ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Plan for inbound quality assurance 

1.1

Inbound product/s for quality audit and resources required to perform the quality audit efficiently and effectively are identified

1.2

Quality audit objectives are determined and discussed with those responsible for carrying them out

1.3

Proposed methods and techniques to be applied are outlined and implemented

2 

Perform inbound quality assurance procedures 

2.1

Resources required to perform QA efficiently and effectively are accessed

2.2

Product quality is checked as prescribed in work instructions

2.3

Problems that affect or could potentially affect quality are reported to relevant person

2.4

Records are kept according to enterprise QA policy

3 

Evaluate inbound quality assurance procedures 

3.1

Outcomes of implementing QA procedures are assessed against quality assurance target levels

3.2

Suggestions for improvements of QA procedures are made according to organisational policy and procedures

3.3

QA outcomes are discussed with client and relevant parties

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• applying relevant legislation and workplace procedures
• communicating and working effectively with others
• completing relevant documentation
• implementing contingency plans
• interpreting and following operational instructions and prioritising work
• modifying activities depending on operational contingencies, risk situations and environments without compromising quality
• operating electronic communications equipment to required protocol
• reading and interpreting relevant instructions, procedures, information and signs.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• code of practice for working collaboratively with others
• emergency procedures
• relevant sections of national and state/territory regulatory requirements and codes of practice
• requirements for completing relevant documentation such as checklists, schedules and internal audit reports
• steps involved in planning work activities
• typical defects that can occur and related action that should be taken
• various approaches to quality assurance, such as Total Quality Management, and the strengths and limitations of each when applied in this context.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

• a range of relevant exercises, case studies and/or simulations
• applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
• relevant materials, tools, equipment and personal protective equipment currently used in industry.