Modification History
This unit replaces UEGNSG502B Control centre communication with gas industry stakeholders
Unit Descriptor
Unit Descriptor |
1) Scope: |
1.1) Descriptor |
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This Competency Standard Unit covers the usage of technical communication skills and techniques to effectively liaise and communicate with relevant parties to ensure gas deliveries and operations are carried out within contractual, operational and regulatory requirements. The competency standard refers to Industry products and services; Authoritative sources; Product information; Stakeholders; Organisational requirements; Interpersonal skills; Nominated persons; Product and Service issues. |
Application of the Unit
Application of the Unit |
2) |
This competency standard shall apply to any basic and safe work site where Gas Industry operations occur. It could also apply, where applicable to other workplaces in the electricity supply industry (transmission and distribution and generation), the electrotechnology industry and the water industry, subject to all Occupational Health and Safety and duty of care requirements being met for the workplace. |
Licensing/Regulatory Information
License to practice |
3) |
The skills and knowledge described in this unit are not subject to licence regulation other than those directly related to Occupational Health and Safety, gas/electricity/water industry safety and compliance, industrial relations, environmental protection, telecommunications, anti discrimination and training. Commonwealth, State/Territory or Local Government legislation and regulations may exist that limits the age of operating certain equipment. |
Pre-Requisites
Prerequisite Unit(s) |
4) |
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Competencies |
4.1) |
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Granting of competency in this unit shall be made only after competency in the following unit(s) has/have been confirmed. Where pre-requisite pathways have been identified. All competencies in the Common Unit Group must be have been completed plus all the competencies in one (1) of the identified Pathway Unit Group(s): Distribution Pathway Transmission Pathway Controller Pathway |
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Common Group Units |
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UEGNSG005A |
Prepare to work in the Australian gas industry |
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UEGNSG132A |
Carry out basic work activities in a gas industry work environment |
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UEGNSG133A |
Comply with environmental policies and procedures in the utilities industry |
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UEGNSG141A |
Apply Workplace Health and Safety regulations, codes and practices in the gas supply industry |
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Distribution Pathway |
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UEGNSG216A |
Commission or decommission gas distribution pipelines |
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UEGNSG134A |
Establish a utilities work site |
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Transmission Pathway |
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UEGNSG344A |
Commission or decommission gas transmission pipelines |
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UEGNSG006A |
Use a portable gas detectors to locate escape |
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UEGNSG134A |
Establish a utilities work site |
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Controller Pathway |
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UEPOPS203B |
Operate and Monitor Communications System |
Literacy and numeracy skills |
4.2) Participants are best equipped to achieve this unit if they have reading, writing and numeracy skills indicated by the following scales. Description of each scale is given in Volume 2, Part 3 ‘Literacy and Numeracy’ |
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Reading |
4 |
Writing |
4 |
Numeracy |
4 |
Employability Skills Information
Employability Skills |
5) |
This unit contains Employability Skills |
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The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements. |
Elements and Performance Criteria Pre-Content
6) Elements describe the essential outcomes of a competency standard unit |
Performance Criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the Evidence Guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Plan communication with Gas Industry stakeholders |
1.1 |
Work schedules, including drawings, plans, requirements, established procedures and material lists are detailed and communicated to control centre, analysed as necessary and the extent of the preparation of the work determined for planning, coordination and follow-on communication purposes |
1.2 |
Work is prioritised and sequenced for the most efficient and effective outcome following consultation with others for completion within acceptable timeframes to a quality standard and in accordance with established control centre procedures and guidelines |
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1.3 |
Risk control measures for identified hazards are prioritised, implemented and evaluated against the work schedule |
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1.4 |
Relevant requirements and established procedures for the work are communicated to all persons and identified for all work sites |
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1.5 |
OHS, environmental and sustainable energy policies and procedures related to the work are identified to ensure safe systems of work are followed |
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1.6 |
Relevant work permits are secured to coordinate the performance of work according to requirements and established procedures |
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1.7 |
Liaison and communication issues with authorised persons, authorities, clients, land-owners and other relevant parties are resolved and activities coordinated to carry out work |
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1.8 |
Persons participating in the work, including plant operators and contractors are fully briefed and respective responsibilities coordinated and authorised where applicable in accordance with established CC procedures |
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2 |
Identify and carrying out Gas Industry stakeholders communication requirements |
2.1 |
Relevant OHS, operational and commercial requirements and practices of individual stakeholders are referenced and actioned in accordance with control centre guidelines and established procedures |
2.2 |
Work is monitored, performed and/or coordinated in accordance with applicable work schedules and to applicable stakeholder requirements |
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2.3 |
Hazard warnings and safety signs are recognised and hazards are assessed and OHS risks are reported to the immediate authorised persons for directions according to established procedures |
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2.4 |
Remedial actions are identified and communicated to relevant stakeholders to overcome any shortfalls encountered in the work schedule according to requirements and established procedures |
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2.5 |
Solutions to non-routine problems are identified and communicated using Essential Knowledge and Associated Skills according to requirements |
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2.6 |
Ongoing monitoring of quality of the work are undertaken in accordance with requirements and established procedures to ensure that the stakeholder’s agreed communication requirements are adhered to. |
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2.7 |
Communication with clients is conducted in a professional and courteous manner according to organisational requirements and to contractual agreements and statutory requirements |
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2.8 |
Appropriate language and interpersonal skills are used to facilitate accurate and relevant exchange of information |
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2.9 |
Enquiries outside area of responsibility/knowledge are referred to the nominated person for resolution |
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3 |
