Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit covers the performance outcomes skills and knowledge required to recruit and retain volunteers. |
Application of the Unit
Application of the unit |
This unit applies to individuals working in any industry who need to manage volunteer involvement in business or community activities. It is particularly relevant in the community, cultural, sporting and tourism sectors where volunteers feature prominently as part of the workforce both as part of one-off events and ongoing industry activities. The unit applies to the whole process of volunteer management, including confirming need, establishing the recruitment program and monitoring implementation. It requires a range of critical thinking, communication and people management skills combined with sound knowledge of specific volunteer management issues. Individuals with managerial responsibility undertake this role. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Research, determine and define needs for volunteer involvement. |
1.1 |
Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders. |
1.2 |
Assess benefits , costs and risks to the organisation or project of volunteer involvement. |
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1.3 |
Establish and assess the requirements and impacts of relevant legislation and industry codes . |
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1.4 |
Define overall volunteer roles according to specific organisational or project requirements. |
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2 |
Undertake volunteer recruitment. |
2.1 |
Develop appropriate position descriptions based on review of volunteer roles. |
2.2 |
Establish and incorporate volunteer rewards into the recruitment program. |
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2.3 |
Communicate and delegate responsibility for volunteer coordination to relevant parties according to specific workplace requirements. |
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2.4 |
Identify key target areas from which volunteers might be recruited. |
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3 |
Maximise volunteer retention. |
3.1 |
Assist in developing a climate of recognition and support for volunteers through representation in the wider environment . |
3.2 |
Identify and incorporate individual requirements of volunteers into work role design. |
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3.3 |
Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood. |
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4 |
Ensure a positive experience for volunteers. |
4.1 |
Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective and identify any areas of concern. |
4.2 |
Identify and evaluate areas of concern and initiate follow-up action. |
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4.3 |
Identify and incorporate consideration of volunteer social and other motivations in work design programs. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Human resource information may include: |
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Benefits , costs and risks may include: |
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Relevant legislation and industry codes may include: |
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Position descriptions may include information on: |
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Volunteer rewards may include: |
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Target areas may include: |
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Representation in the wider environment may include: |
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Social and other motivations may relate to: |
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Unit Sector(s)
Sector |
Cross-Sector |
Competency field
Competency field |
Human Resource Management |