Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
E Replaces and is equivalent to SITTTOP001A Allocate tour resources. Title simplified. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to assess operational requirements and allocate human and physical resources to support efficient and effective tour operations.
Application of the Unit
This unit applies to industry sectors that provide tours and activities for customers. It has particular application to tour operators and to some attractions and theme parks that allocate resources to single or series activities. Individuals working independently with limited guidance from others undertake this role. This could include senior guides or operations managers. The unit also applies to owner–operators of small organisations.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Evaluate resource requirements. |
1.1 Liaise with colleagues about tour or activity resource requirements . 1.2 Evaluate operational information to determine participant and operational needs. |
2. Allocate resources to meet operational needs. |
2.1 Assess resource risks and make contingency plans to avoid disruptions. 2.2 Maximise profitability in the allocation of resources and consider ways to enhance operational sustainability. 2.3 Take account of maintenance, safety and statutory requirements. 2.4 Provide colleagues and participants with resource information in a timely manner. |
3. Monitor and adjust resource allocation. |
3.1 Monitor resource efficiency and effectiveness and action contingency arrangements as required. 3.2 Recognise and respond to changes in resource priorities. 3.3 Provide and seek regular feedback to facilitate continuous improvement of the operation. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Resource requirements may include: |
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Operational information may include: |
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Resource risks may include: |
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Resource information may include: |
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Unit Sector(s)
Tourism
Competency Field
Tour Operations