3. Stock brands are identified in accordance with council policies and procedures.
2. Monitor and care for animals	2.1. Behavioural and general characteristics of animals are recognised and a suitable response is employed before and during handling. 2.2. Health and condition of animals are assessed upon capture and during impoundment with the necessary response taken in accordance with council policies and procedures. 2.3. Safe work practices, procedures and environmental conditions are observed when handling, monitoring and caring for animals.
3. Assist in the operation and maintenance of pound facilities	3.1. Issues of concern with animal housing are identified and reported and animals are rehoused as necessary. 3.2. Cleaning and waste disposal duties are carried out in accordance with pound procedures. 3.3. Registers and records are updated in accordance with pound procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
safe and effective use of firearms urban and rural navigation issuing routine instructions and/or explanations to the public.
Required Knowledge
animal behaviour predators dominance fear aggression commonly used impounding techniques animal handling and animal disabling techniques animal dietary and impounding needs stock brands tags microchips basic medicinal application animal health treatment local area geography and terrain relevant statutes traffic control licensing requirements and direction.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Impounding techniques used are verified as appropriate to animal species and the condition of the animal. Assessment of animal health and condition is in accordance with council policies and procedures. Disposal of animals, where necessary, is verified and in line with council policies and procedures. Traffic control is in accordance with relevant licensing requirements and generally under workplace supervision. Use of firearms is in accordance with relevant licensing requirements and generally under workplace supervision.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected across a range of variables over a period of time.
Resource implications	Access to a workplace or simulated case study that encompasses: impounding processes, techniques and equipment firearms and tranquillisers.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Animals may include:	Domestic pets farm and station stock feral animals native animals or reptiles.
Suitable response may include:	prior to capture: at or after capture: containing to an area destroying or immobilising animals to preserve human life obtaining assistance means of capture, including horseback, off-road vehicle / motorcycle, stock yard facilities and lifting platform means of transportation and need for transport, including assistance cease handling no action containing damage to property to preserve animal or human safety.
Behavioural and general characteristics include:	breed species age gender reproductive cycle condition of animal reported behaviour prior to intervention.
Health may include:	diet exercise impoundment needs.
Condition may include:	parvovirus cat flu tick paralysis mange kennel cough worms fever tetanus bots distemper anthrax foot rot strangles broken limbs.
Necessary response may include:	veterinary contact medicinal application dipping or chemical application euthanasia close observation refuge care disposal of deceased animals.
Impounding techniques may include:	traps poles and ropes tranquilliser guns loading and unloading from vehicles microchip readers.
Traffic control may include:	torches portable intermittent flashing lights vehicle revolving lights road marking cones reflective raincoats vests.
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR203B Support maintenance of public behaviour in areas under council control

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers support roles in crowd control and monitoring behaviour in public or recreational areas.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of councils, as the third tier of government, in managing the application of a broad range of by-laws and regulations must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Contribute to public information initiatives	1.1. Members of the public are informed in an appropriate manner of their responsibilities in using recreational facilities or other areas under council control. 1.2. Members of the public are informed, in a manner that promotes understanding, of the content of relevant regulations and of the consequences of failing to comply. 1.3. Agreement to comply with relevant regulations is obtained from members of the public where possible. 1.4. Inability or indisposition to comply is recognised and appropriate action is taken or recommended to other officers in accordance with council requirements.
2. Assist in the enforcement of council ordinances/orders and other regulations	2.1. Enforcement is undertaken appropriate to level of delegated authority, legislative requirements, group or crowd composition and council policy, and after having encouraged voluntary compliance where applicable. 2.2. Appropriate assistance or clarification is requested when necessary. 2.3. Incidents are recorded according to council requirements.
3. Assist in crowd control to ensure public safety	3.1. Members of the public are informed of relevant public-safety requirements in an appropriate manner. 3.2. Agreement to comply is gained wherever possible. 3.3. Assistance of, and coordination with, other services is accessed through relevant chain of command. 3.4. Distressed people are dealt with appropriately. 3.5. Established emergency management procedures are followed under relevant supervision.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
crowd behaviour implications of cultural and language diversity mediation conflict resolution assertion dealing with offensive behaviour verbal and written communication skills, including with non-English speakers using equipment and computers team work.
Required Knowledge
relevant council ordinances and orders local government legislation, policies and procedures consequences of non-compliance clarification of voluntary compliance council legal authority and limits personal responsibilities and liability local environmental conditions, terrain, facilities, demographics and current events relevant emergency management procedures and the role of emergency services.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Contribution to public safety is maintained. Relevant regulations, ordinances and orders are enforced effectively. Actions and communications are referred to supervisory and or specialist personnel for approval in a discrete manner.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that encompasses: local government legislation, policies and procedures real or simulated incidents in a range of contexts, employing techniques that support voluntary compliance.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Appropriate manner may include recognising:	age, culture and linguistic background of member of the public the seriousness of the offence.
Facilities or other areas under council control may include:	beach wet and dry recreational facilities parking community care facilities buildings depots workshops.
Group or crowd composition may include:	size, age, culture and linguistic background perceived or claimed reason for using the area.
Inability or indisposition may include:	illness, injury or disability threat or danger posed by other people or events.
Informing public may include:	flags signs pamphlets loudspeakers and public address systems verbal instructions posters.
Distressed people may include:	lost children older or confused people distressed parents injured, afraid or threatened people.
Regulations, ordinances/ orders may include:	Regulations, ordinances/ orders may include:
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR301B Monitor and control standards of accommodation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the monitoring, inspection and control of accommodation to ensure the health and safety of occupants.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Assess suitability of proposed accommodation	1.1. Written or verbal communication between relevant parties is undertaken in a clear, concise manner. 1.2. Plans are approved by comparing details against legislation, codes of practice and council requirements . 1.3. Premises are inspected for compliance with approved plans. 1.4. Liaison is undertaken with other appropriate council departments and authorities or organisations to ensure relevant approvals are obtained. 1.5. Interpretations, assessments and judgements are made that maximise the functionality of premises within relevant legislative requirements and codes of practice.
2. Process applications for accommodation	2.1. Applications are checked for completeness, accuracy and payment of fees. 2.2. Inspection of premises is undertaken to ensure compliance with relevant legislation, codes of practice and council requirements. 2.3. Certificates of registration are checked prior to issue for accuracy, completeness and inclusion of appropriate conditions.
3. Undertake inspection of accommodation	3.1. Inspection schedules are established by ranking accommodation according to risk factors within legislation, codes of practice and council requirements. 3.2. Inspections are carried out in accordance with legislation, codes of practice and council requirements. 3.3. Accommodation standards are applied to an assessment of prescribed and non-prescribed premises to protect public health within the bounds of legislation and consumer expectations. 3.4. Reports to statutory authorities, council and proprietors of accommodation premises are prepared that show clear requirements to be met and identify works required to be undertaken within a specified time frame.
4. Investigate reports of inadequate dwelling standards	4.1. Accommodation investigations are identified from reports and assessments and prioritised according to risk factors. 4.2. An appropriate form of investigation is determined based on an assessment of the nature of the problem. 4.3. Investigation is carried out efficiently within priorities and regulatory and council requirements. 4.4. Data and information are collected using applicable procedures to determine the problem clearly. 4.5. Action on the accommodation problem is determined and undertaken to minimise the problem and the likelihood of recurrence. 4.6. After consultation with senior officers a report is prepared and submitted to the council for information or direction.
5. Act to recommend procedures for closure of a public building	5.1. Breaches of relevant legislation, council policy or standards relating to public building safety that represent an offence or a threat to public health are detected. 5.2. Information relating to an offence is collated through a review of existing documentation. 5.3. Additional information is obtained by interview and assessment to assist in substantiation of details of the offence. 5.4. A recommendation to proceed with prosecution, issue a warning or undertake no further action is forwarded to senior environmental staff and determined according to council resolution.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communicating with public and council interpreting building plans council administration practices inspecting report writing.
Required Knowledge
relevant legislation Australian standards and codes of practice accommodation standards communicable infectious diseases environmental legislation control of diseases safety standards.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Risks to occupational health and safety are identified and resolved.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all Elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study that: reflects examples of different accommodation premises and risk situations provides information pertaining to relevant legislation, Australian standards, codes of practice and council guidelines and procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Accommodation may include:	prescribed non-prescribed boarding houses hotels hostels residential dormitories halls of residence caravan parks camping grounds public places domestic dwellings flats units rental accommodation.
Statutory authorities may include:	department of planning building control division council planning authorities.
Risk factors may include:	number of people accommodated floor area furniture bedding food hygiene cleanliness sanitation facilities infectious agents transmission of illness functionality repair and maintenance lighting ventilation fire safety emergency access and egress.
Inspections may include:	microwave oven testing kitchens air conditioning units electric wiring exit point signage.
Council requirements may include:	council policies, procedures and guidelines strategic, business and management plans local ordinances, laws and by-laws.
Legislative requirements may include:	federal state or territory local government.
Communication may include:	use of interpreter written oral.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR302B Monitor and control standards of public swimming pools

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the monitoring, inspection and testing of swimming pools to ensure health standards for the public.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Assess suitability for classification as a public swimming pool	1.1. Plans are checked to ensure that they have been approved by a licensed building surveyor. 1.2. Premises are inspected for compliance with approved plans. 1.3. Consultation and advice is provided to interested parties to enable informed decision making to occur. 1.4. Relevant approvals are coordinated with appropriate departments and authorities. 1.5. The functionality of the premises is maximised through interpretation, assessments and judgements within relevant legislative requirements and codes of practice.
2. Process applications for public swimming pools	2.1. Applications are checked for completeness, accuracy and payment of fees. 2.2. Inspection of premises is undertaken by relevant personnel to ensure compliance with relevant legislation and codes of practice.
3. Undertake inspections of public swimming pools	3.1. Inspection schedules are established in accordance with relevant authority recommendations and council requirements.
4. Investigate reports of inadequate water treatment and overcrowding	4.1. Water quality is maintained by periodic chemical and bacteriological sampling of pool water. 4.2. An appropriate form of investigation is determined based on the water sampling results and the perceived nature of any problem. 4.3. Results are compared against relevant water quality criteria and guidelines. 4.4. Investigations of reports are carried out promptly within priorities and established guidelines. 4.5. Data and evidence are collected thoroughly using applicable procedures to clearly determine the problem. 4.6. Results of pool sampling are recorded and filed.
5. Detect and rectify breach of standards	5.1. A threat to public health is established through detection of a breach of the standards relating to swimming pool safety. 5.2. Additional information is obtained as required to assist with substantiation of the breach. 5.3. Action is instituted to close the swimming pool to the public until the breach is rectified or other correction is taken. 5.4. Repeat sampling of water or other remedial action is instituted to ascertain that the breach has been corrected before pool is reopened to public.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
intervention coordination inspection construction plan interpretation water analysis and testing.
Required Knowledge
relevant legislation Australian standards and codes of practice, including safety standards Environmental legislation, procedures and practices inspection processes relevant council policies and procedures interpretation of plans water analysis and testing procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Adherence to legislative and safety requirements in an environment of voluntary compliance. Application and inspection process follows council procedures and complies with legislation.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all Elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study that: includes inspection of public swimming pools provides copies of relevant legislation and council policies, procedures and guidelines.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Swimming pools may include:	council and privately owned spas.
Council requirements may include:	council policies, procedures and guidelines strategic, business and management plans local ordinances, laws and by-laws.
Legislative requirements may include:	federal state or territory local government.
Information may include:	written and oral records reports instructions directions from supervisor and management interviews formal and informal team meetings reports form other services, agencies, specialists and experts media.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR303B Monitor areas under council jurisdiction

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers monitoring areas under council jurisdiction to ensure compliance with local laws.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of councils, as the third tier of government, in managing the application of a broad range of by-laws and regulations must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Inspect designated areas	1.1. Designated areas to be inspected are identified and defined. 1.2. Routine inspections of identified and defined areas are carried out in accordance with council requirements. 1.3. Non-routine inspections are carried out in accordance with council requirements. 1.4. Applications for approval, licences or permits are assessed in accordance with local laws and other appropriate legislation.
2. Identify, assess and act on areas of risk to the public and the environment	2.1. Risks to the public and environment are identified and level of risk is determined. 2.2. Appropriate action is taken and reported in accordance with legislation and council requirements. 2.3. Evidence of offence is gathered and documented in accordance with council procedures.
3. Respond to complaints regarding risks to public health and safety or possible breaches of legislation	3.1. Complete details of complaint are obtained and assessed for further action. 3.2. Complainant is advised of proposed action in accordance with council procedures. 3.3. Evidence is gathered and documented in accordance with council procedures and guidelines. 3.4. Diaries or reports of incidents are fully completed in accordance with council standards.
4. Maintain records	4.1. Information is recorded in accordance with council and legislative requirements. 4.2. Details are recorded clearly, legibly and accurately. 4.3. Records are secure, accessible and up to date.
5. Assist with the preparation and delivery of community education and promotional matters associated with local laws	5.1. Prepared information is accurate and comprehensive and targeted to the likely audience. 5.2. Input is sought from appropriate specialist sources to assist prior and during preparation, and in subsequent follow up in response to questions.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
verbal communication with the public appropriate to cultural and language background of the individual or group record keeping writing reports, including keeping events in sequence and report administration.
Required Knowledge
council structure and services council area and zonings council policies and procedures regarding risks to public health and safety and relevant legislation environmental legislation, policies and practices community needs and expectations inspection techniques risk identification.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Routine and non-routine inspection. Risk assessment. Response to complaints. Appropriate utilisation of on-the-spot penalties. Collection and maintenance of records. Completion of incident reports in accordance with council standards.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated case studies encompassing a range of council areas of responsibility and associated risks.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Areas may include:	beaches foreshores parklands reserves waterways illegal landfills parking building sites fairs and shows pedestrian precincts and malls backyards pools any other areas under council jurisdiction.
Risks may include:	irate motorists congested traffic building sites used syringes intoxicated persons overhanging foliage chemicals bushfires parking animals noxious weeds jet skis toxins noxious odours noise air quality cooling towers or systems street signage outdoor dining issues unattended litter foreshore, littoral or aquatic reserve threat to environment dangerous dogs manual handling practices.
Appropriate action may include:	issuing on-the-spot fines in relation to certain offences requiring work or activity to cease making site safe advising offending party and complainants of council policies and procedures and proposed next action monitoring compliance with conditions of any approval, licence or permit issued including appropriate defining of approved areas where applicable.
Education and promotional matters may include:	formal large or small groups general campaign or specific issue focus rate payers school attendees industry groups.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR304B Operate council pound facilities

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the general operation and maintenance of pound facilities.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of councils, as the third tier of government, in managing the application of a broad range of by-laws and regulations must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Ensure the security of pound premises	1.1. Animal enclosures are secured according to council regulations and animal care legislation. 1.2. Access to pound premises is restricted to authorised personnel.
2. Provide impounded animals with adequate care and attention	2.1. Food and water supplies are adequate and suit requirements of animal species. 2.2. Condition of impounded animals is assessed regularly and appropriate medicinal treatment or supplements are provided. 2.3. Specialist veterinary attention is sought where warranted by the apparent condition of the animal.
3. Maintain operational registers and records	3.1. Registers and records are stored, updated and transferred in accordance with council and individual register requirements. 3.2. Registration fees are collected in accordance with council requirements and procedures.
4. Undertake minor design of animal housing	4.1. Animal housing is designed in accordance with council planning policies and procedures.
5. Maintain pound structures, grounds and associated facilities	5.1. Minor repairs are carried out in an effective and timely manner on sheds and fences. 5.2. Grounds are maintained according to council requirements. 5.3. Pound is cleaned and waste is disposed of in accordance with occupational health and safety (OHS) and council requirements.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
minor maintenance of fences and sheds, in line with OHS and animal care standards record keeping.
Required Knowledge
council structure and services irrigation watering drainage animal behaviour and handling techniques equipment food handling cleansing of holding areas yard operation veterinary and medicinal support.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	Animals are secured to prevent escape, in line with OHS and animal care legislation. Care provided to animals is appropriate to council regulations and animal care legislation. Registers and records are accurate and comprehensive, promoting identification of animals and assisting reporting. Housing design and maintenance are adequate for animal care needs and volume. Waste disposal is in accordance with OHS and council requirements.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Security may include:	fences and gates of perimeter and pens locks and catches on-site presence of staff provision of support to remote staff.
Care and attention may include:	dietary needs of common and major animal species shelter and shade needs adequate exercise space.
Registers and records may include:	daily bills and receipts care and attention brands advertising for unclaimed animals monthly reports procedure sheets applications for registration.
Minor design may include:	common construction materials noise control size of pens and exercise yards isolation facilities veterinary requirements food storage and preparation shade area for stock holding areas waste disposal.
Minor repairs may include:	woodwork metalwork painting fencing roof repairs drainage signage.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR401A Conduct routine inspections of non-food premises

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the routine inspection of non-food premises to assess compliance with relevant legislation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan routine inspections of non-food premises	1.1. Compliance requirements for specified premises are sourced from relevant legislation, codes, standards and council policies. 1.2. Inspection schedules are established by ranking specified premises according to risk factors. 1.3. Resources to support routine inspections of specific types of premises are prepared or checked for currency.
2. Conduct inspections	2.1. Written or verbal communication between relevant parties is undertaken in a clear, concise manner to ensure compliance with relevant legislation. 2.2. Inspection of premises is undertaken to ensure compliance with relevant legislation, codes of practice and council policies and procedures. 2.3. Premises identified as non-compliant are reported according to council procedures.
3. Record and report on inspections	3.1. Records are completed in accordance with council procedures. 3.2. Reports are prepared and processed according to council requirements. 3.3. Reports and required actions are clearly explained to proprietors of specified premises.
4. Support compliance with legislation	4.1. Council and other relevant publications on compliance are distributed to proprietors of specified premises. 4.2. Queries are noted and referred to professional practitioners for follow-up and advice. 4.3. Information is provided on relevant recognised external training courses in implementing procedures for compliance.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting a range of information, including legislation, codes, standards and policies relevant to the job role communicating and liaising with professional practitioners demonstrating clear, open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds inspection methods for specified premises problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology promoting services to the public record keeping.
Required Knowledge
potential hazards in specified premises, including identification of probable cause compliance legislation for specified premises codes of practice and procedures hazard analysis and hazard control systems, including relevant environmental health requirements, such as: premises and equipment maintenance personal hygiene signage sterilisation procedures pest control council policies and procedures effective communication, negotiation and conflict management methods written reports and administration.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: interpret compliance requirements for different types of non-food businesses and prepare relevant resources for assisting inspections conduct communication with proprietors and staff of specified premises cordially, conveying relevant information conduct and record inspections in accordance with council requirements report non-compliance to professional practitioners for follow-up promote approved compliance support information to staff and proprietors of non-food businesses.
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in relevant elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study that provides access to the following resources: relevant legislation and codes of practice council policies government guides for local government real or simulated premises relevant data real or simulated business personnel.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Compliance requirements may include:	temperature control measures critical limits monitoring systems storage operator hygiene sterilisation equipment and procedures sanitation frequency of internal audits documentation and recording systems building structure building layout and design materials finishes appliances equipment.
Specified premises may include:	hairdressers tattooists acupuncturists tanning salons ear and body piercing salons beauty parlours swimming pools and spas cooling towers reticulated and warm water systems.
Relevant legislation, codes, standards and council policies may include:	federal, state or territory and local government legislation industry standards competency standards Australian Safety Association World Health Organisation International Organisation for Standardisation (ISO) standards council policies, procedures and guidelines council internal review mechanisms strategic, business and management plans local ordinances, laws and by-laws.
Resources may include:	samples of compliance checks for similar businesses checklists based on council policies and other relevant requirements guidelines for businesses and other relevant publications.
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Unit Sector(s)

Unit Sector	Health and Environment
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR402A Respond to environmental health complaints

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the skills and knowledge required to respond to environmental health complaints and conduct preliminary investigations under direction and supervision. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Contact complainant to gather and provide information	1.1. Notifications of environmental health issues are received and recorded. 1.2. Relevant legislation and council procedures for different types of complaints are identified and clarified with senior team members. 1.3. For designated complaints, complainant is contacted and relevant details are gathered and recorded. 1.4. Complaints procedures are explained to complainant and questions are answered or referred to team members for follow-up and advice.
2. Plan preliminary investigation of complaints	2.1. Preliminary investigation activities are identified and planned in consultation with team members and according to council policy. 2.2. Data gathering, recording and reporting requirements are identified and relevant equipment and documentation are prepared. 2.3. Contingency plans for dealing with potential conflict are considered and discussed with senior team members.
3. Conduct and report on preliminary investigations	3.1. Investigation is carried out efficiently and effectively according to council policy and advice from senior team members. 3.2. On-site discovery of issues beyond the authority of the investigator are referred to senior team members. 3.3. Data and information are collected and recorded. 3.4. Communications with community members are cordially conducted and potential conflicts managed effectively. 3.5. Report is prepared and submitted to the team for information or direction. 3.6. External authorities are notified, as required by council procedures. 3.7. Complainant is advised of outcome or referred to senior officers according to council policy.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
conducting investigations according to council policy using data gathering equipment, such as sound-level meters, sample containers and digital cameras reading and interpreting a range of information, including legislation, codes, standards and policies relevant to the job role communicating and liaising with professional practitioners demonstrating clear, open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology record keeping report writing.
Required Knowledge
common environmental health issues and their effect on the community and the environment relevant environmental health legislation relevant council policies and procedures methods for data gathering and recording conflict resolution strategies.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: analyse complaints and select appropriate responses conduct communication with complainants and community members efficiently and effectively, managing potential conflict effectively plan and conduct preliminary investigations and data gathering efficiently and effectively refer issues beyond the authority of the investigator to senior team members and notify external authorities as required collect, record and report data and information according to council procedures.
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of federal, state or local government legislation, including Health Acts and environmental protection appropriate Australian standards professional journals and reports council policies, procedures and guidelines relevant data sources relevant authorities.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Environmental health issues may include:	air, water or land pollution pest or vector control excessive noise intensity of insects or pest animals implications of seasonal conditions stray animals contaminated sites.
Relevant legislation and council procedures may include:	federal, state or territory and local government legislation, including the Health Act and Australian standards professional journals and reports environmental protection legislation public and environmental health legislation local government legislation council policies, procedures and guidelines strategic, business and management plans local ordinances, laws and by-laws.
Data may include:	air, soil and water samples noise level readings dates and times of nuisance degree of disturbance or annoyance observation of: pests or evidence of pests insects mould rubbish sharps water stray animals pollution.
External authorities may include:	police and emergency services environmental protection authority water authorities justice department conservation authorities industry local government departments community services youth services aged services.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR501C Implement council's responsibilities in food safety

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the processing of applications, training of food handlers, and auditing of premises, including assessments, investigations and enforcement. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Assess suitability and compliance of proposed food premises	1.1. Written or verbal communication between relevant parties is undertaken in a clear, concise manner to ensure compliance with relevant legislation. 1.2. Plans for food safety are checked to ensure adequate risk practices have been incorporated. 1.3. Plans are approved by comparing details against legislative requirements, codes of practice and council requirements. 1.4. Premises are inspected for compliance with approved plans. 1.5. Liaison with other appropriate council departments and authorities is undertaken to ensure relevant approvals are provided. 1.6. Interpretations, assessments and judgements are made that maximise the functionality of premises within relevant legislation and codes of practice.
2. Process applications for registration or notification of food premises	2.1. Applications are checked for completeness, accuracy, payment of fees and compliance with relevant legislation. 2.2. Inspection of premises is undertaken to ensure compliance with relevant legislation, codes of practice and council policies and procedures. 2.3. Premises identified as non-compliant are given time frame for meeting requirements and food standards. 2.4. Legal action is commenced against those identified as a serious risk. 2.5. Certificates of registration are checked prior to issue for accuracy, completeness and inclusion of appropriate conditions.
3. Administer food premises audits	3.1. Audits are administered in accordance with codes of practice, legislation and council requirements. 3.2. Audits are monitored to ensure that they are carried out at the required frequency. 3.3. Reports of audits are registered on council's management information system. 3.4. Allegations of serious risk are followed up and appropriate action is taken. 3.5. Auditors' recommendations are followed to ensure work is in accordance with criteria and conditions of certification.
4. Administer food-sampling analysis	4.1. Sampling program is followed that identifies parameters according to classification, risk and previous history. 4.2. Sampling schedules are established according to legislative and council requirements. 4.3. Procedures for sampling, storage and transport are carried out in accordance with legislative and council requirements. 4.4. Analysis reports are interpreted to determine appropriate further action.
5. Investigate food-related problems and complaints	5.1. Need for food-related investigation is identified from assessments and reports and prioritised according to risk factors. 5.2. Appropriate form of investigation is determined based on risk assessment and hazard analysis of the problem. 5.3. Investigation is carried out efficiently within priorities and legislative and council requirements. 5.4. Data and information are collected in accordance with applicable procedures to enable a clear determination of the problem. 5.5. Action on the food-related problem is determined to minimise impact of problem and likelihood of recurrence. 5.6. Report is prepared and submitted via management to council for information or direction.
6. Pursue and maintain acceptable food-handling practices	6.1. Strategies to inform and educate food proprietors are developed in accordance with council practices. 6.2. Communication tools are used to inform and educate. 6.3. Food-handling training and education are delivered where required to provide essential competencies in food handling. 6.4. Assessment of food handlers' knowledge and expertise is undertaken, where required. 6.5. Information is provided on recognised external training courses that train and assess in food hygiene and food safety competencies.
7. Detect and process food-related offences	7.1. Offence is established through detection of a breach of relevant legislation. 7.2. Information related to offence is collated through a review of existing documentation. 7.3. Additional information is obtained by interview, audit or sampling to substantiate details of the offence. 7.4. Decision to proceed with prosecution, issue warning or not pursue is determined in consultation with departmental or council management. 7.5. Brief is prepared for prosecution that identifies relevant facts and sections of appropriate legislation, codes of practice and council policy.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting a range of information, including legislation, codes, standards and policies relevant to the job role investigating food premises identifying hazards at food premises taking food samples handling and storing food samples, including chain of custody of evidence requirements communicating and liaising with professional practitioners demonstrating clear, open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology promoting services to the public record keeping food safety audit implementation.
Required Knowledge
food-related legislation, codes of practice and procedures relevant epidemiology, microbiology and chemistry hazard analysis and hazard control systems food hygiene competencies food sampling and testing procedures food surveillance: food sampling government and non-government industry on and off-site analysis personal hygiene pest control premises and equipment maintenance premises and vehicle audits council policies and procedures written reports and administration hazard analysis: storage preparation display packaging transport.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: assess and process applications for registration of food premises identify and investigate food safety problems and complaints through food safety audits, sampling and analysis adhere to legislative and safety requirements promote and communicate safe food-handling practices to proprietors and staff of food premises detect and process food-related offences.
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant legislation and codes of practice council policies government guides for local government real or simulated food premises relevant data real or simulated food handlers.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Checking plans may include:	existence and suitability of food safety plan existence of food safety instructor signature fees attached.
Council requirements may include:	council policies, procedures and guidelines council internal review mechanisms strategic, business and management plans local ordinances, laws and by-laws.
Premises may include:	food transport vehicles structures stalls permanent or semi-permanent structures retail domestic-based wholesale factories warehouses institutions markets classification schedule of food businesses.
Legislation and codes may include:	federal, state or territory and local government legislation, including: Food Acts food standards codes council local laws codes of practice legislative and industry codes of practice.
Food standards may include:	federal and state legislation Food Standards Australia New Zealand codes Australian Quarantine and Inspection Service standards industry standards competency standards Australian Safety Association World Health Organisation International Organisation for Standardisation (ISO) standards.
Analysis may include:	microbiological counts chemical and physical food top swabbing hand washing sampling appearance texture odour production means cleanliness random routine target products.
Risk factors may include:	nature of food additives level of complaints procedures surveys types of food storage temperature oxidation decay toxins chemical and microbial actions industrial procedures personal hygiene infectious agents and modes of transmission critical limits.
Communication tools may include:	council newsletter information sheets brochures workshops and forums.
Food hygiene principles may include:	temperature control measures critical limits monitoring systems storage operator hygiene food protection sanitation internal audits documentation and recording systems building structure building layout and design materials finishes appliances equipment home and community care program principles.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR504C Implement public environmental health education programs

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the development and delivery of public environmental health education, promotion and awareness strategies, including campaigns and programs. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop environmental health education, promotion and awareness strategies	1.1. Goals and objectives for health education, promotion and awareness are established in accordance with council requirements. 1.2. Information to assist in needs analysis is identified, researched and collated. 1.3. Health surveys that identify community health needs are developed. 1.4. Existing services and strategies are reviewed and evaluated to ensure relevance. 1.5. Community networks are established and maintained to ensure broad exposure to local development needs.
2. Implement environmental health education, promotion and awareness strategies	2.1. Appropriate health education, promotion and awareness programs are developed and implemented based on community development needs and in accordance with council policy. 2.2. Programs are implemented using appropriate educational, promotional and awareness activities and responding to state legislative requirements. 2.3. Health education, promotional and awareness programs are monitored and evaluated in conjunction with the community to assess performance in relation to program goals and objectives.
3. Undertake marketing programs	3.1. Opportunity for a marketing program is identified from the market place. 3.2. Viability of a program is assessed by internal and external consultation. 3.3. Reports are prepared for management and council with recommendations and supporting information. 3.4. Marketing program is implemented and monitored to ensure objectives are met within budget, resource and time limitations. 3.5. Program is reviewed and assessed using consumer response and internal audits.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
information gathering and research survey design cooperative and professional communication and interaction with a wide range of stakeholders problem solving and conflict management well developed and effective written communication implementation of promotional strategies program planning networking implementation of public consultation strategies implementation of program evaluation strategies participation in public presentations budget management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology.
Required Knowledge
council structure and services relevant council procedures relevant legislation and standards principles of positive interaction with diverse groups within the community community consultation and information strategies local health services and relevant professionals council's health education policy current and potential health issues affecting the community.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: establish and maintain community networks establish appropriate goals for health education, promotion and awareness in accordance with council requirements develop, implement and evaluate appropriate health education, promotion and awareness programs market, implement and monitor programs to ensure objectives are met report, review and assess programs.
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case studies that provide relevant equipment and materials, such as: videotapes pamphlets health legislation council policies and procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Council requirements may include:	council policies, procedures and guidelines strategic, business and management plans local ordinances, laws and by-laws state legislation.
Community health needs may include special requirements of:	ethnic or minority groups demographic groups.
Health education, promotion and awareness programs may include:	immunisation nutrition smoking sun smart health effects of climate change, such as heat stress mosquito control sexually transmitted diseases council public health plan public health policy media releases personal skill development community action strengthening supportive environments reorienting services behavioural and environmental adaptation community development.
Legislative requirements may include:	federal state or territory local government.
Marketing may include:	preparation and use of materials, such as: audiovisual materials pamphlets and books software badges ties stickers professional consultancy online support.
Viability may include:	profit or loss break-even community value.
Internal and external consultation may include:	staff councillors schools police experts community parents funding organisations regional groups relevant agencies, including welfare agencies hospitals medical institutes church groups industry and professional expertise government departments marketing departments and consultants media developers.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRR509A Undertake environmental and nuisance controls

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the investigation of nuisances and the development and implementation of a control plan for complaints and notifications.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Investigate reports of nuisances	1.1. Investigations are identified from assessments and reports and prioritised according to risk factors. 1.2. An appropriate form of investigation is determined based on risk assessment of the nature of the problem. 1.3. Investigation is carried out efficiently within priorities. 1.4. Data and information are collected to enable a clear determination of the problem. 1.5. Action is determined and undertaken to minimise impact of the current problem and the likelihood of recurrence. 1.6. A report is prepared and submitted to council for information or direction.
2. Institute proceedings for offences relating to nuisances	2.1. An offence is established through detection of a breach of relevant legislation. 2.2. Information relating to an offence is collated through a review of existing documentation. 2.3. Additional information is obtained by interview and assessment to substantiate details of the offence. 2.4. A decision to proceed with prosecution, issue warning or not undertake further action is determined by council resolution.
3. Develop and implement an environmental control plan for complaints and notifications	3.1. Complaints and health department notifications of all endemic environmental conditions are investigated in accordance with council requirements. 3.2. An action plan is established which includes details of work required, cost and method of ongoing review. 3.3. A report is submitted to council for adoption. 3.4. Resources are allocated and the control program is implemented to reduce the environmental hazard. 3.5. Monitoring and evaluation procedures are implemented annually, or as necessary, according to the nature of the hazard. 3.6. Ongoing reports outlining the successes or shortfalls of the environmental control program are prepared for council.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
investigation verbal and written communication with public and council conflict or dispute resolution scientific equipment usage strategy implementation program planning.
Required Knowledge
relevant legislation reference material environmental controls council policies and procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Environmental issues and nuisances are identified and resolved.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency must be demonstrated in all Elements across a range of variables relevant to council's size, location and strategic plan.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of federal, state or local government legislation including health acts and environmental protection appropriate Australian standards professional journals and reports council policies, procedures and guidelines relevant data sources relevant authorities.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Data may include:	air, soil and water samples noise level readings dates and times of nuisance degree of disturbance or annoyance vegetation animals.
Nuisances and environmental controls may include:	air, water or land pollution pest or vector control excessive noise intensity of insects or pest animals implications of seasonal conditions stray animals contaminated sites.

Risk factors may include:	state condition activity people affected offensiveness.
Legislation, codes and reference material may include:	federal, state or territory and local government legislation including health act and Australian standards professional journals and reports environmental protection legislation public and environmental health legislation local government legislation.
Council requirements may include:	council policies, procedures and guidelines strategic, business and management plans local ordinances, laws and by-laws.
External authorities may include:	police and emergency services environmental protection authority water authorities justice department conservation authorities industry local government departments community services youth services aged services.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRW201A Collect waste refuse or recyclables

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the collection of waste refuse or recyclables from property, litter bins and designated areas.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Collect and dispose of waste or recyclable material	1.1. Personal protective equipment is selected and fitted in accordance with manufacturers' specifications, council requirements and relevant legislation. 1.2. Waste or recyclable material is collected in accordance with occupational health and safety (OHS) regulations and council procedures. 1.3. Equipment is operated in accordance with manufacturers' specifications, statutory requirements and council procedures . 1.4. Hazardous waste is identified and handled or reported in accordance with council procedures, regulatory requirements and OHS requirements . 1.5. Recyclable materials are correctly identified and sorted in accordance with regulatory requirements and council procedures to ensure there is no cross-contamination. 1.6. Disposal of waste or recyclable materials is carried out in accordance with statutory and OHS regulations and council procedures. 1.7. Effective communication is maintained with other workers where appropriate.
2. Report incidents or accidents	2.1. Information about hazards, incidents or accidents is recorded and reported in accordance with council and legal requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
verbal communication with other workers reporting accidents verbally filling in accident and incident forms.
Required Knowledge
council procedures OHS, including personal protective equipment and hygiene first aid motor traffic regulations safe work practices estimating weights safe lifting techniques identifying and handling hazardous goods and chemicals environmental policies and regulations use of hand equipment use of mechanised equipment.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Working according to council procedures particularly in relation to OHS and environment. Effective communication with other workers where appropriate. Accurate reporting of incidents.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over a period of time in varying weather and traffic conditions and using a range of equipment.
Resource implications	Access to a workplace or simulated case study that encompasses resources including relevant equipment such as: broom sweeper flusher sucker compactor protective gear different types of waste product.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Personal protective equipment may include:	gloves sunscreen eye protection protective clothing.
Waste may include:	household waste commercial waste public area waste.
OHS requirements may include:	lifting procedures materials handling hazardous goods handling.
Council procedures may include:	Council procedures may include:
Equipment may include:	broom sweeper flusher sucker compactor.
Other workers may include:	truck driver work team member.
Legislative requirements may include:	traffic regulations.
Regulatory requirements may include:	environmental regulations.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRW503B Implement programs for disposal and containment of waste

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers determining options for, and implementing, monitoring and reviewing the controlled disposal and containment of waste.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine and secure access to disposal options	1.1. Criteria to assess the efficiency and environmental impact of each disposal option are determined against council policy and requirements. 1.2. Alternative disposal options are assessed against identified criteria within relevant legislative requirements. 1.3. The impact of disposal options on community amenity is considered in assessing options. 1.4. Access to disposal facilities is negotiated with regard to the long-term safety, control and stability of the site or method.
2. Obtain relevant licences and approvals	2.1. Submissions and information on treatment methods are prepared within formats and time frames specified by approval and licensing bodies. 2.2. Relevant approvals and licences are obtained prior to commencement of waste disposal activities.
3. Assess submissions to undertake controlled disposal and containment of waste	3.1. Criteria are established to enable an objective assessment of submissions. 3.2. The impact of statutory and local requirements is considered in assessing submissions. 3.3. Submissions are assessed against criteria to determine the most effective disposal option.
4. Implement controlled disposal and containment of waste	4.1. All users and stakeholders are advised of disposal requirements prior to implementation. 4.2. Required resources to implement the disposal system are procured within budget. 4.3. Disposal systems are planned and scheduled in line with accepted submissions. 4.4. Disposal is undertaken in terms of agreed specifications with particular emphasis on community health and safety.
5. Monitor and review the controlled disposal and containment of waste	5.1. Regular data is collected and analysed to provide accurate measures of performance. 5.2. Comparisons are made with agreed disposal specifications to assess effectiveness. 5.3. Changes to disposal methods are made as required in a timely manner to ensure required performance levels are maintained. 5.4. Information obtained during monitoring and review is used to develop new disposal methods that are based on accumulated knowledge and experience.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
writing submissions assessing options against criteria negotiating access to disposal facilities preparing documentation developing criteria communicating information to users in accordance with council requirements planning and scheduling.
Required Knowledge
community expectations and local knowledge disposal options, disposal systems and methods environmental impact of disposal options, community impact of disposal options, approvals and licences required and statutory and local requirements relating to disposal containment options and treatment methods data collection and analysis methodologies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Determination of feasible disposal options. Assessment of submissions. Implementation of controlled disposal and containment of waste. Monitoring and reviewing methods based on data collected.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular: LGAEHRW505B Implement strategies to minimise the impact of waste on the environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated case study environment that encompasses the following resources: technical information on various disposal processes real or simulated databases role model stakeholders relevant statutory authorities.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Disposal options may include:	landfill, transportation and compacted landfill energy extraction hazardous materials disposal and transfer.
Statutory bodies may include:	environmental protection authorities planning authorities health departments river and water supply authorities waste authorities regional waste boards.
Stakeholders may include:	community interest groups land holders industry business other councils statutory bodies.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRW505B Implement strategies to minimise the impact of waste on the environment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the implementation and monitoring of strategies to reduce the impact of waste on the environment.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine the effectiveness of the environmental impact of current practices	1.1. Impact of existing waste management practices is noted against legislation, industry standards, and council and community requirements and expectations. 1.2. Data contributing to cost-benefit analysis is collected on existing waste management practices. 1.3. The effects of existing waste practices on the environment are regularly monitored. 1.4. The waste impact cycle is monitored for components of waste stream in council area. 1.5. Resource usage in waste impact cycle is measured accurately.
2. Monitor waste reduction targets	2.1. Targets for reducing impact of waste are monitored in accordance with community standards and relevant authority requirements. 2.2. Performance is measured accurately, regularly and in a cost-effective manner. 2.3. Statistical comparisons are made between targets and performance to establish accurately if targets have been met.
3. Contribute to the development of a waste impact reduction plan	3.1. Consultation with the community and relevant authorities and organisations is undertaken as directed to assist in developing targets and strategies to reduce waste impact. 3.2. Criteria to prioritise strategies are suggested. 3.3. Information to assist comparison with similar methods in practice elsewhere and assess effectiveness of strategies is contributed. 3.4. Appropriate trial and sampling techniques are followed.
4. Follow strategies to reduce waste impact	4.1. Strategic priorities are followed to provide the most effective resolution of issues within available resources. 4.2. Processes are monitored to ensure the strategy is achieving objectives and modifications are suggested as required. 4.3. Program time lines, schedules and targets are followed to enable strategy objectives to be met.
5. Monitor effectiveness of strategies to reduce waste	5.1. Data is collected and analysed on a regular basis to provide accurate measures of performance. 5.2. Comparisons are made with strategy objectives to assess effectiveness. 5.3. Changes to implemented strategy are suggested as warranted to ensure outcomes are achieved. 5.4. Information obtained during monitoring and review is suggested to develop new strategies based on accumulated knowledge and experience.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
technical and community research support analysis consultation.
Required Knowledge
waste management practices waste impact on environment waste reduction practices monitoring processes council budgeting and planning processes regulations standards policies legislation community needs and expectations relevant organisations.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Data on the waste stream is collected and analysed to standards of council plans. Council policies, protocols and relevant legislation are followed in monitoring waste activity. Consultation is undertaken as directed to identify strategies and distribute information. Strategy implementation and monitoring is undertaken to identified standards.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular: LGAEHRW503B Implement programs for disposal and containment of waste.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that incorporates the following resources: relevant data on different waste streams real or simulated consultation process relevant legislation, regulations, standards and policies.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Impact may include:	health related amenity (e.g. smell, visual and tactile) flow-on physical impact on flora and fauna toxicity breakdown cycle.
Waste stream may include:	domestic garbage industrial commercial council litter construction and demolition.
Waste includes:	paper plastics metals household garbage green chemical glass construction hard liquid.
Data may include:	waste types waste quantity cost of disposal legislation impact details sources experimental controls.
Authorities may include:	environment protection waste management recycling and resource recovery bodies regional waste boards.
Strategies may include:	education promotion reduce, reuse and recycle policy collection times and types mulching worms.
Cost-benefit analysis may include:	financial health amenity flora and fauna social fee for service.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRW507A Plan and coordinate a waste collection or recycling service

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the identification of needs, markets and service options and the implementation, evaluation and review of waste collection or recycling services.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify waste collection service needs	1.1. The volume and type of waste t o be collected is determined from a review of audited waste stream information. 1.2. The frequency of collection is determined from an assessment of the nature and volume of waste within the community, cost and public health requirements.
2. Identify recoverable waste	2.1. Recoverable waste is clearly defined based on components of the waste stream that can be reused or recycled. 2.2. An inventory of recoverable waste is prepared through an assessment of the waste stream using predetermined definitions.
3. Identify markets for recoverable waste	3.1. Current waste service is reviewed to establish level of local market opportunities. 3.2. Existing local commercial markets are identified and assessed to determine current and future market opportunities. 3.3. Information is obtained on market strategies for recoverable waste. 3.4. Operating cost shortfalls are identified and options are presented to council for resolution.
4. Assess effectiveness of current services	4.1. Quantifiable and comparative performance measures are established to determine if community needs are being met. 4.2. Realistic and achievable performance targets for sorting, processing and recovery methods are established within available resources and local performance expectations. 4.3. Relevant data on current services is collated to enable a comprehensive and statistically valid performance assessment.
5. Identify, evaluate and prioritise service options	5.1. Current industry best practice is identified through a comprehensive review of recognised sources. 5.2. Achievable options to meet needs are specified in accordance with local policy. 5.3. Evaluation criteria are established to meet targets, taking into account local needs and constraints. 5.4. Options are evaluated through an assessment of criteria in an objective manner. 5.5. Options are prioritised so that sorting, processing and recovery needs can be met within favourable cost-benefit ratio.
6. Prepare performance specifications	6.1. Measurable and quantifiable performance criteria are identified based on audit data and results of needs assessment. 6.2. Performance levels are specified to meet waste management strategy targets whilst protecting current activity levels in accordance with local authority requirements. 6.3. Relevant documentation is prepared that incorporates performance levels and protects local interests within local and statutory requirements.
7. Assess submissions to undertake services	7.1. Criteria are established to enable an objective assessment of submissions. 7.2. The impact of statutory and local requirements is considered in assessing submissions. 7.3. Submissions are assessed against criteria to determine the most cost-effective and suitable proposal.
8. Implement service	8.1. All users are advised of service details prior to implementation. 8.2. Required resources to implement the service are procured within budget. 8.3. Sorting and waste-recovery services are planned and scheduled in line with accepted submissions. 8.4. Services are undertaken in terms of agreed service specifications.
9. Monitor and review services	9.1. Data is collected regularly and analysed to provide accurate measures of performance. 9.2. Comparisons are made with agreed service specifications to assess effectiveness. 9.3. Changes to implemented service are made as required in a timely manner to ensure required performance levels are maintained. 9.4. Information obtained during monitoring and review is used to develop new service options that are based on accumulated knowledge and experience.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
problem solving presenting options to council collating and analysing data researching, reviewing and evaluating options
Required Knowledge
health regulations dangerous goods disposal of hazardous materials materials suitable for recycling or recovery commercial markets current markets legislative requirements relevant to waste collection strategies for developing performance measures current industry practices economic forecasting techniques public health requirements.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Accurate identification of service needs, recoverable waste and potential markets. Evaluation and prioritisation of service options. Development of criteria in line with council and statutory requirements. Monitoring and review of services.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that incorporates the following resources: data on waste consultation process copies of relevant legislation and council policies and procedures service providers and disposal systems.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Waste and recycling collection services may include:	day labour contract services kerbside collections door to door centralised transfer station.
Markets may include:	domestic local industry local commercial paper recyclers glass manufacturers.
Recyclable material may include:	plastics oil aluminium glass steel timber bricks concrete green waste paper tyres textiles paints lead copper brass gold chlorofluorocarbons food.
Measures of effectiveness may include:	complaints enquiries unit cost missed services damaged equipment community satisfaction reliability noise level regularity occupational health and safety factors environmental guidelines contamination.
Assessment criteria may include:	ability to perform work cost financial stability previous experience level of service and support local preferences employment opportunities work practices industrial relations level of council control use of council facilities.
Recoverable waste may include:	local government associations recycling cooperatives commercial recycling operators regional waste boards waste authorities.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRW508A Undertake education programs to achieve reduction, reuse and recycling of waste

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers providing education programs to the public on issues of reduction, reuse and recycling of waste. The high public profile of council, and the unique role councils can play in educating the public on environmental matters, is recognised. The unit is appropriate for those responsible for developing public education programs.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine aims and objectives of program and target audience	1.1. Target audience is identified from community sector involved in waste production. 1.2. Waste strategy is reviewed to identify outcomes and educational requirements. 1.3. Aims and objectives are specified for educational programs.
2. Develop program	2.1. The kind of program is determined to meet the needs of the target group and the waste strategy. 2.2. Resources to implement the program are determined and obtained to achieve objectives within budget. 2.3. The content and delivery method for the program is determined within budget to maximise impact. 2.4. Cost-effective support materials are prepared that are relevant to the target group and the subject. 2.5. A trial of the program is conducted to ensure effectiveness in achieving required outcomes. 2.6. Relevant program materials are produced or procured in sufficient quantities to meet identified needs.
3. Implement program	3.1. Constraints to implementing the program are identified to enable program success to be maximised during implementation. 3.2. The program is coordinated to reach the target audience within budget.
4. Monitor and review effectiveness of program	4.1. Performance measures are determined that allow assessment of changes in waste practices or attitudes. 4.2. Relevant changes in waste practices and attitudes are measured objectively. 4.3. The need for intervention to make timely and relevant adjustments to ongoing programs is determined. 4.4. Information on educational program performance is made available to interested parties to ensure new strategies and programs are based on up to date knowledge and experiences.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
marketing presenting budgeting analysing qualitative and quantitative research.
Required Knowledge
psychology of human behaviour recycling systems education principles reuse of materials relevant educational equipment and technology marketing principles
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Adequate resources are obtained. Realistic aims and objectives are defined. Program is implemented within budget. Effectiveness of program is reviewed.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that encompasses: consultation with community groups access to communication materials such as videotapes, displays and pamphlets access to relevant source material and personnel.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Materials and resources may include:	videotapes displays pamphlets trainers experts signage multilingual information.
Programs may include:	incentives penalties education resident or rate payer participation community groups business groups.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRW601B Conduct waste management audits and assess needs

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the auditing of waste management practices and processes and the collection of data to make recommendations for community needs.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance within councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of council staff, elected members and management in protecting and managing the natural and built environment must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Undertake an audit of the existing waste generated, treated or disposed of within specified area	1.1. The waste stream is identified in accordance with council's waste management strategy to ensure all major waste components are audited. 1.2. Objective and representative waste sampling methods are followed and checked against specified validity criteria. 1.3. Data collection follows identified protocols to ensure consistent collation throughout the audit. 1.4. Waste samples are collected and analysed in accordance with documented procedures, standards and statutory requirements. 1.5. Audit results are documented clearly so that waste components are quantified.
2. Undertake an audit of the existing plant and infrastructure involved in waste management	2.1. All major components of plant and infrastructure are identified and categorised. 2.2. The characteristics of existing plant infrastructure are established. 2.3. Data within plant infrastructure categories is collected accurately and objectively. 2.4. Data is analysed to establish service costs and utilisation rates. 2.5. Audit results that quantify plant infrastructure are clearly documented.
3. Determine the effectiveness of current practices for minimising waste	3.1. Waste minimisation standards are checked for compliance with specifications of the waste management plan, community standards and relevant authority requirements. 3.2. Performance is measured accurately, regularly and in a cost-effective manner. 3.3. Statistically valid comparisons are made between objectives and performance to establish accurately if objectives have been met.
4. Collect data or information on current community waste practices and needs	4.1. Target groups classifications are observed so that all relevant practices and needs can be identified. 4.2. Key stakeholders identified in council strategies are involved in the consultative process. 4.3. Data collection methods are checked to ensure statistically valid results. 4.4. Data is collected using recognised processes to reinforce community confidence in impartiality of the process. 4.5. Information is collated for analysis t o determine attitudes, practices and opportunities in relation to service provision. 4.6. Community waste practices and needs are categorised and quantified and all requirements are clearly documented in audit reports.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
analysing information and data documenting results impartial consultation with community documenting community needs.
Required Knowledge
relevant environmental protection and other relevant authority requirements extensive technical knowledge of waste stream components sample collection and analysis comprehensive knowledge of relevant acts, regulations and guidelines characteristics of plant and infrastructure community standards with respect to waste statistical methodologies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Audit of existing waste is completed and results are documented. Audit of plant and infrastructure is completed and documented. Waste practices and community needs are quantified and documented.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular: LGAEHRW503B Implement programs for disposal and containment of waste.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that encompasses resources including: various forms of waste for physical inspection various plant and infrastructure copies of relevant acts, regulations and guidelines real or simulated stakeholders for consultation process.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Stakeholders may include:	industry/business rate payers service users, including residents and visitors participating local government areas statutory bodies.
Major waste types may include:	household council commercial industrial liquid chemical medical prescribed green food putrescible obnoxious (e.g. poisonous food and contaminated waste) hard sludge litter recyclables.
Plant and infrastructure may include:	vehicles labour operating costs machinery transfer station treatment facilities collection receptacles computer systems weighbridges administration disposal facilities and landfill.
Characteristics of existing plant and infrastructure may include:	age type value location number capability lifespan replacement value ownership and control.
Sampling and analysis may include:	physical inspection weighing surveys and questionnaires, including telephone surveys volume calculations existing records.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAEHRW603B Coordinate the implementation of council's waste management strategy

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the preparation of an implementation plan, and the monitoring and review of the implementation of the waste management strategy.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare implementation plan	1.1. Actions are prioritised to provide the most effective and efficient resolution of issues within available resources. 1.2. Resources are allocated to match action priorities. 1.3. Processes are monitored to ensure the strategy is achieving objectives and is modified as required. 1.4. Relevant groups are identified that have the capacity and compatibility to carry out strategy actions. 1.5. Achievable time lines, schedules and targets are established.
2. Monitor implementation of waste management strategy	2.1. Data is collected regularly and analysed to provide accurate measures of performance. 2.2. Comparisons are made with strategy objectives to assess effectiveness. 2.3. Changes to implemented strategy are made as required in a timely manner to ensure outcomes are achieved. 2.4. Information obtained during monitoring and review is used to develop new strategies that are based on accumulated knowledge and experience.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
prioritising actions establishing schedules analysing data comparing performance measures.
Required Knowledge
relevant environmental protection requirements and other relevant authority requirements extensive technical knowledge of waste management processes comprehensive knowledge of relevant acts, regulations and guidelines.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Effective resolution of issues. Achievable time lines, targets and schedules. Monitoring and review of processes.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over a period of time across a range of variables.
Resource implications	prioritising actions establishing schedules analysing data comparing performance measures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Major waste types may include:	household council commercial industrial liquid or chemical medical prescribed green food putrescible obnoxious (e.g. poisonous food and contaminated waste) hard sludge litter recyclables.
Relevant groups may include:	contractors recycling agents tip operators transfer stations local industries incineration operators.
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Unit Sector(s)

Unit Sector	Health and Environment
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM701A Govern councils

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the outcomes required to ensure high levels of governance in a complex environment and includes the management of processes and structures to ensure public accountability, ethical behaviour, high quality performance, transparency and statutory compliance. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected. This unit may also be contextualised to other public or private sectors as long as the essential outcomes of the unit are not changed.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Analyse legal and regulatory requirements affecting council	1.1. Legislative framework within which council operates is identified to ensure compliance. 1.2. Actions or proposed actions which would expose council to issues of non-compliance are identified and appropriate action is taken to avoid non-compliance. 1.3. Provisions of legislation that constrain the behaviour of individuals acting within and on behalf of council are examined and communicated to staff. 1.4. Governance reviews or audits are contributed to, and action is taken with regard to opportunities for policy or process improvement or any reported areas of non-compliance.
2. Research and apply best practice and ethical conduct	2.1. Best practice in local government policies is researched and used to inform council's governance principles and practices. 2.2. Strategies for undertaking regular reviews of council processes, including benchmarking against other councils are developed and implemented. 2.3. Effective and efficient policies and processes which achieve council outcomes are designed and implemented.
3. Manage governance processes	3.1. Roles and responsibilities of elected members and management are defined and communicated. 3.2. Council and councillors are provided with resources necessary to fulfil their governance duties and responsibilities effectively. 3.3. Support structures are developed and implemented to assist council to achieve its objectives and responsibilities. 3.4. Consultative processes are implemented and maintained to ensure information on community needs and expectations is gathered and considered. 3.5. Accountability to the community and within the council is maintained using effective reporting processes. 3.6. Effective and ongoing relationships with other levels of government, regional bodies and other councils are established and maintained.
4. Undertake appropriate reporting within council structures	4.1. Management reports are accurately completed and submitted in accordance with council's statutory requirements. 4.2. Relevant information to support the development of council's statutory business plan is supplied as required. 4.3. Relevant declaration of interests, including potential conflicts of interest, is made as required using standard organisational procedures. 4.4. Relevant data detailing performance against targets is supplied as required for inclusion in regular performance reports presented to council. 4.5. Contribution is made to effective information sharing and communication between council and the community.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
high-level leadership and management skills research and analytical skills high-level written and oral communication skills high-level problem solving skills planning and organisational skills ability to apply governance models to the operations of a specific council self reflection, including the ability and willingness to respond to the level of accountability and responsibility of personal role.
Required Knowledge
detailed and demonstrated knowledge of legislation impacting councils, including Local Government Act detailed and demonstrated knowledge of council decision-making practices knowledge of governance processes and models.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to provide leadership and good governance within councils and adherence to all legislative requirements.
Critical aspects of evidence to be considered	Demonstrated knowledge and skills in: local government governance principles and their application ethical business practice researching and applying best practice to governance processes defining and implementing effective management strategies to support good governance, including reporting and accountability structures.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the Local Government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans and good governance guides relevant local government legislation and regulations exemplars of good governance practices and policies.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Governance review bodies may include:	externally sourced panels of experts, community members and industry leaders board of directors properly constituted council committees.
Best practice research includes reviewing:	governance policies and practices of other councils in areas, such as: ethical, accountable and transparent management and operations occupational health and safety industrial relations managing diversity environmental protection ecologically sustainable development risk management. governance policies and programs developed and promoted by local government industry associations relevant governance policies and practices developed and promoted in other public and private sector organisations locally and overseas.
Governance principles and practices include policy and process associated with:	role relationships between elected members and council officers, including levels of delegation and separation of powers roles, responsibilities, rights and accountabilities of elected members, including management of conflict of interest roles, responsibilities, rights and accountabilities of council employees, including reporting and performance monitoring level of and processes for community consultation and participation in the policy development and program delivery of council policies and processes for setting strategic directions for council and its community values, policies and practices put in place to ensure ethical, accountable and transparent operation of the council at all levels.
Resources for council may include:	induction programs for new councillors training and development legislation and relevant support documentation.
Information sharing and communication may include:	websites newsletters and bulletins notices in local press annual reports community consultation.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM702A Manage the human resources process in local government

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers key aspects of the development and management of the strategic human resources (HR) function within the local government environment to achieve organisational objectives. Also covered by this unit is the interaction of HR professionals and line managers in the development of appropriate HR strategies whilst understanding the relevance of the industrial relations framework in local government. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected. This unit may also be contextualised to other public or private sectors as long as the essential outcomes of the unit are not changed.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Comply with and implement relevant industrial relations policies, awards and industrial agreements	1.1. Council's HR policies are continuously reviewed and updated to reflect changes in industrial agreements and council policies. 1.2. Awards are interpreted to ensure compliance with legislative requirements in all areas of employee relations. 1.3. All award requirements and entitlements are facilitated and implemented in a timely and professional manner. 1.4. Continuous understanding of relevant industrial relations issues is maintained by involvement in relevant industrial relations forums and committees. 1.5. Disputes within the industrial relations framework are identified and assessed for their potential impact on council employee relations and terms and conditions of employment. 1.6. Areas of possible non-compliance with industrial agreements or council policies are identified and addressed immediately to avoid risk of dispute. 1.7. Continued implementation of relevant employment legislation within council is facilitated.
2. Develop and manage contracts of employment	2.1. Effective communication strategies between relevant parties are established and maintained. 2.2. Terms and conditions of employment are readily available and clearly communicated to staff prior to commencing work with council. 2.3. Terms and conditions of employment are communicated and managed professionally and ethically. 2.4. Active involvement in consultative committee meetings is maintained where appropriate.
3. Manage job design, evaluation and appraisal	3.1. Position descriptions are documented and updated in consultation with relevant stakeholders to reflect the required skills, knowledge and attributes necessary to fulfil each job/role. 3.2. Job/roles are individually evaluated to determine appropriate remuneration packages. 3.3. Where possible, job/roles are benchmarked against similar external roles to determine comparative market value of each role. 3.4. Appropriate performance appraisal system to measure and reward employee performance is developed and managed.
4. Provide advice and guidance to senior management	4.1. Senior managers are given timely and specialist advice on issues requiring in-depth understanding of HR policies and practices. 4.2. Implementation of HR strategies and directives is communicated to managers to ensure consistent application of policy. 4.3. Ongoing communication with management is established and maintained to promote implementation and understanding of key employment issues. 4.4. HR reports are generated and analysed to identify key areas for improvement. 4.5. Investigations are conducted in consultation with managers and appropriate staff to identify and resolve areas of concern regarding employment satisfaction. 4.6. Advice and conciliation assistance are provided to managers when there is conflict regarding performance appraisals.
5. Develop, maintain and review HR policies	5.1. Detailed HR policies on all areas of council employment are developed and made accessible to all staff. 5.2. HR policies are continually updated to reflect changes in any area of employment relations. 5.3. Best practice and continuous improvement strategies are considered when amending or developing council's HR policies. 5.4. Research into innovative and appropriate HR policies is conducted.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
conflict management negotiation coaching and mentoring team building goal setting high-level leadership and management high-level written and oral communication.
Required Knowledge
industrial relations framework and its application within the local government context employment legislation, including discrimination and equal opportunity Acts leadership and management models and theories human resource models and theories, including strategies for reward and remuneration organisational mission, vision, values and goals local government culture change and innovation management problem solving techniques theories of motivation theories of the psychology of teams theories of communication.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to provide effective leadership in the development and management of HR functions.
Critical aspects of evidence to be considered	The demonstrated ability to: apply the industrial relations framework in the context of local government apply human resource management theories and practices apply knowledge of relevant employment legislation and codes of practice lead and manage staff during conflicts and complex situations manage and negotiate contracts of employment monitor changes within industrial relations and anticipate the impact of such changes on council.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations HR models, theories and examples of good practice.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
HR policies include:	recruitment and selection induction procedures occupational health and safety (OHS) anti-discrimination workers compensation remuneration practices job description and performance appraisal models and practices administration of HR records and databases termination procedures rewards and recognition practices leave entitlements enterprise bargaining agreements.
Legislation may include:	federal and state industrial relations anti-discrimination welfare workers compensation OHS enterprise agreements.
HR reports generated may refer to:	number of days and type of staff leave taken staff turnover training and development plans and profiles number and frequency of casuals employed by council number of permanent and temporary staff employed by council number of resignations number and location of staff with annual leave accrued number of harassment claims.
Specialist advice provided to line managers may include:	advice on relevant legislation and awards training and development strategies human resource strategies and philosophy conflict management strategies management of poor performances recruitment and selection procedures absenteeism OHS.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM703A Lead and develop local government staff

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the leadership and development of staff in the local government environment to achieve departmental and organisational objectives. Essential to this unit is understanding the relevance of the industrial relations framework in local government in order to inform the development and implementation of the most appropriate human resource (HR) strategies. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected. This unit may also be contextualised to other public or private sectors as long as the essential outcomes of the unit are not changed.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine HR requirements necessary to achieve objectives	1.1. Identified departmental or business unit goals and objectives are analysed and HR skill and knowledge requirements are identified. 1.2. Information on existing staff skills, knowledge and behaviours is assessed to identify candidates for existing or potential roles. 1.3. Gaps in the skills, knowledge and behaviours of staff are identified. 1.4. Need for additional human resources is established. 1.5. Where necessary, additional human resources are sought according to council's recruitment and selection procedures, and in consultation with appropriate HR management staff.
2. Measure and monitor staff performance levels	2.1. Goals and objectives of roles are established and agreed upon in consultation with jobholders. 2.2. Performance appraisals are conducted in accordance with council's performance appraisal system, to determine achievement of agreed goals. 2.3. Results of performance appraisals are analysed to identify resource requirements or professional development needs of staff. 2.4. Support is provided to individuals and teams to enhance performance and achievement of council objectives.
3. Review and respond to development needs of staff	3.1. Current and future staff development needs are identified using a range of methods. 3.2. Ongoing development needs of staff are assessed to determine optimum and timely solutions. 3.3. Steps are put in place to provide ongoing professional development for staff by means of internal and external training courses or seminars that reflect sound adult learning principles. 3.4. Training and development needs of staff are accounted for in relevant budgets and operational plans.
4. Identify and apply effective leadership strategies	4.1. Goals, objectives, policies and processes of council are documented and communicated to staff. 4.2. Effective and open communication channels are established and maintained with staff. 4.3. Council achievements, news items and project developments are communicated regularly to staff. 4.4. Updates of council plans are communicated to staff and opportunities are given to staff to be involved in planning processes. 4.5. Teams and individuals are provided with guidance to establish goals, responsibilities and accountabilities. 4.6. Effective strategies to facilitate team growth and increase motivation are developed, trialled and implemented. 4.7. Effective working relationships are established and maintained with staff.
5. Manage teams and individuals to ensure attainment of council objectives	5.1. Conflict between individuals is identified and managed in accordance with council procedures. 5.2. Council's recognition and reward system is applied to encourage individuals and teams in their ongoing achievement of realisable goals. 5.3. Effective management techniques and styles are identified and implemented in relation to specific situations to ensure maximum efficiencies and employee motivation.
6. Ensure compliance with HR policies and guidelines	6.1. Knowledge of council's HR policies and their impact on staff leadership is maintained. 6.2. Advice on the implementation of complex or specialist HR policies is sought from council's HR department. 6.3. Confidentiality is maintained when engaging in all HR matters.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
conflict management skills negotiation skills coaching and mentoring skills team building skills goal setting high-level leadership and management skills high-level written and oral communication skills.
Required Knowledge
leadership and management models and theories organisational mission, vision, values and goals local government culture change and innovation management problem solving techniques psychology of teams theories of motivation.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to provide leadership and the ability to support, appraise and develop staff.
Critical aspects of evidence to be considered	The demonstrated ability to: apply HR management theories and practice apply knowledge of relevant employment legislation, awards and codes of practice lead and manage staff during conflict and other complex situations implement a performance appraisal system and design and implement a development plan for staff effectively monitor and coach staff and manage staff training and development needs.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Performance appraisal processes may include a range of proprietary or in-house developed tools, such as:	formal annual, half yearly or quarterly performance appraisals, which may be linked to competencies or the outcome targets negotiated annually with staff members probationary reviews informal one-to-one review discussions counselling meetings 360 degree feedback.
Professional development activities may include:	recruitment and selection internal or external training programs consistent with council goals seminars or conferences accredited local government training job rotation or job sharing.
Support provided to individuals and teams may include:	coaching mentoring counselling on or off-the-job training and development buddy system additional capital resources (e.g. updated software or technology) additional human resources.
Staff development needs may be determined by reference to:	supervisor reports on individual staff customer feedback performance appraisals individual staff requests for training introduction of new technologies or software applications changes to work practices and processes staff surveys.
Motivation theories include:	Maslow's hierarchy of needs Herzberg's motivation theory Theory X Theory Y David C. McClelland's theories of achievement motivation.
HR policies are developed in relation to:	recruitment and selection induction processes and programs OHS remuneration practices job description and performance appraisals HR administration of records and databases termination procedures rewards and recognition practices leave entitlements enterprise bargaining agreements.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM704A Lead the strategic planning process for local government

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the process of leading the development of high level strategic plans for councils. Essential to this unit is the understanding that councils operate in a multifaceted environment and reflect the communities that they serve. Strategic planning encompasses the analysis of the environment, issues of sustainability, identification of risks and opportunities, and specification of strategic directions that serve the vision and mission of the council. The identification of performance indicators and their monitoring is critical to success. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected. The unit is appropriate for elected members, CEOs and other senior managers of councils. This unit may also be contextualised to other public or private sectors as long as the essential outcomes of the unit are not changed.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine framework for development of strategic plan	1.1. Extensive consultation with council and senior staff is undertaken to determine parameters that will be used for the planning process, including time frames and budget. 1.2. Analysis of current strategic planning frameworks is conducted to determine a methodology that is in keeping with council's environment, needs and values. 1.3. Stakeholders who will contribute to plan's development are identified. 1.4. Planning methodology is developed and project plan, including resource allocation, is documented. 1.5. Goals and outcomes of plan are identified and stakeholder support is gained.
2. Conduct high-level scan of council operating environment	2.1. Extensive local, national and international research is undertaken and managed to identify key issues effecting council. 2.2. Issues of environmental sustainability and regional economic performance are reviewed. 2.3. Demographic and industry trend data is identified, collected and analysed to provide profiling information about the region in which the council operates. 2.4. Key strengths, weaknesses, opportunities and threats (SWOT) are identified. 2.5. Major risk factors are identified that could constrain achievement of council goals in the short, medium and long term. 2.6. Extensive consultation is conducted with stakeholders in the community, industry and government to identify issues and expectations impacting upon council's operations.
3. Lead the establishment of council goals and key result areas	3.1. Processes to engage council, staff and stakeholders are developed and implemented to establish council's major goals during the forecast/planning period. 3.2. Critical success factors that will be in place to support attainment of plan are established, including staff resources, financial resources, staff skills and external support. 3.3. Leadership to establish council's key result areas for the period of the plan is provided.
4. Lead the formulation of the detailed strategic plan	4.1. Processes and delegations are put in place and managed to develop plan in line with chosen methodology and format. 4.2. Communications strategy is planned and put in place to ensure staff and stakeholders are informed of progress, changes and outcomes. 4.3. Appropriate methods are employed to gain commitment to process and plan. 4.4. Sign-off and commitment to finalised strategic plan are obtained from relevant stakeholders and participants.
5. Plan and manage implementation processes	5.1. Development of the necessary tactical or operational plans across business units or departments required to implement the longer-term strategic plan is lead and managed. 5.2. Prioritising and human, financial and capital resourcing of programs or operational tactics are planned and conducted. 5.3. Performance indicators or benchmarks are established in line with council process in order to determine progress and success. 5.4. Change management process is planned and led with consideration given to the building of strong team commitment. 5.5. Strategies to skill the workforce in order to enact the plan are put in place. 5.6. Communication processes are put in place to inform and support staff and stakeholders during any required change and implementation process.
6. Develop and manage monitoring and review process	6.1. Processes to monitor performance against agreed benchmarks and performance indicators are put in place and enacted for relevant service delivery and corporate support areas. 6.2. Reporting processes with council, community, staff and other agencies are planned, implemented and monitored. 6.3. Outcomes of strategic and operational plans are monitored in line with agreed processes. 6.4. Review or refinement of activities is undertaken in light of changing conditions to ensure attainment of strategic plan's goals.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
high-level management and leadership skills high-level communication skills high-level research and analytical skills capacity to develop unified team commitment to the development and implementation of agreed strategic directions ability to identify and evaluate potential obstacles to change capacity to delegate capacity to analyse organisational systems, processes and activities lateral thinking and creativity capacity to generate a range of possible options in solving problems.
Required Knowledge
strategic planning models and processes council/region demographics and environment major community, economic and environmental trends change management models monitoring and reporting processes.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to manage and drive complex planning processes.
Critical aspects of evidence to be considered	The demonstrated ability to: lead and manage the strategic planning process apply planning methodologies to the conditions and requirements of the council.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Consultation strategies may include:	focus groups in-depth interviews quantitative research techniques customer satisfaction monitoring (CSM) approach, e.g. telephone, questionnaires, face-to-face interviews or in-depth interviews listening to customers.
Strategic planning frameworks may include:	recognised academic planning models commercial planning models in-house planning models.
Stakeholders may include:	elected members interest and community groups ratepayers staff unions local enterprises government agencies neighbouring councils industry groups.
Risk factors may include:	economic or demographic changes within the community changing government regulations or laws inability to maintain supply of goods staff shortages environmental issues, including sustainability and developing a response to major issues, such as climate change and water security.
Service delivery areas that are planned and reviewed may include:	capital works statutory planning infrastructure services library services parks and gardens youth and community leisure and culture family services disability services waste and recycling.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM705A Manage and improve the organisation's processes

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the review, improvement and management of processes and projects by councils that deliver client services to the community and support the operations of the council itself. Essential to this unit is an understanding of the importance of project accountability and performance measurement as well as the need for quality control, accountability and responsibility for service outcomes. The management and driving of organisational change is a major focus of the unit. This unit does not address the actual implementation or ongoing management of a particular service or program. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine community needs and service expectations	1.1. Extensive research and community consultation are undertaken to determine current and future services required by constituents. 1.2. Mechanisms for open and ongoing consultation and feedback from constituents, internal council staff and elected members are established and maintained. 1.3. Recommended or anticipated changes to services are communicated to senior management and stakeholders for discussion and approval. 1.4. Involvement of constituents and other community members is continuously facilitated in determining new initiatives.
2. Establish and implement performance measurement strategies	2.1. Financial and non-financial performance measures and evaluation criteria for specific program or service delivery are established and agreed upon by relevant stakeholders and communicated to relevant staff and service providers. 2.2. Appropriate financial and non-financial benchmarks are determined and agreed to by relevant stakeholders. 2.3. Where applicable, tender and contract specifications are developed and expressed clearly, concisely and unambiguously. 2.4. Services are monitored to ensure that they effectively and efficiently meet identified needs and service expectations. 2.5. Feedback from customers is communicated to relevant areas within council and incorporated into performance reviews. 2.6. Trends in customer/stakeholder satisfaction and service usage are monitored to identify opportunities for improvements to services or processes. 2.7. Issues of responsiveness and accessibility are reviewed and reported upon accordingly.
3. Facilitate accountability for service outcomes	3.1. Project management systems, reporting mechanisms and processes are established and communicated to service providers. 3.2. Results of all service reviews against desired targets are reported according to standard organisational procedures. 3.3. Tenders and contracted works are regularly monitored and adverse variations in established performance targets are immediately addressed. 3.4. Quality and efficiency of operational processes are measured and documented. 3.5. Service shortfalls are analysed and resolved within council service protocols.
4. Develop and implement change management processes	4.1. Need for change in organisational processes or work culture to support service delivery is identified. 4.2. Change process to address the need is identified and implemented. 4.3. Changes to operational processes or services delivered are recommended and communicated to appropriate personnel with supporting information. 4.4. Staff members are adequately informed of improvement plans, their goals and changes to operational procedures. 4.5. Appropriate methods are employed to gain commitment for change. 4.6. Improvement projects are implemented within agreed timelines and coordinated effectively. 4.7. Effectiveness and benefits of implemented changes are monitored and reported accordingly. 4.8. Outcomes of improvements are reviewed and used for further learning and continuous improvement by being shared with other departments.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
high-level management and leadership skills high-level written and oral communication numeracy skills to develop tender and contract specifications ability to identify and evaluate potential obstacles to change analysis of organisational systems, processes and activities lateral thinking and creativity developing a range of possible options in solving problems.
Required Knowledge
comprehensive knowledge of council's demographics and environment change management processes service improvement processes.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to provide leadership and drive service improvements and change within the department, unit or whole council.
Critical aspects of evidence to be considered	The demonstrated ability to: manage, improve and report on organisational processes within council.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Methods for conducting research and community consultation include:	focus groups, in-depth interviews and other forms of qualitative research surveys and other forms of quantitative research community meetings stakeholder structured interviews.
Non-financial performance indicators may include:	social indicators average processing time for applications number of residential care buildings inspected for fire and emergency evacuations number of trees planted percentage of population as library members number of new businesses introduced into the community number of vaccinations administered number of 'Clean Up Australia' day activities number of complaints from customers/ stakeholders.
Methods of measuring customer/stakeholder satisfaction include:	gap analysis approach customer satisfaction monitoring (CSM) approach, e.g. telephone, questionnaires, face-to-face interviews or in-depth interviews listening to customers and recording responses developing customer-focused key performance indicators (KPIs).
Reporting mechanisms may include:	system reports budgetary reporting systems informal reporting methods, such as regular team or departmental meetings and council meetings financial and non-financial reports.
Service providers may include:	council staff volunteers contractors vendors.
Change process should be planned and monitored and may entail:	processes to plan for the change processes to implement the change processes to reinforce the change steps to support staff during the change, including: coaching and mentoring training interventions revised process documentation feedback and appraisal processes reward and recognition processes.
Services delivered and reviewed by council may include:	capital works statutory planning infrastructure services library services parks and gardens youth and community leisure and culture family services disability services waste and recycling aged services.
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Unit Sector(s)

Unit Sector	Common
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM706A Develop risk management systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers planning and managing the risk management system, including developing, monitoring, reviewing and continuously improving the system and reporting the benefits of the risk management system to stakeholders. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish the nature of risk management	1.1. Nature of risk management within local government context is identified and documented, considering council's unique characteristics. 1.2. Structure within which the risk management process will take place is outlined and communicated to stakeholders. 1.3. Criteria against which risks will be evaluated are determined are documented. 1.4. Risk management policy is designed for council operations and communicated to all staff.
2. Identify existing and potential risks	2.1. Potential risk events are identified through extensive consultation with relevant stakeholders and personnel. 2.2. Reports from workplace inspections are used to identify existing and potential risks. 2.3. Relevant statutory and regulatory requirements pertaining to all council functions are identified to determine potential areas of risk for non-compliance. 2.4. All staff members are encouraged to identify and report existing and potential risk events to appropriate stakeholders.
3. Analyse existing and potential risks	3.1. Identified risks are analysed for the likelihood of potential risks occurring and their consequences. 3.2. First aid reports and reports of the incidence of risk are analysed to assist in determining consequences of risk. 3.3. Existing controls or safety mechanisms put in place to reduce likelihood of a risk occurring are identified and likelihood of occurrence is re-assessed. 3.4. Total estimated level of risk is determined considering likelihood and consequence of potential risks occurring.
4. Evaluate and prioritise risks	4.1. Estimated levels of risk are compared and evaluated against predetermined criteria. 4.2. Risks are prioritised to highlight those requiring urgent attention. 4.3. Risks that are evaluated as unlikely to occur and which hold minimal consequences are given lowest priority.
5. Develop and implement risk management or control plans	5.1. Risk management or control plans are developed to eliminate or reduce the potential for risk events and consequences. 5.2. Accountabilities and responsibilities for the identification, management and reporting of risks are allocated and documented in job descriptions. 5.3. Appropriate reporting mechanisms for logging identified risks and the steps taken to address risks are established, updated regularly and used for formal reporting purposes. 5.4. Resources required to address identified risks are determined, documented and allocated. 5.5. Risk control strategies and required resources are included in budgets and other relevant financial planning processes and decisions. 5.6. Risk management plans are designed and documented for priority risks in consultation with stakeholders and industry specialists where necessary. 5.7. Reporting requirements and time frames for achieving risk mitigation are established, documented and communicated to appropriate stakeholders. 5.8. Budgets and other financial plans are regularly updated to account for necessary risk management funds. 5.9. Formal and informal staff training in risk management principles and practices is developed and implemented.
6. Monitor and review the risk management system	6.1. Inspection programs are designed and implemented to enable ongoing monitoring of risk control plans. 6.2. Risk management strategies and plans are periodically reviewed and assessed for their adequacy, timeliness and effectiveness in risk mitigation. 6.3. Reports of the incidence of risk occurring are monitored and used to inform risk management processes. 6.4. Risk management process and system are regularly monitored for their effectiveness and changes which may effect their operation. 6.5. Continuous improvement of risk management process is demonstrated and implemented.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
proactive thinking decision making high-level problem solving research critical and analytical thinking project planning and execution time management comparative analysis.
Required Knowledge
local government framework (policies and practices) for the management of risk budgets and financial plans concepts and application of risk management planning, processes and reporting understanding and application of reporting mechanisms.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to manage the development of a risk management strategy.
Critical aspects of evidence to be considered	The demonstrated ability to: develop, manage, monitor and review risk management processes and practices within an area of local government.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Risk management within local government may include:	public liability safety of staff workers compensation claims business continuity, e.g. emergency plans for council activities to continue in the event of loss of building, equipment or systems property development and maintenance motor vehicles parked or in motion environmental concerns, such as pollution, hazardous waste and tree policies.
Relevant stakeholders and personnel may include:	departmental managers staff senior management industry representatives contractors risk management consultants community groups.
Statutory and regulatory requirements may include:	occupational health and safety regulations and codes of practice Workers Compensation Act codes of practice relevant Australian standards.
Steps to ensure risks are analysed may include:	qualitative analysis quantitative analysis semi-quantitative analysis sensitivity analysis ranking and rating against set criteria.
Likelihood of potential risks occurring may be assessed through:	liaison with industry representatives and subject matter experts reference to relevant statistical information consultation with other councils application of the 'reasonable man' test.
Consequences of potential risks occurring may include:	death or disability loss of reputation increased hazards compensation payments business interruption threats to physical safety security breaches fraud.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM707A Use financial and economic information for strategic decision making

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the use and analysis of financial and economic information to achieve the objectives of the council. The use and interpretation of financial information to support business decision making, as well as the analysis and use of budget systems and reporting processes are addressed. The impact of micro and macro economic information on council and regional economic planning is also addressed. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Analyse financial resources	1.1. Financial resources required to achieve council objectives are identified and incorporated within budgets. 1.2. Additional expenditure required is forecast and provisions are made for access to required finances. 1.3. Contingency plans for obtaining additional financial resources are developed in the event of a shortfall of available funds.
2. Interpret financial and economic information	2.1. Financial reports are analysed by calculating balance sheet ratios, income statement ratios and cash flow statement ratios. 2.2. Macro and micro economic factors are identified and their impact on council's financial capabilities is evaluated. 2.3. Financial performance of business units/councils are reviewed and reported appropriately.
3. Use financial information to support decision making	3.1. Different financial scenarios are identified and modelled to support decision-making process. 3.2. Cost-benefit analysis is conducted to support viability of council activities. 3.3. Appropriate financial advisers are consulted when using financial information to support business decisions. 3.4. Accurate financial information is obtained and analysed when developing business unit plans. 3.5. Decisions are made using updated financial information.
4. Maximise returns on financial resources	4.1. Actual income and expenditure are monitored against budgets to ensure available and budgeted resources are not exceeded. 4.2. Corrective action is taken when deviations in budgets occur, and variations are explained. 4.3. Data on the use of financial resources is collected, analysed and reported appropriately. 4.4. Recommendations for improving returns on financial resources are communicated to management. 4.5. Performance indicators are discussed with managers and staff and agreed upon.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
high-level research, analysis and interpretation skills in relation to management accounting and finance negotiation numeracy skills to support budgeting, budget analysis and financial and economic analysis, including modelling decision making application of decision making strategies to a range of business and financial scenarios.
Required Knowledge
relevant financial and accounting principles relating to analysis and interpretation of financial reports and resources financial and accounting terminology and systems.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to interpret and apply financial and economic data to decision making.
Critical aspects of evidence to be considered	The demonstrated ability to: use and analyse financial and economic information to achieve council objectives understand and apply tasks associated with interpreting and using the financial information outlined in the range statement.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Economic factors may include:	interest rates regional, state and national economic conditions and trends unemployment rates inflation government fiscal and monetary policies consumer confidence.
Financial information and data include:	accountant prepared reports balance sheets profit and loss statements cash flow statements financial ratios budgets: operational departmental council estimated and actual cost and revenue.
Performance indicators include:	return on investment credit ratings reductions in expenditure increases in income.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM708A Develop, lead and build community capacity

