ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Plan, organise and complete daily work 

1.1

Work instructions and priorities are identified and interpreted in consultation with supervisor

1.2

Appropriate work plan or daily routine is determined and mapped out

1.3

Materials, resources or information needed to complete work is determined, collected, and organised

1.4

Work tasks are completed within designated timelines, quality standards and instructions

1.5

Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required

1.6

Feedback is sought on work performance

2 

Communicate effectively 

2.1

Appropriate lines of communication with supervisors, colleagues and customers are identified

2.2

Effective communication skills and numeracy skills are used to gather and convey information

2.3

Appropriate non-verbal behaviour is demonstrated

3 

Work with others 

3.1

Work roles of self and others in the workplace are identified

3.2

Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships

3.3

Customers and colleagues are respected

4 

Use workplace technology 

4.1

Appropriate workplace technology is selected and used in accordance with workplace and manufacturer guidelines and instructions

4.2

Workplace technology is inspected to ensure it is not damaged and is working properly, and precautions are taken to reduce risks

4.3

Appropriate action is taken when problems with workplace technology occur

4.4

Workplace technology is cared for according to workplace and manufacturer guidelines and instructions

5 

Solve work problems 

5.1

Problems are identified and practical or creative solutions are developed within scope of individual responsibility to rectify them

5.2

Assistance is sought from key personnel as required

5.3

Workplace problems are reported using appropriate workplace procedures as required

6 

Adapt to change 

6.1

New work requirements or situations are identified, clarified and adapted to

6.2

Range of possible practical or creative options to deal with workplace challenges are considered

6.3

Willingness to be open to and trial new ideas and techniques is demonstrated

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• adapting and modifying activities depending on differing workplace contexts and environment
• applying relevant industrial, workplace or other legislative requirements and procedures
• communicating effectively and using appropriate strategies when listening, questioning and receiving feedback
• completing required workplace tasks
• following relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection procedures and responsibilities
• identifying and correctly using equipment, tools and other technology required to complete workplace tasks
• interpreting and following a designated work plan or set of instructions for a job
• keeping required records of workplace activities
• planning daily routine and workplace tasks
• recognising limitations, asking for help and seeking clarification or information about work requirements and procedures
• responding appropriately to cultural differences in interactions with customers and colleagues
• taking initiative and using appropriate techniques to problem solve and to complete tasks
• working cooperatively and collaboratively with others to complete tasks.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• basic principles of teamwork in the workplace
• procedures for identifying and using relevant workplace technology when carrying out workplace calculations
• systems and equipment used in the workplace and the instructions, processes and precautions for their use
• typical problems in the workplace and appropriate action and solutions
• workplace procedures, policies and instructions
• workplace structures and the roles and responsibilities of individuals and team/group members.