Unit of competency details

Elements and Performance Criteria 

Element 

Performance Criteria 

1

Prepare for revenue protection activities 

1.1

Strategies to check customer ticketing are planned

1.2

Resources to implement ticket checks are arranged to suit anticipated passengers numbers

1.3

Queuing systems and barriers are set up to ensure ticket checks are comprehensive

1.4

Staff are allocated to planned activities according to organisation procedures and policy

1.5

Staff are briefed on strategies for checking customers' tickets

2

Implement revenue protection procedures 

2.1

Ticket checks are conducted against organisational requirements

2.2

Fares are collected or infringement notices are issued

2.3

Use of concession, special and privilege passes is monitored for compliance with organisational policies

REQUIRED KNOWLEDGE AND SKILLS 

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge :

Relevant state and territory regulations and requirements pertaining to revenue protection

Relevant OH&S and environmental protection procedures and guidelines

Organisational policies and procedures

Risks and hazards when providing revenue protection within a transport system and related precautions to control the risk

Organisation's transport services

Complementary transport services

Fare structures

Concessional privileges

Timetables

Typical problems that can occur when providing revenue protection measures and appropriate action that can be taken to prevent or solve them

Customer service requirements

Required skills :

Communicate effectively with others when providing revenue protection measures

Resolve conflict situations

Read and interpret instructions, procedures and information relevant to the provision of revenue protection measures

Interpret and follow operational instructions and prioritise work

Complete documentation related to the provision of revenue protection measures

Operate electronic communication equipment to required protocol

Calculate fares

Work collaboratively with others when providing revenue protection measures

Deploy staff

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when providing revenue protection measures in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when providing revenue protection measures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the provision of revenue protection measures

Monitor work activities in terms of planned schedule

Manage stress

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate barriers

Validate tickets

Apply basic mechanical skills

Adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment 

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment 

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

RANGE STATEMENT 

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Revenue protection policy implementation could mean:

company procedures

sale of tickets

confiscation of invalid tickets

identification confirmation

checking of concessional, special and privilege passes

Staff allocation could be to:

comply with company procedures

the organisation's embarking and disembarking points

the transportation units

Resources to monitor fare compliance may include:

company procedures

barrier equipment

timetable and transport system information

tickets

automatic ticket collection equipment

radio

fare schedule

infringement notice

Strategies for the checking of ticketing can include:

company procedures

continuous checking

random checking

casual checking

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

workplace policies and procedures

customer requests books

safeworking forms

dangerous goods manifests

relevant regulations concerning revenue protection within transport systems

competency standards and training materials

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

security and emergency procedures

Applicable regulations and legislation may include:

relevant state/territory regulations and legislation concerned with revenue protection within transport systems

relevant state/territory OH&S regulations and legislation

relevant state/territory environmental protection legislation