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the development, engagement and leadership of communities by council officers and elected members. It addresses the skills involved in the strategic development of community directions and programs and the ongoing involvement of residents, businesses and other stakeholders in the work of council. It is appropriate for elected members, CEOs and other senior managers of councils. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish networks and communication channels with key areas	1.1. Council departments are consulted regularly to keep abreast of emerging community needs and services. 1.2. Council departments are provided with opportunities to contribute to community development initiatives. 1.3. Mechanisms for open and ongoing consultation and feedback from constituents and internal council staff are established and maintained. 1.4. Links with businesses, interest and user groups and other appropriate partners within the municipality are established and developed to ensure services are planned and implemented in an integrated way.
2. Determine existing and emerging community needs	2.1. Research and community consultation are undertaken to determine current and future community needs. 2.2. Mechanisms for open and ongoing consultation and feedback from constituents and internal council staff are established and maintained. 2.3. Ongoing engagement of constituents and other community members is encouraged, in order to determine emerging community directions. 2.4. Existing and future needs of the community are identified and evaluated to use in forecasting future requirements in services and facilities. 2.5. Council capacity to provide resources that meet community needs is evaluated.
3. Develop community development strategies	3.1. Goals and objectives of community development initiatives are identified. 3.2. Community development strategies are developed in consultation with council, department heads, community groups and stakeholders. 3.3. Council plans and strategies for community development are communicated appropriately to ensure integration within the corporate policy agenda, department operational business plans and budgets. 3.4. Policies are formulated to support the development of optimal community development projects. 3.5. Funding requirements to support strategies are calculated and applied for through appropriate channels. 3.6. External funding opportunities are identified and pursued. 3.7. Key performance indicators (KPIs), operating standards and goals for community development are determined and monitored.
4. Implement community development strategies	4.1. Development strategies are maximised by pursuing best practice in all stages of implementation. 4.2. Reporting mechanisms are established to ensure ongoing tracking and accountability for projects are achieved. 4.3. Financial resources and funding for community development projects are negotiated and coordinated in a timely and efficient manner to ensure full implementation of strategies. 4.4. Service agreements and contracts relating to personnel, are negotiated and arranged in compliance with equal employment opportunity (EEO) and other relevant employment legislative requirements. 4.5. Use of allocated financial resources is managed and monitored to ensure strategies are implemented within budgetary constraints. 4.6. Ongoing review and monitoring of community development projects are conducted to ensure goals and best practice objectives are met and opportunities for improvement are identified. 4.7. Projects and services are designed and delivered to ensure appropriate access by all relevant members of the community. 4.8. Effective marketing strategy is developed or requested in order to promote community development strategies to the community.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
high-level communication skills, including the capacity to engage community members in planning processes and negotiate successful and mutually satisfactory outcomes high-level research and analytical skills in relation to management accounting and finance application of decision-making strategies to a range of business scenarios strategic and operational planning reporting.
Required Knowledge
local government framework (policies and practices) for engaging communities, including key stakeholders operational capacity and resourcing of the council to support development project human, economic, social, environmental and physical resource capacity of the community available external funding sources to provide potential support for community projects.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to manage a community development project, including consulting with stakeholders, analysing resource requirements and planning and implementing the project.
Critical aspects of evidence to be considered	The demonstrated ability to: develop, engage and lead a range of community groups within a local government context conduct appropriate research and consultation develop and implement a community development strategy in local government.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Consultation processes:	will be diverse and tailored to the needs of the program or situation must be two-way and involve active listening as well as communication of council position must be open and transparent.
Research into community needs may take the form of:	surveys feedback questionnaires analysis of statistical data analysis of trends in population growth changes, and building and planning permits issued direct contact with existing community groups and industry representatives regular forums with internal and external stakeholders and/or special interest groups establishing standing committees or working groups listening and responding to constituent complaints citizen panels or advisory groups.
Resources may include:	human resources services facilities funding council staff skills and competencies.
Community development may be in areas of:	community health drug action and awareness community safety youth services libraries and education facilities social support facilities sports and recreational services senior citizens groups and services volunteer training programs transport and access.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM709A Build business opportunities and community initiatives

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the building of business and entrepreneurial skills necessary to develop new opportunities, programs and services that will grow the economic base of the community and council. Elected members and senior council managers require the skills to develop business opportunities within councils and within and on behalf of their communities and so opportunity seeking, environmental analysis, business case development and planning skills are addressed in this unit. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected. The unit is appropriate for elected members, CEOs and other senior managers of councils.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Analyse regional and local business environments in which council operates	1.1. Research is conducted to determine and analyse the business environments in which council operates. 1.2. Data on business trends is accessed and analysed to provide relevant knowledge about the business environment. 1.3. Risks and opportunities from internal and external environments are identified. 1.4. Businesses are consulted to develop a greater understanding of the services they deliver and their requirements.
2. Identify and scope development opportunities within the community	2.1. Current and future needs of the community as a whole are assessed for their growth and development opportunities. 2.2. Consultation with key groups and stakeholders is conducted to form relationships and clarify needs. 2.3. Associations or public sector enterprises are approached to consider working collaboratively with council to achieve developments within the community. 2.4. Feasibility studies and reports are conducted to assess the viability and sustainability of development opportunities. 2.5. Senior management and council are regularly informed of proposals, costings and funding requirements. 2.6. Draft proposals for business development initiatives are developed in consultation with key stakeholders and personnel. 2.7. Approval for development programs is sought from senior management, council and CEO where necessary.
3. Analyse council's capabilities to develop opportunities	3.1. Council's key capability statements are developed in consultation with appropriate personnel. 3.2. Analysis is conducted to identify council capacity to meet the needs and expectations of the business environment. 3.3. State and federal funding available to support development activities is identified and allocated accordingly. 3.4. Infrastructure within municipality is assessed to determine current and future capacity requirements.
4. Manage development and implementation of business and community initiatives	4.1. Financial and non-financial resources to support delivery of development programs are coordinated and budgeted for. 4.2. Partnerships with associations or public sector enterprises are established and formalised. 4.3. Programs are designed, developed and implemented to deliver agreed outcomes using identified council protocols and processes. 4.4. Programs and initiatives are marketed effectively and efficiently to the community. 4.5. Programs are monitored, reviewed and evaluated against desired outcomes and evaluation criteria. 4.6. Business and community development programs are reported back to the community.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
research skills judgement and decision making skills management skills high-level interpersonal skills and ability to build networks and exercise influence highly developed verbal and written communication skills highly developed analytical and problem solving skills ability to assess emerging issues, accounting for any sensitivities research and reporting skills sound budgeting skills.
Required Knowledge
sound knowledge of budgeting and financial procedures demonstrated knowledge of strategic planning processes demonstrated knowledge of links between policy areas and processes within council.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to work collaboratively with all stakeholders to drive and manage community initiatives and the building of business opportunities.
Critical aspects of evidence to be considered	The demonstrated ability to: analyse, scope, implement and manage business development opportunities in the field of local government engage in appropriate research, consultation, and development and implementation of activities.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Research into the business environment may include:	trends in growth and type of businesses in the municipality economic conditions growth in industry sectors current and emerging industry trends population figures and trends environmental conditions and impact of any proposal on environmental sustainability analysis of relevant statistics, including those from the Australian Bureau of Statistics workforce trends.
Business opportunities may include:	rural development initiatives seminars for small to medium sized businesses creating a business network training for existing and potential businesses assistance in starting up a new business attracting industries into the local area.
Feasibility studies will address:	existing and potential demand for proposed products or services council's capacity to deliver proposed service alone or in partnership costings and the need for additional funding.
Infrastructure requirements may relate to:	roads infrastructure rail infrastructure telecommunications infrastructure other services and facilities supplied by all tiers of government access to public sector services and facilities.
Financial and non-financial resources to support development of programs include:	having appropriately skilled staff to complete necessary tasks providing additional training to staff where necessary engaging temporary staff assistance where necessary obtaining additional funding from corporate budget to implement programs.
Council protocols for designing, developing and implementing agreed outcomes may include:	internal resourcing contracting out part or all of the design, development and implementation.
Opportunities, outcomes or programs may be marketed through:	direct mail-outs council website local papers and national press council newsletters and other publications street promotional material.
Opportunities, outcomes or programs may be reported back to the community by various means, including:	regular community meetings newsletters council bulletins annual reports.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM710A Manage contracts and contractors

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the skills and knowledge required of senior managers responsible for overseeing the development of tenders and the subsequent management of contracts and contractors. Effective and efficient management of external contracts is now a major component of many managers' roles. The need for high levels of accountability and transparency while managing commercial relationships is addressed in this unit. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected. This unit may also be contextualised to other public or private sectors as long as the essential outcomes of the unit are not changed.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Scope council process and service requirements	1.1. Council procedures and protocols for management of tenders and contracts are identified, considered and used. 1.2. Council's strategic and operational plans are reviewed and considered to determine scope and nature of project or service to be contracted. 1.3. Size and scope of project or service to be contracted are determined and documented. 1.4. Process to manage tender and contract is documented and appropriate sign-off is secured in line with standard operating procedures.
2. Ensure tender process is planned and managed effectively	2.1. Anticipated expense levels of tender are identified and justified. 2.2. Tender objectives, including quality, quantity, location, time frame requirements and price limits are clearly defined and documented. 2.3. Processes for letting of tender are put in place in line with standard operating procedures. 2.4. Selection processes are developed that comply with legislative requirements, council policies and procedures. 2.5. Choice of contractor is justifiable, agreed upon and recorded according to council policies. 2.6. Contract is negotiated and agreement reached to maximise benefits for council and following appropriate legal scrutiny and advice. 2.7. Contract is drafted and signed according to legislative and organisational requirements and project objectives, reflecting agreement outcomes.
3. Manage contract to achieve desired outcomes	3.1. Management plan is developed to ensure effective management of contract. 3.2. Performance of contractual obligations is managed in accordance with agreed contract and management plan. 3.3. Performance by contractor is reviewed using agreed processes, with any variances analysed and agreed changes implemented to ensure project objectives are met within legal framework of contract. 3.4. Reports of project progress and outcomes are prepared and presented in accordance with management plan and standard organisational procedures. 3.5. Contracts are concluded in line with management plan and contractual requirements.
4. Manage relationships with contractors	4.1. Code of conduct is used and communicated to contractors to ensure relationship between parties is managed ethically, transparently and in accordance with legal requirements and council policies and procedures. 4.2. Regular and formalised communication processes with contractors are established and rigorously applied. 4.3. Sound business relationships with contractors are established and maintained to ensure effective communication and the early identification of potential service delivery problems. 4.4. Contractual disputes that arise are managed in accordance with contractual requirements and using established mediation mechanisms.
5. Plan for improved contract management and service delivery processes	5.1. Effectiveness and benefits of contracting process and related service delivery are analysed. 5.2. Opportunities for process and service delivery improvements are identified and communicated to appropriate senior personnel within council.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
tender management high-level negotiation literacy and numeracy skills to manage contracts project management high-level written and oral communication analysis of organisational systems, processes and activities developing a range of possible options in solving problems time management.
Required Knowledge
legal and council requirements for letting and managing tenders council code of conduct for the management of relationships with contractors.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. The candidate will demonstrate the capacity to manage contracts and contractors effectively, ethically and leading to the attainment of stated council objectives.
Critical aspects of evidence to be considered	The demonstrated ability to: manage contracts and contractors within council.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Council procedures and protocols for the management of tenders and contracts may include:	codes of conduct for transparent and accountable management of contracts and contractors tendering procedures reporting requirements.
Contracts may cover provision of:	short-term, one-off services lengthy and complex relationships with external service providers offering services to the community.
Project or service to be contracted may relate to any sphere of council operation but typically may include:	capital works parks and gardens maintenance provision of community care services, such as family care, disability services or child care provision of waste and recycling service.
Tender selection processes may include:	advertising period use of selective tenders, tender panels and 'open' tenders for contracts of differing values establishment of weighted selection criteria establishment of a selection panel with complementary expertise.
Reports of project progress may include:	compliance with required timelines indicators of service levels and quality actual cost against budgeted cost customer satisfaction.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM711A Manage complex projects

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the skills and knowledge required of senior managers responsible for identifying, planning, controlling and finalising complex projects. The unit addresses the management of projects of significant scope and duration, for example, the development and implementation of a major new program or service or the construction of a significant new piece of infrastructure. The environment in which the project is managed is also complex and involves the management of a significant project team which typically will include staff representing diverse skill sets. The management of complex projects also requires significant reporting requirements. The unit will support managers with responsibility across all portfolios and departments within councils who must exercise the skills necessary to ensure projects are planned and managed effectively in order to deliver the required outcomes on time and within budget. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected. This unit may also be contextualised to other public or private sectors as long as the essential outcomes of the unit are not changed.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify strategic and operational needs of project during planning phase	1.1. Strategic context and requirements for the project are identified and considered. 1.2. Council's strategic and business plans and their output requirements are identified and considered. 1.3. Requirements resulting from the project or program funding are identified and fully explored. 1.4. Risk management analysis is conducted and a risk management plan documented.
2. Prepare project plan	2.1. Precise specifications and terms of reference for project are defined and documented. 2.2. Budget for project is identified, specified to a level that can be used for the management of sub-tasks, and documented. 2.3. Skills needed for successful completion of project are defined and project team is assembled. 2.4. Physical and other resources required to support project are defined, documented and secured. 2.5. Timelines, schedules and critical path for project are developed and documented, taking into consideration contingencies and planning for time slippages. 2.6. Communication plan to be used to support project, including engagement of stakeholders and communication of project progress to team members, is defined and documented.
3. Assemble project team and commence work	3.1. Appropriate project team members are secured and briefed regarding the project, their roles, levels of delegated responsibility and outcomes to be achieved. 3.2. Steps are put in place to ensure effective communication processes are used to coordinate work and inform team members of progress. 3.3. Clear reporting processes for all team members are identified and communicated.
4. Manage project	4.1. Progress of project is monitored according to project plan's requirements and using appropriate project management tools and methodologies. 4.2. Team members are supported and their output managed against the measurements identified in project plan. 4.3. Corrections, changes and additions are made to project plan in light of changing circumstances and to ensure project aims and outcomes are met. 4.4. Resourcing to support project is monitored and corrections are made in light of changing circumstances. 4.5. Reporting of overall project progress is made to relevant senior management and/or funding bodies as required and specified in project plan.
5. Finalise project	5.1. Project is finalised in line with project plan. 5.2. Any necessary handover to staff members responsible for the ongoing implementation or maintenance of products or services emanating from project is conducted effectively and in line with organisational procedures. 5.3. Project team members and relevant stakeholders are debriefed about conduct of the project and outcomes achieved. 5.4. Report is prepared analysing strengths and weaknesses of project plan and the conduct of project.
6. Use project to contribute to improved policies and processes	6.1. Opportunities for wider organisational learning, including changes to processes or policies generated by project are identified and analysed. 6.2. Opportunities for future and further developments following project completion are forwarded for further consideration by senior management. 6.3. Strategic impact of project is considered and fed into organisation's ongoing strategic planning processes.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
project planning and execution time management human resource management team leadership budgeting and financial management proactive thinking decision making high-level problem solving research critical and analytical thinking comparative analysis.
Required Knowledge
local government framework (policies and practices) for initiating and managing projects budgets and financial plans concepts and application of risk management planning and processes understanding and application of the tools and models of project management understanding and application of reporting mechanisms.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: successfully design, implement, manage and finalise a complex project.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Strategic context for the project will include:	operating environment in which the project will be conducted including, for example: community sensitivities relating to public-private partnerships potential for environmental impacts impact of outsourcing functions impact of redesigning or reducing services impact of project outcomes on the regional community, businesses and other stakeholder and interest groups potential impact on neighbouring communities.
Requirements resulting from project or program funding may include funding body's requirement for:	particular reporting time frames and project deliverables use of specific procedures to secure subcontractors engagement with specific interest, user or stakeholder groups recognition of diversity and equity principles adherence to principles of competitive neutrality adherence to specific purchasing arrangements adherence to good governance principles.
Risk management analysis may include consideration of:	public liability safety of staff workers compensation claims business continuity, e.g. emergency plans for activities to continue in the event of loss of building, equipment or systems property development and maintenance changing governmental policy or funding arrangements environmental concerns, e.g. pollution, hazardous waste, tree retention policies.
Specifications and terms of reference for the project may include an accurate and complete:	definition of project aims description of outcomes to be achieved using, wherever possible, the nomination of clear metrics description of all stakeholders description of project parameters, e.g. scope of operations and flexibilities involved identification of budget specification of time frames specification of communication strategy to be used.
Stakeholders and personnel may include:	departmental managers staff senior management industry representatives contractors risk management consultants community groups business groups and individual business operators state and federal government representatives and managers.
Project management tools typically will be computer-based and may:	be developed in-house or use proprietary software use critical path analysis incorporate the use of Gantt or PERT charts incorporate scheduling and reporting templates.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGCM712A Develop and manage an asset management plan

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the skills and knowledge required of senior managers with responsibility for managing the, typically lengthy, life cycle of major community assets and infrastructure. The unit will support the specification of the organisation's and stakeholders' objectives, the strategy and planning process, and the data and information required to support the process, including auditing and review. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected. This unit may also be contextualised to other public or private sectors as long as the essential outcomes of the unit are not changed.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop strategic approach to asset management	1.1. Scope and scale of asset management task are defined. 1.2. Council's strategic and business plans and their output requirements are identified and considered to inform policy and plan development. 1.3. Research is conducted into national and international best practice and trends in asset management to inform policy and plan development. 1.4. Research is conducted into community's current, medium and long-term projected needs for assets and community's capacity to financially resource the needs. 1.5. Impact of government policy on development of an assessment management plan is researched and considered.
2. Build baseline understanding of current assets	2.1. Current level, type and performance of assets are defined and documented. 2.2. Current costs of maintaining assets to meet identified level or standard of service are estimated. 2.3. Human resource management requirements for maintaining current assets are identified and documented. 2.4. Projected costs of maintaining current assets to meet identified level or standard of service required are estimated.
3. Develop asset management plan	3.1. Appropriate asset management team members and/or external experts are secured and briefed regarding the project, their roles, levels of delegated responsibility and outcomes to be achieved. 3.2. Steps are put in place to ensure effective communication processes are used to coordinate work and inform team members of progress. 3.3. Clear reporting processes for all team members are identified and communicated. 3.4. Increased or changed demand for maintenance and growth of required assets is identified and documented. 3.5. Increased or changed costs for maintenance and growth of required assets are identified and documented. 3.6. Life cycle management plan for relevant assets is prepared. 3.7. Financial projections for current, medium and long-term development and management of the assets are prepared. 3.8. Risks associated with both implementing and not implementing the identified asset management approach are identified and documented.
4. Implement asset management plan	4.1. Budgeting for management of assets over the long term is put in place and monitored. 4.2. Processes for recording, monitoring and reviewing the work effort and resourcing required to systematically implement the asset management plan are put in place. 4.3. Staff and/or external contractors are informed and trained regarding implementation of the asset management plan. 4.4. Progress of asset plan is monitored according to plan's requirements and organisational procedures. 4.5. Corrections, changes and additions are made to asset management plan in light of changing circumstances and to ensure that plan aims and outcomes are met. 4.6. Communications processes are put in place to inform relevant stakeholders, the community and team members about progress.
5. Use asset management process to contribute to improved organisational policies and processes	5.1. Opportunities for wider organisational learning, including changes to processes or policies generated by asset management process are identified and analysed. 5.2. Strategic impact of asset management process is considered and fed into organisation's ongoing strategic planning processes.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
high-level asset maintenance of long life community assets and infrastructure project planning and execution time management human resource management team leadership budgeting and financial management proactive thinking decision making high-level problem solving research critical and analytical thinking comparative analysis.
Required Knowledge
local government framework (policies and practices) for developing and managing an asset management plan and strategy budgets and financial plans concepts and application of asset management planning and processes understanding and application of the tools and models of asset management understanding and application of reporting mechanisms.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: successfully research, plan, implement and manage an asset management plan for major community assets.
Context of assessment	Assessment of performance requirements in this unit should be undertaken with the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the range of variables applicable to the workplace environment.
Method of assessment	The following assessment methods are suggested: preparation of a major workplace project report/portfolio (that may incorporate assessment of related units) as a key form of assessment that enables candidates to integrate the learning and assessment project into their regular work responsibilities, which enables integrated and holistic assessment of the complex skills and knowledge addressed in this unit observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioner completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents, such as strategic and operational plans relevant local government legislation and regulations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Scope and scale of asset may include major community infrastructure, such as:	roads sewerage systems water capture, storage and reticulation systems public buildings public land, including parks and gardens, wetlands or other nature reserves.
Community's projected needs for assets will be determined by factors, including:	rate of population growth, decline or shift in location level and economic capacity of the community age profile of the population education and health levels of the population growth, reduction or change in the number and nature of businesses in the community changing technologies driving changed use of assets changing community expectations and standards changing environmental factors.
Asset management team members and/or external experts may comprise:	engineers (road, civil, etc.) technical specialists, such as: hydrographers water system managers finance experts strategic planners data collectors and records managers.
Life cycle management plan will typically:	reflect the long-term nature of major community assets many of which will have a functioning life of more than 20 years address containing and managing maintenance costs of the assets as well as cost of developing new assets recognise that a move towards a planned rather than reactive approach to asset management will deliver benefits recognise that long-term life cycle management will be accompanied by the need for longer term budgeting.
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Unit Sector(s)

Unit Sector	Common
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGENE302A Contribute to effective decision making

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit examines the decision-making processes and capabilities required by those in positions of authority within council. It recognises the impact of personal and community influences upon councillors when making clear and strong decisions.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in remote and Indigenous communities and councils. Knowledge of the legislation and regulations within which councils must operate is essential. The role of elected members and senior management in leading and supporting their communities, and the identification of processes and solutions to meet the specific needs of communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify problems or issues needing response	1.1. Problems requiring decisions to be made by council are categorised and prioritised. 1.2. Problems are identified by nature, possible causes and influencing circumstances. 1.3. Relevant community and stakeholder needs and expectations are discussed in relation to issues of concern.
2. Develop solutions to problems	2.1. Possible solutions are researched, community input is encouraged and specialist advice is sought where appropriate. 2.2. Community consultation and ownership of solutions are encouraged where possible. 2.3. Alternative viewpoints are considered and factored into proposed solutions. 2.4. Previous or similar situations are examined to combine or improve on ideas generated from feedback and discussion. 2.5. A range of solutions to identified issues is proposed to relevant stakeholders and decision makers.
3. Evaluate solutions	3.1. Evaluation of costs and feasibility of solutions are considered. 3.2. Capacity to deliver and sustain proposed solutions is evaluated. 3.3. Community acceptance and support of proposed solutions are evaluated and considered. 3.4. Risk of failure and consequences are assessed against alternative solutions. 3.5. Ethical decisions are proposed whilst respecting council responsibilities and community values and avoiding conflicts of interest. 3.6. Optimum solutions to identified problems are proposed and authority to proceed is gained.
4. Implement decisions	4.1. Boundaries and limitations of decisions are clarified and followed by elected councillors. 4.2. Implementation of decisions is planned to suit the operation of council and the community. 4.3. Follow-up processes are observed to monitor progress of the implementation plan and review is instigated where necessary.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
questioning listening research management lateral thinking.
Required Knowledge
decision making processes legislation affecting councils responsibilities conferred upon councillors to act responsibly and ethically.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Assessment of this unit must include: capacity to determine what decisions can or cannot be made on information available ability to make or contribute to difficult decisions demonstrated capacity to involve the community and specialist sources of advice to inform decision making demonstrated capacity to respect and represent diversity in ethnic background, culture, customs, language and communication styles.
Context of assessment	In the workplace or a simulated work environment, possibly supported by classroom delivery, including remote or online. Assessment may encompass multiple elements in the workplace and utilise: role-plays oral questioning case studies short exercises, including multiple choice, practical demonstrations and group activities in simulated environments. It is anticipated that a complete assessment would involve observation of performance in the role of councillor.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace, simulated environment or case studies. Assessment and training may need to be conducted out of standard business hours.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Problems may be:	serious or urgent new or recurring result of a previous decision impact of changing circumstances not perceived as such by council, community or others outside the community.
Solutions may be sourced from:	inside the council within the community outside influences individual interviews surveys: group forums focus groups quantitative research. customer satisfaction specific issue
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGENE303A Contribute to council teams

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers councillor participation as part of a team. Its application may include contribution to council as a whole or to other group activities.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in remote and Indigenous communities and councils. Knowledge of the legislation and regulations within which councils must operate is essential. The role of elected members and senior management in leading and supporting their communities, and the identification of processes and solutions to meet the specific needs of communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Contribute to team development	1.1. Identity and membership of team are clarified. 1.2. Other team members are treated with integrity, respect and empathy. 1.3. Council's social, ethical and business standards are respected and used to develop and maintain positive relationships. 1.4. Trust and confidence of colleagues are gained and maintained through effective performance. 1.5. Interpersonal styles and methods are adjusted to the prevailing social and cultural environment. 1.6. Contribution and positive commitment to team values are recognised. 1.7. Agreement is reached to support the processes adopted from consultation and to respect group decisions.
2. Plan the work of the team	2.1. The structure and rules of behaviour of the team are negotiated and agreed on by team members and managers. 2.2. The purpose, goals, objectives and accountabilities of team members and managers are established and aligned with those of the council. 2.3. Planning is implemented through effective research and application of resources.
3. Contribute to team performance	3.1. Work of the team is contributed to in accordance with agreed processes to achieve goals and objectives. 3.2. Diverse concepts and solutions are welcomed and conflict is negotiated objectively while maintaining personal respect. 3.3. Responsibilities are clarified through discussion and assigned. 3.4. Positive interpersonal relationships are maintained to promote a positive image within and outside the team. 3.5. Opportunities for development and mentoring to assist productivity of the team are identified and actioned.
4. Conduct performance monitoring and feedback	4.1. Results and alterations to strategy are shared with the group to promote continuous improvement. 4.2. Improvements and alterations to processes are documented to assist future planning.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
management strategic planning setting team objectives resolving conflict effective interpersonal communication
Required Knowledge
legislation governing council operations meeting procedures ethical practice in council, community and personal dealings team organisation, dynamics and accountabilities roles of team leaders quality assurance issues continuous improvement processes.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	This unit requires demonstration of: personal behaviours that contribute to team work attributes of teams appropriate to effective council outcomes willingness to allow all to contribute to council activities expression of individual views whilst in a team capacity to respect and represent diversity in ethnic background, culture, customs, language and communication styles.
Context of assessment	In the workplace or a simulated work environment, possibly supported by classroom delivery, including remote or online. Assessment may encompass multiple elements in the workplace and utilise: role-plays oral questioning case studies short exercises, including multiple choice, practical demonstrations and group activities in simulated environments.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace, simulated environment or case studies including: legislation and standards of practice protocols, policies and procedures meetings and committee proceedings representative issues and incidents reflecting council responsibility. Assessment and training may need to be conducted out of standard business hours.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Council's social, ethical and business standards may include:	legislation local laws meeting procedures business and accounting standards operating policies and procedures strategic and operational plans communications protocols.
Team performance may include:	involvement in formal council or community activities and teams concerned with promoting operational effectiveness team goals, objectives and accountabilities team values and interpersonal relationships outcomes commensurate with strategic or operational planning feedback and continuous improvement processes.
Performance monitoring may be conducted:	in whole or in part from outside the team environment as part of a formal or informal quality assurance or continuous improvement process internally or externally.
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGENE304A Conduct effective council meetings

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers running effective council meetings. It is appropriate for those responsible for conducting subgroups or committee meetings. It recognises the importance of ensuring that clear and well-planned objectives are set for meetings and that proceedings are conducted in accordance with accepted protocols.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in remote and Indigenous communities and councils. Knowledge of the legislation and regulations within which councils must operate is essential. The role of elected members and senior management in leading and supporting their communities, and the identification of processes and solutions to meet the specific needs of communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan the meeting	1.1. Reason for the meeting is identified and communicated to interested parties. 1.2. Logistics of the meeting are identified and arranged. 1.3. An appropriate and competent person is identified and requested to take minutes of the meeting. 1.4. An agenda is prepared in consultation with relevant personnel , published and circulated to affected and interested parties. 1.5. Meeting papers and background or supporting information are circulated in time to allow sufficient preparation before the meeting and any statutory periods of notice are observed. 1.6. Copies of council meeting rules, procedures and relevant legislation are available for use at or prior to the meeting.
2. Conduct the meeting	2.1. The meeting begins on time or as soon thereafter as a quorum is present. 2.2. Minutes of the meeting are recorded. 2.3. Meeting rules and protocols adopted by the council are followed, including deference to cultural or traditional issues. 2.4. The agenda and suggested or adopted time frames for speech are followed. 2.5. Participants and others recognised by the meeting are allowed the opportunity to address, listen and question when formulating and expressing their views. 2.6. Issues of difficulty or conflict are moderated by the mayor/chair or delegated office bearers. 2.7. Decisions that reflect agreed views are made in accordance with the rules and procedures of council. 2.8. Minutes are approved by the mayor/chair, circulated and stored according to council or authority regulations.
3. Maintain confidentiality	3.1. Councillors identify or are advised when confidentiality is to be observed in accordance with council procedures. 3.2. Real or potential conflicts of interest are declared in accordance with council procedures and practices.
4. Follow up decisions and resolutions	4.1. Decisions are monitored by delegated or appropriate officers and progress is reported to subsequent meetings according to agreed time frames to ensure accountability. 4.2. Deficiencies or non-compliance relating to decisions are identified and reported according to council or authority regulations or agreed strategies.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
oral and written communication interpersonal skills, including courtesy and respect for diversity presentation skills research capacity negotiation and debating management self-discipline.
Required Knowledge
meeting procedures council or authority regulations protocols and codes of conduct community or locality knowledge, including history and current events, traditions, customs and social issues current communications technology.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	This unit requires demonstration of having planned and conducted council meetings effectively. It includes demonstration of: accessing and providing meeting procedures, including reference to appropriate regulations, codes of conduct and procedures governing the council or authority ensuring clear, accountable decision-making processes are documented ensuring conflicts of interest are identified and handled appropriately ensuring accurate meeting minutes are recorded and kept as a record of proceedings ensuring decisions and resolutions are followed up and stakeholders and the community are informed of events.
Context of assessment	In the workplace or a simulated work environment, possibly supported by classroom delivery, including remote or online. Assessment may encompass multiple elements in the workplace and utilise: role-plays oral questioning case studies short exercises, including multiple choice, practical demonstrations and group activities in simulated environments. It is anticipated that a complete assessment would involve observation of performance in the role of councillor or a similar representative role.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace, simulated environment or case studies including: legislation and standards of practice protocols, policies and procedures meetings and committee proceedings representative issues and incidents reflecting council responsibility. Assessment and training may need to be conducted out of standard business hours.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Meetings may include:	council authority community subcommittee other meetings convened on a programmed or ad hoc basis that constitute official assemblies of whole or part of the elected body format of business, including contributions from other officers, guests or invited specialist speakers.
Logistics of the meeting may include:	venue start and finish time catering requirements transport or travel equipment.
Relevant personnel may include:	mayor chair of the council chief executive officer councillors management.
Minutes of the meeting include details such as:	attendance apologies discussion on motions actions and initiatives, including accountability and time frames.
Council meeting rules and procedures may include:	reference to standard rules of meeting procedures to inform or support adopted formal rules governing council/authority meetings codes of conduct deference to cultural or traditional issues courtesy and respect address by normal or special arrangement matters heard in closed chamber provision for suspension of business before resolving some matters.
Confidentiality issues may include:	binding decisions minority or dissenting points of view confidentiality of individual views voting establishing precedent reaching understanding.
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGENE401A Monitor council's internal controls

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the importance, from a councillor's perspective, of creating and maintaining an adequate system of internal controls.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in remote and Indigenous communities and councils. Knowledge of the legislation and regulations within which councils must operate is essential. The role of elected members and senior management in leading and supporting their communities, and the identification of processes and solutions to meet the specific needs of communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify council operations subject to controls	1.1 Council operations are reviewed and control systems are identified. 1.2 Existing control systems are researched and examined for effectiveness against known or perceived risks. 1.3 Examples of control from other sources are examined and assessed for applicability to the council/authority.
2 Follow optimum control standards	2.1 Organisational plans are monitored to ensure goals and objectives are adequately met by business practices. 2.2 Financial management systems and practices are researched to ensure that they comply with audit procedures, accounting standards and identified levels of risk. 2.3 Management practice emphasises accountability of staff and office bearers with regard to systems, procedures and transactions.
3 Maintain control over council's assets	3.1 Decisions about assets, purchases and disposals are made in accordance with current plans, budgets and guidelines. 3.2 The council or authority's assets are recorded in accordance with recognised accounting procedures. 3.3 Clear guidelines regarding the appropriate use of assets are documented and made known to employees and councillors. 3.4 Security of assets is supported by appropriate insurance and physical and systems controls. 3.5 All aspects of asset usage and recording are subject to audit control and are monitored by management.
4 Measure performance and compare with standards	4.1 Performance reporting is undertaken to establish progress against goals and objectives. 4.2 Tender and contract management is informed by specialist or legal advice and risk management analysis. 4.3 Work practices are monitored by routine reporting to establish whether current practices meet or exceed the demands of community stakeholders and ethical standards. 4.4 Opportunities for improvement are identified, documented, recommended for action and prioritised to ensure responsible and efficient usage of resources.
5 Account for discrepancies and recognise good performance	5.1 Theft, loss and damage are noted and reported to appropriate authority for investigation and prosecution. 5.2 Claims against insurance policies are undertaken as appropriate for theft, damage or loss. 5.3 Good performance resulting in savings or efficiencies is recognised and reinforced by management. 5.4 Repairs are effected and inoperable assets or facilities are removed from public access.
6 Implement risk management procedures	6.1 Operating liabilities are scrutinised through regular review, incident reporting and management scrutiny of contemporary standards of best practice. 6.2 Issues where shifting community, business, government or social standards may expose the council or authority to risk of litigation are identified for discussion, resolution and strategic response. 6.3 Risk management processes are supported and reinforced at all levels of council.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
strategic management skills ability to use control systems analysis and interpretation of data risk management skills.
Required Knowledge
understanding of financial management and accounting skills audit practices budget processes accrual accounting council's control systems issues of accountability and the separation of executive and managerial powers legislation affecting the local government sector insurance issues, including current insurance developments and impact on public facility usage contemporary liability issues implementation of control policies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Importance of establishing and maintaining a good system of internal control is identified. Processes for recording and controlling transactions are monitored. Councillor's roles in maintaining the internal control system are clarified. Accounting and asset management policies are identified, developed and implemented.
Context of assessment	In the workplace or a simulated work environment, possibly supported by classroom delivery, including remote or online. Assessment may encompass multiple elements in the workplace and utilise: role-plays oral questioning case studies short exercises, including multiple choice, practical demonstrations and group activities in simulated environments. It is anticipated that a complete assessment would involve observation of performance in the role of councillor or a similar representative role.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace, simulated environment or case studies including: legislation and standards of practice, including accounting standards protocols, policies and procedures representative issues and incidents reflecting council responsibility. Assessment and training may need to be conducted out of standard business hours.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Systems may include:	financial management documentation cash management signatory powers contract management emergency and critical incident response community safety premises security asset security, asset register and depreciation schedule records data and document security privacy issues and policies road, footpath, access way and public facility security occupational health and safety systems, including recording and response strategies environmental and sustainability policies and practices insurances, including property, personnel and workers compensation quality controls, including management by exception.
Security of assets may include:	physical and strategic control of premises, including: equipment parks storage fuel depots workshops maintenance facilities vehicles heavy equipment bulk materials storage tools of trade plant nurseries public facilities child and aged care facilities recreational facilities computer equipment and databases street signage parking equipment and meters.
Guidelines may include:	relevant legislation.
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGENE501A Undertake councillor roles and responsibilities

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the behaviours and actions required of councillors in meeting their roles and responsibilities as elected representatives.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in remote and Indigenous communities and councils. Knowledge of the legislation and regulations within which councils must operate is essential. The role of elected members and senior management in leading and supporting their communities, and the identification of processes and solutions to meet the specific needs of communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Demonstrate awareness of roles and responsibilities in the performance of council activities	1.1. Roles and responsibilities of councillors, and their difference to those of council employees, are clarified and observed. 1.2. Protocols that meet council and legislative requirements are observed. 1.3. Limitations on council and councillors' jurisdiction are specified and clarified.
2. Conduct productive meetings in line with compliance requirements	2.1. Meeting procedures are followed and proceedings are recorded clearly. 2.2. Decision making is undertaken in accordance with agreed and accepted practices. 2.3. Situations that may result in conflicts of interest are identified. 2.4. Strategies to avoid conflicts of interest are implemented. 2.5. The requirement to act in accordance with legislation and the binding nature of council decisions are identified and observed. 2.6. Public communication is adapted to accommodate language and cultural differences.
3. Uphold council's legislative responsibilities	3.1. External influences are identified and standards are complied with. 3.2. Issues of potential or apparent conflict with other bodies are identified and investigated. 3.3. Procedures to support and action council decisions are adopted through delegation to council's administrative and specialist employees.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
decision making problem solving conflict resolution communication networking leadership and management presentation and public speaking
Required Knowledge
state or territory legislation affecting councils and influencing bodies councillor, executive, administrative and specialist roles within council structure policies and protocols governing effective legal and ethical operation of council.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	Review and analysis of issues through understanding council's policies, decision-making processes and legislative responsibilities. Capacity to manage the separation of responsibilities between councillors and employed staff. Capacity to demonstrate respect for and represent the diversity of people's ethnic background, culture, customs, language and communication styles.
Context of assessment	In the workplace or a simulated work environment, possibly supported by classroom delivery, including remote or online. Assessment may encompass multiple elements in the workplace and utilise: role-plays oral questioning case studies short exercises, including multiple choice, practical demonstrations and group activities in simulated environments. It is anticipated that a complete assessment would involve observation of performance in the role of councillor.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace, simulated environment or case studies including: legislation and standards of practice protocols, policies and procedures meetings and committee proceedings representative issues and incidents reflecting council responsibilities. Assessment and training may need to be conducted out of standard business hours.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Councillor's roles and responsibilities may include:	limitations and the application of executive powers extent of administrative and specialist staff responsibilities external, legislative and community influences on council and their impact on councillors conflicts of interest protocols outlining expected councillor behaviour.
Public communication may include:	roles of committees establishment of policies and precedents appropriate language and forms of address.
External influences may include:	ethical standards bodies access and equity anti-discrimination legislation and practices audit office requirements and practices, including internal and external audit issues relevant employment and industrial relations legislation public safety, risk management and emergency response electoral propriety enabling legislation.
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA201B Issue permits

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers receiving applications, checking for sufficiency and accuracy of information, and issuing permits where appropriate in the local government context. The unit is suitable for those people working in the organisation who undertake work related to the processing of applications and issuing of permits in a range of contexts relevant to local government.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Receive and register applications for permits	1.1. Applications for permits are received from applicants and checked for compliance with statutory requirements and council policies. 1.2. Documentation is checked for accuracy and completeness and client is advised of any additional requirements. 1.3. Date and, where required, time of lodgement are accurately recorded on application. 1.4. Application fees are correctly assessed, collected and receipted in accordance with fee structure and council requirements. 1.5. Application number is accurately allocated in accordance with council requirements. 1.6. Application details are accurately recorded in the relevant register.
2. Issue permits	2.1. Applications are assessed against set criteria. 2.2. Determinations are made based on set criteria and council requirements. 2.3. Applicants and relevant council staff are informed of the determination in accordance with council procedures. 2.4. Permits are issued in accordance with council procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
telephone written and verbal communication with the public (modifying language to accommodate language and cultural differences) customer service using technology record keeping.
Required Knowledge
administrative procedures filing systems types of permits council structure and services assessment criteria council procedures for issuing permits relevant application requirements council customer service policies council schedule of fees.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	The demonstrated ability to: check applications for compliance, accuracy and completeness communicate with clients process applications and issue permits in accordance with policies and procedures maintain records of permits issued.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace that should include: records/filing system telephone council procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Applications for permits may include:	temporary permits to: construct cross-over or temporary cross-over connect services conduct kerbside cafe display goods for sale on footpath subdivision of buildings or land planning temporary or permanent structures dwellings dwelling additions or alterations garages carports verandas sheds fences swimming pools reblocking and underpinning demolitions. park furniture removal vans on nature strip and or footpath sell from roadside store building materials on nature strip
Applicants may include:	property owners or agents building practitioners architects builders tenants removalists traders business owners engineers utilities.
Documentation may include:	application forms plans specifications technical reports structural computations referral authority reports endorsed authority plans certificates of title soil reports home warranty insurance certificates working drawings property information certificates flooding certificates.
Registers may include:	statutory and non-statutory manual and/or computerised.
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA202B Process infringement notices

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the processing of infringement notices for various offences under council jurisdiction.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Maintain records of infringement notices	1.1. Information is recorded in accordance with council and legislative requirements. 1.2. Details are recorded clearly, accurately and legibly. 1.3. Records are secured, accessible and up to date.
2. Locate and retrieve information on infringement notices	2.1. Information on infringement notices is located and retrieved from council records and worksheets. 2.2. Information on infringement notices is printed or copied onto appropriate storage media.
3. Action infringement notices	3.1. Infringement notices are checked for accuracy. 3.2. Infringement notices are assessed and appropriate action is determined in accordance with council policies, guidelines and legislative requirements. 3.3. Infringement notices are calculated and batched in accordance with council procedures and systems.
4. Produce correspondence related to infringement notices	4.1. Information to be included in the correspondence is established and collated and is based on regulatory requirements, cost effectiveness and identified council policies and procedures. 4.2. Correspondence is written in clear and concise language in accordance with council guidelines. 4.3. Correspondence is dispatched in accordance with specified time lines and council procedures. 4.4. Legal proceedings are initiated when settlement of local laws is not received within the set time frames.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
appropriate and logically structured written language filing word processing locating and selecting relevant information in council policies locating and selecting relevant information from relevant legislation.
Required Knowledge
council structure and services administrative systems filing systems types of infringements legislative procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Register of infringement notices. Register of correspondence. Security of documentation. Action on infringement notices is in accordance with council policies and legislative requirements.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or case study that provides the following resources: copies of relevant legislation council policies and procedures records systems and registers reports of other services, agencies or specialists media word processing software.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Infringements may include:	litter vehicular advertising dog litter overhanging branches parking offences in public places environmental poisons noise animal cruelty water swimming pools meat industry prohibited plants bushfire chemical handling and storage recreational vehicles apiaries food fisheries tree preservation building rural land crime animal nuisance.
Information may include:	written and oral records reports instructions directions from supervisor/management formal and informal interviews team meetings reports from other services, agencies, specialists or experts media.
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA301B Assist customers with rate enquiries

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers assisting individual and community stakeholders with rate enquiries. The unit outlines the steps involved in assisting customers with rate enquiries, including responding to requests, providing information and making adjustments where appropriate. The unit is suitable for customer service operators who deal directly with customers regarding rate enquiries.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Respond to rates and special charges enquiries from external clients	1.1. The client is identified and right to information about rates and special charges is established in accordance with privacy legislation. 1.2. Enquiries are responded to promptly and correct advice and information are given using appropriate communication method. 1.3. Complex or difficult enquiries are referred to supervisor or appropriate department for direction.
2. Provide information on rates and special charges to other council personnel	2.1. The right to information under privacy legislation is established. 2.2. Requests for information from other council personnel are responded to promptly and courteously. 2.3. Information regarding specific client requirements is taken into account when providing assistance to council personnel or in follow up with client. 2.4. Legal and financial situation, and council policy in relation to unpaid rates and charges, are clearly and accurately reflected in written correspondence. 2.5. Records are kept in accordance with council procedures.
3. Adjust supplementary notices	3.1. The changed nature of property is identified and a supplementary notice is issued. 3.2. Journal adjustments are processed and reconciled as required.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
council policies relating to rates statutory requirements.
Required Knowledge
providing clear explanations negotiating writing correspondence selecting language appropriate to customer responding to multiple demands in peak periods of rate payments resolving conflict.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: provide prompt and effective service to external and internal clients correct identified errors or enter changes promptly explain statutory or council requirements clearly adjust supplementary notices process and reconcile journal adjustments.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace including access to a workplace or simulated case study that encompasses resources such as: examples of council policies governing rate procedures and guidelines relevant databases records management systems.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Clients may include:	rate payers solicitors police statutory agents.
Special charges may include:	special benefits provided to special groups, such as library, sporting centre or preschool groups.
Enquiries may include:	name of owner account payment address arrears rate amount debt recovery.
Requests may include:	anything that conforms to council purpose, including planning, health notices, community services and resident services.
Other council personnel may include:	customer service counter or rates counter personnel special rates enquiry personnel agency personnel.
Council policy may include:	customer service rates procedures and guidelines complaint handling record information system.
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Unit Sector(s)

Unit Sector	General Elective
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA303B Coordinate production of communication materials

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the planning, organising and checking of the production of the range of communication materials required by council.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan the production of communication materials	1.1. Production of communication materials is planned in accordance with marketing and communication plans and job requirements. 1.2. Key council dates and initiatives are taken into account when planning production. 1.3. Production schedules are organised to ensure planned communication materials are available at the required time. 1.4. Resources are identified and accessed.
2. Prepare information for communication materials	2.1. Information is written and presented in a clear and easily understood format suitable for the audience. 2.2. Information is checked for accuracy, completeness and format. 2.3. Final copy is produced which presents accurate and clear information according to council policy.
3. Obtain quotations for production as appropriate	3.1. Accurate specifications are provided to quoting organisations. 3.2. Comprehensive quotations are obtained with full details of potential variations to cost and conditions that may apply.
4. Coordinate the production of communication materials	4.1. All copy is thoroughly checked for accuracy prior to submission to internal or external producer. 4.2. Liaison is undertaken with producer in a manner that permits accurate monitoring of production schedules. 4.3. Contingency plans are put in place to allow for situations where time lines may be exceeded. 4.4. All production work is fully checked and corrected as required. 4.5. Final communication materials are rechecked and approved for distribution and payment by appropriate authority when accurate. 4.6. Communication materials are distributed in accordance with job requirements. 4.7. Contingency plans are put in place to allow for situations where time lines may be exceeded.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
creative writing of copy attention to detail liaison with printers analysing quotations writing using plain English using computer software.
Required Knowledge
design techniques production techniques and methods council policy relating to provision of information council procedures relevant to production.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: plan the production of a range of communication materials to ensure their availability at the required time produce a range of communication materials that are accurate, complete and in the appropriate format prepare comprehensive and accurate specifications which cover contingencies to obtain comprehensive quotations for the communication task coordinate the production of a range of communication materials in line with council procedures.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Communication materials may include:	fliers brochures pamphlets media products press releases posters kits production materials invitations presentations and demonstrations audio and videotapes electronic press hits web sites guidance materials community programs descriptions labels.
Resources may include:	equipment required materials needed basis of information sources of information human resource assistance.
Accurate specifications may include:	time quality of stock style of brochure number of photographs ink colours style copy to be provided in medium copy to be provided in binding or stapling required.
Internal or external producers may include:	printers art houses information technology specialists consultants, including media consultants designers journalists.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA401B Administer the electoral roll

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing and distributing an electoral roll of eligible voters. It is appropriate for council staff responsible for ensuring the electoral roll is compiled and administered in accordance with council and legislative requirements.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Compile electoral roll	1.1. Eligible voters are identified from state and federal electoral rolls. 1.2. Advice is provided to the public that the electoral roll is being compiled. 1.3. Classes of eligible voters with relevant entitlements are identified within council and legislative requirements. 1.4. Opportunities are provided for enrolment of eligible voters on a regular basis. 1.5. Methods are implemented to update electoral roll information in accordance with statutory and council requirements. 1.6. The public is invited to inspect the roll to confirm that details of eligible voters are accurate.
2. Produce and distribute roll for electoral purposes	2.1. Distribution requirements are identified. 2.2. Style and media used for electoral roll reproduction are determined in line with council requirements. 2.3. Copies of electoral roll produced are distributed to interested parties.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
database management word processing accuracy checking procedures adapting spoken and written language to meet customer needs selecting and applying relevant parts of legislation.
Required Knowledge
relevant sections of local government legislation various categories of ownership: sole owner, joint owner and body corporate council policy relating to ethical practice in distributing information.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	The demonstrated ability to: compile an accurate electoral roll in accordance with statutory and council requirements coordinate the production and distribution of the electoral roll.
Context of assessment	Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement, with particular attention to critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace including access to a workplace or simulated case study that encompasses resources such as: legislation governing local government elections relevant council policy and procedures manuals computers and relevant software.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Classes of eligible voters with relevant entitlements may include:	company and group nominees rate payers who are not Australian citizens.
Legislative requirements may include:	state local government electoral.
Methods for updating information:	electronic database.
Interested parties may include:	public electoral officers councillors political parties.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA402A Allocate property address

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the allocation of a correct property address or identifying number.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Allocate property address or identifying number	1.1. Allocation of property address or unique property identifier is initiated in response to request. 1.2. Street numbers are allocated in a sequential, logical, consistent and recognisable form. 1.3. Relevant parties and authorities are advised of the property allocation or identifier in an accurate and timely manner. 1.4. The property database is updated to reflect changes accurately as they occur.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
locating relevant information in legislation organisational.
Required Knowledge
property identifier procedures relevant legislation authorities and other parties to be notified use of database.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	Application of relevant legislation. Allocation of property address identifier.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that encompasses resources including: relevant legislation council procedures documents relevant database and software.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Requests may include:	departmental developer rate payer.
Relevant parties may include:	electricity authority emergency services police gas authority telecommunications postal services water and sewerage authorities.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA403A Arrange and supervise polling places

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the organisation and supervision of polling places.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Make arrangements for polling	1.1. Location of polling places is arranged taking into account ease of public access and ensuring coverage throughout the area. 1.2. Information advising electors of location of polling places is clear and caters for diversity of user needs. 1.3. Polling places are equipped and furnished as required. 1.4. Ballot papers are prepared and available when required. 1.5. Security necessary for ballot papers is determined and arranged. 1.6. Advanced voting procedures are implemented to ensure that public can access this arrangement.
2. Provide access to polling places	2.1. Polling places are opened and closed in accordance with requirements and regulations governing individual polls. 2.2. Physical facilities for voters are provided to ensure equal access and egress. 2.3. Security of polling places is maintained to ensure integrity of polling activities.
3. Coordinate polling places	3.1. Roles and responsibilities of electoral officers are established. 3.2. Electoral officers are selected to reflect diversity of the community. 3.3. Electoral officers are trained appropriately to ensure effectiveness and compliance with legal requirements. 3.4. Directions and assistance to voters are provided in a socially and culturally appropriate manner.
4. Maintain public safety	4.1. Environment is monitored and appropriate action is taken to ensure compliance with council regulations and standards. 4.2. Emergency situations are quickly and correctly recognised and assessed and appropriate emergency procedures are implemented. 4.3. Incidents/accidents are reported accurately and in accordance with council procedures and guidelines.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
organisational conflict resolution providing clear explanations computer time management negotiation.
Required Knowledge
demographics of the local area council procedures regarding elections council emergency procedures legal requirements relating to elections council regulations regarding cleaning and site maintenance polling management procedures security and confidentiality procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Regulations are followed. Appropriate legislation is known and applied. Communication with voters is adjusted to suit the receiver. Work is planned and managed effectively. Clear directions in devolving responsibility are provided. Unexpected demands are responded to effectively.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular: LGACORE103B Provide service to local government customers.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides resources including: relevant legislation and regulations governing elections examples of council procedures on polling simulated or real polling booth equipment and election process.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Regulations may include:	security opening and closing times.
Legislation may include:	local government legislation.
Directions to voters may include:	face to face spoken exchange telephone (if postal voting) signs voting papers.
Socially and culturally may include:	consideration of the needs of inexperienced, elderly, non-English speaking background or Aboriginal voters.
Reporting may include:	verbal written.
Equipment and furnishing may include:	ballot boxes cardboard polling booths tables chairs for staff and public.
Diversity may include:	appropriate community languages.
Polling places may include:	community venue school processing point for postal votes.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA404B Establish purchasing networks to ensure council is resource effective

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing and participating in purchasing networks to optimise buying opportunities for the council. Networks include other councils, agencies and suppliers. This unit is suitable for those responsible for purchasing goods and services within the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Evaluate opportunities for networking	1.1. Major purchasing requirements of council are identified. 1.2. The service level of suppliers is researched and assessed to establish their capability. 1.3. The benefits of networking with other councils, organisations and agencies are researched taking into account all aspects of best value for mutual benefit.
2. Develop and maintain purchasing networks	2.1. The case for possible collaboration is supported by evidence, analysed for risks and is consistent with the plans and future directions for council. 2.2. Network opportunities are identified to maximise a range of business contacts. 2.3. Links are established with other government departments for improving purchasing power. 2.4. Supply markets are monitored and opportunities are taken to influence key opinion formers and decision makers to change, encourage and nurture supply market capability 2.5. Networks with relevant sections of private enterprise are developed and maintained. 2.6. Council purchasing networks are maintained for information flow and combined purchasing power.
3. Participate in purchasing networks	3.1. Business relationships are developed and maintained to promote benefits consistent with council requirements. 3.2. Information is provided to evaluate services of suppliers. 3.3. Opportunities are identified for expansion of the network. 3.4. The outcomes of the network are measured and the savings made are reported in accordance with council procedure.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
Data collection networking with external personnel negotiating with suppliers forecasting supply needs interpersonal, group and organisational communication research evaluation skills for assessing outcomes problem solving skills to manage contingencies negotiation skills to achieve mutually acceptable outcomes networking skills to participate with other groups, agencies and suppliers conflict resolution using technology customer service verbal communication literacy
Required Knowledge
supply techniques government supply networks council policies relating to supply local industry strategic planning processes procurement management processes legal requirements of council contracting principles of communication organisational policies, plans and procedures techniques for building relationships of trust knowledge of related organisations and agencies, suppliers and networks understanding of the principles and operations of networks
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	The demonstrated ability to: analyse current practices to identify opportunities for better buying establish and maintain relevant networks participate in a purchasing network and make savings for council
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations
Resource implications	Access to a workplace or simulated case study that provides the following resources: government networks and suppliers

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Council capability may include:	future purchasing interests and activities supply markets collaborators other organisations
Suppliers may include:	federal and state governments local government associations professional groups inter-council groups
Supply market analysis may include:	capabilities financial standing past performance existing and potential suppliers emerging and predicted trends plans specifications
Other government departments may include:	municipal authorities purchasing scheme state government supply groups administrative service department
Council purchasing networks may include:	formal or informal networks circulation lists email address books association memberships maintaining regular contact distributing materials attending seminars
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA405A Implement debt recovery procedures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers recommendations on action to be taken to recover or write off debts.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Negotiate to obtain payment of debt	1.1. Information regarding whereabouts and individual circumstances of debtors is accessed in line with council procedures and legislative provisions. 1.2. All relevant customer details are confirmed. 1.3. Special arrangements for payment of debt are negotiated with debtors where possible to maximise probability of recovery of debt. 1.4. Agreements are documented, followed up and renegotiated as necessary. 1.5. Agreements are reviewed as necessary to take into account changes in debtor circumstances.
2. Recommend action on bad debts	2.1. Reported bad debts are analysed to determine appropriate debt recovery method. 2.2. Value of bad debt is assessed against potential cost and likelihood of recovery. 2.3. Appropriate action is recommended based on council policy and capacity to pay. 2.4. Doubtful debts are provided for at end of year, backed up by evidence.
3. Take legal action as required	3.1. Proceedings are instigated within delegated authority and in accordance with council policy and procedures and legislative requirements. 3.2. Disclaimers are included on rates notices as appropriate. 3.3. Information to support court action if required is prepared clearly, accurately and within time frame.
4. Report on debt recovery	4.1. Annual timetable is prepared for the issue of instalment and other notices. 4.2. Reports on debt recovery performance are submitted in accordance with Council requirements. 4.3. Style of report is consistent with purpose and intended audience. 4.4. Recommendations on policy changes and new policy development are made based on legislative requirements and improved debt recovery practices.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
negotiation conflict resolution report writing analytical research and information gathering assessment of individual circumstances word processing.
Required Knowledge
council policy and procedures in relation to debt recovery debtors systems debt recovery methods (internal and those of an external agency) civil claims legislation local government legislation relating to debt recovery rates, fees and charges defamation legislation law of torts: negligence, harassment and trespass.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	Selection of debt recovery method is based on council policy and capacity to pay. Accurate reporting of debt recovery is in line with council requirements. Implementation of appropriate debt recovery action is timely. Follow up is timely. Special arrangement agreements are maintained and reviewed.
Context of assessment	Selection of debt recovery method is based on council policy and capacity to pay. Accurate reporting of debt recovery is in line with council requirements. Implementation of appropriate debt recovery action is timely. Follow up is timely. Special arrangement agreements are maintained and reviewed.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	This unit should be assessed over a period of time and across a range of variables including end of year arrears reports.
Resource implications	Access to a workplace or simulated case study that covers key aspects of debt recovery process including: resources on debt recovery methods council policy and procedures legal principles, requirements and processes.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Debts may include:	rates fines valid accounts issued for provision of goods and services.
Relevant customer details may include:	correct name, address and telephone number other contact details.
Negotiate may include:	take initiatives provide support reasons consider suggestions of others respond appropriately.
Information regarding debtors may include:	current address financial situation history of payment responsibility for debt status of debt (current or non current) status of creditor (secured or unsecured).
Accessing information may include:	advertising in local media council business papers information proffered questioning other people electronic or hard copy white and yellow pages land titles office electoral rolls company searches property inspections and visits.
Changes in debtor circumstance may include:	changes due to government policy, particularly in relation to pensions.
Assess value against cost may include:	minimum amount warranting legal action for recovery.
Other notices may include:	reminder notices final notices notices prior to legal action notices of legal action follow up notices summons writs.
Documenting agreements may include:	diarising notes memos formal agreements.
Appropriate action may include:	abandonments writing off sale of land for unpaid rates payment by special arrangement court action involving an outside debt recovery agency involving an outside printing or mailing house issuing summons issuing judgements issuing writs garnishee tracing owners in-house debt recovery rent for rates against tenants.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA406A Implement marketing plan

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the promotion of council's user pays and discretionary services in accordance with a marketing plan.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Use marketing plan to coordinate marketing activities	1.1. The marketing plan is used to guide the conduct of day to day marketing activities. 1.2. Activities are conducted in a manner that makes maximum use of available resources and materials to enhance the quality of the activity and the image of the organisation. 1.3. Activities are conducted in a manner that maximises the opportunity to meet financial targets.
2. Establish business relationships	2.1. Professional relationships with customers and industry colleagues are established within their correct cultural context in a manner that promotes goodwill and trust. 2.2. Opportunities to liaise with customers and colleagues are taken up wherever possible. 2.3. Discussions and negotiations with customers and colleagues are conducted in a professional manner within the relevant cultural context.
3. Monitor the market	3.1. Changes and major issues in the marketplace are correctly identified. 3.2. Market intelligence gained during the implementation of marketing activities is communicated to appropriate colleagues on a regular basis.
4. Prepare marketing reports	4.1. Reports are prepared according to organisational requirements in a manner that provides clear and concise information to those responsible for market planning. 4.2. Recommendations for improving the effectiveness of activities are made to the appropriate authority based on practical experience in the implementation of the marketing plan.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
networking and liaising writing reports communicating with the community and local businesses promoting the organisation.
Required Knowledge
marketing principles and techniques needs of relevant cultural groups local knowledge of relevant businesses and groups.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Activities are in line with marketing plan. Business relationships are established. Market is monitored.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that incorporates simulated marketing activities and consultations.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Guide the conduct of activities may include:	prioritising and scheduling activities setting targets and objectives determining evaluation methods.
Marketing activities may include:	advertising use and maintenance of promotional materials display networks industry relations and liaison public relations promotional events cooperative marketing.
Identification of change in market place may:	be based on day to day contact with customers include market response to marketing activities include evaluation of competition include product and price changes include market research.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA407A Implement rehabilitation systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the implementation of a rehabilitation system including ensuring injured workers return to a safe work environment.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish and promote rehabilitation program	1.1. Policies are developed and procedures are put into place to support an effective and equitable rehabilitation process. 1.2. Short and long-term plans for return to work and non-return to work rehabilitation are established in consultation with relevant stakeholders. 1.3. Written permission is obtained where necessary from employees for council contact with medical authorities. 1.4. Education of staff about rehabilitation objectives is undertaken. 1.5. Professional expertise is sought to ensure appropriateness of return to work tables and activities. 1.6. Confidentiality principles are incorporated into systems.
2. Establish and implement a return to work program	2.1. Communication occurs with all relevant individuals and departments to ensure understanding of the proposed rehabilitation plan for injured worker. 2.2. Limitations of the worker and performable duties are clearly documented and distributed to relevant employees and departments. 2.3. Appropriate training opportunities are identified and provided where suitable duties are new to the employee. 2.4. Return to work is scheduled within realistic time frames consistent with medical advice. 2.5. Confidentiality principles are strictly adhered to.
3. Monitor the return to work program	3.1. Work situation is monitored to ensure that work provided does not impinge on injury. 3.2. Injured employee is consulted regarding ongoing suitability of work provided. 3.3. Detailed notes of contacts, discussions and all factors relevant to the case are compiled. 3.4. Compensation management is monitored.
4. Maintain records	4.1. Information is recorded in accordance with council and legislative requirements. 4.2. Details are recorded clearly, accurately and legibly. 4.3. Records are secure, accessible and up to date.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultation with and counselling of management and employees provision of advice to council and employees assessment of injured employees.
Required Knowledge
occupational health and safety and workers compensation legislation rehabilitation policy and procedures council strategic objectives confidentiality policy and procedures record keeping procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Rehabilitation systems are established. Return to work program is established, implemented and monitored.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that encompasses a range of rehabilitation situations and outcomes and includes simulated roles of relevant parties.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Rehabilitation may include:	modified workplace redesigned job tasks worker retrained for another position return to work non-return to work.
Rehabilitation process may include:	injury reporting first aid arranging for medical or other treatment completing necessary forms liaising with medical professionals maintaining contact with injured employees determining suitable duties and processes when returning to work monitoring and upgrading rehabilitation.
Rehabilitation providers may include:	health professionals and counsellors who may or may not be employed by council private organisations units attached to hospitals or the Commonwealth Rehabilitation Service.
Relevant stakeholders may include:	council managers and staff unions medical experts insurance agencies.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA408B Implement systems to promote a safe and healthy environment for the public and employees

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers implementing strategies and systems to monitor the council's occupational health and safety (OHS) policies, procedures and programs in the work area to meet legislative requirements. It is appropriate for supervisors, team leaders and managers across the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Provide information to staff about OHS policies and procedures	1.1. Relevant provisions of OHS legislation and codes of practice are accurately explained to the work group. 1.2. Information on council OHS policies, procedures and programs is provided in a readily accessible manner to the work group. 1.3. Information about identified hazards and the outcomes of risk assessment and control are regularly provided and clearly explained to the work group. 1.4. Arrangements are made for OHS training needs to be met in both on and off-the-job training programs in consultation with relevant parties.
2. Implement and monitor participative arrangements for the management of OHS	2.1. Consultative procedures are implemented and monitored to facilitate participation of work group in management of work area hazards. 2.2. Issues raised through consultation are promptly dealt with in accordance with council procedures. 2.3. The outcomes of consultation are recorded and communicated promptly to the work group.
3. Implement and monitor procedures for identifying hazards and assessing and controlling risks	3.1. Hazards in work area are identified and reported in accordance with OHS policies and procedures. 3.2. Hazard reports are actioned promptly in accordance with council requirements. 3.3. Procedures to control risks are implemented according to council requirements. 3.4. Inadequacies in existing risk control measures are identified and reported in accordance with council requirements.
4. Implement and monitor council procedures for maintaining OHS records for staff	4.1. OHS records of incidents of occupational injury and disease to work group are accurately completed and maintained in accordance with OHS legal requirements. 4.2. Information and data from OHS records are used to identify hazards and monitor risk control procedures in work area.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
review and improve systems analyse work processes and methods analyse hazards and assess risks solve problems advocate OHS issues present material to meet target audience requirements implement adult and child learning strategies monitor incidents and analyse data monitor the environment evaluate effectiveness of risk control measures use technology coaching and mentoring skills to provide support for colleagues literacy.
Required Knowledge
OHS legislation council policies and procedures relating to OHS, hazard management, fire, emergency, evacuation and incident investigating and reporting organisation of consultative mechanisms for improving workplace OHS culture evaluation methods legal responsibilities of employers, supervisors and employees in the workplace principles and practices of OHS management hazards and associated risks.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: apply council management systems and procedures in OHS within the work group area identify and comply with OHS legal and council requirements apply procedures for identifying hazards in the work area and provide accurate information and advice on workplace hazards to work group apply procedures for assessing and controlling risks to health and safety associated with those hazards apply OHS education, training and awareness strategies in the work area maintain clear and accurate OHS records for the work area.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role, in particular: LGACOM405B Implement and monitor the organisation's OHS policies, procedures and programs within the work group or section.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace such as access to a workplace or simulated case study that: encompasses a simulated OHS system structure sets out legislative and council requirements or objectives provides simulated consultation and training processes.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legislation and codes of practice may include:	award and enterprise agreements and relevant industrial instruments relevant legislation from all levels of government that affects business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination.
Council OHS policies and procedures may include:	procedures for hazard identification and reporting selection and implementation of risk control measures incident/accident identification safe operating procedures/instructions use and care of personal protective equipment emergency and evacuation procedures use and storage of hazardous substances transport and storage of dangerous goods OHS arrangements for site contractors, visitors and members of the public first aid provision and medical practitioner contact and attention site access.
Organisational procedures for consultation may include:	formal and informal meetings health and safety committees election of health and safety representatives in accordance with legislative requirements attendance of health and safety representatives at management and OHS planning meetings response to employee suggestions, requests, reports and concerns put forward to management.
Identifying hazards in the workplace may include:	workplace inspections in area of responsibility, consulting with work group housekeeping OHS audits and review of audit reports daily informal consultations with work group and regular work group meetings checking equipment before and during work review of health and safety records.
Controlling risks may include:	removing the cause of risk at its source selecting control measures in accordance with the hierarchy job, process or workplace redesign consultation with work groups and their representatives.
OHS records may include:	audit and inspection reports workplace environmental monitoring records consultation induction, instruction and training manufacturer and supplier information hazardous substances registers plant and equipment maintenance and testing reports workers compensation and rehabilitation records first aid and medical records.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA409A Maintain property rates and records

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the specific requirements of maintaining an accurate and effective property database.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Maintain property-related information	1.1. Correct record is identified and accessed. 1.2. Changes to record including eligibility for pensioner concession, are completed accurately and within appropriate time frame. 1.3. Any duplicate records are detected and deleted. 1.4. New records, together with necessary associated links and data, are added within appropriate time frame. 1.5. Historical records are maintained.
2. Maintain valuation data	2.1. Values are reconciled to categories of rates and valuer general valuations. 2.2. Relevant acts are considered in determining valuation used for rate calculation. 2.3. Subdivision plans are analysed to ensure new valuations are correctly allocated to new lots and cancelled valuations are deleted. 2.4. Revaluations are checked and processed and any inconsistencies are queried. 2.5. Consolidations or amalgamations are checked and allocated according to plans and their associated values are reconciled.
3. Compile and maintain financial information	3.1. Transactions are processed and reconciled within the system and to the general/costing ledger. 3.2. End of year reconciliations are completed to demonstrate that all properties are properly assessed and accounted for. 3.3. Notional yield return is completed accurately and is in line with statutory requirements. 3.4. Internal income estimates from rates and charges for the following year are completed according to council requirements.
4. Ensure properties are correctly rated	4.1. Available sources of property information are regularly accessed and inconsistencies or possible changes to rating category or rateable status are noted. 4.2. Suspected inconsistencies or applicable changes are followed up in accordance with council policies and within legislative requirements. 4.3. Properties entitled to rate concessions are checked and those no longer eligible for concessions are noted and updated.
5. Prepare for land and environment court action as required	5.1. Precedents are interpreted to enable appropriate recommendations to be made regarding the possibility of successful court action. 5.2. Information to support court action if required is prepared clearly, accurately and within appropriate time frame.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
qualitative and quantitative research locating and interpreting legal precedents accurate record keeping attention to detail report writing written communication.
Required Knowledge
detailed knowledge of sections of local government legislation relating to rating and exemptions from rating relevant sections of acts relating to valuation of land council policy and procedures regarding checking appropriateness of rating categories law of torts relating to trespass and harassment clerical procedures basic accounting principles court representation, land and environment court procedures and processes.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Maintenance of property-related information and valuation data. Completion of required financial records and reports. Demonstrated understanding of relevant requirements of local government legislation and acts relating to valuation of land. Understanding of land and environment court process.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered across a range of variables over a period of time including end of financial year.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of relevant legislation council policies and procedures appropriate computer software and records management systems financial systems accounting materials.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Changes to record may include:	ownership address for service of notice entitlements of owner (pension rebate or other) property description land area categorisations wards dimensions land use valuations side of street zoning conditions services notices flood details alternate addresses.
Historical records may include:	properties cancelled due to subdivisions.
Journals may include:	refunds for overpayments abandonments changes resulting from errors or court judgements rebates pensioner discounts supplementary levies interest postponements discounts and concessions (other than pensioners) legal costs ex gratia rates dishonoured cheques.
Reconciliation of rates income may include:	by category rate type property numbers valuations at end of year and beginning of year and as required by internal and external auditors.
Rate concessions may include:	postponed rates section allowances heritage allowances mixed development apportionment factors and capital contributions.
Relevant acts may relate to:	valuation of land forestry Indigenous land rights (native title) national parks and wildlife.
Sources of information may include:	property owners local newspaper advertisements council business papers personal observation the public land titles office valuer general's department property inspections state, federal and other local government bodies electronic or hard copy white and yellow pages electoral rolls government gazettes publications circulars.
Inconsistencies may include:	no longer farm land not used for purpose claimed.
Follow up may involve:	property inspection photographs research accessing further information.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA410B Monitor council procedures to ensure compliance with relevant legislation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the monitoring of council compliance procedures to ensure that they are in line with legislative requirements and based on up-to-date information. The need for staff to be informed of council procedures and be kept up to date at all times with changes to legislation that impact on their roles is recognised. This unit is appropriate for staff at the supervisor or team leader level.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Ensure council procedures comply with relevant legislation	1.1. Council procedures are documented in line with legislative requirements. 1.2. Council procedures are updated to reflect changes in legislation as necessary.
2. Maintain up-to-date knowledge of relevant legislation	2.1. Sources of information on relevant legislation are identified and accessed. 2.2. Strategies are established to ensure dissemination of information on legislation to relevant staff. 2.3. Knowledge of legislation that is significant to local government is always up to date.
3. Monitor procedures to ensure compliance	3.1. Procedures are regularly examined to ensure ongoing compliance with relevant legislation. 3.2. Required changes to procedures are identified and actioned accordingly. 3.3. Changes to procedures are approved, documented and communicated to relevant personnel.
4. Identify and rectify breaches in compliance	4.1. Audits or random checks are conducted to determine the extent to which procedures are implemented in accordance with legislative requirements. 4.2. Breaches in compliance are noted and addressed immediately. 4.3. Causes of any breaches in compliance are identified and addressed immediately.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
interpretation of the impact of legislative changes on council procedures maintenance of internal communication channels analytical skills in order to read and critically interpret structurally intricate information clear and comprehensive reporting of analysis of information.
Required Knowledge
council procedures for compliance relevant legislation council's internal communication channels local government structure staff roles and responsibilities.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	This unit requires the demonstrated ability to monitor council procedures for compliance with relevant legislation. This includes: determining and implementing strategies for ensuring staff members have current information identifying procedures to be reviewed for compliance updating procedures as necessary determining breaches and rectifying causes of breaches.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil Co-requisite units: nil
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that enables access to council meetings and other relevant resources where council procedures are discussed or developed.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legislation may relate to:	federal state local government by-laws employment occupational health and safety environmental and sustainability privacy and confidentiality.
Sources of information may include:	Australian government publishing service state or territory parliaments managers and internal staff in specialist areas other external agencies and departments internal or external committees advisory groups or associations.
Procedures may include:	operating procedures policy implementation.
Causes of breaches may be the result of:	inadequate training of staff failed communication to relevant staff of procedural changes use of outdated stationery or documentation.
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Unit Sector(s)

Unit Sector	Common Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA411A Prepare accounts for rates

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the preparation, checking and distribution of rates accounts and supplementary levies.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare rates accounts	1.1. Discounts, remissions, concessions and entitlements are validated and processed. 1.2. Accounts for rates and instalment advices are produced in predetermined format and the data included is correct. 1.3. Accounts are forwarded by the date required by statutory and council requirements. 1.4. Checks are made that the control accounts in the general ledger are reconciled.
2. Check accuracy of rate notices	2.1. Checks are made that notices of sale and changes of address are as up to date as possible. 2.2. Random checks of individual assessments are conducted to ensure notices include correct information on property and applicable rates. 2.3. Ongoing checks are conducted against estimates to ensure predetermined income is correctly apportioned and accounted for. 2.4. Levy is reconciled to rateable land values, non-rateable values and property requiring supplementary levy.
3. Issue supplementary levies	3.1. Affected property owners are advised that a supplementary levy will be issued. 3.2. Supplementary levies are scheduled to maximise cost effectiveness of issue and collection.
4. Recommend improvements to systems	4.1. Suggestions for improvements to system are discussed with appropriate information technology or supervisory personnel.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
attention to detail time management.
Required Knowledge
statutory requirements relating to issue of rate notices council policy in regard to design and issue of rate notices council policies relating to remissions, concessions and entitlements basic accounting principles including reconciliation of ledger clerical procedures computer software.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Predetermined income is correctly apportioned and accounted for. Appropriate checks of rate notices during printing are conducted. General ledger is reconciled. Cost effective send out of supplementary notices is undertaken. Percentage collections are received.
Context of assessment	On the job or in a simulated workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered across a range of variables over a period of time including end of financial year.
Resource implications	Access to a workplace or simulated case study that provides the following resources: computer software council policies and procedures legislation accounting information and materials.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Rate notices may:	be produced within the council or by external agencies.
Regulations and legislation may include:	local government acts and regulations.
Rating revenue may include:	general rates ordinary rates special rates ad valorem rates minimum rates base amounts annual charges for domestic waste management other annual charges such as water supply and/or sewerage services waste management services other services charges for actual use of a service discounts remissions concessions (pensioner and other) differential rates.
Discounts, remissions, concessions and entitlements may:	be granted by the state or territory government or council.
Statutory requirements may include:	information to be included in the rate notices deadline for sending out rate notices.
Council policy may include:	earlier deadline than statute requires additional information to be included extra charges on overdue rates determined by Minister and adopted by council.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA412A Prepare council for legal proceedings

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers preparing council for court hearings.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare material for court hearings	1.1. Full and detailed evidence is collected and collated to ensure all aspects are covered. 1.2. Court proceedings and protocols are adhered to in accordance with jurisdiction involved. 1.3. A solicitor's brief is prepared, where required, that identifies all relevant facts, sections of appropriate legislation and detailed evidence. 1.4. A submission is prepared that supports and protects council's position and interests.
2. Prepare staff for court hearings	2.1. Briefings are held with solicitor and industrial officer as required. 2.2. Arrangements are made to ensure relevant employees are available for access and information. 2.3. Any negotiation parameters are clearly identified prior to court process. 2.4. Employees involved in the court process on council behalf are briefed.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
brief writing: coherent structure that shows connections between facts adapting spoken language to present a summary of facts and law points to employees, solicitor or industrial officer locating relevant sections and reading and interpreting legislation.
Required Knowledge
specialised legal terminology court proceedings and protocols relevant litigation relevant council procedures relevant legislation.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Court protocols are adhered to. Solicitor's brief is prepared. Employee briefing is conducted. Materials for court are prepared. Negotiation parameters are identified.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides the following resources: information on court requirements and protocols materials to be used for court copies of relevant legislation governing the offences resources to be used as evidence including reports, photos, surveys, minutes of meetings, relevant documents and examples of relevant solicitor's briefs.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Litigation may include:	breaches of parking dog act health litter fire prevention planning and building environmental damages summary offences off-road vehicles industrial.
Evidence may include:	reports photos surveys minutes of meetings relevant documents.
Solicitor's brief may include:	use by council or solicitor.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA413B Promote and maintain positive employee relations

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing a productive work environment by promoting positive employee relations. The unit is appropriate for supervisors, team leaders and managers across all areas of the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Consult with parties to facilitate positive employee relations	1.1. Consultation process is established and agreed upon by all parties. 1.2. Consultation between managers, supervisors, employees and union representatives is encouraged. 1.3. Information on employee relations is assessed, interpreted and provided in a format that is understandable and usable to employees. 1.4. All employees, including non-union employees and union representatives, are kept informed on all issues that may affect them. 1.5. Decision-making processes are undertaken that involve the participation of all relevant individuals and bodies. 1.6. Processes are implemented consistent with council policy and procedures on employee relations.
2. Provide effective counselling opportunities to staff to maintain positive relations	2.1. Counselling is offered to support employees in relation to work difficulties, career aspirations and personal difficulties. 2.2. Counselling techniques and styles appropriate to the situation and a diverse workforce are identified. 2.3. The counselling environment is selected in accordance with staff needs. 2.4. Active listening techniques are applied to formulate responses to employees. 2.5. Referrals to appropriate support professionals and agencies are made to aid employee performance and wellbeing where necessary. 2.6. Confidentiality principles are strictly adhered to.
3. Promote systems that address problems, grievances and disputes	3.1. Processes and procedures are established and documented to ensure early intervention and identify and minimise problems, grievances or disputes. 3.2. Processes and procedures are communicated to, and supported by, all relevant groups and individuals. 3.3. Processes and procedures are followed to facilitate solutions to problems, grievances or disputes in a timely manner. 3.4. Specialist advice is taken where appropriate and/or when formal hearings are required. 3.5. A solution is agreed upon that considers the needs of the organisation and the individuals. 3.6. All proceedings are clearly documented in accordance with legislative and council requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
report writing awards and enterprise agreement interpretation strategic planning in relation to organisation and employee problem solving and decision making negotiation with management, unions and employees communication and consultation conflict management counselling debating and advocacy project management.
Required Knowledge
human resource legislation methods of consultation with unions, employees and management counselling policy and procedures organisational systems industrial awards and agreements council policy and procedures regarding performance management and assessment systems employee training procedures disciplinary and termination policies and procedures organisational plans and objectives human resource planning all legislation relevant to the organization that impacts on people's performance internal and external organisational support services for employees unfair dismissal rules and due process staff development strategies grievance procedures counselling techniques conflict and grievance resolution strategies negotiation and mediation techniques.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: consult relevant parties to promote positive employee relations provide effective counselling opportunities to employees to maintain positive relations develop grievance processes and procedures to resolve problems, grievances or disputes in a prompt manner that optimises the likelihood of a positive outcome.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace that should include: records and filing system telephone council procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Counselling may include:	recruitment training and development selection termination disciplinary exit interviews external counselling career development.
A diverse workforce may include any difference between individuals and groups such as:	age gender race nationality political and philosophical beliefs specific individual or group characteristics.
Specialist advice may include:	legal and employee relations experts experts in the conduct of formal hearings in the relevant jurisdiction.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA501B Contribute to advice to council on legislation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers participating in research and consultation processes that inform the advice provided to council on legislation. The unit is suitable for managers in the organisation responsible for advising council in relation to their specific function or specialist area. It covers the requirements of review, interpretation, analysis, amendment and feedback on draft or existing legislation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Review draft or existing legislation	1.1. Information on legislation and draft legislation is identified and organised in a format suitable for analysis, interpretation and dissemination in accordance with organisational requirements. 1.2. Procedures are implemented to ensure consistency in interpretation of legislation. 1.3. Interpretations are prepared as required in a format appropriate to the audience, purpose and context. 1.4. Reasoned argument and evidence are incorporated into the interpretation. 1.5. Legal opinion is sought for clarification, where appropriate. 1.6. Legislation or draft legislation is circulated to relevant personnel. 1.7. Clients and other stakeholders are consulted about their views on draft legislation or existing legislation. 1.8. Effect of legislation on relevant parties and council is identified.
2. Contribute to amendments of draft or existing legislation	2.1. Effect of legislation is assessed and amendments are developed. 2.2. Objectives of amendments are clearly defined and consistent with organisational requirements. 2.3. Amendments are supported by evidence and incorporated into reports.
3. Provide advice and feedback on appropriate action	3.1. Reviews of legislation or draft legislation are documented and presented in accordance with organisational requirements . 3.2. Council's view is developed through consultation with relevant parties. 3.3. Lobbying channels are activated where appropriate. 3.4. Council's adopted position is documented and forwarded to the relevant body.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
analytical and research decision making evaluation communication and consultation ethics and accountability networking literacy proofreading and editing writing problem solving interpretive comparative analysis planning and organising activities.
Required Knowledge
local government processes, policies and priorities state or federal government processes, policies and priorities organisational processes, policies and priorities contexts for policies, people and the organisation qualitative and quantitative processes information management systems and methods research processes and strategies interpretation of legislation drafting legislation.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: review legislation or draft legislation for effectiveness and relevancy to the organisation's current and future operations consult with relevant parties analyse and interpret legislation and suggest amendments prepare a reasoned interpretation of legislation, including the identification of implications.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legislation and draft legislation may include:	local government act equal opportunity industrial relations awards occupational health and safety environmental state planning laws state health laws community services.
Clients and other stakeholders may include:	rate payers staff elected members community groups and representatives local businesses government agencies.
Research and consultation strategies may include:	group and individual structured, semi-structured or unstructured interview conversation by phone or face to face observation and listening attendance at workshops, meetings and forums documentation reviews interviewing colleagues and clients focus groups data analysis.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA502B Develop a marketing strategy

