Assessment Requirements for BSBCUE304 Provide sales solutions to customers

Release: 1

Assessment Requirements for BSBCUE304 Provide sales solutions to customers

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

recommend product or service to match customer need with a clear explanation of price and payment options

apply appropriate credit checks

organise customer payment and delivery details

record sales, payments and delivery arrangements

provide after sales service.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain estimate and quote procedures

outline marketing and sales principles and practices

identify organisational pricing policies

identify organisational protocols associated with customer service and sales

identify statutory, regulatory and legislative requirements related to providing sales solutions to customers.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the stakeholder relations – customer engagement field of work and include access to:

relevant standards, guidelines and legislation, workplace information and data

relevant office resources and equipment

a work environment or simulated customer contact centre to observe interaction with customers.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10