Assessment Requirements for HLTADM003 Facilitate a coordinated approach to client care

Release: 1

Assessment Requirements for HLTADM003 Facilitate a coordinated approach to client care

Modification History

Release	Comments
Release 1	This version was released in HLT Health Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Significant changes to the elements and performance criteria. New evidence requirements for assessment, including volume and frequency.

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

identified at least 3 different clients for whom follow up is required in the case of appointment non-attendance

provided accurate information or instruction to at least 3 clients with different medical needs.

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations for information exchange and provision (national, state/territory, local):

duty of care

informed consent

records management

privacy, confidentiality and disclosure

industry standards

work role boundaries – responsibilities and limitations, including limitations around types of information to be provided by non-professionals

types of information provision that may be delegated by health professionals:

provision of educational material – preventative, promotional, self-management

instructions for use of medical equipment or supplies

information about procedures

preparation procedures for diagnostic testing

where to go for certain tests or treatment

key requirements of systems and procedures for effective management of reminder systems

scope and availability of other health services and programs, including:

eligibility

access and referral requirements

costs and funding mechanisms

home and community care (HACC)

Medical Benefits Schedule (MBS)

Pharmaceutical Benefits Scheme (PBS)

typical private health insurance provisions

Department of Veterans Affairs, (DVA)

WorkCover

key features of how they operate

methods to ensure currency of information

ways in which information is exchanged and services are organised between different health providers:

key information

documentation requirements

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable resources including:

online or hard copy provider directories

client information materials

client record keeping systems

modelling of industry operating conditions, including:

interaction with clients

integration of situations requiring problem solving

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705