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing, monitoring and reviewing marketing strategies in line with council's business plans and goals. The unit is appropriate for the marketing professional responsible for developing and implementing the marketing strategy in the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Scope marketing options and opportunities	1.1. Council objectives and departmental business plans are clarified to establish the focus of the marketing effort. 1.2. Alternative marketing options and opportunities are researched. 1.3. Key stakeholders are consulted where appropriate. 1.4. Marketing options are identified and analysed in terms of their viability and likely contribution to council objectives. 1.5. An assessment of external factors, costs, benefits, risks and opportunities is used to determine the scope of each option. 1.6. Options are analysed in terms of their likely fit with council goals and objectives.
2. Prepare a marketing strategy	2.1. Marketing strategies are determined in consultation with key stakeholders and are compatible with the direction, purpose and values of council. 2.2. Target markets are profiled and readily identifiable. 2.3. Marketing strategy is endorsed in line with council requirements. 2.4. Planned marketing activities are developed and scheduled within appropriate time frames. 2.5. Measurable performance targets are set and agreed with relevant parties in advance of any marketing activity.
3. Monitor and review implementation of marketing plan	3.1. Valid and reliable data on marketing performance is collected in line with performance targets. 3.2. Objective assessment of the marketing plan and its implementation is made by a comparison of data against defined expectations. 3.3. Information on marketing performance is made available for planning so that future developments incorporate required changes and improvements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
researching marketing alternatives analysing options documenting strategies problem solving communicating, including questioning, clarifying and reporting.
Required Knowledge
marketing principles and methods promotional strategies industry data and trends council policy relating to marketing and promotion council business structure and services council objectives data collection and analysis techniques council's marketing plan.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: research and evaluate marketing options and opportunities and determine those options that best meet council objectives develop a marketing strategy that reflects business objectives and is in line with council or departmental strategies monitor and review the implementation of the marketing plan to inform future planning.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Marketing options and opportunities may include:	increase participation increase return on investment create or present an image.
Key stakeholders may include:	clients community groups colleagues and staff management councillors marketing specialists marketing personnel other departments subcontractors strategic business partners.
External factors may include:	legislation regulations codes of practice policies and guidelines.
Marketing strategies may include:	service design presentation and display of services promotion and advertising new services distribution achieving lower costs of services.
Marketing performance targets may include:	level of memberships number of participants level of awareness degree of competition sales volumes community endorsement and support.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA503A Implement recruitment systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the development of a recruitment, selection and induction strategy.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Assist in developing recruitment strategy	1.1. Job and person specifications are reviewed on a regular basis as set by council policy. 1.2. Processes and procedures are developed that ensure council and legislative regulations and human resource good practice are met. 1.3. Methods of recruiting are identified. 1.4. Selection process is determined to comply with legal requirements and to select the most meritorious applicant according to selection criteria and equal employment opportunity legislation. 1.5. Various selection techniques are incorporated into the selection process as appropriate to the position. 1.6. Specification of time frames is included in the strategy.
2. Implement recruitment strategy	2.1. Selection process is in line with predetermined methodology and criteria are established on a merit basis. 2.2. All applicants are assessed against the same selection criteria. 2.3. Principles of confidentiality are maintained throughout the process. 2.4. Legal and award requirements, including equal employment opportunity legislation, are met by the selection process. 2.5. Selection process is fair, equitable and justifiable from the evidence gained and process used. 2.6. Applicants are informed promptly and accurately of the selection process and its outcomes. 2.7. Unsuccessful applicants are provided with feedback in line with council policy and procedures. 2.8. Recruitment and selection process is clearly documented.
3. Establish selection panel	3.1. Selection panel is composed of members with the required attributes and selection techniques training. 3.2. Location and format of interviews are planned to ensure an efficient, effective and fair process. 3.3. Selection brief is supplied to ensure compliance with merit principles and selection criteria.
4. Participate in appeal process when required	4.1. Detailed, accurate response is prepared on request from legislative authority or in accordance with council grievance procedures. 4.2. Council is represented in any negotiation and/or conciliation processes. 4.3. Council recruitment and selection procedures are evaluated in terms of appeal outcome and necessary modifications are implemented.
5. Induct successful applicant	5.1. Confirmation of applicant is sought and an entry on duty is arranged. 5.2. Appropriate administrative action is monitored to assist line managers in ensuring a smooth entry on duty. 5.3. Induction program is organised for successful applicant.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
advertising design and placement assessment of competence interviewing techniques report writing record keeping.
Required Knowledge
human resources strategic plan principles and practices of: equal employment opportunity legislation affirmative action merit principles corporate plan and organisational structure and culture recruitment policies and procedures selection tools and techniques awards and salary structures job descriptions freedom of information competency standards council code of conduct and confidentiality procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Legal requirements are met. Induction program is organised. Induction plan is developed. Information package for each position is provided. Review of job and person specifications is conducted. Recruitment documentation checklist is completed. Selection techniques training is delivered. Adoption of merit principles is monitored.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that incorporates a range of recruitment scenarios covering: employment requirements selection processes appeal processes induction.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Fair and equitable process may include:	bias and discrimination is avoided as set out in anti-discrimination legislation and merit principles.
Methods of recruiting may include:	open market in-house expression of interest secondment.
Recruitment and selection process may include:	job and person specifications method of recruitment selection panels selection tools to be used time frames for the recruitment and selection location and format of interview.
Applicant may include:	permanent contractor full time part time temporary casual trainee or apprentice probationary.
Positions may include:	internal external permanent temporary casual part time job sharing contract.
Selection techniques may include:	workplace assessment qualifications weighting of criteria licensing requirements tests demonstration case study.
Implement recruitment strategy may include:	human resources officer manager or team leader external contractor or consultant.
Induction program may be on or off the job and include:	employment responsibilities performance management organisational structure policies regarding occupational health and safety, equal employment opportunity and harassment.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA504A Prepare a council for elections

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers setting up processes required for council elections.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Call for nominations	1.1. Notice of elections is given according to statutory requirements. 1.2. Nomination forms are produced and distributed within required time frames. 1.3. Candidates are advised of eligibility. 1.4. Nomination forms are received and processed and the candidates are declared. 1.5. Accurate information is provided to the media in line with council procedures.
2. Advise candidates	2.1. Candidates are advised of the electoral process and relevant statutory requirements. 2.2. Candidates how to vote cards are processed in accordance with statutory requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
working to tight deadlines organisational adjusting written communication to address purpose, social context and audience.
Required Knowledge
council procedures regarding media liaison statutory requirements relating to elections eligibility criteria for candidates.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Statutory requirements are met. Time lines are met. Candidates are advised of process and requirements.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil Co-requisite units: nil
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle, as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of relevant legislation council policies and procedures governing elections real or simulated candidates and local media.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA505B Prepare rate notice forms

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers overseeing the design and printing of rate notice forms and instalment billing issues. It covers preparing notices for printing and liaising with printers. It is appropriate for customer service personnel and others in local government involved in preparing rate notice forms.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Liaise with printers	1.1. Job requirements are determined to ensure sufficient supply of base stock is available for full year's requirements. 1.2. Relevant documentation is prepared and sent to printers for quotations. 1.3. Printer is selected and prices are negotiated in accordance with council procedures and requirements. 1.4. Time frames are agreed to ensure notices will be available when required.
2. Prepare rate notice forms	2.1. Design of rate notices and information included is in accordance with current legislation and regulations. 2.2. Rate notice form is proofread prior to printing to ensure it is error free and includes all necessary information. 2.3. Improvements to design and wording of rate notices are made as appropriate to maximise readability and minimise chance of misinterpretation. 2.4. Rate notices are authorised for printing.
3. Prepare instalment billing issues	3.1. Details of each instalment with amounts of charges for each assessment are provided to the printer. 3.2. Charge details are proofread for accuracy. 3.3. Instalment billing issues are authorised for printing.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
attention to detail time management proofreading liaising and negotiating with printers literacy and writing in plain English.
Required Knowledge
legislation and regulations relating to design of rate notices council policy in regard to design of rate notices design principles basic knowledge of printing processes.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: liaise with printers determine job requirements incorporating relevant developments in technology design rate notices and information in accordance with statutory requirements proofread to ensure rate notices are accurate ensure that rate notices are clear, in plain English and minimise the chances of misinterpretation prepare instalment billing issues that are error free.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace including access to a workplace or simulated case study that encompasses resources such as: copies of relevant legislation council policies and procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Job requirements may include:	payment details covering letter quantities wording microlines lasering electronic billing notices.
Printers may be:	internal external.
Design may be:	clear with changes explained in inserts.
Requests may include:	anything that conforms to council purpose, such as planning, health notices, community services and resident services.
Legislation and regulations refer to:	local government legislation and regulations.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA506B Conduct council elections

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers conducting council elections, including the counting of voting papers and the declaration of results. It is appropriate for council staff directly involved in the conduct of council elections.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare for council elections	1.1. Nomination forms are produced and distributed within required time frames. 1.2. Nomination forms are received and processed. 1.3. Candidates are advised of the electoral process and relevant statutory requirements. 1.4. Candidates how to vote cards are processed in accordance with statutory requirements.
2. Plan resource use for election day	2.1. Resource information for use in election day plans is collected, analysed and organised, in consultation with colleagues and management. 2.2. Key performance indicators are developed within the election day plan. 2.3. Contingency plans are prepared in the event that the initial plan needs to be varied. 2.4. Poll clerks are recruited and inducted. 2.5. Physical resources and services are acquired in accordance with council's practices and procedures.
3. Monitor election day performance	3.1. Performance systems and processes are monitored to assess progress in achieving service targets. 3.2. Unsatisfactory performance is identified and prompt action is taken to rectify the situation. 3.3. Mentoring and coaching are provided to support use of resources by individuals and teams to the required standard. 3.4. Recommendations for variation to the election day plan are negotiated and approved.
4. Process votes	4.1. Input data is checked and verified. 4.2. Voting papers are counted in accordance with statutory requirements. 4.3. Provisionally elected candidates are declared. 4.4. Formally disputed returns are responded to according to statutory requirements. 4.5. Electoral materials are stored and disposed of according to statutory requirements. 4.6. Report is prepared on the outcomes of the election.
5. Declare results	5.1. The successful candidates are declared. 5.2. Council, other candidates and the public are notified of the election results according to legal requirements and council procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
adapting language to suit the purpose and audience working under pressure oral presentation maintaining a safe workplace and environment accessing and using feedback preparing recommendations accessing and using established systems and processes coaching and mentoring to provide support to colleagues.
Required Knowledge
council electoral procedures planning, acquiring and using resources monitoring and adjusting operational performance reporting performance statutory requirements relating to elections procedures for declaration of candidates procedures for notification of electoral result confidentiality procedures court procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: prepare nominations forms and candidates for elections plan and acquire resources for election day monitor and adjust performance on election day process votes and respond appropriately to formally disputed returns declare correctly and notify results.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Advice to candidates may include:	legal requirements how to vote cards media campaigning behaviour and actions on polling day.
Resource information may include:	number of voters number of wards electoral rolls polling clerks polling booth locations voting cards manuals ballot boxes.
Performance systems and processes may include:	staff instructions and positions electoral roll voting compartments spoilt or discarded ballot papers voter information report assistance to voters guidelines for polling officials communicating with people with disabilities unrolled and declaration votes postal ballot papers counting of ballot papers security of voting and other materials.
Voting papers may be counted:	manually electronically.
Responding to formally disputed returns:	could involve presenting in court.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA507A Provide advice to council on human resources policies and procedures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers giving council and staff timely advice to ensure that there is compliance in employment issues and that risks are assessed.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Maintain current knowledge of relevant legislation and common law	1.1. Sources of information are identified and accessed. 1.2. Internal council networks are maintained to ensure appropriate internal personnel are advised of changes to employment legislation.
2. Interpret legislation and advise on appropriate action	2.1. Implications to council of legislation are correctly interpreted. 2.2. Discussions are held with relevant managers and employees to ensure understanding of legislation. 2.3. Agreement is reached within the council to ensure consistency in interpretation and application of legislation. 2.4. Legal opinion is sought for clarification, where necessary.
3. Monitor council systems to ensure compliance	3.1. Actions based on procedures are examined to ensure compliance. 3.2. Required changes to procedures are identified. 3.3. Relevant people and departments are consulted about required changes. 3.4. Appropriate training is undertaken.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
research interpreting legislation preparing reports filing and managing information effective conduct of meetings interviewing and questioning assessing options identifying changes and their causes.
Required Knowledge
acts: federal and state industrial relations anti-discrimination welfare OHS workers compensation and rehabilitation public safety common law of employment principles record-handling procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Risk management principles are included in all human resources policies and procedures. Extensive range of sources of information is accessed. Legislation is appropriately interpreted and disseminated. Relevant training is provided. Procedures are monitored and amended as necessary.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or case study that provides the following resources: copies of relevant legislation council policies and procedures specifically including industrial relations legislation (state and federal), OHS legislation, workers rehabilitation and compensation legislation, equal employment opportunity legislation (state and federal) and local government acts personnel records and computer systems a real or simulated consultation process.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legislation may include:	federal and state legislation local government by-laws and awards acts: workers compensation and common law of employment principles enterprise agreements. federal and state industrial relations local government anti-discrimination welfare occupational health and safety (OHS)
Sources of information may include:	professional human resources associations local government associations conferences and seminars newsletters consultants.
Internal council networks may include:	senior management line management and team leaders written and verbal communication networks human resources strategic plan council corporate plan.
Risk management may include:	cost/benefits of actions before decisions are made methods of minimising negative effects of decisions developing standard procedures to minimise risk promoting and encouraging diversity in the workplace competition policy insurance.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA508A Recommend rates and charges

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the recommending of rating policy and structures.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Provide rates policy options	1.1. A range of policy options is presented that clearly demonstrates impact of policy on property owners and compliance with permissible income limitations. 1.2. Data is provided as required for submissions to the minister to vary permissible income limitations within allowable parameters.
2. Create and review rating structures within council and statutory requirements	2.1. Council's requirements for rating structure options are confirmed. 2.2. The rating structures presented meet state government requirements in regard to income limitations and legal structure and are consistent with council policies. 2.3. Options for rates in the dollar and total valuation information are provided in required format within specified time frames. 2.4. Options are presented in a way that clarifies the financial impact on property owners. 2.5. Rating structures are reviewed following general revaluations.
3. Provide reports on rebates and exemptions as required	3.1. Reports and recommendations are provided in line with council and statutory requirements. 3.2. Recommendations are supported by appropriate documentation to allow council to make fair decisions in line with policy. 3.3. Suggestions for improvements to council rates policies within the discretionary provisions of the act are provided to ensure determinations are fair and equal.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
writing reports and case studies providing verbal reports to management or council interpreting relevant sections of local government legislation preparing spreadsheets and models.
Required Knowledge
council policies and procedures relating to rating detailed knowledge of mandatory, discretionary and prohibitory provisions of the relevant sections of state or territory local government legislation basic accounting principles computer software including spreadsheets and databases general ledger systems appreciation of social impact of rating policies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Provision of information in line with statutory and council requirements. Clear and concise recommendations backed up by comprehensive supporting documentation where necessary.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of council policies relating to rating procedures and processes copies of relevant sections of state or territory legislation computer software, including spreadsheets and databases materials on accounting principles.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Impact of policy may include:	social financial.
Rating structure options may include:	wholly ad valorem rates versus minimum rates versus base amounts optional pensioner rebates varying ad valorem rates (rates in the dollar) adjusting relativity levels (level of income received from each category and subcategory) introducing, ceasing or adjusting voluntary pensioner rebates introducing or ceasing discounts and allowances.
Permissible income limitations may include:	special rates increase in charges for specific projects increase in total notional income increase in minimum rates.
Rating revenue may include:	general rates minimum rates ordinary rates special rates base amounts service rates discounts differential rates remissions concessions domestic waste wastewater sewerage allowances.
Rates in the dollar may include:	different values for ordinary rates including subcategorisation minimum or base amount payable special rates and concessions waste, domestic waste, water, sewerage rates and charges discounts and allowances.
Presentation of options may include:	graphical maps.
Rating reports may include:	verbal written case studies spreadsheets relating to rates in the dollar options abandonments pensioner rebates.
Documentation may include:	photographs procedures carried out supporting documentation from customers council records legal precedents.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA602B Manage the recording and updating of data on council's assets

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers designing the methodology for the collection of data to meet financial reporting and operational requirements and coordinating the capture and update of the data in accordance with council's asset management strategy.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine data required to achieve objectives	1.1. Information requirements and features, broadly defined by council's asset management goals and objectives, are determined. 1.2. Asset register/inventory is divided into appropriate classifications and subclassifications. 1.3. Level of data entry for asset components is determined based on quality of available data and end use. 1.4. Check is made that each item of information is necessary to achieve objectives.
2. Determine data capture methodology	2.1. Sources and availability of data are determined. 2.2. Options for automated or computerised data collection are investigated in detail. 2.3. Cost-effective data capture methodologies are determined for each asset group based on cost-benefit analysis of options. 2.4. Pro forma and processes for recording data are prepared that facilitate consistent and accurate data collection. 2.5. Data recording pro forma and processes are simple and user friendly. 2.6. Format for data recording and storage is developed that provides for easy retrieval, review, analysis and reporting.
3. Maintain integrity of information	3.1. Required level of accuracy is determined and verification processes and updating activities for correcting false data are determined. 3.2. Degree of confidence is identified.
4. Program data collection	4.1. Program for data collection is determined to reflect criticality or value of data. 4.2. Procedures are developed to ensure new data is captured as it occurs. 4.3. Where assets are transferred to council, arrangements are made where possible for data capture in a form suitable to the organisation. 4.4. Processes are implemented that respond quickly to false data and ensure database is corrected quickly and accurately. 4.5. Assets are recorded in accordance with financial reporting and operational requirements.
5. Determine valuation and depreciation methods	5.1. Valuation methods for various asset classes are determined. 5.2. Accounting requirements in respect of valuation methods are addressed. 5.3. Methods of validating and verifying asset valuation are determined. 5.4. Depreciation methods for various asset classes are determined taking into account useful life of assets.
6. Coordinate update of data and review progress	6.1. Database updating requirements are determined. 6.2. Responsibility for data collection, input and monitoring is allocated. 6.3. Unique numbers are created in line with guidelines. 6.4. Multiple purposes of data are recognised to maximise effectiveness of collection and avoid duplication. 6.5. Guidelines and procedures are produced to ensure assets are recorded in accordance with council policies, and financial reporting and other relevant legislative requirements. 6.6. Feedback is encouraged and procedures for data collection and input are reviewed and amended as appropriate.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
supervisory/coordination writing guidelines and procedures.
Required Knowledge
relevant Australian accounting standards relevant state or territory legislative requirements data capture methodologies verification techniques technological options for data capture options for level of data entry and determining factors options for data storage formats potential uses and outputs of data collection relevant council policies and procedures confidentiality requirements software.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: determine the data required to meet council's asset management goals and objectives determine cost-effective data capture methodologies develop simple, user friendly, workable pro forma and processes to facilitate consistent and accurate data collection maintain the integrity of information implement appropriate systems for collecting and recording data on assets in accordance with financial reporting and operational requirements determine valuation and depreciation methods for various asset classes determine database updating requirements and produce guidelines and procedures to ensure assets are recorded in accordance with financial reporting and operational requirements.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Asset register/inventory may include:	hard copy spreadsheet electronic spreadsheet.
Procedures for recording data may include:	geographic information systems hard copy forms photography electronic recording microfiche.
New data may include:	acquisitions and disposals.
Council's assets may include:	roads footpaths and kerbs road furniture bridges water supply systems parks, gardens, sporting grounds and playgrounds drainage systems sewerage systems land and buildings plant and equipment office furniture and equipment library books artwork and heritage assets.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA603B Develop a risk management strategy for council assets

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing a risk management plan for council assets. It incorporates an assessment of all potential risks facing council assets and the development of strategies and plans to mitigate all risk situations through elimination, isolation or protection. It is appropriate for senior managers.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify and analyse the risk of various levels of service	1.1. Council's strategic position and policy on risk management are interpreted. 1.2. Council assets are audited to identify risk management context and potential areas of risk. 1.3. Risk potential is determined by assessment of possible failure modes. 1.4. Consequence of failure is determined taking into account financial, technical, social and political factors. 1.5. Risk cost to council is quantified taking into account both major and minor failures. 1.6. Acceptable risk level is evaluated.
2. Develop risk management plan	2.1. Organisational capacity to reduce or control the likelihood of incidents and consequences is analysed. 2.2. Risk register is developed incorporating a probability/consequence matrix. 2.3. Risk management policies and activities are clearly documented and communicated to all relevant personnel. 2.4. Liaison and communication structures are established with relevant internal and external parties.
3. Implement risk management plan	3.1. Risks are examined in terms of the criteria in the risk management plan. 3.2. Risks classified as acceptable are placed on a monitor/review watch list. 3.3. Risks that are unacceptable are eliminated wherever practicable. 3.4. Risks that cannot be eliminated are minimised in accordance with the risk management plan. 3.5. Strategies for risk minimisation are documented.
4. Monitor risk management plan	4.1. Procedures are implemented to review risk management activities regularly. 4.2. Activities that do not achieve their objectives and performance outcomes are examined to determine cause. 4.3. Incidents that occur that indicate a near miss are analysed and the risk management plan is reviewed.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
analytical evaluation decision making problem solving communication consultation.
Required Knowledge
insurance options to offset risks public liability occupational health and safety regulations local government political system possible social consequences environmental legislation and regulations quality management custodial responsibility legal liabilities risk management processes and techniques calculation of current risk cost relevant computer software applications strategic, tactical and operational plans of council disaster, emergency and evacuation plans organisational capacity to deal with incidents or events.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: examine all factors systematically in identifying risk and determining the consequence of failure develop a risk management plan to eliminate, isolate and protect people and assets in the event of a potential negative event occurring monitor risk reduction activities and the implementation of failure management plans.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Risk management means:	the process of identifying potential negative events and developing plans to minimise the likelihood of the negative event occurring and/or minimise the consequences should it occur.
Council assets may include:	all non-current structures or items of plant or equipment that provide service potential or future economic benefit roads bridges water supply systems parks and gardens drainage systems sewerage systems buildings plant and equipment.
Possible failure modes may include:	lack of capacity inefficiency obsolescence level of service falling below acceptable levels structural integrity (mortal failure) redundancy (lack of utilisation) operator errors.
Consequence of failure may include:	loss of life public and staff safety and risk (WorkCover and public liability) damage to private property effect on business effect on essential services damage to other utilities' property political sensitivity to the organisation (statutory obligations) disruption to traffic disruption to public transport inconvenience to the community high repair costs availability of repair materials cost of providing the service while the asset is not functioning number of people who will be affected by the failure loss through replacement instead of rehabilitation in case of total failure damage to the environment actual cost of the repair multiplier effects on the community (effects on elderly, children and risk groups) public image/public relations loss.
Acceptable level of risk may be influenced by:	profile of service political impact social impact financial impact.
Risk register refers to:	a register of all identified risks and documentation of the strategies and plans in place to deal with any incident or event that occurs.
Risk management activities may include:	operate asset differently maintain asset differently operator training demand management.
Relevant internal and external parties may include:	insurers management service purchasers service providers.
Risks may include:	occupational health and safety environmental service failure financial or economic loss failure or damage to property and equipment industrial disputation professional incompetence natural disasters security failure system failures political events.
Near miss may include:	an event or incident which, in other circumstances, may have resulted in an injury to a person, damage to property or some other negative impact on the council or community.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA605A Develop an asset management strategy for the council

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers coordinating the implementation of improved asset management practices in council.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Coordinate an asset management team	1.1. Multidisciplinary team or liaison structure is established as appropriate to develop and review corporate policy, specific objectives and guidelines for asset management. 1.2. Membership of team or structure acknowledges requirements for technical, financial, economic, social and political impacts of asset management strategies. 1.3. Membership of team or structure is regularly reviewed to ensure that it remains appropriate to current requirements. 1.4. Regular communication is maintained through meetings or other appropriate media to ensure two-way flow of information and ideas.
2. Evaluate current status of asset management activities	2.1. Current asset management activities are ascertained and assessed against best practice options to identify strengths and weaknesses. 2.2. Current information systems supporting strategic planning and maintenance of operating functions are assessed to determine support systems necessary for future requirements and the effort required to upgrade systems. 2.3. Output required to achieve organisational asset management objectives for different asset groups is determined.
3. Determine asset management strategy in consultation with team	3.1. Asset management strategy is developed to meet council's specific objectives for management of assets. 3.2. Asset management strategy is linked to corporate plan to reflect corporate goals. 3.3. Asset management strategy is documented and distributed to chief executive officer/council for endorsement. 3.4. Justifiable resourcing requirements are determined and availability is confirmed to ensure adequate resourcing. 3.5. Clear sets of objectives and achievable goals are defined that are compatible with the level of commitment and support of the organisation. 3.6. Plans are developed that enable council to know immediate, medium and long-term strategies for infrastructure and service delivery to meet customers' present and likely future requirements. 3.7. Corporate obligations and business unit responsibilities are fully considered in developing plans, to ensure asset management team does not infringe unduly on the autonomy of independent business units.
4. Develop policies and guidelines	4.1. Clear policies and guidelines are produced that outline the framework within which the various organisational units operate. 4.2. Policies and guidelines are produced to guide the effective implementation and maintenance of records systems. 4.3. Reporting requirements are set.
5. Prioritise implementation program	5.1. A plan for the introduction of asset management program or system is developed in line with statutory requirements to ensure logical and structured implementation. 5.2. Selection of outside consultants to assist in ensuring effectiveness of asset management program is based on predetermined selection criteria. 5.3. Program priorities based on need and cost/benefits, are set or specific objectives are established against a time frame.
6. Determine asset classification and identification	6.1. Format for asset register is determined based on expected immediate and future objectives. 6.2. Materiality thresholds are determined. 6.3. A classification system is selected that reflects asset accounting and asset management needs of the organisation. 6.4. Classification system selected is compatible with existing or proposed computer system and is capable of integration with other corporate systems. 6.5. Numbering system is selected that suits the users. 6.6. Rules and guidelines for unique number creation are established and data entry fields are set up for each data type.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
conducting and reporting on meetings communicating issues and decisions verbally and in writing evaluating management and coordination.
Required Knowledge
benefits of asset management costs of implementing asset management systems council structure relevant legislation meeting protocol best practice asset management variety of asset management systems formats for asset registers criteria for selection of consultants asset classification and identification systems hierarchical structures audit processes life cycle management processes data capture methods budgeting needs analysis.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Effective coordination of team. Development of strategy to meet objectives. Prioritisation within available resources. Development of clear objectives, policies and guidelines. Development of appropriate classification system.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to operational asset management systems or case study/simulated systems.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Assets may include:	all non-current structures or items of plant or equipment that provide service potential or future economic benefit.
Infrastructure may include:	roads bridges water supply systems parks and gardens drainage systems sewerage systems buildings plant and equipment.
Reporting requirements may include:	method frequency.
Asset management may include:	asset strategies asset creation and acquisition information and support systems accounting and cost accounting operations asset maintenance condition and performance monitoring renewal disposal audit and management reviews.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA606B Develop and maintain a community cultural plan

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing, implementing, monitoring and reviewing the cultural plan of a local government area. It is appropriate for senior managers in the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop a community cultural plan	1.1. The cultural plan is developed in consultation with relevant community members, council personnel and departments, and other organisations. 1.2. The plan is advertised and feedback is incorporated in accordance with council policies, protocols and procedures. 1.3. The plan is presented to senior management and council for endorsement. 1.4. Amendments from senior management and/or council are included as appropriate. 1.5. The plan is disseminated for implementation to relevant council personnel.
2. Implement a cultural plan	2.1. Action plan is developed to provide a clear and coherent direction for implementation. 2.2. Systems and key performance indicators are developed and implemented. 2.3. Resources required to effectively promote the cultural plan are identified and obtained. 2.4. Resources are assessed and allocated. 2.5. The cultural plan is implemented in accordance with council policies.
3. Monitor and review a cultural plan	3.1. Regular qualitative and quantitative data is collected and analysed to provide accurate measures of performance. 3.2. Systems and structures are reviewed with a view to more effectively supporting the cultural plan. 3.3. Problems are investigated and analysed to establish their causes and changes are implemented as required. 3.4. Operational policies and procedures are changed to incorporate corrective action taken. 3.5. Networks are maintained to assist in promoting the cultural plan and in monitoring changing requirements. 3.6. The cultural plan is reviewed and adjusted as required to maintain viability in accordance with council's goals and objectives.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
cross-cultural communication community research qualitative and quantitative data analysis community consultation program planning.
Required Knowledge
legislation and regulations community cultural development philosophy and practice across several art forms community networks council policies, procedures and protocols.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: develop a community cultural plan consult with other organizations and relevant community and council members to gain input to a cultural plan develop operational strategies to successfully manage the implementation of a cultural plan review the operations of a cultural plan and make appropriate adjustments to operations as required.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace including access to a workplace or simulated case study that encompasses resources such as copies of relevant legislation and council policies and procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Cultural plan may include:	group activities or games dress communication practices language types, styles and significance of artefacts music built and natural environment.
Council personnel may include:	heritage planner town planner environmental officer community service delivery staff parks, gardens and road staff library staff supervisors and managers recreation planners.
Resources may include:	information knowledge and skills equipment and materials facilities and buildings transport organisational structures networks access to decision makers management support personnel money.
Networks may include:	personal contacts professional associations business or industry association contacts community groups formal, informal, individual, group and organisational contacts.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA607A Develop, implement and monitor a programmed maintenance system of council's assets

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the ongoing development and implementation of systems and procedures to ensure effective maintenance of council's assets.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Define and review level of service targets	1.1. Detailed service targets are set within defined service parameters. 1.2. Service targets are monitored and reviewed to ensure relevance and cost effectiveness, and are included in business strategies.
2. Optimise maintenance management	2.1. Objectives of maintenance are clearly defined and are based on strategic objectives of asset. 2.2. Appropriate maintenance mechanisms to achieve target levels of service are determined for each category of asset. 2.3. Preventative maintenance tasks are forecast, scheduled and matched to resources to ensure work is done on time and within cost. 2.4. Optimal cost balance between preventative and corrective maintenance activities is determined. 2.5. A priority system for preventative and corrective maintenance is developed based on criticality analysis. 2.6. Maintenance practices are regularly reviewed to ensure efficiency, reliability and comparative cost effectiveness.
3. Monitor condition of assets	3.1. Condition monitoring schedules are developed and implemented for each asset class. 3.2. Standards-based assessment systems are developed to ensure assessment of condition is based on appropriate measurements and standards. 3.3. Ranking systems suitable to the assets and the organisation are developed to enable effective ranking of condition problems.
4. Monitor performance of assets	4.1. Performance monitoring programs are developed and implemented to ensure assets are utilised efficiently and effectively to meet service targets and regulatory and legislative requirements. 4.2. Systems are implemented that encourage field personnel to report on condition of assets. 4.3. Information from customers and personnel is used to update information on assets. 4.4. Performance information is fed back into the acquisition function. 4.5. Data is analysed to fine tune maintenance programs and conduct micro-assessments of individual critical assets.
5. Develop and maintain operations manuals	5.1. Operation manuals are developed and structured to promote easy updating. 5.2. Manuals are updated and modified as required to match the current facility operations. 5.3. Personnel are encouraged to continually review and update the manuals and to expand all sections that may benefit future staff and future operations.
6. Develop and maintain records systems	6.1. Instructions are developed that clearly identify record-keeping requirements and procedures. 6.2. Plan register is developed in which all plans are numbered, referenced and cross-indexed to operations manuals. 6.3. Master set of plans is clearly identified and updated on a regular basis according to record-keeping policy. 6.4. Records are isolated, secured and protected according to council policy and procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
documenting information scheduling forecasting decision making analysing current practices.
Required Knowledge
customer survey tools and techniques financial, political, social and technical impacts of service levels maintenance mechanisms role of assets in achieving strategic objectives criticality analysis techniques asset maintenance recording systems impacts of premature asset failure condition assessment techniques and ranking systems record keeping instructional design techniques.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Target levels of service are met. Preventative and corrective maintenance strategies are in place. Condition and performance monitoring systems are in place. Operations manuals are developed. Records system is maintained.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to: a workplace or simulated case studies of council assets to identify maintenance requirements relevant legislation real or simulated records systems.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Operations may relate to:	day to day running and upkeep of short-lived dynamic assets (mobile and fixed plant) passive assets.
Assets may include:	all non-current structures or items of plant or equipment that provide service potential or future economic benefit.
Council infrastructure assets may include:	roads bridges water supply systems parks and gardens drainage systems sewerage systems buildings plant and equipment.
Strategies may include:	customer surveys needs analysis.
Service targets may include:	failure rates and availability of service reliability performance capacity and quality of service safety, risk and security.
Costs of failing to meet targets may include:	litigation and associated costs loss of revenue cost of repairs loss of public image degradation of customer confidence.
Maintenance mechanisms may include:	breakdown established schedule on a needs basis.
Maintenance practices may include:	in-house contract.
Structure of manuals may include:	format inclusion of graphics line diagrams isometric diagrams photographs videos use of word processing facilities use of operations manual software.
Predicted performance may include:	commissioning tests.
Condition monitoring schedules may include:	periodic inspection of all assets in class periodic inspection of a sample of assets in class no periodic inspection visual condition monitoring.
Ranking systems may include:	condition rating multifaceted systems pavement management systems gravity pipeline conduits rating systems condition decay curves (Iowa curves).
Assessment of condition may include:	effective life location in life cycle when constructed, rehabilitated or replaced actual or estimated residual life previous inspection date and process prediction of deterioration or failure effect of planned maintenance possibility, cost and impact on level of service of rehabilitation commercial or technical obsolescence.
Performance monitoring may include:	reliability demands and capacity user needs current utilisation compared to total capacity achievement of levels of service risk and consequence of failure.
Regulatory and legislative requirements may include:	occupational health and safety regulations public safety requirements environmental requirements.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA608A Establish an annual budget that supports council's management and operational plans

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers establishing, monitoring and revising council's financial plans and budget.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop council's financial plans	1.1. The achievement of council's goals and objectives are supported by financial plans that meet the requirements of strategic or operational plans, ensure effective operation of council and reflect council's priorities and revenue policies. 1.2. Key financial performance indicators and cost elements are identified and quantified to eliminate or reduce wastage. 1.3. Cost-benefit analyses are prepared for major cost items.
2. Negotiate budgets with divisions and work groups	2.1. Budget items are prioritised with department heads in line with council's strategic and operational plans. 2.2. Subgroup budgets are consolidated into a divisional budget in line with divisional priorities. 2.3. Budget is negotiated with council based on cost/ benefit to the council and council requirements.
3. Allocate, approve and show accountability for expenditure	3.1. Financial resources are allocated as agreed in the operational plan. 3.2. Expenditure management meets the financial accountability requirements of council. 3.3. Expenditure is kept within budget and any potential overruns are identified and budget is renegotiated accordingly. 3.4. Expenditure is authorised within financial authority limits established by council.
4. Justify proposals for expenditure to council	4.1. Estimates of costs and benefits are supported by valid, relevant information and include alternative courses of action. 4.2. The net benefits over time likely to be achieved from the expenditure are clearly indicated in recommendations, and future variation in levels of activity is taken into account. 4.3. Presentation is clear, concise and in an appropriate format. 4.4. Where challenges to the proposal are made, further explanation is given to promote acceptance.
5. Monitor and revise priorities for financial resource allocation	5.1. Financial allocation is continually monitored against council objectives and priorities, ensuring optimum service delivery. 5.2. Reallocation of resources is undertaken in a consultative manner, giving details of rationale for reallocation. 5.3. Unspent resources are consolidated across council's activities for reallocation if and as required. 5.4. Currently accepted and proven financial management principles are applied at all levels of financial transactions.
6. Seek out alternative or additional financial opportunities	6.1. Effective and comprehensive methods for discovering alternative or additional sources of funding are employed. 6.2. Further sources of funding are identified and evaluated against current funding sources and selected where they better meet requirements of council plans, strategies and ventures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
budgeting, financial analysis and cost-benefit analysis written and verbal communication presentation, negotiation and consultation problem solving.
Required Knowledge
council's political, social, economic and environmental context council's strategic or business plans, goals and objectives council's financial policies, procedures and financial authority limits relevant local government financial reporting and accounting requirements Australian accounting standards financial management principles existing and potential sources of funding.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Developing effective, workable budgets within organisational and financial constraints. Ongoing and effective monitoring of budget. Basing adjustments to financial plans/budget on accurate and defensible cost-benefit information and designing them to improve financial performance and position of council.
Context of assessment	May be undertaken on the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Consistent evidence across a range of activities involved in annual budgetary cycle.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant council documents such as strategic and operational plans upon which budget will be based relevant local government financial reporting and accounting requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Financial plans may include:	asset replacement asset sales operational expenditure corporate plan objectives cash flow management and borrowing entrepreneurial ventures rating strategies.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA609A Establish, maintain and evaluate the organisation's OHS system

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers establishment and evaluation procedures, participative arrangements and training and record-keeping systems.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish and maintain framework for the occupational health and safety (OHS) system in the area of responsibility	1.1. OHS policies are developed that clearly express council's commitment to OHS and how relevant OHS legislation will be implemented, consistent with overall organisational policies. 1.2. OHS responsibilities and duties that will allow implementation and integration of an OHS system are clearly defined, allocated and included in job descriptions and duty statements for all relevant positions. 1.3. Financial and human resources for the operation of OHS system are identified, sought and/or provided in a timely and consistent manner. 1.4. Information on OHS system and procedures for the area of responsibility is provided and explained in a form that is readily accessible to employees.
2. Establish and maintain participative arrangements for the management of OHS	2.1. Consultation processes are established and maintained with employees and their representatives in accordance with relevant legislation and council's overall process for consultation. 2.2. Issues raised though participation and consultation are dealt with and resolved promptly and effectively in accordance with procedures for issue resolution. 2.3. Information about the outcomes of participation and consultation is provided in a manner readily accessible to employees.
3. Establish and maintain procedures for identifying hazards	3.1. Existing and potential hazards within the area of responsibility are identified and identification is confirmed in accordance with legislation, codes of practice and trends identified from the OHS records system. 3.2. A procedure for ongoing identification of hazards is developed and integrated within systems of work and procedures. 3.3. Activities are appropriately monitored to ensure that this procedure is adopted effectively throughout areas of managerial responsibility. 3.4. Hazard identification is addressed at the planning, design and evaluation stages of any change in the workplace to ensure that new hazards are not created.
4. Establish and maintain procedures for assessing risks	4.1. Risks presented by identified hazards are correctly assessed in accordance with legislation and codes of practice. 4.2. A procedure for ongoing assessment of risks is developed and integrated within systems of work and procedures. 4.3. Activities are monitored to ensure that this procedure is adopted effectively throughout the area of managerial responsibility. 4.4. Risk assessment is addressed at the planning, design and evaluation stages of any change in the workplace to ensure that the risk from hazards is not increased.
5. Establish and maintain procedures for controlling risks	5.1. Measures to control assessed risks are developed and implemented in accordance with the hierarchy of control, relevant OHS legislation, codes of practice and trends identified from the OHS records system. 5.2. When measures that control a risk at its source are not immediately practicable, interim solutions are implemented until a permanent control measure is developed. 5.3. A procedure for the ongoing control of risks, based on the hierarchy of control, is developed and integrated within general systems of work and procedures. 5.4. Activities are monitored to ensure that the risk control procedure is adopted effectively throughout the area of managerial responsibility. 5.5. Risk control is addressed at the planning, design and evaluation stages of any change in the workplace to ensure that adequate risk control measures are included. 5.6. Inadequacies in existing risk control measures are identified and resources enabling implementation of new measures are sought and/or provided according to appropriate workplace procedures.
6. Establish and maintain organisational procedures for dealing with hazardous events	6.1. Potential hazardous events are correctly identified. 6.2. Procedures that would control the risks associated with hazardous events and meet any legislative requirements as a minimum, are developed in consultation with appropriate emergency services. 6.3. Appropriate information and training are provided to employees to enable implementation of correct procedures in all relevant circumstances.
7. Establish and maintain an OHS training program	7.1. OHS training programs are monitored to identify and fulfil employees' OHS training needs as part of the organisation's general training program.
8. Establish and maintain a system for OHS records	8.1. A system for keeping OHS records is established and monitored to allow identification of patterns of occupational injury and disease in the area of managerial responsibility.
9. Evaluate the organisation's OHS system and related policies, procedures and programs	9.1. Effectiveness of the OHS system and related policies, procedures and programs is assessed according to the organisation's aims with respect to OHS. 9.2. Improvements to the OHS system are developed and implemented to ensure more effective achievement of the organisation's OHS aims. 9.3. Compliance with OHS legislation and codes of practice is assessed to ensure that legal OHS standards are maintained as a minimum.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
written and verbal communication organisational contingency management policy interpretation risk identification, assessment and minimisation.
Required Knowledge
OHS legislation and codes of practice risk control measures hierarchy of control equal employment opportunity principles and practices relevant council management systems and procedures council operations public safety.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Risks are identified correctly and dealt with promptly. Safe working environment is planned for, established and maintained. All relevant OHS legislation, codes and practices are understood and implemented.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to: council workplace or simulated case study OHS legislation and codes of practice.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Hazardous events may include:	accidents emergencies such as fires, chemical spills or bomb scares.
Hierarchy of control may include:	preferred order of risk control measures.
Areas of managerial responsibility may include:	entire council or a division or department within council.
Consultation processes may include:	OHS committees consultation with health and safety representatives issue resolution procedures and participative or consultative procedures conducted by supervisory staff within the area of managerial responsibility.
Monitoring of activities may include:	review of written reports performance appraisal or auditing procedures.
Procedures for dealing with hazardous events may include:	evacuation chemical containment first aid procedures.
Relevant positions for implementing the OHS system may include:	directors or managers supervisors OHS officer/manager first aid officers.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA610B Implement computerised asset management systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers establishing and/or updating information systems to assist in strategic planning and management of asset maintenance in consultation with expert internal or external personnel.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine appropriate information systems to support the asset management strategy	1.1. The requirements of the asset maintenance system are established with key stakeholders. 1.2. Asset maintenance strategy is developed consistent with legal and council requirements. 1.3. Information and communication strategy is developed. 1.4. Future need for integration of system modules to cater for finance, administration and technical management aspects is identified. 1.5. Migration strategy is determined in accordance with the degree of system complexity to enable modification or updating of existing systems to suit the organisation's needs. 1.6. Migration strategy includes detailed action plan and implementation program prioritised on cost/benefit and addresses implementation and maintenance parameters.
2. Assess software in consultation with relevant personnel	2.1. Needs analysis of current and future activities is undertaken to determine essential and desirable outputs of system. 2.2. Comparison system for evaluating software packages is developed to reflect requirements of asset management system. 2.3. Software packages are investigated and evaluated against functionality requirements in consultation with relevant personnel. 2.4. Specific enhancements required to tailor software packages to council needs are determined and discussed with software providers. 2.5. Software packages are compared and demonstrations are arranged to allow the most informed decision. 2.6. Optimum software is selected based on the ability to deliver identified functionalities.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
evaluation liaison assessing products.
Required Knowledge
asset management principles council structure and functions relevant environmental and sustainability policies and practices relationship between financial, technical and administration aspects of asset management potential outputs of asset management systems.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: consult with stakeholders to determine requirements for an asset maintenance strategy develop functionality requirements prepare an asset management strategy evaluate software packages against criteria.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace including access to a workplace or simulated case study that encompasses resources such as appropriate computer hardware and software.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Asset maintenance may include:	all non-current structures or items of plant or equipment that provide service potential or future economic benefit roads, bridges, water supply systems, parks and gardens, drainage systems, sewerage systems, buildings, plant and equipment.
Key stakeholders may include:	a cross-section of departments that have roles in asset maintenance including engineering, finance and property services.
Implementation and maintenance parameters may include:	hardware and software requirements data capture staff training systems operation and maintenance.
Information and communication strategy may include:	Internet/Intranet transfer moving databases between divisions local area network.
Relevant personnel may include:	internal asset management consultants finance and engineering professionals information technology professionals.
Identified functionalities may include:	asset identification (register) strategic planning (life cycle) asset accounting and economics system integration capability reporting functions system support and upgrade implementation effectiveness.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA611B Implement disciplinary and termination procedures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers implementing and maintaining council policy and procedures for disciplinary, counselling and termination aspects of an employment contract. It is appropriate for senior staff, managers and human resources personnel directly responsible for implementing the disciplinary and termination procedures of the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop policies and procedures for disciplinary action and termination of employment	1.1. Research is undertaken to determine legal requirements and best practice in disciplinary and termination systems. 1.2. Consultation is undertaken with stakeholders to determine the effectiveness of current policies and procedures. 1.3. Policies and procedures are developed and introduced in accordance with council policies and legal requirements. 1.4. Procedures are fair and equitable. 1.5. Training in new policies and procedures of managers, team leaders and staff is undertaken. 1.6. Feedback is sought to identify problems, and improvements in procedures are introduced.
2. Manage requests for intervention	2.1. Interventions are undertaken in accordance with council policies and legislative requirements. 2.2. Relevant parties are interviewed and information is corroborated. 2.3. Requests for intervention are considered and responded to in a fair and equitable manner and in accordance with council procedures. 2.4. Employees are advised of expected standards of performance and options are provided for achieving the required performance. 2.5. Follow up is undertaken to ensure intervention achieves the required performance. 2.6. Employees performing below standard are counselled and disciplined in accordance with council and legal requirements.
3. Counsel staff	3.1. Counselling is managed by a council officer with the requisite skills for the situation or employee is referred as appropriate. 3.2. Employee is counselled promptly and confidentiality principles are adhered to. 3.3. Counselling strategies are appropriate to the needs of the council and individual. 3.4. A record of counselling outcomes and required action is produced promptly. 3.5. Referrals are made to appropriate support professionals and agencies where necessary to aid employee performance and wellbeing.
4. Undertake disciplinary actions	4.1. Disciplinary interviews are conducted in an appropriate and constructive manner and in accordance with disciplinary procedures. 4.2. The interests of council and individual are protected within required and agreed procedures. 4.3. Details of decisions and disciplinary actions taken are fully documented to protect council interests. 4.4. All other relevant parties are involved and/or advised promptly of actions taken. 4.5. Follow up actions are planned and implemented to ensure a resolution to the situation is found. 4.6. Employees failing to respond to disciplinary actions are terminated in accordance with council policies and legal requirements.
5. Manage termination processes	5.1. Communication systems are established that provide all necessary information about separation or termination procedures. 5.2. Dismissals for incapacity to perform or misconduct are carried out in accordance with council policies and legal requirements. 5.3. Terminating employees are invited to participate in exit interviews and feedback is used to improve council processes. 5.4. Termination procedures are regularly reviewed and evaluated and improvements are introduced to council policies and procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultation practices in accordance with confidentiality procedures application of human resources strategic plan report writing performance management interviewing skills counselling evaluating negotiation skills to negotiate terms and conditions of separation or termination communication and advocacy skills to advocate the council position in unfair dismissals performance measurement techniques.
Required Knowledge
relevant industrial agreements, awards and legislation council policies and procedures for discipline and termination equal employment opportunity legislation counselling strategies conflict resolution strategies employee relations issues employment contracts organisational policies for work performance standards and misconduct dispute and grievance procedures concepts of dismissal, suspension and voluntary termination contemporary industrial relations issues human resources policies and practices personnel records systems information processing techniques information management systems performance management.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: establish clear and transparent policies and procedures for disciplinary action and termination manage disciplinary and termination procedures according to council policy and procedures and legislative requirements evaluate policies and procedures and use the evaluation as input to performance improvement processes throughout the organisation use counselling strategies appropriate to diversity of workforce.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Research may include:	database search library search use of consultants and specialists visits to best practice organisations.
Policies and procedures may include:	human resources manual employee bulletin human resources web site human resources Intranet internal copy of forms.
Interventions may include:	giving praise recognising good performance coaching counselling disciplining.
Relevant parties may include:	individual employees supervisors managers council-elected representatives unions employee representatives government departments and their representatives legal agents.
Counselling may include:	informal formal internal external multilingual.
Counselling outcomes may include:	targeted training program referral to employee assistance schemes warning demotion transfer to same grade position dismissal.
Disciplinary procedures may include:	within council prescribed by external parties industrial or other agreements.
Dismissal means:	termination of employee by employer for misconduct or incapacity to perform job.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA612B Implement employee performance management systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing and managing performance management systems. The unit is appropriate for human resources personnel and senior managers responsible for the development of performance management systems in the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop performance management system	1.1. Council strategic and operational plans are analysed and objectives and expectations are defined to inform the development of a performance management system. 1.2. Performance objectives, key performance indicators and performance standards are developed in consultation with stakeholders. 1.3. Systems are developed to ensure performance is monitored and feedback is provided throughout the period of performance. 1.4. Systems are responsive to changing developments, both internal and external to the council.
2. Implement performance management system	2.1. Support for the performance management system is obtained. 2.2. Relevant groups and individuals are trained to monitor performance and identify performance gaps. 2.3. System is launched through appropriate communication channels. 2.4. Feedback is obtained to ensure that the system is understood and accepted. 2.5. Performance is monitored regularly and intervention occurs to recognise both substandard and excellent performance. 2.6. Processes are established to deal with problems and grievances that arise from the performance feedback.
3. Monitor and review performance management system	3.1. Employees, unions and management are consulted to ascertain effectiveness of system. 3.2. Measures of system effectiveness are monitored against expectations. 3.3. A revision plan is developed and implemented to improve the system in keeping with council objectives and policy.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultative skills to ensure the system is supported by managers and employees evaluation of programs and strategies to ensure performance objectives are achieved internal marketing and promotion policy development conflict management skills to deal with any grievances, disputes or disagreements negotiation skills to negotiate changes to the system counselling skills to assist managers or employees who are having difficulties or problems communication and report writing skills to ensure a two-way information flow about how the system is performing.
Required Knowledge
equal employment opportunity and affirmative action legislation grievance handling procedures, codes of conduct and confidentiality procedures council performance objectives, goals, policies and procedures relating to performance management freedom of information performance management concepts and systems range of evaluation methodologies learning and development strategies to support performance management systems.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: develop a performance management system to meet the needs of council implement a performance management system monitor the effectiveness of the system and implement changes to improve the system.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Performance management system may include:	processes to determine individual employee performance targets or goals processes to ensure there is a shared understanding of what employees will be assessed against managing individuals in a way that increases the probability that goals will be achieved in both the longer and shorter term, in accordance with industrial agreements.
Key performance indicators may include:	those measures developed to gauge performance against targets.
Performance standards may include:	the quantitative or qualitative level of performance desired of employees.
Stakeholders may include:	managers employees unions elected members consultants joint consultative committees.
Relevant groups and individuals may include:	all those who have a role in the implementation of policies, procedures or decisions and/or are affected by their implementation.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA613B Measure cost of providing and maintaining council's assets

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing, reviewing and implementing systems to measure the life cycle cost of providing0 and maintaining existing council assets. The unit is appropriate for managers and other staff responsible for the financial maintenance of a council's assets.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Measure life cycle costs of asset	1.1. All costs attributable to each phase in asset's life cycle are established. 1.2. Asset alternatives are compared to costs applicable to allow effective planning. 1.3. Optimum cost to maintain and operate asset is established. 1.4. Annual costs within the asset's life cycle are compared to funding levels available or needed to provide agreed level of service or maintenance of asset. 1.5. Depreciation or asset consumption is measured.
2. Set up systems to measure costs	2.1. Measurement criteria for managing assets are determined for labour, plant and materials. 2.2. Appropriate unit rates are developed for asset classes to enable comparison of service level costs. 2.3. Cost reporting activity codes are established.
3. Measure cost of service provision and asset maintenance	3.1. Relevant information is accessed from general ledger or other systems. 3.2. Service level options are identified within council requirements and assessed against costs of provision to determine best option. 3.3. Cost of scheduled maintenance is monitored and compared against projected cost and reasons for discrepancies are identified and addressed in future planning.
4. Collect information to inform maintenance scheduling	4.1. Possible uses of information are defined to ensure effective information gathering and analysis, and responsibility for provision of information is assigned. 4.2. Current information is used in programming maintenance work and issuing instructions.
5. Use information to improve service delivery	5.1. Information is analysed to identify possible improvements in service delivery methods. 5.2. Results of analysis and implications are discussed with personnel responsible for the work and improved practices are identified where possible. 5.3. Improvements in service delivery are recommended and implemented within level of authority in line with council policies and procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
writing recommendations negotiating with personnel analysing information.
Required Knowledge
basic knowledge of general ledger chart of accounts service levels range of measurement criteria for managing assets.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: measure the life cycle costs of an asset establish systems to measure costs measure the cost of service provision and asset maintenance monitor the cost of scheduled maintenance against projected cost use current information to determine existing service levels and cost structures to inform maintenance scheduling improve service delivery.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Council's assets may include:	roads footpaths and curbs road furniture bridges water supply systems parks, gardens, sporting grounds and playgrounds drainage systems sewerage systems buildings plant and equipment office furniture and equipment library books artwork and heritage assets.
Service level options may include:	response times frequency of maintenance quality of maintenance.
Uses of information may include:	improvements benchmarking reviewing delivery methods reviewing cost efficiency reviewing performance market testing comparison with other service providers or contractors.
Methods of service delivery may include:	contractor day labour gang.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA614B Monitor and maintain quality of asset management system

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers auditing asset performance, managing assets and benchmarking best practice to enable continuous improvement in asset management strategies and practices. It is appropriate for senior managers and heads of department.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop and implement management control process	1.1. Roles and devolved responsibilities of business units or departments are clarified to ensure effective management of assets in line with corporate objectives and responsibilities. 1.2. Specific reporting and monitoring standards required from business units or departments in line with statutory and corporate requirements are determined and complied with. 1.3. Information systems that provide the information necessary for effective and efficient asset management for all levels within the organisation are established and maintained. 1.4. Regular audits are arranged, where appropriate to the organisation, to establish a continuous improvement cycle.
2. Review existing practices, procedures and systems	2.1. Assessments of current status of asset management activities within business units or departments are conducted regularly in accordance with asset management plan. 2.2. Milestones and targets are set up and adhered to by the groups responsible. 2.3. Areas of difficulty are identified and strategies are developed to overcome these difficulties. 2.4. Consistency in approach to asset collection is ensured by implementation of cost-effective checking techniques.
3. Review service levels	3.1. Current levels of service provided by asset stock are critically examined. 3.2. Areas of possible improvement in the effectiveness and efficiencies of owning and operating assets are identified in consultation with relevant personnel.
4. Benchmark performance of asset management	4.1. Organisations offering effective benchmarking opportunities are identified. 4.2. Appropriate benchmarking is undertaken to enable continuous improvement in asset management strategies and practices.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultation and liaison team participation and management critical analysis lateral thinking.
Required Knowledge
benchmarking practices quality management principles and procedures environmental and sustainability principles and practices organisational and industry functions effective management practices statutory annual reporting requirements information systems barriers to effective communication.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: develop and implement asset management control processes review existing practices, procedures and systems to ensure consistency of reporting and practices in all relevant business units review service levels to identify areas of improvement in the effectiveness and efficiencies of owning and operating assets benchmark with other organizations to enable continuous improvement strategies to be implemented at unit and management levels.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Council's assets may include:	roads footpaths and curbs road furniture bridges water supply systems parks, gardens, sporting grounds and playgrounds drainage systems sewerage systems buildings plant and equipment office furniture and equipment library books artwork and heritage assets.
Levels within the organisation may include:	corporate divisional business units or departments facilities workforce.
Regular audits may include:	internal external.
Asset management activities may include:	introduction of information systems data capture program studies.
Areas of difficulty may include:	weaknesses, problems and pitfalls encountered by staff.
Cost-effective checking techniques may include:	spot checks.
Areas of possible improvement may include:	number of assets complexity of assets, including their sophistication and issues involved age of the asset base quality of the assets constructed levels of service provided or demanded.
Organisations offering effective benchmarking opportunities may include:	organisations involved in the delivery of the same infrastructure services infrastructure asset owners who undertake a similar delivery of service to customers any organisation that undertakes the delivery of a product by the effective management of assets.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA615A Provide information on asset management programs and practices

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers promoting new asset management policies and practices and ensuring adequate provision of information and training.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Promote new asset management practices	1.1. Need to adopt and commit to robust asset management strategies is advocated to senior management. 1.2. Council's asset management policy is promoted throughout council to gain support and commitment and to promote ownership. 1.3. Benefits and costs are clearly demonstrated by promotion and steps necessary to attain corporate goals are identified. 1.4. Information regarding innovative practices is disseminated to appropriate personnel. 1.5. Strategies are implemented that ensure quick feedback is obtained on all aspects of new practices. 1.6. Need for a cultural change program to support innovative strategies and practices is identified and acted on as necessary.
2. Coordinate provision of training	2.1. Training requirements are determined in consultation with relevant personnel. 2.2. Structured training programs for all personnel involved in new practices are developed in consultation with relevant personnel. 2.3. Current reporting and legislative requirements are addressed by training programs. 2.4. Clear definition of roles and responsibilities of trainees and other associated personnel are included in training programs. 2.5. Training is implemented in a timely manner in line with council's workplace learning policies. 2.6. Records of training are maintained according to council policies and procedures.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
liaison with all levels of personnel communicating new developments verbally and in writing interpreting feedback selling ideas and concepts advocacy.
Required Knowledge
needs analysis techniques change management possible impacts of new asset management strategies on employees promotional tools training and mentoring techniques adult learning principles council policies relevant to workplace learning.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Ongoing promotion of asset management throughout council. Ongoing training addressing identified needs. Timely dissemination of information.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of council asset management policies real or simulated training programs workshops interviews with relevant personnel training records.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Assets may include:	all non-current structures or items of plant or equipment that provide service potential or future economic benefit.
Council infrastructure assets may include:	roads bridges water supply systems parks and gardens drainage systems sewerage systems buildings plant and equipment.
Promotion may include:	workshops interviews.
Organisation may include:	executive elected members all departments depot supervisors and team leaders workforce middle management.
Personnel may include:	training officers human resources personnel personnel to receive training management supervisors and team leaders.
Training requirements may include:	software usage data collection data input asset management concepts and principles quality practices.
Records of training may include:	hard copy electronic competency assessment.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA616A Provide property asset management services

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers management of property asset information and advice on legislation and financial projections.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Provide property asset management services	1.1. A database of council property assets , including council property leased or licensed, is created and maintained to reflect council's property assets accurately. 1.2. The condition, repair and use of council property are monitored and controlled as required by council policy and relevant legislation. 1.3. The acquisition, occupancy and disposal of council property are advised to protect and maximise council's interests. 1.4. Council is informed of status of property assets.
2. Provide advice on legislation	2.1. Property-related legislation and subsequent amendments are interpreted to ensure council complies with all requirements.
3. Undertake financial analysis and projections	3.1. Feasibility studies are prepared to assist in decisions relating to council entrepreneurial projects. 3.2. Annual budgets and financial controls for property asset management services are prepared in accordance with council policy. 3.3. Funding opportunities are investigated and reviewed to allow council's financial resources to be allocated appropriately.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
negotiation timely and accurate advice.
Required Knowledge
relevant legislation environmental and sustainability principles and practices property law market conditions and forces leasing property purchase and sale processes.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Provision of appropriate information on council assets to council. Provision of accurate and timely advice on legislation. Preparation of feasibility studies and budgets.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of relevant legislation, including state or territory local government legislation Australian accounting standards legislation relating to historic buildings retail tenancy residential tenancy building control OHS cultural and recreational land valuation of land subdivision of land transfer of land planning environment sale of land financial and budget information databases.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Property assets may include:	town hall emergency housing citizens advice centres park land public open space community centre recreational centre.
Council entrepreneurial projects may include:	residential subdivision commercial development swimming pools recreation centres joint venture projects property investment entrepreneurial activities.
Relevant legislation may include:	state or territory local government legislation Australian accounting standards legislation relating to historic buildings retail tenancy residential tenancy building control occupational health and safety (OHS) cultural and recreational land valuation of land subdivision of land transfer of land planning environment sale of land.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA617A Report on assets in accordance with statutory and public reporting requirements

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit relates to updating information and completing required statistical and management reports on assets and asset management.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Complete statistical reports as required	1.1. Reports are accurately completed in format required and forwarded to relevant agency by the due date. 1.2. Documentation of assumptions is included in reports. 1.3. Report requirements are clarified where necessary to ensure correct data is provided.
2. Provide financial information for asset register and financial reports	2.1. Decision to categorise work as capital work or maintenance work is made in consultation with audit and finance units and is consistent with predetermined strategy. 2.2. Capital costs are tracked and captured in required format to enable entry in asset register against value of asset. 2.3. Accurate information required to complete financial reports is provided to finance unit within required time frame.
3. Complete management reports	3.1. Management reports on state of assets are completed in line with council and statutory requirements. 3.2. Management reports are completed in consultation with executive management team to reflect the organisational situation accurately. 3.3. Information regarding liabilities, benefits and risks associated with assets is accessed and included in reports.
4. Update information in asset database	4.1. Information on asset management activities is recorded and tracked in asset database according to organisational systems and procedures. 4.2. The type of valuation required and appropriate valuation methods are determined prior to arranging valuation. 4.3. Asset valuations are provided in required format according to standards, regulations and legislative requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
accuracy attention to detail working to deadlines liaison and consultation working in a team at management level organisational.
Required Knowledge
statutory reporting requirements structure of council depreciation schedules valuation requirements benefits, risks and financial liabilities associated with various classes of assets factors influencing categorisation as capital work versus maintenance work relevant software.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Accurate and comprehensive completion of all reports within required time frame. Timely provision of required information to finance unit. Asset register kept up to date.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of relevant legislation, including state or territory local government legislation Australian accounting standards legislation relating to historic buildings retail tenancy residential tenancy building control occupational health and safety cultural and recreational land valuation of land subdivision of land transfer of land planning environment sale of land financial and budget information databases.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Assets may include:	all non-current structures or items of plant or equipment that provide service potential or future economic benefit.
Council infrastructure assets may include:	roads bridges water supply systems parks and gardens drainage systems sewerage systems buildings plant and equipment.
Information for financial reports may include:	depreciation written-down values.
Relevant agencies may include:	local government department grants commission Australian Bureau of Statistics external auditors.
Information on asset management activities may include:	condition code estimate of life of asset assessment of current and satisfactory levels of service.
Recording procedures may include:	responsibility for recording, which may be centralised or at work team level.
Valuation methods may include:	internal valuation engaging an external valuer.
Asset database may include:	information for management reports including condition of assets, expenditure required and asset utilisation and performance.
Asset register may include:	information for finance reporting in accordance with Australian accounting standards relating to value of asset and consumption of service potential.
General ledger may include:	actual expenditure.
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Unit Sector(s)

Unit Sector	Administration Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAGOVA618A Resolve valuation and property services disputes

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the review of property rating services, through objection or enquiry, and necessary legal processes.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Receive and acknowledge enquiry or objection	1.1. Enquiries or objections are assessed to establish if the matter is within the jurisdiction of the valuation area, or are referred as appropriate. 1.2. Information is assessed to establish need for compliance with legislative requirements. 1.3. Time required to service the enquiry or objection is established to identify if an immediate response will satisfy requirements. 1.4. Written acknowledgement is prepared where required to meet council and legislative requirements.
2. Review submission and advise of enquiry decision	2.1. Submissions are thoroughly assessed for error and omission. 2.2. Formal discussions are held with objector as required by relevant legislation. 2.3. A full property inspection is undertaken, where appropriate in the presence of an objector, and in accordance with council procedures. 2.4. The valuation or classification is reviewed after consideration of any new or additional information. 2.5. Decisions are advised to relevant parties in accordance with legislative and council requirements.
3. Attend formal conference as required	3.1. Conference presentation is prepared that outlines the methods and data utilised to determine valuation. 3.2. The objector's submission is received and acknowledged so that the basis of objection is clearly understood. 3.3. A decision is made to amend the valuation or reject the objection. 3.4. A notice of decision is prepared and forwarded to relevant parties in accordance with council and legislative requirements.
4. Undertake legal action to resolve dispute	4.1. An accurate solicitor's brief is prepared, supported by detailed evidence. 4.2. A clear report to council is prepared that recommends appropriate action. 4.3. Procedures are initiated as required through council's solicitors. 4.4. Council is represented at legal briefings and hearings through presentation of a detailed submission that protects council's interests.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
negotiation with internal and external customers consultation in a culturally diverse community problem solving interpretation of legislation.
Required Knowledge
council procedures relating to dispute resolution and confidentiality relevant legislative requirements property valuation and classification.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Confirmation of property details. External reinspection of property. Re-examination of sale or rental figures. Reassessment of the application of property value.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides the following resources: copies of relevant legislation council procedures relating to dispute resolution real or mock processes, including submissions property inspections formal conference proceedings court hearings.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Formal conference may include:	valuation review panel independent valuation.
Legal action may include:	land and valuation court supreme court.
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Unit Sector(s)

Unit Sector	Administration Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND401A Apply the principles of ecologically sustainable development to council decisions

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the competencies required to apply the internationally accepted principles of ecologically sustainable development (ESD) to the organisation's decisions. The unit looks at identifying the principles and processes of ESD and how they can be incorporated into the organisation's decision-making processes together with developing ESD indicators for use by the organisation.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify the principles and processes of ESD	1.1. Research is undertaken to identify the origins of ecologically sustainable development. 1.2. Research is undertaken to identify developments since the 1992 Rio Earth Summit at international, national, state and local levels. 1.3. Agenda 21 is analysed to identify the underlying principles and processes for ESD. 1.4. Key issues in the principles and processes of ESD are determined.
2. Identify how ESD can be incorporated into the organisation's decision-making processes	2.1. Research is undertaken on council's existing policies, protocols and decision-making processes and assessed against the principles and processes contained in Agenda 21, existing state and federal legislation, industry standards and council and community requirements and expectations. 2.2. Research is undertaken to identify any frameworks or best practice approaches developed by other councils or state and federal government agencies. 2.3. Research is undertaken to identify case studies of implementation of ESD by governments and/or councils. 2.4. Research outcomes are analysed for best practice approaches. 2.5. Existing council decisions are categorised according to their strategic, corporate or operational impact. 2.6. Social, economic, environmental and cultural implications of decisions are identified at each level.
3. Develop ESD indicators	3.1. The community is consulted to determine their views and values on sustainability and to identify appropriate targets and strategies for sustainable development. 3.2. Suggestions and ideas in relation to ESD are sought from work teams. 3.3. Expert opinion and advice are sought on ways council can apply the principles and processes of ESD to its decision making, especially in relation to the natural and built environment. 3.4. Relevant state and federal agencies are consulted on their policy position in relation to ESD. 3.5. A framework for measuring and monitoring council commitment to integrated decision making is established. 3.6. Appropriate qualitative and quantitative indicators are developed for social, economic and environmental factors.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
policy development planning consultation collaboration negotiation presentation data collection and analysis evaluation communication.
Required Knowledge
relevant legislation from all levels of government that supports the achievement of the objectives and principles of sustainability knowledge of best practice approaches relevant knowledge of economic, social, environmental and cultural issues ESD principles relevant environmental systems and procedures council policies and protocols council structures and services community needs and expectations.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: research and analyse information on the application of ESD principles and processes identify how ESD can be incorporated into council's decision-making processes develop appropriate ESD indicators for social, economic, environmental and cultural factors.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Research may include:	Internet information a range of reports and other documents, including state of environment reports new technology developments related to sustainability results of monitoring and research.
Ecologically sustainable development may include:	economic factors social factors environmental factors cultural factors.
Assessed may include:	indicators audits surveys.
Consultation may include:	personal contact surveys public meetings stakeholder meetings or group discussions submissions professional advice.
Framework may include:	mechanisms for cooperation and collaboration between stakeholders processes for participation and community input indicators for monitoring and evaluating the effects of development against a range of economic, social, environmental and cultural criteria agreed by the local community.
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Unit Sector(s)

Unit Sector	Land Management
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND402A Prepare plans of land management for land in council care, control and management

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers preparing plans of management for discrete parcels of land cared for, controlled and managed by council. The unit outlines the stages involved in the preparation of a plan from the establishment of the process, including the consultative process, through to undertaking research into, and identifying options for, the use of the land.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish a process for preparing council land management plan	1.1. Project brief for preparation of management plan is developed. 1.2. Resources required to prepare plan are identified and secured. 1.3. Appropriate resources and consultation strategies for public involvement are identified. 1.4. Timetable for preparation of plan is developed and approved by council or senior management. 1.5. Reporting processes are established. 1.6. Relevant stakeholders and consultation processes are identified.
2. Identify current land use and activities	2.1. Existing data and information are collated and reviewed to identify current land use, conditions and practices. 2.2. Existing services and facilities on the land are mapped and documented. 2.3. Any additional information needs are assessed.
3. Undertake a land capability study	3.1. Suitable methods to collate information on land capability are established. 3.2. Information on land capability is collected from primary and secondary sources. 3.3. Data to identify major characteristics of land capability is collated and analysed. 3.4. A report is prepared on land capability and submitted to decision makers for consideration.
4. Develop options for land management	4.1. Information on land capability, conditions and use is assessed to identify evidence of inappropriate practices or activities. 4.2. Local, regional and state policy factors are analysed and considered in assessing land capability. 4.3. Preferred land use options are established. 4.4. Areas of degradation requiring attention are identified. 4.5. Appropriate land uses are clearly established based on an assessment of requirements and constraints of land capability planning, existing conditions and community needs and preferences. 4.6. Consultation is carried out with stakeholders and opportunities for public input are provided.
5. Develop land management plans	5.1. Action plans to implement strategies are prepared that include establishing priorities, time lines and relevant responsibilities. 5.2. Draft land management plan is prepared clearly presenting all relevant information and recommendations. 5.3. Draft land management plan is released for public comment providing adequate time for responses. 5.4. The final land management plan is prepared, incorporating public and expert input.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
data collection analytical presentation public consultation policy planning program planning consultation report writing.
Required Knowledge
land capabilities land management practices environmental protection practices council structure and services council planning relevant organisations.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: collect data and information to identify current land uses and map existing services and facilities collect and analyse information on land capability and sustainable practices write and appropriately illustrate a report that presents a number of options relating to land capability and sustainability challenges and opportunities develop a land management plan that clearly incorporates an action plan with time lines and responsibilities.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Primary and secondary sources may include:	council and council land records or reports local government legislation site inspections.
Preferred land use options may include:	uses consistent with public access for recreational purposes uses consistent with conservation of the natural environment.
Degradation may include:	water land vegetation fauna.
Land management plan may include:	measures for protection of natural and heritage values water conservation measures public access and egress arrangements enforcement provisions.
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Unit Sector(s)

Unit Sector	Land Management
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND403A Assess applications for the use of land in council care, control and management

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers assessing applications for the short-term use of land being cared for, controlled and managed by council. The unit looks at the stages of assessing applications and includes the processing of applications, referral of applications to other agencies and the notification of outcomes.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Process applications	1.1. Application is checked for compliance with relevant land management plan and other statutory requirements. 1.2. Details of application are accurately recorded and appropriate file is created. 1.3. Affected parties are identified and notified in accordance with council and statutory requirements.
2. Refer applications to relevant state agencies and other council officers	2.1. Referrals are made to other agencies and council officers in accordance with council's land management plan and other statutory requirements. 2.2. Copies of relevant documents are forwarded to affected parties.
3. Assess the application	3.1. Site inspection is undertaken to ascertain site conditions and likely impact on adjoining properties and neighbourhood. 3.2. Application is assessed for compliance with relevant council management plan and other statutory controls and policies. 3.3. Feedback from referrals is considered. 3.4. Written submissions from the public are considered. 3.5. The applicant is notified in writing of any objections. 3.6. Conditions are negotiated with applicants as required. 3.7. Appropriate documentation is prepared for submission to council or delegate for approval of the application. 3.8. The terms and conditions of approval are documented. 3.9. If application is refused, justifiable reasons are clearly documented.
4. Notify relevant parties of council decision	4.1. Applicant is notified in writing of council's decision, including any conditions. 4.2. Other relevant stakeholders are notified in writing of council's decision.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
interpretation of documentation strategies for different audiences negotiation and mediation interpersonal analytical site evaluation.
Required Knowledge
relevant provisions of planning and associated legislation land use development and applications relevant council policies and practices environmental policies and practices community preferences and expectations council code of conduct and ethics.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: process applications to ensure compliance with the relevant management plan and/or other statutory requirements maintain accurate record-keeping systems refer applications to relevant agencies and other council officers conduct a site inspection and document the outcome communicate effectively with affected parties assess the application, provide the appropriate documentation including a rationale for submission to council or delegate, and notify relevant parties of the decision.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Applications may relate to:	licences or leases temporary or permanent structures changes of use.
Affected parties may include:	neighbourhood residents adjoining property owners other lessees.
Referrals may include:	state government agencies other lessees.
Impact on adjoining properties and neighbourhood may include:	health and safety issues contaminated soil access and egress social, environmental or physical traffic shadowing overlooking vegetation water quality economic urban design.
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Unit Sector(s)

Unit Sector	Land Management
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND404A Undertake research of the natural and built environment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers undertaking research of the natural and built environment for land management purposes.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Research relevant literature and statistics	1.1. Comprehensive literature search is undertaken. 1.2. Bibliography and summaries of relevant reports are prepared.
2. Undertake collection of primary data	2.1. Appropriate surveys and questionnaires are designed. 2.2. A survey of a representative sample is undertaken in accordance with design criteria. 2.3. Relevant primary data from other agencies is collected and collated for analysis.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
qualitative and quantitative research preparation and presentation of statistics and data including charting, graph presentation, tables, maps, models and plans written and verbal communication strategies for a multicultural/diverse environment.
Required Knowledge
local government processes organisational processes, policies and procedures knowledge of the organisation's record keeping and filing systems, security procedures and safe recording practices understanding methods to identify new sources of information and use them effectively and efficiently knowledge of information management systems and methods relevant software applications economic, social and environmental issues information sources.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: undertake a comprehensive literature review and prepare a bibliography and summary of relevant reports design and implement appropriate surveys and questionnaires to obtain relevant data collect relevant primary data from other agencies interpret maps, statistical data and other research materials.
Context of assessment	Competency is demonstrated by the performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Literature search may include:	census data journals, books and reports international developments academic studies government and industry reports, policy statements, program details and statistics.
Relevant primary data from other agencies may include:	maps resident views user views aerial photography site inspections Australian Bureau of Statistics.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND405A Implement strategies to minimise environmental pollution

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers implementing strategies aimed at reducing environmental pollution or harm. The unit looks at the development, implementation and evaluation of a program that reduces pollution.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop program to reduce pollution	1.1. Sources of pollution are analysed to develop a council position and to ascertain the need for new programs. 1.2. Research is undertaken to identify issues to be addressed and possible strategies and options for action. 1.3. Legislative and council requirements are reviewed to ensure strategies meet all criteria. 1.4. Appropriate planning and consultation are undertaken with relevant stakeholders to determine preferred program options. 1.5. A program plan is developed that reflects identified parameters and incorporates an evaluation of a range of options for implementation. 1.6. Resources are estimated and accessed.
2. Implement program for environmental pollution minimisation	2.1. The program plan is prioritised to make best use of available resources. 2.2. Resources are allocated to match the priorities. 2.3. Suitable work arrangements are developed with other responsible parties to ensure the agreed actions and strategies are implemented. 2.4. Time lines, schedules, systems and work teams are developed that enable the strategy targets to be met. 2.5. Promotion and marketing strategies are developed and implemented to encourage participation in the program.
3. Monitor and review the effectiveness of the program	3.1. Appropriate data is collected and accurately recorded to facilitate the review process. 3.2. Program design and outcomes are evaluated according to criteria and specifications identified in the program plan. 3.3. Results of the evaluation are used for revision of strategies to ensure program outcomes are achieved. 3.4. Information obtained is used for ongoing development of pollution minimisation programs.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communication and consultation conflict management skills to mediate, negotiate and attempt to obtain consensus between parties analytical skills to identify potential environmental and ecological impacts and opportunities problem solving.
Required Knowledge
relevant legislation from all levels of government that regulates environmental protection and pollution levels, especially in regard to occupational health and safety and environmental issues environment sustainability as a 'whole system' approach quality assurance procedures strategies to maximise opportunities and minimise environmental impact relevant knowledge of environmental issues in regard to water catchments, air, noise, ecosystems, habitats and waste minimisation relevant knowledge of ecological systems in regard to local government operations data collection and record keeping concepts.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: develop a program in consultation with stakeholders to minimise environmental pollution implement a program for environmental pollution minimisation that enables the strategy targets to be met within the required time frame monitor and review the effectiveness of a program for environmental pollution minimisation against planned objectives and use these knowledge and skills to develop ongoing strategies for pollution minimisation programs.
Context of assessment	Competency is demonstrated by the performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Sources of pollution may include:	gases, fumes, smoke and dust solids, including various forms of waste materials and litter liquids, including grey or brown water.
Legislative and council requirements may include:	federal, state or territory and local government legislation relating to protection of the environment, including relevant acts, codes of practice, guidelines and regulations under acts health and safety requirements biodiversity protection measures.
Stakeholders may include:	residents within the community businesses within or related to the community advocacy and special interest groups decision makers and community leaders individuals, groups and communities affected by pollution owners or managers of resources required grants and funding agencies government and non-government organizations peak bodies educational and research institutions.
A program plan may include:	a range of measures for monitoring pollution levels or incidents measures to control pollution measures to protect environmental measures to enforce.
Resources may include:	information knowledge and skills equipment and materials facilities and buildings transport organisational structures and networks access to decision makers management support personnel money.
Promotion and marketing strategies may include:	letters newsletters and journals communication within the organization reports, discussion papers and briefing papers brochures, fliers and written advertisements posters audio and audiovisual productions public presentations meetings, seminars, workshops and other forums print or telecommunications media.
The evaluation of the program design and outcomes may include:	projected outcomes to achieve objectives cost efficiency and effectiveness relevance to high needs and priorities scope and coverage capacity to evaluate availability of resources and skills consistency of philosophy ethical considerations impact on organization, other services and programs personnel, industrial and employment implications legislative, statutory and accountability implications.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND406A Respond to native title determination applications

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers assisting in council responding to native title determination applications.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Conduct background research on the native title system	1.1. The native title system established under commonwealth legislation is researched. 1.2. The role and function of relevant agencies are identified. 1.3. The system for considering native title determination applications is identified. 1.4. The steps involved in responding to a native title determination application are identified.
2. Develop a strategy for integrating native title considerations into council decision making	2.1. The areas where native title is likely to continue to exist are identified. 2.2. Expert advice is sought as required. 2.3. Relevant agencies and native title holders/registered claimants are consulted. 2.4. The range of options for council to adopt a precautionary approach to native title matters is assessed. 2.5. Appropriate strategies and actions are developed. 2.6. Meetings with relevant council officers are held to discuss implications of adopting a precautionary approach. 2.7. Council procedures, practices and documentation reflect a precautionary approach. 2.8. Relevant stakeholders are informed.
3. Respond to a native title application	3.1. Options for responding to an application of a determination of native title are identified. 3.2. Expert advice is sought as required. 3.3. Relevant agencies are consulted. 3.4. Discussions are held with native title applicants to clarify issues of concern to local government. 3.5. Advice is prepared for council with recommendations for an appropriate course of action.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
oral and written communication research evaluation decision making consultation mediation negotiation.
Required Knowledge
origins and concepts of native title Australian land tenure system relevant commonwealth and state or territory legislation primary cases on native title Aboriginal and Torres Strait Islander laws and customs system for considering native title applications processes for mediation and litigation in native title matters advice of local government peak bodies on native title relevant agencies cultural context location and resources legal requirements organisational policies, procedures and processes.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: conduct research into the native title system to identify the concepts of native title and the relationship between the Australian land tenure system and native title develop a strategy for integrating native title considerations into council decision making respond to a native title application and prepare advice for council.
Context of assessment	Competency is demonstrated by the performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Research may include:	Australian land tenure system commonwealth and state legislation primary legal cases on native title Aboriginal and Torres Strait Islander law and custom advice and information prepared by local government peak bodies case studies from other council experiences.
Relevant agencies may include:	the federal court of Australia the National Native Title Tribunal the relevant native title representative body the claimant community and/or its legal representative the state government.
The range of options for council to adopt may include:	mediation agreements litigation.
A precautionary approach may include:	investigating the extent of council's liability minimising the risks associated with native title matters acting in accordance with the principles of good governance as contained in state legislation seeking mediated outcomes in order to avoid costly litigation.
Appropriate strategies and actions may include:	developing agreements with the native title holders/applicants.
Council procedures, practices and documentation may include:	a registered agreement with native title holders/applicants a policy document setting out council's approach to native title matters.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND501A Identify environmental assets and prioritise environmental issues

