Modification History
Not applicable.
Unit Descriptor
This unit deals with the skills and knowledge required to carry our general routine grounds and garden maintenance in tourism and hospitality enterprises. Where gardening forms a major part of the job role, please refer to the standards within the Horticulture Training Package.
This unit deals with the skills and knowledge required to carry our general routine grounds and garden maintenance in tourism and hospitality enterprises. Where gardening forms a major part of the job role, please refer to the standards within the Horticulture Training Package
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Not applicable.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
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Elements and Performance Criteria |
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Element |
Performance Criteria |
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1 |
Perform routine gardening activities |
1.1 |
Carry out routine gardening activities, following any directions from a supervisor or other designated person. |
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1.2 |
Select and use appropriate equipment safely and according to manufacturer's instructions. |
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1.3 |
Follow proven gardening techniques. |
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1.4 |
Wear correct/required clothing according to type of work being completed and prevailing conditions. |
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1.5 |
Carry out tasks according to schedules. |
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1.6 |
Cause minimum disruption to customers and colleagues. |
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1.7 |
Meet quality requirements for completed work. |
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1.8 |
Clean work areas following completion of work. |
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1.9 |
Identify problems requiring specialist assistance and seek help from the appropriate person. |
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1.10 |
Observe safe workplace practices. |
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2 |
Monitor the appearance and quality of grounds and gardens |
2.1 |
Identify sickly and unsightly plants and either treat or remove them. |
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2.2 |
Keep grounds free of litter. |
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2.3 |
Maintain lawns in the condition specified by the enterprise. |
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2.4 |
Keep garden beds and lawns free of weeds. |
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2.5 |
Identify hazards and take action promptly within the scope of individual responsibility. |
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2.6 |
Identify ways of improving grounds and gardens presentation and make suggestions to the appropriate supervisor or other person. |
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3 |
Perform administrative tasks |
3.1 |
Interpret grounds maintenance requests accurately. |
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3.2 |
Clarify instructions with persons making a request, when required. |
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3.3 |
Complete work report forms and other required documentation accurately. |
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3.4 |
Forward documentation to the appropriate person, as required. |
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4 |
Maintain and store equipment |
4.1 |
Identify equipment problems or faults and report them to the appropriate person. |
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4.2 |
Carry out basic maintenance on gardening equipment, according to manufacturer's recommendations and enterprise practice. |
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4.3 |
Store equipment in the designated area. |
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4.4 |
Store equipment in accordance with manufacturer's specifications, enterprise requirements and occupational health and safety standards. |
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5 |
Assist in special gardening projects |
5.1 |
Carry out work on special projects correctly, under direction from the appropriate specialist or supervisor. |
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5.2 |
Liaise with other project members to ensure effective co-ordination of tasks within the total project. |
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6 |
Liaise with contractors |
6.1 |
Establish and maintain contact with appropriate contractors to ensure effective co-ordination of contract work. |
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6.2 |
Provide assistance and information to contractors when required. |
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6.3 |
Relay accurate information between contractors and maintenance supervisors when required. |
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Required Skills and Knowledge
Not applicable.
Evidence Guide
Essential Knowledge and Skills to Be Assessed
The following skills and knowledge must be assessed as part of this unit:
occupational health and safety/emergency procedures in relation to grounds maintenance
technical procedures for commonly used equipment in grounds maintenance
chemical usage in grounds maintenance
basic gardening techniques
basic plant knowledge
environmental issues and legislation affecting grounds maintenance.
principles of planned, preventative maintenance
customer service skills.
Linkages to Other Units
There is a link between this unit and the following units and combined training and assessment may be appropriate:
THTGTM01B Carry out general maintenance
Critical Aspects of Assessment
Evidence of the following is critical:
ability to operate and use all equipment correctly and safely
ability to perform a range of routine ground maintenance tasks within timeframes acceptable to the enterprise
ability to document grounds maintenance
ability to liaise with contractors
knowledge of general procedures and requirements that apply to routine grounds maintenance work.
Context of Assessment and Resource Implications
Assessment must ensure:
project or workplace activities that allow access to all equipment required for routine ground maintenance and completion of real grounds maintenance activities
completion of ground maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice.
Assessment Methods
Assessment methods must be chosen to ensure that grounds maintenance skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate undertaking grounds maintenance activities
evaluation of work completed by the candidate
oral or written questions about selection, use and maintenance of tools and equipment; plants and chemicals
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting , Organising and Analysing Information
For example:
Responding to instructions and requests for grounds maintenance
Seeking out and reviewing information related to work activities
Reading and following manuals, labels and instruction sheets (1)
Communicating Ideas and Information
For example:
Receiving, following and giving instructions to others
Completing documentation (1)
Planning and Organising Activities
For example:
Planning, organising and prioritising work tasks and responsibilities according to standard schedules and timeframes
Making arrangements with specific customers, colleagues and departments or sections (1)
Working with Others and in Teams
For example:
Working co-operatively with colleagues in completing grounds maintenance activities
Clarifying personal responsibilities (1)
Using Mathematical Ideas and Techniques
For example:
Calculating quantities of chemicals required and dilution rates.
