ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Check removal requirements 

1.1

Potential internal hazards are identified and appropriate action is planned to minimise risk or injury and/or damage to items, equipment or structure

1.2

In consultation with client, removal consultant/client inventory is checked for accuracy and discrepancies are made known to appropriate personnel in accordance with workplace procedures

1.3

Special requirements are identified in consultation with client and are documented in accordance with workplace procedures

1.4

Client is advised of any pre-damaged or damage-risked items and appropriate documentation is completed

1.5

Items unacceptable for removal are identified and client is appropriately informed

2 

Complete uplift process 

2.1

Pre-packed items of furniture and effects are stored appropriately at client premises to ensure orderly and efficient uplift

2.2

Records are updated accurately, legibly and promptly in accordance with workplace procedures

2.3

Records are checked to ensure they include required information relevant to the job

2.4

Changes to consultant appraisal are confirmed with office in accordance with workplace procedures

2.5

Confirmed items are appropriately prepared for travel in accordance with workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• applying relevant legislation and workplace procedures
• checking requirements against inventory, ensuring items are ready for uplift and completing records
• communicating effectively with others
• completing relevant documentation
• modifying activities depending on operational contingencies, risk situations and environments
• monitoring and prioritising work activities in terms of planned schedule
• operating and adapting to differences in equipment in accordance with standard operating procedures
• operating electronic communications equipment to required protocol
• reading, interpreting and following relevant instructions, procedures, information and signs
• working systematically with required attention to detail without injury to self or others or damage to furniture or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• client service requirements including appropriate language, courtesy, behaviour and problem solving
• company work procedures
• furniture removal procedures and codes of practice
• hazards and related hazard control measures
• items unsuitable for removal and reasons for this unsuitability
• records and signed agreements completed during a removal load assessment and related procedures
• relevant agreements and legislation applicable to furniture removal
• relevant state/territory procedures and codes:

• environmental protection legislation and regulations
• road and traffic authority vehicle driver licence requirements
• traffic Act and related regulations
• work health and safety (WHS)/occupational health and safety (OHS) legislation and regulations

• special requirements that may need to be addressed in a removal and related procedures to be applied
• uplift requirements.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include access to:

• a range of relevant exercises, case studies and/or simulations
• applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
• relevant tools, equipment and personal protective equipment currently used in industry.