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers identifying environmental assets and prioritising environmental issues. The unit outlines the steps involved in identifying environmental assets and existing activities, identifying challenges and opportunities and prioritising issues for action.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify environmental assets and existing activities	1.1. Relevant organisational records and data are identified and analysed to establish existing environmental assets and activities. 1.2. Site inspections are conducted and inspection reports are prepared. 1.3. Review of assets and activities is documented and presented in a format appropriate to the purpose of the review.
2. Identify environmental challenges and opportunities	2.1. Scope, objectives and strategies of the council's environmental management system are clearly defined. 2.2. Existing assets and activities are evaluated against the scope, objectives and desired outcomes of the environmental management system. 2.3. Consultation processes with clients, staff and stakeholders are undertaken. 2.4. The environmental management system is assessed against objective criteria and community expectations within relevant policy and legislation. 2.5. Challenges and opportunities for improvement in environmental outcomes are identified.
3. Prioritise environmental issues	3.1. Criteria are established to enable environmental issues to be prioritised. 3.2. Environmental issues are prioritised against the criteria. 3.3. A range of environmental strategies and actions are developed including mechanisms for implementation, monitoring and evaluation. 3.4. Strategies and actions are incorporated into the environmental management system. 3.5. All stakeholders are informed of strategies and actions, expected outcomes, issues, expected costs and time lines. 3.6. Where necessary the selected strategies and actions are marketed to stakeholders.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
collection and analysis of quantitative and qualitative data consultation with stakeholders presentation negotiation planning, implementation and review processes evaluation verbal and written reporting.
Required Knowledge
environmental issues environmental management and planning stakeholders' needs and expectations council structure, policies and services relevant legislation resource availability.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: identify environmental assets and existing assets in an accurate and comprehensive manner and document data analysis in an appropriate format analyse the existing environmental management system and consult with stakeholders to identify environmental challenges and opportunities prepare documented criteria for the prioritisation of issues.
Context of assessment	The demonstrated ability to: identify environmental assets and existing assets in an accurate and comprehensive manner and document data analysis in an appropriate format analyse the existing environmental management system and consult with stakeholders to identify environmental challenges and opportunities prepare documented criteria for the prioritisation of issues.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Data may include:	surveys questionnaires references stakeholder input existing reports and programs.
Environmental management system may include:	environmental load reduction and waste minimisation tenders for the provision of goods and services that specify environmentally preferred selection criteria protection of land, water and habitat environmentally sustainable work practices continuous improvement policies.
Stakeholders may include:	council community government government agencies local authorities interest groups industry businesses.
Challenges and opportunities may include:	measuring, monitoring and recording environmental performance, and continually setting targets for measurable improvements all aspects of environmental performance including energy use, waste minimisation, recycling and transport use.
Environmental issues may include:	preventing and minimising the generation of pollution continuous improvement substituting materials changing processes.
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Unit Sector(s)

Unit Sector	Land Management
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND502A Identify native title issues relevant to local government context and functions

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers assessing the implications for local government of native title rights and interests and the issues that require resolution.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine the scope of native title applications	1.1. Council database of land and water holdings is checked against the formal and informal registers of native title determinations, applications and agreements held by the National Native Title Tribunal (NNTT). 1.2. Details of any applications and determinations are obtained and mapped. 1.3. Discussions are held with native title holders/claimants and the relevant native title representative body about areas of land or waters included or excluded from any native title determination applications. 1.4. Mapping of applications and determinations is checked with claimants and NNTT.
2. Identify native title issues for local government	2.1. Legal requirements to notify and consult or negotiate with applicants and/or native title holders are researched. 2.2. Native title holders/applicants are consulted on their rights and interests and how they expect to exercise those rights and interests. 2.3. Native title holders/applicants are consulted about council plans or other land use and development intentions in areas subject to a native title determination or are included in an application for a native title determination. 2.4. Relevant stakeholders and government agencies are consulted on likely impact of native title on existing and future land uses. 2.5. The impact on existing and future land uses and activities is assessed and issues for discussion with native title holders/applicants are identified. 2.6. The processes for obtaining validity for activities that will affect native title rights and interests are investigated. 2.7. Discussions are held with native title holders/applicants and the relevant native title representative body and outcomes are documented. 2.8. Requirements to notify and consult or negotiate with native title holders/applicants are integrated into council strategic, corporate and operational decision-making processes.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
oral and written communication research evaluation decision making consultation mediation negotiation.
Required Knowledge
origins and concepts of native title Australian land tenure system relevant commonwealth and state or territory legislation primary cases on native title Aboriginal and Torres Strait Islander laws and customs system for considering native title determination applications processes for mediation and litigation in native title matters advice of local government peak bodies on native title relevant agencies cultural context community control location and resources legal requirements organisational policies, procedures and processes.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: determine the scope and effect of native title determination applications on council's area and responsibilities identify issues that arise from native tile determination applications and negotiate outcomes with native title holders/applicants and incorporate them into council's strategic, corporate and operational plans.
Context of assessment	Competency is demonstrated by the performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant stakeholders and government agencies may include:	Australian Local Government Association relevant state and territory local government associations state or territory government agencies the relevant native title representative body NNTT the applicant's legal representative.
The processes for obtaining validity for activities may include:	a registered Indigenous land use agreement under the Native Title Act 1993 (Cth) following the correct processes under the Native Title Act 1993 (Cth) or a state or territory regime, if existing.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND503A Develop agreements with native title holders/traditional owners

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing agreements with traditional owners about native title and other matters of mutual concern.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Conduct background research to identify traditional owners	1.1. Protocols for consultation with Aboriginal or Torres Strait Islander people are researched and documented. 1.2. Appropriate research is undertaken to identify the correct traditional owners, including consultation with the relevant native title representative body and the National Native Title Tribunal (NNTT). 1.3. Expert advice is sought where appropriate.
2. Identify key stakeholders	2.1. NNTT is consulted about the requirements for registering an Indigenous land use agreement (ILUA). 2.2. Other stakeholders or potential parties to the agreement are identified through consultation with relevant government agencies. 2.3. Other Indigenous people with interests are identified. 2.4. Meetings are held with traditional owners to establish rapport and credibility.
3. Negotiate with traditional owners	3.1. The range of issues to be addressed through an agreement is clarified with council. 3.2. Highly desirable, unacceptable, or possible trade-off positions on each issue are identified for discussion with the traditional owners. 3.3. The scope of the negotiations is identified and agreed with traditional owners. 3.4. Culturally appropriate protocols for negotiations are established. 3.5. Levels of confidentiality and liaison with the media are agreed. 3.6. Processes and timing for consultation with the wider community are agreed. 3.7. Arrangements for liaison with the media are agreed. 3.8. Negotiations are appropriately managed and focussed on mutual outcomes. 3.9. Agreement is reached through negotiation and terms and conditions of agreement are drafted.
4. Register the agreement	4.1. Expert advice is sought on the draft terms and conditions of the agreement. 4.2. Draft terms and conditions of the agreement are documented. 4.3. NNTT is consulted about requirements prior to lodging an ILUA registration. 4.4. Application for registration is lodged with appropriate agencies and any queries or additional requirements are satisfied. 4.5. The agreement is registered. 4.6. Arrangements are established for implementation and fulfilment of commitments detailed in the agreement.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
oral and written communication research evaluation decision making negotiation consultation media liaison.
Required Knowledge
cultural context location and resources legal requirements organizational processes equity and diversity principles council policies and procedures state or territory and commonwealth government departments and agencies Indigenous land use agreements.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: conduct appropriate research to identify traditional owners identify key stakeholders and establish rapport and credibility to facilitate the negotiation process conduct negotiations with traditional owners to reach agreement register an Indigenous land use agreement.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Protocols for consultation may include:	use of interpreters talking to the appropriate people respecting cultural differences respecting family, kinship and clan relationships allowing sufficient time for the parties to receive, absorb and respond to information.
Appropriate research may include:	register searches consultation with the relevant native title representative body NNTT decisions and records state or territory government policies.
Other stakeholders may include:	other landholders lessees state or territory government agencies commonwealth departments and agencies other Aboriginal or Torres Strait Islander people with historical connections to the area.
Culturally appropriate protocols may include:	representation and mandate methods of communication in face to face meetings time frames meeting times venues use of interpreters levels of confidentiality.
Expert advice may include:	solicitors and barristers native title representative bodies native title holders/applicants NNTT the federal court state or territory governments other professionals with relevant expertise, including anthropologists, archaeologists, valuers, planners and mediators.
Appropriate agencies may include:	federal court NNTT federal attorney-general's department native title representative bodies state or territory governments.
Arrangements may include:	formal or registered agreements informal agreements.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGALAND504A Undertake effective consultation with Indigenous people on matters of cultural heritage

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers undertaking effective consultation with Aboriginal or Torres Strait Islander people on matters relating to their cultural heritage.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Conduct background research	1.1. Previous Indigenous cultural heritage and resource surveys are identified and reviewed. 1.2. Relevant commonwealth and state or territory legislation and peak local government associations and council policies are researched and documented. 1.3. Extent to which cultural heritage of other non-Indigenous cultures should be acknowledged is identified and taken into consideration.
2. Identify the correct Indigenous people that are authorised to speak for a place	2.1. Indigenous people with rights and interests in a place are identified through the traditional owners, especially those authorised to speak for a place. 2.2. Both men and women with rights and interests in an area or place are identified because men and women may be responsible for different heritage places and values and may need to be consulted separately. 2.3. Other Indigenous people are identified who may not necessarily be traditional owners but who have interests in a place. 2.4. Indigenous people from surrounding areas who may be affected by a project or activity are identified and consulted. 2.5. Protocols that Indigenous people have established for consultation are identified and adhered to throughout the process. 2.6. Consultation on each new project is undertaken, unless traditional owners and other Indigenous people agree that this is not necessary. 2.7. Non-Indigenous people with rights or interests in the place are identified and consulted.
3. Consult with relevant Indigenous people to discuss the project or activity	3.1. Potential implications of the project or activity are outlined factually and clearly. 3.2. All relevant documentation and information are provided to the traditional owners and all other Indigenous people with rights and interests in a place. 3.3. Sufficient time is allowed for all Indigenous people to decide whether they wish to become involved in the activity or project and to provide informed consent. 3.4. All Indigenous groups with an interest in a place are provided with the same information and given sufficient time to provide informed consent. 3.5. Where groups are in dispute, a process for developing separate but consistent and similar agreements is established.
4. Establish a process for addressing Indigenous cultural heritage matters	4.1. Manner, timing and level of consultation and involvement with the project or activity are agreed. 4.2. The copyright holders of any work undertaken with Indigenous people and the management regime for Indigenous heritage places are identified. 4.3. Need for separate reports for male and female traditional owners and a further report that is publicly available is established. 4.4. Dissemination of reports is carried out effectively. 4.5. The process for obtaining informed consent for displaying any gathered information is identified and agreed. 4.6. Protocols and agreements are formalised and documented. 4.7. Indigenous people are involved in the development of any terms of reference for, and selection of, consultants. 4.8. Resources required to maintain community involvement are identified and secured. 4.9. Relevant documentation for council is prepared, including presentation of alternative options.
5. Consult with relevant Indigenous people in identifying their cultural heritage places and values	5.1. Commonwealth and state or territory laws relating to Aboriginal and Torres Strait heritage are complied with by obtaining necessary permits for surveys and other activities required to identify Indigenous heritage values. 5.2. Sensitive information collected in the course of identifying Indigenous heritage places and values is protected from further unnecessary disclosure. 5.3. Details relating to custodians of information are recorded and protected from further unnecessary disclosure.
6. Implement project or activity	6.1. Meetings are held with identified stakeholders that enable Indigenous people to explain issues relating to Indigenous heritage to non-Indigenous stakeholders. 6.2. Processes for mediation and dispute resolution are identified and established. 6.3. A precautionary approach is identified in cases where Indigenous people refuse to be involved in a project. 6.4. A process to prevent damage or desecration to any Indigenous heritage place is identified and established. 6.5. Proposal or activity is revised or rejected in light of Indigenous people not agreeing because of unacceptable impact on their cultural heritage.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
oral and written communication cross-cultural competence gender and disability evaluation decision making research networking negotiation and dispute resolution.
Required Knowledge
cultural context community controls location and resources organisational processes equity and diversity principles legal requirements.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: conduct research into cultural heritage and protect any sensitive information collected in the course of the research process identify Indigenous people with rights and interests in a place meet with Indigenous people to discuss a project or activity and reach agreement about involvement and consent to their involvement in the project or activity establish a process for addressing Indigenous cultural heritage matters in relation to a project or activity.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Indigenous people with rights and interests in a place may include:	traditional owners men women Indigenous people authorised to speak for a place.
Protocols may include:	use of interpreters talking to the appropriate people laws and customs relating to places respecting family, kinship and clan relationships.
Non-Indigenous people with rights or interests in a place may include:	landholders lessees tourists and recreational users state or territory government agencies commonwealth departments and agencies.
Potential implications of the project or activity may include:	economic or financial cultural social environmental educational others.
Relevant documentation and information may include:	maps reports.
The process for preparing reports may include:	separate reports for male and female traditional owners report for open access.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLAN511A Manage council's development assessment system

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers effectively and efficiently managing council's development assessment system and includes the steps of establishing outcomes, implementing the system and monitoring its performance.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish development assessment system outcomes	1.1. Constraints under which the development assessment system can operate are identified. 1.2. Clear strategic directions for development assessment are developed based on state, regional and local strategies. 1.3. Integrated policy framework is developed through exchanges of development control policies between all key assessment, referral and concurrence agencies. 1.4. Desired outcomes are stated for all planning and development controls. 1.5. Strategies and policies for high quality, sustainable development are clearly specified. 1.6. Innovation and variety are identified in the strategies and policies.
2. Implement the development assessment system	2.1. Policy and assessment systems are clearly documented and separated. 2.2. Relevant strategies, policies and controls are collated and made available for easy access to stakeholders . 2.3. Pre-application processes are established to ensure access information or compliance with conditions for lodgement. 2.4. Processes are established for larger development proposals. 2.5. Processes are established to ensure applicants are able to monitor status of applications. 2.6. All decisions are clearly documented. 2.7. Independent mediation is used for resolving conflict in difficult circumstances. 2.8. Independent appeals process is established with third-party rights for proposals with broad impacts. 2.9. Procedures for compliance and enforcement are clearly articulated and exercised according to council requirements and processes.
3. Monitor the development assessment system	3.1. Management structures and process models applicable to the scope of the development assessment system are identified. 3.2. Council agreement to a management structure and development assessment system, including appropriate resources, is obtained. 3.3. Assessment costs are regularly monitored. 3.4. Human resources requirements, facilities, consumables and equipment needs are identified. 3.5. Assessment agencies are coordinated to avoid unnecessary processes and costs. 3.6. Assessment of applications are monitored. 3.7. All key elements of the assessment process are monitored for effective performance according to desired outcomes. 3.8. Strategies for system improvement are identified and established.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
collecting and analysing quantitative and qualitative data consulting with stakeholders presenting negotiating planning, implementation and review processes evaluation processes verbal and written reporting.
Required Knowledge
environmental issues environmental management and planning stakeholder needs and expectations council structure, policies and services relevant legislation resource availability.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: establish clear and comprehensive development assessment system outcomes implement development assessment system that provides clear processes for the assessment and documentation of applications and proposals put in place processes to monitor and evaluate the development assessment system.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legislation may include:	state or territory planning laws local government laws and regulations environmental protection legislation heritage protection legislation land administration and management legislation Aboriginal heritage protection legislation native title legislation flora and fauna and conservation legislation industrial awards professional standards occupational health and safety regulations.
Stakeholders may include:	council community government government agencies other local or regional authorities interest groups industry business state and commonwealth government agencies residents adjoining property owners.
Constraints may include:	budget resources time lines knowledge available data.
Human resources may include:	existing staff project officers consultants government agencies representatives of community, business and industry organisations.
Council policy may include:	customer services fees and charges policies and guidelines notification procedures complaint handling appeals processes records information system enforcement policies and procedures.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLAN512A Integrate land use and transport planning

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers ensuring that land use and factors relating to all modes of transport are integrated. The unit outlines the steps involved in integration and includes determining current and future land use needs, identifying desired outcomes and developing policies to ensure the integration of land use and transport planning.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine the scope of land use and transport problems or issues	1.1. The principles of integrated land use and transport planning are researched and documented. 1.2. Existing council policies, plans and processes for land use and transport are analysed to identify issues in the integration of land use and transport planning. 1.3. External constraints to the integration of land use and transport planning are identified in consultation with relevant council officers and external agencies. 1.4. Issues and opportunities for the integration of land use and transport planning are documented.
2. Determine current and future land use and transport needs for a study area	2.1. All aspects of existing land use patterns and transport demands of the study area are established. 2.2. Future land use needs of the study area are assessed against population growth, employment growth and community expectations. 2.3. Existing transport conditions are assessed to identify current capability and capacity. 2.4. Clear and quantifiable land use activity and transport trends are identified from an analysis of proposed growth projections from state and local authorities. 2.5. Consultation is conducted with relevant stakeholders to establish community needs.
3. Determine desired outcomes for integrated land use and transport planning	3.1. Practical and comparable strategies are prepared for integrated land use and transport activities. 3.2. Strategies are assessed on their ability to address local urban structure and their capacity to provide maximum opportunity to integrate land use activity and public transport. 3.3. Strategies are assessed for their compatibility with the plans of other relevant agencies. 3.4. Strategies are assessed against integrated land use and transport experiences and practices of other local government authorities. 3.5. Assessments are used to prioritise strategies for the integration of land use and transport.
4. Develop policies to integrate land use and transport	4.1. The policies for the integration of land use and transport are developed on the basis of research undertaken and community needs assessment. 4.2. Objectives, strategies and actions are clearly identified. 4.3. Responsible agencies with the capacity and compatibility to carry out strategies and actions are identified. 4.4. Land use and transport planning policies are incorporated into other council decision-making processes to enable strategies and objectives to be achieved.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
interpreting policy qualitative and quantitative research methods written and verbal reporting applying legislation applying planning standards forecasting community trends negotiating consulting.
Required Knowledge
council infrastructure council structure and services community and business expectations local culture and profile planning and development principles relevant environmental policies and legislation principles of integrated land use and transport planning council policies, plans and processes for land use and transport external agencies' policies, plans and processes land use patterns and transport demands future land use needs existing transport conditions policy development.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: conduct a range of research activities to determine the issues and opportunities for the integration of land use and transport planning identify the resources required to conduct research activities and consultations to determine current and future land use needs for a study area prepare practical and comparable strategies for integrated land use and transport activities and assess them to produce a desired outcome develop policies to integrate land use and public transport.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant agencies may include:	transport agencies or authorities state or territory governments police lobby or interest groups residents business and industry.
Statutory requirements may include:	state or territory planning laws transport regulations.
Study area or context may include:	metropolitan local regional a combination of local areas local and regional relationships.
Consultation may include:	meetings public forums resident surveys or questionnaires stakeholder meetings technical forums exhibitions interviews.
Transport may include:	private vehicles commercial vehicles buses trams trains taxis ferries motor cycles bicycles walking (pedestrians).
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Unit Sector(s)

Unit Sector	Planning Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM401B Undertake assessments of domestic scale building applications

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers assessing applications for domestic scale building development in order to identify compliance with building controls and council requirements. Work is carried out under the auspices of more senior authorities including council planners and building surveyors.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Conduct pre-application meeting with potential/ prospective applicants	1.1. Arrangements are made for the meeting. 1.2. Potential/prospective applicants are informed of the timing, purpose and format of the meeting. 1.3. Pre-application meeting is conducted in accordance with legal and organisational requirements. 1.4. Information is collected and documented in accordance with organisational policies and procedures. 1.5. Applicants' rights and responsibilities are explained and observed in accordance with organisational policy.
2. Undertake initial assessment of compliance with building controls and council requirements	2.1. Site is inspected to ascertain site conditions and compliance with principles of neighbourhood design. 2.2. Adjoining property owners are notified of application and protection of adjoining properties is assessed. 2.3. Documentation is assessed for compliance with statutory regulations . 2.4. Specialist technical advice is obtained where required to protect owner and council interests. 2.5. Additionalinformation or revised drawings are sought where necessary. 2.6. Technical reports and referral authority requirements are examined and assessed to determine impact on performance and compatibility requirements.
3. Refer applications to relevant authorities for comment and approval	3.1. A recommendation to refuse or consent to conditions is proposed for the consideration of relevant authorities . 3.2. Relevant copies of application and documentation are forwarded to relevant authorities within prescribed time frames. 3.3. Decision by relevant authorities is accurately recorded and required return date is noted.
4. Notify applicant of decision	4.1. Building approval documentation is prepared as appropriate within council and statutory requirements. 4.2. Conditions of approval are clearly stated on documents to avoid misinterpretation. 4.3. All actions are recorded accurately according to council procedures. 4.4. Decision is communicated to applicant promptly.
5. Represent the council at appeals as required	5.1. Full and detailed evidence is collected and collated to ensure all aspects are covered. 5.2. Specialist advice is obtained where required to ensure technical advice supports the council or authority's position. 5.3. A submission is prepared that supports and protects council position and interests. 5.4. Submission is presented at appeals hearings. 5.5. A clear report on the outcomes is prepared for council.

Required Skills and Knowledge

Hidden text
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
inspection techniques reading and interpreting plans verbal and written communication in a multicultural/diverse environment negotiation and conflict resolution with individuals and groups analytical and interpretative calculations preparing legal briefs writing reports interpreting structural load-span tables experience in assessing detached/attached, single and double storey (class I and class X buildings) including additions, new buildings and miscellaneous construction.
Required Knowledge
Building Code of Australia (Volumes I and II) for three-storey constructions building acts and regulations relevant Australian standards relevant codes relevant environmental legislation and policies building approval process associated with class I and class X buildings material properties and suitability structural engineering principles domestic building construction principles of neighbourhood design.

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: conduct pre-application meetings with potential/prospective applicants in accordance with legal and legislative requirements undertake an initial assessment to determine compliance with building controls and council requirements refer applications to relevant authorities for comment and approval notify applicants of the decision prepare a submission that supports and protects council position and interests represent council at the appeals hearing.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to building sites is essential as well as to a workplace or a simulated case study that provides relevant resources including copies of: essential documentation such as the Building Code of Australia (Volumes I and II) relevant Australian standards local laws planning schemes examples of council policies architect plans and drawings technical reports relevant certificates and authorities real or mock resident submissions reports from other services agencies and specialists.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Arrangements may include:	format structure and procedures venue and equipment type of interview and evidentiary purposes record keeping personnel involved.
Conduct of the meeting may include:	rights of the applicant representation of the applicant questioning techniques types of questions record keeping personal conduct problem-solving skills.
Applicants' rights and responsibilities may include:	right of appeal confidentiality.
Documentation may include:	application forms plans specifications technical reports structural computations referral authority reports endorsed authority plans certificates of title soil reports home warranty insurance certificates working drawings property information certificates flooding certificates resident submissions.
Statutory regulations may include:	state building legislation national building codes relevant Australian standards local laws planning schemes council policies principles of neighbourhood design.
Additional information may include:	Additional information may include:
Relevant authorities may include:	building surveyor environmental health officer drainage authorities water authorities council planners utilities.
Building approval documentation may include:	permits building rules consent licences.
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Unit Sector(s)

Unit Sector	Planning Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM402B Assess minor applications for use or development

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers assessing minor applications in regard to compliance and environmental impact.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Conduct pre-application interview with potential/ prospective applicants	1.1. Arrangements are made for meeting to discuss minor application . 1.2. Potential/prospective applicants are informed of timing, purpose and format of meeting. 1.3. Pre-application meeting is conducted in accordance with legislative and organisational requirements. 1.4. Information is collected and documented in accordance with organisational policies and procedures. 1.5. Potential/prospective applicants' rights and responsibilities are explained and observed in accordance with organisational policy.
2. Assess application and notify affected parties	2.1. Application is assessed in accordance with statutory and local requirements. 2.2. Affected parties are identified and notified in a manner and within time lines prescribed by statutory and council requirements.
3. Refer application for comment	3.1. Referrals are made in accordance with statutory and council requirements. 3.2. Relevant copies of application documentation are forwarded to appropriate authorities within prescribed time frames. 3.3. Appropriate non-statutory referrals are made.
4. Assess application for compliance with relevant statutory controls and policies	4.1. Site is inspected to ascertain site conditions and impact on the adjoining properties and neighbourhood. 4.2. Application is assessed against relevant planning provisions and principles of neighbourhood design to determine level of compliance. 4.3. Responses from referral authorities are reviewed to determine level of compliance with authority's requirements. 4.4. All written submissions are considered to ensure all issues have been taken into account. 4.5. Negotiations are held with applicant to seek satisfactory resolution of proposed amendments. 4.6. Achievable and equitable conditions of approval are formulated in a clear and concise manner. 4.7. Justifiable grounds of refusal are formulated in a clear and concise manner.
5. Notify relevant parties of council authority determination	5.1. Relevant parties are notified of local authority determination within statutory time limits. 5.2. All actions taken are recorded promptly and accurately.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
interpretation of documentation strategies for different audiences negotiation and mediation interpersonal analytical site evaluation.
Required Knowledge
relevant provisions of planning and associated legislation land use development and applications relevant council policies and practices relevant environmental legislation and policies community aspirations and expectations council code of conduct and ethics principles of neighbourhood design.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	This unit requires demonstration of the ability to: conduct pre-assessment interviews with potential/prospective applicants assess applications and notify affected parties in accordance with statutory and council requirements refer the application to relevant statutory and non-statutory parties for comment assess the application for compliance with relevant statutory controls and policies negotiate amendments with the applicant notify parties in accordance with statutory and council requirements.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that encompasses such resources as: relevant legislation examples of council policies and codes real or simulated sites.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Minor applications may include:	subdivisions of buildings or land temporary or permanent structures changes of use.
Arrangements may include:	format structure and procedures venue and equipment type of interview and evidentiary purposes record keeping personnel involved.
Conduct of the interview may include:	rights of applicant representation of applicant questioning techniques types of questions record keeping personal conduct problem-solving skills.
Applicants' rights and responsibilities may include:	right of appeal confidentiality.
Affected parties may include:	neighbourhood residents adjoining property owners.
Impacts may include:	health and safety issues contaminated soil access and egress social, environmental and physical traffic shadowing overlooking vegetation water quality economic urban design.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM403A Attend requests for building and planning information and advice

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers responding to and prioritising requests for building and planning information and advice.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify nature and type of service requests	1.1. Requests are assessed to establish if they are within the jurisdiction and ability of the building or planning area of relevant authority and are then referred as appropriate. 1.2. Requests are assessed to establish necessity for compliance with statutory requirements. 1.3. Time required to service requests is established to identify if an immediate response will satisfy requirements. 1.4. Requests requiring additional research are prioritised and recorded to ensure important matters are finalised promptly.
2. Research information relevant to service requests	2.1. Accurate research and action are undertaken in priority order to obtain required information or result. 2.2. Sources of relevant information are correctly identified. 2.3. Information is collated to enable preparation of a satisfactory response to the request. 2.4. Professional advice is identified and incorporated where appropriate. 2.5. Affected relevant authorities are consulted.
3. Determine suitable response	3.1. Response is prepared within statutory constraints and levels of authority that protects council interests. 3.2. Response facilitates discussion and consultation so that client expectations can be satisfied. 3.3. Relevant form of response is selected within council policies and procedures.
4. Communicate information and advice	4.1. Written information and advice provided are clear and concise to minimise the need for follow-up action. 4.2. Verbal advice is presented clearly and in a courteous manner so that the need for follow up is minimised. 4.3. Advice given is recorded according to council procedures. 4.4. Discretionary advice on major issues is made available according to council policy and procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
telephone, face-to-face and front counter customer service interpersonal written and verbal communication strategies within a multicultural/diverse community context research and calculations.
Required Knowledge
relevant building and planning legislation requirements council development control, planning and customer service policies and practices relevant environmental legislation and practices council building and planning application procedures materials and construction techniques.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Accurate, timely and courteous advice is provided. All relevant building and planning requirements are met.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to a workplace or case study that encompasses such resources as: copies of relevant building and planning legislation examples of council policies and procedures reports and council records experts such as building surveyors, engineers and town planners.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Requests may include:	verbal (face-to-face or telephone) written complaints technical advice problems information copies of plans property enquiries access to council records.
Research may include:	literature survey obtaining telephone information checking council records statutory controls.
Jurisdiction and ability may include:	freedom of information copyright council policy relevant building and planning legislation state acts and policies.
Response may include:	verbal written.
Professional advice may include:	statutory authorities building surveyors engineers town planners.
Information may include:	written records oral anecdotes reports instructions directions from supervisor or management formal and informal interviews team meetings reports from other services agencies specialists experts media.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM404A Prepare and present geographic information systems data

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers designing, generating and producing information to meet user requirements.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify presentation requirements	1.1. Presentation requirements are determined in consultation with end user. 1.2. Extent, content and intended use of output are considered in recommending presentation format and medium.
2. Format and present data	2.1. Relevant data elements are assembled. 2.2. Procedures are designed for formatting data into compatible format. 2.3. Data formats are selected to meet customer requirements. 2.4. Information is presented to meet user requirements using suitable media in an attractive, informative and useable manner. 2.5. Information is presented in line with appropriate Australian standards.
3. Ensure customer satisfaction	3.1. Work is completed in line with council quality requirements . 3.2. Feedback is sought from customer regarding satisfaction with information and presentation. 3.3. Any areas of dissatisfaction are resolved in line with council policies and procedures. 3.4. Customer feedback is analysed and used as a quality improvement tool.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
layout and design attention to detail consultation and negotiation with customers.
Required Knowledge
display principles including colour, composition, layout, text and line style, appropriate scale, media, font types and sizes, legends and projectives use of software and hardware such as GIS, CAD, desktop publishing, desktop mapping, multimedia, graphic animation, plotters, printers and terminals Australian standards: drawing council policies relevant to information presentation.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Customer requirements are met. Presentation is in line with Australian standards.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides resources, including: relevant software and hardware such as GIS, CAD, desktop publishing, desktop mapping, spreadsheets, word processing, multimedia, graphic animation, plotters, printers and terminals.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Output formats may include:	hard copy digital graphic output spreadsheets databases word processing documents maps sticky labels desktop published documents.
Quality requirements may include:	percentage rework allowable time frame durations.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM405C Provide assistance in carrying out building inspections

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit specifies the skills and knowledge required to carry out inspection of building works for compliance with building approval documentation, and to follow up inspections under the auspices of relevant authorities within council. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare for building inspections	1.1. Building documentation is reviewed to identify critical aspects of construction requiring inspection. 1.2. Team members and professionals in specialist areas are consulted as required for assistance in planning the building inspection. 1.3. Inspection documentation is prepared to ensure that all required observations are conducted and recorded. 1.4. Building inspection is requested, scheduled and confirmed according to council procedures. 1.5. Equipment required for the building inspection is gathered and checked.
2. Inspect building works during progress and on completion	2.1. On-site works and structures are compared against approval documentation for compliance. 2.2. Consultation with site personnel is undertaken so that technical communications are clear and comprehensive and remedial action is understood. 2.3. Appropriate documentation is completed and forwarded to relevant departments in accordance with council requirements.
3. Report and follow up building inspections	3.1. Inspection reports are prepared according to council requirements and forwarded to relevant authority for consideration. 3.2. Enforcement notices for non-compliance are issued in accordance with statutory requirements and council procedures. 3.3. Inspection outcomes are accurately and promptly recorded on relevant council authority file. 3.4. Work rectified in accordance with non-compliance notification is inspected on request. 3.5. Final inspections are completed and, if appropriate, building certificates issued.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
applying inspection techniques using inspection equipment reading and interpreting plans identifying non-compliance and defects undertaking field assessments of soil types performing bracing, fixing and other relevant calculations interpreting structural load-span tables verbal and written communication in a multicultural and diverse environment negotiation and conflict resolution preparing legal briefs writing reports analytical and interpretative information gathering.
Required Knowledge
Building Code of Australia and relevant Australian standards principles of neighbourhood design relevant sections of Local Government Act and regulations relevant environmental legislation and practices council building and development policies, practices and codes structural engineering principles fire engineering principles relevant building and planning application requirements building construction practices properties of building materials topographical classification.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: gather information and consult with relevant professionals and team members to prepare for building inspections undertake inspections in order to maintain quality and compliance of on-site works and structures provide timely and efficient reporting to inform parties.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the range statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant legislation examples of council policies and codes materials and information on building construction and properties of building materials real or simulated sites.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Documentation may include:	soil report engineers' computations specifications title planning permit.
Inspection may include:	statutory follow-up final random council policy change of use stage sewerage drainage plumbing in response to complaint illegal works mechanical ventilation fire services environmental controls hoarding and site access restrictions.
Relevant authorities may include:	building surveyor town planner council utilities and water authorities.
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Unit Sector(s)

Unit Sector	Planning
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM406B Analyse the natural and built environment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers analysing research undertaken on current and future trends in the natural and built environment to provide a basis for the development of management options.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Organise information	1.1. Internal and external sources of information are identified and accessed to produce required information. 1.2. Information is gathered and organised in a format suitable for analysis and interpretation. 1.3. Information is updated and stored in accordance with organisational requirements .
2. Analyse and interpret information	2.1. Objectives of research are clearly defined and consistent with organisational requirements. 2.2. Information is evaluated for relevance and validity to the requirements. 2.3. Information is analysed to identify key issues. 2.4. Assumptions used in analyses are clear, justified and consistent with research objectives. 2.5. Workable solutions to issues are developed on consideration of relevant information and options.
3. Present findings	3.1. Analysis and recommendations are derived from research and satisfy the desired outcomes. 3.2. The validity and reliability of the research findings are tested against the research plan and confirmed with key stakeholders. 3.3. Recommendations and issues are presented in an appropriate format,style and structure using suitable business technology. 3.4. Research findings are reported and distributed in accordance with organisational requirements. 3.5. Feedbackon suitability and sufficiency of findings is obtained in accordance with organisational requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
qualitative and quantitative research preparation and presentation of statistics/data including charting, graph preparation, tables, maps, models and plans written and verbal communication strategies for a multicultural/diverse environment problem solving to deal with information that is contradictory, ambiguous, inconsistent or inadequate analysis techniques.
Required Knowledge
evaluation methodologies relevant software applications economic, social and environmental issues information sources understanding of council's business and structure knowledge of council's record-keeping and filing systems knowledge of procedures to analyse information to identify patterns and trends understanding of qualitative and quantitative processes knowledge of information management systems and methods knowledge of principles of report writing and data presentation understanding of research processes and strategies.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: gather and organise information to enable analysis and interpretation evaluate information for its relevance and validity analyse information in order to identify key issues present and distribute research findings in accordance with organisational requirements.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant software applications various data sources such as maps resident views user views aerial photography site inspections other agencies such as meteorological agencies, water authorities and the Australian Bureau of Statistics.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Internal and external sources of information may include:	census data national magazines, books and reviews international developments academic studies government and industry statistics requirements of native title, legislation and guidelines organisational, legal and policy materials client information media reports registries and file records library materials financial records computer files and computer databases maps resident views and user views aerial photography and site inspections other agencies such as meteorological agencies, water authorities and the Australian Bureau of Statistics.
Organisational requirements for storage may include:	workplace communication procedures file/records management procedures specific purpose databases library systems.
Objectives of research may include:	hypothesis testing situational diagnosis identification of trends process mapping comparative analysis.
Analysis of information may include:	basic statistical analysis mathematical calculations critical analysis problem solving matching.
Presentation in an appropriate format, style and structure may include:	routine reports and submissions briefing notes proposals project plans articles and promotional materials.
Feedback on suitability and sufficiency of findings may include:	client questionnaires audit documentation and reports council responses quality assurance data comments from management and colleagues.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM407A Read and interpret titles, covenants and the local planning scheme

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the identification, reading and interpretation of the fundamental tools that underpin council's planning processes. The ability to access and understand complex technical planning tools is essential, together with the ability to communicate information regarding these tools to community members and planning applicants. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify, interpret and communicate title information	1.1. Purpose and types of titles are researched and understood. 1.2. Forms of ownership shown on titles are identified and understood. 1.3. Information contained on a title and its use are identified and understood. 1.4. Information about titles and their impact on the planning process is communicated to community members and planning applicants clearly, accurately and concisely.
2. Identify, interpret and communicate covenant information	2.1. Purpose of covenants is researched and understood. 2.2. Role of covenants to define the use of land is identified and interpreted. 2.3. Information about covenants and their impact on potential developments and the planning process is communicated to community members and planning applicants clearly, accurately and concisely.
3. Identify, interpret and communicate local planning scheme information	3.1. Purpose of the local government area's planning scheme is researched and understood. 3.2. Impact of state government or other planning authorities' decisions on the development and operation of the local planning scheme is researched and interpreted. 3.3. Requirements of the planning scheme and their impact on the assessment of planning applications are identified and interpreted. 3.4. Information about the planning scheme and its impact on potential developments and the planning process is communicated to community members and planning applicants clearly, accurately and concisely.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
research, analytical and interpretative skills reading and interpreting a range of information relevant to job role, including plans and legislation records management report writing communicating and liaising with internal and external professional practitioners demonstrating clear communication with the community and stakeholders and managing stakeholder relationships using a range of communication techniques achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds and across all sections of the organisation problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology.
Required Knowledge
history, intent and application of common law title and Torrens title in Australia terminology and definitions associated with titles, including indefeasibility of title, fee simple, certificate of title, conveyancing, title registration, easement, fixture, right of way, settlement, special condition and Torrens system relevant building and planning legislation requirements council development control, planning and customer service policies and practices council building and planning application procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the planning scheme, titles and covenants and the requirements for the submission of planning applications is required.
Critical aspects of evidence to be considered	The demonstrated ability to: demonstrate knowledge of planning schemes, planning processes, titles and covenants interpret and communicate information to community members and planning applicants about planning schemes, titles and covenants.
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to a workplace or case study that encompasses such resources as: copies of relevant building and planning legislation examples of titles examples of council policies and procedures reports and council records experts, such as building surveyors, engineers and town planners.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Purpose of titles is:	to provide a legally defensible registration of land title that provides the registered proprietor (owner) with paramount title and rights over his or her land.
Types of titles include:	Torrens title strata title community title.
Forms of ownership are:	single registered proprietor joint tenancy tenancy in common.
Information contained on a title includes:	plan showing spatial relationships and including placements of any easements or rights of way historical data lot number folio number proprietorship unique identification numbering land value.
Role of covenants is to:	restrict the use of the land described in the title that is imposed by a council and/or a developer to ensure future development meets identified design and land use guidelines.
Purpose of a planning scheme is to:	"ensure land use and development meets present and future needs of the community, reflects minimum community standards of health, safety and amenity, protects the environment, provides a process for resolving competing interests and ensures there is a reasonable level of choice." (from Australian Local Government Association website 10/03/08)
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Unit Sector(s)

Unit Sector	Planning
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM408A Process building permits

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit specifies the skills and knowledge required to register building applications, check for sufficiency and accuracy of information, and issue building permits as appropriate under the auspices of relevant authorities within council. Licensing, legislative, regulatory or certification requirements may apply to this unit. Requirements vary in different States and Territories.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Receive and register building applications	1.1. Applications are received and clear and comprehensive communication on council process and technical information is undertaken with applicants. 1.2. Documentation is checked for completeness and applicant is advised of any additional requirements. 1.3. Application fees are assessed, collected and receipted in accordance with fee structure and council requirements. 1.4. Building application is recorded and registered according to council procedures.
2. Check building applications	2.1. Drawings and documentation are analysed for compliance with regulations, codes and principles of neighbourhood design. 2.2. Non-compliant items are referred to applicant for further information. 2.3. Team members and professionals in specialist areas are consulted as required for assistance in processing building applications.
3. Issue building permits	3.1. Complete and compliant applications and documentation are stamped according to council procedures. 3.2. Building permits are prepared and issued and information is provided to applicant regarding building inspection requirements. 3.3. Applications and documentation are recorded and filed according to council procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting plans, legislation and relevant information verbal and written communication in a multicultural/diverse environment administration and records management negotiation and conflict resolution achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds and across all sections of the organisation analytical and interpretative information gathering monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology.
Required Knowledge
Building Code of Australia and relevant Australian standards principles of neighbourhood design relevant sections of Local Government Act and regulations relevant environmental legislation council building and development policies, practices and codes structural engineering principles fire engineering principles relevant building and planning application requirements building construction practices properties of building materials topographical classification.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: register building applications communicate effectively with applicants check applications for completeness and compliance consult with team members and specialists as required issue building permits record and file applications.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the range statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Applications may include:	subdivision of buildings or land planning permits temporary or permanent structures dwellings and dwelling additions or alterations garages, carports, verandas, sheds, fences and swimming pools reblocking and underpinning demolitions.
Applicants may include:	property owners or agents building practitioners architects and builders.
Documentation may include:	soil report engineers' computations specifications title planning permit.
Non-compliant items may include:	footing design not matching soil report computations lacking frame stress rate not specified glazing not specified.
Inspection may include:	statutory follow-up final random council policy change of use stage sewerage drainage plumbing in response to complaint illegal works mechanical ventilation fire services environmental controls hoarding and site access restrictions.
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Unit Sector(s)

Unit Sector	Planning
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM409A Draft planning permits and conditions

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the drafting of permits and conditions that confer rights and obligations on the permit operator as part of the planning approval process. The preparation of permits and conditions occurs under the supervision of a planner and under delegation that reflects the council's operational procedures. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Research and prepare for the writing of permits and conditions	1.1. Purpose for preparing permits and conditions is researched and understood. 1.2. Council's procedures and protocols for preparing permits and conditions are determined and applied. 1.3. Requirements for conditions and permits to be valid are understood and applied. 1.4. Range of typical conditions applied are fully explored and understood.
2. Prepare draft permits and conditions	2.1. Proposed uses of the land described in planning application are explored and understood. 2.2. Impact of planning application on community amenity and appropriate usage of the development site are assessed. 2.3. Expert advice is sought as required to clarify issues and ensure the accurate drafting of the permit and conditions. 2.4. Permit conditions are drafted that confer rights and obligations on the permit holder within the parameters of the planning scheme and council processes and requirements.
3. Seek confirmation and revise permits and conditions	3.1. Draft permit conditions are referred to appropriate senior personnel in line with standard council operating procedures. 3.2. Revisions to draft permit conditions are made and reviewed. 3.3. Communications are drafted to advise proponent of process outcomes and the content and requirements of the permit and conditions.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
research, analytical and interpretative skills reading and interpreting a range of information relevant to job role, including plans and legislation records management report writing communicating and liaising with internal and external professional practitioners demonstrating clear communication with the community and stakeholders and managing stakeholder relationships using a range of communication techniques achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds and across all sections of the organisation problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology.
Required Knowledge
legislative and planning scheme framework for the development of permits and conditions to accompany planning approvals council development control, planning and customer service policies and practices relevant council procedures, including council building and planning application procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: demonstrate knowledge of planning schemes, planning processes and the role and purpose of planning permits and conditions interpret and communicate information to community members and planning applicants about planning permits and conditions.
Context of assessment	On the job or in a simulated work environment.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	Access to a workplace or case study that encompasses such resources as: copies of relevant building and planning legislation examples of titles examples of council policies and procedures reports and council records experts, such as building surveyors, engineers and town planners.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Permits and conditions are:	legal documents that allow a certain use of land or development to occur on a specified parcel of land under certain conditions.
Although the range of permits and conditions that can apply is extensive and dependent on each particular planning application, a series of typical conditions that may be applied include:	colours and materials that may be used in the building process landscaping plan and maintenance impact on amenity (particularly from entertainment or industrial purposes), including noise, emissions, light and vibrations hours of operation of commercial premises regulation of sale of alcohol seating limits for restaurants parking and traffic plans installation of acoustic fencing screening requirements vehicular crossing provision of kerbs.
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Unit Sector(s)

Unit Sector	Planning
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM410A Provide service and information in preparing a development application

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers providing advice to home owners, developers and other prospective applicants who are in the process of preparing to submit a development application. The provision of high levels of customer service is central to the performance of this function. This unit also addresses the provision of efficient administrative support, including record keeping. The ability to listen, communicate effectively and provide clear and accurate advice about council and planning processes are essential. Understanding of the breadth and level of advice that can be provided within the council's operating procedures and the level of delegation of the officer is also required, together with a sound understanding of the procedures and service standards of the planning department. This unit, together with LGAPLEM408A and LGAPLEM409A, expand upon and replace LGAPLEM401B and LGAPLEM402B. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Interpret and distribute council information to applicants	1.1. Range of council pre-prepared materials to assist with the preparation of an application is identified and the content understood in order to communicate effectively with applicants. 1.2. Level of delegation and nature of information that can be communicated to prospective applicants are understood and used as a basis to frame all conversations. 1.3. Stock levels of pre-prepared materials are monitored and steps taken to refresh supplies as required. 1.4. Opportunities to update pre-prepared materials to offer improved levels of information are sought.
2. Assist potential applicants to articulate their needs	2.1. Potential applicants' needs are fully explored and understood as a sound basis for further communication. 2.2. Rights and responsibilities of applicants are effectively and politely communicated.
3. Satisfy applicants' initial information needs	3.1. Timely, professional and accurate information and advice about the planning application process are provided to potential applicants in line with council operating procedures and standards. 3.2. Potential applicants are assisted to evaluate the information provided and determine possible steps they can take to satisfy their needs. 3.3. Complex or contentious problems are referred to senior personnel for further resolution as required.
4. Provide administrative support for the initial planning application process	4.1. Letters advising close neighbours of planning applications are distributed and other notification processes are carried out according to standard council procedures and protocols. 4.2. Public displays of larger scale planning applications are mounted and advertised according to standard council procedures and protocols. 4.3. Records of applications received are made according to standard council procedures and protocols. 4.4. Monitoring of timelines and applications' progress is undertaken according to standard council procedures and protocols.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
Required knowledge:
Required Knowledge
relevant council procedures and protocols relevant environmental legislation and practices understanding of council's planning processes and requirements levels of delegation of officers within the planning department relevant provisions of planning and associated legislation land use development and applications community aspirations and expectations council code of conduct and ethics principles of neighbourhood design.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and council planning processes that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: provide high levels of customer service skills provide accurate, timely and professional advice regarding the planning process and the lodgement of applications for approval in line with council procedures conduct pre-assessment interviews with potential or prospective applicants.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the range statement.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that encompasses such resources as: relevant legislation council application information examples of council policies and codes real or simulated sites.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Range of council pre-prepared materials may include:	websites brochures explaining the development application process sample applications to use as models.
Potential applicants' needs are fully explored through the use of:	active listening techniques structured questioning to illuminate issues careful selection of language to match the needs of the applicant.
Rights and responsibilities of applicants include:	right of appeal confidentiality method and period for advertising applicant's development proposal.
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Unit Sector(s)

Unit Sector	Planning
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM411A Conduct initial assessments of minor planning applications

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers conducting initial assessments of minor planning applications. The work is undertaken under the supervision and delegation of more senior officers, including council planners. What constitutes a 'minor' application will be determined by individual councils with reference to their own planning schemes and relevant legislative frameworks. The initial assessment is conducted in order to identify compliance with building controls, council requirements and environmental impact. This unit, together with LGAPLEM410A and LGAPLEM412A, expand upon and replace LGAPLEM401B and LGAPLEM402B. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Conduct pre-application meeting with prospective applicants	1.1. Arrangements are made for the meeting. 1.2. Prospective applicants for minor applications are informed of the timing, purpose and format of the meeting. 1.3. Pre-application meeting is conducted in accordance with legal and organisational requirements. 1.4. Information is collected and documented in accordance with organisational policies and procedures. 1.5. Applicants' rights and responsibilities are explained and observed in accordance with organisational policy.
2. Undertake initial assessment of the application's compliance with building controls and council requirements	2.1. Adjoining property owners and affected parties are notified of application, and protection of adjoining properties is assessed. 2.2. Documentation is assessed for compliance with statutory regulations. 2.3. Specialist technical advice is obtained where required to protect owner and council interests. 2.4. Additional information or revised drawings are sought where necessary. 2.5. Technical reports and referral authority requirements are examined and assessed to determine impact on performance and compatibility requirements.
3. Refer applications to relevant authorities for comment and approval	3.1. Relevant copies of application and documentation are forwarded to relevant external authorities within prescribed time frames. 3.2. Decisions by relevant authorities are accurately recorded and required return date is noted.
4. Outcomes of initial assessment are referred for final decision	4.1. Planning approval documentation is prepared as appropriate within council and statutory requirements. 4.2. Conditions of approval are clearly stated on documents to avoid misinterpretation. 4.3. All actions are recorded accurately according to council procedures. 4.4. Recommendation is prepared for the delegated officer who is responsible for giving or withholding final approval of the application.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading, analysing and interpreting a range of information relevant to job/role, which may include plans and legislation assessing minor planning applications communicating and liaising with professional practitioners and consultants demonstrating clear verbal and written communication and consultation with the community and stakeholders achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds problem solving, negotiation and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology record keeping negotiation and conflict resolution with individuals and groups performing relevant calculations writing reports.
Required Knowledge
relevant council procedures and protocols relevant environmental legislation and practices relevant planning schemes building Acts and regulations relevant Australian standards and building codes planning approval process associated with minor applications general understanding of domestic building construction techniques principles of neighbourhood design.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the council's building scheme, the legislative framework and processes for approving planning application underpin the performance of the unit and must be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: conduct pre-application meetings with potential or prospective applicants in accordance with legal and legislative requirements undertake an initial assessment to determine compliance with building controls and council requirements refer applications to relevant authorities for comment and approval notify applicants of the decision prepare a submission that supports and protects council position and interests represent or assist council at the appeals hearing as required.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the range statement.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to building sites is essential as well as to a workplace or a simulated case study that provides relevant resources, including copies of: essential documentation, such as the Building Code of Australia (Volumes I and II) relevant Australian standards local laws planning schemes examples of council policies architect plans and drawings technical reports relevant certificates and authorities real or mock resident submissions reports from other services agencies and specialists.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Arrangements may include:	format structure and procedures venue and equipment type of interview and evidentiary purposes record keeping personnel involved.
Categorisation of minor applications will be determined by council policy but may include:	subdivisions of buildings or land temporary or permanent structures - typically domestic buildings signage changes of use.
Pre-application meeting may address:	rights of applicant representation of applicant format and presentation of application for development decision-making process of council record-keeping requirements of council codes of conduct that must be followed by council officers involved in the planning process problem-solving and dispute resolution processes.
Applicants' rights and responsibilities may include:	right of appeal confidentiality.
Documentation may include:	application forms plans specifications technical reports structural computations referral authority reports endorsed authority plans certificates of title soil reports home warranty insurance certificates working drawings property information certificates flooding certificates resident submissions.
Statutory regulations may include:	state building legislation national building codes relevant Australian standards local laws planning schemes council policies principles of neighbourhood design.
Relevant external authorities may include:	building surveyor environmental health officer drainage authorities water authorities utilities.
Planning approval documentation may include:	permits building rules consent licences.
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Unit Sector(s)

Unit Sector	Planning
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM412A Support the planning application, notification and appeals process

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the provision of support for the stage following the planning assessment. The unit covers the provision of support for the notification and appeals processes associated with planning applications, and other general administrative tasks that underpin the smooth operation of the planning area. This unit, together with LGAPLEM410A and LGAPLEM411A, expand upon and replace LGAPLEM401B and LGAPLEM402B. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Notify applicant of decision	1.1. Planning approval documentation is prepared as appropriate in line with council and statutory requirements. 1.2. Conditions of approval are clearly stated on documents to avoid misinterpretation. 1.3. All actions are recorded accurately according to standard council procedures and protocols. 1.4. Decision is communicated to applicant according to standard council procedures and protocols.
2. Provide administrative support for the final stages of the planning application process	2.1. Subsequent correspondence with applicant is received and recorded according to standard council procedures and protocols. 2.2. Accurate and timely advice is conveyed to applicant as required and according to standard council procedures and protocols. 2.3. Notification of the outcome of planning process is communicated to other affected parties according to standard council procedures and protocols.
3. Represent council at appeals as required	3.1. Full and detailed evidence is collected and collated to ensure position of the council is properly represented. 3.2. Specialist advice is obtained where required to ensure technical advice supports council or authority's position. 3.3. Submission is prepared that supports and protects council position and interests. 3.4. Submission is presented at appeals hearings. 3.5. Report on the outcomes is prepared for council according to standard council procedures and protocols.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading, analysing and interpreting a range of information relevant to job/role, which may include plans and legislation communicating and liaising with professional practitioners and consultants negotiation and conflict resolution with individuals and groups performing calculations preparing legal briefs writing reports assessing minor building applications demonstrating clear verbal and written communication and consultation with the community and stakeholders achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds problem solving, negotiation and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology record keeping.
Required Knowledge
relevant council procedures and protocols relevant planning schemes building Acts and regulations relevant Australian standards and building codes planning approval and appeals processes associated with minor applications general understanding of domestic building construction techniques principles of neighbourhood design provision of evidence court and tribunal processes.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and council planning processes (including appeals) also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: notify applicants of the decision prepare a submission that supports and protects council position and interests represent council at an appeals hearing.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the range statement.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to building sites is essential as well as to a workplace or a simulated case study that provides relevant resources, including copies of: essential documentation, such as the Building Code of Australia (Volumes I and II) relevant Australian standards local laws planning schemes examples of council policies architect plans and drawings technical reports relevant certificates and authorities real or mock resident submissions reports from other services, agencies and specialists.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Planning approval documentation may include:	permits building rules consent licences.
Statutory requirements may include:	state building legislation national building codes relevant Australian standards local laws relevant environmental legislation planning schemes council policies principles of neighbourhood design.
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Unit Sector(s)

Unit Sector	Planning
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM413A Conduct site inspections to check accuracy of plan and application documentation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the skills and knowledge required to conduct site inspections to check the accuracy of plan and application documentation. Work is carried out under the auspices of more senior authorities, including council planners and building surveyors. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Review documentation	1.1. Plan and application documentation is examined to identify or confirm details to be checked on site. 1.2. History of site is investigated to identify traditional styles and heritage features of local buildings or landscape. 1.3. Position and capacity of existing infrastructure are researched to determine compatibility with the proposal. 1.4. Contour maps are interpreted to identify drainage, fill and flood issues.
2. Prepare for site inspection	2.1. Team members and professionals in specialist areas are consulted as required for assistance in planning site inspection. 2.2. Inspection documentation is prepared to ensure that all required observations are conducted and recorded. 2.3. Site inspection is scheduled and confirmed according to council procedures. 2.4. Equipment required for site visit is gathered and checked.
3. Conduct site inspection	3.1. Occupational health and safety (OHS) requirements of site are reviewed and applied. 3.2. Site is inspected with reference to inspection documentation. 3.3. Observations are recorded according to council procedures.
4. Report on site inspection	4.1. Records of site inspection are processed according to council procedures. 4.2. Outcomes of site inspection are reported and communicated according to council procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
inspection techniques reading and interpreting plans verbal and written communication in a multicultural/diverse environment identifying non-compliance and defects field assessment of soil types negotiation and conflict resolution with individuals and groups calculations writing reports interpreting structural load-span tables analytical and interpretative information gathering.
Required Knowledge
Building Code of Australia and relevant Australian standards building Acts and regulations relevant sections of Local Government Act and regulations council building and development policies, practices and codes structural engineering principles equipment required for site inspections site OHS requirements relevant environmental legislation and practices fire engineering principles relevant building and planning application requirements building construction practices properties of building materials topographical classification building approval process material properties and suitability structural engineering principles domestic building construction principles of neighbourhood design.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: gather and interpret application documentation and research relevant additional information develop appropriate documentation and prepare equipment for site inspections conduct site inspections safely, record observations and report according to council procedures.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the range statement.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to building sites is essential as well as to a workplace or a simulated case study that provides relevant resources, including copies of: essential documentation, such as the Building Code of Australia (Volumes I and II) relevant Australian standards local laws planning schemes examples of council policies architect plans and drawings technical reports relevant certificates and authorities real or mock resident submissions reports from other services agencies and specialists.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Plan and application documentation may include:	site plan contour plan layout elevations dimensional drawings soil condition reports photographs application forms specifications technical reports structural computations referral authority reports endorsed authority plans certificates of title home warranty insurance certificates working drawings property information certificates flooding certificates resident submissions.
Equipment may include:	OHS equipment measuring equipment soil testing equipment sample containers camera surveying equipment.
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Unit Sector(s)

Unit Sector	Planning
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM501A Achieve an efficient and sustainable use of natural resources

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers identifying, implementing and monitoring strategies for sustainable resource use.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Assess resource availability	1.1. Data on resources where council can influence use are identified and collated in a comprehensive manner. 1.2. Targeted resources are defined in-house and/or in the local government area by type, amount and degree of availability.
2. Assess current resource utilisation	2.1. Reliable measurable indicators of resource utilisation are identified to provide data on resource consumption. 2.2. Measurement is undertaken accurately and comprehensively. 2.3. Comparisons are made against identified practice from a variety of sources and accepted standards of performance.
3. Develop strategies for efficient resource usage	3.1. The potential for efficient resource usage is identified. 3.2. A practical feasibility analysis is carried out on opportunities and options for minimisation in the local context. 3.3. Strategies are selected and prioritised based on effectiveness, efficiency and availability of resources. 3.4. Personnel responsible for strategy implementation are identified. 3.5. Strategies are presented at appropriate organisational level for endorsement and are referred to appropriate personnel for implementation.
4. Monitor and review effectiveness of ways to reduce resource usage	4.1. Regular data is collected and analysed to provide accurate measures of performance. 4.2. Comparisons are made with strategy objectives to assess effectiveness. 4.3. Changes to implementation strategy are made as required in a timely manner to ensure outcomes are achieved or alternatives are introduced. 4.4. Information obtained during monitoring and review is used to develop new strategies that are based on accumulated knowledge and experience. 4.5. Information is shared on a regular basis with other councils and relevant agencies.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
data gathering analytical budget cycle program planning, review and monitoring evaluation processes presentation.
Required Knowledge
environmental issues principles of ecologically sustainable development impacts on the environment of overuse of resources state of the environment reports relevant legislation available resources minimisation of resource usage community needs and expectations regulations, standards and policies training requirements community information community demographics council policies and protocols.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Comprehensive data of local relevant resources. Relevant data gathered from a variety of sources. Analysis of data to indicate options for sustainable use of resources. Evidence of consultation with appropriate stakeholders to gain support for identified strategies. Clear and accessible reports that provide practical strategies. Evidence of review and monitoring of strategies. Material prepared and disseminated to community and other stakeholders.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to natural resources which form the focus of the assessment, including: water land soil rock air. Access to previously collected data from sources including: surveys government reports academic research the Internet.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Resources may include:	water energy timber soil, sand and rock ores air.
Assessment may include:	audits, such as energy audits surveys.
Information may include:	Internet information state of the environment reports new technology developments related to sustainability results of monitoring and research.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM503B Conserve and re-establish natural systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers identifying natural systems and developing and monitoring strategies to re-establish natural systems.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare an inventory of natural systems and their components	1.1. Natural systems and components are identified within community and council expectations and requirements. 1.2. The significance of natural systems is specified in accordance with scientific and cultural criteria and community expectations. 1.3. Existing data is identified and reviewed to enable characteristics of the natural system to be specified. 1.4. Data is collected objectively and in line with best practice processes on natural systems. 1.5. A comprehensive inventory of natural systems is prepared with full and detailed descriptors.
2. Assess challenges and opportunities for the conservation and re-establishment of natural systems	2.1. Data is assessed against objective criteria and community expectations within relevant policies and legislation. 2.2. Challenges and opportunities are identified in accordance with legislative and authority expectations so that all factors are fully assessed. 2.3. Challenges and opportunities are prioritised based on type, level, land tenure and classification of natural systems in accordance with community expectations. 2.4. The balance between conservation and other land use options is determined in an objective manner.
3. Prioritise environmental issues	3.1. Criteria are established to enable environmental issues to be prioritised. 3.2. Environmental issues for action are prioritised and responsible personnel are identified. 3.3. Outcomes and monitoring and review processes for environmental issues are identified.
4. Develop strategies for the environmental management system	4.1. Consultation with the community and relevant authorities is undertaken to determine appropriate objectives and levels of performance. 4.2. Practical and appropriate strategies to conserve and re-establish natural systems are determined. 4.3. The effectiveness of strategies is assessed through a comparison with methods in practice elsewhere and past experience in the local area. 4.4. Proven techniques for the conservation and re-establishment of natural systems are identified within accepted procedures and environmental standards. 4.5. Alternative and innovative approaches are developed where appropriate to meet local requirements. 4.6. Strategies are presented to relevant personnel for endorsement and forwarded to relevant personnel for implementation.
5. Monitor and review the effectiveness of strategies to conserve and re-establish natural systems	5.1. Regular data is collected and analysed to provide accurate measures of performance. 5.2. Comparisons are made with strategy objectives to assess effectiveness. 5.3. Changes to implemented strategy are made as required in a timely manner to ensure outcomes are achieved. 5.4. Information obtained during monitoring and review is used to develop new strategies that are based on accumulated knowledge and experience.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
collecting and collating quantitative and qualitative data analytical Internet use monitoring procedures planning, implementation and review processes consulting, internal and external to organisation evaluating presenting verbal and written reporting.
Required Knowledge
conservation environmental issues environmental planning and management re-establishment of environments community needs and expectations council structure and services relevant legislation community information relevant council policies and procedures native title.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: prepare an inventory of natural systems collect data to evaluate challenges and opportunities for natural systems against objective criteria and community expectations within council policy and legislation prioritise environmental issues in accordance with council policy and community expectations assess strategies for conservation and natural systems in the local context monitor and review strategies to assess their effectiveness in conserving and re-establishing natural systems.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to work or simulated case study that includes such resources as: existing data and research on natural systems from wide range of sources a source for new data collection real or simulated stakeholders for consultation process.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Natural systems may include:	flora fauna species communities habitats regeneration revegetation fire management degradation factors.
Data may include:	universities consultants reports conservation and natural resources land conservation councils port authorities state and federal bodies state environmental protection authorities interest groups referral bodies council planning schemes environmentalists state of the environment reports.
Challenges and opportunities may include:	political emphasis economic rationalisation community attitude interest groups non-native species invasion native title considerations.
Criteria to prioritise may include:	scientific data seriousness of likelihood that action will make a difference cost effectiveness community expectations legislation time frames budget constraints.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM504A Develop strategies and approaches to minimise environmental pollution

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers assessing environmental pollution and developing and monitoring strategies to reduce pollution.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Gather and monitor data to determine the existence, location, severity and nature of pollution	1.1. Existing data is identified and collated in a comprehensive manner. 1.2. Additional data is obtained to ensure comprehensive data is available for analysis.
2. Identify and assess the effectiveness of options for reducing pollution, from relevant sources	2.1. Consultation with the community and relevant authorities is undertaken to develop appropriate options and levels of performance. 2.2. Practical and appropriate strategies to minimise pollution are identified and assessed for effectiveness. 2.3. Trialling and sampling techniques are implemented in a controlled manner and results are assessed against projected performance levels. 2.4. Strategies are prioritised for implementation based on local, regional and other relevant authority criteria .
3. Develop program to reduce pollution	3.1. Prioritised methods are identified based on identified strategies. 3.2. Resources are identified within budget cycle. 3.3. Effectiveness criteria are identified based on program targets, community expectations and resource constraints . 3.4. Consultation on the draft program is carried out with stakeholders . 3.5. Feedback is evaluated and conflicting feedback is identified and incorporated into program plan as appropriate to targets, relevant policy, community expectations, legislation and resources.
4. Implement program to minimise environmental pollution	4.1. Actions are prioritised to achieve most effective and efficient results. 4.2. Resources are allocated to match priorities. 4.3. Responsible parties are identified that have the capacity and compatibility to carry out actions. 4.4. Time lines and schedules are established that enable strategy targets to be met within required time frame.
5. Monitor and review the effectiveness of the program	5.1. Regular data is collected and analysed to provide accurate measures of performance. 5.2. Comparisons are made with strategy objectives to assess effectiveness. 5.3. Changes to implemented strategy are made as required in a timely manner to ensure outcomes are achieved. 5.4. Information obtained during monitoring and review is used to develop new strategies that are based on accumulated knowledge and experience.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
gathering data analytical budgeting program planning, implementation and review evaluation processes presenting consulting with stakeholders and a diverse community.
Required Knowledge
environmental issues impacts of pollution on the environment state of the environment reports relevant legislation available resources resource usage minimisation community needs and expectations regulations, standards and policies training requirements community information.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Comprehensive data is collected and analysed. Requirements of relevant policies and legislation are addressed. Trialling and sampling techniques are identified and implemented. Monitoring and review reports are timely, accurate and conducted in an objective manner. Community information is disseminated. Stakeholder input is sought.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to: real or simulated data on pollution for analysis appropriate facilities for trialling and sampling real or simulated process for conducting community consultations real or simulated budget relevant technical reports.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Strategy assessment may include:	cost proven effectiveness program targets community expectations.
Types of constraints may include:	budget resources time lines knowledge available data.
Stakeholders may include:	council community government government agencies interest groups industry business community experts.
Responsible parties may include:	existing staff project staff consultants government agencies voluntary regional organisations of councils community experts volunteers.
Data may include:	surveys questionnaires references stakeholder input existing reports and programs state of the environment reports council management and corporate plans.
Criteria to prioritise issues and identify targets may include:	scientific data seriousness of issue likelihood of action making a difference cost effectiveness community expectations legislation time frames budgets constraints.
Resources may include:	funding from outside sources use of community resources resources from other organisations, including councils in the region.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM506A Improve community knowledge and skills in environmental management practices

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers identifying, implementing and reviewing methods for improving community knowledge and skills in environmental management practices.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify the demographic composition of the community, and of interest groups and organisations in the community	1.1. Demographic data on community is gathered and collated. 1.2. Community interest groups and organisations are identified. 1.3. Data is analysed to identify the composition and characteristics of the local community.
2. Identify community need for information, skills and opportunities for involvement in environmental management practices	2.1. Relevant information to assist community knowledge , skills and opportunities for community involvement in environmental management is identified, researched and collated. 2.2. Links with community interest groups, organisations and the broader community are established to identify information, skills and opportunities. 2.3. Community needs and opportunities for community involvement are established. 2.4. Gaps between expectations and current environmental management practices in the community are identified. 2.5. The need for modification or improvement of existing environmental practices in the community is identified. 2.6. New areas that require the implementation of environmental management practices in the community are identified.
3. Identify and assess the effectiveness of methods for creating and raising community awareness of environmental management practices	3.1. Data on the effectiveness of various methods is gathered and analysed in the context of known community data and environmental management targets. 3.2. Criteria for determining the range and effectiveness of methods are determined, based on known information. 3.3. Criteria are applied to known methods in order to determine relative effectiveness. 3.4. Specialist knowledge and skills are applied to determine the most suitable methods in the community.
4. Implement appropriate methods to improve community awareness, skills and involvement in community environmental management practices	4.1. Financial resources are identified within budget cycles to support the achievement of required outcomes. 4.2. Personnel are identified, trained and assigned to tasks so that strategy requirements for skills and knowledge are met. 4.3. Physical facilities and equipment are identified and procured within budget cycles. 4.4. Prioritised methods are implemented appropriately by identified staff. 4.5. Improvement in community awareness of environmental issues is achieved in accordance with local policy, procedures and relevant legislative requirements.
5. Monitor and review levels of community awareness	5.1. Regular data is collected and analysed to provide accurate measures of performance. 5.2. Comparisons are made with required outcomes to assess effectiveness. 5.3. Recommendations are made for changes to methods and systems. 5.4. Changes to methods and systems are made to ensure outcomes are achieved. 5.5. Information obtained during monitoring and review is used to develop new methods and systems that are based on accumulated knowledge and experience.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
collecting and analysing quantitative and qualitative data community consultation community education presenting information to diverse individuals or groups programming activities program planning, implementation and review budgeting evaluating.
Required Knowledge
environmental issues community needs and expectations council structure, services, policies and procedures training requirements and networks community development strategies native title.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	A range of relevant environmental management practices are identified and documented. Community consultation is carried out and documented. Resources are identified within budget cycle. Topics are prioritised relevant to community expectations, identified outcomes and resource constraints. A variety of methods to improve community knowledge, skills and opportunities for involvement is activated. Monitoring and review process is carried out and results are documented.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to relevant data sets including: Australian Bureau of Statistics community profiles real or simulated community consultation processes such as workshops forums participation in community events.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Data on community may include:	Australian Bureau of Statistics data community profiles information gathered from community groups and organisations.
Community knowledge may include:	methods of information distribution methods for suggesting improvements in systems local authority environmental management policies and practices other organisation's environmental management policies and practices community education techniques networks environmental management expertise.
Community skills may include:	composting mulching worm farming waste sorting community education action learning media skills building materials energy efficiency (e.g. solar and water) vegetation handling and disposing of toxins.
Criteria may include:	the range of education and marketing methods used consistency of involvement level and quality of training provided level and quality of involvement from each section of the community funding and resources required to support the involvement quality and level of benefit derived from involvement goals for involvement available resources and funds.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM507A Maintain spatial database

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the input of spatial and textual data and the creation of data sets.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Input data	1.1. Spatial features are created using appropriate geometric techniques. 1.2. Spatial features are identified and linked to databases. 1.3. Data is imported as required from other digital systems. 1.4. Integrity of data is maintained in accordance with council policy and procedures and industry standards.
2. Create relationships	2.1. Relationships between data sets are created in accordance with policy, procedures and industry standards.
3. Create and maintain data sets	3.1. Data is captured and integrated into system in line with council's geographic information systems (GIS) standards. 3.2. User requirements for accuracy are met by the data captured. 3.3. Data is updated and upgraded to ensure required levels of accuracy are achieved.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
analysing options researching and accessing information attention to detail.
Required Knowledge
cadastral features land law geographical positioning system council policies and standards relating to GIS industry standards.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Geometry, mathematics and spatial referencing system concepts are applied appropriately.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to: GIS database examples of council policies, procedures and standards.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relationships may include:	historical or new relationships relationships between virtual features.
Integration of data may include:	conversion input.
Integrity of data may include:	accuracy quality, which may be affected by age or condition of hard copy documents currency completeness resolution confidence limits scale.
GIS standards may include:	survey accuracy for engineering purposes sufficient accuracy for town planning needs using large-scale plans and maps graphical accuracy to meet clerical administration needs.
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Unit Sector(s)

Unit Sector	Planning Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM508A Manipulate and analyse data within geographic information systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit relates to extracting, comparing and manipulating data in response to customer requests.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop procedures for manipulation and analysis of data	1.1. Desired data format is specified and based on job requirements. 1.2. Parameters are specified for manipulation of the data sets. 1.3. New procedures are documented clearly explaining the procedure and rationale for development.
2. Establish models required to provide outcome	2.1. Applicability of existing tools, models, theories, applications and solutions is evaluated. 2.2. Feasible parameters, equations and assumptions are specified. 2.3. Models required to provide specified outcome are established.
3. Analyse data	3.1. Steps to be undertaken to analyse and manipulate data are specified. 3.2. Source data limitations and other restricting factors are taken into account when selecting techniques for analysis. 3.3. Data is isolated and retrieved from its source. 3.4. Data is interrogated to ensure reliability. 3.5. Data is prepared for presentation media.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
analysing options using tools within software to manipulate data reading external data sets into data model.
Required Knowledge
database structures scripting and commands line instructions and programming operating systems: range of tools, models, theories, applications and solutions data analysis and manipulation techniques. UNIX DOS Windows NT
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Suitable procedures are developed. New procedures are documented. Appropriate models are used and/or created.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to geographic information systems databases and operating systems.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Customer may include:	internal external.
Factors may include:	time command line operation menu drivers options.
Source data limitations may include:	currency structure accuracy source of data.
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Unit Sector(s)

Unit Sector	Planning Units
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM509A Plan facilities for the users of public transport

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers researching public transport facility needs, developing options and preparing designs.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine the need for public transport facilities	1.1. Records and statistics are monitored to identify problems and areas of need. 1.2. Complaints, requests and comments are analysed to identify problems and areas of need. 1.3. Public transport authorities are consulted to assist in facility determination. 1.4. Community stakeholders are consulted.
2. Identify and evaluate options	2.1. All options relevant to rectifying problems and servicing needs are identified. 2.2. All options are assessed on the basis of cost effectiveness, efficiency and practicality. 2.3. Preferred options to rectify problems or service needs are selected on agreed criteria.
3. Prepare report on preferred options for public transport facilities	3.1. Options are submitted to council or relevant transport authorities for endorsement. 3.2. Opportunities are provided for community consultation to maximise acceptance of preferred option. 3.3. Statutory and other relevant authority approvals are obtained in required time frames with minimal modification to the preferred option. 3.4. Clear, concise documentation is prepared that provides full cost details. 3.5. Preferred option is recommended to the construction program to assist works programming and resource availability.
4. Monitor the effectiveness of public transport facilities	4.1. Records and statistics are monitored to measure the effectiveness of public transport user facilities against agreed criteria. 4.2. Complaints, requests and comments are reviewed to identify ongoing acceptance of the facilities.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultation and negotiation qualitative and quantitative research methodologies traffic planning interpreting policy written and verbal reporting applying relevant legislation applying standards and guidelines forecasting estimating resources procurement practices cost control analysing and interpreting data design applications.
Required Knowledge
national and state public transport policies and plans council policy design standards council structure and services requirements of different services community needs and expectations local knowledge public transport services available.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Production of accurate information. Analysis of information. Analysis of sites and information. Interpretation of data. Presentation and endorsement of options. Effective problem solving based on research.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or case study that provides the following resources: information on national or state policies and plans council policies data information systems.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Types of public transport may include:	bus tram train taxi ferry car horse and cart.
Types of public transport user facilities may include:	shelters seats parking display boards lighting and signage intermodal line marking.
Relevant authorities and stakeholders may include:	community transport authorities related state and federal government agencies.
Community consultation may include:	meetings visual displays print media articles.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM510A Plan for the safe movement of cyclists

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers identifying cyclist movement, developing safe movement options and preparing and monitoring design.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify existing or potential cyclist movements	1.1. New and planned developments are designed to provide for future cyclist movements. 1.2. Complaints, requests, comments, and observations are analysed to identify problems, risks and concerns. 1.3. Records and statistics are analysed to identify cyclist trends. 1.4. Research is undertaken to collect evidence on the movement of cyclists and other traffic flow.
2. Identify current ability of infrastructure to facilitate safe cyclist movement	2.1. Current infrastructure is investigated to clearly establish conditions that affect the safe movement of cyclists. 2.2. Identified problems and concerns are compared and assessed against legislative requirements, Australian standards, codes of practice and community expectations. 2.3. Clear priorities based on a ranking of safety factors are established.
3. Evaluate the options for the safe movement of cyclists	3.1. Options for assisting the safe movement of cyclists are identified. 3.2. All options are assessed on the basis of cost effectiveness, efficiency, equity and practicality. 3.3. Preferred options to rectify problems and concerns are selected based on agreed criteria.
4. Prepare preliminary report	4.1. A submission to council is made in accordance with requirements. 4.2. Opportunities are provided for community consultation to maximise acceptance of preferred options. 4.3. Statutory and other relevant authority approvals are obtained in required time frames with minimal modifications to the preferred option. 4.4. Clear, concise documentation is prepared that provides full preliminary cost details.
5. Prepare detailed design	5.1. A submission to council is made in accordance with requirements. 5.2. Opportunities are provided for community consultation to maximise acceptance of preferred options. 5.3. Statutory and other relevant authority approvals are obtained in required time frames with minimal modifications to the preferred option. 5.4. Clear, concise documentation is prepared that provides full preliminary cost details.
6. Monitor the effectiveness of the design	6.1. Records and statistics are monitored to measure the effectiveness of the program. 6.2. Complaints, requests and comments are reviewed to identify ongoing acceptance of the program. 6.3. Agreed time frame and criteria are considered.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultation and negotiation qualitative and quantitative research interpreting policy written and verbal reporting applying legislation applying standards and guidelines forecasting cyclists and other traffic trends estimating resources procurement practices cost control designing information, brochures, etc. analysing and interpreting data conducting workshops.
Required Knowledge
associated legislation standards and guidelines council policy council structure and services state bicycle plans planning cycles state and national cycling policies development principles.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Development of bicycle strategic plan. Analysis of information. Production of accurate information. Analysis of sites and information. Interpretation of data. Presentation of options. Effective problem solving based on research.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides the following resources: state and national cycling policies and bicycle plans relevant computer database traffic reports and surveys consultation process with relevant stakeholders.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Types of cycling environments may include:	Types of cycling environments may include:
Options for development may include:	education and awareness programs bicycle strategy plan bike paths and lanes.
Consultation may include:	police health authorities bicycle clubs and associations road and transport authorities other traffic groups.
Statistics may include:	police reports bicycle agencies traffic management plan.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM511A Plan for the safe movement of pedestrians

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers identifying pedestrian movement and designing and developing safe movement options.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify existing and potential pedestrian movements	1.1. New and planned developments are designed to provide for future pedestrian movements. 1.2. Complaints, requests, comments and observations are analysed to identify problems, risks and concerns. 1.3. Records and statistics are monitored to identify trends. 1.4. Research is undertaken to collect evidence on the movement of pedestrians.
2. Identify current ability of infrastructure to facilitate safe pedestrian movement	2.1. Current infrastructure is investigated to clearly establish conditions that affect the safe movement of pedestrians. 2.2. Identified problems and concerns are compared and assessed against legislative requirements, constraints, codes of practice, relevant Australian standards and community expectations. 2.3. Clear priorities based on a ranking of safety factors are established.
3. Assess and evaluate the options for the safe movement of pedestrians	3.1. Options relevant to rectifying problems and concerns are identified. 3.2. All options are assessed on the basis of cost effectiveness, efficiency and practicality. 3.3. Preferred options to rectify problems and concerns are selected against agreed criteria.
4. Prepare initial plan or report of the preferred option	4.1. A submission to council is made in accordance with requirements to gain in principle support. 4.2. Opportunities are provided for community consultation to maximise acceptance of preferred options. 4.3. Statutory and other relevant authority approvals are obtained in required time frames with minimal modification to the preferred option. 4.4. Clear, concise documentation is prepared that provides full preliminary cost details.
5. Prepare a detailed design	5.1. Regular and clear communication with design personnel is undertaken to ensure preferred option objectives are met. 5.2. Design personnel are advised of implementation time frames to ensure detail design is completed as required. 5.3. Design development is monitored to completion. 5.4. A safety design audit is undertaken. 5.5. Final detailed cost estimates are accurately prepared.
6. Monitor the design for safe movement of pedestrians	6.1. Design is recommended to the construction program. 6.2. Affected parties are advised to minimise disruption and inform of changes. 6.3. Education and awareness programs are conducted in accordance with specific group needs. 6.4. Implementation of program is monitored over agreed time frame. 6.5. Records and statistics are monitored to measure the effectiveness of the program.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
consultation and negotiation qualitative and quantitative research methodologies interpreting policy written and verbal reporting applying legislation applying standards and guidelines forecasting demographic changes estimating resources procurement practices cost control analysing and interpreting data.
Required Knowledge
appropriate legislation Australian design standards council policy and guidelines planning cycle council structure and services traffic engineering principles local knowledge community expectations.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Analysis of information. Production of accurate information. Analysis of sites and information. Data interpretation. Presentation and endorsement of options. Effective problem solving based on research.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that provides the following resources: examples of council policies and guidelines relevant computer database traffic and police reports and surveys consultation process with relevant stakeholders.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Pedestrians may include:	aged disabled commuters children intoxicated recreational shoppers.
Pedestrian environments may include:	footpaths shared pathways recreational pathways segregated pathways pedestrian malls arcades bridges overpasses shared zones refuges crossings street lighting overhangs.
Consultation may include:	police health authorities community stakeholders schools nursing homes.
Statistics may include:	police reports welfare agencies relevant state authorities' research.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM512A Provide geographic information systems data

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing and applying data management and analytical tools to produce specified outcomes.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Analyse request to develop solution	1.1. Specific problem or question is clarified in consultation with end user to establish end result specifications . 1.2. Information required to achieve result is defined and required data sets are correctly determined.
2. Assess data availability	2.1. Availability of required data sets is ascertained through research of internal and external sources . 2.2. Custodianship of data is confirmed and access and pricing are determined. 2.3. Data is obtained in line with industry standards , statutory requirements and council policy. 2.4. Where appropriate, procedures are developed to capture data.
3. Assess data quality	3.1. Data is assessed for integrity to determine suitability for task. 3.2. Disparities between data sets are investigated and resolved to ensure integrity of data used.
4. Run standard query	4.1. Appropriate standard query is selected. 4.2. Selected query is run to achieve required outcome .
5. Validate outcome	5.1. Appropriate data validation procedures are determined. 5.2. Outcome is validated in line with predetermined procedures. 5.3. Procedures to refine model or analytical procedures are developed. 5.4. End user is consulted regarding suitability of outcome and amendments are negotiated as necessary.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
analysing options researching and accessing information attention to detail negotiating with customers.
Required Knowledge
database structures scripting and commands line instructions and programming operating systems SQL or other generic query language relationship of spatial features of database specific geographic information systems software, such as Genamap, MapInfo or ArcInfo potential inaccuracies and problems internal and external policies and practices relating to custodianship of data, pricing and access including industry standards, statutory requirements and council policies legislation relating to trade practices, copyright, intellectual property, local government acts, roads act and freedom of information legislation. UNIX DOS Windows NT
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: consider integrity of data ensure end result meets customer needs, including time frames.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the Range Statement.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant hardware and software such as geographic information systems, CAD, desktop publishing, desktop mapping, spreadsheets, word processing, multimedia, graphic animation, plotters, printers and terminals.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
End users may be:	council departments residents and rate payers real estate agents general public council management elected members state and federal departments neighbouring councils bus companies statutory bodies including land titles office land information council utilities.
Data may include:	graphical spatial textual hard copy and paper documents, including work registers, rate books, plans and maps computer records using applications programs (databases, spreadsheets and accounting packages) relating to physical or virtual features, including council assets, community facilities, demographic data, census data, property ownership, property boundaries, zonings, organisations, rateable land, dog ownership, bus routes, property classifications, utilities and services and council facilities.
Industry standards may include:	protocols de facto standards confidentiality privacy.
Desired outcome may include:	information for external or internal client creation of map layer building up elements of database.
End result specification may include:	graph map table equations parameters.
External sources of data sets may include:	other councils water authority telecommunications industry gas authority electricity authority land titles office valuer general private industry land information council street directory companies surveys orthophotography.
Internal sources of data sets may include:	old plans rates books deeds books transaction books surveys aerial photographs.
Integrity of data may include:	accuracy quality, which may be affected by age or condition of hard copy documents currency completeness resolution confidence limits scale.
Manipulation of data sets may include:	integration of data sets.
Procedures for manipulation of data sets may include:	command lines SQL or other generic query language scripts programming language.
Data management tools, techniques or procedures may include:	RDBMS and GDMS statistical packages digital image processing packages map algebra geographical analysis techniques ecological and economic models survey computations.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM513A Conduct planning scheme research