Complete procedures for communication and liaison with Gas Industry stakeholders |
3.1 |
Work undertaken is checked against works schedule for conformance with requirements, anomalies are reported and solutions identified in accordance with established procedures |
3.2 |
Accidents and injuries are reported and followed up in accordance with requirements/established procedures |
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3.3 |
Work site is confirmed safe and operational accordance with established procedures and status communicated to relevant stakeholders |
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3.4 |
Relevant work permit(s) are signed off and relevant equipment and processes are returned to service and advised to stakeholders as required |
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3.5 |
Notification of completion of works and tasks is communicated to relevant stakeholders as per applicable procedures |
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3.6 |
All stakeholders and internal staff are notified of actions required at the completion of any works or tasks |
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3.7 |
Any agreed outcomes are monitored where relevant communication to stakeholders carried out. |
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3.8 |
Communication completion processes are performed in accordance with organisational procedures |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
8) This describes the essential skills and knowledge and their level, required for this unit. |
Evidence shall show that knowledge has been acquired of safe working practices control centre communication with Gas Industry stakeholders. |
All knowledge and skills detailed in this unit should be contextualised to current industry practices and technologies. |
KS01-G502B |
Control centre communication |
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G 3.7.2 |
Apply communication, negotiation and problem solving techniques Evidence shall show an understanding of communication, negotiation and problem solving skills required in a Gas Industry environment, indicated by the following:
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G 4.1.3 |
Communicate effectively in the Gas Industry at a supervisory level Evidence shall show an understanding of communication techniques required in supervisory roles in the Gas Industry, indicated by the following:
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G 4.1.4 |
Understand Gas Industry products, processes and characteristics Evidence shall show a comprehensive understanding of Gas Industry products and characteristics, indicated by the following:
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G 4.1.8 |
Use a personal computer Evidence shall demonstrate requirements to use personal computer and undertake fundamental tasks, indicated by the following:
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Evidence Guide
EVIDENCE GUIDE |
9) The Evidence Guide forms an integral part of this Competency Standard Unit and shall be used in conjunction with all components parts of this unit and, performed in accordance with the Assessment Guidelines of this Training Package. |
Overview of Assessment |
9.1) |
Longitudinal competency development approaches to assessment, such as Profiling, require data to be reliably gathered in a form that can be consistently interpreted over time. This approach is best utilised in Apprenticeship programs and reduces assessment intervention. It is the Industry’s preferred model for apprenticeships. However, where summative (or final) assessment is used it is to include the application of the competency in the normal work environment or, at a minimum, the application of the competency in a realistically simulated work environment. It is recognised that, in some circumstances, assessment in part or full can occur outside the workplace. However, it must be in accord with Industry and, Regulatory policy in this regard. |
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Methods chosen for a particular assessment will be influenced by various factors. These include the extent of the assessment, the most effective locations for the assessment activities to take place, access to physical resources, additional safety measures that may be required and the critical nature of the competencies being assessed. |
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The critical safety nature of working with electricity, electrical equipment, gas or any other hazardous substance/material carries risk in deeming a person competent. Hence, sources of evidence need to be ‘rich’ in nature so as to minimise error in judgment. |
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Activities associated with normal every day work have a bearing on the decision as to how much and how detailed the data gathered will contribute to its ‘richness’. Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practiced. These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments. Sample assessment instruments are included for Assessors in the Assessment Guidelines of this Training Package. |
Critical aspects of evidence required to demonstrate competency in this unit |
9.2) |
Before the critical aspects of evidence are considered all prerequisites shall be met. |
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Evidence for competence in this unit shall be considered holistically. Each element and associated performance criteria shall be demonstrated on at least two occasions in accordance with the ‘Assessment Guidelines — UEG11’. Evidence shall also comprise: |
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Range of tools/equipment/procedures/workplace |
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Group No |
The minimum number of items on which skill is to be demonstrated |
Item List |
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A |
At least 1 |
Workplace Environment Context:
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B |
All |
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C |
All |
Documentation:
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D |
All |
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E |
At least one occasion |
Deal with an unplanned event by drawing on essential knowledge and associated skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items |
Context of and specific resources for assessment |
9.3) |
This unit should be assessed as it relates to normal work practice using procedures, information and resources typical of a workplace. This should include: |
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In addition to the resources listed above, in Context of and specific resources for assessment, evidence should show demonstrated competency in controlling centre communication with Gas Industry stakeholders. |
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Assessment of this competency must also be undertaken in either an actual workplace or under a simulated work environment. Assessment must also integrate the employability skills. |
Method of assessment |
9.4) |
This Competency Standard Unit shall be assessed by methods given in Volume 1, Part 3 ‘Assessment Guidelines’. |
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Note: Competent performance with inherent safe working practices is expected in the Industry to which this Competency Standard Unit applies. This requires that the specified Essential Knowledge and Associated Skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the essential knowledge and associated skills described in this unit. |
Concurrent assessment and relationship with other units |
9.5) |
There are no recommended concurrent assessments with this unit. |
Range Statement
RANGE STATEMENT |
10) This relates to the competency standard unit as a whole providing the range of contexts and conditions to which the performance criteria apply. It allows for different work environments and situations that will affect performance. |
This Competency Standard Unit shall be demonstrated in relation to control centre communication with Gas Industry stakeholders. |
The following constants and variables included in the element/performance criteria in this unit are fully described in the Definitions Section of this volume and form an integral part of the Range Statement of this unit: |
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Unit Sector(s)
Not applicable.
Competency Field
Competency Field |
11) |
Control centre. |