Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to conduct the day-to-day operation of a games area. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit applies to individuals working in a games area, usually in the context of an attraction or theme park although it may also apply to other games locations, such as those found in clubs and casinos. The unit requires a good knowledge of operational, safety and games maintenance procedures combined with some problem-solving skills to address typical games problems. A person undertaking this role works under general supervision and applies some individual discretion and judgement to work activities. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Prepare games location for customers. |
1.1 |
Check games location for cleanliness, safety and security according to organisation policy and procedures. |
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1.2 |
Check and prepare equipment and supplies for operation. |
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1.3 |
Organise relevant signage and displays . |
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1.4 |
Check stock supplies and reorder required items according to organisation procedures. |
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1.5 |
Inspect each game according to organisation procedures and report faults to relevant supervisor. |
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2 |
Conduct games operations. |
2.1 |
Apply correct rules and regulations during games. |
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2.2 |
Answer customer questions on games correctly and courteously. |
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2.3 |
Record all prizes given for data analysis and stocktake purposes according to organisation procedures. |
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2.4 |
Maintain cleanliness of games location at all times. |
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2.5 |
Take payment for participation in the game and tender correct change. |
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3 |
Monitor customers and crowd. |
3.1 |
Monitor crowd size and ensure that maximum numbers are not exceeded. |
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3.2 |
Monitor customer behaviour to ensure a safe and pleasant environment for all customers. |
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3.3 |
Firmly but courteously request customers to change inappropriate behaviour. |
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3.4 |
Request assistance from supervisor or security personnel as appropriate. |
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4 |
Clean and maintain games. |
4.1 |
Inspect and clean games according to relevant schedules and procedures. |
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4.2 |
Identify game faults promptly. |
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4.3 |
Make simple repairs with minimum disruption to customers according to manufacturer instructions and organisation policy. |
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4.4 |
Report faults immediately to appropriate personnel and put games out of order where necessary. |
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4.5 |
Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts. |
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5 |
Close down games location. |
5.1 |
Close down the game location according to organisation procedures and manufacturer instructions. |
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5.2 |
Secure resources, equipment and stock according to organisation policy and procedures. |
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5.3 |
Clean and prepare area for next day's operation. |
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6 |
Complete reports and documentation. |
6.1 |
Produce tallied data records and other documentation according to organisation requirements within required timeframe. |
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6.2 |
Forward reports to the appropriate area within the required timeframe minimising use of printed materials and maximising electronic transmission of all documents to reduce negative environmental impacts. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. Assessment methods must be chosen to ensure that the skills required to operate a games location can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Games may be: |
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Equipment and supplies may include: |
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Signage and displays may include: |
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Documentation may include: |
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Unit Sector(s)
Sector |
Tourism |
Competency field
Competency field |
Venue and Facility Operations |