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the conduct of research to inform senior managers and decision makers of matters that may impact the operation of, or changes to, the local planning scheme. Research and analytical skills and the capacity to ensure the currency and accuracy of information are critical to effective performance in this unit. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Clarify purpose of the planning scheme research	1.1. Purpose, parameters and brief for planning scheme research to be conducted are confirmed with relevant senior staff. 1.2. Time frame for the conduct of the research is confirmed with relevant senior staff. 1.3. Required output format for research results is confirmed with relevant senior staff.
2. Identify and access relevant information sources	2.1. Information sources are scanned to identify relevant information that may impact local planning process and scheme. 2.2. Techniques for searching online and print-based resources are practised and refined. 2.3. Strategies for verifying the accuracy, authorship, currency and relevance of sources are identified and used. 2.4. Council procedures and legislative requirements to protect the privacy of personal or commercial information are applied.
3. Identify and analyse the impact of the information on the planning research task	3.1. Information related to the research project is sourced and checked for reliability and accuracy. 3.2. Examples of best practice demonstrated by other councils and planning bodies relevant to research task are sourced and considered. 3.3. Information gathered is collated, analysed and interpreted. 3.4. Results of research process are stored logically and according to standard council procedures.
4. Provide research report	4.1. Conclusions are drawn from available information. 4.2. Report of research findings and conclusions is prepared in required format. 4.3. Areas identified for further research are recorded and reported. 4.4. Report and other information gathered as part of the research process are stored for easy retrieval using standard council processes. 4.5. Report is presented in a timely manner.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
research, analytical and interpretative skills, including the ability to access, verify and check the validity of online and other sources reading and interpreting a range of information relevant to job role, including plans and legislation communicating and liaising with internal and external professional practitioners demonstrating clear communication with the community and stakeholders and managing stakeholder relationships using a range of communication techniques achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds and all sections of the organisation problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology records management report writing.
Required Knowledge
relevant council procedures council's planning processes and requirements sources of information related to planning, urban design, population and demographic trends relevant provisions of planning and associated legislation relevant environmental legislation land use development processes council code of conduct and ethics principles of neighbourhood design.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the range of information sources that impact upon and inform the planning process must be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: source and analyse complex information conduct research that addresses a specific brief provide accurate, timely and clear research reports.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the range statement.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that encompasses such resources as: relevant legislation examples of council policies and codes real or simulated sites.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Information sources may include:	state or territory government and agency websites, such as: Environmental Protection Agency land/natural environment departments plumbing regulator building regulator federal government and agency websites, such as: Department of Infrastructure, Transport, Regional Development and Local Government Department of Environment and Water Resources Australian Building Codes Board Australian Bureau of Statistics national research bodies' websites, such as: Development Assessment Forum Australian Housing and Urban Research Institute Centre for Population and Urban Research Australian Institute of Family Studies Australian Population Association industry association and professional body websites, such as: Planning Institute of Australia Australian Institute of Environmental Health Housing Industry Association Master Builders Association Property Council of Australia Royal Australian Institute of Architects (state-based) Real Estate Institute council library and information sources regional universities regional industry and community groups.
Techniques for searching information services include:	use of standard online search engines use of advanced search functions, such as Boolean searches use of library catalogues and indices.
Strategies for ensuring the quality of information sources includes checking:	authority of website and content providers date the information was created or added copyright details of information to confirm information from multiple sources.
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Unit Sector(s)

Unit Sector	Planning
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM602B Assist in developing an environmental management system for the organisation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers identifying, implementing and reviewing the environmental management system.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Define scope of environmental management system	1.1. Needs and expectations for the development of an environmental management system are clearly identified. 1.2. The constraints under which the environmental management system can be developed are identified. 1.3. Options for the structure and type of environmental management system are reviewed. 1.4. A clear and concise statement of objectives is prepared.
2. Determine a process and management structure for the development of environmental management system	2.1. Management structures and process models applicable to the scope of the environmental management system are identified. 2.2. Stakeholders are consulted on the proposed management structure and development process. 2.3. Stakeholder agreement to a management structure and development process is obtained.
3. Identify resources to develop environmental management system	3.1. Resource requirements of the adopted management structure and development process are identified. 3.2. Budgets are prepared within the scope of the environmental management system. 3.3. Human resource requirements are identified. 3.4. Facilities, consumables and equipment needs are identified.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
collection and analysis of quantitative and qualitative data consultation with stakeholders education processes presentation negotiation planning, implementation and review processes budgeting and budget cycle evaluation processes verbal and written reporting .
Required Knowledge
environmental issues environmental management and planning stakeholder needs and expectations council structure, policy and services training requirements and networks relevant legislation resource availability.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: define the scope of the environmental management system and prepare a clear and concise statement of objectives consult with stakeholders to determine a process and management structure for the development of the environmental management system identify resource requirements of the adopted management structure and development process.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or case study that encompasses such resources as: copies of relevant legislation provision of scientific data and research from existing reports or programs key personnel and stakeholders such as council staff government agencies experts environmental interest groups industry community members.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Type of constraints may include:	budget resources time lines knowledge available data.
Stakeholders may include:	council community government government agencies local authorities interest groups industry businesses.
Process models may include:	consultative unilateral outsourced regional.
Human resources may include:	existing staff project officers consultants government agencies voluntary regional organisations of councils community experts volunteers.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM603B Coordinate information gathering and geographic information systems development in council

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the maintenance of a quality geographic information system (GIS) and the coordination and promotion of the use of GIS across all Council departments and externally, as appropriate, to promote efficient and effective use of the system.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Provide information to users and monitor usage	1.1. Work is planned to ensure information is provided to users in a timely manner. 1.2. Use of information is audited and changes to procedures and output are recommended to maximise benefits from use of system. 1.3. Information on availability of data is disseminated to appropriate personnel in all functional areas of council.
2. Coordinate use of geographic information systems (GIS) within council	2.1. User input into system is monitored to ensure data is not duplicated. 2.2. Data directories are developed and maintained so that current information is readily available to all relevant council departments in line with council policy.
3. Provide technical support, advice and assistance	3.1. Advice on data content and suitability for particular use is provided on request. 3.2. Individuals/teams from different functional areas are assisted to achieve results within time frame. 3.3. Opportunities are identified to improve systems and processes and suggestions are provided to relevant personnel. 3.4. GIS expertise is used to provide technical support to other systems.
4. Assist with provision of training	4.1. Assistance is provided in determining the technical training Planning Units needs of personnel. 4.2. Input is given in developing courses and teaching materials for education and training. 4.3. Work procedures and work instructions are prepared as required within areas of technical competence.
5. Participate in policy and standards development within and outside council	5.1. Contribution is made to the development of policy relating to use of GIS within council. 5.2. Awareness of current standards, industry developments and quality improvement processes is maintained by accessing appropriate information sources and networks. 5.3. Contribution is made to further development of appropriate standards across council and the industry. 5.4. Information sources are shared with other individuals and organisations to negotiate solutions to problems and assist in solving common problems. 5.5. Joint projects are organised or participated in as appropriate to improve validity of data.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
analysing options researching and accessing information attention to detail negotiating with customers.
Required Knowledge
current standards and industry developments database structures scripting and commands line instructions and programming operating systems: UNIX, DOS, Windows, NT SQL or other generic query language relationship of spatial features of database specific GIS software such as Genamap, MapInfo or ArcInfo potential inaccuracies and problems internal and external policies and practices relating to custodianship of data, pricing and access legislation relating to trade practices, copyright, intellectual property, local government acts, roads act and freedom of information legislation.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: monitor and review use of GIS train end users and GIS personnel represent GIS both within and outside council provide technical support and advice.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular: LGAPLEM404A Prepare and present geographic information systems data LGAPLEM512A Provide geographic information systems information. LGAPLEM610A Manage data within council's geographic information systems.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study environment that encompasses the following resources: GIS software operating hardware database structures a group of users or GIS personnel copies of relevant legislation professional and technical literature manuals drawings.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Technical support may include:	GIS support in the import and analysis of raster imagery user support.
Training may include:	in-house organised within council networks technical training outside the organisation.
Input into training may include:	preparing draft instructions, manuals, drawings and teaching aids assisting with fieldwork.
Work procedures may be for:	end users GIS personnel.
Information sources and networks may include:	GIS vendors, products and user groups GIS sites professional or technical literature.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM606B Develop ecologically sustainable land management systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing, implementing and monitoring ecologically sustainable land management systems.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify current land uses, condition and practices	1.1. Existing data is collated and reviewed to identify current land uses, condition and practices. 1.2. Need for additional information is assessed as required.
2. Undertake a land capability study	2.1. Information needs to assess land capability are determined. 2.2. Suitable methods to collate information on land capability are established. 2.3. Information on land capability is collected from primary and secondary sources using objective and best practice techniques. 2.4. Data to identify major characteristics of land capability is analysed, collated and tabulated. 2.5. A clearly written and illustrated report is prepared on land capability with clearly documented conclusions supported by available evidence.
3. Develop optional land management strategies	3.1. Information on land capability, condition and uses is assessed to identify evidence of inappropriate practices. 3.2. Local, regional and national significance factors are considered in the review of land capability. 3.3. Preferred land use options are established. 3.4. Areas of degradation requiring urgent attention are classified. 3.5. Appropriate land uses are clearly established based on an assessment of land capability, planning zone modifications and existing conditions.
4. Develop action plans for identified land management strategies	4.1. Action plans to implement strategies are prepared that set priorities, time lines and relevant responsibilities. 4.2. Draft strategy documentation is prepared that clearly presents all data and recommendations. 4.3. Draft strategy is released for public comment and provides adequate time for considered input. 4.4. Final strategy and action plan are prepared incorporating public and expert input to assist in achieving strategy objectives.
5. Implement strategies to achieve ecologically sustainable land management	5.1. Educational packages are developed to inform land owners of preferred strategies for land use. 5.2. An appropriate protocol for council staff is prepared. 5.3. Cooperative and consultative arrangements are established with other land management authorities, landowners and adjacent council. 5.4. Action plans based on endorsed strategies are implemented in accordance with agreed time lines and budget.
6. Monitor and review the effectiveness of land management strategies	6.1. Regular data is collected and analysed to provide accurate measures on performance. 6.2. Comparisons are made with strategy objectives to assess effectiveness. 6.3. Changes to strategy are made as required to ensure outcomes are achieved. 6.4. Information obtained during monitoring and review is used to develop new strategies that are based on accumulated knowledge and experience.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
data collection analytical presentation policy planning program planning monitoring consultation with diverse community and relevant authorities budgeting and budget cycle.
Required Knowledge
agricultural and forestry practices land capabilities and economics land management practices council structure and services council planning relevant organisations relevant legislation, including native title.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: collect and analyse information on land capability and sustainable practices write and illustrate appropriately a report on land capability and sustainability challenges and opportunities produce action plans with time lines and responsibilities for identified priorities develop and disseminate educational materials put in place, monitor and review processes and reports account for the relationship to native title.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that includes access to: an appropriate land area real or simulated consultation processes real or simulated data systems council staff relevant technical information.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Ecologically sustainable land management may include a combination of:	biodiversity conservation water conservation energy management air quality control coastal management natural resource management.
Strategies may include:	formalised land use incentive programs financial incentives and disincentives.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM609B Manage council parking system

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing options for parking and assessing their effectiveness.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine the need for parking	1.1. Records and statistics are monitored to identify problems and areas of demand. 1.2. Complaints, requests and comments are analysed to identify problems and areas of demand. 1.3. New and planned developments are investigated and reviewed.
2. Develop a strategy for the provision and management of parking	2.1. The aims and objectives of the strategy are agreed on. 2.2. Practical and comparable options are prepared for consideration. 2.3. Consultation is undertaken with relevant interested parties so that the impact of the strategy is clearly identified. 2.4. The draft strategy is clearly documented based on a presentation of evidence and logical arguments. 2.5. The draft strategy is developed to ensure compatibility with the plans of other relevant authorities. 2.6. Achievable schedules and time frames are prepared that clearly identify priorities.
3. Prepare submission for consultation and council approval	3.1. Submissions to the draft strategy are invited from interested parties. 3.2. Final parking strategy documents with recommendations are prepared incorporating the input of interested parties. 3.3. A submission to council is made in accordance with requirements. 3.4. Endorsements and approvals are obtained from other relevant authorities.
4. Monitor and review endorsed strategies	4.1. Implementation of parking strategy is monitored within agreed time frame. 4.2. Records and statistics are monitored to measure the effectiveness of the parking provision. 4.3. Complaints and comments are reviewed to determine ongoing acceptance of parking provision.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
policy interpretation qualitative and quantitative research methodology written and verbal reporting applying relevant legislation applying standards forecasting community trends estimating resources and cost control computation.
Required Knowledge
associated legislation generation rates standards and guidelines council structure and services available equipment community and business expectations local knowledge planning and development principles.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: analyse sites and data to determine the need for parking develop a strategy for the provision and/or management of parking that is compatible with the plans of other relevant authorities prepare a submission for consultation and council approval monitor the implementation of the parking strategy within the appropriate time lines and budget analyse data and feedback to assess the effectiveness of the parking solution.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that encompasses the following resources: records systems and statistical information relevant legislation real or simulated consultation process with relevant parties such as traders, residents, interest groups and schools.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Interested parties may include:	traders residents chamber of commerce shoppers local residents business traffic public transport disabled and special interest groups land owners schools child care facilities sporting organisations visitors and tourists cyclists.
Types of parking include:	car cycle sheltered loading zones bus zones disabled off road parallel angle centre of road multi-storey restricted zone intermodal bus bays school set down areas short term long term.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM610A Manage data within council's geographic information system

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers capturing, updating, storing, validating and upgrading both data and systems and ensuring their integrity.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine data requirements	1.1. Business needs are identified in consultation with all functional areas of council. 1.2. Data requirements are defined in accordance with business needs.
2. Implement data standards	2.1. Appropriate data standards are implemented consistent with industry standards. 2.2. All data complies with implemented standards. 2.3. Opportunities for continuing improvement are investigated, assessed and implemented.
3. Coordinate data capture and conversion	3.1. Data acquisition strategies are developed to meet defined requirements. 3.2. A range of appropriate technologies for data acquisition is used. 3.3. Data is converted using appropriate technical interfaces. 3.4. The effects of spatial and temporal resolution of the information content of remote-sensed data are taken into account in assessing the data.
4. Implement data maintenance and validation procedures	4.1. Routines for data validation and maintenance are developed and implemented. 4.2. Versions of data and related systems are documented to ensure reliable historical tracking and accessibility. 4.3. Appropriate data is collated into one system for transfer and integration into other systems.
5. Develop and implement data quality and security assurance procedures	5.1. Quality procedures for data acquisition, storage and supply are developed and implemented. 5.2. Meta-data standards are developed and implemented in line with industry best practice. 5.3. Regular audits of data quality are performed and followed up with appropriate advice. 5.4. Systems for archiving and backing up the data resource are implemented.
6. Provide input into council systems development	6.1. Timely advice and forecasting of data storage capacity, processing capability and other requirements are provided to management to ensure council's geographic information systems (GIS) requirements are recognised and considered in the budget. 6.2. Input is provided to upgraded or new council systems.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
planning sequence of work management of data process judgement relating to suitability of data quality management.
Required Knowledge
professional and legal liability certificate issued using GIS as part of basis for issue use and physics of remote sensing technologies, including aerial photography data input technologies, including digitising, scanning and remote sensing effects of spatial and temporal resolution of the information content of remote-sensed data database management technologies data output and distribution technologies including scripting, query languages, macro development, graphic interfaces, networks and remote access quality standards information management techniques complex spatial information technologies, spatial phenomena and data legislation relating to land tenure, environmental planning, surveying, infrastructure and natural and built resources current standards across the organisation and the industry quality improvement practices broad knowledge of different function areas of council.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	High level of proficiency in both managing tasks and carrying them out directly. Business needs are met by data requirements. Reliable, timely and cost-effective information is provided.
Context of assessment	On the job or in a simulated work environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that incorporates the following resources: complex spatial information technologies including digitising, scanning, remote sensing, aerial photography, spatial phenomena and data data output and scripting technologies including scripting, query languages, macro development, graphic interfaces, networks and remote access legislation relating to land tenure, environmental planning, surveying and natural and built resources information management systems.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Data input technologies may include:	remote sensing including: aerial photography digitising scanning coordinate geometry.
Data standards may include:	standards relating to acquisition, storage and quality as determined by user requirements.
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Unit Sector(s)

Unit Sector	Planning Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAPLEM612B Protect heritage and cultural assets

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers establishing an inventory, assessing opportunities and threats and developing strategies for heritage and cultural assets.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare inventory of heritage and cultural assets	1.1. Heritage and cultural assets within the community, and council expectations and requirements relating to them, are identified. 1.2. The significance of each heritage and cultural asset is assessed according to established criteria and community expectations. 1.3. An adequate information base of significant places is obtained through comprehensive field investigation and research. 1.4. Data is collected accurately and objectively on heritage and cultural assets. 1.5. A comprehensive inventory of heritage and cultural assets is prepared with full and detailed descriptions of history and significance.
2. Assess threats and opportunities for the protection of heritage and cultural assets	2.1. Threats and opportunities are identified to ensure all factors are fully assessed. 2.2. Based on input from council and the community, criteria are established to enable threats and opportunities to be prioritised.
3. Identify and develop strategies for the protection of heritage and cultural assets	3.1. Criteria are established to identify priorities. 3.2. Consultation with the community and property owners is undertaken to seek views on the conservation action required to protect the significant attributes of the area. 3.3. A framework for the legal protection of heritage and cultural assets is established through existing legislation. 3.4. Practical and appropriate strategies to conserve heritage and cultural assets are determined. 3.5. The effectiveness of strategies is assessed through a comparison with methods used elsewhere. 3.6. The policy elements of the proposed heritage program are determined. 3.7. Innovative approaches are developed to protect heritage and cultural assets in response to the local community need.
4. Implement strategies for the protection of heritage and cultural assets	4.1. The study and program are adopted by the local authority. 4.2. Consultation is undertaken with the community and property owners about the study and proposed heritage program. 4.3. Financial resources are identified and procured within budget cycles to support the achievement of required outcomes. 4.4. Personnel are identified, trained and assigned to tasks so that requirements for skills and knowledge are met. 4.5. Physical facilities and equipment are identified and procured within budget cycles to support the achievement of required outcomes. 4.6. Community education and information materials are prepared and distributed to ensure ongoing support for the strategy. 4.7. The strategy is incorporated into council policies and procedures and relevant legislation. 4.8. A timetable for implementation is established and priorities are set.
5. Monitor and review the effectiveness of strategies to protect heritage and cultural assets	5.1. Further research is undertaken on places listed as being of local significance in the study. 5.2. Additional plans of significance are identified and reviewed. 5.3. An annual heritage report is prepared if required. 5.4. Information received from monitoring and review is used to develop new strategies that are based on accumulated knowledge and experience.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
research collation of information from local, national and international sources evaluation methodologies consultation with a range of community and government agencies strategic planning budgeting and lifecycle costings community education strategies project management.
Required Knowledge
heritage assets cultural assets asset classification council structures and services town planning community needs and expectations regulations, standards and policies community information.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: identify and protect heritage and cultural assets identify and implement strategies to protect heritage and cultural assets put in place monitoring processes.
Context of assessment	Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications	Access to a workplace or simulated case study that provides the following resources: relevant data such as survey information historical research existing reports studies and texts financial and budget information real or simulated consultation process copies of relevant regulations, standards and policies.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Significance may be:	aesthetic, historical, scientific and social aspects community expectations.
Significance may be:	national state regional local contributory.
Data includes:	survey information historical research existing reports studies and texts.
Information may include:	written and oral records reports instructions directions from supervisor and management formal and informal interviews team meetings reports from other services, agencies, specialists and experts media.
Criteria may include:	community preferences budget constraints legislative provisions resources time frames age outstanding craftsmanship architectural style construction technology an association with important events or figures building type rarity technical or creative achievement representing a way of life artistic religious or cultural associations.
Places of significance may include:	buildings structures plantings subsurface remains.
Heritage may include:	cultural and environmental issues national and local area significance danger component of heritage element or structure.
Threats may include:	political emphasis reductions in maintenance lack of planning other authorities' planning competing interests community attitudes.
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Unit Sector(s)

Unit Sector	Land Management
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAREGS301A Implement parking controls

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the effective implementation of council's parking system.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Undertake regular parking patrols	1.1. An appropriate work plan is adopted for street patrols in accordance with council's parking management strategy. 1.2. Parked vehicles are checked against parking requirements and restrictions. 1.3. Meter monitoring and cash collection duties are undertaken in accordance with operating procedures. 1.4. Unauthorised or suspicious activity is reported to appropriate authorities.
2. Monitor and maintain council's signage of parking restrictions	2.1. Signage is checked for visibility and legibility. 2.2. Damaged signage is reported to relevant council officers. 2.3. Cautionary notes are issued if required. 2.4. Temporary signage is erected if required.
3. Issue infringement notices	3.1. Correct details are recorded on infringement notices. 3.2. Infringement notices are issued in accordance with council requirements and recorded. 3.3. Vehicles are towed if required and in accordance with council requirements.
4. Communicate effectively with the public	4.1. Customer contact is managed effectively. 4.2. Enquiries are analysed and answered correctly to assist achievement of voluntary compliance. 4.3. Aggrieved members of the public are treated with respect to encourage voluntary compliance. 4.4. Conflict management strategies are utilised as required.
5. Document activities	5.1. Regular activity reports are documented. 5.2. Incident reports are developed. 5.3. Advice is provided to council as required. 5.4. Evidentiary reports for contested infringement notices are prepared as required.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
communication with diverse groups conflict resolution personal safety in an enforcement environment.
Required Knowledge
national road rules traffic management acts council regulated parking procedures zones and signage local area personal data computers, meters/readers and voucher vending machines commercial and disabled stickers.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Regularity and completeness of patrols. Identification and rectification of signage defects. Attentiveness to local parking pressures and appropriate enforcement. Appropriate factual analysis and penalty applied to infringement notices. Effective communication with parking public using courteous but assertive manner. Prompt and complete reporting.
Context of assessment	On the job or in a simulated work environment. Written or oral test. Role-play.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated environment that incorporates the signage, documentation and equipment used in regulated parking and traffic management enforcement.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Parking patrols may include:	on foot vehicle usage for remote areas cash collection from parking or voucher meters secure handling of keys, meter readers, personal data computers, cash and vouchers.
Parking signage may include:	street parking: other controlled parking areas: meter or voucher signage explanatory stickers car parks no standing, loading, bus and taxi zones disabled parking.
Infringement notices may include:	non-payment overstaying allocated time or payment unauthorised access parking or standing permit infringements abandoned vehicles.
Evidence of infringement may include:	state of signage expired meters chalk markings notes of conversations weather conditions recording of notices by operator or other.
Communication may include:	alternative parking options commercial traffic access needs.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAREGS302A Operate and maintain council parking facilities

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the operation and maintenance of facilities that support parking and traffic management.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Collect and maintain records and information	1.1. Records and statistics are kept and monitored to identify service improvement standards. 1.2. Complaints, requests and comments are analysed to identify problems and areas of demand.
2. Support day to day functions of local government officers (LGOs)	2.1. Activities of LGOs are coordinated to enable effective service delivery. 2.2. Prompt and appropriate responses are provided to problems, complaints and requests.
3. Operate and maintain council equipment	3.1. Equipment is used effectively to support operational needs. 3.2. Organisational policies and procedures regarding maintenance of equipment are implemented. 3.3. Equipment is regularly checked and serviced or replaced when required.
4. Provide quality service to customers	4.1. Customers and their needs are clearly identified. 4.2. Organisational policies and procedures are implemented and regularly reviewed for customer service improvements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
knowledge of other impacting service providers, including police, engineers and emergency services.
Required Knowledge
relevant legislation procedural guidelines council structure and services local knowledge.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Ability to operate equipment. Knowledge of policies and procedures. Analysis of complaints and problems. Response to customers and LGOs' needs, complaints or problems. Record keeping. Knowledge of equipment management and procedures.
Context of assessment	On the job or in a simulated work environment. Written or oral test.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated environment that incorporates the equipment used in the parking and traffic management enforcement branch.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Range of activities and facilities may include:	car parks information booths special event coordination school crossing support duty office (emergency or other).
Equipment may include:	personal data entry computers computers telephone systems and radio communication fleet vehicles and bicycles uniforms meters and voucher dispensing equipment.
Records may include:	data sheets incident reports file notes maintenance sheets requisition forms.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAREGS303B Enforce legislation to achieve compliance

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the enforcement of legislation to achieve compliance. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Demonstrate knowledge of relevant legislation and voluntary compliance	1.1. Infringements issued are correct, complete and able to be justified in court. 1.2. Legislation can be explained when required. 1.3. Voluntary compliance is understood and used to inform decision making regarding breaches. 1.4. Voluntary compliance is achieved in negotiations with members of the public.
2. Detect possible breaches	2.1. Possible breaches are detected and recorded in accordance with legislative and council requirements.
3. Investigate alleged breaches	3.1. Relevant details are checked and accurately recorded. 3.2. Information is assessed and an appropriate decision is made in accordance with legislation and council policies and procedures. 3.3. Consultation is conducted to achieve a resolution. 3.4. Options and legislation are explained to the offending party. 3.5. Practical suggestions are combined with fair and legal action to achieve compliance.
4. Report outcomes of actions taken to achieve compliance	4.1. Report describing actions and related incidents is produced in accordance with organisational policies and procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
numeracy, including calculations of time, fractions and proportions for sampling negotiation and mediation investigation communication with diverse groups conflict resolution personal safety in an enforcement environment reading and interpreting legislation incident report writing, including providing factual and clearly expressed information.
Required Knowledge
relevant legislation council policies and procedures local area and facilities options for action types of notices.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: investigate complaints detect breaches issue notices compile reports provide accurate information.
Context of assessment	on the job or in a simulated work environment written or oral test role-play.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated environment with access to: compliance issues legislation procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legislation may include:	federal state or territory local controls.
Breaches may include:	parking offences abandoned vehicles unauthorised use of vehicles dog nuisances swimming pools general by-laws and local laws overgrown allotments litter pollution environmental businesses operating outside permitted hours illegal land use fires illegal landfills.
Information may include:	written records signage oral reports interviews reports from other services and specialists police media supervisors and management team team meetings colleagues public traders and customers.
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Unit Sector(s)

Unit Sector	Regulatory Services
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAREGS304A Apply regulatory powers

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit examines the application of regulatory powers conferred by legislation or regulation, including local laws.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Apply enabling legislation or regulation	1.1. Current version of the legislation or regulation is accessed, used and maintained. 1.2. Powers conferred under the legislation and associated boundaries are identified and confirmed. 1.3. Compliance requirements of the legislation, related regulations, codes of practice and operating policy are identified and confirmed. 1.4. Acts and omissions that comprise offences or non-compliance under the legislation are identified and confirmed. 1.5. Application of the legislation is consistent with the boundaries and powers contained therein. 1.6. Changes in legislation are monitored for further application.
2. Access and use complementary legislation	2.1. Other legislation or precedents that impact on powers are identified and applied. 2.2. Apparent conflict in legislative directions is resolved in accordance with council or authority policies and procedures. 2.3. Legislation is considered during development of procedural response.
3. Work with other organisations or departments	3.1. Organisational protocols and procedures are agreed upon and followed when working with other organisations in joint or overlapping jurisdictions. 3.2. Agreement as to the lead agency in joint operations or defined breaches is reached and protocols are developed and followed. 3.3. Networks and contacts with other agencies are developed to remain up to date on issues of joint concern.
4. Educate staff in legislative and regulatory requirements	4.1. Information needs are determined to educate supporting, operational and seconded staff. 4.2. Procedures and programs are developed to ensure staff members are informed and updated. 4.3. Feedback from staff is sought to improve education and procedures.
5. Maintain records	5.1. Appropriate records reflecting the application of legislation are maintained in accordance with legislative and organisational requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
scanning techniques to locate information negotiating strategies to clarify understanding communication and teamwork cross-cultural competency analytical research information technology using an Internet web browser working with others in a team reading complex written materials such as legislation, regulations, codes of practice and legal precedents and applying them to work practices and discussion involving complex exchanges of oral information.
Required Knowledge
aspects of criminal law, administrative law, industrial law and contract law organisational protocols and procedures equal employment opportunity and equity and diversity principles.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Knowledge of principles affecting legislation, regulations and codes of conduct. Demonstrated capacity to reflect the application of the intent of the legislation and regulations as bound by interpretation, precedent and feedback in meeting community expectations. Strategic skills to update and educate other staff in the application and implementation of legislation and regulations.
Context of assessment	On the job or in a simulated work environment. Written or oral test. Role-play.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated environment with access to: compliance issues legislation procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legislation , including complementary legislation, may include:	state or territory and commonwealth legislation local laws other legislation including aspects of: common law contract law administrative law animal welfare animal and feral animal control food legislation health vector and pest control immunisation industrial relations law land management water and wastewater conservation coastal management environmental protection planning privacy construction transport traffic education children's services electoral act emergency response employment and vocational education and training financial audit act equal employment opportunity and anti-discrimination workers compensation occupational safety and health workplace relations.
Other organisations or departments may include:	commonwealth, state or territory and local government instrumentalities other departments within council or authority.
Other personnel may include:	state or territory police and special units federal police military police local government law enforcement officers from another council or authority fire and rescue emergency services state, territory or commonwealth prosecution agencies coroner's office administrative appeals tribunals.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAREGS305A Undertake animal or reptile control duties

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the capture, assessment of transport and care needs, impounding, monitoring, release and reporting of animals and/or reptiles.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of councils, as the third tier of government, in managing the application of a broad range of by-laws and regulations must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Capture animals or reptiles	1.1. Response to request for assistance is timely and efficient use of resources is observed. 1.2. Traffic control precautions are used and access to incident site is controlled to ensure safety of public. 1.3. Safe and humane methods of handling animals or reptiles are observed. 1.4. Where appropriate, animals or reptiles are disposed of in accordance with legislative and council requirements and relevant statutes.
2. Assess transport or care needs	2.1. Transport or intermediate care is provided according to protocols or legislation. 2.2. Containment and loading are secure and safe. 2.3. Temporary holding facilities are arranged or negotiated with landowners where necessary.
3. Impound animals or reptiles	3.1. Impounding decision is consistent with legislative and council requirements. 3.2. Ownership of animals is determined using council records or stock brands. 3.3. Advisory/penalty notices are issued according to council regulations.
4. Monitor or care for animals or reptiles	4.1. Feeding and handling of animals during care is undertaken in accordance with pound procedures and legislative and council requirements. 4.2. Safe work practices, procedures and environmental conditions are observed during handling, monitoring and care duties.
5. Release animals or reptiles to owners/carers or return to environment	5.1. Decision to release or restore animal to environment is in accordance with relevant legislation and procedures. 5.2. Auction of unclaimed stock is performed according to council procedures. 5.3. Recovery of costs and revenue is assessed and enforced according to relevant legislation and procedures.
6. Report on animals or reptiles that are captured, impounded or disposed of	6.1. Reports containing accurate information drawn from council registers are forwarded to relevant officers or authorities.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
computers video, voice recorders and radio communication preparing and issuing instructions and/or explanations to the public reporting to council.
Required Knowledge
animal and reptile behaviour predators dominance fear aggression applicable impounding techniques animal and reptile handling and disabling techniques animal and reptile dietary and impounding needs routine medicinal, chemical and dipping application animal health treatment humane disposal techniques safe and effective use of firearms stock brands identification tags microchip reading local area geography terrain urban and rural navigation relevant statutes notice-serving process court evidence traffic control licensing requirements and direction.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Impounding techniques used are appropriate to animal or reptile species and the condition of the animal or reptile. Assessments of animal or reptile health and condition, and the appropriate disposal of animals or reptiles, are in accordance with council policies and procedures. Traffic control is in accordance with relevant licensing requirements. Use of firearms is in accordance with relevant licensing requirements. Notices are served in accordance with council regulations. Safe work practices and concern for public safety are displayed by care and control staff.
Context of assessment	On the job or in a simulated work environment. Written or oral testing.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Competency in duties may be displayed with domestic animals, livestock, wildlife or reptiles.
Resource implications	Access to a workplace or simulated environment that encompasses impounding processes, techniques and equipment.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Animals or reptiles may include:	domestic pets livestock feral animals native animals reptiles.
Capture or control may include:	traps poles and ropes tongs tranquilliser guns firearms vehicles loading and yarding health, condition and behaviour of animal or reptile from observation or reports supervision of, or communication to, other staff or agency personnel disposal of deceased animals or reptiles
Transport may include:	dedicated or contracted transport appropriate for care and human safety.
Ownership issues may include:	verification of claims to ownership by such things as tags or microchips recovery of costs relating to transport, sustenance and penalties.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAREGS402B Provide evidence in court

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the skills and knowledge required to present evidence in a judicial or quasi-judicial environment. It requires the ability to prepare for legal proceedings, present evidence and follow up outcomes of proceedings. This work would be carried out under supervision and within council guidelines. This unit is derived from and equivalent to PRSSO208A from the Asset Security Training Package and has been contextualised to local government requirements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare for court proceedings	1.1. Court arrangements, role and involvement in proceedings are verified with appropriate persons. 1.2. Documentation and exhibits are prepared in accordance with legislative and council requirements. 1.3. All material to be used or referred to in proceedings is thoroughly reviewed prior to presentation in court to ensure familiarity, completeness and availability. 1.4. Personal presentation, manner and language are consistent with court protocols and council requirements.
2. Present evidence	2.1. Rules of evidence, procedures and protocols relevant to the jurisdiction involved are observed and adhered to throughout the proceedings. 2.2. Evidence is based on fact and is presented in a clear, concise and unambiguous manner and complies with the rules of evidence. 2.3. All evidence required during court proceedings is available in an original form when required. 2.4. Specialist opinion within own level of qualification and expertise is provided on request in accordance with council policy.
3. Implement relevant outcomes of proceedings	3.1. Outcomes of the proceedings are obtained, noted and reports completed where required according to council requirements. 3.2. Required actions are implemented in accordance with council policies and procedures. 3.3. Relevant documentation is completed in accordance with professional obligations in the case and council requirements. 3.4. Feedback, further information and clarification of issues associated with proceedings and outcomes are sought as required from appropriate persons.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting a range of information relevant to job/role, which may include legislation and its impact on council operations demonstrating clear, open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations, which may involve participation in and facilitation of committees chain of custody requirements for validity of physical evidence collating and organising information preparing statements and writing reports relating to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology.
Required Knowledge
council's position on litigation relevant legislation, including 'rules of evidence' and 'continuity of evidence' procedures and protocols of judicial proceedings and contexts briefing and documentation requirements general principles regarding admissibility of evidence in courts preparation of legal documentation requirements for handling and managing evidential exhibits storage requirements for information that is susceptible to spoiling or damage (physical samples, film and computer tapes).
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: understand and comply with protocols and procedures required for attendance in a judicial or quasi-judicial environment present evidence in a clear and concise manner and, as required, provide specialist opinion within own level of qualification and expertise follow up outcomes of proceedings, review implications and determine appropriate action to be implemented prepare and complete documentation and maintain records and systems.
Context of assessment	on the job or in a simulated work environment written or oral test role-play.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated environment that provides: relevant legislation formal legal procedures a range of evidence.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Court may include:	district local supreme federal tribunals magistrates criminal, coronial and civil.
Arrangements, role and involvement may include:	confirmation of time, date and location of proceedings confirmation of evidence required to be presented.
Proceedings may include:	nuisance assessment alleged breaches of planning and building controls damages summary offences compulsory acquisition property valuation legal challenges to council control plans equal employment opportunity commission compulsory conferences conciliation arbitration of formal hearings public assembly or crowd control by-laws parking Dog Act Health Acts Food Acts fire prevention regulations Environment Acts and policies.
Appropriate persons may include:	council officers councillors supervisors legal representatives clients.
Documentation and exhibits may include:	reports photographs items of evidence media footage reports of incidents radio and telephone records or logs.
Legislative and council requirements may include:	relevant federal, state or territory, or local legislation: occupational health and safety environmental issues equal employment opportunity industrial relations anti-discrimination and diversity licensing arrangements Australian standards, quality assurance and certification requirements applicable Crimes Acts and codes relevant industry codes of practice award and enterprise agreements trade practices privacy requirements freedom of information and confidentiality council requirements may relate to: policy and procedures, including personnel practices and guidelines goals, objectives, plans, systems and processes legislation relevant to the operation, incident or response employer and employee rights and responsibilities policies and procedures relating to own role, responsibility and delegation quality and continuous improvement processes and standards client service standards defined resource parameters occupational health and safety policies, procedures and programs duty of care, code of conduct and code of ethics access and equity policy, principles and practice records and information systems and processes communication channels and reporting procedures.
Court protocols may include:	punctuality voice clarity and language impartiality forms of address respect for people and offices held standards of dress and physical appearance readiness of self and evidence general demeanour.
Rules of evidence may include:	admissibility chain of custody of samples contemporaneousness.
Evidence may include:	facts testimony documents physical exhibits.
Feedback may include:	formal and informal performance appraisals comments from supervisors, colleagues or clients personal, reflective behaviour strategies workplace assessment.
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Unit Sector(s)

Unit Sector	Regulatory Services
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAREGS403A Monitor public behaviour in council areas

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the monitoring of public behaviour in recreational areas and other public areas under council jurisdiction.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Inform public of council ordinances and other regulations	1.1. Members of the public are informed in an appropriate manner and through effective use of available resources and communication techniques of their responsibilities in using recreational or other public areas under council control. 1.2. Content of relevant regulations and the consequences of continued action are conveyed to members of the public in a manner that promotes understanding, including issuing directions to assisting staff. 1.3. Agreement to comply is emphasised and gained where possible. 1.4. Inability or indisposition to comply is recognised by staff and appropriate action is taken or recommended to other officers or agencies in accordance with council requirements and emergency response protocols.
2. Enforce council ordinances, orders and other regulations	2.1. Enforcement is undertaken appropriate to position delegation, legislative requirements and council policy. 2.2. Appropriate assistance or clarification is requested from council or other agencies when necessary. 2.3. Incidents are recorded according to council requirements or joint agency protocols.
3. Control and monitor crowds to ensure public safety	3.1. Appropriate communication strategies are developed and implemented. 3.2. Public is informed of relevant public safety requirements in an appropriate manner and in line with established communication strategies. 3.3. Agreement to comply is gained by officers wherever possible. 3.4. Assistance of, and coordination with, other services is ensured through establishing relevant chain of command. 3.5. Distressed people are attended to appropriately and relevant reporting is undertaken to inform council and other relevant stakeholders. 3.6. Emergencies are handled in accordance with established emergency management procedures.
4. Follow post-incident procedures and protocols	4.1. Critical communication procedures are concluded. 4.2. Feedback, reporting and procedural recommendations are undertaken as appropriate.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
verbal and written communication skills, including with non-English speakers negotiating using equipment team supervision.
Required Knowledge
relevant council ordinances and orders, local government legislation, policies and procedures and consequences of non-compliance council legal authority and limits personal responsibilities and liability local environmental conditions, terrain, facilities and demographics database networks current events emergency management procedures and the role of emergency services crowd behaviour and transaction issues implications of cultural and language diversity mediation and conflict resolution assertive communication techniques dealing with offensive behaviour.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Public safety, confidence and health are maintained. Relevant regulations/ordinances are enforced effectively and voluntary compliance is encouraged by application of consistency. Resources and agency support are used effectively.
Context of assessment	On the job or in a simulated work environment. Written or oral test. Role-play.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated case study that encompasses: local government legislation, policies and procedures real or simulated incidents in a range of contexts.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Appropriate manner may include recognising:	age, culture and linguistic background of the person seriousness of the offence concerns of other/alternate user groups.
Area may include:	those under council control such as: interpretation or clarification of areas of jurisdiction undertaken with assistance of legal specialists. beach wet and dry recreational facilities parking community care facility buildings depots facilities workshops
User group or crowd composition may refer to:	size, age, culture and linguistic background perceived or claimed reason for using the area verification of identity and rights of entry.
Inability or indisposition may include:	illness, injury or disability threat or danger posed by other people or events establishment of secure and safe area.
Informing the public may include the use of:	flags signs pamphlets loudspeakers and public address system posters press release or media announcements and interviews.
Distressed people may include:	lost children older or confused people distressed parents injured, afraid or threatened people relatives or legal representatives acting for affected parties.
Regulations, ordinances and orders may include:	council by-laws state government acts and regulations requirements of emergency or other stakeholder agencies health authorities.
Post-incident procedures may include:	media enquiries directed to appropriate respondent.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAREGS404A Undertake appointed animal control duties and responsibilities

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers operating in accordance with by-laws and state legislation and exercising legal powers of appointment. It addresses powers conferred under the dog act.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of varying size and locations. Knowledge of the legislation and regulations within which councils must operate is essential. The role of councils, as the third tier of government, in managing the application of a broad range of by-laws and regulations must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Communicate with animal owners and the public about animal care and control issues	1.1. Enquiries about council policies on animal care and control are answered or referred to relevant personnel or authorities. 1.2. Complaints and notifications from the public are responded to in a timely and appropriate manner. 1.3. Council involvement in community education programs is undertaken efficiently and effectively.
2. Issue warnings and infringements to offending animal owners	2.1. Patrols are effective as a means of capturing offending animals and acting as a deterrent to owners. 2.2. Complaints are attended to, inspections are undertaken and advice is given in accordance with legislation and accepted practices. 2.3. Capture, impounding and release procedures are implemented according to legislation, council procedures and occupational health and safety policies. 2.4. Liaison with owners of animals regarding infringements is timely, empathetic and outlines factual and legal aspects of the offence.
3. Investigate dog attacks on persons and other animals	3.1. Offending dogs are impounded and warnings or infringement notices are directed to dog owners. 3.2. Disposal of dangerous animals as an alternative to capture is undertaken in a legal and humane manner. 3.3. Investigation of dog attacks on persons and other animals is undertaken to support possible court proceedings.
4. Undertake appropriate checks with other council personnel	4.1. Registration checks and issues are undertaken as appropriate. 4.2. Liaison with pound personnel or other council management regarding the release or destruction of impounded dogs or collection of pound or registration fees is in accordance with policy and legislation. 4.3. Accurate records of transactions are maintained.
5. Attend to appropriate court proceedings	5.1. Statements are taken in an appropriate manner to support proceedings. 5.2. Processes are served in accordance with legislation and policy. 5.3. Court attendance and evidence tendering are undertaken where necessary to prosecute offending animal owners. 5.4. Penalty notices are issued in accordance with findings of court or summary powers.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
verbal and written communication animal and reptile capture and transport animal and reptile impoundment and disposal techniques and equipment.
Required Knowledge
behaviour of animals, including domestic, livestock, feral, wildlife and reptiles legislation and policy appropriate to animals or reptiles encountered in local region court proceedings, evidence and powers of appointment.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Legal expectations are communicated to community and animal owners. Correct procedures are followed in issuing warnings and infringement notices, collecting evidence of offences and preparing for court proceedings as arbiter or prosecutor. Impounding of animals is used appropriately with respect to potential legal ramifications. Available records and databases are used and maintained correctly to preserve integrity of proceedings. Appropriate support is sought from other council staff, legal staff or advisers.
Context of assessment	On the job or in a simulated work environment. May be supported by written or oral examination.
Relationship to other units(prerequisite or co-requisite units)	Prerequisite units: nil. Co-requisite units: nil.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables .
Resource implications	Access to a workplace or simulated case study that encompasses: processes techniques equipment.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Legislation may include:	state or local acts by-laws regarding animal or reptile care and control, including powers of appointed officers.
Communication may include:	direct: indirect: informal: face to face telephone letter infringement notice addressing a meeting or conference mail-out advice and support to other personnel email text message.
Complaints may include:	formal and informal general nuisance or specific occurrence disputes of fact or legal interpretation public and private property issues noise, aggression or danger.
Community education programs may include:	specific to problem or generic community school interest groups.
Warnings, infringement notices or disposal of animals may include:	specifications of legislation, policy, legal process serving and acknowledgement of warnings formality of process progressive discipline procedures disposal and euthanasia techniques.
Investigation may include:	at incident site from records and statements witness interviews use of technical support and database information rules of evidence custody of exhibits.
Court proceedings may include:	appropriate tribunal and arbiter notice to appear hearing of evidence power of conviction and penalty support of enforcement authorities rights of appeal.
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Unit Sector(s)

Unit Sector	Regulatory Services Units
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAREGS406A Support programs to enforce compliance

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the implementation of programs to enforce compliance with legislation. Licensing, legislative, regulatory or certification requirements may apply to this unit. Requirements vary in different States and Territories.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare for the compliance monitoring process	1.1. Council and legislative requirements defining the conditions for compliance are reviewed. 1.2. Programs are devised in consultation with team members for investigating suspected breaches and monitoring the implementation of corrective actions.
2. Contribute to detection of breaches	2.1. Information relating to suspected breaches is analysed in consultation with team members. 2.2. Questioning of informants is undertaken to clarify details. 2.3. Programs for monitoring and investigating suspected breaches are selected in consultation with team members. 2.4. Programs are conducted and reported according to council procedures.
3. Monitor premises in breach of legislation	3.1. Documentation relating to premises in breach of legislation is examined to identify the corrective actions recommended to achieve compliance. 3.2. Monitoring programs and activities are selected to ensure that all required corrective actions are thoroughly checked. 3.3. Monitoring schedule to check implementation of corrective actions is planned in consultation with team members. 3.4. Monitoring is conducted and reported according to council procedures.
4. Contribute to the improvement of programs to enforce compliance	4.1. Programs are evaluated and reported according to council procedures. 4.2. Opportunities to improve compliance levels and the programs used to monitor compliance are referred to appropriate personnel using standard procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading, analysing and interpreting a range of information relevant to job/role, which may include legislation and its impact on council operations implementing appropriate investigation and monitoring strategies demonstrating clear communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds problem solving and conflict management monitoring own work and adjusting to meet agreed standards and expectations engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law using technology relevant to the job/role, which may include the use of computers and other relevant office technology implementing program evaluation strategies record keeping.
Required Knowledge
council structure and administrative procedures relevant council policies, plans, procedures and legislation public health service delivery procedures key organisations and individuals relevant professional guidelines occupational health and safety procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: devise appropriate programs for monitoring corrective actions required for compliance or for investigation of suspected breaches investigate suspected breaches using suitable programs and report according to council procedures monitor implementation of corrective actions required to achieve compliance using suitable programs and report according to council procedures evaluate programs and identify and report opportunities for improvement to appropriate personnel using standard procedures.
Context of assessment	on the job or in a simulated work environment written or oral test role-play.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be collected over time across a range of variables.
Resource implications	Access to a workplace or simulated environment with access to: compliance issues legislation council procedures.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Programs may include:	test purchasing of tobacco by minors inspection surveillance.
Documentation may include:	investigation reports court reports council reports.
Breach of legislation may include breaches of:	Food Acts and regulations health legislation tobacco legislation planning legislation.
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Unit Sector(s)

Unit Sector	Regulatory Services
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK201A Control traffic at a work site

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers controlling traffic, both pedestrian and vehicular, around and through a council work site.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare for traffic control	1.1. Safety and personal protective equipment are identified and used according to manufacturers' recommendations and workplace procedures . 1.2. Traffic controller ' s position and escape route is identified according to workplace procedures.
2. Maintain traffic flow	2.1. Traffic is controlled using clear signals according to workplace procedures. 2.2. Traffic volume is monitored and traffic control is changed to suit the site conditions, ensuring minimal disruptions. 2.3. Communication with other controllers and the public is carried out according to workplace procedures.
3. Respond to emergencies	3.1. Emergencies are responded to according to workplace procedures. 3.2. Information about incidents or accidents is recorded and reported according to workplace procedures.
4. Maintain records	4.1. A record is maintained detailing sign types and positions. 4.2. Required procedures are carried out when restricting vehicle speed through a work site.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
measuring and estimating speed and distance workplace and public communication skills working safely to instructions using two-way communication systems reporting in an oral and written format using a key or symbols in interpreting information in Australian standards recognising signage.
Required Knowledge
council accident/incident reporting procedures workplace and equipment safety requirements relevant Australian standards council emergency procedures.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Occupational health and safety regulations applicable to workplace operations are complied with. Traffic control devices are positioned accurately. Traffic flow is maintained effectively. Communication with the public and personnel is appropriate. A range of communication equipment is operated in compliance with Australian standards and traffic-control regulations.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Traffic may include:	vehicular pedestrian livestock.
Equipment may include:	two-way radio hand signals stop/slow batons mobile phones.
Control devices may include:	mobile electronic detour detour signs witches hats.
Traffic route may include:	alternative access detours.
Instructions may include:	oral diagrammatic.
Controller may include:	single operator two operators in visual or voice contact two operators in radio contact.
Records may include:	diary photographic council pro-forma.
Workplace procedures may include:	council policies guidelines traffic control plan emergency procedures communication with the public regarding traffic flow and disruption accident reporting procedures.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK204A Plan daily work routines

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the planning of daily work routines associated with council works.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Interpret work schedules	1.1. Daily work activities are clearly defined, integrated and prioritised to meet council work schedules.
2. Organise materials and equipment	2.1. Materials and equipment are checked for availability. 2.2. Materials and equipment are organised to meet the schedule and requirements of the task.
3. Respond to problems as they arise	3.1. Response takes into account council responsibilities and constraints. 3.2. Response maintains a quality outcome, minimises impact on work schedules and reflects accurately knowledge of products and processes used by the council. 3.3. Response is consistent with council priorities and policies.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
written and verbal communication.
Required Knowledge
resource allocation acceptance of accountability and judgment relevant occupational health and safety requirements council procedures and requirements related to work routines.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Products and processes used in the local government enterprise, including works schedules, time sheets, logbooks and equipment maintenance records. Evidence must show prioritising, organising and interpreting skills.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Work activities may include:	daily routines periodic routines ad hoc activities.
Resources may include:	materials plant equipment human.
Restraints may include:	weather human financial.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK205A Operate and maintain equipment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the operation and maintenance of small units of equipment.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Operate equipment	1.1. Equipment is operated in accordance with manufacturers' specifications, council procedures and statutory requirements. 1.2. Operational problems with equipment are identified and reported to the appropriate person. 1.3. Equipment is operated in accordance with occupational health and safety (OHS) legislation and guidelines.
2. Monitor and maintain equipment	2.1. Equipment is inspected regularly in accordance with manufacturers' specifications and council standards. 2.2. Equipment is maintained and reports are made in accordance with council procedures and manufacturers' specifications. 2.3. Equipment is serviced regularly and repairs are arranged in accordance with council procedures and manufacturers' specifications.
3. Maintain records	3.1. Information is recorded in accordance with council legislative requirements. 3.2. Records are clear and accurate and kept up to date in accordance with council procedures. 3.3. Records are secured and accessible in accordance with council requirements.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
plant and equipment operation, maintenance and servicing procedures written and verbal communication skills.
Required Knowledge
interpretation of manuals OHS requirements types of plant and equipment.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Relevant council policies, procedures and documentation, including logbooks and equipment maintenance records. Manufacturers' specifications are followed. Equipment is operated in accordance with manufacturers' procedures and handbooks.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Equipment indoor may include:	photocopiers computers fax machines.
Equipment outdoor may include:	chainsaws electric tools small motorised tools and equipment.
Data required may include:	manufacturers' specifications records of operations defect reports.
Maintenance activities may include:	basic cleaning replacement of consumable items such as oil, spark plugs and belts.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK206A Measure and calculate civil materials

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the selection of materials and the calculation of quantities and measurements for civil works.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Interpret working drawings	1.1. The range of drawings used by municipal workers is identified. 1.2. Plan elevations and sections are identified from supplied drawings. 1.3. Details are communicated to appropriate staff.
2. Calculate quantities and measurements in setting out civil works	2.1. Volumes and areas are calculated for various types of civil works. 2.2. Lines and levels are set to plan. 2.3. Units and measurements are converted as required.
3. Apply civil materials	3.1. Appropriate civil materials are identified for various types of civil works. 3.2. Appropriate materials are manufactured in accordance with civil works requirement. 3.3. Civil materials are placed and applied in accordance with drawings and specifications.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
written and verbal communication numeracy and calculation skills.
Required Knowledge
written and verbal communication methods of measurement and calculation, tapes, rulers, levels and test equipment interpretation of drawings, plans and specifications occupational health and safety requirements recognition of civil materials.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Appropriate materials and correct quantities are selected for the construction and maintenance of civil works. Plans and specifications are interpreted accurately. Areas are adequately set out according to plans and specifications. Calculations of volumes and areas are accurate. Australian standards are used and met.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Appropriate materials may include:	soils bitumen aggregates asphalt concrete timber.
Plans and specifications may include:	works plans engineering drawings specifications.
Measurements may include:	length area volume scales.
Calculation tools may include:	hand calculators computers.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK208A Perform field support duties in the construction and maintenance of water reticulation systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers providing support activity in the construction and maintenance of a water supply reticulation system.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish site for water reticulation system's maintenance or construction	1.1. Work is planned and programmed to be undertaken in accordance with drawings, specifications and other documentation. 1.2. Work site is prepared and maintained in safe condition and in accordance with the occupational health and safety (OHS) requirements and regulations of other relevant authorities. 1.3. Work is assigned to appropriate accredited personnel or gangs to meet reticulated water service's job requirements. 1.4. Traffic control is planned at the work site and is signed in accordance with the regulations of various authorities and the Australian standards Manual of Traffic Control Devices. 1.5. Underground and overhead obstructions, hazards and other utility services are located.
2. Carry out reticulated water service maintenance	2.1. Condition of the water-reticulated system is monitored, tested, sampled and reported on. 2.2. Water quality problems identified by tests are responded to. 2.3. Correct water reticulated service is located and identified. 2.4. Defective components or pipeline are repaired, replaced or serviced as required. 2.5. Functional pressure/non-pressure tests of items are carried out. 2.6. Water reticulation pipes and equipment are cleaned and disinfected with all wastewater being disposed of appropriately. 2.7. Service is reinstated after maintenance work has been passed at final inspection.
3. Excavate trenches	3.1. Appropriate drainage is provided for the diversion of all uncontaminated water from the site and silt traps are set up as required to prevent damage to the environment. 3.2. Environmental protection devices are installed as required to meet environmental regulations. 3.3. Levels and lines of works are set out according to the drawings. 3.4. Excavation plant is selected according to requirements. 3.5. Trenches are excavated to depth and grade as shown on plans, and shoring or shields are installed or trenches are battered back according to OHS requirements. 3.6. Pressure and other tests are completed as specified. 3.7. Trenches are backfilled with selected materials , compacted in layers and surface is finished according to specifications.
4. Carry out construction of water reticulation service	4.1. Trench bottom is prepared and pipe bedding is laid to specifications in accordance with the drawings. 4.2. Pipes are placed and valves, fittings and flow control devices are fitted in accordance with the drawings and specifications. 4.3. Water service is disinfected and functional tests of items are carried out. 4.4. Water system is placed in service and the performance of the water reticulation system is monitored. 4.5. Valve chambers, minor structures and thrust blocks are constructed.
5. Complete necessary documentation	5.1. Construction and maintenance reports are completed and filed to meet council's requirements. 5.2. The as constructed plans and drawings are completed in accordance with completed works.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting plans and specifications, and plant and equipment capabilities measuring and calculating quantities measurement and methods of setting out trade-specific skills.
Required Knowledge
OHS requirements construction and maintenance practices related to water distribution systems pipe materials and components technology work scheduling, inspection, testing and monitoring work site traffic management monitoring and testing methods and procedures state and local environmental requirements.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Appropriate materials, pipes and components, construction methods and processes are used for the efficient maintenance and construction of water reticulation and sewerage collection systems. Plans and specifications are adhered to. Safety on work sites is ensured. Australian standards, codes of practice and advisory standards are met.
Context of assessment	Appropriate materials, pipes and components, construction methods and processes are used for the efficient maintenance and construction of water reticulation and sewerage collection systems. Plans and specifications are adhered to. Safety on work sites is ensured. Australian standards, codes of practice and advisory standards are met.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Types of pipes may include:	steel pipes lined steel pipes cast and ductile iron pipes reinforced and unreinforced concrete pipes polyvinyl chloride (PVC) pipes fibre reinforced concrete (FRC) pipes copper pipes.
Types of pipe joints may include:	cast iron: flanged, flexible, sleeve, bell and spigot joints steel: butt and spigot and socket welded joints, and flanged joints Viking Johnson coupling PVC: insert fitting and flared compression rubber gasket joints FRC: gibault, machined and rubber joints concrete pipes: socket mortar, socket mastic and socket rubber ring.
Types of valves, meters and components may include:	stop valves, non-return valves, flow control valves, pressure control valves, energy dissipaters and air release valves venturi and orifice meters, inferential propeller blade or vane meters, and waste and leak detection meters.
Pipe protection may include:	non-metallic coatings metallic coatings chemical treatments cathodic.
Pipe linings may include:	cement mortar inversion lining slip lining spiral liners pipe bursting.
Disinfectant methods may include:	continuous feed slug foam swabs pigs flushing.
Pipe inspection and tests may include:	pressure leakage water quality compaction confined spaces.
Plant and equipment may include:	excavators backhoes trench excavators trench compactors trucks loaders cranes.
Trench support systems may include:	timber struts wales and runners steel trench sheets box shields poling boards trucking frames.
Structures may include:	pump stations valve chambers inspection chambers thrust blocks pipe supports.
Materials may include:	concrete steel clay sand rock crushed rock geofabric cloth plastics.
Relevant standards may include:	appropriate Australian standards related to the maintenance or construction of water reticulation systems.
Documents may include:	permits approvals plans receipts schedules analysis sheets cost sheets time sheets test reports inspection reports.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK209A Perform field support duties in the construction and maintenance of sewerage collection systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers providing support activity in the construction and maintenance of sewerage collection systems.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish site for sewerage collection system maintenance or construction	1.1. Work is planned and programmed to be undertaken in accordance with drawings, specifications and other documentation. 1.2. Work site is prepared and maintained in safe condition and in accordance with the occupational health and safety (OHS) requirements and regulations of other relevant authorities. 1.3. Work is assigned to appropriate accredited personnel or gangs to meet sewerage collection job requirements. 1.4. Traffic control is planned at the work site and signed in accordance with the regulations of various authorities and the Australian standards Manual of Traffic Control Devices. 1.5. Underground and overhead obstructions and other utility services are located.
2. Carry out sewerage collection maintenance	2.1. Condition of the sewerage collection system is monitored, tested, sampled and reported on. 2.2. Sewerage collection problems and the source of odours and gases identified by tests are responded to. 2.3. Problems associated with sewerage manholes and chambers are inspected and rectified. 2.4. Correct sewerage collection service and condition are located and identified. 2.5. Defective components of pipeline are repaired, replaced or serviced as required. 2.6. Functional pressure/non-pressure tests of items are carried out. 2.7. Sewerage collection pipes and equipment are cleaned. 2.8. Service is reinstated after maintenance work has been passed at final inspection.
3. Excavate trenches and manholes	3.1. Appropriate drainage is provided for the diversion of all uncontaminated water from the site and silt traps are set up as required to prevent damage to the environment. 3.2. Environmental protection devices are installed as required to meet environmental regulations. 3.3. Levels and lines of works and location of manholes are set up according to the drawings. 3.4. Excavation plant is selected according to requirements. 3.5. Dewatering equipment is installed. 3.6. Trenches are excavated to the depth and grade shown on the plans, and shoring or shields are installed or trenches are battered back according to OHS requirements. 3.7. Pressure or other tests are completed as specified. 3.8. Trenches are backfilled with selected materials , compacted in layers and the surface is finished according to specifications and levels shown on the plans.
4. Carry out construction of sewerage collection service	4.1. Trench bottom is prepared and pipe bedding is laid to specifications in accordance with the drawings. 4.2. Pipes are placed and valves, fittings and flow control devices are fitted in accordance with the drawings and specifications. 4.3. Functional tests of mains and components are carried out. 4.4. Sewerage collection system is placed in service and the performance of the sewerage collection system is monitored. 4.5. Manholes, inspection and valve chambers, minor structures and thrust blocks are constructed.
5. Complete necessary documentation	5.1. Construction and maintenance reports are completed and filed to meet council's requirements. 5.2. The as constructed plans and drawings are completed in accordance with completed work.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting plans and specifications, and plant and equipment capabilities measuring and calculating quantities measurement and methods of setting out trade-specific skills.
Required Knowledge
OHS requirements construction and maintenance practices related to sewerage collection systems pipe materials and components technology work scheduling, inspection, testing and monitoring work site traffic management monitoring and testing methods and procedures state and local environmental requirements.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Appropriate materials, pipes and components, construction methods and processes are used for the efficient maintenance and construction of sewerage collection systems. Plans and specification are adhered to. Safety on work sites is ensured. Australian standards, codes of practice and advisory standards are met.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Types of pipes may include:	lined steel pipes cast and ductile iron pipes reinforced and unreinforced concrete pipes polyvinyl chloride (PVC) pipes fibre reinforced concrete (FRC) pipes vitrified clay pipes fibre glass reinforced pipes butadiene styrene pipes.
Types of pipe joints may include:	cast iron: flanged, flexible, sleeve, bell and spigot joints steel: butt and spigot and socket welded joints, and flanged joints Viking Johnson coupling and victaulic coupling PVC: insert fitting, flared compression rubber gasket and solvent welded joints FRC: gibault, machined and rubber joints concrete pipes: socket mortar, socket mastic and socket rubber ring vitrified clay: bell and socket butadiene styrene: solvent cement welded to bell and spigot joints.
Types of valves, meters and components may include:	stop valves non-return valves flow control valves air release valves waste and leak detection meters.
Pipe protection may include:	non-metallic coatings metallic coatings chemical grouting treatments cathodic crinite.
Pipe repair and linings may include:	cement or epoxy mortars inversion lining slip lining spiral liners pipe bursting.
Cleaning methods may include:	power and hand-operated rods sewer balls and tyres high velocity cleaners kites and bags flushing scrapers scooters bucket machines chemical control.
Pipe inspection and tests may include:	water and air pressure tests leakage infiltration tests visual smoke test dye test television monitor gas detection.
Pipe line odours and gases may include:	hydrogen sulphide aeration chlorinating rodent and insect control confined spaces.
Plant and equipment may include:	excavators backhoes trench excavators trench compactors trucks loaders cranes.
Materials may include:	concrete steel clay sand rock crushed rock geofabric cloth plastics.
Trench support systems may include:	timber struts wales and runners steel trench sheets box shields poling boards tucking frames.
Structures may include:	manholes valve chambers inspection chambers thrust blocks pump chambers pipe supports.
Relevant standards may include:	appropriate Australian standards related to the maintenance or construction of sewerage collection systems.
Documents may include:	permits approvals plans receipts schedules analysis sheets cost sheets time sheets test reports inspection reports.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK210A Perform field support duties in concrete construction

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers providing support activity in the construction of concrete works.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish facilities for concrete construction	1.1. Work is planned and programmed to be undertaken in accordance with drawings, specifications and other documentation. 1.2. Work site is prepared and maintained in a safe condition in accordance with the occupational health and safety requirements (OHS) and regulations of other accredited authorities. 1.3. Traffic control is signed in accordance with relevant Australian standards . 1.4. Underground and overhead obstructions and other utility services are identified. 1.5. Environmental protection devices are installed as required to meet environmental regulations.
2. Carry out basic concreting operations	2.1. Aggregates and cement are handled to maintain quality of materials . 2.2. Concrete components are mixed and batched to achieve specified requirements. 2.3. Correct concreting tools and equipment are selected for specific operators to achieve the specified finish. 2.4. Concrete is transported, placed and finished. 2.5. Correct materials for expansion joints and installation are selected in accordance with the manufacturers' instructions and/or drawings. 2.6. Pre-cast sections are installed in accordance with specifications.
3. Select and install steel reinforcing when required	3.1. Correct reinforcement is selected and installed when required or as shown in the drawings.
4. Set up formwork and falsework when required	4.1. Materials for formwork and falsework are selected. 4.2. Approved procedures and methods for erection and dismantling of falsework are followed. 4.3. Approved procedures and methods for erection and dismantling of formwork are followed.
5. Maintain records of concrete structures	5.1. Information is recorded in accordance with council and legislative requirements. 5.2. Details are recorded clearly, accurately and legibly. 5.3. Records are secured, accessible and up to date.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
written and verbal communication reading and interpreting plans and specifications, plant and equipment capabilities and estimating plant output civil works construction techniques and methods measurement and methods of setting out calculating quantities trade-specific skills related to work undertaken material testing and translation.
Required Knowledge
OHS requirements construction and maintenance practices associated with construction and maintenance of concrete structures materials technology associated with construction and maintenance of concrete structures work scheduling, inspection, testing and monitoring work site traffic management monitoring and testing methods and procedures.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Appropriate materials, construction methods and processes are used in the construction and maintenance of concrete structures. Plans and specifications are adhered to. Safety on work sites is ensured. Australian standards, codes of practice and advisory standards are met.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Types of construction materials may include:	reinforcing steel steel mesh timber ply boards geofabrics cement pre-cast concrete components ready-mix concrete concrete mortars.
Formwork and falsework may include:	timber steel ply boards scaffolding and fittings propriety steel and timber forms falsework foundations form sealant and oils boxing slip form.
Concrete may include:	basket box wheelbarrow concrete mixer pumping crane kibble boom hand screeds wooden floats aluminium floats edging tools.
Concrete structures may include:	kerb and channel (pre-cast or cast in situ) concrete slabs concrete foundations retaining walls manholes (pre-cast or cast in situ) gully inlets footpaths bikeways.
Relevant standards may include:	Australian standards, codes of practice and other relevant standards associated with concrete construction.
Records may include:	test reports job diaries instructions correspondence time sheets accident reports costing sheets.
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Unit Sector(s)

Unit Sector	Operational Works
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK211A Perform field support duties in the construction and maintenance of drainage systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers undertaking relevant field support duties in the construction and maintenance of drainage systems within council areas. The unit looks at establishing the facilities required for drainage work and excavation operations, the installation of pipes and the requirement to keep appropriate records.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The ability to use appropriate materials, excavation methods and processes and adhere to relevant standards must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish site facilities for drainage and concrete construction	1.1. Work is planned and programmed to be undertaken in accordance with drawings, specifications and other documentation. 1.2. Work site is prepared and maintained in accordance with occupational health and safety (OHS) requirements and regulations. 1.3. Traffic control is planned at job site and signed in accordance with relevant Australian standards. 1.4. Underground and overhead obstructions and other utility services are identified. 1.5. Appropriate signage is selected, established and maintained at work site.
2. Construct appropriate pits and manholes	2.1. Plant, equipment, tools and materials to construct manholes and pits are selected. 2.2. Pits and manholes are constructed according to council requirements.
3. Carry out excavation operations associated with stormwater drainage	3.1. Appropriate tools, plant and equipment are used to perform trenching operations. 3.2. Excavation is undertaken, shoring installed and trenches are battered back according to OHS requirements. 3.3. Appropriate drainage is provided to allow for the diversion of uncontaminated stormwater from the work site. 3.4. Environmental protector devices are installed as required to meet environmental regulations.
4. Install a variety of drainage pipes	4.1. Appropriate drainage pipes for stormwater and subsoil drainage are installed to meet specified requirements. 4.2. Trench bottoms are prepared and laid using appropriate tools, control devices, equipment, bedding and drainage materials, in accordance with drawings and specifications. 4.3. Trenches are backfilled using appropriate backfill, in accordance with specified requirements.
5. Maintain records relating to drainage	5.1. Information is recorded in accordance with council and legislative requirements. 5.2. Details are recorded clearly, accurately and legibly. 5.3. Records are secured, accessible and up to date.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
written and verbal communication skills reading and interpreting plans and specifications, and plant and equipment capabilities civil works construction techniques and methods calculating quantities trade-specific skills related to work undertaken material testing.
Required Knowledge
OHS requirements construction and maintenance practices materials technology associated with drainage systems work scheduling, inspection, testing and monitoring work site traffic management monitoring and testing methods and procedures.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Demonstrated ability to: use appropriate materials, excavation methods and processes for the construction and maintenance of drainage systems Demonstrated ability to adhere to plans and specifications Demonstrated ability to adhere to relevant OHS practices on site Demonstrated ability to adhere to Australian standards, codes of practice and advisory standards.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time, which is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and the trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Signage may include:	statutory directional and information road lines and road markings reflectors centre lines directional lines shoulder lines.
Drainage may include:	table drains mitre kerb and channelling gullies run-offs culverts sump baskets end walls gabions subsoil drains stormwater drains manholes and pits leaching leachate control.
Pipes may include:	polyvinyl chloride (PVC) pipes, fibre reinforced concrete (FRC) pipes, reinforced and unreinforced concrete pipes, and corrugated and slotted PVC pipes concrete joints: butt, socket mortar, socket mastic and socket rubber ring PVC joints: insert and flared compression rubber gasket FRC joints: gibault, machined and rubber joints.
Types of records may include:	test reports job diaries instructions correspondence time sheets accident reports costing sheets.
Hidden text

Unit Sector(s)

Unit Sector	Operational Works
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK212A Perform field support duties in a roadwork environment

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the competencies required to undertake relevant field support duties in the construction and maintenance of roads within Council areas. The unit looks at establishing the facilities required for road works, the preparation of surfaces and materials necessary for road construction and maintenance and the use of appropriate signage at the work site.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The ability to use appropriate materials, construction methods and processes and adhere to relevant standards must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish site facilities for road maintenance and construction	1.1. Work is planned and programmed to be undertaken in accordance with drawings, specifications and other documentation. 1.2. Work site is prepared and maintained in a safe condition in accordance with OHS requirements and regulations of other accredited authorities. 1.3. Traffic control is planned at job site and signed in accordance with relevant Australian Standards. 1.4. Underground and overhead obstructions and other utility services are identified. 1.5. Appropriate signage is selected, established and maintained at work site.
2. Construct appropriate pits and manholes	2.1. Plant, equipment, tools and materials to construct manholes and pits are selected. 2.2. Pits and manholes are constructed according to council requirements.
3. Construct roads and pavements	3.1. Site is set out, cleared and prepared 3.2. Earthworks are undertaken and the sub-grade prepared. 3.3. Construction materials are spread and compacted using appropriate plant, equipment , materials and construction. 3.4. Pavement surface for construction of wearing surface using either a bitumen seal or asphalt surface. 3.5. Pavement markings are applied and signs, safety rails and markers are erected as specified.
4. Maintain roads and pavements	4.1. Surface is set out and prepared for resealing/patching or other maintenance activities. 4.2. Levelling tasks are carried out where necessary using appropriate plant and equipment. 4.3. Materials used to maintain the pavement are prepared correctly using appropriate tools and equipment. 4.4. Repairs on road pavement, kerb and channel, potholes, sealing and asphalt overlays are made using appropriate tools, plant and equipment. 4.5. Subsurface and surface open drains are maintained, repaired and cleared where necessary. 4.6. Trees and shrubs are trimmed or removed and weeds are controlled according to council requirements. 4.7. Verges are mown by tractor signs in relation to their meaning, positioning and material.
5. Maintain records for road construction and maintenance	5.1. Information is recorded in accordance with council and legislative requirements. 5.2. Details are recorded clearly, accurately and legibly. 5.3. Records are secured, accessible and up-to-date.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
written and verbal communication skills reading and interpreting plans and specifications, plant and equipment capabilities and estimation of plant output civil works construction techniques and methods calculation of quantities trade specific skills related to work undertaken material testing.
Required Knowledge
OH&S requirements construction and maintenance practices materials technology associate with roads construction and maintenance work scheduling, inspection, testing and monitoring work site traffic management monitoring and testing methods and procedures.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, the knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered	Demonstrated ability to use appropriate materials, construction methods and processes for the construction and maintenance of roads. Demonstrated ability to adhere to plans and specifications. Demonstrated ability to adhere to relevant occupational health and safety practices on site. Demonstrated ability to adhere to Australian standards, codes of practice and advisory standards.
Context of assessment	Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined in the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the Key Competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate his/her handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completing workplace documentation third party reports from experienced practitioner completion of self-paced learning materials including personal reflection and feedback from trainer/coach/supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications	The learner and the trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Signage includes:	statutory directional and information road lines/road markings reflectors centrelines directional lines shoulder lines.
Earthworks may include:	clearing grading levelling excavating trenching.
Plant and equipment may include:	bulldozers excavators trucks graders compactors loaders skid steers pumps.
Types of construction materials may include:	soils (clay, sand, gravel, silt) crushed rock soil aggregates concrete aggregates filter sands and aggregates bitumen cutback bitumen bitumen emulsion.
Types of surfaces may include:	bitumen and emulsion seal unsealed gravel concrete segmental pavers asphalt pre-mix primer seal.
Types of records may include:	test reports job diaries instructions correspondence time-sheets accident reports costing sheets.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK301A Evaluate works maintenance needs and priorities

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers identifying and evaluating works conditions to ensure public safety and the preservation of assets.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify works requirements	1.1. A preventative maintenance strategy is developed and prioritised to meet council's safety standards and asset management program. 1.2. Regular cycle inspections are carried out and assessed in accordance with council requirements. 1.3. User complaints are followed up and assessed in accordance with council procedures . 1.4. Complaints are assessed to identify the need for emergency action to ensure user or public safety. 1.5. Specialist advice is sought on complex or additional technical matters as required.
2. Maintain traffic flow	2.1. Traffic volume is monitored and traffic control systems are maintained as planned.
3. Inspect and report on works condition	3.1. Works are inspected and maintenance requirements are identified and assessed. 3.2. Problems and faults are recorded in accordance with council requirements. 3.3. Reports are prepared that outline rectification details.
4. Prioritise and schedule maintenance and repairs	4.1. Requirements for works maintenance are prioritised to ensure public safety and preservation of assets. 4.2. A decision on appropriate maintenance action is determined.
5. Maintain records	5.1. Asset registers are prepared in accordance with council and legislative requirements. 5.2. Details are recorded clearly, accurately and legibly. 5.3. Records are secured, made accessible and kept up to date.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
assessing risks and safety technical knowledge specific to works project prioritising work in a range of conditions problem solving with others in a multicultural environment communicating with other employees and the public.
Required Knowledge
council structure and services maintenance history of assets council asset network community needs and expectations.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Project is safely undertaken and meets relevant standards of public safety and asset preservation. Reports must show evidence of inspections and assessment or evaluation.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Evaluation may include:	park patrols road patrols surveys pest and weed eradication or control programs aerial surveillance photography.
Asset may include:	council asset register asset network.
Council procedures may include:	customer complaints system faults and repair procedures.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK302A Oversee traffic control plan around a work site

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the overall planning and monitoring of safe traffic control around a council work site.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Assess work site	1.1. Work site is assessed and a traffic control plan is developed in accordance with Australian standards.
2. Implement traffic control plan	2.1. Residents are advised of temporary traffic control arrangements. 2.2. Traffic control devices are set up according to traffic control plan. 2.3. The work area is clearly defined and separated by traffic control devices. 2.4. Traffic controllers are located according to the traffic control plan.
3. Monitor traffic flow	3.1. Traffic flow is monitored and adjustments are made to maintain flow. 3.2. Interaction with members of the public is conducted according to council procedures.
4. Maintain traffic control plan	4.1. Record of traffic control plan is maintained according to workplace procedures . 4.2. Incidents or accidents are investigated and reported according to workplace procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
assessing work site traffic requirements contingency planning to modify plan for changes in conditions supervising and monitoring traffic controllers written and diagrammatic interpretation and application.
Required Knowledge
workplace and equipment safety requirements relevant Australian standards council procedures and policies for customer service and traffic plans.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Australian standards for traffic control are complied with. Effective traffic flow is maintained. Appropriate adjustments and monitoring procedures are followed. Communication with traffic controller and public is effective.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Traffic may include:	vehicular pedestrian livestock.
Traffic route may include:	alternative access detours.
Instructions may include:	oral diagrammatic.
Conditions may include:	time location climatic.
Plan may include:	using council procedures and meeting Australian standards.
Workplace procedures may include:	council policies and guidelines on communicating with the public out-of-hours site inspections maintenance of traffic control plan records reporting of incidents or accidents.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK303A Prepare site for new operational works

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers establishing a project site at the commencement of works.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish site facilities	1.1. Amenities and/or areas for storage of tools, equipment and materials are set up and are convenient to the work area. 1.2. Site security is established to protect assets during works. 1.3. Work site is signed to meet occupational health and safety requirements. 1.4. Site facility area is maintained in accordance with environmental and safety standards.
2. Prepare works area	2.1. Survey levels and lines are set out according to plans and specifications. 2.2. Identified services are located and tagged for relocation, termination or suspension. 2.3. Required demolition and clearing is undertaken and materials are removed according to specifications.
3. Plan and prepare works	3.1. Location of works elements is identified from site plans. 3.2. Sequence of work is determined from drawings and instructions. 3.3. Appropriate tools, equipment and materials are selected in quantities necessary for the tasks. 3.4. Personal protective equipment is correctly selected, used and maintained.
4. Undertake site close-down	4.1. Site area is cleaned and rehabilitated on decamping.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
surveying interpreting plans calculating weights, volume, ratio and quantities planning and organising prioritising and scheduling interpreting plans and sequencing work.
Required Knowledge
council policies and procedures plant and equipment functions materials technology local geographical soil structure state and local environmental requirements.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Site is prepared for efficient, safe and secure undertaking of project. Site is prepared to protect assets in accordance with council and state environmental standards.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Survey may include:	construction subdivision route location and earthworks topographic hydrographic and elements of photogrammetry traditional total work station aerial.
Survey equipment may include:	tripods tribachs theodolite prisms steel bands rods plumb bobs angular measuring devices distance measuring total station data recorders data downloaders.
Environment may include:	environment management strategy erosion and sediment control plan.
Plans may include:	specifications sequence of work drawings instructions.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK304A Construct and maintain drainage systems

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the construction and maintenance of drainage systems.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish area for drainage works	1.1. Tools and safety equipment requirements are identified and obtained, and lines and levels are set up according to plan. 1.2. Lines and levels are set up according to plan. 1.3. Excavation is undertaken according to plan. 1.4. Excavation is secured to prevent injury to the public and workers. 1.5. Appropriate drainage is provided to allow for the diversion of uncontaminated stormwater from the work site and to prevent environmental damage. 1.6. Environmental protection devices are installed as required to meet requirements. 1.7. Formwork or shoring is provided where required. 1.8. Work is planned and undertaken in accordance with occupational health and safety (OHS) and traffic control requirements.
2. Construct or restore ground drainage	2.1. Pre-bedding is laid to specifications. 2.2. Pre-cast or moulded structures are placed to specifications.
3. Construct or restore surface drains	3.1. Surface drains are prepared and levelled according to plan. 3.2. Earth and rubble drains are constructed to plan.
4. Maintain drainage systems	4.1. Surface drains are inspected and cleared of weeds and debris. 4.2. Subsoil drainage systems are flushed and cleaned. 4.3. Culverts are cleared of debris, cleaned and if necessary reinstated. 4.4. Drains, access holes, pits and traps are cleaned and repaired and if necessary reinstated. 4.5. Pipes are rehabilitated using proprietary rehabilitation systems.
5. Rehabilitate works area	5.1. Verges and medians are surfaced and planted or turfed according to specifications. 5.2. Site is restored to required condition. 5.3. Private and public property structures are reinstated.
6. Complete necessary documentation	6.1. Construction and maintenance reports are completed and filed to meet council's requirements. 6.2. The as constructed plans and drawings are completed in accordance with completed works.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting plans and specifications, and plant and equipment capabilities measuring and calculating quantities.
Required Knowledge
OHS requirements work site traffic management materials technology related to drainage systems appropriate drainage options work scheduling, inspection and testing working in a team state and local environmental requirements.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Appropriate materials are selected for the construction and maintenance of the works. Appropriate construction methods and processes are used. Plans and specifications are adhered to. Safety on work site is ensured. Australian standards are met.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Pipeline rehabilitation may include:	folded and formed liners cured in-place resin liners spiral wound liners slip liners pipe grouting machines.
Drainage systems may include:	above and in-ground stormwater wastewater fittings culverts traps drains access holes geofabric strip drains and cloth.
Pipe types may include:	concrete polyvinyl chloride (PVC) steel and fibre concrete corrugated PVC and steel pipes recycled plastics.
Relevant standards may include:	Australian standards and other relevant standards.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK305A Construct and maintain concrete structures

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the construction and maintenance of concrete structures.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Divert or drain water from the work site	1.1. Appropriate drainage is provided to allow for the diversion of water from the work site and to minimise damage to the environment. 1.2. Safe and appropriate methods are used to pump or drain contaminated stormwater from excavations to prevent damage to the environment. 1.3. Environmental protection devices are installed to meet environmental regulations. 1.4. Work is planned and undertaken in accordance with occupational health and safety (OHS) and traffic control requirements.
2. Construct or maintain concrete structures	2.1. Excavation work, formwork and concrete reinforcement are set out according to plans and specifications. 2.2. Concrete and reinforced steel are placed and finished in accordance with specifications and relevant standards . 2.3. Pre-cast concrete sections are removed or installed in accordance with specifications. 2.4. Pre-stressing of concrete is undertaken in accordance with approved practice. 2.5. Appropriate maintenance methods are used and works are undertaken as specified.
3. Reinstate or landscape works area	3.1. Edges, shoulders and potholes are patched or repaired. 3.2. Pavement is profiled and resealed and material is recycled as appropriate. 3.3. Landscape works are carried out as required.
4. Maintain records	4.1. Information is recorded in accordance with council and legislative requirements. 4.2. Details are recorded clearly, accurately and legibly. 4.3. Records are secured, made accessible and kept up to date.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
concrete placement, compaction, finishing and curing formwork, shoring and falsework setting out scaffolding steel fixing reading and following plans and specifications operating plant and equipment earthworks measurement.
Required Knowledge
OHS requirements work site traffic management materials technology related to concrete construction state and local environmental requirements.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Appropriate materials and processes are used for the effective construction and maintenance of concrete structures. Plans and specifications are adhered to. Safety at work site is achieved. Australian standards are met.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Concrete may include:	concrete grades of cement and mortar pre-mixes ready-mixes.
Concrete placement may include:	basket box wheelbarrow concrete mixer pumping crane kibble boom.
Maintenance methods may include:	patching joint repair resurfacing dowling connecting to existing work.
F ormwork may include:	elevated table forms boxing place props forms suspended slip forms steel forms timber forms.
Falsework may include:	scaffolding timber steel aluminium.
Earth stabilisation may include:	criblock gabions reinforced earth stone pitching stone blocking sand bagging geotextile fabrics spray seeding line cement and bitumen.
Relevant standards may include:	AS1012 AS1012.1 AS3610 AS3600 AS3799 and other relevant standards.
Structures may include:	kerb and channel concrete slabs retaining walls manholes chambers gullies and culverts.
Records may include:	time sheets accident reports delivery dockets.
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Unit Sector(s)