Calculating numbers of plants required for a given area given growth rate and mature size (1)
Solving Problems
For example:
Dealing with hazards
Assessing routine and non-routine cleaning and equipment maintenance (1)
Using Technology
For example:
Using maintenance equipment requiring adjustment and modulation (1)
Essential Knowledge and Skills to Be Assessed
The following skills and knowledge must be assessed as part of this unit:
occupational health and safety/emergency procedures in relation to grounds maintenance
technical procedures for commonly used equipment in grounds maintenance
chemical usage in grounds maintenance
basic gardening techniques
basic plant knowledge
environmental issues and legislation affecting grounds maintenance.
principles of planned, preventative maintenance
customer service skills.
Linkages to Other Units
There is a link between this unit and the following units and combined training and assessment may be appropriate:
THTGTM01B Carry out general maintenance
Critical Aspects of Assessment
Evidence of the following is critical:
ability to operate and use all equipment correctly and safely
ability to perform a range of routine ground maintenance tasks within timeframes acceptable to the enterprise
ability to document grounds maintenance
ability to liaise with contractors
knowledge of general procedures and requirements that apply to routine grounds maintenance work.
Context of Assessment and Resource Implications
Assessment must ensure:
project or workplace activities that allow access to all equipment required for routine ground maintenance and completion of real grounds maintenance activities
completion of ground maintenance activities within timeframes acceptable to the enterprise and which reflect standard workplace practice.
Assessment Methods
Assessment methods must be chosen to ensure that grounds maintenance skills can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate undertaking grounds maintenance activities
evaluation of work completed by the candidate
oral or written questions about selection, use and maintenance of tools and equipment; plants and chemicals
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting , Organising and Analysing Information
For example:
Responding to instructions and requests for grounds maintenance
Seeking out and reviewing information related to work activities
Reading and following manuals, labels and instruction sheets (1)
Communicating Ideas and Information
For example:
Receiving, following and giving instructions to others
Completing documentation (1)
Planning and Organising Activities
For example:
Planning, organising and prioritising work tasks and responsibilities according to standard schedules and timeframes
Making arrangements with specific customers, colleagues and departments or sections (1)
Working with Others and in Teams
For example:
Working co-operatively with colleagues in completing grounds maintenance activities
Clarifying personal responsibilities (1)
Using Mathematical Ideas and Techniques
For example:
Calculating quantities of chemicals required and dilution rates.
Calculating numbers of plants required for a given area given growth rate and mature size (1)
Solving Problems
For example:
Dealing with hazards
Assessing routine and non-routine cleaning and equipment maintenance (1)
Using Technology
For example:
Using maintenance equipment requiring adjustment and modulation (1)
Range Statement
This unit may apply to any sector of the tourism and hospitality industry but has particular relevance for attractions and theme parks, hotels, motels, resorts and caravan parks. The following explanations identify how this unit may be applied in different workplaces and circumstances.
Routine gardening tasks may include :
mowing
weeding
pruning
trimming
feeding plants and lawns
planting and sowing
spraying
edging.
Gardening projects may include :
creation of new beds
refurbishment and replanting of existing beds
landscaping
planting
removal of unsuitable plants
moving plants and trees.
Appropriate equipment may include :
hand tools and implements
electrical tools and equipment
earthmoving machinery
lawn mowers, including hand-operated, petrol-operated, ride-on
edgers
rotary hoes
hedge and tree/shrub trimmers
leaf blasters and vacuums
whipper snippers
mulching machines.
Problems requiring specialist assistance may include :
major breakdowns in plant and equipment
rock blasting
drilling
servicing of specialist equipment
tree removal or surgery.
Work report forms and other required documentation may include :
job sheets
maintenance books/sheets and schedules
sign-off sheets
requisitions and orders
audits and reports.
Contractors may include :
tradespeople such as tree surgeons, electricians, engineers, carpenters, plumbers, landscape architects, architects
labourers
gardeners
lawn mowers.
Basic maintenance may include :
cleaning of tools equipment
sharpening blades and bits
routine replacement of worn parts
lubrication
checking operation against manuals.
Quality requirements may include :
standards and guidelines for external accreditation or certification
enterprise standards and requirements
audits and reports on quality and compliance.
This unit may apply to any sector of the tourism and hospitality industry but has particular relevance for attractions and theme parks, hotels, motels, resorts and caravan parks. The following explanations identify how this unit may be applied in different workplaces and circumstances.
Routine gardening tasks may include :
mowing
weeding
pruning
trimming
feeding plants and lawns
planting and sowing
spraying
edging.
Gardening projects may include :
creation of new beds
refurbishment and replanting of existing beds
landscaping
planting
removal of unsuitable plants
moving plants and trees.
Appropriate equipment may include :
hand tools and implements
electrical tools and equipment
earthmoving machinery
lawn mowers, including hand-operated, petrol-operated, ride-on
edgers
rotary hoes
hedge and tree/shrub trimmers
leaf blasters and vacuums
whipper snippers
mulching machines.
Problems requiring specialist assistance may include :
major breakdowns in plant and equipment
rock blasting
drilling
servicing of specialist equipment
tree removal or surgery.
Work report forms and other required documentation may include :
job sheets
maintenance books/sheets and schedules
sign-off sheets
requisitions and orders
audits and reports.
Contractors may include :
tradespeople such as tree surgeons, electricians, engineers, carpenters, plumbers, landscape architects, architects
labourers
gardeners
lawn mowers.
Basic maintenance may include :
cleaning of tools equipment
sharpening blades and bits
routine replacement of worn parts
lubrication
checking operation against manuals.
Quality requirements may include :
standards and guidelines for external accreditation or certification
enterprise standards and requirements
audits and reports on quality and compliance.
Unit Sector(s)
Not applicable.
