Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to organise in-house events or functions from the perspective of an individual working within a commercial venue. The skills required by independent event organisers are covered in other Events units. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit has particular relevance in the cultural, hospitality, sporting and tourism sectors to individuals working in venues with a responsibility for the internal coordination of events. This role requires a combination of sales, service and organisational skills, underpinned by sound knowledge of event management processes and procedures. Those undertaking this function work autonomously, but within a framework of organisational systems and procedures and with some limited guidance from others. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Establish and confirm event requirements. |
1.1 |
Liaise with client to establish specific event operational requirements . |
1.2 |
Calculate quotations to ensure maximum profitability of the function and provide to client according to organisation procedures. |
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1.3 |
Develop options and ideas in consultation with colleagues and suppliers to assist client with event planning. |
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1.4 |
Identify and pursue additional sales opportunities through effective communication with client to ensure maximum profitability of the function. |
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1.5 |
Negotiate and agree upon final event details, with confirmation in writing provided to client, including financial and other conditions. |
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1.6 |
Prepare, maintain and issue relevant event documentation to clients and suppliers. |
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2 |
Coordinate in-house event services. |
2.1 |
Liaise with appropriate colleagues and suppliers to facilitate effective planning of event services. |
2.2 |
Identify and organise appropriate internal and external resource requirements . |
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2.3 |
Research relevant information about new or previously unused services for incorporation into current and future events. |
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2.4 |
Identify and consider possible event impacts and take appropriate action to address these impacts. |
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2.5 |
Prepare, update and distribute event documentation to clients, relevant colleagues and suppliers according to organisation procedures. |
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2.6 |
Prepare and organise relevant event briefings in a timely fashion. |
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2.7 |
Minimise use of printed materials and maximise electronic transmission of all client and event documents to reduce negative environmental impacts. |
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3 |
Monitor and evaluate in-house services. |
3.1 |
Monitor event set-up and operation according to service agreements and relevant safety requirements. |
3.2 |
Promptly identify operational problems and take appropriate action to resolve. |
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3.3 |
Obtain feedback from clients, colleagues and suppliers and use or share this information for future event organisation. |
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3.4 |
Finalise post -event administrative requirements accurately and promptly. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
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Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Specific event operational requirements may relate to: |
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Options and ideas may relate to: |
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Additional sales opportunities may include: |
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Event documentation may include: |
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Internal and external resource requirements may include: |
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Event impacts may relate to: |
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Event briefings may be verbal or written and may be for: |
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Operational problems may relate to: |
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Post -event administrative requirements may include: |
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Unit Sector(s)
Sector |
Cross-Sector |
Competency field
Competency field |
Event Management |