Unit Sector	Operational Works
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK306A Construct roads and pavements

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the construction of roads and pavements.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Divert or drain water from the work site	1.1. Appropriate drainage is provided to allow for the diversion of uncontaminated stormwater from the work site and to prevent damage to the environment. 1.2. Environmental protection devices are installed as required to meet environmental regulations.
2. Set up for road construction	2.1. Levels and construction lines and pegs are set out to plans. 2.2. Site is grubbed and cleared of scrub and topsoil and sub-grade is prepared according to plans and specifications. 2.3. Construction site is secured to prevent injury to the public and workers and damage to property. 2.4. Traffic control and warning signs are put into place in accordance with regulations.
3. Construct roads	3.1. Sub-grade is checked for soft spots, excavated and backfilled with selected materials and compacted in layers to specifications. 3.2. Subsoil and stormwater drainage are laid according to plans and excavation is backfilled with selected materials and compacted in accordance with the specifications. 3.3. Earth stabilisation is completed to specifications. 3.4. Pavement structure is constructed and completed in accordance with plans and specifications. 3.5. Road is shaped, contoured, compacted and prepared for road finish in accordance with plans and specifications. 3.6. Wearing surface materials are applied using selected equipment and tools in accordance with specifications. 3.7. Pavement lines are spotted in accordance with the traffic plan and applied to the surface in accordance with specifications. 3.8. Traffic control and warning signs are removed when all risks have ceased.
4. Install signage and furniture/appurtenances	4.1. Signage is positioned in accordance with the traffic plan and relevant standards . 4.2. Guard and handrails are placed in accordance with the traffic plan, specifications and relevant standards. 4.3. Light poles are placed and connected in accordance with the lighting plan and specifications. 4.4. Road fencing and noise insulation are constructed in accordance with plans and specifications. 4.5. Furniture /appurtenances are placed in accordance with plans and specifications.
5. Rehabilitate works area	5.1. Verges and medians are surfaced and planted or turfed according to landscaping plans and specifications. 5.2. Site is restored to the required condition in accordance with plans and specifications. 5.3. Private and public property areas and structures are restored in accordance with instructions.
6. Maintain records	6.1. Information is recorded in accordance with council and legislative requirements. 6.2. Details are recorded clearly, accurately and legibly. 6.3. Records are secured, made accessible and kept up to date.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting plans, drawings and specifications, and plant and equipment capabilities measurement calculating quantities state and local environmental requirements.
Required Knowledge
occupational health and safety requirements work site traffic management materials technology related to road construction appropriate drainage options work scheduling, testing and inspection working in a team.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Sub-grade materials are identified and appropriate treatments are selected. Appropriate materials are selected for the construction of the works. Appropriate construction resources and processes are used. Plans and specifications are adhered to. Safety on work sites is ensured. Australian standards are met.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Surface type may include:	sealed unsealed gravel bitumen concrete segmental pavers asphalt pre-mix.
Earthworks may include:	clearing grubbing excavating grading levelling trenching compacting.
Subgrade may include:	clay, sand or gravel modification treatments soft spots levelling compaction preparation.
Stabilisation may include:	synthetics soil and clay geomixes concrete criblock gabions reinforced earth stone pitching stone blocking sand bagging geotextile fabrics spray seeding.
Pavement may include:	crushed rock soil aggregate grader-placed paver-placed compacted by static roller, vibratory roller, pneumatic roller or concrete train.
Drainage may include:	table drain mitre kerb and channelling run-offs culverts sump baskets end walls gabions subsoil drains leaching weirs leachate control.
Furniture may include:	bins bus shelters guide posts bollards benches seats fences guardrails historical lamp posts tables rest areas utility poles handrails noise suppressors.
Signage may include:	statutory directional information road lines road markings reflectors centre lines directional lines shoulder lines.
Relevant standards may include:	AS1742.3 and other relevant standards.
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Unit Sector(s)

Unit Sector	Operational Works
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK307A Maintain reticulated services

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the maintenance of reticulated services.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan the reticulated service maintenance	1.1. Work is planned and undertaken in accordance with identified needs, occupational health and safety (OHS) requirements and traffic control. 1.2. Tasks are assigned to appropriate licensed personnel to meet reticulated services' job requirements. 1.3. The work site is prepared in accordance with the regulations of relevant authorities and designed to meet Australian standards . 1.4. Environmental protection devices are installed as required to meet environmental regulations.
2. Carry out reticulated service maintenance	2.1. Pavement or vegetation is removed by manual or mechanical means to expose service pipes and to meet systems' performance requirements. 2.2. The correct reticulated service is accurately located and identified. 2.3. Defective components are repaired or replaced as required. 2.4. Components are serviced to specification. 2.5. Functional tests of items are carried out. 2.6. Clean and orderly work site is maintained during and after reticulated service maintenance in accordance with council requirements. 2.7. Services are returned to their intended purpose to ensure ongoing usefulness. 2.8. Service is reinstated after maintenance work has been passed at final inspection.
3. Complete necessary documentation	3.1. Documents are completed and filed to meet council requirements. 3.2. Records are secured, made accessible and kept up to date.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading plans and specifications operating plant and equipment measurement trade-specific skills state and local environmental requirements.
Required Knowledge
OHS requirements work site traffic management work scheduling of other trade skills.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Appropriate materials and processes are used for the efficient maintenance of reticulated services. Plans and specifications are adhered to. Safety at work site is achieved. Australian standards are met.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Reticulated services may include:	gas water electricity sewerage communication systems underground stormwater systems.
Documents may include:	permits approvals plans receipts schedules reports analysis sheets time sheets.
Relevant standards may include:	appropriate standards related to type of service.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK308A Lead a team

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the development, enhancement and maintenance of team performance and harmony.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Contribute to the development of team goals and priorities	1.1. Team members are involved in defining or clarifying goals and priorities. 1.2. Team members are kept informed of council's directions, objectives, plans and priorities relevant to the team. 1.3. Strategies for the achievement of goals are developed in consultation with team members. 1.4. Difficulties in meeting work requirements are identified and solutions are sought within the team. 1.5. Team goals are evaluated in the light of changing organisational goals.
2. Contribute to the enhancement of team performance	2.1. Team achievements are assessed to ensure achievement of team goals. 2.2. Team members are encouraged to share ideas regarding work practices. 2.3. Team progress and performance are monitored against agreed performance standards and time lines, and feedback is provided to the team. 2.4. Team members are encouraged to conduct self-assessment and develop their skills. 2.5. Training and development needs of team members are identified and appropriate recommendations are made.
3. Develop and maintain team harmony	3.1. Own behaviour reflects acceptance of team membership and is consistent with a team participative approach. 3.2. Opportunities for team members to discuss problems that directly or indirectly affect their work are regularly provided. 3.3. Potential or actual conflict between team members is identified promptly and the action taken is appropriate and in accordance with council policy and legislative requirements. 3.4. The contribution of all team members to outcomes is acknowledged.
4. Facilitate team meetings	4.1. Meetings address the business at hand and keep to agreed time frames. 4.2. Equity of participation and input by group members is maintained. 4.3. Feedback on progress of group is sought and suggestions for change are encouraged. 4.4. Written documentation about meeting outcomes is distributed and filed appropriately.
5. Compile and maintain records	5.1. Information is recorded in accordance with council and legislative requirements. 5.2. Details are recorded clearly, accurately and legibly. 5.3. Records are secured, made accessible and kept up to date.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
negotiation consultation analytical leadership interpersonal.
Required Knowledge
meeting procedures and techniques council structure and service.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Relevant council policies and procedures are followed. Ability to lead a team, work with the team as a whole as well as with individual members, and assess team goals and progress must be evident.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Resource restraints may include:	physical financial human environmental time frame.
Work plans may include:	short-term job plan project plan overall work plan of section, department, centre or service.
Appropriate team leader may include:	supervisor manager foreman.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK309A Coordinate the work activities of a team

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the coordination of the work activities of small work groups or teams.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Organise and oversee work of a team	1.1. Work plan is developed to meet schedule and instructions. 1.2. Expertise of individual group members is identified and drawn on in the allocation of tasks. 1.3. Tasks are clearly allocated and communicated to team members taking into account each member's knowledge of the work and level of language and literacy. 1.4. Roles and responsibilities are negotiated within the team . 1.5. Potential or actual problems within the team are identified and resolved or referred to appropriate personnel. 1.6. Work group's performance is discussed constructively with group members. 1.7. Work group progress is reported according to workplace requirements. 1.8. Council's equal employment opportunity policy and other policies and procedures relevant to the coordination of work are followed.
2. Maintain records	2.1. Information is recorded in accordance with council and legislative requirements. 2.2. Details are recorded clearly, accurately and legibly. 2.3. Records are secured, made accessible and kept up to date.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
problem solving record keeping analytical interpersonal.
Required Knowledge
prioritising activities contingency management scheduling.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Relevant council policies and procedures are followed. Ability to work with individual team members and the team as a whole must be evident. Work activities must fit council requirements and services provided. Work activities of the team or group are coordinated to achieve an efficient outcome. Developed work plans are adhered to.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Team may include:	work team work group indoor outdoor.
Work plan may include:	short-term daily work plan small project plan.
Employees may include:	full-time part-time casual employment program.
Problems may include:	group interpersonal conflicts.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK310A Maintain roads and pavements

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers the maintenance of roads and pavements.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Divert or drain water from the work site	1.1. Appropriate drainage is provided to allow for the diversion of uncontaminated stormwater from the work site and to prevent damage to the environment. 1.2. Environmental protection devices are installed as required to meet environmental regulations.
2. Set up for road maintenance	2.1. Maintenance areas are set out according to instructions or maintenance plan. 2.2. Maintenance areas are secured to prevent injury to the public and workers and damage to property and traffic control and warning signs are put in place in accordance with regulations. 2.3. Maintenance resources and materials are selected according to instructions or maintenance plan.
3. Maintain roads	3.1. Defective areas or potholes are excavated and replaced with selected materials and compacted in layers to specifications. 3.2. Defective areas are shaped and prepared for road finish in accordance with specifications. 3.3. Surfacing materials are applied using selected equipment and tools in accordance with specifications. 3.4. Pavement lines are spotted and replaced in accordance with specifications. 3.5. Defective kerb, channel and gully boxes are removed, disposed of appropriately and replaced in accordance with the specifications and relevant standards , using selected tools and equipment. 3.6. Subsoil drains are cleaned out and debris is removed and disposed of appropriately. 3.7. Side drains are cleaned out and debris is removed and disposed of appropriately. 3.8. Warning signs are removed when all risks have ceased.
4. Maintain signage and furniture/appurtenances	4.1. Defective signage is replaced to ensure it meets specifications and relevant standards. 4.2. Defective guard and handrails are replaced to ensure they meet specifications and relevant standards. 4.3. Defective light poles are replaced and connected according to specifications. 4.4. Defective road fencing and noise attenuation are replaced to meet specifications. 4.5. Defective furniture /appurtenances are replaced to meet specifications. 4.6. Signage and furniture/appurtenances are cleaned and restored using appropriate materials to meet specifications and relevant standards. 4.7. Defective pavement lines are restored in accordance with specifications and relevant standards.
5. Maintain verges and medians	5.1. Verges and medians are maintained to the relevant standards. 5.2. Verges and median drains are cleaned out and debris is removed.
6. Rehabilitate works area	6.1. Maintenance area is restored to required condition. 6.2. Private and public property areas and structures are restored in accordance with instructions.
7. Maintain records	7.1. Information is recorded in accordance with council and legislative requirements. 7.2. Details are recorded clearly, accurately and legibly. 7.3. Records are secured, made accessible and kept up to date.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
reading and interpreting plans and specifications, and plant and equipment capabilities measurement calculating quantities state and local environmental requirements.
Required Knowledge
occupational health and safety requirements work site traffic management materials technology related to road maintenance appropriate drainage options work scheduling, testing and inspection working in a team.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Appropriate materials are selected for the maintenance of the works. Maintenance resources and maintenance processes are selected. Plans, specifications and instructions are adhered to. Safety on work sites is ensured. Australian standards are met.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units (prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Surface type may include:	sealed unsealed gravel bitumen concrete segmental pavers asphalt pre-mix.
Site preparation may include:	clearing grading levelling excavating trenching.
Stabilisation may include:	synthetics soil and clay geomixes concrete criblock gabions reinforced earth stone pitching stone blocking sand bagging geotextile fabrics spray seeding.
Pavement may include:	crushed rock soil aggregate grader-placed paver-placed compacted by static roller, vibratory roller, pneumatic roller or concrete train.
Drainage may include:	table drain mitre kerb and channelling run-offs culverts sump baskets end walls gabions subsoil drains leaching weirs leachate control.
Furniture may include:	bins bus shelters guide posts bollards benches seats fences guardrails historical lamp posts tables rest areas utility poles handrails noise suppressors.
Signage may include:	statutory directional information road lines road markings reflectors centre lines directional lines shoulder lines.
Relevant standards may include:	AS1742.3 and other relevant standards.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK311A Maintain bridges

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers preparing, carrying out and recording minor bridge maintenance.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Divert or drain water from the work site	1.1. Appropriate drainage is provided for diversion or containment of water from the work site to prevent damage to the environment. 1.2. Environmental protection devices are installed as required to meet environmental regulations. 1.3. Excavation is undertaken in accordance with drawings and specifications . 1.4. Excavation is secured to prevent injury of employees and the public. 1.5. Formwork/shoring is provided in accordance with drawings, specifications and relevant standards .
2. Set up for bridge maintenance	2.1. Levels and lines are set to drawings and specifications. 2.2. Scaffolding is assembled to drawings and in accordance with relevant standards. 2.3. Excavation, formwork and concrete reinforcement are set out in accordance with drawings and specifications.
3. Respond to bridge maintenance	3.1. Rejected or damaged timber is removed and replaced. 3.2. Damaged steelwork is repaired, or removed and replaced. 3.3. Concrete is placed and finished. 3.4. Adjustments or repairs are made to surrounding fixtures and features. 3.5. Coating materials are applied in accordance with best practice procedures and specifications. 3.6. Temporary repairs are affected and safety barriers and signage are put in place. 3.7. Lines are spotted and marked. 3.8. Warning signs are erected and removed when all risks have ceased.
4. Maintain records	4.1. Information is recorded in accordance with council and legislative requirements. 4.2. Details are recorded clearly, accurately and legibly. 4.3. Records are secured, made accessible and kept up to date.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
concrete placement formwork and shoring reading and following plans and specifications setting out scaffolding operating plant and equipment manual lifting steel fixing excavating.
Required Knowledge
OHS regulations appropriate bridge maintenance and repair options.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Appropriate materials are used for efficient maintenance. Plans and specifications are adhered to. Safety of work site is ensured. Australian standards are met.
Context of assessment	May be assessed: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units (prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Bridge types may include:	small timber steel concrete stone suspension road or foot bridges jetties composite.
Plan specifications may include:	works plans engineers' drawing contract specifications.
Fixtures may include:	guardrails handrails kerbs.
Relevant standards may include:	occupational health and safety (OHS) formwork scaffolding AS1012 AS1012.1 AS3610 AS3600 AD3799 and other relevant Australian standards.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK401A Develop works maintenance schedule

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers developing a works maintenance schedule to meet the outcomes of a council asset management program.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prioritise works requirements	1.1. Work priorities are identified from council works requirements. 1.2. Information from visual inspections and customer reports or requests is considered in accordance with council procedures .
2. Prepare works schedule	2.1. Scope of work is confirmed to enable a preliminary estimate of resources and scheduling. 2.2. A feasibility plan is prepared to complete the work. 2.3. Recently completed works are reviewed to determine preliminary costs of design and construction.
3. Assess works proposals against budget and asset management program	3.1. Works proposals are assessed against council budget allocation. 3.2. Proposed maintenance works are prioritised and resources are allocated according to demand and the asset management program.
4. Complete documentation	4.1. Clear, concise reports are prepared and submitted as required. 4.2. An assets management system is updated in line with council procedures.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
project management in an engineering, civil construction or maintenance area interpreting plans, maps, charts, databases and specifications analysing data budgeting and life-cycle costing preparing feasibility plans under supervision.
Required Knowledge
relevant council policies and procedures relevant environmental legislation, policies and procedures range of services required and availability council's assets network maintenance history of assets research and scope of works project other relevant council priorities.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Assets register is used effectively. Council budget and planning estimate processes are adhered to. Information is presented clearly and concisely along with recommendations. Effective communication strategies for use with council personnel and council customers are developed and implemented.
Context of assessment	May be assessed through: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units (prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Source of funding may include:	commonwealth, state and local government other public tenders council loans infrastructure bonds.
Assets may include:	as determined by the council assets register.
Customers may include:	residents rate payers businesses elected members other personnel.
Council procedures may include:	assets management system customer requests work plans budget and planning estimates.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK402A Prepare for operational works

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers preparing a works project plan that is conveyed to relevant stakeholders.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare a plan to undertake works	1.1. Plans for works tasks are developed within allocated budgets, council policy, relevant management plans and in compliance with relevant structural design standards. 1.2. Plans are communicated to, and understood by, persons responsible for carrying out the works. 1.3. Accurate quantities of resources and materials are assessed to meet the project needs. 1.4. Areas for amenities and/or storage of tools, equipment and materials are identified. 1.5. Works are planned within occupational health and safety requirements. 1.6. Liaison with relevant agencies and authorities is undertaken to identify the location of potential hazards.
2. Assess current conditions and traffic volume	2.1. Relevant authorities and persons affected by the work are informed of traffic control and other necessary measures. 2.2. Traffic control devices and signals are selected in accordance with regulations and standard practice. 2.3. Appropriate traffic control equipment is selected according to the conditions that apply.
3. Inform the general public and relevant authorities	3.1. Instructions and requests to the public and authorities are transmitted concisely and in accordance with council's operating procedures. 3.2. Public enquiries are responded to in accordance with council procedures . 3.3. Information relating to incidents or accidents is reported and recorded clearly and accurately in accordance with council and legal requirements.
4. Procure and confirm required materials and equipment	4.1. Availability of specified resources and materials or alternatives is confirmed. 4.2. Resources and materials are procured in accordance with council policies and procedures.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
organisational capability across a range of physical and human resources communicating with public, other authorities and council staff estimating resources and capacity calculating quantities of resources and materials.
Required Knowledge
materials technology construction technology works methods state and local government standards relevant environmental legislation climatic conditions supply networks and council procurement policies road and traffic safety regulations.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Works project information is relayed to relevant staff. Liaison with public and relevant authorities is undertaken. Safety of work site is ensured.
Context of assessment	May be assessed through: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Council programs may include:	council works programs departmental works programs depot programs maintenance programs works patrols.
Council procedures may include:	communicating to the public on traffic disruption planning seeking permission or approval from other agencies procuring materials and equipment.
Specialists may include:	state road and rail authorities civil and traffic engineers consultants.
Documentation may include:	analysis sheets time sheets diary entries work sheets meeting notes cost analysis planning specifications drawing plans.
Authorities may include:	police fire emergency.
Traffic may include:	vehicular aircraft locomotive pedestrian livestock.
Relevant stakeholders may include:	utilities road traffic authorities residents businesses community groups community services environmental protection agencies.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK403A Manage civil plant and resources

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers managing civil plant and resources.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Manage job for civil construction	1.1. Job is planned in accordance with drawings and specifications to enable completion on budget and within allocated time. 1.2. Operations identified are consistent with the job plan, work activities are integrated and priorities are established consistent with enterprise policies.
2. Select appropriate plant and equipment	2.1. Plant cycles of operation to undertake specific tasks are calculated. 2.2. Plant is selected in relation to its cycle of operation in a primary, secondary or static role. 2.3. Selection of plant and equipment is consistent with work plans, schedules and requirements of the task. 2.4. Availability of existing internal resources is identified. 2.5. Type and availability of external resources are assessed against the demands of the project.
3. Supervise and organise operation of plant and equipment	3.1. Selected plant and equipment are monitored on a regular basis to ensure maximum output is achieved. 3.2. Regular planned meetings are held between plant supervisors and works personnel to ensure plant operations are carried out with maximum efficiency. 3.3. Plant and equipment are organised to meet scheduled requirements. 3.4. Testing of works in progress is carried out to ensure selected plant and equipment are achieving specified standards in an efficient manner. 3.5. Consistent and accurate records of plant and equipment operation and use are recorded and maintained. 3.6. Progressive checks are conducted to ensure both routine and periodic plant and equipment maintenance is being carried out.
4. Maintain records	4.1. Records are kept in accordance with council requirements. 4.2. Details are recorded clearly, accurately and legibly. 4.3. Records are secured, made accessible and kept up to date.

Required Skills and Knowledge

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This describes the essential skills and knowledge and their level, required for this unit
Required Skills
plant and equipment operating procedures prioritising and scheduling organising supervising estimating record keeping.
Required Knowledge
plant and equipment functions manufacturers' specifications works management works methods relating to plant operation records maintenance.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Knowledge of operations and functions of plant and equipment used in civil construction and maintenance is demonstrated. Safety at work site and plant operation is achieved. Relevant council policies and procedures in the operation and maintenance of plant and equipment are adhered to.
Context of assessment	May be assessed through: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units (prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Types of plant may include:	bulldozers graders scrapers compactors excavators backhoes skid steer machines cranes profilers sweepers trucks tankers compaction plant.
Records may include:	manufacturers' data sheet maintenance time sheets plant usage fuel oils spare parts.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK404A Manage a civil works project

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers managing a civil works project within council areas. The unit addresses all aspects of planning, implementing and monitoring a civil works project through to completion, including the documentation required to support the project.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes and in varying locations. Knowledge of the legislation and regulations that provide the boundaries for the operation of civil works in councils is essential. The unit is particularly appropriate for staff responsible for supervising civil works projects and ensuring project outcomes are met.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Evaluate and assess the project	1.1. A site evaluation is organised and undertaken to determine scope of project. 1.2. Work scope, desired outcomes and key dates are identified and recorded according to relevant legislation and standards . 1.3. Required resources are identified and their availability is determined.
2. Plan and document the project	2.1. Tasks associated with the project are identified and documented. 2.2. The preparation of technical specifications is coordinated and managed to completion within the required time frame. 2.3. An overview plan is prepared, distributed and reviewed by key stakeholders. 2.4. Contingency plans are developed to ensure that delays in completing the project are addressed as early as possible. 2.5. Effective and efficient communication strategies are developed and documented to meet the needs of project stakeholders and service providers.
3. Prepare for project implementation	3.1. A workforce with required numbers and skills is established and fully briefed as to job requirements and planned time frame. 3.2. Priorities are organised to ensure agreed time frame is met. 3.3. Resources are ordered and arrangements are initiated to ensure delivery to site in accordance with planned time frame. 3.4. Project plan and schedule are drawn up, reviewed and amended where necessary.
4. Implement the project plan	4.1. A workforce with required numbers and skills is established and fully briefed as to job requirements and planned time frame. 4.2. Priorities are organised to ensure agreed time frame is met. 4.3. Resources are ordered and arrangements are initiated to ensure delivery to site in accordance with planned time frame. 4.4. Project plan and schedule are drawn up, reviewed and amended where necessary.
5. Monitor the project	5.1. Project is regularly reviewed against project plan in relation to safety, quality, resources, time frames, costs and equipment. 5.2. Deviations from the project plan are identified and actions are taken to recover original project program. 5.3. Deviations from original program requirements are reported to the appropriate personnel and direction is sought where necessary.
6. Complete documentation	6.1. Quality assurance documents and reports are provided in accordance with statutory, organisation or site requirements. 6.2. Plant and maintenance records are maintained in accordance with occupational health and safety (OHS) requirements. 6.3. Project completion is reviewed against the established plan and opportunities for future improvement are established and documented.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
contingency management applying quality assurance and quality control procedures identifying sources of errors coordinating work scope priority management and organisational skills leadership and management skills communication time management resource management project management using construction equipment and materials conducting mathematical calculations relevant to civil construction works.
Required Knowledge
relevant OHS regulations relevant statutory legislation and codes of practice relevant site safety procedures environmental awareness and procedures location of relevant plant and equipment quality assurance and control procedures plant and related systems contractual procedures project management principles and concepts work scope coordination and preparation human resource management principles civil construction knowledge and experience survey methodologies mathematical calculations relevant to planning and implementing civil works constructions.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: develop, implement and review detailed and thorough project plans in relation to civil works completed for council forecast, plan for and manage contingencies to ensure project outcomes are met within agreed time frames document accurately all project details according to legislative requirements and council standards ensure compliance with all legislative and regulatory requirements including observance of OHS legislation.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units (prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant legislation and standards may include:	OHS quality assurance, including relevant Australian standards environmental legislation council regulations and by-laws
Resources may include:	materials plant equipment, including specialist equipment tools finances specialist contractors and personnel
Contingency plans may need to consider:	weather changes worker injuries or illnesses worker absences supply breakdowns machinery failures
Documentation may include:	job cards budgets cost centres check sheets safety rule procedures plant records drawings quality assurance procedures and documentation maintenance procedures codes of practice contract specifications.
Communication strategies may include:	regular meetings with clients regular meetings with field staff.
Service providers may include:	internal staff contractors contract specialists.
Project plans may be drawn using:	Gantt charts PERT charts.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK405A Plan and supervise roadworks

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers planning and supervising manual and mechanical operations undertaken to maintain or repair roads within council areas. It covers the identification and application of appropriate materials for particular roadworks. The unit is appropriate for supervisors and team leaders of council roadworks.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation, codes and regulations that provide the boundaries for the operation of council roadworks is essential. The ability to use appropriate materials, construction methods and processes and adhere to relevant standards must be demonstrated.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan and prepare for roadworks and maintenance	1.1. Requests for roadworks are received and prioritised. 1.2. Site of roadworks and cause of defect are assessed to determine required materials, resources and safety precautions. 1.3. Quality assurance requirements are identified and incorporated into preparation for roadworks. 1.4. Traffic management requirements are assessed and adequate notification to the public of future roadworks and expected delays is arranged. 1.5. Work schedules are established outlining required equipment, resources, materials and optimum timing to complete works. 1.6. Appropriate plans, specifications or drawings are referred to, to ensure quality assurance is adhered to and maintained.
2. Evaluate road construction materials	2.1. Type and quantity of construction or repair materials are determined and delivery to site is arranged in accordance with established work schedule. 2.2. Required pre-mix and hot-mix materials are identified to suit job requirements. 2.3. Impurities in raw and processed materials are identified and recorded in accordance with council and quality assurance requirements. 2.4. Appropriate type of repair and repair material is recommended for defective road surfaces . 2.5. Manufacture and testing of all materials are conducted and recorded in accordance with appropriate Australian standards.
3. Supervise road construction and repair work	3.1. Appropriately skilled workforce is selected and scheduled to conduct roadwork. 3.2. Job specifications and required tasks are communicated effectively to scheduled workforce. 3.3. Road construction or repair work is monitored to ensure it satisfies quality assurance requirements and relevant legislation. 3.4. On-site occupational health and safety (OHS) requirements are monitored and observed at all times. 3.5. Emergency equipment is in working order and available at the work site. 3.6. Contingencies are managed to ensure quality of roadworks is maintained and work is completed within agreed time frames.
4. Monitor environmental impact of roadworks	4.1. Site drainage requirements are assessed in accordance with legislative requirements. 4.2. Quality of drainage water and run-off from the site is monitored to ensure compliance with legislation. 4.3. Issues relating to damage from environmental impact are identified and processes are implemented to prevent or minimise impact. 4.4. Reinstatement of the surrounding environment is planned and carried out in accordance with relevant legislation.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
interpreting, applying and communicating technical information problem solving contingency planning and management interpreting technical drawings and site plans supervisory and leadership skills communication project management time management organisation working under pressure and within time constraints using construction equipment using surveying equipment, including optical square, clinometer, dumpy level, tilting level, automatic level, change plates, laser level and laser plane.
Required Knowledge
site and equipment safety requirements appropriate state or territory legislation, regulations and codes quality assurance procedures relevant to roadworks equipment characteristics, technical capabilities and limitations manual handling techniques used in accordance with WorkSafe standards roadwork activity procedures basic geological and technical data diagnostic techniques properties, characteristics and uses of various road construction or repair materials relevant survey methodologies and calculations.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	The demonstrated ability to: comply with OHS regulations applicable to workplace operations and consistent with state or territory legislative requirements communicate roadworks information clearly to team members and others plan and supervise safe work practices in a range of environments understand emergency procedures and appropriate responses transfer skills to changing circumstances and environmental conditions provide job specifications to maintain sealed roads.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role. This unit of competency is dependent upon acquiring relevant prerequisite underpinning knowledge in the road construction industry.
Method of assessment	Competency should be assessed through direct simulated or actual workplace activities and questions related to underpinning knowledge. Competency in this unit may be determined concurrently, based upon project work. Competency may be assessed while work is undertaken under limited guidance, checking at various stages of the process and at the completion of the activity against the Performance Criteria and specifications.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include an appropriate range and variety of situations.
Resource implications	interpreting, applying and communicating technical information problem solving contingency planning and management interpreting technical drawings and site plans supervisory and leadership skills communication project management time management organisation working under pressure and within time constraints using construction equipment using surveying equipment, including optical square, clinometer, dumpy level, tilting level, automatic level, change plates, laser level and laser plane.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Roadworks activities may include:	rectifying imperfections in road surfaces (e.g. potholes) new road constructions existing road reconstructions work on different road types, including asphalt, bitumen, dirt or gravel.
Notification to the public may require:	monitoring traffic volumes advertisements in local newspapers signage in the area of planned roadworks.
Materials may include:	bituminous mixes asphalt gravel.
Drawings may include:	site plans and detailed plans roadworks plans of subdivision earthworks.
Surfaces may include:	haul roads formed or prepared roads, including highways, arterial roads, residential streets and secondary roads access roads pads.
Emergency equipment may include:	firefighting equipment medical and first aid kits personal protective clothing and equipment.
Contingencies may include:	weather changes worker injuries or illnesses worker absences supply breakdowns machinery failures.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK406A Supervise concrete works

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers supervising construction works using concrete. It requires candidates to be able to assess concrete materials in their raw and finished states, identify and evaluate the characteristics of different concrete types, identify defects and impurities in concrete and understand the effect of impurities in concrete. It is appropriate for supervisors of concrete constructions.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the relevant legislation, codes and regulations applicable to council construction works is required. The ability to apply materials knowledge, to source appropriate raw materials and to apply relevant testing methods to raw materials and finished concrete structures must be demonstrated.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Monitor assessment of construction materials	1.1. Plastic and hardened concrete properties are identified and recorded in accordance with relevant standards . 1.2. Types of hydraulic cement are identified. 1.3. Sources of aggregate are identified and listed, and properties of each are identified. 1.4. Any impurities in raw materials are identified and documented in accordance with relevant standards and quality assurance standards. 1.5. Raw materials used to make concrete and concrete constructions are tested to ensure quality of finished product.
2. Supervise the handling and placement of concrete	2.1. The effect of site access on the selection and distribution method of concrete is evaluated and documented. 2.2. Methods of distribution of concrete are listed and documented in accordance with legislative and organisational requirements. 2.3. Correct placement of level slabs, sloping slabs and vertical walls is ensured by monitoring field staff. 2.4. Reasons for, and effects of, compaction on plastic and hardened concrete are identified and listed. 2.5. Defects in concrete due to incorrect placement are identified and documented accordingly. 2.6. Finishing process and surface treatments to slab concrete are monitored and documented. 2.7. Accurate curing methods are observed and documented.
3. Identify faults in concrete and repair methods	3.1. Repair methods for cracked concrete are established. 3.2. Causes of concrete faults are identified and documented accordingly. 3.3. Field staff members are instructed to repair identified faults in concrete.
4. Maintain accurate records	4.1. Daily diary of work undertaken and observed is updated and maintained regularly in accordance with relevant standards and organisational requirements. 4.2. Directions given to relevant personnel are recorded accurately. 4.3. Changes or alterations to scheduled work activities are documented accurately and communicated to relevant personnel.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
placing and handling concrete and cement construction supervisory and leadership skills communication literacy and numeracy skills time management priority management planning and organising contingency management reading plans and calculating measurements.
Required Knowledge
interpretation of reports, working drawings and specifications nature of materials and effect of performance relevant national, state or territory legislation and local government policies and procedures OHS requirements relevant to civil construction and operational works civil construction requirements methods of testing raw materials.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Comply with occupational health and safety (OHS) regulations applicable to workplace operations. Research, interpret, apply and communicate technical information.
Context of assessment	Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence should be collected over a set period of time that is sufficient to include an appropriate range and variety of situations.
Resource implications	The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant standards may include:	industry standard specifications council standards relevant Australian standards quality assurance standards.
Identifying concrete properties may include:	admixtures, including air entraining agents, set controlling types and water reducing types testing of mix design, including selected applications using statistics, aggregate grading and first principles recognising principles of reinforced concrete utilising steel, wire and fibres.
Curing methods may include:	impermeable membrane curing continuously wetting concrete accelerated curing.
Methods of testing raw materials and types of concrete may include:	Texas ball mill test California bearing ratio test slump test destructive compression tests.
Relevant personnel may include:	field staff contractors management office or administration staff.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK501A Prepare preliminary design for operational works

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers preparing works related to preliminary design for community consultation and council approval.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish design criteria	1.1. Project objectives are defined so that the preliminary design can address required outcomes. 1.2. Regulations and restrictions on design are identified to ensure design meets relevant standards and codes. 1.3. The physical dimensions of the project are specified to enable the design to proceed. 1.4. An appropriate level of design detail is established to enable a preliminary design to be prepared.
2. Prepare alternative concepts	2.1. Similar projects are examined to build on existing knowledge and improve efficiency. 2.2. Feasible concept layouts and supporting statements are prepared that satisfy design objectives within design parameters. 2.3. Alternative concepts are prepared with supporting statements. 2.4. Indicative cost estimates are prepared.
3. Conduct a safety design audit	3.1. Agents or authorities relevant to the design are identified. 3.2. A safety design audit is conducted. 3.3. Safety design audit feedback is incorporated into the preliminary design.
4. Obtain project approvals	4.1. Relevant utilities that are to be affected, or whose assistance is required, are notified. 4.2. Necessary approvals and permits from relevant authorities are obtained.
5. Finalise public consultation and prepare report to council	5.1. An accurate preliminary design report is prepared. 5.2. Consultation opportunities are provided for interested parties to view plan. 5.3. Public feedback is reported in accordance with statutory and legislative requirements. 5.4. Modifications are made to incorporate amendments, and design criteria are adjusted accordingly. 5.5. Final concept plan is submitted to council.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
preparing preliminary design to meet specifications interpreting relevant government legislation and council policies presenting material to council and customers computer application of design aid interpreting plans, maps, level sheets and specifications chart reading financial estimations and alternate concepts.
Required Knowledge
relevant government authorities and council procedures and policies relevant legislation, codes of practice and standards contractual and legal requirements environmental management strategy design standards.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Australian design standards are applied. Review of environmental factors for maintenance and construction projects is conducted. Safety design audit is undertaken.
Context of assessment	May be assessed through: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Alternative concepts may include:	visuals environment design style cost.
Cost estimates may include:	review of existing project costs industry journals contractor quotes cost assessors estimating and quantity surveying firms data services.
Agents or authorities may include:	service providers (gas, water, electricity, utilities and communications) environment protection authorities planning bodies state road authorities community organisations.
Design may include:	erosion and sediment control plan references Australian design standards.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK502A Prepare detailed works project documentation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers preparing relevant project documentation including specifications, key invoices and estimates.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare design program	1.1. Design elements are listed to determine the scope and purpose of the design. 1.2. Time constraints and financial limitations are identified. 1.3. Appropriate technical, physical and human resources are assigned to the project. 1.4. Complementary works are identified to enable an efficient design program to be prepared.
2. Undertake design and prepare working drawings	2.1. Available information is reviewed and specifications are identified. 2.2. Design manuals are used to ensure the design complies with all statutory and council requirements . 2.3. Working drawings that comply with the design brief are prepared and recorded.
3. Prepare work specifications	3.1. Complete and detailed works specifications are prepared at a level consistent with council and relevant standards. 3.2. Quality assurance methods are applied to the preparation of works specifications. 3.3. Works specifications are prepared that complement working drawings. 3.4. Works specifications provide detail on methods, standards, materials, products and contractors as applicable.
4. Prepare detailed estimate	4.1. Detail drawings are utilised to prepare an accurate bill of quantities. 4.2. Competitive rates for provision of materials and services are obtained. 4.3. Primary cost items are specified and costed. 4.4. An estimate for contingencies is made within prepared estimates. 4.5. The cost of project support resources is included in detailed estimates.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
interpreting relevant acts, regulations, codes, policies, procedures and standards interpreting engineering design criteria engineering drafting calculating weight, volume, ratio and quantity.
Required Knowledge
federal and state government acts local government regulations design standards and specifications drawing standards and specifications interpretation and analysis of resources costing.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	A range of design criteria is included. Drawings are undertaken to meet established standards. Works specifications are prepared. Estimates are detailed and include contingencies.
Context of assessment	May be assessed through: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Design manuals may include:	building regulations Australian standards state road authority design manuals Austroad design manuals reference texts council or authority standards quality assurance manuals water and sewerage authority and design or industry standards.
Complementary works may include:	other works that can be carried out effectively and cost efficiently whilst resources are available.
Contingencies may include:	weather conditions industrial relations latent conditions additional supervision variation in materials cost and availability.
Estimates may include:	day labour contract labour.
Council requirements may include:	works specifications design procedures.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK503A Undertake project investigation

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers undertaking the research of a works project to determine scope and relevant stakeholders.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Determine parameters of project	1.1. Preliminary scope of project is confirmed and reviewed to ensure parameters meet current requirements . 1.2. Detailed design parameters are specified to enable a complete design brief to be prepared.
2. Obtain information on existing conditions	2.1. Surveys of existing conditions are undertaken that are relevant to the proposed works and that impact on the design parameters. 2.2. Liaison with relevant statutory authorities and affected parties is undertaken to ensure works can be coordinated. 2.3. The impact of works on existing assets and the environment is assessed through liaison with relevant and affected parties.
3. Prepare existing conditions plan	3.1. An accurate, existing conditions plan is prepared from all collated data to enable a detailed design to proceed. 3.2. An existing conditions plan is produced within regulatory and accepted drafting standards .
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
interpersonal communication techniques time management risk management high level negotiation skills presenting plans collating data research expertise.
Required Knowledge
assets network design and drafting principles related government bodies contractual requirements acts, regulations, standards and codes of practice council budget cycle.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Liaison with council and other customers is undertaken. Design parameters are identified. Impact of project on assets and environment is identified.
Context of assessment	May be assessed through: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units (prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Requirements may include:	budget project scope facilities regulations user group needs life cycle costing environment management.
Surveys may include:	traffic counts topographical survey features survey historical review title boundaries local knowledge levels survey cross-sectional people opinion survey detailing and locating services such as gas, water, electricity and telecommunications.
Drafting standards may include:	Australian standards code for building and engineering AS1100 - technical drawing council requirements council policies and standards.
Stakeholders may include:	community groups related government bodies and authorities internal council sections.
Relevant authorities may include:	roads and traffic authorities gas electricity other utilities.
Affected parties may include:	business community groups residents.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK601A Monitor and finalise works projects

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers monitoring a works project site and project services to finalise the project.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Undertake ongoing works/project supervision	1.1. Regular inspection of works /project is undertaken to ensure compliance with design, specifications and the program for completion. 1.2. Regular planned meetings are held and documented between all works/project personnel to ensure problems are identified and resolved early. 1.3. Testing of works in progress is carried out in accordance with legislation, regulations and policy requirements. 1.4. Measures are taken during works progress to maximise the occupational health and safety (OHS) of site personnel and visitors. 1.5. Consistent and accurate records of works progress are recorded and maintained.
2. Monitor project costs	2.1. Project costs are monitored on a regular basis to ensure that the work is carried out within financial constraints. 2.2. Progressive payments for works completed are authorised after inspection against tender, quotation or submission details.
3. Update working drawings and the assets management system	3.1. Variations between construction and design are progressively identified and official project drawings are updated and filed. 3.2. Authorisations for variations between construction and design are obtained and relevant personnel are notified without delay. 3.3. Project assets are recorded to update the assets management system. 3.4. Ongoing asset maintenance requirements are recorded in the assets register. 3.5. The assets management system is kept up to date.
4. Inspect final works	4.1. Works are certified following inspection as required by legislation, regulations or council policies. 4.2. Works completion is authorised in writing after inspection to confirm works have been completed and constructed to design objectives and specifications. 4.3. Post-defect, maintenance period and final inspections are undertaken. 4.4. Final acceptance notifications are issued. 4.5. Securities and retention bonds are returned where required.
5. Organise a post-construction briefing	5.1. Communication with design and construction staff to evaluate the project works is undertaken. 5.2. Suggested design improvements for future projects are documented.
6. Prepare report to council	6.1. An appraisal pro-forma is prepared that outlines contractors' compliance with OHS, quality and timing of work, claims for extras and overall management to assist in future evaluation and selection of tenders. 6.2. An accurate and objective report on works/project is prepared for council to enable informed decision making to occur.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
calculating formulas construction techniques financial monitoring computer software interpreting plans, maps, instructions, level sheets, charts and specifications communication and negotiation strategies interpreting acts, regulations, policies and procedures relevant technical knowledge computer skills related to reading reports, data entry and interpreting three-dimensional design planning and organising resources to meet deadlines preparing and presenting reports.
Required Knowledge
environment, landscape, grounds and structure of work site risk factors and potential hazards types, intended use, capacity and limitation of equipment relevant acts, regulations, standards and codes of practice weather/climatic conditions contractual agreements.
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Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Knowledge of full project activities is demonstrated. Resource availability and time frames are adhered to and there is ongoing supervision and inspection of activities. A post-construction briefing is held.
Context of assessment	May be assessed through: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Works may include:	day labour contracts or a combination of hired plant resource sharing subcontractors and day labour.
Project scheduling may include:	time lines critical path analysis.
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Unit Sector(s)

Unit Sector	Operational Works
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK602A Supervise establishment of works projects

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers supervising the pre-planning and start-up activities of a project.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Complete pre-construction activities	1.1. Site and project services are established to support project works through coordination with relevant authorities . 1.2. An accurate pre-construction asset evaluation is undertaken and recorded. 1.3. Pre-construction activities are undertaken within the requirements of occupational health and safety (OHS) legislation, council policy and legislative requirements. 1.4. Site security is established for project assets during project works. 1.5. Relevant and affected parties are advised of the date for commencement of works.
2. Prepare works programs	2.1. Project tasks are scheduled against time and resource availability to enable completion on time and on budget. 2.2. Works programs are prepared with reference to OHS and quality assurance requirements.
3. Organise pre-construction briefings	3.1. All parties involved in works are invited to participate in briefings to ensure clear communication is established. 3.2. Project/works objectives, schedules and task allocations are clearly presented and discussed during briefings with participants. 3.3. Lines of delegation and authority are clearly defined and clarified during briefings with participants. 3.4. Opportunities are provided for clarification of issues between all briefing participants.
Hidden text

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
weights, measures, volumes and ratios calculating formulas job-specific technology construction techniques financial monitoring computer software interpreting plans, maps, instructions, level sheet charts and specifications communication and negotiation strategies interpreting acts, regulations, policies and procedures relevant technical knowledge computer skills related to reading reports, data entry and interpreting three-dimensional design planning and organising resources to meet deadlines preparing and presenting reports.
Required Knowledge
environment, landscape and ground structure of work site risk factors and potential hazards types, intended use, capacity and limitation of equipment acts, regulations, standards and codes of practice weather/climatic conditions.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	All pre-construction activities are completed and a pre-construction briefing is undertaken. An outline of the complete project is established detailing resource availability and time frames.
Context of assessment	May be assessed through: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units (prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Pre-construction may include:	site signage photography of existing structures.
Works may include:	day labour contractors or a combination of hired plant resource sharing, subcontractors and day labour.
Project scheduling may include:	time lines critical path analysis.
Relevant authorities may include:	utilities road transport authorities electricity communication.
Affected parties may include	businesses rate payers residents schools hospitals.
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Unit Sector(s)

Unit Sector	Operational Works
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Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

LGAWORK603A Determine and prioritise a council works program

Modification History

Not applicable.

Unit Descriptor

Unit Descriptor	This unit covers decision making related to prioritising the works program and providing information about council's works program to internal and external customers.

Application of the Unit

Application of the Unit	This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite Unit/s

Employability Skills Information

Employability Skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify existing and required levels of service	1.1. Customer expectations regarding levels of service balanced against cost are determined and reviewed using appropriate strategies. 1.2. Minimum levels of service and service targets are set and based on customer expectations. 1.3. Financial, political, social and technical costs of failing to meet targets and minimum levels of service are identified. 1.4. Service targets are included in business strategies. 1.5. Information on proposed types and levels of service is documented and is used to inform customers and council to assess performance against standards.
2. Assess asset renewal/creation options and determine optimal option	2.1. Treatment options to overcome or defer identified failure modes are determined. 2.2. Options for a new asset creation are assessed. 2.3. The cost of each option is determined taking into account total investment, life cycle costs, cash flow and project start/finish dates. 2.4. The benefits of each option are quantified in relation to improved levels of service, increased income, reduced risk cost and extension of effective life. 2.5. Whole-of-life cycle costs of the options under consideration are addressed in assessing the cost and benefit of each option. 2.6. The impact of each option on future maintenance and operations cost is identified. 2.7. The treatment option most suitable for business objectives and available resources is determined and included in forward works program.
3. Prioritise works	3.1. Works are prioritised according to predetermined merit-based selection criteria. 3.2. The level of funding for each asset category is determined and works are rationalised to suit available budget. 3.3. Balance plans and service level agreements are used to balance resource allocation with management plan objectives.
4. Review selection criteria	4.1. Merit-based selection criteria are determined and reviewed in consultation with customer to ensure the currency and relevance of each asset category. 4.2. Options for the review of selection criteria are presented to council as appropriate.
5. Provide information about works programs to customers	5.1. Customer requests for information are responded to promptly. 5.2. Customers are advised of priority status of work in question and the basis of the decision is explained clearly.
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Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit
Required Skills
negotiating with customers providing clear written and verbal information decision making liaising with customers analysing.
Required Knowledge
failure modes treatment options and benefits of options council structure council budgeting processes council business objectives levels of service selection criteria relevant council policies and procedures principles of quality customer service.
Hidden text

Evidence Guide

EVIDENCE GUIDE
Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit must be demonstrated.
Critical aspects of evidence to be considered	Comprehensive assessment of renewal options is undertaken. Works are prioritised according to merit-based selection criteria. Customer service is provided.
Context of assessment	May be assessed through: on the job simulated workplace environment written assignment short-answer test oral questioning observation or any combination of the above.
Relationship to other units(prerequisite or co-requisite units)	To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment	The following assessment methods are suggested: observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written and/or oral questioning to assess knowledge and understanding completion of workplace documentation third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables depending on council work flow and planning cycle as long as the critical aspects of evidence can be demonstrated.
Resource implications	In accordance with a range of variable requirements.

Range Statement

RANGE STATEMENT
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Assets may include:	all non-current structures or items of plant or equipment that provide service potential or future economic benefit.
Renewal may include:	rehabilitation augmentation replacement.
Council infrastructure assets may include:	roads bridges water supply systems parks and gardens drainage systems sewerage systems buildings plant and equipment.
Failure modes may include:	lack of capacity inefficiency obsolescence service falls below acceptable level mortal failure redundancy operator errors breakdowns.
Treatment may include:	operate asset differently maintain asset more efficiently train operator manage demand rehabilitate existing asset replace asset augment asset dispose of asset reduce level of service.
Customers may include:	residents rate payers elected members council management and staff.
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Unit Sector(s)

Unit Sector	Operational Works
Hidden text

Competency field

Competency Field

co-requisite unit/s

Co-requisite Unit/s

BCGBC4012A Read and interpret plans and specifications

Modification History

Not applicable.

Unit Descriptor

This unit specifies the outcomes required to read and interpret plans and specifications applicable to medium-rise residential and commercial projects in order to inform estimation, planning and supervisory activities.

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skill requirements.

Application of the unit

This unit of competency supports the needs of site managers, forepersons, estimators, builders, managers and other building and construction industry personnel who have a responsibility for ensuring the currency of plans and specifications and for reading and interpreting these for application to estimation, planning and related supervisory activities.

Sector

Building and Construction

This unit specifies the outcomes required to read and interpret plans and specifications applicable to medium-rise residential and commercial projects in order to inform estimation, planning and supervisory activities.

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skill requirements.

Application of the unit

This unit of competency supports the needs of site managers, forepersons, estimators, builders, managers and other building and construction industry personnel who have a responsibility for ensuring the currency of plans and specifications and for reading and interpreting these for application to estimation, planning and related supervisory activities.

Sector

Building and Construction

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify types of drawings and their purposes.	1.1	The purpose and advantage of different types of drawing are identified.
1.2	Different aspects of drawings are identified.
2	Apply commonly used symbols and abbreviations.	2.1	Commonly used symbols and abbreviations on drawings are identified, understood and applied.
2.2	Common building and construction terms used on drawings are identified, understood and applied.
3	Locate and identify key features on a site plan.	3.1	The building site is identified from location drawings.
3.2	True north and building orientation are identified from details provided on the site plan.
3.3	The key features of the site plan are identified.
4	Identify and locate key features on drawings.	4.1	The key features of plans, elevations and sections are identified.
4.2	Client requested variations to standard plans are identified on drawings.
5	Correctly read and interpret specifications.	5.1	PS and PC sums are identified and correctly applied.
5.2	Customer variations to standard specifications are identified.
5.3	Correct interpretations of essential elements are applied to estimation, planning and supervisory tasks and communicated.
5.4	Building codes or standards affecting the work to be undertaken are identified, including references to Australian standards and the Building Code of Australia.
6	Identify non-structural aspects to the specification.	6.1	The key features of products included in the specification are identified, including the design, purpose, aesthetics and cost relationships.

Required Skills and Knowledge

This section describes the skills and knowledge, and their level, essential for this unit.

Required skills:

communication skills to interact effectively by telephone, facsimile, email and in writing with clients, organisational personnel and appropriate local authorities

translation of documented requirements into on-site activities and site and structural features from two dimensional to three dimensional formats.

Required knowledge:

building and construction practices

internal documentation systems

regulatory approvals processes and timeframes

relevant State/Territory building and construction codes, standards and regulations

types of building and construction drawings and drawing perspectives

types of building and construction industry contracts.

This section describes the skills and knowledge, and their level, essential for this unit.

Required skills:

communication skills to interact effectively by telephone, facsimile, email and in writing with clients, organisational personnel and appropriate local authorities

translation of documented requirements into on-site activities and site and structural features from two dimensional to three dimensional formats.

Required knowledge:

building and construction practices

internal documentation systems

regulatory approvals processes and timeframes

relevant State/Territory building and construction codes, standards and regulations

types of building and construction drawings and drawing perspectives

types of building and construction industry contracts.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed by reading and correctly interpreting a range of plans and specifications for activities relating to medium-rise residential and commercial construction projects.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

the ability to read and interpret plans and specifications, including identification of key features, levels, contours, sections, service entry points, site features to be removed or retained and other details pertinent to the construction process

the ability to identify the characteristics and features of sites and structures pertinent to a construction project, including:

the correct orientation of structures on site

establishing the location of key on-site features in relation to building or other structures

identifying and incorporating customer variations to agreed plans and specifications

correctly interpreting essential elements and applying these to estimation, planning and supervisory tasks

effectively communicating changes to specifications to organisational personnel and confirming variations with the client.

Context of and specific resources for assessment

Resource implications for assessment include:

documentation that should normally be available in either a building or construction office

relevant codes, standards, government regulations

office equipment, including calculators, photocopiers and telephone systems

computers with appropriate software to view 2D CAD drawings, run costing programs and print copies

a technical reference library with current publications on measurement, design, building construction and manufacturer's product literature

a suitable work area appropriate to the construction process.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.

Validity and sufficiency of evidence requires that:

competency must be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience, the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence taken only at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the oracy, language and literacy levels of the operator, and to any cultural issues that may affect responses to the questions, and reflect the requirements of the competency and the work being performed.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed by reading and correctly interpreting a range of plans and specifications for activities relating to medium-rise residential and commercial construction projects.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

the ability to read and interpret plans and specifications, including identification of key features, levels, contours, sections, service entry points, site features to be removed or retained and other details pertinent to the construction process

the ability to identify the characteristics and features of sites and structures pertinent to a construction project, including:

the correct orientation of structures on site

establishing the location of key on-site features in relation to building or other structures

identifying and incorporating customer variations to agreed plans and specifications

correctly interpreting essential elements and applying these to estimation, planning and supervisory tasks

effectively communicating changes to specifications to organisational personnel and confirming variations with the client.

Context of and specific resources for assessment

Resource implications for assessment include:

documentation that should normally be available in either a building or construction office

relevant codes, standards, government regulations

office equipment, including calculators, photocopiers and telephone systems

computers with appropriate software to view 2D CAD drawings, run costing programs and print copies

a technical reference library with current publications on measurement, design, building construction and manufacturer's product literature

a suitable work area appropriate to the construction process.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.

Validity and sufficiency of evidence requires that:

competency must be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience, the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence taken only at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the oracy, language and literacy levels of the operator, and to any cultural issues that may affect responses to the questions, and reflect the requirements of the competency and the work being performed.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Types of drawings include:

sketch plans

working drawings

presentation drawings

CAD drawings

initial sketches

preliminary and final drawings and plans however produced

detailed amendment drawings

construction information

service details such as wiring, piping, ducts and waste disposal

details of roads, pathways, parking areas, boundaries and landscaping.

Aspects of drawings include:

plans

elevations

sections

views in isometric projection and perspective.

Key features of the site plan include

location and situation

access and egress

contours and slopes

major geological and topographical features

existing dwellings, buildings or other structures

retaining walls

drainage lines

paving

set backs

service connection points

easements

storm water disposal

trees and vegetation.

The specification may include:

materials lists

schedules of quantities

performance data and material technical data

levels and survey information

stress, load and bearing calculations.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Types of drawings include:

sketch plans

working drawings

presentation drawings

CAD drawings

initial sketches

preliminary and final drawings and plans however produced

detailed amendment drawings

construction information

service details such as wiring, piping, ducts and waste disposal

details of roads, pathways, parking areas, boundaries and landscaping.

Aspects of drawings include:

plans

elevations

sections

views in isometric projection and perspective.

Key features of the site plan include

location and situation

access and egress

contours and slopes

major geological and topographical features

existing dwellings, buildings or other structures

retaining walls

drainage lines

paving

set backs

service connection points

easements

storm water disposal

trees and vegetation.

The specification may include:

materials lists

schedules of quantities

performance data and material technical data

levels and survey information

stress, load and bearing calculations.

Unit Sector(s)

Not applicable.

BCGSV5001A Assess the construction of domestic scale buildings

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to cover the construction of domestic scale buildings and those of a similar loading, construction and size such as small industrial, commercial or public buildings.

It includes evaluation and identification of appropriate construction methods, identification of required standards and services according to and with relevant legislation, design and maintenance specifications.

This unit specifies the competency required to cover the construction of domestic scale buildings and those of a similar loading, construction and size such as small industrial, commercial or public buildings.

It includes evaluation and identification of appropriate construction methods, identification of required standards and services according to and with relevant legislation, design and maintenance specifications.

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Research for compliance with building and planning legislation	1.1	Effects of planning and construction legislation are investigated, interpreted and communicated to others throughout design and construction of the building project
1.2	Planning and construction effects of the Building Code of Australia and construction requirements of the relevant Australian Standards are researched and documented
1.3	Effects of State/Territory, local government and service supply authorities legislation on design and construction are researched and documented
1.4	Methods of foundation assessment and classification are identified and evaluated
2	Record all relevant planning and construction information	2.1	Building planning and construction information is determined and recorded using appropriate industry terminology and symbols
2.2	All salient features of a site, sufficient for the preparation of design and construction documents are recorded on the plan
3	Investigate and evaluate a site for establishment, preparation and excavation requirements	3.1	Salient features of a building site and methods of soil investigation, assessment and clarification are appraised and recorded on documents available to site services
3.2	Principles and practices of site establishment and different types and uses of builders' plant and equipment are identified and evaluated
4	Determine trade sequencing	4.1	Trade sequencing appropriate to the different forms of residential construction are identified and evaluated
4.2	Structural systems commonly used in domestic scale buildings are described and sketched
4.3	Types and principles of construction relevant to the domestic design and construction are identified and evaluated according to relevant legislation, including Building Code of Australia (BCA), and construction standards and practices
5	Evaluate and apply cyclone resistant construction to buildings	5.1	Cyclone category areas and code specification are defined
5.2	Terrain categories and their application to cyclone design are defined
5.3	Methods of 'tie down' construction are identified from BCA
5.4	Applications of structural bracing principles are identified in specifications
5.5	Alternative approaches of construction in cyclone areas are evaluated in accordance with BCA
6	Evaluate construction standards and practices	6.1	Standards and practices for claddings, linings, finishes and coatings associated with domestic scale buildings are identified and evaluated
6.2	Standards and practices of window, door and joinery fabrication and installation are identified and evaluated
6.3	Basic principles and integration of building services into the building are identified and evaluated
6.4	Structural principles of loads, forces, stresses and strains applied in the design and construction of single storey domestic scale buildings are identified and evaluated
6.5	Types, principles, standards and practices for the installation of the services in single and two storey residential dwellings are identified and evaluated
6.6	Types, principles, construction standards and practices of relative to domestic stair construction, balustrading and hand rails are identified and evaluated

Required Skills and Knowledge

Not applicable.

Evidence Guide

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where appropriate.

Application of the principles of construction, standards and services, design and maintenance specifications, the associated reporting of data, findings, recommendations and strategies for at least one (1) domestic scale building project or equivalent in compliance with relevant legislation.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Nature of materials and effect of performance.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation and local government policy and procedures.

Design and construction principles of buildings.

Terminology, definitions and hazard identification.

Codes of conduct and ethics.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the principles of construction for domestic scale buildings plus subsequent reporting procedures. Level 2

Communicate ideas and information

Communicate and negotiate ideas and information to enable confirmation of work requirements and legislation, translation of principles of construction for domestic scale buildings. Level 2

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the stages of trade sequencing appropriate to different forms of project construction. Level 2

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 2

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 3

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 2

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring principles of construction to be applied to domestic scale buildings.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where appropriate.

Application of the principles of construction, standards and services, design and maintenance specifications, the associated reporting of data, findings, recommendations and strategies for at least one (1) domestic scale building project or equivalent in compliance with relevant legislation.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Nature of materials and effect of performance.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation and local government policy and procedures.

Design and construction principles of buildings.

Terminology, definitions and hazard identification.

Codes of conduct and ethics.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the principles of construction for domestic scale buildings plus subsequent reporting procedures. Level 2

Communicate ideas and information

Communicate and negotiate ideas and information to enable confirmation of work requirements and legislation, translation of principles of construction for domestic scale buildings. Level 2

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the stages of trade sequencing appropriate to different forms of project construction. Level 2

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 2

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 3

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 2

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring principles of construction to be applied to domestic scale buildings.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Construction principles for domestic scale buildings are to include but not be limited to the evaluation and identification of construction methods, standards and services in compliance with relevant legislation, design specifications, maintenance specifications.

Legislative requirements are limited to those relevant to domestic scale buildings (or those similar in characteristics in terms of loading, construction and size and may include small industrial, commercial and public buildings).

Domestic scale building projects requiring applying principles of construction are to include but not be limited to provision of site access/facilities, work schedules, project milestones and the calculation and processing of application or inspection fees.

Reporting systems in accordance with organisational, legislative and quality assurance procedures are to include desk based assessment and may include site-based assessment.

Types, practices and standard construction may include but not be limited to:

footing systems

termite control

structural floor systems

structural wall systems

structural roof systems

openings (floors, walls, ceilings, roofs)

damp proof courses

membranes

flashings

sarking and insulations

wall and floor cladding

floor, wall and ceiling linings including; fire rated systems and acoustic system installations

wet area floor detailing

floor, wall and ceiling finishes and coatings

timber and aluminium framed windows and doors

mouldings

cupboard joinery and finishes

paving

surface drainage

roof water plumbing and drainage

sewerage plumbing and drainage

electricity

gas

telephone

mechanical ventilation

heating and cooling systems

communication systems

Unit context

Competency requires the demonstration of research, analysis, evaluation and reporting skills within the context of relevant legislation, the Building Code of Australia and Australian Standards.

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Construction principles for domestic scale buildings are to include but not be limited to the evaluation and identification of construction methods, standards and services in compliance with relevant legislation, design specifications, maintenance specifications.

Legislative requirements are limited to those relevant to domestic scale buildings (or those similar in characteristics in terms of loading, construction and size and may include small industrial, commercial and public buildings).

Domestic scale building projects requiring applying principles of construction are to include but not be limited to provision of site access/facilities, work schedules, project milestones and the calculation and processing of application or inspection fees.

Reporting systems in accordance with organisational, legislative and quality assurance procedures are to include desk based assessment and may include site-based assessment.

Types, practices and standard construction may include but not be limited to:

footing systems

termite control

structural floor systems

structural wall systems

structural roof systems

openings (floors, walls, ceilings, roofs)

damp proof courses

membranes

flashings

sarking and insulations

wall and floor cladding

floor, wall and ceiling linings including; fire rated systems and acoustic system installations

wet area floor detailing

floor, wall and ceiling finishes and coatings

timber and aluminium framed windows and doors

mouldings

cupboard joinery and finishes

paving

surface drainage

roof water plumbing and drainage

sewerage plumbing and drainage

electricity

gas

telephone

mechanical ventilation

heating and cooling systems

communication systems

Unit context

Competency requires the demonstration of research, analysis, evaluation and reporting skills within the context of relevant legislation, the Building Code of Australia and Australian Standards.

Unit Sector(s)

Not applicable.

BCGSV5004A Apply legislation to urban development and building controls

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to research, interpret and apply appropriate land use and urban development to any conventional building project in compliance with relevant legislation and the Building Code of Australia (BCA).

This unit specifies the competency required to research, interpret and apply appropriate land use and urban development to any conventional building project in compliance with relevant legislation and the Building Code of Australia (BCA)

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Promote sustainable building and conservation practices in the community	1.1	Environmental changes are determined due to land-use and building development according to the natural elements of specific localities
1.2	Development of settlements and the evolution of urban structures for specific communities are researched, analysed and documented
1.3	Constrains on building development sites are identified and reported according to the physical nature of environment
1.4	Sustainable development and the benefits of conservation are recorded and promoted
1.5	Controls on development are analysed and reported
2	Identify the legal requirements relating to building developments	2.1	Components of land use and building legislation are identified and documented including the BCA as it applies to building developments.
2.2	Legislation affecting forms of development, including environmental safeguards is identified and recorded
2.3	Factors influencing safety of buildings and structures according to legislative requirements are identified and reported
2.4	Aims and objectives of building and land-use legislation are interpreted
3	Determine individual and community responsibilities relating to approval applications for building and land-use developments	3.1	Consent requirements for building and land-use approval are determined in accordance with legislative requirements
3.2	Development applications are prepared in accordance with legislative requirements
3.3	List of relevant authorities involved with project development is documented
3.4	Development application notices and responses are identified and prepared in accordance with legislative requirements
3.5	Appeal rights for individuals and community relating to building and land-use applications are identified and recorded in accordance with legislative requirements
4	Interpret and apply building, land-use and related legislation	4.1	Building and land-use legislation is applied to various classes of building in accordance with legislative requirements
4.2	Special provisions of legislation are researched, identified and recorded
4.3	Non-compliance with building, land-use and other related environmental legislation is identified and recorded
4.4	Heritage and Conservation legislation relating to building, land-use is researched, identified and recorded
4.5	Environmental health issues influencing building and land-use legislation are researched and documented
5	Determine the legal responsibilities of builders and owners relative to building projects	5.1	Responsibilities of owners/builders lodging building or land-use applications are determined in accordance with legislative requirements
5.2	Notices/orders issues with respect to applications and site safety signage requirements are identified and recorded in accordance with legislative requirements
5.3	Owner responsibility relating to construction of party walls is identified and recorded in accordance with legislative requirements
5.4	Owner responsibility relating to proposed work affecting adjoining land is identified and recorded in accordance with legislative requirements
6	Apply special provisions of building and land-use legislation	6.1	Land division requirements are identified and recorded in accordance with legislative requirements
6.2	Special requirements for major projects relating to preparation and assessment of environmental impact statements are recorded in accordance with legislative requirements
6.3	Referral to prescribed Government agencies/departments is identified and noted in accordance with legislative requirements
6.4	Land-use requirements applying to specific locations are identified and recorded in accordance with legislative requirements
6.5	Vehicle parking requirements applying to developments are identified and recorded in accordance with legislative requirements
7	Establish the system for dispute resolution	7.1	Responsibilities of individuals under building and land-use legislation are identified and recorded in accordance with legislative requirements
7.2	Appeal rights provided for under building and land-use legislation are identified and recorded
7.3	Consequences for non-compliance with orders and notices are documented

Required Skills and Knowledge

Not applicable.

Evidence Guide

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where appropriate.

Evaluation, reporting of data, findings, recommendations for and classification of at least one (1) conventional building development and in compliance with the applicable local government planning scheme for urban development and building control projects associated with relevant legislation and the BCA.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation and local government policy and procedures.

Urban zoning.

Local market conditions.

Current home/commercial building development criteria.

Land use management models and concepts.

Control and appeal system.

Socio-economic data.

Terminology, definitions and hazard identification.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the process for assessing compliance or urban development and building controls through the application of planning legislation plus subsequent reporting procedures. Level 3

Communicate ideas and information

Communicate and negotiate ideas and information to enable application of planning legislation to urban development and building controls for translation of compliance issues on conventional developments. Level 2

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the assessment and strategies related to the determination of planning legislation compliance on urban development and building controls. Level 2

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 2

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 2

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 1

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring application of planning legislation upon urban development and building controls.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where appropriate.

Evaluation, reporting of data, findings, recommendations for and classification of at least one (1) conventional building development and in compliance with the applicable local government planning scheme for urban development and building control projects associated with relevant legislation and the BCA.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation and local government policy and procedures.

Urban zoning.

Local market conditions.

Current home/commercial building development criteria.

Land use management models and concepts.

Control and appeal system.

Socio-economic data.

Terminology, definitions and hazard identification.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the process for assessing compliance or urban development and building controls through the application of planning legislation plus subsequent reporting procedures. Level 3

Communicate ideas and information

Communicate and negotiate ideas and information to enable application of planning legislation to urban development and building controls for translation of compliance issues on conventional developments. Level 2

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the assessment and strategies related to the determination of planning legislation compliance on urban development and building controls. Level 2

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 2

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 2

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 1

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring application of planning legislation upon urban development and building controls.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Legislation is limited to compliance with building and land-use legislation and the Building Code of Australia for the purposes of applying building controls and evaluating urban development procedures. It interrogates impacts of settlement, the physical environment and land use.

Application of building and land use legislation may include but not be limited to:

commercial environment - may be affected by rising, steady or falling markets

market indicators - perceptions of the area, type of client likely to be attracted to the market, current market in the area and absorption rates

property statistics, urban planning and local government data bases, demographic (socio-economic) data on populations in catchment areas, enterprise management reports, locality maps, cadastral maps, relevant local authority, environmental impact statements, notices/orders issued with respect to applications and site safety signage requirements.

Reporting systems in accordance with organisational, legislative and quality assurance procedures are to include desk based assessment and may include site-based assessment.

Unit context

Competency requires the application of legislation corresponding with urban development and building controls through research, analysis, evaluation and reporting skills in the determination of compliance within the context of relevant legislations, the Building Code of Australia and Australian Standards.

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Legislation is limited to compliance with building and land-use legislation and the Building Code of Australia for the purposes of applying building controls and evaluating urban development procedures. It interrogates impacts of settlement, the physical environment and land use.

Application of building and land use legislation may include but not be limited to:

commercial environment - may be affected by rising, steady or falling markets

market indicators - perceptions of the area, type of client likely to be attracted to the market, current market in the area and absorption rates

property statistics, urban planning and local government data bases, demographic (socio-economic) data on populations in catchment areas, enterprise management reports, locality maps, cadastral maps, relevant local authority, environmental impact statements, notices/orders issued with respect to applications and site safety signage requirements.

Reporting systems in accordance with organisational, legislative and quality assurance procedures are to include desk based assessment and may include site-based assessment.

Unit context

Competency requires the application of legislation corresponding with urban development and building controls through research, analysis, evaluation and reporting skills in the determination of compliance within the context of relevant legislations, the Building Code of Australia and Australian Standards.

Unit Sector(s)

Not applicable.

BCGSV5008A Apply building control legislation to building surveying

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to research, interpret and apply building control legislation for use in building surveying activities relating to domestic scale buildings and structures.

It includes the evaluation of the Australian common law system and the various sources of law applicable to building surveying activities and the identification and application of the professional code of ethics required for the assessment and inspection of buildings.

This unit specifies the competency required to research, interpret and apply building control legislation for use in building surveying activities relating to domestic scale buildings and structures.

It includes the evaluation of the Australian common law system and the various sources of law applicable to building surveying activities and the identification and application of the professional code of ethics required for the assessment and inspection of buildings.

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Analyse the Australian administrative legal system	1.1	Differences between common law, statute law, delegated legislation and local government law are analysed and documented.
1.2	Civil law and examples of civil action relevant to building control are identified and analysed.
1.3	Administrative law relevant to building control is determined and interpreted.
2	Evaluate administrative law applicable to building control activities	2.1	Individual elements of judicial review legislation are evaluated and documented.
2.2	Natural justice is identified and evaluated as it relates to decision making through the building control process.
3	Describe the procedures and benefits of enforcing the law	3.1	Legislative benefits and examples from building control enforcement are investigated and documented.
3.2	Major regulatory enforcement strategies are identified and recorded.
3.3	Powers of entry are identified and analysed.
3.4	Warrants and the legal considerations in obtaining a warrant are identified and documented.
3.5	Types of evidence and the gathering of evidence for the purposes of investigating and proving a breach of legislation are identified and documented.
3.6	Offences are identified and the process for drafting and issuing a notice is evaluated and documented.
4	Analyse the impact of other legislation on State and Territory building/development control legislation	4.1	Implications of Commonwealth legislation on State and Territory building/development control legislation are examined and documented.
4.2	Implications of other State and Territory legislation on building/development control legislation is examined and documented.
5	Analyse the professional code of conduct and ethics applicable to building control	5.1	Concepts regarding conflict of interest as specified by relevant legislation are identified and recorded.
5.2	Concepts regarding duty of care as it relates to common law are evaluated and documented.
6	Analyse the concepts of liability and responsibility of building practitioners as detailed in legislation	6.1	Liability of building practitioners as specified by relevant legislation is evaluated and documented.
6.2	Responsibilities and statutory duties of building practitioners as specified by relevant legislation evaluated and documented.

Required Skills and Knowledge

Not applicable.

Evidence Guide

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where applicable.

Performance of research, interpretation, analysis and reporting of findings for at least one (1) administrative law case relating to building control activities, at least one (1) Commonwealth legislation case impacting on building/development control legislation, at least one (1) other legislation case impacting on building/development control legislation, all in accordance with the professional code of conduct and ethics applicable to building control.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Building policy and legislation.

Australian legal system.

Relevant national, State/Territory legislation and local government policy and procedures.

Codes of conduct and ethics.

Research processes and strategies.

Consultation methods including cultural considerations.

Applications of law and legal principles in building surveying.

Legal terminology, definitions, processes and procedures used in standard court operations.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, evaluate, interpret and report information related to building control legislation and how it impacts on building surveyors. Level 2

Communicate ideas and information

Communicate and negotiate ideas and information to enable interpretation of building control legislation and how other laws and legislation impact upon it. Level 2

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the establishment of research criteria and the interpretation of building control legislation in respect of common law and other impacting legislations. Level 2

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 1

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 2

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 1

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring research analysis, evaluation, interpretation and reporting of building control legislation activities relating to building projects.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where applicable.

Performance of research, interpretation, analysis and reporting of findings for at least one (1) administrative law case relating to building control activities, at least one (1) Commonwealth legislation case impacting on building/development control legislation, at least one (1) other legislation case impacting on building/development control legislation, all in accordance with the professional code of conduct and ethics applicable to building control.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Building policy and legislation.

Australian legal system.

Relevant national, State/Territory legislation and local government policy and procedures.

Codes of conduct and ethics.

Research processes and strategies.

Consultation methods including cultural considerations.

Applications of law and legal principles in building surveying.

Legal terminology, definitions, processes and procedures used in standard court operations.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, evaluate, interpret and report information related to building control legislation and how it impacts on building surveyors. Level 2

Communicate ideas and information

Communicate and negotiate ideas and information to enable interpretation of building control legislation and how other laws and legislation impact upon it. Level 2

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the establishment of research criteria and the interpretation of building control legislation in respect of common law and other impacting legislations. Level 2

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 1

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 2

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 1

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring research analysis, evaluation, interpretation and reporting of building control legislation activities relating to building projects.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Input to the research, interpretation and analysis of building control legislation is to include but not be limited to domestic scale buildings and structures.

Investigation of laws is to include but not be limited to the Australian common law system, laws applicable to building surveying and the professional code of ethics required for the assessment and inspection of buildings.

Types of evidence may include but not be limited to oral, documented, real, direct, secondary, hearsay and admissible and inadmissible evidence.

Implications of Commonwealth legislation may include but not be limited to the Disability Discrimination Act.

Implications of other State and Territory legislation may include but not be limited to environmental health, planning, occupational health and safety and local government by-laws.

Reporting systems must be in accordance with organisational and legislative quality assurance procedures and may include desk and site based assessment.

Unit context

Competency requires the demonstration of research, interpretation, analysis, evaluation and reporting skills within the context of common law, relevant legislation, the Building Code of Australia and Australian Standards.

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Input to the research, interpretation and analysis of building control legislation is to include but not be limited to domestic scale buildings and structures.

Investigation of laws is to include but not be limited to the Australian common law system, laws applicable to building surveying and the professional code of ethics required for the assessment and inspection of buildings.

Types of evidence may include but not be limited to oral, documented, real, direct, secondary, hearsay and admissible and inadmissible evidence.

Implications of Commonwealth legislation may include but not be limited to the Disability Discrimination Act.

Implications of other State and Territory legislation may include but not be limited to environmental health, planning, occupational health and safety and local government by-laws.

Reporting systems must be in accordance with organisational and legislative quality assurance procedures and may include desk and site based assessment.

Unit context

Competency requires the demonstration of research, interpretation, analysis, evaluation and reporting skills within the context of common law, relevant legislation, the Building Code of Australia and Australian Standards.

Unit Sector(s)

Not applicable.

BCGSV5011A Apply building codes and standards to residential buildings

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to ensure the building process complies with the Building Code of Australia and relevant Australian Standards.

The unit applies to residential buildings. It includes the evaluation and interpretation of building requirements, classification of buildings according to the Building Code of Australia (BCA) criteria and strategies for compliance.

This unit specifies the competency required to ensure the building process complies with the Building Code of Australia and relevant Australian Standards.

The unit applies to residential buildings. It includes the evaluation and interpretation of building requirements, classification of buildings according to the Building Code of Australia (BCA) criteria and strategies for compliance.

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Analyse the purpose and basic intent of the BCA	1.1	Objectives of the BCA and the purpose of the respective components are evaluated and documented
1.2	"Deemed to satisfy" concept for construction to meet BCA requirements is evaluated and documented
2	Locate and interpret code/ standard requirements that are applicable to particular projects	2.1	Clauses from the BCA that apply to particular projects are identified and documented
2.2	Prescriptive requirements of relevant BCA clauses are determined
2.3	Requirements of Australian Standards referenced in the BCA are identified and documented
2.4	Special requirements that may be applicable to specific areas are identified and documented
3	Classify buildings	3.1	Nature of a building having regard to use and arrangement is determined
3.2	BCA criteria are applied to determine the defined classification
3.3	BCA requirements are interpreted for multiple classifications
4	Apply solutions to construction problems for compliance with the BCA	4.1	Criteria to ensure construction methods comply with the intent of the BCA are determined
4.2	Alternative approaches to construction problems that comply with the requirements of the BCA are reported
4.3	Assessment methods used to determine whether a building solution complies with performance requirements or Deemed-to-Satisfy (DTS) provision of the BCA are analysed and applied
4.4	Assessment methods are confirmed and identified as appropriate to meet the DTS provisions of BCA

Required Skills and Knowledge

Not applicable.

Evidence Guide

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where appropriate.

Classification of construction in residential buildings through the evaluation and interpretation of compliance with the BCA, the associated reporting of data, findings, recommendations and strategies for at least one (1) residential building project or equivalent in compliance with relevant legislation.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Nature of materials and effect on performance.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation and local government policy and procedures.

Design, construction and structural principles of buildings.

Building Code of Australia and primary referenced Australian Standards.

Criteria for class 1 and 10 buildings.

Deemed To Satisfy (DTS) provisions.

Behaviour of structural members undergoing stress, strain, compression, bending or combined actions.

Terminology, definitions and hazard identification.

Codes of conduct and ethics.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the process for assessing compliance on residential buildings plus subsequent reporting procedures. Level 3

Communicate ideas and information

Communicate and negotiate ideas and information to enable confirmation of work requirements and legislation translation of compliance issues in residential buildings. Level 3

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the assessment of strategies related to the determination and resolution of compliance issues in residential buildings. Level 3

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 2

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 3

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 3

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring application of building codes and standards to residential buildings.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where appropriate.

Classification of construction in residential buildings through the evaluation and interpretation of compliance with the BCA, the associated reporting of data, findings, recommendations and strategies for at least one (1) residential building project or equivalent in compliance with relevant legislation.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Nature of materials and effect on performance.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation and local government policy and procedures.

Design, construction and structural principles of buildings.

Building Code of Australia and primary referenced Australian Standards.

Criteria for class 1 and 10 buildings.

Deemed To Satisfy (DTS) provisions.

Behaviour of structural members undergoing stress, strain, compression, bending or combined actions.

Terminology, definitions and hazard identification.

Codes of conduct and ethics.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the process for assessing compliance on residential buildings plus subsequent reporting procedures. Level 3

Communicate ideas and information

Communicate and negotiate ideas and information to enable confirmation of work requirements and legislation translation of compliance issues in residential buildings. Level 3

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the assessment of strategies related to the determination and resolution of compliance issues in residential buildings. Level 3

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 2

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 3

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 3

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring application of building codes and standards to residential buildings.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Construction in residential buildings is to include but not be limited to compliance with relevant legislation, design specifications, maintenance specifications, relevant Australian Standards and evaluation, interpretation and adherence to legislative requirements for Building Codes of Australia class 1 and 10 buildings.

Building categories may include but not be limited to single storey and low-rise residential buildings.

Residential building projects requiring review of compliance issues are to include but not be limited to provision of site access/facilities, work schedules, project milestones and the calculation and processing of application or inspection fees.

Standard specifications may include but not be limited to industry standard specifications and may be preliminary/outline specifications, developed specifications or detailed specifications (addressing specific components such as structural or other requirements).

Building surveying procedures are to include but not be limited to mechanical, structural and electrical and may include other services.

Reporting systems in accordance with organisational, legislative and quality assurance procedures are to include desk based assessment and may include site-based assessment.

Unit context

Competency requires the demonstration of research, analysis, evaluation and reporting skills in the determination of compliance within the context of relevant legislation, the Building Code of Australia and Australian Standards.

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Construction in residential buildings is to include but not be limited to compliance with relevant legislation, design specifications, maintenance specifications, relevant Australian Standards and evaluation, interpretation and adherence to legislative requirements for Building Codes of Australia class 1 and 10 buildings.

Building categories may include but not be limited to single storey and low-rise residential buildings.

Residential building projects requiring review of compliance issues are to include but not be limited to provision of site access/facilities, work schedules, project milestones and the calculation and processing of application or inspection fees.

Standard specifications may include but not be limited to industry standard specifications and may be preliminary/outline specifications, developed specifications or detailed specifications (addressing specific components such as structural or other requirements).

Building surveying procedures are to include but not be limited to mechanical, structural and electrical and may include other services.

Reporting systems in accordance with organisational, legislative and quality assurance procedures are to include desk based assessment and may include site-based assessment.

Unit context

Competency requires the demonstration of research, analysis, evaluation and reporting skills in the determination of compliance within the context of relevant legislation, the Building Code of Australia and Australian Standards.

Unit Sector(s)

Not applicable.

BCGSV5012A Assess timber framed designs for one and two storey buildings

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to select structural members for a timber framed domestic building up to and including two (2) storeys.

It includes the evaluation of plans and specifications, selection of structural members for ceiling and roof framing, timber wall frames, timber stumps, floor bearers and joists. It requires compliance with all relevant legislation, Australian Standards and the Building Code of Australia.

This unit specifies the competency required to select structural members for a timber framed domestic building up to and including two (2) storeys.

It includes the evaluation of plans and specifications, selection of structural members for ceiling and roof framing, timber wall frames, timber stumps, floor bearers and joists. It requires compliance with all relevant legislation, Australian Standards and the Building Code of Australia.

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Assess plans and specifications for size, span and spacing of structural members required in ceiling and roof framing	1.1	Access is obtained to all relevant plans, specifications and documentation
1.2	Specified timber species and stress grading is identified
1.3	True length of common rafter and overhand and economical size of common rafter is determined to support specified roof structure and covering
1.4	Maximum span of common rafter is determined
1.5	Position, location and direction of struts and strutting beams to support roof and ceiling loads are determined and documented
1.6	Method of support at hip and valley rafters is determined and documented
1.7	Location, direction and span of ceiling joists and hanging beams to support specified roof design is determined and documented
1.8	Nominated member sizes, spans, spacings and locations are listed, documented and checked for accuracy against plans and specifications
2	Assess plans and specifications for permanent wind bracing requirements for nominated design gust wind speeds	2.1	Access is obtained to all relevant plans, specifications and documentation
2.2	Location and category of building site is identified against design gust wind speed calculations
2.3	Wind directions are selected and noted on plans
2.4	Type and number of bracing units for each wind direction is selected
2.5	Bracing details and description is documented based upon calculations
3	Assess plans and specifications for size, span and spacings of structural members for timber wall frames/s	3.1	Access is obtained to all relevant plans, specifications and documentation
3.2	Specified timber species and stress grading is identified
3.3	'Roof load width' for walls supporting ceiling and roof structures for a specified roof covering is determined
3.4	Economical size for common wall studs is determined
3.5	Size of top and bottom wall plates is determined according to load bearing conditions
3.6	Size of studs at side window and door opening is determined
3.7	Size of lintels to nominated openings is determined
3.8	Size of timber posts and beams supporting over hands is determined
3.9	Nominated member sizes, spans, spacings and locations are identified, listed, documented and checked against plans and specifications for accuracy
4	Assess plans and specifications for size, span and spacing of structural members for timber stumps, floor bearers and joists	4.1	Access is obtained to all relevant plans, specifications and documentation
4.2	Specified timber species and stress grading is identified
4.3	Economical size for floor bearer and joist to suit maximum spans and spacings is determined
4.4	Size of timber stumps and footing type and size required to support structural members is determined
4.5	Size for timber trimmers, working and trimming joists for stair opening to suit maximum spans and spacings is determined
4.6	Location, direction and span of bearers and joists to support specified structure is determined
4.7	Nominated member sizes, spans, spacings, direction and bracings are identified, listed, documented and checked for accuracy against plans and specifications

Required Skills and Knowledge

Not applicable.

Evidence Guide

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where appropriate.

Assessment of timber framed designs, evaluation of plans and specifications and identification of faults. The selection of structural members for roofs, ceilings, walls, floors and stumps relating to performance and the associated reporting of data, findings, recommendations and rectification strategies for at least one (1) building project of up to two (2) storeys or equivalent in compliance with relevant legislation.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

This unit should be co-assessed with BCG5006, BCG5001 and BCG5039.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Nature of timber and effect that physiology and pests have on timber, which affect its performance.

Grading processes and grade markings used to categorise timber and timber products.

Behaviour of structural members undergoing stress, strain, compression, bending or combined actions.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation and local government policy and procedures.

Structural, design and construction principles of buildings including the application of timber in buildings.

Processes for the application of wind force, raking forces, bracing and tie down systems.

Manufactured timber framing systems.

Terminology, definitions and hazard identification.

Codes of conduct and ethics.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the process for assessing timber-framed designs on buildings up to two (2) storeys plus subsequent reporting procedures. Level 2

Communicate ideas and information

Communicate and negotiate ideas and information to enable confirmation of work requirements and legislation, translation of timber framed design assessment and faults on buildings up to two (2) storeys. Level 2

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the evaluation of plans and specifications in the assessment of timber frame designed buildings of up to two (2) storeys. Level 2

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 1

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 3

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 2

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring assessment of timber framed designs for one and two storey buildings.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where appropriate.

Assessment of timber framed designs, evaluation of plans and specifications and identification of faults. The selection of structural members for roofs, ceilings, walls, floors and stumps relating to performance and the associated reporting of data, findings, recommendations and rectification strategies for at least one (1) building project of up to two (2) storeys or equivalent in compliance with relevant legislation.

Provision of reports to appropriate body/individual as determined by the project brief.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

This unit should be co-assessed with BCG5006, BCG5001 and BCG5039.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Nature of timber and effect that physiology and pests have on timber, which affect its performance.

Grading processes and grade markings used to categorise timber and timber products.

Behaviour of structural members undergoing stress, strain, compression, bending or combined actions.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation and local government policy and procedures.

Structural, design and construction principles of buildings including the application of timber in buildings.

Processes for the application of wind force, raking forces, bracing and tie down systems.

Manufactured timber framing systems.

Terminology, definitions and hazard identification.

Codes of conduct and ethics.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the process for assessing timber-framed designs on buildings up to two (2) storeys plus subsequent reporting procedures. Level 2

Communicate ideas and information

Communicate and negotiate ideas and information to enable confirmation of work requirements and legislation, translation of timber framed design assessment and faults on buildings up to two (2) storeys. Level 2

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the evaluation of plans and specifications in the assessment of timber frame designed buildings of up to two (2) storeys. Level 2

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 1

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 3

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 2

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring assessment of timber framed designs for one and two storey buildings.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Assessment of timber framed designs is to include but not be limited to the evaluation and identification of structural members, used in ceiling and roof framing, timber wall framing, timber stumping, floor bearer and joist installing, and be suitable for the building design in compliance with relevant legislation, design specifications, maintenance specifications and adherence to legislative requirements for the Building Code of Australia.

Building categories may include but not be limited to all timber framed domestic scale buildings up to and including two (2) storeys.

Timber frame designed building projects requiring structural member assessment are to include but not be limited to provision of site access/facilities, work schedules, project milestones and the calculation and processing of application or inspection fees.

Assessment of timber-framed designs is to include the identification and recording/reporting of faults, in accordance with workplace providers, in verbal or written format.

Timber framed designs may include but not be limited to:

Roof framing:

skillion, gable, hip and valley and cathedral.

Floor framing:

loose set single storey timber structures, two storey suspended upper floor level construction.

Wall framing:

sizes, bracing locations and tie downs.

Overhang framing:

Soffits and eaves, attached carport, attached veranda, and attached patio.

Reporting systems in accordance with organisational, legislative and quality assurance procedures are to include desk based assessment and may include site-based assessment.

Unit context

Competency requires the demonstration of research, analysis, evaluation and reporting skills in the assessment of timber framed designs, selection of structural members, the identification and rectification of faults. Competency must be demonstrated within the context of relevant legislation, the Building Code of Australia and Australian Standards.

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Assessment of timber framed designs is to include but not be limited to the evaluation and identification of structural members, used in ceiling and roof framing, timber wall framing, timber stumping, floor bearer and joist installing, and be suitable for the building design in compliance with relevant legislation, design specifications, maintenance specifications and adherence to legislative requirements for the Building Code of Australia.

Building categories may include but not be limited to all timber framed domestic scale buildings up to and including two (2) storeys.

Timber frame designed building projects requiring structural member assessment are to include but not be limited to provision of site access/facilities, work schedules, project milestones and the calculation and processing of application or inspection fees.

Assessment of timber-framed designs is to include the identification and recording/reporting of faults, in accordance with workplace providers, in verbal or written format.

Timber framed designs may include but not be limited to:

Roof framing:

skillion, gable, hip and valley and cathedral.

Floor framing:

loose set single storey timber structures, two storey suspended upper floor level construction.

Wall framing:

sizes, bracing locations and tie downs.

Overhang framing:

Soffits and eaves, attached carport, attached veranda, and attached patio.

Reporting systems in accordance with organisational, legislative and quality assurance procedures are to include desk based assessment and may include site-based assessment.

Unit context

Competency requires the demonstration of research, analysis, evaluation and reporting skills in the assessment of timber framed designs, selection of structural members, the identification and rectification of faults. Competency must be demonstrated within the context of relevant legislation, the Building Code of Australia and Australian Standards.

Unit Sector(s)

Not applicable.

BCGSV5014A Apply building surveying procedures to residential buildings

Modification History

Not applicable.

Unit Descriptor

This unit specifies the competency required to assess residential buildings for compliance with building legislation.

It includes the evaluation and interpretation of plans, progressive inspection of building work, preparation of reports and compliance with legislative requirements.

This unit specifies the competency required to assess residential buildings for compliance with building legislation.

It includes the evaluation and interpretation of plans, progressive inspection of building work, preparation of reports and compliance with legislative requirements.

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Evaluate documents submitted with an application for building approval	1.1	Plans, specifications and structural drawings for residential buildings are evaluated for compliance to building application process
1.2	Application/proposal is evaluated against legislative requirements
1.3	Components of the application requiring referral to other agencies/departments are identified and forwarded
1.4	Common faults with application are identified, noted and reported to relevant parties
1.5	Notice of decision, approval, conditional approval or refusal is drafted and processed according to workplace procedures
2	Carry out inspections at various stages of building work	2.1	Compliance of building work is checked according to schedule or at discretion and reports prepared promptly for the appropriate parties
2.2	Written notices for non-complying work with a full explanation and any remedial action specified are prepared and processed according to workplace procedures
2.3	Follow up inspections are conducted at a suitable time to check rectified work without disruption building progress
2.4	Meetings are conducted with the stakeholders, taking notes, minutes and responding as required
3	Prepare reports on various building types	3.1	Analyses of residential buildings are prepared and advised
3.2	Suitability of existing buildings are inspected and reported prior to purchase for proposed use and requirements
3.3	Existing buildings are inspected for safety and reports completed
3.4	Outcome of construction work prior to occupancy is inspected and reported on
4	Determine the compliance of building services with respect to building legislation	4.1	Compliance of building services with building legislation is inspected and reported on prior to occupancy
4.2	Legislative requirements are interpreted and applied
4.3	Common faults with building services are identified, researched and processed according to workplace procedures.

Required Skills and Knowledge

Not applicable.

Evidence Guide

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where applicable.

Application of building surveying procedures, the production of an accurate proposal outlining status of approval, compliance with regulations, determination of safety procedures and the laws abided with, findings, recommendations and strategies for at least one (1) residential building project or equivalent.

Provision of reports to appropriate body/individual as determined by the project brief and according to workplace procedures.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Behaviour of structural members undergoing stress, strain, compression or bending.

Nature of materials and effect of performance.

Grading processes and grade markings used to categorise timber and timber products.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation, and local government policy and procedures.

Structural, design and construction principles of buildings.

Terminology, definitions and hazard identification.

Codes of conduct and ethics.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the application of building surveying for residential buildings plus subsequent reporting procedures. Level 2

Communicate ideas and information

Communicate and negotiate ideas and information to enable confirmation of work requirements, legislation and translation of building surveying inspection reports. Level 3

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the establishment of evaluative criteria, the application of building surveying procedures and their impact on residential buildings. Level 3

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 3

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 3

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 2

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring building surveying procedures to be applied to residential buildings.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Performance Criteria and Range Statement.

What critical aspects of evidence are required to demonstrate competency in this unit?

Compliance with occupational health and safety regulations applicable to workplace operations.

Application of organisational management policies and procedures including quality assurance requirements where applicable.

Application of building surveying procedures, the production of an accurate proposal outlining status of approval, compliance with regulations, determination of safety procedures and the laws abided with, findings, recommendations and strategies for at least one (1) residential building project or equivalent.

Provision of reports to appropriate body/individual as determined by the project brief and according to workplace procedures.

Application of strategic plans, workplace policies and procedures.

Are there any other units which should be assessed with this unit or which relate directly to this unit?

There are no specified relationships.

Holistic assessment should be applied where appropriate to form a complete work function.

What specific knowledge is required to achieve the performance criteria?

Processes for the interpretation of reports, working drawings and specifications.

Behaviour of structural members undergoing stress, strain, compression or bending.

Nature of materials and effect of performance.

Grading processes and grade markings used to categorise timber and timber products.

Authorities and powers of a building surveyor.

Relevant national, State/Territory legislation, and local government policy and procedures.

Structural, design and construction principles of buildings.

Terminology, definitions and hazard identification.

Codes of conduct and ethics.

Research methods.

Processes for the administration and preparation of documentation.

What specific underpinning skills are required to achieve the performance criteria?

These include a number of processes that are learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The questions below highlight how these processes are applied in this competency unit. The number in brackets indicates the level to which the key competency needs to be demonstrated where (1) working within set conditions and processes, (2) management or facilitation of conditions or processes are exercised, and (3) design and/or development of conditions or process are required.

How will the candidate apply the following key competency in this unit?

The candidate will need to:

Collect, analyse and organise information

Research, analyse, organise and understand the application of building surveying for residential buildings plus subsequent reporting procedures. Level 2

Communicate ideas and information

Communicate and negotiate ideas and information to enable confirmation of work requirements, legislation and translation of building surveying inspection reports. Level 3

Plan and organise activities

Plan and organise activities including the planning of analytical processes, the establishment of evaluative criteria, the application of building surveying procedures and their impact on residential buildings. Level 3

Work with others and in a team

Work with others and in a team by recognising dependencies and using co-operative approaches to optimise satisfaction and productivity. Level 3

Solve problems

Establish analytical processes, including diagnostic processes, which anticipate and allow for risks, cater for both direct and indirect evidence, avoid or minimise reworking and avoid wastage. Level 3

Use mathematical ideas and techniques

Use mathematical ideas and techniques to correctly complete measurements, calculate analytical requirements, establish realistic sample criteria, quantify, survey and present analytical results. Level 2

Use technology

Use workplace technology related to information gathering and analysis, diagnosis, information research, report writing, administration and management procedures. Level 2

In what context should assessment occur?

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide and within the scope defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Construction Training Package.

What methods of assessment should apply?

Assessment of this competency is most likely to be project related under real or simulated conditions and require portfolios or other forms of indirect evidence of process. Direct evidence may include certification of compliance on the final outcome or authorisation for commencement by a competent authority.

Assessment must confirm the inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment should reinforce the integration of the key competencies.

What are the specific resource requirements for this unit?

A situation, real or realistically simulated, requiring building surveying procedures to be applied to residential buildings.

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Range Statement

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Input to the application of building surveying procedures to residential buildings is to include but not be limited to the evaluation and interpretation of plans, progressive inspection of building work, preparation of reports and adherence to legislative requirements for Building Codes of Australia class 1 and 10 buildings.

Residential building projects requiring building surveying are to include but not be limited to provision of site access/facilities, work schedules, project milestones and the processing of applications.

Building surveying procedures are to include but not be limited to mechanical, structural and electrical and may include other services.

Resources to facilitate undertaking of building surveying procedures may include but not be limited to human and financial.

Reporting systems in accordance with organisational and legislative quality assurance procedures are to include desk based assessment and may include site-based assessment.

Unit context

Competency requires the demonstration of research, analysis, evaluation and reporting skills within the context of relevant legislation, the Building Code of Australia and Australian Standards.

The Range Statement provides advice to interpret the scope and context of this unit of competency allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Unit scope

Input to the application of building surveying procedures to residential buildings is to include but not be limited to the evaluation and interpretation of plans, progressive inspection of building work, preparation of reports and adherence to legislative requirements for Building Codes of Australia class 1 and 10 buildings.

Residential building projects requiring building surveying are to include but not be limited to provision of site access/facilities, work schedules, project milestones and the processing of applications.

Building surveying procedures are to include but not be limited to mechanical, structural and electrical and may include other services.

Resources to facilitate undertaking of building surveying procedures may include but not be limited to human and financial.

Reporting systems in accordance with organisational and legislative quality assurance procedures are to include desk based assessment and may include site-based assessment.

Unit context

Competency requires the demonstration of research, analysis, evaluation and reporting skills within the context of relevant legislation, the Building Code of Australia and Australian Standards.

Unit Sector(s)

Not applicable.

BSBCOM502B Evaluate and review compliance

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to evaluate and review an organisation's compliance program/management system and how it is fulfilling its obligations and responsibilities under applicable compliance requirements. This unit has been designed to be consistent with AS 3806:2006 Compliance programs. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to managers with responsibility for evaluating and reporting on the operation and effectiveness of an organisation's planned compliance program/management system to ensure that compliance is an integral part of normal business operations. It also applies to individuals working as an owner-manager (where it would be part of their broad role), as a senior manager in a small organisation, as an external consultant or as a section or frontline manager in an operational unit within the organisation. In addition, it applies to members of a compliance management team or a frontline manager within a larger organisation. Application of this unit must be consistent with the pertinent sections of relevant Australian and international standards and legislative requirements including: AS 3806:2006 Compliance programs, AS ISO 10002:2006 Customer satisfaction - Guidelines for complaints handling in organizations, AS/NZS 4360:2004 Risk management and AS ISO 15489:2004 Records management.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop the evaluation plan	1.1. Obtain details of the organisation's compliance policies, objectives and assessment criteria 1.2. Obtain and interpret information on current compliance requirements applicable to the organisation 1.3. Develop a suitable evaluation methodology to enable sufficiently valid and reliable outcomes for the required research and suitable arrangements for both internal and external monitoring processes 1.4. Prepare the evaluation plan for the proposed project including the detailing of established evaluation criteria and the data to be collected 1.5. Obtain approval of plan from relevant internal and/or external personnel
2. Gather required evaluation data	2.1. Collect relevant evaluation data on how the organisation is fulfilling its compliance requirements using appropriate techniques and sources in accordance with the agreed evaluation plan 2.2. Organise, interpret and review collected data against established evaluation criteria including those specified in relevant Australian and international standards 2.3. Discuss ambiguities, uncertainties and problems experienced while interpreting collected data and address appropriately in conjunction with relevant internal and/or external personnel 2.4. Organise interpreted evaluation data for later analysis
3. Analyse the collected data	3.1. Analyse evaluation data in accordance with planned methodology 3.2. Review and discuss outcomes and findings of the analysis with relevant internal and/or external personnel
4. Determine evaluation findings and outcomes	4.1. Develop and discuss preliminary findings and any identified issues with relevant internal and/or external personnel 4.2. Undertake any additional data collection and analysis required to clarify aspects of findings, issues and related action options if necessary 4.3. Prepare recommendations for any action to improve identified deficiencies in conjunction with relevant internal and/or external personnel
5. Document and disseminate the outcomes and recommendations of the evaluation	5.1. Prepare a draft report of the outcomes, findings and recommendations of the compliance evaluation in accordance with the agreed structure and format and distribute to relevant internal and/or external personnel for comment and feedback 5.2. Edit the report based on the feedback obtained 5.3. Proofread the report in preparation for publishing 5.4. Ensure the report of outcomes, findings and recommendations of the evaluation is signed off by authorised personnel 5.5. Produce and disseminate the report to nominated internal and external personnel in accordance with agreed arrangements

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
interpersonal skills to contribute to a positive culture of compliance within an organisation investigative skills to evaluate and review compliance project management skills to: develop project plans manage other personnel involved in the evaluation activity meet project timelines mange project finances interpersonal skills to relate to internal and external personnel and in particular those representing relevant regulatory authorities, professional institutes and organisations, standards organisations research and evaluation skills to: conduct literature searches and internet searches analyse and organise evaluation data using appropriate techniques conduct various types of evaluation surveys conduct quantitative data analysis using appropriate techniques technical skills to use communications technology effectively.
Required knowledge
evaluation methods and techniques suitable for compliance related evaluation and review sources of data relevant to compliance related evaluation and review relevant Australian and international standards including but not limited to: AS 3806:2006 Compliance programs AS ISO 10002:2006 Customer satisfaction - Guidelines for complaints handling in organizations AS ISO 15489:2004 Records management AS/NZS 4360:2004 Risk management quantitative and qualitative data analysis techniques relevant to compliance related evaluation elements of compliance program/management systems including: documentation of compliance requirements relevant to the organisation compliance management functions, accountabilities and responsibilities within the organisation compliance related management information systems record keeping systems required for compliance management liaison procedures with relevant internal and external personnel on compliance related matters breach management policies and processes including the identification, classification, investigation, rectification and reporting of breaches in compliance requirements compliance reporting procedures corporate induction and training processes related to compliance management processes for the internal and external promulgation and promotion of information on compliance requirements and compliance program/management system compliance complaints handling systems continuous improvement processes for compliance including monitoring, evaluation and review strategies for developing a positive compliance culture within the organisation techniques and performance indicators for monitoring the operation of a compliance program/management system reporting processes on compliance management including reports on breaches and rectification action relevant organisational policies and procedures including: compliance plans and policies in various compliance areas organisational standards for operations and ethics.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: completion of project work which comprehensively evaluates how an organisation is fulfilling its compliance requirements knowledge of evaluation methods and techniques suitable for compliance related evaluation and review.
Context of and specific resources for assessment	Assessment must ensure: access to relevant published material and such as: organisational policies, standard operating procedures, procedures and plans relevant legislation, regulations, licensing requirements, codes of practice, standards compliance evaluation reports access to the relevant internal and external data files access to appropriate computer resources for online searching, data processing and analysis, and report preparation and editing.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observations of activities undertaken to evaluate compliance requirements assessment of reports evaluating the performance and effectiveness of existing compliance systems and processes direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observations of interactions with internal and external stakeholders while evaluating compliance requirements oral or written questioning to assess knowledge of the effectiveness of compliance systems and processes and their impact on organisational objectives, processes and systems review of evaluation plan assessment of dissemination of the report.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other compliance units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Compliance requirements may include:	different types of external and internal compliance requirements including: accreditation requirements of an institute, professional organisation or registration body internal policies, procedures, standards or codes of practice of an organisation regulations of a state/territory, national or international regulatory authority requirements for certification under statutory licensing systems statutory standards or codes of practice cross-industry, industry-specific and internal organisational compliance requirements in such areas as (examples in alphabetical groupings): anti-discrimination (including discrimination by race, sex, disability, religion, etc.), alcohol licensing (licensing regulations covering clubs, pubs, licensed premises, etc.), aviation bankruptcy chemical use, child protection, construction, conveyancing/real estate, copyright, corporate governance, customs, credit education, electricity, environmental protection, equal opportunity financial services (including banking), fire, food hygiene, freedom of information, freight forwarding gambling, gene technology health, human rights insurance, immigration, intellectual property land management maritime, mining pharmaceuticals, patents, privacy quarantine racing, rail transport, road transport safety (including cross-industry generic regulations as well as industry, equipment or product-specific sub-categories e.g. marine safety, rail safety, food safety, aviation safety, road safety, dangerous goods, construction safety, mine safety, road safety, etc.), security, sewage, superannuation taxation, telecommunications, tobacco, trade practices and consumer protection water supply, workers compensation, workers rehabilitation
Evaluation methodology may include:	analysis of complaints recorded involving compliance requirements analysis of feedback from clients, suppliers, internal managers and personnel assessment of information contained in the organisation's management information system collection of operational data desk analysis drafting and editing of the evaluation report literature searches including internet searches review of reports from relevant compliance authorities and organisations surveys of relevant internal and external personnel including interviews, focus groups, questionnaires
Evaluation plan may include:	details of the applicable compliance requirement and related evaluation criteria evaluation methodology milestones personnel required including evaluation project manager, the evaluation team and those who may be consulted during the course of the evaluation activities resource requirements and related costs timelines
Evaluation data may include:	completed survey questionnaires documentation on feedback and complaints involving compliance requirements operational data pertinent to the fulfillment of compliance requirements published documents including papers, standards, regulations quantitative data collected from various sources records of interviews, meetings or focus group workshop outcomes records of telephone conversations written correspondence including letters, faxes, emails
Relevant Australian and international standards may include:	AS 3806:2006 Compliance programs AS ISO 10002:2006 Customer satisfaction - Guidelines for complaints handling in organizations AS ISO 15489:2004 Records management AS/NZS 4360:2004 Risk management
Relevant internal personnel may include:	board of directors chief executive officer compliance management team (where relevant) compliance specialists at the operational level frontline managers senior management team
Relevant external personnel may include:	chief executive officers and managers in organisations with an interest in the compliance issues being researched legal and business advisors and consultants with expertise and interest in compliance requirements and related management systems representatives of professional associations and institutes relevant to the organisation's operations and sphere of business representatives of relevant authorities in pertinent compliance areas
Authorised personnel may include:	chief executive officer or manager in an organisation evaluation project manager evaluation steering committee (where applicable) nominated representative of educational institution/s or organisation/s nominated representative of professional association/s or institute/s nominated representative of regulatory authority

Unit Sector(s)

Unit sector

Competency field

Competency field	Regulation, Licensing and Risk - Compliance

Co-requisite units

Co-requisite units

BSBCUS301A Deliver and monitor a service to customers

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify customer needs	1.1. Use appropriate interpersonal skills to accurately identify and clarify customer needs and expectations 1.2. Assess customer needs for urgency to determine priorities for service delivery in accordance with organisational requirements 1.3. Use effective communication to inform customers about available choices for meeting their needs and assist in the selection of preferred options 1.4. Identify limitations in addressing customer needs and seek appropriate assistance from designated individuals
2. Deliver a service to customers	2.1. Provide prompt service to customers to meet identified needs in accordance with organisational requirements 2.2. Establish and maintain appropriate rapport with customers to ensure completion of quality service delivery 2.3. Sensitively and courteously handle customer complaints in accordance with organisational requirements 2.4. Provide assistance or respond to customers with specific needs in accordance with organisational requirements 2.5. Identify and use available opportunities to promote and enhance services and products to customers
3. Monitor and report on service delivery	3.1. Regularly review customer satisfaction with service delivery using verifiable evidence in accordance with organisational requirements 3.2. Identify opportunities to enhance the quality of service and products, and pursue within organisational requirements 3.3. Monitor procedural aspects of service delivery for effectiveness and suitability to customer requirements 3.4. Regularly seek customer feedback and use to improve the provision of products and services 3.5. Incorporate evidence of customer satisfaction in decisions to modify products or services, ensuring they are within organisational requirements 3.6. Ensure reports are clear, detailed and contain recommendations focused on critical aspects of service delivery

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
literacy skills to read and understand a variety of texts; to prepare general information and papers according to target audience; and to edit and proofread texts to ensure clarity of meaning and accuracy of grammar and punctuation technology skills to select and use technology appropriate to a task communication skills to monitor and advise on customer service strategies problem-solving skills to deal with customer enquiries or complaints analytical skills to identify trends and positions of products and services.
Required knowledge
key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws financial legislation occupational health and safety (OHS) organisational policy and procedures for customer service including handling customer complaints service standards and best practice models public relations and product promotion techniques for dealing with customers, including customers with specific needs.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: identifying needs and priorities of customers distinguishing between different levels of customer satisfaction treating customers with courtesy and respect responding to and reporting on, customer feedback knowledge of organisational policy and procedures for customer service.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources examples of customer complaints examples of documents relating to customer service standards and policies.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of reports on customer service delivery analysis of responses to case studies and scenarios demonstration of techniques oral or written questioning to assess knowledge of customer service strategies.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: sales units other customer service units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Appropriate interpersonal skills may include:	listening actively to what the customer is communicating providing an opportunity for the customer to confirm their request questioning to clarify and confirm customer needs seeking feedback from the customer to confirm understanding of needs summarising and paraphrasing to check understanding of customer message using appropriate body language
Customers may include:	corporate customers individual members of the organisation individual members of the public internal or external other agencies
Customer needs and expectations may include:	accuracy of information advice or general information complaints fairness/politeness further information making an appointment prices/value purchasing organisation's products and services returning organisation's products and services specific information
Organisational requirements may include:	access and equity principles and practice anti-discrimination and related policy defined resource parameters goals, objectives, plans, systems and processes legal and organisational policies, guidelines and requirements OHS policies, procedures and programs payment and delivery options pricing and discount policies quality and continuous improvement processes and standards quality assurance and/or procedures manuals replacement and refund policy and procedures who is responsible for products or services
Effective communication may include:	giving customers full attention maintaining eye contact, except where eye contact may be culturally inappropriate speaking clearly and concisely using active listening techniques using appropriate language and tone of voice using clear written information/communication using non-verbal communication e.g. body language, personal presentation (for face-to-face interactions) using open and/or closed questions
Designated individuals may include:	colleagues customers line management supervisor
Customer complaints may include:	administrative errors such as incorrect invoices or prices customer satisfaction with service quality damaged goods or goods not delivered delivery errors product not delivered on time service errors warehouse or store room errors such as incorrect product delivered
Specific needs of customers may relate to:	age beliefs/values culture disability gender language religious/spiritual observances
Opportunities to promote and enhance services and products may include:	extending time lines packaging procedures procedures for delivery of goods returns policy system for recording complaints updating customer service charter
Verifiable evidence may include:	customer satisfaction questionnaires audit documentation and reports quality assurance data returned goods lapsed customers service calls complaints

Unit Sector(s)

Unit sector

Competency field

Competency field	Stakeholder Relations - Customer Service

Co-requisite units

Co-requisite units

BSBITU201A Produce simple word processed documents

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to correctly operate word processing applications in the production of workplace documents. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of word processing and software in a defined context, under direct supervision or with limited individual responsibility.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Prepare to produce documents	1.1. Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation requirements are addressed 1.2. Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required 1.3. Identify organisational and task requirements for document layout and design
2. Produce documents	2.1. Format document using appropriate software functions to adjust page layout to meet information requirements, in accordance with organisational style and presentation requirements 2.2. Use system features to identify and manipulate screen display options and controls 2.3. Use manuals, user documentation and online help to overcome problems with document presentation and production
3. Finalise documents	3.1. Ensure final document is previewed, checked, adjusted and printed in accordance with organisational and task requirements 3.2. Ensure document is prepared within designated time lines and organisational requirements 3.3. Name and store document in accordance with organisational requirements and exit application without information loss/damage

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to clarify document requirements editing and proofreading skills to check own work for accuracy keyboarding skills to enter text and numerical data literacy skills to read and understand organisation's procedures, and to use basic models to produce a range of correspondence problem-solving skills to solve routine problems.
Required knowledge
formatting styles and their effect on formatting, readability and appearance of documents purpose, use and function of word processing software organisational requirements for ergonomics, work periods and breaks, and conservation techniques organisational style guide.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: knowledge of simple word processing functions, standard document layout and design principles production of a minimum of three simple, word processed documents.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources access to examples of word processed documents and style guides.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of formatted document review of final document demonstration of techniques oral or written questioning to assess knowledge of word processing software functions.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: general administration units other IT use units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Ergonomic requirements may include:	avoiding radiation from computer screens chair height, seat and back adjustment document holder footrest keyboard and mouse position lighting noise minimisation posture screen position workstation height and layout
Work organisation requirements may include:	exercise breaks mix of repetitive and other activities rest periods
Conservation requirements may include:	disposing of non-confidential waste paper in recycling bins double-sided paper use re-using paper for rough drafts (observing confidentiality requirements) utilising power-save options for equipment
Documents may include:	agendas briefing papers envelopes faxes labels letters mail merges memos minutes short reports simple one-page flyers standard form letters
Organisational requirements may include:	company colour scheme company logo consistent corporate image content restrictions established guidelines and procedures for document production house styles observing copyright legislation organisation name, time, date, document title, filename etc. in header/footer templates
Formatting may include:	alignment on page columns company logo/letterhead enhancements to format - borders, patterns and colours enhancements to text - colour, size, orientation headers/footers margins page orientation
Software functions may include:	default settings document protection grammar check headers/footers indent line spacing page numbers page set up paragraph formatting spell check tabs text formatting
Screen display options and controls may include:	layout view maximise/minimise normal view page view print preview ruler toolbars zoom percentage
Checking may include:	accuracy of information consistency of layout ensuring instructions with regard to content and format have been followed grammar proofreading spelling, electronically and manually
Printing may include:	basic print settings multiple copies odd or even pages print preview printer setup specified pages whole document
Designated time lines may include:	organisational time line e.g. deadline requirements time line agreed with internal/external client time line agreed with supervisor/person requiring document/s
Naming and storing documents may include:	appropriate file type authorised access file names according to organisational procedure e.g. numbers rather than names file names which are easily identifiable in relation to the content file/directory names which identify the operator, author, section, date etc. filing locations organisational policy for backing up files organisational policy for filing hard copies of documents security storage in folders/sub-folders storage on hard/floppy disk drives, CD-ROM, tape back-up

Unit Sector(s)

Unit sector

Competency field

Competency field	Information and Communications Technology - IT Use

Co-requisite units

Co-requisite units

BSBITU203A Communicate electronically

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to send, receive and manage electronic mail (email), as well as to collaborate online using chat rooms, intranets and instant messaging. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals who use business technology to perform a range of routine tasks to communicate with co workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Implement procedures to send and receive electronic mail	1.1. Log in to software for sending and receiving email in accordance with organisational requirements 1.2. Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements 1.3. Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate actions 1.4. Deal with returned email in accordance with organisational policies and procedures
2. Manage electronic mail	2.1. Set security levels and/or filters for incoming email in accordance with organisational requirements 2.2. Create and maintain individual mailboxes in accordance with organisational requirements 2.3. Store email and/or attachments in accordance with organisational requirements 2.4. Empty inboxes and archive or permanently delete in accordance with organisational requirements 2.5. Prepare and maintain electronic mailing lists in accordance with organisational requirements
3. Collaborate online	3.1. Identify software to be used in collaboration 3.2. Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette) 3.3. Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to request advice, to receive feedback and to work with a team literacy skills to identify work requirements; to understand and process basic, relevant workplace information; and to draft simple correspondence problem-solving skills to solve routine technology problems.
Required knowledge
different methods of electronic communication key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws occupational health and safety.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: sending and receiving email for a range of purposes attaching and removing documents to email using software applications to collaborate online knowledge of relevant legislation.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources access to software applications likely to be used in the workplace.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate analysis of responses to case studies and scenarios demonstration of techniques oral or written questioning to assess knowledge of electronic communication methods and tools review of attachments prepared for email review of electronic mailing lists evaluation of postings and responses to online discussions.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: general administration units other IT use units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Software may include:	mobile or wireless software applications: personal digital assistants (PDA) mobile phones text messaging (SMS/TXT) multimedia messaging (MMS) internet relay chat (IRC) personal computer-based software applications: email applications web-based email services chat applications internet discussion groups/boards/chat rooms intranet discussion groups/boards/chat rooms
Organisational requirements may include:	carbon copies or blind carbon copies concise, relevant subject line electronic signature form of address formality/informality of language, tone and structure including original message in the reply length of emails (i.e. short and to the point) net ethics net etiquette(netiquette) requesting read receipt sender's name and address
Checking outgoing email for accuracy may include checking:	clarity of intended meaning completeness content grammar punctuation recipient's address spelling structure
Attachments may include:	PDFs pictures spreadsheets word processed documents any electronic file
Suspicious or potentially dangerous email may include:	attachments email where sender is unknown, and subject line is enticing and/or personal (e.g. urging the receiver to open immediately) particular file extensions spam (unsolicited commercial email or junk email) unsolicited email containing viruses
Dealing with returned email may include:	checking email address checking size of attachment/s re-sending sending message by other means e.g. facsimile, post telephoning addressee
Storing email may include:	email application software paper-based filing system specialised recordkeeping, spreadsheet or database software
Mailing lists may include:	database or spreadsheet records electronic address books word processing tables or data files
Online collaboration may include:	chat rooms email communications instant messaging intranet
Net etiquette may include:	accepted (not mandated) rules for being a good net citizen (netizen) adjust to the style and tone of discussion groups be forgiving of other's mistakes do not abuse your power if you would not do it in real life do not do it in cyberspace keep flames under control (flaming is making personal attacks on others) look good online (spelling, grammar, and have something worth saying) protocols for discussion groups remember you are dealing with real people not computers respect copyright respect other people's privacy respect other's time and bandwidth share expert knowledge

Unit Sector(s)

Unit sector

Competency field

Competency field	Information and Communications Technology - IT Use

Co-requisite units

Co-requisite units

BSBITU301A Create and use databases

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to create simple two table relational databases with reports and queries, for the storage and retrieval of information. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals employed in a range of work environments who develop and use simple databases to store and retrieve data. They may provide administrative support within an enterprise, or may be independently responsible for the storage and retrieval of data relating to their own work roles.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Create a simple database	1.1. Design a simple database, with at least two tables, using a database application, basic design principles, software functions and simple formulae 1.2. Develop a table with fields and attributes according to database usage, as well as data considerations and user requirements 1.3. Create a primary key for each table 1.4. Modify table layout and field attributes as required 1.5. Create a relationship between the two tables 1.6. Check and amend data entered, in accordance with organisational and task requirements
2. Create reports and queries	2.1. Determine information output, database tables to be used and report layout to meet task requirements 2.2. Determine data groupings, search and sort criteria to meet task requirements 2.3. Run reports and queries to check that results and formulae provide the required data 2.4. Modify reports to include or exclude additional requirements
3. Use database	3.1. Ensure data input meets designated time lines and organisational requirements for speed and accuracy 3.2. Use manuals, user documentation and online help to overcome problems with database design and production 3.3. Preview, adjust and print database reports or forms in accordance with organisational and task requirements 3.4. Name and store databases, in accordance with organisational requirements, and exit application without data loss or damage 3.5. Prepare and distribute reports to appropriate person in a suitable format

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
numeracy skills to create simple queries and to use simple formulae planning and organising skills to develop effective databases problem-solving skills to address inconsistencies in data and issues in database, and to query structures.
Required knowledge
key provisions of relevant legislation from all forms of government, standards and codes that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws occupational health and safety organisational requirements relating to data entry, storage and presentation.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: creating simple databases and queries manipulating data using queries formatting data into a final version.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to office equipment and resources access to sample data.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of authenticated documents from the workplace or training environment demonstration of techniques.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: administration units other information and communications technology units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Database applications may include:	commercial database applications organisational specific database applications
Basic design principles may include:	naming conventions data layout formatting database use required output reporting and presentation requirements
Software functions may include:	adding, deleting, moving, re-labelling fields altering field widths calculating, using formula data protection field definitions and attributes formatting fields formatting text headers and footers inserting and deleting blank lines and spaces repeating (if available) table, form and report wizards
Simple formulae may include:	average count division maximum minimum multiplication subtraction sum combinations of above
Data may include:	numbers text
Checking and amending data may include:	accuracy of data accuracy of formulae with calculator ensuring instructions with regard to content and format have been followed outcome of sorting or filtering proofreading spelling, electronically and manually
Report layout may include:	alignment on page columns enhancements to format - borders, patterns and colours enhancements to text formatting provided through use of a wizard or other automated process headers/footers logical ordering of data tables
Designated time lines may include:	time line agreed with internal or external client time line agreed with supervisor or person requiring database
Printing may include:	forms queries records reports tables
Storing databases may include:	authorised access filing locations naming conventions organisational policy for backing up files organisational policy for filing hard copies of databases security storage in electronic folders and sub-folders storage on disk drives, CD-ROM, back-up tapes

Unit Sector(s)

Unit sector

Competency field

Competency field	Information and communications Technology - IT use

Co-requisite units

Co-requisite units

BSBOHS405B Contribute to the implementation of emergency procedures

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to contribute to the implementation of planning and response procedures for emergencies. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals with supervisory responsibilities for managing occupational health and safety (OHS) in the workplace who contribute to the implementation of procedures for responding to emergencies. The unit assumes that expert advice will be available in identifying potential emergencies and in formulating the response plans. As the unit focuses on implementation of procedures already developed for short term emergency responses, it is less complex than BSBOHS508B Participate in the investigation of incidents, which has a greater scope both in situations addressed and the timeframe for action. Contributions to the actions to control OHS risks are covered in BSBOHS404B Contribute to the implementation of strategies to control OHS risk.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify potential emergencies	1.1. Apply knowledge of OHS hazards and standards to identify causes of potential emergencies 1.2. Seek input of stakeholders in identifying potential emergencies 1.3. Identify and liaise with appropriate specialist advisors and emergency agencies to identify causes of potential emergencies 1.4. Develop a risk register to identify potential emergencies and their causes
2. Identify options for initial response	2.1. Categorise major types of emergencies 2.2. Identify actions required to contain or limit potential emergencies 2.3. Identify actions required to limit impact on personnel, property and the environment 2.4. Identify requirements for liaison with emergency agencies 2.5. Prioritise actions to be taken during emergencies
3. Plan initial response procedures	3.1. Identify resources available and required for immediate response 3.2. Check emergency equipment to ensure serviceability, accessibility, cleanliness and correct location 3.3. Document actions required for a number of major types of emergency, taking account of standards, current industry practice, specialist advice and input by emergency agencies 3.4. Identify training needs and appropriate providers
4. Implement initial response procedures	4.1. Document and display actions for initial response 4.2. Understand and implement own role in emergency response
5. Contribute to post event activities	5.1. Identify and support other personnel in the second response phase 5.2. Make contributions to debriefing processes
6. Monitor emergency response and address deficiencies	6.1. Monitor responses to emergencies for efficiency and timeliness, in consultation with stakeholders and, as appropriate, specialist advisors and agencies 6.2. Document, and promptly and appropriately report results of monitoring to managers and key personnel 6.3. Identify areas for organisational and personal improvement and make recommendations for improvement in response to analysis of response taken

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities across all levels of an organisation interpersonal skills to issue instructions in an authoritative manner during unusual circumstances literacy skills to prepare reports for a range of target groups observation skills to evaluate the impact characteristics and composition of the workforce have on managing OHS organisational and time management skills to sequence tasks and meet timelines research and data analysis skills to assess resources required to systematically manage OHS and to analyse relevant workplace information and data research and data analysis skills to evaluate interactions between employees, their activities, equipment, environment and work systems technology skills to access internal and external OHS data.
Required knowledge
basic emergency prevention controls typically installed in a workplace, such as: emergency alerting systems emergency protection systems fire and smoke alarms, and fire extinguishers required safety wear security systems emergency alerting systems and signals used in the workplace and their meanings enterprise physical site and work areas enterprise reporting procedures in an emergency essential actions of self and others in an emergency hazards and precautions to be taken during an emergency hazards arising from evacuation information needs of emergency response personnel during reporting, arrival and response to an emergency OHS information needs of work unit or work team internal and external sources of OHS information and data organisational policies and procedures for OHS and acting in an emergency situation organisational structure, roles and responsibilities powers of safety representatives and other authorised OHS personnel to cease work immediately if an immediate danger to OHS exists principles and priorities for evacuation, checking and accounting for people principles of fire protection and emergency response relevant state/territory and commonwealth OHS legislation, codes of practice, associated standards and guidance material roles, responsibilities and authority of OHS personnel types of emergency responses typically used in workplaces.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: identification of a potential emergency contribution to the implementation of procedures for preparing and responding to an emergency evaluation of the effectiveness of the implementation strategies knowledge of basic emergency prevention controls typically installed in a workplace.
Context of and specific resources for assessment	Assessment must ensure: access to office equipment and resources access to workplace documentation and actual workplaces.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios demonstration of procedures implemented in response to an emergency situation direct questioning combined with review of portfolios of evidence and third party reports of on-the-job performance by the candidate oral or written questioning to assess knowledge of information needs of emergency response personnel during reporting, arrival and response to an emergency review of risk register developed to identify potential emergencies and their causes written examples of reports on responses to emergency situations review of documentation submitted to managers and key personnel outlining monitoring of emergency response.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBOHS403B Identify hazards and assess OHS risks BSBOHS404B Contribute to the implementation of strategies to control OHS risk.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Hazards may include:	sources of potential harm in terms of human injury, ill health, damage to property, damage to the environment, or a combination of these, including: biological chemical environment mechanical and/or electrical physical psychosocial radiological nuclear
Standards may include:	Australian Standards industry-specific standards international standards
Emergencies may include:	emergencies requiring evacuation explosion and bomb alerts external emergencies and natural disasters, such as: flood storm traffic accident fire explosion hazardous substance spill chemical spill internal emergencies, such as: loss of power loss of water supply structural collapse security emergencies, such as: armed robberies intruders disturbed persons serious injury events
Stakeholders may include:	community employees health and safety, and other employee representatives managers OHS committee supervisors
Specialist advisors may include:	internal or external advisors in: safety chemicals engineering security emergency response
Emergency agencies may include:	fire police ambulance government departments hazardous materials response teams (Hazmat) OHS authorities
Risk register may include:	lists of hazards location of hazards range of possible scenarios or circumstances under which an emergency could occur, including natural disasters outcomes of any risk assessment or risk ranking
Resources may include:	emergency response personnel and equipment first aid personnel and equipment emergency services personnel
Emergency equipment may include:	clothing items such as coloured hats and vests communication equipment evacuation alarms evacuation equipment, especially for people with a disability fire extinguishers and equipment torches
Second response phase may include:	actions required if building cannot be re-occupied containment of personnel in evacuation area first aid support/counselling of personnel involved or affected

Unit Sector(s)

Unit sector

Competency field

Competency field	Regulation, Licensing and Risk - Occupational Health and Safety

Co-requisite units

Co-requisite units

BSBSUS201A Participate in environmentally sustainable work practices

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices. This unit requires the ability to access industry information, and applicable legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.

Application of the Unit

Application of the unit	This unit applies to operators/team members under supervision or guidance, who are required to follow workplace procedures and instructions, and to work in an environmentally sustainable manner. It covers: efficient resource use potential environmental hazards regulatory compliance improving environmental performance (within the scope of competency, authority and own level of responsibility). It addresses the knowledge, processes and techniques necessary to participate in environmentally sustainable work practices.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Identify current resource use	1.1. Identify workplace environmental and resource efficiency issues 1.2. Identify resources used in own work role 1.3. Document and measure current usage of resources using appropriate techniques 1.4. Record and file documentation measuring current usage, using technology (such as software systems) where applicable 1.5. Identify and report workplace environmental hazards to appropriate personnel
2. Comply with environmental regulations	2.1. Follow workplace procedures to ensure compliance 2.2. Report breaches or potential breaches to appropriate personnel
3. Seek opportunities to improve resource efficiency	3.1. Follow organisational plans to improve environmental practices and resource efficiency 3.2. Work as part of a team, where relevant, to identify possible areas for improvements to work practices in own work area 3.3. Make suggestions for improvements to workplace practices in own work area

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
analytical skills to comply with all relevant legislation associated with job specifications and procedures communication and problem-solving skills to question, seek clarification and make suggestions relating to work requirements and efficiency communication and teamwork skills to recognise procedures; to follow instructions; to respond to change, such as current workplace environmental/sustainability frameworks; and to support team work and participation in a sustainable organisation literacy, numeracy and technology skills to interpret workplace information in relation to work role, and to document and measure resource use technology skills to select and use technology appropriate for a task.
Required knowledge
environmental and resource hazards/risks environmental or sustainability legislation, regulations and codes of practice applicable to own work role OHS issues and requirements organisational structure, and reporting channels and procedures relevant environmental and resource efficiency systems and procedures sustainability in the workplace terms and conditions of employment including policies and procedures, such as daily tasks, employee and employer rights, equal opportunity.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: accessing, interpreting and complying with a range of environment/sustainability legislation and procedural requirements relevant to daily responsibilities accurately following organisational information to participate in and support an improved resource efficiency process and reporting as required developing and/or using tools such as inspection checklists, to collect and measure relevant information on organisation resource consumption, within work role identifying organisational improvements by applying efficient resource use to daily activities knowledge of environmental and resource hazards/risks.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment evidence is relevant to the particular workplace role, including work area, equipment, systems, and documentation review of current work area directly relating to own work, to assess measurement of resources used, hazards and compliance individual or team discussion about potential for increased resource efficiency within current work area access to workplace documents, information and resources (such as compliance obligations, enterprise plans, work responsibilities).
Method of assessment	A range of assessment methods should be used t assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of demonstrated techniques over time and in a range of situations analysis of responses to case studies and scenarios review of documentation measuring current resource usage evaluation of techniques used to document and measure current usage of resources review of identified and reported workplace environmental hazards evidence of active participation in organisational plans to improve environmental practices and resource efficiency.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBINN201A Contribute to workplace innovation BSBSMB301A Investigate micro business opportunities BSBWOR202A Organise and complete daily work activities.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Environmental and resource efficiency issues may include:	maximising opportunities to improve business environmental performance minimising environmental risks promoting more efficient production and consumption of natural resources, for example minimising waste by participating in or using a waste management system using resources efficiently such as material usage, energy usage (seeking alternative sources of energy or energy conservation) or efficient water usage
Appropriate techniques may include:	examining and documenting resources in work area examining invoices from suppliers examining relevant information and data measuring resource usage under different conditions reports from other parties involved in the process of identifying and implementing improvements
Compliance may include:	meeting relevant laws, by-laws and regulations or best practice to support compliance in environmental performance and sustainability at each level as required (such as Environmental Protection or Biodiversity Conservation Act): international commonwealth state/territory local government industry organisation
Organisational plans may include:	documented policies and procedures work plans to minimise waste or to increase efficiency of resources such as a green office program, supply chain program for purchasing sustainable products or an environmental management framework
Suggestions may include ideas that help to:	improve energy efficiency increase use of renewable, recyclable, reusable and recoverable resources maximise opportunities such as use of solar power or other alternative forms of energy, where appropriate prevent and minimise risks reduce emissions of greenhouse gases reduce use of non-renewable resources

Unit Sector(s)

Unit sector

Competency field

Competency field	Industry Capability - Sustainability

Co-requisite units

Co-requisite units

BSBSUS301A Implement and monitor environmentally sustainable work practices

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.

Application of the Unit

Application of the unit	This unit applies to those with responsibility for a specific area of work or who lead a work group or team. It addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools, such as: identifying areas for improvement developing plans to make improvements implementing and monitoring improvements in environmental performance. A person who demonstrates competence in this unit must be able to provide evidence of the ability to implement and monitor integrated environmental and resource efficiency management policies and procedures within an organisation. Evidence must be strictly relevant to the particular workplace role.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Investigate current practices in relation to resource usage	1.1. Identify environmental regulations applying to the enterprise 1.2. Analyse procedures for assessing compliance with environmental/sustainability regulations 1.3. Collect information on environmental and resource efficiency systems and procedures, and provide to the work group where appropriate 1.4. Collect, analyse and organise information from a range of sources to provide information/advice and tools/resources for improvement opportunities 1.5. Measure and document current resource usage of members of the work group 1.6. Analyse and document current purchasing strategies 1.7. Analyse current work processes to access information and data to assist in identifying areas for improvement
2. Set targets for improvements	2.1. Seek input from stakeholders, key personnel and specialists 2.2. Access external sources of information and data as required 2.3. Evaluate alternative solutions to workplace environmental issues 2.4. Set efficiency targets
3. Implement performance improvement strategies	3.1. Source and use appropriate techniques and tools to assist in achieving efficiency targets 3.2. Apply continuous improvement strategies to own work area of responsibility, including ideas and possible solutions to communicate to the work group and management 3.3. Implement and integrate environmental and resource efficiency improvement plans for own work group with other operational activities 3.4. Supervise and support team members to identify possible areas for improved practices and resource efficiency in work area 3.5. Seek suggestions and ideas about environmental and resource efficiency management from stakeholders and act upon where appropriate 3.6. Implement costing strategies to fully value environmental assets
4. Monitor performance	4.1. Use and/or develop evaluation and monitoring, tools and technology 4.2. Document and communicate outcomes to report on efficiency targets to key personnel and stakeholders 4.3. Evaluate strategies and improvement plans 4.4. Set new efficiency targets, and investigate and apply new tools and strategies 4.5. Promote successful strategies and reward participants where possible

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
analytical skills to analyse problems, to devise solutions and to reflect on approaches taken change management skills communication skills to answer questions, clarify and acknowledge suggestions relating to work requirements and efficiency communication/consultation skills to support information flow from stakeholders to the work group innovation skills to identify improvements, to apply knowledge about resource use to organisational activities and to develop tools literacy skills to comprehend documentation, to interpret environmental and energy efficiency requirements, to create tools to measure and monitor improvements and to report outcomes numeracy skills to analyse data on organisational resource consumption and waste product volumes planning and organising skills to implement environmental and energy efficiency management polices and procedures relevant to own work area problem-solving skills to devise approaches to improved environmental sustainability and to develop alternative approaches as required technology skills to operate and shut down equipment; where relevant, to use software systems for recording and filing documentation to measure current usage; and to use word processing and other basic software for interpreting charts, flowcharts, graphs and other visual data and information supervisory skills to work effectively with a team
Required knowledge
best practice approaches relevant to own area of responsibility and industry compliance requirements within work area for all relevant environmental/sustainability legislation, regulations and codes of practice including resource hazards/risks associated with work area, job specifications and procedures environmental and energy efficiency issues, systems and procedures specific to industry practice external benchmarks and support for particular benchmarks to be used within organisation, including approaches to improving resource use for work area and expected outcomes OHS issues and requirements organisational structure and reporting channels and procedures quality assurance systems relevant to own work area strategies to maximise opportunities and to minimise impact relevant to own work area supply chain procedures terms and conditions of employment including policies and procedures, such as daily tasks, work area responsibilities, employee, supervisor and employer rights, equal opportunity

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: knowledge of relevant compliance requirements within work area developing plans to make improvements planning and organising work group activities in relation to measuring current use and devising strategies to improve usage monitoring resource use and improvements for environmental performance relative to work area and supervision ensuring appropriate action is taken within work area in relation to environmental/sustainability compliance and potential hazards implementing new approaches to work area in an effort to resolve and improve environmental and resource efficiency issues and reporting as required.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to a range of environment/sustainability legislation, standards, guidelines and procedural requirements relevant to specific work area, daily responsibilities and supervision access to a range of information, workplace documentation and resources such as compliance obligations, organisation plans, work supervision and responsibilities access to reports from other parties involved in the process of identifying and implementing improvements evidence is relevant to the particular workplace role, including work area, staff, stakeholders, equipment, systems and documentation.
Method of assessment	A range of assessment methods should be used t assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate response to case studies review of reports of activities of work group in relation to measuring resource use and developing improvement strategies review of work plans outlining approaches to improved practices with documented benchmarks analysis of the way in which advice is sought and suggestions are made about improvements observation over time and in a range of situations in relation to review of overall work area and staff, to assess and measure resource use, hazards and compliance review of checklists to identify and assess resource usage at the beginning and end of the unit; reports on meetings around procedures and improvement processes and monitoring within the workplace; lists of environmental hazards/risks or inefficiencies or opportunities for improvements identified in the workplace analysis of implementation of programs such as a green office program, supply chain program for purchasing sustainable products, or an environmental management framework oral or written questioning to assess knowledge of environmental and energy efficiency issues, systems and procedures specific to industry practice.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBATSIC411C Communicate with the community BSBINN301A Promote innovation in a team environment BSBLED401A Develop teams and individuals BSBMGT402A Implement operational plan BSBMGT403A Implement continuous improvement BSBRSK401A Identify risk and apply risk management processes.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Compliance may include:	meeting relevant laws, by-laws and regulations or best practice or codes of practice to support compliance in environmental performance and sustainability at each level as required (such as Environmental Protection or Biodiversity Conservation Act): international commonwealth state/territory industry organisation.
Sources may include:	organisation specifications regulatory sources relevant stakeholders resource use.
Purchasing strategies may include:	influencing suppliers to take up environmental sustainability approaches researching and participating in programs such as a supply chain program to purchase sustainable products.
Stakeholders, key personnel and specialists may include:	individuals and groups both inside and outside the organisation who have direct or indirect interest in the organisation's conduct, actions, products and services, including: customers employees at all levels of the organisation government investors local community other organisations suppliers key personnel within the organisation, and specialists outside the organisation who may have particular technical expertise.
Techniques and tools may include:	examination of invoices from suppliers examination of relevant information and data measurements made under different conditions others as appropriate to the specific industry context.
Environmental and resource efficiency improvement plans may include:	addressing environmental and resource sustainability initiatives such as environmental management systems, action plans, green office programs, surveys and audits applying the waste management hierarchy in the workplace determining organisation's most appropriate waste treatment including waste to landfill, recycling, re-use, recoverable resources and wastewater treatment initiating and/or maintaining appropriate organisational procedures for operational energy consumption, including stationary energy and non-stationary (transport) preventing and minimising risks, and maximising opportunities such as: improving resource/energy efficiency reducing emissions of greenhouse gases reducing use of non-renewable resources referencing standards, guidelines and approaches such as: ecological footprinting Energy Efficiency Opportunities Bill 2005 Global Reporting Initiative green office program - a cultural change program green purchasing Greenhouse Challenge Plus (Australian government initiative) ISO 14001:1996 Environmental management systems life cycle analyses product stewardship supply chain management sustainability covenants/compacts triple bottom line reporting.
Suggestions may include ideas that help to:	prevent and minimise risks and maximise opportunities such as: usage of solar or renewable energies where appropriate reducing emissions of greenhouse gases reducing use of non-renewable resources making more efficient use of resources, energy and water maximising opportunities to re-use, recycle and reclaim materials identifying strategies to offset or mitigate environmental impacts: purchasing carbon credits energy conservation reducing chemical use reducing material consumption expressing purchasing power through the selection of suppliers with improved environmental performance e.g. purchasing renewable energy eliminating the use of hazardous and toxic materials.

Unit Sector(s)

Unit sector

Competency field

Competency field	Industry Capability - Sustainability

Co-requisite units

Co-requisite units

BSBSUS501A Develop workplace policy and procedures for sustainability

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to develop and implement a workplace sustainability policy, including the modification of the policy to suit changed circumstances. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.

Application of the Unit

Application of the unit	This unit addresses the knowledge, processes and techniques necessary to develop approaches to sustainability within workplaces, including the development and implementation of policy. This unit applies to people with managerial responsibility who undertake work developing approaches to create strategies within workplaces, including the development and implementation of policy and includes: communicating with relevant stakeholders developing and monitoring policies reviewing and improving policies. A person who demonstrates competence in this unit must be able to provide evidence of the ability to develop and implement integrated sustainability policies and procedures within an enterprise. The review of the policy after implementation will also need to be evidenced. The context of the unit applies to all sectors of the business industry; it may be applied to all sections of an organisation, including the office, the factory floor, or work area. With such a broad application, the unit will need to be contextualised as it is applied across an organisation and across different industry sectors.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop workplace sustainability policy	1.1. Define scope of sustainability policy 1.2. Gather information from a range of sources to plan and develop policy 1.3. Identify and consult stakeholders as a key component of the policy development process 1.4. Include appropriate strategies in policy at all stages of work for minimising resource use, reducing toxic material and hazardous chemical use, and employing life cycle management approaches 1.5. Make recommendations for policy options based on likely effectiveness, timeframes and cost 1.6. Develop policy that reflects the organisation's commitment to sustainability as an integral part of business planning and as a business opportunity 1.7. Agree to appropriate methods of implementation
2. Communicate workplace sustainability policy	2.1. Promote workplace sustainability policy, including its expected outcome to key stakeholders 2.2. Inform those involved in implementing the policy as to outcomes expected, activities to be undertaken and responsibilities assigned
3. Implement workplace sustainability policy	3.1. Develop and communicate procedures to help implement workplace sustainability policy 3.2. Implement strategies for continuous improvement in resource efficiency 3.3. Establish and assign responsibility to use recording systems for tracking continuous improvements in sustainability approaches
4. Review workplace sustainability policy implementation	4.1. Document outcomes and provide feedback to key personnel and stakeholders 4.2. Investigate successes or otherwise of policy 4.3. Monitor records to identify trends that may require remedial action and use to promote continuous improvement of performance 4.4. Modify policy and or procedures as required to ensure improvements are made

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to adjust communication to suit different audiences; to respond effectively to diversity; to work as a member of a team to consult on and validate policy literacy skills to read and evaluate complex and formal documents such as policy and legislation problem skills to effectively manage different points of view and dissenting stakeholders research, analytical and writing skills to research, analyse and present information; to prepare written reports requiring precision of expression and language and structures suited to the intended audience
Required knowledge
best practice approaches relevant to own work area environmental or sustainability legislation, regulations and codes of practice applicable to industry and organisation equal employment opportunity, equity and diversity principles and occupational health and safety implications of policy being developed policy development processes and practices principles, practices and available tools and techniques of sustainability management relevant to the particular industry context quality assurance systems relevant to own organisation relevant industry competency relevant organisational polices, procedures and protocols relevant systems and procedures to aid in the achievement of workplace sustainability

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: candidate's involvement as a key person in planning, developing and implementing organisational policy and that the developed policy complies with legislative requirements implementation strategy, as part of the policy, that has been devised, implemented and reviewed showing a measurable improvement utilising the chosen benchmark indicators communicating with stakeholders to discuss possible approaches to policy development and implementation, and contributing to the resolution of disputes among stakeholders developing and monitoring policies for analysing data on enterprise resource consumption using software systems for recording and filing documentation for measurement of current usage and using word processing and other basic software for interpreting charts, flowcharts, graphs and other visual data and information reviewing and improving policies by identifying improvements and benchmarking against industry best practice and attempting new approaches continuously over time.
Context of and specific resources for assessment	Assessment must ensure: access to an actual workplace or simulated environment access to relevant legislation/standards/guidelines access to a range of workplace documentation and personnel, information and resources (such as compliance obligations, organisational plans, work responsibilities) access to reports from other parties involved in the development and implementation of policy evidence is collected over time, involving both formative and summative assessment evidence is relevant to the particular workplace role, including work area, equipment, systems, and documentation.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on the job performance by the candidate response to case studies review of policy developed and procedural documentation outlining the approach taken review of implementation strategy, plans and work plans analysis of methods used to involve stakeholders in policy development, implementation and review analysis of inefficiencies or opportunities for improvements identified in the workplace evaluation of participation in sustainability work practices and programs such as an environmental management framework observation over time in relation to review of work area relating to policy and procedures being developed to assess measurement of resources used, hazards and compliance.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBATSIM419A Contribute to the development and implementation of organisational policies BSBHRM506A Manage recruitment, selection and induction processes BSBHRM602B Manage human resources strategic planning BSBINN502A Build and sustain an innovative work environment BSBMGT515A Manage operational plan BSBMGT516C Facilitate continuous improvement BSBMGT608C Manage innovation and continuous improvement BSBMGT616A Develop and implement strategic plans BSBMGT617A Develop and implement a business plan BSBRSK501A Manage risk.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Scope of workplace sustainability policy may include:	addressing sustainability initiatives through reference to standards, guidelines and approaches such as: ecological foot printing Energy Efficiency Opportunities Bill 2005l Global Reporting Initiative green office program green purchasing Greenhouse Challenge Plus (Australian government initiative) ISO 14001:1996 Environmental management systems life cycle analyses life cycle analyses product stewardship supply chain management sustainability covenants/compacts triple bottom line reporting integrated approach to sustainability which includes environmental, economic and social aspects, or a specific approach that focuses on each aspect individually investigating particular business and market context of the industry/organisation meeting relevant laws, by laws and regulations or best practice to support compliance in environmental performance and sustainability at each level as required (such as Environmental Protection or Biodiversity Conservation Act): international commonwealth state/territory industry organisation parts of the organisation to which it is to apply, including whether it is for the whole organisation, one site, one work area or a combination of these.
Sources may include:	regulatory sources relevant personnel organisational specifications.
Stakeholders may include:	individuals and groups both inside and outside the organisation who have some direct interest in the organisation's conduct, actions, products and services, including: customers employees at all levels of the organisation government investors local community other organisations regulators suppliers key personnel within the organisation and specialists outside the organisation who may have particular technical expertise.
Strategies may include:	promotional activities raising awareness among stakeholders training staff in sustainability principles and techniques.

Unit Sector(s)

Unit sector

Competency field

Competency field	Industry Capability - Sustainability

Co-requisite units

Co-requisite units

BSBWRT301A Write simple documents

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a basic document before writing the final version. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit	This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement to produce a range of basic workplace documentation.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Plan document	1.1. Determine audience and purpose for the document 1.2. Determine format and structure 1.3. Establish key points for inclusion 1.4. Identify organisational requirements 1.5. Establish method of communication 1.6. Establish means of communication
2. Draft document	2.1. Develop draft document to communicate key points 2.2. Obtain and include any required additional information
3. Review document	3.1. Check draft for suitability of tone for audience, purpose, format and communication style 3.2. Check draft for readability, grammar, spelling, and sentence and paragraph construction 3.3. Check draft for sequencing and structure 3.4. Check draft to ensure it meets organisational requirements 3.5. Ensure draft is proofread, where appropriate, by supervisor or colleague
4. Write final document	4.1. Make and proofread necessary changes 4.2. Ensure document is sent to intended recipient 4.3. File copy of document in accordance with organisational policies and procedures

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
literacy skills to read and understand a variety of texts; to prepare general information and papers according to target audience; and to proofread and edit documents to ensure clarity of meaning and conformity to organisational requirements problem-solving skills to determine document design and production processes.
Required knowledge
basic grammar, spelling and punctuation. communication protocols how audience, purpose and method of communication influence tone organisational policies and procedures for document production resources to assist in document production, such as dictionary, thesaurus, templates, style sheets.

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: producing a range of documents that accurately convey required basic information using formatting suitable for intended audience knowledge of organisational policies and procedures for document production.
Context of and specific resources for assessment	Assessment must ensure: access to office equipment and resources examples of documents.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of draft documents analysis of responses to case studies and scenarios demonstration of techniques oral or written questioning to assess knowledge of communication protocols review of final documents.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBITU303ADesign and produce text documents other general administration units.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Audience may include:	internal and external customers recipient/s who receive a copy for information primary recipient/s of the communication
Purpose may include:	clarification of issues communication about meetings or events information minutes/outcomes of meetings request for information, advice or assistance statements of fact straightforward advice
Format may include:	email forms letters memos minutes of meetings organisational templates or proformas for letters, memos or reports tables
Structure may include:	organisation of the material to suit the format (e.g. scannability for on-screen use) treatment of attachments and hyperlinks visual signposting of material, including use of headings, lists, keywords and text in boxes
Organisational requirements may include:	house style requirements identified authorities for signatories for correspondence/communications protocols, both written and unwritten for the organisation's internal and external communications requirements for inclusive and non-discriminatory language and for adherence to copyright legislation
Method of communication may include:	inclusive communication use of active or passive voice use of the appropriate register or style of language - formal, standard or informal
Means of communication may include:	software packages such as MS Word, Excel, PageMaker, PowerPoint and templates
Intended recipient may include:	audience for document signatory of the document supervisor or other staff member who may add to or forward document to another recipient

Unit Sector(s)

Unit sector

Competency field

Competency field	Communication - Writing

Co-requisite units

Co-requisite units

FPIHAR2206A Operate a mobile chipper/mulcher

Modification History

Not applicable.

Unit Descriptor

This unit specifies the outcomes required to operate a mobile chipping/mulching unit to clean up after felling operations and chip excess branches and timber refuse

This unit specifies the outcomes required to operate a mobile chipping/mulching unit to clean up after felling operations and chip excess branches and timber refuse

Application of the Unit

This unit supports the attainment of skills and knowledge required for competent workplace performance in forest and forest products operations of all sizes. The unit applies to a forest environment and involves application of skills and knowledge at a production worker level. These skills and knowledge are to be used within the scope of the persons job and authority

This unit supports the attainment of skills and knowledge required for competent workplace performance in forest and forest products operations of all sizes. The unit applies to a forest environment and involves application of skills and knowledge at a production worker level. These skills and knowledge are to be used within the scope of the persons job and authority

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide

Elements describe the essential outcomes of a unit of competency

Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Required Skills and Knowledge and/or the Range Statement. Assessment of performance is to be consistent with the Evidence Guide

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Prepare for mobile chipping/mulching	1.1	Applicable Occupational Health and Safety (OHS), legislative and organisational requirements relevant to conducting mobile chipping operations are identified and complied with
1.2	Work order is reviewed and checked with appropriate personnel
1.3	Type and quantity of timber refuse to be chipped/mulched is identified and assessed for safe working conditions
1.4	Equipment is selected appropriate to work requirements and checked for operational effectiveness in accordance with manufacturer's recommendations
1.5	Chipping/mulching activities are planned in accordance with site procedures
1.6	Communication with others is established and maintained in accordance with OHS requirements
2	Chip/mulch timber	2.1	Chipping/mulching unit is positioned, secured and set up in accordance with manufacturer's specifications
2.2	Pre start-up checks are carried out on equipment in accordance with site requirements
2.3	Timber refuse is fed into the chipper/mulcher at a rate applicable to the capacity of the machinery in accordance with applicable safe handling techniques
2.4	Timber refuse is chipped to the chip sizes set on the chipping unit and in accordance with the work order
2.5	Chipping/mulching processes and equipment faults are recorded and reported to the appropriate personnel
3	Conduct operator maintenance	3.1	Equipment lock-out procedures are followed in accordance with OHS legislation and site procedures
3.2	Chipper/mulcher is checked for blunt or damaged condition
3.3	Components are removed, maintained, adjusted and replaced in accordance with manufacturer's recommendations
3.4	Chipper/mulcher set-up is assessed and adjusted to suit chipping conditions
3.5	Chipper/mulcher is kept clear of foreign matter and checked to comply with relevant standards prior to use

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this uni
Required skills include:	comply with legislation, regulations, standards, codes of practice and established safe practices and procedures for mobile chipping/mulching review and accurately identify work requirements use and maintain relevant tools, machinery and equipment identify problems and equipment faults and demonstrate appropriate response procedures use appropriate communication and interpersonal techniques with colleagues and others accurately locate, record and report information efficiently and safely operate a mobile chipper/mulcher effectively assess condition of chipper/mulcher
Required knowledge and understanding includes:	basic knowledge and understanding of applicable Commonwealth, State or Territory legislation, regulations, standards and codes of practice relevant to the full range of processes for mobile chipping/mulching organisational and site standards, requirements, policies and procedures for mobile chipping/mulching principles of cultural diversity and access and equity environmental protection requirements, including the safe disposal of waste material established communication channels and protocols problem identification and resolution types of tools and equipment and procedures for their safe use, operation and maintenance characteristics of trees and timber defects chipping/mulching procedures mobile chipper/mulcher operation and safety chipper/mulcher condition assessment procedures for recording, reporting and maintaining workplace records and information appropriate mathematical procedures for estimating and measuring, including calculating time to complete tasks

KEY COMPETENCIES ThesevenkeycompetenciesrepresentgenericskillsconsiderednecessaryforeffectiveparticipationbyanindividualintheworkplacePerformanceLevel1 - atthislevel, thecandidateisrequiredtoundertaketaskseffectivelyPerformanceLevel2 - atthislevel, thecandidateisrequiredtomanagetasksPerformanceLevel3 - atthislevel, thecandidateisrequiredtouseconceptsforevaluatingandreshapingtasks
Key Competency	Example of Application	Performance Level
How are ideas and information communicated?	By communicating in simple language to confirm work requirements, convey information and requests to colleagues, and report and record outcomes for mobile chipping/mulching	1
How can information be collected, analysed and organised?	By collecting, organising and understanding information required to undertake mobile chipping/mulching	1
How are activities planned and organised?	By organising and conducting work activities in the correct sequence for mobile chipping/mulching to be completed within the designated timeframes	2
How is team work used?	By using effective communication and interpersonal techniques with colleagues and others to maximise confidence, satisfaction and productivity during the process of mobile chipping/mulching	1
How are mathematical ideas and techniques used?	By calculating time to complete tasks and estimating tools, equipment and material requirements including quantities and feed rates	1
How are problem solving skills applied?	By establishing safe and effective processes for mobile chipping/mulching which anticipate likely problems to avoid wastage and downtime	2
How is the use of technology applied?	By selecting and using mobile chipping/mulching equipment to chip or mulch timber refuse	1

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Packag
Overview of Assessment	A person who demonstrates competency in this unit must be able to provide evidence that they can safely and efficiently operate a mobile chipper/mulcher within organisational requirements
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Comply with applicable Commonwealth, State or Territory legislative and regulatory requirements and codes of practice, including OHS, environmental and organisational policies and procedures, relevant to operating a mobile chipper/mulcher Communicate effectively and work safely with others in the work area Efficiently operate a mobile chipper/mulcher in accordance with the work order and within prescribed organisational tolerances Effectively conduct operator maintenance on a mobile chipping unit
Context of and specific resources for assessment	Competency is to be assessed in the workplace or realistically simulated workplace Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints Assessment of essential underpinning knowledge, other than confirmatory questions, will usually be conducted in an off-site context Assessment is to comply with relevant regulatory or Australian Standards requirements The following resources should be made available: workplace location or simulated workplace materials and equipment relevant to mobile chipping specifications and work instructions
Method of assessment	Assessment must satisfy the endorsed Assessment Guidelines of the FPI05 Training Package Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge Assessment must be by direct observation of tasks, with questioning on underpinning knowledge and it must also reinforce the integration of key competencies Assessment methods must confirm the ability to access and correctly interpret and apply the essential underpinning knowledge Assessment may be applied under project-related conditions (real or simulated) and require evidence of process Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances Assessment may be in conjunction with assessment of other units of competency The assessment environment should not disadvantage the candidate Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language backgrounds other than English Where the participant has a disability, reasonable adjustment may be applied during assessment Language and literacy demands of the assessment task should not be higher than those of the work role

Range Statement

RANGE STATEMENT The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed belo
OHS requirements are to be in accordance with Commonwealth, State or Territory legislation and regulations, and organisational safety policies and procedures. Requirements may include:	the use of personal protective equipment and clothing safety equipment first aid equipment fire fighting equipment hazard and risk control elimination of hazardous materials and substances safe forest practices including required actions relating to forest fire manual handling including shifting, lifting and carrying
Legislative requirements are to be in accordance with applicable legislation from all levels of government that affect organisational operation. Requirements may include:	award and enterprise agreements industrial relations Australian Standards confidentiality and privacy OHS the environment equal opportunity anti-discrimination relevant industry codes of practice duty of care heritage and traditional land owner issues
Organisational requirements	may include legal, organisational and site guidelines, policies and procedures relating to own role and responsibility, quality assurance, procedural manuals, quality and continuous improvement processes and standards, OHS, emergency and evacuation, ethical standards, recording and reporting, access and equity principles and practices, equipment use, maintenance and storage, environmental management (waste disposal, recycling and re-use guidelines)
Work order	is to include instructions for the chipping/mulching and despatch of chipped/mulched timber refuse from the work site and may include type, size, length, quantity and grade
Appropriate personnel	may include supervisors, suppliers, clients, colleagues and managers
Timber refuse	may include branches, tree heads, bark and other timber waste
Chipping/mulching	is to include the process of converting timber refuse into varying chip sizes using mechanised chipping/mulching units
Equipment	may include mobile chipping/mulching units, specific safety attire and maintenance tools and equipment is to include procedures for equipment lock-out, ie protecting operators and co-workers from accidental injury by isolating the machine
Communication	may include verbal and non-verbal language, hand or other agreed signals, eye contact with other operators or personnel, active listening, questioning to clarify and confirm understanding, use of electronic communication devices
Chipping/mulching unit	may include a truck mounted chipping/mulching unit or trailer mounted chipping/mulching unit feeding into a truck or other form of transportation. Chipping/mulching units are usually petrol driven and contain high powered spinning cutters which shred timber refuse into chips/mulch
Pre start-up checks	are conducted to ensure equipment has been set-up correctly, the systems are performing accurately and operating to optimum performance
Capacity	may include the capacity of the machinery to cope with certain size diameters of branch or the speed by which waste is fed into the chipper/mulcher
Chip sizes	may vary in size, dependent on the customer or work order and the capability of the chipper/mulcher to set chip sizes
Records and reports	may include timber type, size, outcomes, storage locations, quality outcomes, hazards, incidents or equipment malfunctions may be manual, using a computer-based system or another appropriate organisational communication system
Foreign matter	may include contamination of chip, stones, rocks, metal and other foreign matter which may blunt the cutters or affect operation of the chipper/mulcher

Unit Sector(s)

Not applicable.

Competency Field

Harvesting and Haulage

Harvesting and Haulage

HLTFA301B Apply first aid

Modification History

Unit Descriptor

This unit of competency describes the skills and knowledge required to provide first aid response, life support, management of casualty(s), the incident and other first aiders, until the arrival of medical or other assistance

Application of the Unit

These skills and knowledge may be applied in a range of situations, including community and workplace settings

Training Package users should ensure implementation is consistent with any specific workplace and/or relevant legislative requirements in relation to first aid, including State/Territory requirements for currency

Application of these skills and knowledge should be contextualised as required to address specific industry, enterprise or workplace requirements and to address specific risks and hazards and associated injuries

A current Senior First Aid, Workplace Level 2 or Level 2 qualification may provide evidence of skills and knowledge required by this competency unit. However, as with all evidence of competence, evidence must be assessed against the requirements specified in the competency unit

Licensing/Regulatory Information

Pre-Requisites

Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills

The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Assess the situation	1.1	Identify assess and minimise hazards in the situation that may pose a risk of injury or illness to self and others
1.2	Minimise immediate risk to self and casualty's health and safety by controlling any hazard in accordance with occupational health and safety requirements
1.3	Assess casualty and identify injuries, illnesses and conditions
2	Apply first aid procedures	2.1	Calmly provide information to reassure casualty, adopting a communication style to match the casualty's level of consciousness
2.2	Use available resources and equipment to make the casualty as comfortable as possible
2.3	Respond to the casualty in a culturally aware, sensitive and respectful manner
2.4	Determine and explain the nature of casualty's injury/condition and relevant first aid procedures to provide comfort
2.5	Seek consent from casualty prior to applying first aid management
2.6	Provide first aid management in accordance with established first aid principles and Australian Resuscitation Council (ARC) Guidelines and/or State/Territory regulations, legislation and policies and industry requirements
2.7	Seek first aid assistance from others in a timely manner and as appropriate
2.8	Correctly operate first aid equipment as required for first aid management according to manufacturer/supplier's instructions and local policies and/or procedures
2.9	Use safe manual handling techniques as required
2.10	Monitor casualty's condition and respond in accordance with effective first aid principles and procedures
2.11	Finalise casualty management according to casualty's needs and first aid principles
3	Communicate details of the incident	3.1	Request ambulance support and/or appropriate medical assistance according to relevant circumstances using relevant communication media and equipment
3.2	Accurately convey assessment of casualty's condition and management activities to ambulance services /other emergency services/relieving personnel
3.3	Prepare reports as appropriate in a timely manner, presenting all relevant facts according to established procedures
3.4	Accurately record details of casualty's physical condition, changes in conditions, management and response to management in line with established procedures
3.5	Maintain confidentiality of records and information in line with privacy principles and statutory and/or organisation policies
4	Evaluate own performance	4.1	Seek feedback from appropriate clinical expert
4.2	Recognise the possible psychological impacts on rescuers of involvement in critical incidents
4.3	Participate in debriefing/evaluation as appropriate to improve future response and address individual needs

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge: ARC Guidelines relating to provision of first aid as outlined Working knowledge of: basic principles and concepts underlying the practice of first aid procedures for dealing with major and minor injury and illness priorities of management in first aid when dealing with life threatening conditions basic occupational health and safety requirements in the provision of first aid infection control principles and procedures, including use of standard precautions chain of survival first Aiders' skills and limitations Understanding of the use of an Automated External Defibrillator (AED), including when to use and when not to First aid management of: abdominal injuries allergic reactions altered and loss of consciousness bleeding burns - thermal, chemical, friction, electrical cardiac arrest casualty with no signs of life chest pain choking/airway obstruction injuries: cold and crush injuries; eye and ear injuries; head, neck and spinal injuries; minor skin injuries; needle stick injuries; soft tissue injuries including sprains, strains, dislocations envenomation - snake, spider, insect and marine bites environmental impact such as hypothermia, hyperthermia, dehydration, heat stroke fractures medical conditions, including cardiac conditions, epilepsy, diabetes, asthma and other respiratory conditions near drowning poisoning and toxic substances (including chemical contamination) respiratory distress seizures shock stroke substance misuse - common drugs and alcohol, including illicit drugs Awareness of stress management techniques and available support Social/legal issues: duty of care need to be culturally aware, sensitive and respectful importance of debriefing confidentiality own skills and limitations
Essential skills: Ability to: Conduct an initial casualty assessment Plan an appropriate first aid response in line with established first aid principles, policies and procedures, ARC Guidelines and/or State/Territory regulations, legislation and policies and industry requirements and respond appropriately to contingencies in line with own skills Demonstrate correct procedures for performing CPR using a manikin, including standard precautions (i.e. as per unit HLTCPR201A Perform CPR) Apply first aid principles Infection control, including use of standard precautions Follow OH&S guidelines Demonstrate: safe manual handling consideration of the welfare of the casualty ability to call an ambulance site management to prevent further injury Provide assistance with self-medication as per subject's own medication regime and in line with State/Territory legislation, regulations and policies and any available medical/pharmaceutical instructions Administer medication in line with state/territory regulations, legislation and policies Prepare a written incident report or provide information to enable preparation of an incident report Communicate effectively and assertively in an incident Make prompt and appropriate decisions relating to managing an incident in the workplace Call an ambulance and/or medical assistance according to relevant circumstances and report casualty's condition Use literacy and numeracy skills as required to read, interpret and apply guidelines and protocols Evaluate own response and identify appropriate improvements where required

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. The evidence guide supplements assessment requirements that apply to all units in this Training Package. Users of this evidence guide should first read the package's assessment guidelines.
Critical aspects of assessment:	Assessment must include demonstrated evidence of specified Essential Knowledge and Essential Skills identified in this competency unit Competence should be demonstrated working individually and, where appropriate, as part of a first aid team Consistency of performance should be demonstrated over the required range of situations relevant to the workplace or community setting Currency of first aid knowledge and skills is to be demonstrated in line with State/Territory regulations, legislation and policies, ARC and industry guidelines
Context and resources required for assessment:	Skills in performing first aid procedures are to be assessed through demonstration, with questioning to confirm essential knowledge For assessment purposes, demonstration of skills in CPR procedures requires using a model of the human body (resuscitation manikin) in line with Australian Resuscitation Council Guidelines
Access and equity considerations:	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Range Statement

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Contextualisation to address specific requirements may include:	Focus on first aid management of specific types of injury First aid provision under specific constraints or circumstances (e.g. in confined spaces, in maritime work environment or in work environment involving identified risks/hazards)
Established first aid principles include:	Preserve life Prevent illness, injury and condition(s) becoming worse Promote recovery Protect the unconscious casualty
Vital signs include:	Consciousness Breathing Circulation
A hazard is:	A source or situation with the potential for harm in terms of human injury or ill-health, damage to property, the environment, or a combination of these
Hazards may include:	Physical hazards Biological hazards Chemical hazards Hazards associated with manual handling
Risks may include:	Risks from equipment, machinery and substances Risks from first aid equipment Environmental risks Exposure to blood and other body substances Risk of further injury to the casualty Risks associated with the proximity of other workers and bystanders Risks from vehicles
Casualty's condition is managed for:	Abdominal injuries Airway obstruction Allergic reactions Altered and loss of consciousness Bleeding Burns - thermal, chemical, friction, electrical Chest pain/cardiac arrest Injuries: cold and crush injuries; eye and ear injuries; head, neck and spinal injuries; minor skin injuries; needle stick injuries; soft tissue injuries including sprains, strains, dislocations Near drowning Envenomation - snake, spider, insect and marine bites Environmental conditions such as hypothermia, hyperthermia, dehydration, heat stroke Fractures Medical conditions, including cardiac conditions, epilepsy, diabetes, asthma and other respiratory conditions No signs of life Poisoning and toxic substances (including chemical contamination) Respiratory distress/arrest Seizures Shock Stroke Substance misuse - common drugs and alcohol, including illicit drugs.
First aid management must take into account applicable aspects of:	The setting in which first aid is provided, including: workplace policies and procedures industry/site specific regulations, codes etc. OHS requirements state and territory workplace health and safety legislative requirements location and nature of the incident situational risks associated with, for example, electrical and biological hazards, weather, motor vehicle accidents location of emergency services personnel. The use and availability of first aid equipment and resources Infection control Legal and social responsibilities of first aider
Resources and equipment are used appropriate to the risk to be met and may include:	AED First aid kit Auto-injector Puffer/inhaler Resuscitation mask or barrier Spacer device
Communication media and equipment may include but are not limited to:	Telephones, including landline, mobile and satellite phones HF/VHF radio Flags Flares Two way radio Email Electronic equipment Hand signals
Appropriate clinical expert may include:	Supervisor/manager Ambulance officer/paramedic Other medical/health worker
Documentation may include:	Injury report forms Workplace documents as per organisation requirements
Documentation may include recording:	Time Location Description of injury First aid management Fluid intake/output, including fluid loss via: blood vomit faeces urine Administration of medication including: time date person administering dose Vital signs

Unit Sector(s)

NWP208A Perform basic wastewater tests

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit of competency describes the outcomes required to perform basic wastewater tests.

Application of the Unit

Application of the unit	This unit supports the attainment of skills and knowledge required for field and operational staff with responsibility for preparing for, conducting and reporting on basic wastewater tests in wastewater treatment and system operations.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability skills	This unit of competency contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge, and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for basic wastewater tests.	1.1 Receive instructions for conducting and recording basic wastewater tests and confirm with appropriate personnel. 1.2 Confirm testing details and plan testing work according to legislative and organisational requirements. 1.3 Select, fit and use personal protective equipment specified for routine wastewater tests. 1.4 Prepare and check testing equipment according to organisational requirements.
2 Conduct basic wastewater tests.	2.1 Locate and identify correct samples for testing and report abnormal sample characteristics. 2.2 Conduct basic wastewater tests according to organisational requirements. 2.3 Maintain integrity of samples during testing. 2.4 Identify atypical data and take appropriate action.
3 Finalise work.	3.1 Record relevant information according to organisational requirements. 3.2 Dispose of samples and clean and store test equipment according to organisational procedures. 3.3 Clear and restore work area according to organisational requirements.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit.
Required skills: conduct basic wastewater tests calibrate testing equipment operate testing equipment conduct sub-sampling dispose of samples and waste communicate effectively produce reports and logs perform relevant work-related calculations work effectively as part of a team use literacy skills in regard to verbal and written communication in the workplace interpret work requirements.
Required knowledge: range and purpose of basic wastewater testing procedures for the use of instruments and other field-testing equipment test procedures relevant work-related calculations maintenance and storage of reagents sub-sampling and basic wastewater test methods documentation procedures for test results sample and waste disposal procedures relevant legislative and organisational requirements.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The candidate should demonstrate the ability to perform basic wastewater tests by: interpreting testing requirements and procedures preparing, checking and using equipment correctly conducting at least three different tests safely while maintaining the integrity of samples recording all relevant information.
Context of and specific resources for assessment	Access to the workplace and resources including: documentation that should normally be available in a water industry organisation relevant codes, standards and government regulations. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence requires that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice a decision of competence should only be made when the assessor has complete confidence in the person's competence over time and in various contexts all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the skill levels of the operator and cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Basic wastewater tests include:	range of tests required for competent performance of work tasks in the organisational context, which should comprise at least three of the following types of test: pH temperature electrical conductivity dissolved oxygen microscopy thirty minute settleability settleable solids concentration (cone test) turbidity.
Testing details may include:	locations, including: on-site testing field-based testing laboratory range of testing procedures and techniques that apply to organisational, plant or field sites variety of samples to be tested testing equipment test reporting systems.
Planning of testing work may include:	interpretation of instructions and directions timelines interaction and communication with team members and individuals interpretation of legislative and organisational requirements.
Legislative and organisational requirements may include:	relevant federal and state or territory legislation and regulations codes of practice, associated standards and guidance material documented organisational policies, manuals and induction programs relevant community planning and development agreements, such as land care agreements.
Testing equipment may include:	portable meters, such as: pH meters electrical conductivity meters thermistors comparators pocket colorimeters dissolved oxygen meters test kits microscopes thermometers Imhoff cones graduated cylinders and settling apparatus.
Abnormal sample characteristics may include:	insufficient sample volume odour visible contaminants, such as: scum debris discolouration.
Maintaining integrity of samples may include application of correct:	holding time storage procedures sub-sampling procedures.
Atypical data may include:	results that fall outside organisational range requirements results that fall outside legislated range requirements.
Information may include:	time and logging of sample receipt and testing visual observations equipment identification atypical results test results.

Unit Sector(s)

Not applicable.

Competency field

Competency field	Common

NWP218B Perform and record sampling

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit of competency describes the outcomes required to collect and prepare water and wastewater samples according to legislative and organisational standard operating procedures.

Application of the Unit

Application of the unit	This unit supports the attainment of skills and knowledge required for field and operational staff with specific responsibility for collecting grab or composite water samples.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability skills	This unit of competency contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge, and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Prepare for water quality sampling.	1.1 Confirm required samples, procedures for sampling and sampling locations according to organisational requirements. 1.2 Select sampling equipment according to specified samples required and appropriate sample preservation methods. 1.3 Identify, check and prepare materials, equipment and resources required to satisfy job plan according to organisational requirements. 1.4 Plan sampling work activities to comply with sampling plan and organisational requirements.
2 Conduct water quality sampling.	2.1 Collect samples ensuring that sample types, sampling locations and sampling times comply with sampling plan. 2.2 Maintain integrity of samples during sampling and label sample containers according to organisational requirements. 2.3 Follow approved safety procedures to limit hazards and contamination to self, work area and environment.
3 Record sampling data.	3.1 Record required information according to legislative and organisational requirements. 3.2 Report observations or measurements outside organisational guidelines or specifications for further action.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit.
Required skills: prepare, collect, label and preserve water samples dispose of waste and spent samples correctly produce reports and logs plan work activities work effectively as part of a team perform task-related calculations identify and obtain resources follow plans and instructions apply procedures and standards communicate work requirements use literacy skills in regard to verbal and written communication in the workplace use personal protective equipment.
Required knowledge: types and purposes of water samples procedures and techniques for water sampling water sample preparation, including: prevention of contamination volume of sample appropriate containers preservation location selection location maintenance equipment transportation documentation procedures for water samples disposal procedures for waste and excess water samples task-related calculations legislative and organisational policies, procedures and standards communication systems work planning processes effects of weather and conditions on work hazards associated with collection of water samples.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The candidate should demonstrate the ability to perform basic water sampling by: planning and preparing for water sampling tasks collecting samples according to sampling plan maintaining integrity of water samples recording all required information.
Context of and specific resources for assessment	Access to the workplace and resources including: documentation that should normally be available in a water industry organisation relevant codes, standards and government regulations. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence requires that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice a decision of competence should only be made when the assessor has complete confidence in the person's competence over time and in various contexts all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the skill levels of the operator and cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Samples may include:	grab, composite or flow-weighted composite samples for: microbiological testing testing for chemical and physical characteristics.
Organisational requirements may include:	standard operating procedures Australian standards, for example AS/NZSÂ 5667 Water quality - sampling state Environment Protection Authority sampling guidelines legislative requirements OHS.
Sampling equipment may include:	buckets or wide-mouthed containers depth samplers sample dippers sterile sample containers: plastic glass test-specific, such as acid washed weighted sample bottles dip tubes composite and discrete automatic samplers.
Sample preservation methods may include:	refrigeration freezing chemical addition, such as acidification shielding from direct sunlight filtration.
Planning sampling work activities may include:	interpretation of instructions and directions timelines interaction and communication with team members and individuals customer service requirements.
Sampling locations may include:	raw water supply, including: surface water groundwater water distribution and treatment systems wastewater collection and treatment systems.
Records may include:	sample records, field detail sheets or chain of custody forms, including information such as: time sample was taken details of person collecting sample sample point volume of sample data gathered at time of collection pre-treatment preservation instructions to transporters.

Unit Sector(s)

Not applicable.

Competency field

Competency field	Common

NWP315B Investigate and report on breaches of water industry legislation

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit of competency describes the outcomes required to investigate breaches of legislation relevant to the water industry, including conducting interviews and preparing reports for use in court proceedings.

Application of the Unit

Application of the unit	This unit supports the attainment of skills and knowledge required for staff with a specific responsibility for enforcing Water Industry legislation, including local by-laws and the Water Act.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit of competency contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Investigate breach of legislation.	1.1 Identify and investigate breaches of legislation. 1.2 Collect and collate information about breach of legislation according to organisational requirements.
2 Notify breaches to relevant parties.	2.1 Issue notification of breach of legislation to subjects according to organisational procedures. 2.2 Interview subjects and recommend remedial action or further action according to organisational procedures. 2.3 Collate interview notes and information.
3 Prepare reports and records.	3.1 Prepare clear and concise reports for use in court proceedings according to stakeholders' and organisational requirements. 3.2 Recommend action according to design specifications and organisational requirements.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit.
Required skills: solve and manage problems produce concise reports and logs represent and perform duties professionally provide solutions and make decisions use photographic and video cameras use safety equipment and personal protective equipment identify and investigate the source of infiltration and inflows investigate illegal inflows and discharges interpret plans, service diagrams, charts and specifications interpret policies and standard operating procedures communicate with employees and customers manage processes use communication equipment give and receive instructions monitor inflows identify control system faults.
Required knowledge: investigation processes court protocols relevant by-laws system processes systems operation isolation procedures environmental aspects of systems and infrastructure infiltration and inflow sources illegal inflows and discharges illegal diversions risk management principles rehabilitation and remedial processes safety procedures policies, standard operating procedures and legislation relevant utilities and service bodies communication systems risk factors and potential hazards involved in systems equipment operation, capacity and limitations effects of weather and conditions on infrastructure pipes and fittings pumping and valving systems gravity systems control systems.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The candidate should demonstrate the ability to investigate and report on breaches of legislation relevant to the water industry, including: investigating of breaches of specific legislation as specified by the organisation identifying and reporting faults issuing correct notification of the breach to the offender conducting interviews with offenders and taking notes reporting all evidence to appropriate organisational personnel with recommendations for action.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Breach of legislation may include:	breach of water restrictions illegal connections disposal of wastewater in excess of licensed amount disposal of non-treated wastewater exceeding pumping license.
Remedial action may include:	issue of prohibition notice issue of improvement notice issue of suggested action contact trade waste officers.
Further action may include:	on-the-spot fines issue of 'show cause' notice issue of contact officer details.
Recording and reporting may be completed:	manually electronically.

Unit Sector(s)

Not applicable.

Competency field

Competency field	Common

NWP429B Coordinate, implement and report on trade waste monitoring procedures

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit of competency describes the outcomes required to coordinate, implement and report on monitoring programs for trade waste treatment and disposal in retail commercial and light industrial organisations; and to implement the monitoring of complex trade waste systems in large organisations.

Application of the Unit

Application of the unit	This unit supports the attainment of skills and knowledge required for staff with a specific responsibility for coordinating and conducting monitoring and testing of trade waste treatment and disposal according to organisational and statutory requirements. The level of responsibility may vary according to the size and scope of the trade waste system.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit of competency contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Coordinate the monitoring and testing program.	1.1 Apply monitoring and testing programs and procedures for trade waste according to the objectives of trade waste policies and management plans and organisational and statutory requirements. 1.2 Analyse testing results where appropriate and report according to legislative and enterprise requirements. 1.3 Identify and investigate issues and inconsistencies and consult stakeholders. 1.4 Report investigation results and recommendations according to organisational requirements.
2 Monitor treatment and disposal.	2.1 Monitor trade waste treatment and disposal according to the trade waste management policies and plans and organisational requirements. 2.2 Identify and investigate breaches of the trade waste discharge provisions and approvals and report results and/or recommendations according to organisational requirements.
3 Maintain trade waste records.	3.1 Accurately and legibly complete trade waste management records for the work area and store according to organisational and statutory requirements. 3.2 Review trade waste records according to organisational requirements.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit.
Required skills: use appropriate wastewater sampling and preservation techniques for onsite and laboratory testing interpret and apply legislation and policies applicable to trade waste develop monitoring plans and coordinate measuring, testing and sampling activities interpret and evaluate sample analysis data assess risks and hazards associated with sampling activities monitor process inputs and outputs plan and conduct investigations assess environmental impact using ISO 14001 where appropriate assess waste treatment methods, processes, plant and equipment negotiate and communicate use appropriate personal protective equipment for protection against physical, chemical and biological hazards.
Required knowledge: relevant legislation relevant enterprise policies for trade waste management water quality parameters of significance to the wastewater system personal protection and safety precautions for wastewater sampling, including the requirements for relevant inoculations such as: Q Fever Hepatitis A and B Polio Tetanus Diphtheria standard industrial waste treatment methods, processes and procedures for retail commercial and light industrial organisations basic hydraulics, chemistry and/or equivalent science investigation procedures range of appropriate measuring, testing and sampling procedures customer expectations and requirements occupational health and safety legislation.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The candidate should demonstrate the ability to coordinate and implement trade waste monitoring plans, including: implementing monitoring and testing programs analysing test results investigating problems on-site monitoring treatment and disposal provisions on-site recording and reporting data.
Context of and specific resources for assessment	Access to the workplace and resources including: documentation that should normally be available in a water industry organisation relevant codes, standards, and government regulations. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence requires that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice a decision of competence should only be made when the assessor has complete confidence in the person's competence over time and in various contexts all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the skill levels of the operator, any cultural issues that may affect responses to the questions, and reflecting the requirements of the competency and the work being performed.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Monitoring and testing programs may include:	inspections of trade waste sites, processes, treatment methods and equipment maintenance schedules and reporting sampling and testing locations, techniques and frequencies.
Trade waste may include:	the liquid waste generated by any: industry business manufacturing process community/public facilities commercial activities trade waste does not include domestic wastewater.
Trade waste policies and management plans may include:	industrial waste generation, handling, treatment and disposal guides enterprise policies, procedures and administrative framework procedures information on applicable trade waste laws or other requirements complaint records training records process information process operational logbooks inspection, maintenance and calibration records relevant contractor and supplier information incident reports information on emergency preparedness and response records of significant trade waste impacts audit results management reviews trade waste charging policy industrial trade waste generators' register environmental factors, including: disposal options sensitivity of the receiving environment persistency and toxicity of the substances hydraulic loads temperature environmental management plan effluent improvement plan receiving treatment plant type and capacity.
Stakeholders may include:	the enterprise all levels of government industry (eg extractive, manufacturing) community action groups conservation groups lobby groups land care groups.
Treatment and disposal may include:	on-site storage and disposal and/or treatment off-site disposal discharge to the local authority sewerage system specifying and controlling discharge rates recycle and reuse options on-site pre-treatment.
Organisational requirements may include:	compliance with relevant legislation, for example: the Environmental Protection Act 1994 Environment Protection and Biodiversity Conservation Act 1999 Waste Minimisation and Management Act 1995 state water management act state or territory environmental and other legislation local by-laws compliance with International Standards, for example: ISO 14000 standards Australia/New Zealand Standards, for example: National Plumbing and Drainage Code AS/NZS 3500 relevant industry codes of practice for the management of trade waste, for example: industry Code of Practice for the Photographic Industry (PURE) National Health and Medical Research Council's (NHMRC) National guidelines for waste management in the health care industry, 1999 state plumbing and drainage code of practice requirements of regulatory authorities, such as: Water Authorities WorkCover EPA Health Department local councils.

Unit Sector(s)

Not applicable.

Competency field

Competency field	Trade waste

NWP430A Evaluate, implement and monitor standard low risk trade waste discharge approvals

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit of competency describes the outcomes required to assess and process applications for standard low risk trade waste discharges from retail commercial and light industrial organisations, monitor compliance with the trade waste approval issued and renew, amend, suspend or revoke trade waste discharge approvals as appropriate.

Application of the Unit

Application of the unit	This unit supports the attainment of skills and knowledge required for trade waste officers or inspectors with a specific responsibility for managing applications and approvals for standard low-risk liquid trade waste discharges to wastewater collection systems from small commercial and light industrial organisations.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit of competency contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1Advise customers on standard trade waste approval procedures.	1.1 Comprehensively answer customer queries regarding applications for trade waste approval with reference to organisational and statutory requirements. 1.2 Comprehensively answer customer queries regarding the procedures involved in processing and approving trade waste applications with reference to organisational requirements. 1.3 Comprehensively answer customer queries regarding the procedures involved in monitoring and renewing trade waste applications with reference to organisational requirements.
2Evaluate trade waste discharges for new types of industries and/or new types of industry processes.	2.1 Identify significant pollutants generated by new types of industries or processes. 2.2 Identify and apply information about known impacts, risk assessments and control procedures. 2.3 Identify trade waste management processes and workplace procedures for new types of industries or processes. 2.4 Develop and check contingency plans for new types of industries or processes. 2.5 Prepare trade waste management policies and plans for new types of industries and processes.
3Process applications for trade waste discharge approvals.	3.1 Assess standard low risk trade waste applications to establish that all necessary documentation has been provided. 3.2 Assess standard trade waste applications against concentration, mass and flow limits, discharges of prohibited substances and local sewerage issues and consider environmental issues. 3.3 Assess proposed pre-treatment and monitoring systems for suitability. 3.4 Schedule and conduct onsite inspections as required.
4Implement approved trade waste discharge applications.	4.1 Calculate estimates of relevant charges and discuss with the applicant as appropriate, according to established charging policies and formulae. 4.2 Determine monitoring activities and schedules and discuss with the applicant. 4.3 Create and maintain database records, including charging parameters and monitoring schedule. 4.4 Monitor construction activities where applicable to ensure compliance with approvals.
5Monitor customers' trade waste treatment and disposal and review trade waste approval.	5.1 Conduct routine monitoring of the compliance of customers' trade waste treatment and discharge according to the trade waste approval and organisational requirements. 5.2 Establish processes to identify and report non-compliances with trade waste approvals according to organisational requirements. 5.3 Identify and apply enforcement measures and processes to manage identified non-compliances.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit.
Required skills: interpret and review hydraulic and site plans identify and evaluate trade waste-producing processes evaluate process inputs and outputs use flow measuring or flow assessment techniques use appropriate wastewater sampling and preservation techniques for onsite and laboratory testing interpret and evaluate sample analysis data interpret and apply legislation and policies applicable to trade waste develop monitoring plans and coordinate measuring, testing and sampling activities plan and conduct investigations assess environmental impact using ISO 14001 where appropriate assess waste treatment methods, processes, plant and equipment negotiate and communicate use appropriate personal protective equipment for protection against physical, chemical and biological hazards
Required knowledge: relevant legislation relevant enterprise policies for trade waste management water quality parameters of significance to the wastewater system personal protection and safety precautions for wastewater sampling, including the requirements for relevant inoculations such as: Q Fever Hepatitis A and B Polio Tetanus Diphtheria standard industrial waste treatment methods and processes for retail commercial and light industrial organisations basic hydraulics, chemistry and/or equivalent science basic knowledge of wastewater collection, treatment and disposal systems investigation procedures range of appropriate measuring, testing and sampling procedures customer expectations and requirements occupational health and safety legislation.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The candidate should demonstrate the ability to evaluate, implement and monitor standards trade waste approvals, including: advising customers of the trade waste management policies and procedures in operation advising customers of requirements for obtaining and complying with trade waste discharge approvals assessing and evaluating applications for standard trade waste treatment and disposal implementing charging and monitoring procedures completing records and reports.
Context of and specific resources for assessment	Access to the workplace and resources including: documentation that should normally be available in a water industry organisation relevant codes, standards, and government regulations. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence requires that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice a decision of competence should only be made when the assessor has complete confidence in the person's competence over time and in various contexts all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the skill levels of the operator, any cultural issues that may affect responses to the questions, and reflecting the requirements of the competency and the work being performed.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Customer may include:	new or existing retail commercial organisations new or existing community and public organisations new or existing light industrial organisations.
Trade waste may include:	the liquid waste generated by any: industry business manufacturing process community/public facilities commercial activities trade waste does not include domestic wastewater.
Organisational and statutory requirements may include:	relevant legislation, for example: commonwealth environmental legislation state water legislation state environmental and other legislation local by-laws International Standards, for example: ISO 14000 standards Australia/New Zealand Standards, for example: National Plumbing and Drainage Code AS/NZS 3500 relevant industry codes of practice for the management of trade waste, for example: industry Code of Practice for the Photographic Industry (PURE) National Health and Medical Research Council's (NHMRC) National guidelines for waste management in the health care industry, 1999 state plumbing and drainage code of practice requirements of regulatory authorities, such as: Water Authorities WorkCover EPA Health Department local councils.
Documentation may include:	identification and process information for all waste producing processes site hydraulic plan site plan specification of the proposed pre-treatment equipment stormwater drainage plan.
Local sewerage issues may include:	impact of proposed wastewater discharge on the environment including odour management effluent management, re-use and disposal biosolids management, re-use and disposal impact on health and safety of water utility employees impact on the sewerage infrastructure and sewage treatment processes
Monitoring activities and schedules may include:	inspections of trade waste sites, processes and treatment facilities maintenance schedules and reporting sampling and testing locations, techniques and frequencies record keeping and reporting.

Unit Sector(s)

Not applicable.

Competency field

Competency field	Trade waste

NWP431A Investigate, rectify and report on trade waste incidents

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit of competency describes the outcomes required to investigate trade waste incidents, make arrangements for rectification and to complete reports.

Application of the Unit

Application of the unit	This unit supports the attainment of skills and knowledge required for trade waste officers or inspectors with a specific responsibility for investigating trade waste incidents, identifying the source of the problem, arranging corrective action and compiling comprehensive reports.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills	This unit of competency contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1 Analyse trade waste incident location.	1.1 Identify and confirm the location and nature of trade waste incidents. 1.2 Assess the extent of incidents and the possible effects. 1.3 Implement actions or make recommendations, as required, to minimise potential harm. 1.4 Notify relevant organisations and individuals. 1.5 Conduct inspections and sampling of incident locations and environs and analyse and report findings and results.
2 Investigate the cause and effect of trade waste incidents.	2.1 Identify and confirm the wastewater catchment for incident locations. 2.2 Analyse the wastewater catchment for possible sources of unauthorised or illegal discharge. 2.3 Schedule inspections of potential sources of unauthorised or illegal discharge and make appropriate preparations. 2.4 Investigate the possible effects of trade waste incidents and assess the level of severity.
3 Identify incident source and arrange rectification.	3.1 Conduct inspections of potential sources and gather and record evidence. 3.2 Analyse evidence and where possible, confirm the correct source of unauthorised or illegal trade waste discharge and complete required documentation. 3.3 Identify, analyse and select methods for rectifying problems. 3.4 Consult appropriate personnel within the identified customer organisations and advise of rectification requirements and incident repercussions.
4 Compile trade waste incident reports.	4.1 Record and process data and information relating to investigations and evidence gathered according to organisational and statutory requirements. 4.2 Compile, process and distribute incident reports, including rectification arrangements according to organisational requirements.
5 Conduct post incident monitoring to ensure ongoing compliance.	5.1 Adjust trade waste treatment and discharge monitoring schedules as required and prepare and apply a post incident monitoring plan. 5.2 Correctly select, fit and use personal protective equipment. 5.3 Identify and investigate breaches of the trade waste discharge provisions and report the results and/or recommendations according to organisational requirements.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This describes the essential skills and knowledge and their level, required for this unit.
Required skills: interpret and review hydraulic and site plans identify and evaluate trade waste-producing processes identify and select appropriate remedial measures evaluate process and wastewater system inputs and outputs use appropriate wastewater sampling and preservation techniques for onsite and laboratory testing develop monitoring plans and coordinate measuring, testing and sampling activities interpret and evaluate sample analysis data plan and conduct investigations assess environmental impact using ISO 14001 where appropriate assess waste treatment methods, processes, plant and equipment negotiate and communicate prepare comprehensive and accurate written reports interpret and apply legislation and policies applicable to trade waste use appropriate personal protective equipment for protection against physical, chemical and biological hazards.
Required knowledge: relevant legislation relevant enterprise policies for trade waste management water quality parameters of significance to the wastewater system trade waste treatment methods and processes impact and interaction of pollutants and toxins remedial measures relevant to customer base and associated risk basic hydraulics, chemistry and/or equivalent science investigation procedures report writing procedures range of appropriate measuring, testing and sampling procedures customer expectations and requirements occupational health and safety legislation personal protection and safety precautions for wastewater sampling, including the requirements for relevant inoculations, such as: Q Fever Hepatitis A and B Polio Tetanus Diphtheria.

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The candidate should demonstrate the ability to investigate, rectify and report on trade waste incidents, including: identifying and analysing incident locations assessing the type and extent of incident impact assessing the trade waste catchment and identifying possible sources of the problem investigating possible sources and identifying the instigators of the incidents investigating the instigating organisations and negotiating rectification measures completing comprehensive reports appropriate for prosecutions.
Context of and specific resources for assessment	Access to the workplace and resources including: documentation that should normally be available in a water industry organisation relevant codes, standards, and government regulations. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence requires that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice a decision of competence should only be made when the assessor has complete confidence in the person's competence over time and in various contexts all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in a manner appropriate to the skill levels of the operator, any cultural issues that may affect responses to the questions, and reflecting the requirements of the competency and the work being performed.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Trade waste may include:	the liquid waste generated by any: industry business manufacturing process community/public facilities commercial activities trade waste does not include domestic wastewater.
Organisational and statutory requirements may include:	relevant legislation, for example: the Environmental Protection Act Environment Protection and Biodiversity Conservation Act Waste Minimisation and Management Act the Water Act local by-laws International Standards, for example: ISO 14000 standards. Australia/New Zealand Standards, for example: National Plumbing and Drainage Code AS/NZS 3500 relevant industry codes of practice for the management of trade waste, for example: industry Code of Practice for the Photographic Industry (PURE) National Health and Medical Research Council's (NHMRC) National guidelines for waste management in the health care industry, 1999 state plumbing and drainage code of practice requirements of regulatory authorities, such as: Water Authorities WorkCover EPA Health Department local council.

Unit Sector(s)

Not applicable.

Competency field

Competency field	Trade waste

PMLOHS302A Participate in laboratory/field workplace safety

Modification History

Unit Descriptor

This unit of competency covers the ability to apply enterprise OHS policies and procedures dealing with the identification and control of hazards, working safely at all times, emergency response and contributing to the maintenance of workplace safety. It is expected that personnel will be provided with clear directions, information, training and appropriate supervision. Responses are restricted to a first response approach, including the notification of appropriate enterprise personnel.

This unit of competency is based on the Generic Competency A in the National Guidelines for Integrating Occupational Health and Safety into National Industry Competency Standards [NOHSC: 7025 (1998) 2nd Edition]. It is equivalent to PMLOHS300A Work safely in accordance with defined policies and procedures in PML99.

This unit of competency has no prerequisites.

This unit of competency is applicable to all workers in all industry sectors with laboratory/field operations, including induction/entry level, school-based and trainee technicians. Workers with supervisory responsibilities should be assessed against the units PMLOHS400A Maintain laboratory/field enterprise safety and/or PMLOHS601A Implement and monitor OHS and environmental management systems.

Industry representatives have provided case studies to illustrate the practical application of this unit of competency and to show its relevance in a workplace setting. These are found at the end of this unit of competency under the section This competency in practice.

Application of the Unit

Licensing/Regulatory Information

Pre-Requisites

Employability Skills Information

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance Criteria describe the level of performance required to demonstrate achievement of the element.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Identify, control and report OHS and environmental hazards	1.1	Routinely check immediate work area for hazards prior to commencing and during work
1.2	Address hazards within area of responsibility
1.3	Report hazards and incidents to designated personnel according to enterprise policies and procedures
2	Conduct work safely	2.1	Select, fit and use appropriate personal protective clothing and equipment
2.2	Follow enterprise procedures when carrying out work tasks
2.3	Keep all work areas clean and free from obstacles
2.4	Maintain enterprise standards of personal hygiene
2.5	Safely store, transport and dispose of hazardous materials and dangerous goods
3	Follow incident and emergency response procedures	3.1	Identify incident and emergency situations
3.2	Report and record incident and emergency situations according to enterprise procedures
3.3	Follow incident and emergency procedures as appropriate to the nature of emergency, using emergency equipment according to enterprise procedures
4	Contribute to OHS in the workplace	4.1	Raise OHS and environmental issues with designated personnel in accordance with enterprise procedures and legislated rights and obligations of employees
4.2	Participate in OHS activities within scope of responsibilities.

Required Skills and Knowledge

Evidence Guide

The Evidence Guide describes the underpinning knowledge and skills that must be demonstrated to prove competence.

Critical aspects of competency

Competency must be demonstrated in the ability to perform consistently at the required standard. In particular, assessors should look to see that the candidate:

demonstrates the ability to recognise potential incidents and take appropriate corrective action

can demonstrate workplace fire drill, incident, first aid and emergency evacuation procedures

follows OHS and environmental policies and procedures for hazard identification and risk control, including the use, storage and maintenance of personal protective equipment

follows enterprise instructions and procedures relating to storage, transport and disposal of dangerous goods

follows instructions designed to ensure the correct labelling of samples and reagents

uses equipment to protect health and safety

communicates health and safety and environmental issues promptly with designated personnel.

Underpinning knowledge

Competency includes the ability to apply and explain:

roles, rights and responsibilities of self and employer

signage, symbols and signals relating to OHS

hazards commonly found in own job and work area and standard risk controls

location and purpose of personal protective equipment and emergency/hazard control equipment in the work area, including first aid facilities and personnel

use, care and storage requirements for personal protective clothing and equipment used

location of advice and information on OHS issues, including Material Safety Data Sheets (MSDSs)

requirements and procedures for reporting OHS hazards and incidents, including injuries, illness and near misses

the processes for raising a health and safety issue or concern

safe work practices, including handling, storage and disposal of hazardous substances and requirements for labelling of hazardous substances

work practices for use of handling equipment and any task-specific manual handling techniques as required by work role, according to enterprise procedures

standard operating procedures for equipment used and key safety elements of the procedures.

environmental impacts and effects of interaction with hazards in the work area

enterprise procedures and instructions that govern personal work, incidents and emergencies

reporting requirements for OHS issues and potentially hazardous situations.

Knowledge is also required of the:

site layout, including emergency exits, location and use of safety alarms, emergency response system, procedures and personnel

enterprise OHS and environmental policies and procedures.

Assessment context and methods

This unit of competency is to be assessed in the workplace or simulated workplace environment. The following assessment methods are suggested:

observation of the candidate preparing for and undertaking a range of work tasks

written and/or oral questioning to assess underpinning knowledge and likely reactions in hazardous/emergency situations

feedback from peers and supervisors

review of candidate's responses to case studies, scenarios and/or 'what ifs'.

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.

Interdependent assessment of unit

This unit of competency may be assessed with any other technical units in the context of the need to perform all work safely.

Resource implications

Resources may include:

laboratory/field work environment, equipment and materials

personal protective equipment

enterprise procedures.

This competency in practice

Manufacturing

A laboratory assistant working in a laboratory was asked to produce a particular solvent-borne paint. Because of the hazardous nature of the task, the assistant referred to the material safety data sheets (MSDSs) which specified that a particular respirator and gloves be used. The assistant followed the requirements and safely prepared the batch of paint.

Food and beverage processing

One task of a laboratory assistant in a food processing company is the determination of total nitrogen in food samples by the Kjeldahl method. The assay involves digestion of the food with an aliquot of 30% hydrogen peroxide and several other reagents at more than 400°C. The assistant is familiar with the materials safety data sheets (MSDSs) for hydrogen peroxide and uses this chemical with appropriate caution and personal protective equipment. Small spills of hydrogen peroxide sometimes occur. The assistant knows to clean these up immediately by liberally diluting the spill with water, mopping it up with a cloth and washing the hydrogen peroxide from the cloth into a sink with copious amounts of water. This attention to cleanliness is essential to minimise the risk of injury because 30% hydrogen peroxide has the appearance of water. Unlike water, it is corrosive to skin and presents a serious fire or explosion hazard if it should come into contact with many of the chemicals used in the laboratory.

Biomedical

After performing and verifying cell counts of plated samples, a technical assistant proceeded to dispose of the waste. The wastes were placed in a biohazard bag. The bag was sealed with a sterilisation indicator sticker that was clearly visible, and placed in the autoclave. The assistant checked the colour of the indicator sticker to ensure that the waste was correctly processed before disposing of the bag in accordance with standard operating procedures.

Key Competencies

The seven key competencies represent generic skills considered for effective work participation. The bracketed numbering against each of the key competencies indicates the performance level required in this unit. These are stand-alone levels and do not correspond to levels in the Australian Qualifications Framework (AQF).

Level (1) represents the competence to undertake tasks effectively

Level (2) represents the competence to manage tasks

Level (3) represents the competence to use concepts for evaluating and reshaping tasks.

Collecting, analysing and organising information	Communicating ideas and information	Planning and organising activities	Working with others and in teams	Using mathematical ideas and techniques	Solving problems	Using technology
Level 1	Level 1	Level 1	Level 1	Level 1	Level 1	Level 1

Range Statement

The range of variables relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.

Where reference is made to industry Codes of Practice, and/or Australian/international standards, it is expected the latest version will be used.

Personnel work in accordance with work instructions and standard operating procedures which incorporate all relevant aspects of OHS legislation and the codes, guidelines, regulations and Australian standards applying to environmental hazards and dangerous goods.

OHS legislation is state and territory based and includes general OHS Act and hazard specific regulations and Codes of Practice especially those relating to environmental hazards and dangerous goods.

Industry standards, codes and guidelines include:

AS 2243 Safety in laboratories

AS 2982 Hand washing facilities

AS 2243.8 Fume hoods

AS 2252 Biological safety cabinets

SAA HB9 Occupational personal protection, and other relevant standards for protective, clothing (for example, AS 2161, AS 2210, AS 1337 and AS 1338)

AS 1678 Emergency procedures guide for hazardous materials

AS 2500 Storage of goods

AS 2503 Safety storage and handling of information cards

AS 1940 Storage and handling of flammable and combustible liquids

AS 3780 Storage and handling or corrosive liquids

AS 4452 Storage and handling of toxic substances

standards for the segregation of wastes, such as AS 2243.3 and AS 2243.4

AS/NEC/ISO 14000

Australian Dangerous Goods Code

Australian Code for Transport of Dangerous Goods

guidelines for the operation of classes of laboratories

Australian Quarantine Inspection Service guidelines for the importation of biological products

National Code of Practice for the labelling of workplace substances (NOHSC:2012)

Office of the Gene Technology Regulator (OGTR) guidelines for working with genetically altered organisms.

Routine checks may include:

general housekeeping checks, such as obstructions which may cause trip hazards

checking of safety equipment, such as eye wash stations

checking reagents and equipment are safe to use

checking availability of emergency equipment

checking functionality of personal protective equipment.

A hazard is a source or situation with a potential for harm in terms of human injury or ill health, damage to property, the environment or a combination of these. Physical hazards may be considered to be sources of energy that, if not controlled may cause injury or damage.

Hazards may include:

electric shock

microbiological organisms and agents associated with soil, air, water, blood and blood products, human or animal tissue and fluids

solar radiation, dust, noise

chemicals, such as acids, heavy metals, pesticides, hydrocarbons

aerosols from broken centrifuge tubes, pipetting

radiation, such as alpha, beta, gamma, X-ray, neutron

sharps, broken glassware and hand tools

flammable liquids

cryogenics, such as dry ice and liquid nitrogen

fluids under pressure, such as steam, hydrogen in gas liquid chromatography, acetylene in atomic absorption spectrometry

sources of ignition

high temperature ashing processes

disturbance or interruption of services

occupational overuse syndrome, slips, trips and falls

manual handling, working at heights and in confined spaces

crushing, entanglement, cuts associated with moving machinery or falling objects

pedestrian and vehicular traffic

vehicle and boat handling.

Addressing hazards may include:

hazard and incident reporting and investigation procedures

elimination

substitution, such as review of nature of substances or processes used

isolation, such as:

use of appropriate equipment, such as biohazard containers, laminar flow cabinets, Class I, II and III biohazard cabinets

Class PCII, PCIII, and PCIV physical containment laboratories

engineering

administrative procedures, such as:

ensuring access to service shut off points

recognising and observing hazard warnings and safety signs

labelling of samples, reagents, aliquoted samples and hazardous materials

handling and storage of all hazardous materials and equipment in accordance with labelling, materials safety data sheets and manufacturer's instructions

identifying and reporting operating problems or equipment malfunctions

cleaning and decontaminating equipment and work areas regularly using recommended procedures

applying containment procedures

following established manual handling procedures for tasks involving manual handling

use of appropriate equipment and procedures to avoid personal contamination and contamination of others

following risk control measures to minimise environmental hazards

use of practices which minimise waste

reporting to appropriate personnel of abnormal emissions, discharges and airborne contaminants, such as noise, light, solids, liquids, water/waste water, gases, smoke, vapour, fumes, odour and particulates

minimising exposure to radiation, such as lasers, electromagnetic and ultraviolet

use of material safety data sheets (MSDS)

use of signage, barriers and service isolation tags

use of personal protective equipment, such as hard hats, hearing protection, sunscreen lotion, gloves, safety glasses, goggles, face guards, coveralls, gown, body suits, respirators and safety boots.

Factors, such as inadequate work practices, lack of training or fatigue are not hazards but are conditions that may result in the loss of control of the hazard and cause injury or damage.

Designated personnel may include the laboratory manager, supervisor, OHS coordinator and OHS representative.

Enterprise policies and procedures may include instructions for:

all OHS specific procedures, such as for hazard and incident reporting, communication, consultation and issue resolution and risk management

controlling known hazards

minimising environmental threats

minimising and disposing of waste

responding to safety, emergency, fire and incidents

selecting/using personal protective clothing and equipment.

An incident is an event that has cause or has the potential for injury, ill-health or damage. Incidents and emergencies may include:

workplace injury and accidents - cutting, stabbing, puncturing, crushing, immersion in water, suffocation, hypothermia, burns, heat stress, animal bites, allergic reactions, assaults

biological, chemical or radioactive spills; fire; bomb threat; security threat; explosion.

Emergency equipment may include first aid equipment, eye wash kit or shower and fire extinguisher.

Participating in OHS activities include:

seeking assistance to clarify obligations and procedures

clarifying work instructions that impact on safety and legal liability.

OHS and environmental issues which may need to be raised by employees with designated personnel may include:

identification of hazards not otherwise addressed

assessment of risk and decisions on measures to control risk

risk reduction measures

problems with implementation of controls

problems with recycling, by-product collection and waste disposal

investigation of injury and incidents

clarification of understanding of OHS policies and procedures.

Health, safety and environment

All operations to which this unit applies are subject to stringent health, safety and environmental (HSE) requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

All operations assume the potentially hazardous nature of samples and require standard precautions to be applied. Users should access and apply current industry understanding of infection control issued by the National Health and Medical Research Council and State and Territory Departments of Health. All operations are performed in accordance with standard operating procedures.

Unit Sector(s)

PMLTEST200A Conduct routine site measurements

Modification History

Unit Descriptor

This unit of competency covers the ability to make direct measurements using enterprise procedures and equipment calibrated by others. Measurements will be straightforward and involve a minimal number of steps, take a short time and have easily recognised control limits.

This unit of competency has no prerequisites.

This unit of competency is applicable to production operators, field assistants and laboratory assistants in manufacturing, construction materials and environmental services.

Industry representatives have provided case studies to illustrate the practical application of this unit of competency and to show its relevance in a workplace setting. These are found at the end of this unit of competency under the section This competency in practice.

Application of the Unit

Licensing/Regulatory Information

Pre-Requisites

Employability Skills Information

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance Criteria describe the level of performance required to demonstrate achievement of the element.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Prepare for measurement(s)	1.1	Confirm the purpose, priority and nature of measurements required
1.2	Liaise with relevant personnel to arrange site access and all necessary clearances/permits
1.3	Identify site hazards and review enterprise safety procedures
1.4	Assemble all measuring and safety equipment and check they are fit for purpose
1.5	Check all equipment/materials against a given inventory and stow them to ensure safe transport
1.6	Arrange appropriate transport for site access as required
2	Perform measurement(s)	2.1	Locate measurement points and services at the site
2.2	Gain access to measurement points by removing covers and locks as appropriate
2.3	Seek advice if the required measurements cannot be made or if procedures require modification
2.4	Operate measuring equipment in accordance with enterprise procedures and manufacturer's instructions
2.5	Take sufficient readings to ensure reliable data
2.6	Record data with appropriate accuracy, precision and units
2.7	Record environmental/site conditions and any other observations that may impact on data quality
2.8	Recognise obvious errors/atypical data and take appropriate corrective action
2.9	Secure measuring points by replacing covers and locking as appropriate
3	Finalise measurements	3.1	Follow enterprise procedures for the cleaning/decontamination of equipment and vehicle as necessary
3.2	Check all equipment and materials against inventory and stow for safe transport
3.3	Liaise with relevant personnel to restore normal production and/or services as necessary
3.4	Report all measurements in accordance with enterprise procedures
3.5	On return, check and document serviceability of equipment before storage
4	Maintain a safe work environment	4.1	Use established work practices and personal protective equipment to ensure personal safety and that of others
4.2	Minimise environmental impacts of measurements and generation of waste
4.3	Dispose of all waste in accordance with enterprise procedures

Required Skills and Knowledge

Evidence Guide

The Evidence Guide describes the underpinning knowledge and skills that must be demonstrated to prove competence.

Critical aspects of competency

Competency must be demonstrated in the ability to perform consistently at the required standard. In particular, assessors should look to see that the candidate:

closely follows procedures when performing a variety of measurements at a range of sites

performs measurements with minimal environmental impact

reads scales/displays accurately for a wide range of values

records data legibly, free of errors and with appropriate accuracy, precision and units

demonstrates enterprise and/or legal traceability requirements

liaises with others to access sites and perform measurements efficiently

recognises limitations and seeks timely advice.

Underpinning knowledge

Competency includes the ability to apply and explain:

key terminology and concepts, such as: analogue, digital, accuracy, precision, traceability, uncertainty and chain of custody

purpose of the measurements

the function of key equipment/materials and principles of operation

hazards, risks and enterprise safety procedures associated with routine measurements undertaken

enterprise procedures dealing with:

measurements

waste management, clean-up, spillage

handling, transport and storage of dangerous goods

relevant health, safety and environmental requirements.

Assessment context and methods

This unit of competency is to be assessed in the workplace or simulated workplace environment.

The following assessment methods are suggested:

review of the quality of data and documentation provided by candidates

observation of the candidate performing a range of measurements

feedback from supervisors and clients that relevant procedures were followed

oral/written questioning about measurement procedures.

In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.

Interdependent assessment of unit

This unit of competency may be assessed with:

PMLSAMP200A Collect routine site samples.

Resource implications

Resources may include:

access to a variety of sites

measurement and safety procedures

a selection of measuring equipment and documentation.

This competency in practice

Manufacturing and construction materials

A laboratory assistant is required to conduct daily routine site measurements around the plant. Each day they contact the engineering department to arrange for an engineer to accompany them to operate all mechanical systems (for example, valves, pitcovers) associated with collection of samples and/or site measurements. The laboratory assistant locates the required safety equipment, ensures that all measurement equipment is operational and pre-calibrated and dons appropriate personal protective equipment. They record site measurements directly in the plant monitoring log book along with any comments concerning plant operating conditions. Upon returning to the laboratory they enter this information into the Laboratory Information Management System (LIMS). The laboratory assistant then cleans and stores all equipment used in the routine site measurements.

Environmental

A field assistant is part of a team examining the rehabilitation of a mine site. They help to construct a grid map of the study area. The assistant is given identification photo cards for six species of plant and asked to count the number of each species in part of the grid, taking care to minimise environmental impact. They then record the data on a map using a predetermined key.

Key Competencies

The seven key competencies represent generic skills considered for effective work participation. The bracketed numbering against each of the key competencies indicates the performance level required in this unit. These are stand-alone levels and do not correspond to levels in the Australian Qualifications Framework (AQF).

Level (1) represents the competence to undertake tasks effectively

Level (2) represents the competence to manage tasks

Level (3) represents the competence to use concepts for evaluating and reshaping tasks.

Collecting, analysing and organising information	Communicating ideas and information	Planning and organising activities	Working with others and in teams	Using mathematical ideas and techniques	Solving problems	Using technology
Level 1	Level 1	Level 1	Level 1	Level 1	Level 1	Level 1

Range Statement

The range of variables relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.

Where reference is made to industry Codes of Practice, and/or Australian/international standards, it is expected the latest version will be used.

Personnel usually have access to information, such as:

enterprise procedures for specific client measurements at particular sites

maps and site plans

material safety data sheets (MSDS) and safety procedures

enterprise recording and reporting procedures.

Hazards may include:

solar radiation, dust and noise

wildlife, such as snakes, spiders, domestic animals

biohazards, such as micro-organisms and agents associated with soil, air, water

chemicals, such as acids and hydrocarbons

manual/handling of heavy equipment or materials

crushing, entanglement, cuts associated with moving machinery

falling objects, uneven surfaces, heights, slopes, wet surfaces, trenches, confined spaces

vehicle handling in rough terrain, boat handling in rough or flowing water

vehicular or pedestrian traffic

Safety practices may include:

use of material safety data sheets (MSDSs)

use personal protective equipment, such as hard hats, hearing protection, gloves, safety glasses, goggles, face-guards, coveralls, gown, body suits, respirators, safety boots

correct labelling of hazardous materials

handling and storing hazardous material and equipment in accordance with labels, MSDS, manufacturer's instructions, enterprise procedures and regulations

regular cleaning and/or decontaminating of equipment

machinery guards

signage, barriers, service isolation tags, traffic control, flashing lights

lockout and tagout procedures

Measurements could include the use of instruments and/or kits to test:

pH, specific ions, such as iron in water using dipsticks

dissolved oxygen (DO)

electrical conductivity (EC)

Other measurements could include:

sound (for example, dB level, dBA)

light levels, illumination

basic production/process parameters (for example, flow, temperature, pressure, mass, depth)

simple surveys (for example, number of trees in quadrant)

background radiation (for example, Geiger counter)

dimensions

meteorological measurements (for example, temperature, rainfall, wind)

Common measuring equipment could include:

tape measure, rulers, micrometers calipers, water level indicators

balances

meter/probe systems (for example, dissolved oxygen (DO), electrical conductivity (EC) )

analogue and digital meters (for example, voltage, current, resistance, pressure, temperature, barometers, anemometers, hygrometers)

dipsticks or spot test kits

clocks, timing devices.

Services may include:

water supply, gas, electricity

telecommunications

irrigation, stormwater, drainage, sewerage systems

production plant.

Appropriate corrective actions may include:

logical check of equipment set-up

check of calibration, zero error, drift for basic instruments

careful re-reading of procedures

repeat measurements

seek advice.

Minimising environmental impacts may involve:

disposal of surplus, spent or purged materials

recycling of wastes

responsible driving to avoid damage to vegetation and fauna

cleaning of vehicles to prevent transfer of pests and contaminants.

Health, safety and environment

All operations to which this unit applies are subject to stringent health, safety and environmental (HSE) requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

All operations assume the potentially hazardous nature of samples and require standard precautions to be applied. Users should access and apply current industry understanding of infection control issued by the National Health and Medical Research Council and State and Territory Departments of Health. All operations are performed in accordance with standard operating procedures.

Unit Sector(s)

PSPGOV517A Coordinate risk management

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit covers coordination of risk management in the business unit/organisation. It includes maintaining infrastructure and processes, supporting staff to manage risk, facilitating risk recovery, and monitoring and reviewing risk management. In practice, coordinating risk management may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing client service, leading a group, developing policy etc. The unit has been drawn from a draft Business Services unit of competency BSBMGT508A Manage risk management system, which is equivalent to this unit, but not vice versa. This is one of 4 units of competency in the Working in Government and Management Competency Fields that deal with risk. Related units are: PSPGOV417A Identify and treat risks PSPMNGT608B Manage risk PSPMNGT704A Undertake enterprise risk management This is a new unit of competency, added to the Working in Government Competency Field of the Training Package in 2004

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements are the essential outcomes of the unit of competency.	Together, performance criteria specify the requirements for competent performance. Text in italics is explained in the Range Statement following.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Maintain infrastructure and processes	1.1 Resources are allocated to enable staff to carry out responsibilities in managing risk 1.2 Currency of required information related to risk management and access for staff are maintained in accordance with organisational requirements 1.3 Information, costs and statistics on risk management are collected for monitoring and review purposes in accordance with legislation, policy and procedures 1.4 Current information/training is accessed to maintain currency of own knowledge and skills in risk management 1.5 Risk management audits are undertaken or contributed to in accordance with legislative and organisational requirements
2. Support staff to manage risk	2.1 Staff are provided with information relating to risk management and its implementation 2.2 Advice is provided to staff in relation to risk management 2.3 Staff learning and development in risk management is managed and recorded according to organisational requirements 2.4 Problems arising in risk management are addressed with relevant staff 2.5 Projects and workgroups addressing issues in risk management are coordinated to facilitate treatment of risk 2.6 Application of the organisation's risk management processes is promoted to all staff
3. Facilitate risk recovery	3.1 Contingency plans are implemented in the event of identified risks eventuating 3.2 Processes for recovery are implemented 3.3 Continuity of operations is facilitated in accordance with contingency plans 3.4 Following recovery, analysis is undertaken to determine strategies for minimising likelihood of recurrence and minimising impact
4. Monitor and review risk management system	4.1 A valid and reliable monitoring methodology is developed and implemented 4.2 Effectiveness of policy and procedures for managing risk is analysed against expected outcomes 4.3 Review results are used to make recommendations for improvement to policy and practices, and approval/s are gained for implementing changes 4.4 Revised policy and practices are implemented in accordance with organisational requirements

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the essential skills and knowledge and their level, required for this unit.
Skill requirements Look for evidence that confirms skills in: applying legislation, regulations and policies relating to risk management undertaking research and analysis of the wider context affecting the organisation assessing and evaluating risks monitoring and reviewing risks and risk treatments communicating and consulting with a diverse range of stakeholders applying problem solving using conceptual and reasoning skills using formal language and style for written plans undertaking discussion using exchange of complex oral information using a variety of words and language structures to explain complex, formal documents and assisting others to apply them in the workplace responding to diversity, including gender and disability applying procedures relating to occupational health and safety and environment in the context of risk management
Knowledge requirements Look for evidence that confirms knowledge and understanding of: legislation, regulations, policies, procedures and guidelines relating to risk management risk management strategy organisational structure, functions and operation audit requirements Australian and New Zealand risk management standard - Risk management, AS/NZS 4360:1999 or as revised Guidelines for managing risk in the Australian and New Zealand public sector - HB 143:1999 risk management cycle the relationship of risk to context - how the context may define the risks the importance of consultation and communication at every stage of the risk management cycle approval processes range of evaluation methodologies the diversity of risks in the public sector equal employment opportunity, equity and diversity principles public sector legislation such as occupational health and safety and environment in the context of risk management

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together	Pre-requisite unitsthat must be achieved prior to this unit:Nil Co-requisite unitsthat must be assessed with this unit:Nil Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to: PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV507A Undertake negotiations PSPGOV508A Manage conflict PSPGOV509A Conduct evaluations PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies PSPGOV515A Develop and use political nous PSPGOV516A Develop and use emotional intelligence PSPLEGN501B Promote compliance with legislation in the public sector PSPPOL501A Develop organisation policy
Overview of evidence requirements	In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms: the knowledge requirements of this unit the skill requirements of this unit application of Employability Skills as they relate to this unit coordination of risk management in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment	These resources include: legislation, policy, procedures and protocols relating to risk management Australian and New Zealand risk management standard - Risk management, AS/NZS 4360:1999 or as revised Guidelines for managing risk in the Australian and New Zealand public sector - HB 143:1999 other national and international risk management standards such as SIRCA 8001:2003 case studies and workplace scenarios to capture the range of risk management situations likely to be encountered
Where and how to assess evidence	Valid assessment of this unit requires: a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing risk management system, including coping with difficulties, irregularities and breakdowns in routine coordination of risk management in a range of (3 or more) contexts (or occasions, over time). Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as: people with disabilities people from culturally and linguistically diverse backgrounds Aboriginal and Torres Strait Islander people women young people older people people in rural and remote locations. Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of: case studies portfolios projects questioning scenarios authenticated evidence from the workplace and/or training
For consistency of assessment	Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Range Statement

RANGE STATEMENT
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here.
Resources may include	information in paper-based or electronic format risk analysis tools briefings, information sessions, training
Legislation, policy and procedures may include	Commonwealth and State/Territory legislation relating to risk management national and international risk management codes of practice and standards, such as SIRCA 8001:2003 the organisation's risk management policies and practices codes of conduct/codes of ethics Australian and New Zealand risk management standard - Risk management, AS/NZS 4360:1999 or as revised Guidelines for managing risk in the Australian and New Zealand public sector - HB 143:1999 international guidelines such as ISO/IEC Guide 73:2002 Risk management - vocabulary, guidelines for use in standards professional standards for risk management, for example certified practising risk manager (CPRM) jurisdictional policies, guidelines and web sites, for example www.riskmanagement.qld.gov.au
Audits may be	undertaken by trained staff and/or external auditors according to documented schedules in risk management strategy
Information provided to staff may include	paper-based or electronic information such as via intranet information sessions briefings training programs arrangements such as coaching and mentoring
Advice to staff may include	verbal advice documented advice references to existing information in paper-based or electronic format
Learning and development may include	formal training through a Registered Training Organisation in-house training on-the-job learning coaching or mentoring information sessions provided internally or by external consultants
Methods of promotion may include	information sessions briefings written materials training
Recovery processes may include	repair or replacement of equipment retraining alternative suppliers, production sources or methods temporary outsourcing
Monitoring methodology may include	observations physical inspections incident reports questionnaires interviews with stakeholders regular reviews of risk treatment procedures repeat of the risk management process
Expected outcomes may be documented in	risk management strategy key performance indicators risk management policies and procedures

Unit Sector(s)

Not applicable.

Competency field

Competency field	Working in Government

PUAEMR008A Contribute to an emergency risk management process

Modification History

Not applicable.

Unit Descriptor

This unit covers the competency required to participate in the consideration of risks to local/regional community safety that require whole-of-community or multi-organisation attention.

The emergency risk management process used will be developed in close cooperation with the community and consistent with the Australian Standard AS/NZS 4360.

This unit covers the competency required to participate in the consideration of risks to local/regional community safety that require whole-of-community or multi-organisation attention.

The emergency risk management process used will be developed in close cooperation with the community and consistent with the Australian Standard AS/NZS 4360.

Application of the Unit

Not applicable.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

Not applicable.

Elements and Performance Criteria Pre-Content

Not applicable.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	Clarify the community context	1.1	Information about known risks, safety concerns, expectations and desired outcomes is collected and analysed
1.2	Safety concerns, drivers, recent events, community views and sensitivities are identified
1.3	Relevant policies, procedures and existing emergency management documentation and arrangements are identified
1.4	Input to building an initial picture of community characteristics, safety expectations and perceptions of risk is provided
1.5	Significance of available information for own organisation/constituency is assessed and reported
1.6	Scope and focus of a feasible emergency risk management project are determined
2	Develop a sustainable emergency risk management methodology	2.1	Own role, organisational responsibilities, limits of authority, scope of community knowledge and expertise are outlined to other group members
2.2	Organisational resources that can be provided to support the emergency risk management process are identified
2.3	Sources of useful, credible information are identified through stakeholders, community networks and interested parties
2.4	Practical consultation and decision making strategies are suggested and debated
2.5	Processes for accountability and timely communication of accurate, consistent information to stakeholders are developed
2.6	Feedback on the proposed project scope and objectives and emergency risk management process is obtained from own organisation/constituency
2.7	Draft project plan is jointly refined and finalised prior to communication with stakeholders
3	Develop risk statements and treatment options	3.1	Credibility, accuracy and currency of available risk information is assessed
3.2	Additional information is sought from specialists, organisations and other stakeholders regarding information gaps and conflicting data or views
3.3	Risk statements are jointly developed by considering sources of risk, elements at risk and community/environmental vulnerability
3.4	Risk statements are jointly analysed by considering the likelihood and consequences of occurrences
3.5	Input is provided to help assess the effectiveness of existing treatment strategies
3.6	Treatment options for risks are suggested that take into account implications for stakeholders, practical constraints and established assessment criteria
3.7	Feedback on risks and treatment options is obtained from own organisation/constituency and other stakeholders
3.8	Recommendations are jointly developed and submitted for approval
4	Promote ownership for the process and outcomes	4.1	Comprehensive consultation is undertaken at all stages
4.2	All positions and commitments are properly authorised before being communicated to others
4.3	Management is kept informed of project progress, proposed variations in strategy, decisions and recommendations
4.4	Variations to commitment of resources are negotiated with management
4.5	All stages of the process, decisions taken and outcomes are documented in accordance with accountability, legislative, regulatory and organisational requirements
4.6	Opportunities for improving emergency risk management processes are reported
5	Work cooperatively with other participants and stakeholders	5.1	Commitment is demonstrated by sharing knowledge and expertise, completing allocated tasks on time and encouraging others to help achieve common goals
5.2	Meeting procedures are observed
5.3	Accurate information is provided at all times
5.4	Opinions and advice are contributed while appreciating the boundaries and cultures of organisations and diverse views of other participants
5.5	A wide range of reactions and views are actively sought
5.6	Language used in meetings is appropriate to the broad range of participants
5.7	Confidentiality and sensitivity of information and meeting processes are respected
5.8	Conflicts are resolved constructively with a minimum of fuss
5.9	Overall community safety outcomes are placed above personal or organisational/constituency interests

Required Skills and Knowledge

Not applicable.

Evidence Guide

Critical aspects of evidence

Assessment must confirm the ability to:

provide constructive information and advice based on expertise, knowledge and experience of an organisation, constituency or community

keep their organisation/constituency informed of the emergency risk management process and outcomes and seek their regular input and feedback

work collaboratively with other participants to achieve outcomes that contribute to improved community safety

provide constructive input and gain organisational/constituency support for the outcomes through effective consultation and feedback

Interdependent assessment of units

Pre-requisite units: Nil

Co-requisite units: Nil

Underpinning knowledge

Australian Standard AS/NZS 4360

Culture, diversity and history of communities, environments and associated concerns, issues and sensitivities, perception of risks

Emergency Risk Management Guidelines (1999)

Emergency risk management process and the kinds of emergency risk management terminology, risk, PPRR concepts and principles, mitigation outcomes and benefits for communities

Group dynamics, strategies for resolving conflict

ISO9000 and 14000 series quality standards

Legislative and regulatory requirements, agency/organisational arrangements relevant to emergency risk management

Meeting procedures

Organisational requirements for the provision of information, and authorisation of resources, and approval of reports/recommendations

Roles and responsibilities of key response/recovery agencies and organisations

State/Territory emergency risk management guidelines

Underpinning skills

Analyse positions of group members and stakeholders, priorities of organisations and individuals

Analyse risks and implications and impacts of proposed treatments

Demonstrate effective interpersonal interactions

Listen actively

Locate and interpret community information

Negotiate commitment of organisation/constituency

Promote two-way communication with organisation/constituency

Resolve conflicts constructively

Summarise and explain key information clearly

Teamwork

Value diversity of views and perceptions of risks

Resource implications

Access to a community and the opportunity to contribute to an actual, or simulated, emergency risk management process and consider a range of community safety concerns.

Consistency in performance

Competency should be demonstrated in a range of contexts throughout the life of a community emergency risk management project, or during components of a number of projects.

Context of assessment

Competency should be assessed participating in a group emergency risk management process and contributing to the joint development of a set of recommendations that address community safety in the workplace or in a simulated workplace environment.

Critical aspects of evidence

Assessment must confirm the ability to:

provide constructive information and advice based on expertise, knowledge and experience of an organisation, constituency or community

keep their organisation/constituency informed of the emergency risk management process and outcomes and seek their regular input and feedback

work collaboratively with other participants to achieve outcomes that contribute to improved community safety

provide constructive input and gain organisational/constituency support for the outcomes through effective consultation and feedback

Interdependent assessment of units

Pre-requisite units: Nil

Co-requisite units: Nil

Underpinning knowledge

Australian Standard AS/NZS 4360

Culture, diversity and history of communities, environments and associated concerns, issues and sensitivities, perception of risks

Emergency Risk Management Guidelines (1999)

Emergency risk management process and the kinds of emergency risk management terminology, risk, PPRR concepts and principles, mitigation outcomes and benefits for communities

Group dynamics, strategies for resolving conflict

ISO9000 and 14000 series quality standards

Legislative and regulatory requirements, agency/organisational arrangements relevant to emergency risk management

Meeting procedures

Organisational requirements for the provision of information, and authorisation of resources, and approval of reports/recommendations

Roles and responsibilities of key response/recovery agencies and organisations

State/Territory emergency risk management guidelines

Underpinning skills

Analyse positions of group members and stakeholders, priorities of organisations and individuals

Analyse risks and implications and impacts of proposed treatments

Demonstrate effective interpersonal interactions

Listen actively

Locate and interpret community information

Negotiate commitment of organisation/constituency

Promote two-way communication with organisation/constituency

Resolve conflicts constructively

Summarise and explain key information clearly

Teamwork

Value diversity of views and perceptions of risks

Resource implications

Access to a community and the opportunity to contribute to an actual, or simulated, emergency risk management process and consider a range of community safety concerns.

Consistency in performance

Competency should be demonstrated in a range of contexts throughout the life of a community emergency risk management project, or during components of a number of projects.

Context of assessment

Competency should be assessed participating in a group emergency risk management process and contributing to the joint development of a set of recommendations that address community safety in the workplace or in a simulated workplace environment.

Range Statement

Communities are groups with shared associations and may include

Geographic groups of people such as:

neighbourhoods

cities, towns, suburbs

local areas, regions, States/Territories, nation

Groups of people exposed to a particular hazard

Groups such as government organisations, non-government organisations, members of parliament

Providers of goods, services and information (lifelines)

transport, utilities, communications

health, safety, comfort

Shared-experience groups of people such as:

particular-interest groups, professional groups

age, ethnic groups, language groups

Workers in industry sectors such as:

agriculture

manufacturing (e.g. food processing)

commercial

mining

emergency services

Information may include

Characteristics of natural, local and built environments

Demographics (population distribution, social, cultural, health status and education data)

Details of key infrastructure and emergency/support services

Economic activity reports (employment, products, services, revenue)

Government reports (e.g. environmental impacts)

Known risks may include

Commercial activity and legal relationships

Economic

Human behaviour and individual activities

Management activities and controls

Natural events

Political circumstances

Technology/technical issues

Terrorism

Drivers may include

Changes in community characteristics

Changes in insurance policies and premiums

Changes in legislation, policies and disaster/emergency management plans

Emergency incidents reports/debriefs

New sources of risk or changed perception of risk

Obvious and unmet risks

Policies and procedures may include

Agreements between agencies and/or organisations

Emergency management arrangements specified in legislation or policies

Existing disaster or emergency management plans

Standard operating procedures, operational manuals

Sources of information may include

Community information booklets

Credible individuals, group and community leaders

Documented risk assessments by companies, organisations libraries, research reports, Australian Bureau of Statistics data, special needs groups, significant cultural organisations

Family and historical records

Media, council and emergency service personnel and records

Stakeholders may include

Emergency services (e.g. fire, police, SES, ambulance, recovery agencies)

Event organisers (e.g. concerts, car rallies, sport)

Hospital/medical personnel and care givers

Interest, community, professional and industry groups

Local business people

Local government (e.g. elected representatives, shire engineers, community development officers)

Managers of high occupancy facilities (e.g. shopping centres, high rise apartment/office blocks)

Managers of critical infrastructure (e.g. telecommunications, mining, petrochemical and gas)

Providers of utilities (power, water, radio/TV)

School staff

State/Territory/Commonwealth agencies (e.g. public works, human services, health, transport, natural resources, primary industry, environmental protection, emergency management)

Tourist operators

Venue operators

Consultation and decision making strategies may involve

Advertising in local media

Broadcast facsimile and email messages, web sites

Contacting individual organisations, professional bodies, unions and recreational/sport associations

Distributing pamphlets

Focus groups, workshops, surveys

Initiating media interviews

Meetings with groups, key individuals and leaders of minority/ethnic/cultural groups

Letters and articles written for specific audiences

Presentations to a variety of community groups; speaking at community functions

Preparing media releases

Treatment options may include

All aspects of emergency management practices arising from considering prevention/mitigation, preparedness, response and recovery including:

building codes

community education

community restoration, reconstruction

critical incident stress management, personal support and counselling

emergency management planning

financial support

mutual aid agreements

legislation and regulation

land use management

safety standards

training and exercises

warning systems

Avoidance, transfer, and acceptance of risk

Practical constraints may include

Arrangements, roles and responsibilities set down in existing emergency management plans

Availability of technical expertise, technology, equipment

Budgets, time, availability and capability of people

Land use planning

Legislation covering emergency management, environmental management, safety standards, local government regulations

Legislation relevant to Indigenous people in the area

Limited community knowledge of emergency risk management processes and benefits

Political, social and cultural considerations

Assessment criteria for selecting treatment options may include

Administrative efficiency

Compatibility with other treatment options

Continuity of effects

Cost

Creation of new risks

Economic and environmental impacts

Equity

Impact on individual's rights

Jurisdictional authority

Leverage

Potential to reduce risk

Political acceptability

Public and pressure group reaction

Timing

Legislative, regulatory and organisational requirements may include

Acts dealing with disasters, emergencies, occupational health and safety and the environment

Equal employment opportunity

Land use planning

Local government regulations

Privacy

Regulations for handling and transport of dangerous goods

Safety standards

Communities are groups with shared associations and may include

Geographic groups of people such as:

neighbourhoods

cities, towns, suburbs

local areas, regions, States/Territories, nation

Groups of people exposed to a particular hazard

Groups such as government organisations, non-government organisations, members of parliament

Providers of goods, services and information (lifelines)

transport, utilities, communications

health, safety, comfort

Shared-experience groups of people such as:

particular-interest groups, professional groups

age, ethnic groups, language groups

Workers in industry sectors such as:

agriculture

manufacturing (e.g. food processing)

commercial

mining

emergency services

Information may include

Characteristics of natural, local and built environments

Demographics (population distribution, social, cultural, health status and education data)

Details of key infrastructure and emergency/support services

Economic activity reports (employment, products, services, revenue)

Government reports (e.g. environmental impacts)

Known risks may include

Commercial activity and legal relationships

Economic

Human behaviour and individual activities

Management activities and controls

Natural events

Political circumstances

Technology/technical issues

Terrorism

Drivers may include

Changes in community characteristics

Changes in insurance policies and premiums

Changes in legislation, policies and disaster/emergency management plans

Emergency incidents reports/debriefs

New sources of risk or changed perception of risk

Obvious and unmet risks

Policies and procedures may include

Agreements between agencies and/or organisations

Emergency management arrangements specified in legislation or policies

Existing disaster or emergency management plans

Standard operating procedures, operational manuals

Sources of information may include

Community information booklets

Credible individuals, group and community leaders

Documented risk assessments by companies, organisations libraries, research reports, Australian Bureau of Statistics data, special needs groups, significant cultural organisations

Family and historical records

Media, council and emergency service personnel and records

Stakeholders may include

Emergency services (e.g. fire, police, SES, ambulance, recovery agencies)

Event organisers (e.g. concerts, car rallies, sport)

Hospital/medical personnel and care givers

Interest, community, professional and industry groups

Local business people

Local government (e.g. elected representatives, shire engineers, community development officers)

Managers of high occupancy facilities (e.g. shopping centres, high rise apartment/office blocks)

Managers of critical infrastructure (e.g. telecommunications, mining, petrochemical and gas)

Providers of utilities (power, water, radio/TV)

School staff

State/Territory/Commonwealth agencies (e.g. public works, human services, health, transport, natural resources, primary industry, environmental protection, emergency management)

Tourist operators

Venue operators

Consultation and decision making strategies may involve

Advertising in local media

Broadcast facsimile and email messages, web sites

Contacting individual organisations, professional bodies, unions and recreational/sport associations

Distributing pamphlets

Focus groups, workshops, surveys

Initiating media interviews

Meetings with groups, key individuals and leaders of minority/ethnic/cultural groups

Letters and articles written for specific audiences

Presentations to a variety of community groups; speaking at community functions

Preparing media releases

Treatment options may include

All aspects of emergency management practices arising from considering prevention/mitigation, preparedness, response and recovery including:

building codes

community education

community restoration, reconstruction

critical incident stress management, personal support and counselling

emergency management planning

financial support

mutual aid agreements

legislation and regulation

land use management

safety standards

training and exercises

warning systems

Avoidance, transfer, and acceptance of risk

Practical constraints may include

Arrangements, roles and responsibilities set down in existing emergency management plans

Availability of technical expertise, technology, equipment

Budgets, time, availability and capability of people

Land use planning

Legislation covering emergency management, environmental management, safety standards, local government regulations

Legislation relevant to Indigenous people in the area

Limited community knowledge of emergency risk management processes and benefits

Political, social and cultural considerations

Assessment criteria for selecting treatment options may include

Administrative efficiency

Compatibility with other treatment options

Continuity of effects

Cost

Creation of new risks

Economic and environmental impacts

Equity

Impact on individual's rights

Jurisdictional authority

Leverage

Potential to reduce risk

Political acceptability

Public and pressure group reaction

Timing

Legislative, regulatory and organisational requirements may include

Acts dealing with disasters, emergencies, occupational health and safety and the environment

Equal employment opportunity

Land use planning

Local government regulations

Privacy

Regulations for handling and transport of dangerous goods

Safety standards

Unit Sector(s)

Not applicable.

RTE2315A Operate a compost bagging process

Modification History

Not applicable.

Unit Descriptor

Unit descriptor

This unit of competency specifies the outcomes required to set up, operate, adjust and shut down a compost bagging process. The unit also covers the process of handling and bagging bulk mulches, compost products and other value-added products such as potting mixes.

The unit involves applying well-developed skills with some discretion and judgement and routine supervision. It requires taking responsibility for own work output.

Application of the Unit

Application of the unit

Compost is used as a general expression and includes recycled organic products from aerobic and anaerobic composting and vermiculture technologies.

This unit of competency applies to an employee of an enterprise engaged in commercial-scale composting operations. Work is likely to be performed as a part of a team.

This unit must be read in conjunction with the National Guidelines for Occupational Health and Safety Competency Standards for Operation of Load-Shifting Equipment and Other Types of Specified Equipment [NOHSC: 7019 (1992)].

Where work requires the use of load-shifting equipment, appropriate training/certification must be provided according to state and territory safety and licensing requirements.

Licensing/Regulatory Information

Refer to Application of the Unit

Pre-Requisites

Not applicable.

Employability Skills Information

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

Elements and Performance Criteria
Element	Performance Criteria
1	1 Organise for bagging operations.	1.1	Job sheet or work order is reviewed to clearly identify product bagging requirements.
1.2	Product for bagging is confirmed and available to meet job requirements.
1.3	Equipment, materials and personnel requirements for safe, effective and efficient bagging operations are identified and organised.
1.4	Suitable personal protective clothing and equipment are selected, used, maintained and stored according to occupational health and safety (OHS) procedures.
2	2 Prepare bagging plant for use.	2.1	Machine components and related attachments are fitted and adjusted to meet safety requirements.
2.2	Materials for bag are fitted and adjusted to ensure efficient operation, according to manufacturer specifications.
2.3	Safety devices and alarm systems are checked for correct operation according to manufacturer specifications, enterprise procedures and relevant statutory requirements.
2.4	Routine pre-operational checks are carried out to meet enterprise procedures and manufacturer specifications.
2.5	Operational systems are checked, cleaned and calibrated, and batch number and operating parameters are entered as required to meet production requirements.
2.6	Faulty plant or machinery is identified, safety tagged and reported promptly to supervisor according to enterprise procedures.
2.7	OHS hazards are identified, reported to supervisor and managed according to enterprise procedures.
2.8	Environmental implications associated with machinery operation are identified and reported to supervisor.
2.9	Product to be bagged is obtained and positioned as required to meet production requirements.
3	3 Start and operate bagging plant.	3.1	Operational area is checked, and personnel in operational area are informed of initiation of plant operation.
3.2	Risks to self, others and the environment are recognised and minimised according to enterprise and OHS procedures.
3.3	Product for bagging is loaded into the bagging plant hopper in required quantities.
3.4	Bagging plant is started up using correct sequence according to manufacturer specifications and enterprise procedures.
3.5	Bagging plant is operated in a safe and controlled manner, and monitored for performance and efficiency.
3.6	Input materials are monitored, and non-conformances clearly identified and handled according to enterprise procedures and manufacturer specifications.
3.7	Processing outputs are monitored and adjustments to plant operation are made to meet job specifications.
3.8	Out-of-specification product or process outcomes are identified and reported to supervisor and appropriate action is taken as directed.
3.9	Bagged product is labelled, palletised or stacked and wrapped according to enterprise procedures and customer requirements.
4	4 Shut down bagging plant.	4.1	Bagging plant and machinery shut-down procedures are carried out to manufacturer specifications and enterprise procedures.
4.2	Routine maintenance of bagging plant and machinery is carried out to remove debris and contaminants and ensure safe and efficient operation.
4.3	Bagging plant and equipment is cleaned, secured and stored according to manufacturer specifications and enterprise procedures.
4.4	Unsafe plant or equipment is reported to supervisor and tagged or locked out.
5	5 Maintain records.	5.1	Bagging plant operational records are maintained accurately and promptly according to enterprise procedures.
5.2	Any required maintenance, damage, malfunctions and irregular performance of machinery is recorded and addressed according to enterprise procedures.
6	6 Check product to confirm readiness for distribution.	6.1	Palletised or stacked product is inspected and checked to confirm compliance with job sheet and enterprise procedures.
6.2	Product is transported to and positioned in holding area with labels and bar codes clearly visible.
6.3	Supervisor or product dispatcher is informed of product readiness for dispatch according to enterprise procedures.
6.4	Product awaiting distribution is checked for temperature rise during storage and any out-of-range readings are reported to supervisor.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills include:

calibrating bagging components

communicating with work team and supervisor

completing workplace records

correctly using emergency and personal protective equipment

demonstrating batch/product changeovers that maintain product quality and hygiene

demonstrating safe and environmentally responsible workplace practices

maintaining work area to meet housekeeping standards

operating machinery and equipment to industry standards

reading and applying manufacturer specifications, work instructions, maintenance plans and material safety data sheets (MSDS)

recording and reporting equipment faults and workplace hazards and accidents.

Required knowledge includes:

basic principles of the bagging process

characteristics of product that is fit for bagging

product quality and hygiene

purpose of packaging, coding requirements and related legal requirements, including product weight

basic operating principles of the equipment which may include:

operational understanding of main equipment components, status and purpose of guards, equipment operating capacities and applications

purpose and location of sensors and related feedback instrumentation

knowledge of services required and action to take if services are not available

methods used to monitor the process

inspection or test points (control points) in the process and related procedures and recording requirements

equipment cleaning requirements

flow of this process and effect on downstream processes

packaging quality and seal integrity

effect of variation in inputs which may include ingredient quality and condition, packaging components and consumables, and/or services on process performance

OHS hazards and controls

emergency and routine shutdowns and procedures to follow in the event of a power outage

product and batch changeover procedures

lock-out and tag-out procedures and responsibilities.

Evidence Guide

Overview of assessment

This unit of competency could be assessed on its own or in combination with other units of competency relevant to the job function such as:

RTC2210A Maintain properties and structures

RTC2701A Follow OHS procedures

RTE2507A Recognise raw materials, production processes and products on a composting site.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The critical requirements for this unit of competency as a whole are listed below.

Assessment must confirm one's ability to:

select and use various features and controls of a range of bagging plant

carry out work plans

determine appropriate operating methods

carry out routine maintenance and adjustments

report faults and workplace hazards

monitor operations

maintain records

apply safe and environmentally responsible workplace practices.

Context and specific resources for assessment

Assessment for this unit of competency is to be largely practical in nature and must be assessed in a commercial-scale composting facility or in a situation that reproduces and/or simulates operational conditions.

For valid assessment, one should have opportunities to participate in exercises, case studies and other real and simulated practical and knowledge assessments that demonstrate the skills and knowledge specified in this unit.

The candidate should also have access to the following resources:

compost bagging plant

load-shifting machinery

personal protective equipment

products and materials for handling and bagging

bagging plant cleaning equipment

job sheets.

Guidance information for assessment

To ensure consistency in performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities and, where possible, over a number of assessment activities.

The skills and knowledge required to demonstrate competency must allow for application in a broad industry context, and should be transferable to a range of work environments, including the ability to deal with unplanned events. For example, this could include work within compost bagging operations of varying scale; producing a range of different composts and value-added products to meet the demands of different markets; located in an urban or rural context with varying environmental constraints; and using various equipment, practices, technologies and management systems.

Range Statement

RANGE STATEMENT

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Typical job sheet information may include:	authorisation bag specification batch number packaging instructions product specification product type and availability quantity required work schedule.
Personal protective clothing and equipment may include:	appropriate footwear emergency procedure guides (EPGs) and emergency equipment such as: fire extinguisher first aid kit eye wash kit eye and hearing protection face shields or masks gloves hard hats high visibility clothing MSDS overalls respirator.
Typical bagging plant components may include:	bagging closure chute control mechanisms hopper pallet.
Typical bagging machine components may include:	compressor pallet tacking hot glue sewing dolly shrink wrapper stapler.
Bag materials that may be fitted include:	pre-printed film woven plastic (single) bags.
Safety devices and controls to be checked may include:	alarms barriers earth leakage devices emergency stop devices and cords/lanyards lock-out or tag-out procedures reverse alarms warning lights.
Routine pre-operational checks of machinery and equipment may include:	checking and confirming equipment calibration settings checking fuel, oils and lubricants, electrolyte levels, wheels, tyre pressure, fanbelts, leads, lines, connections, air filters, brakes, clutch and lighting identifying and segregating unsafe or faulty equipment for repair or replacement inspecting safety guards observing and monitoring noise levels for correct operation preparing independently powered tools, which may include cleaning, priming and tightening, as well as basic repairs and adjustments pre-start and safety checks, including the service and maintenance of cooling system.
OHS hazards:	may include: biological hazards associated with compost dust ergonomic hazards associated with: manual handling posture and vibration exposure to loud noise and fumes mechanical malfunctions and exposed moving parts other machinery, including hydraulics and conveyors physical hazards such as: vehicles and mobile machinery underfoot conditions compressed air and water sharps or other physical contaminants in materials
may be addressed by implementing systems and procedures for: appropriate use, maintenance and storage of personal protective equipment ensuring working loads are secure and within working specifications hazard identification, assessment and reporting outdoor work, including protection from solar radiation protection from hazardous noise, mechanical vibration, and organic and other dusts protection of people in the workplace safe lifting, carrying and handling safe operation and maintenance of machinery and equipment including hydraulics, and guarding of exposed moving parts.
Environmental implications associated with the operation of plant and machinery may include:	negative environmental impacts resulting from: excessive noise and exhaust emissions hazardous substances such as: fuel fertiliser organic dusts incorrect use and disposal of maintenance debris such as: oils containers chemical residues run-off flows of water and cleaning agents from servicing, maintenance and cleaning activities soil disturbance and dust problems from high speed and frequent traffic (including irrigation equipment).
Procedures for safe and controlled operation of machinery and equipment may include:	appropriate selection and use of machinery and equipment effective communication between work team members maintaining working loads within specifications and operating at the correct height.
Plant operationalrecords may include:	amount of bagging materials used equipment non-conformances faults and breakdowns odometer legislation, including: rights and responsibilities of employers and employees hierarchy of control as it applies to distances, hours of operation, incidents, stoppages and down time type and volume/amount of material processed.

Unit Sector(s)

Not applicable.