Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to develop and update current and emerging information on the tourism industry, including industry structure, current technology and key environmental, community, legal and ethical issues that must be considered and applied by tourism industry personnel in their day-to-day work. The unit focuses on the ability to source and comprehend general tourism industry information and covers the initial and ongoing development of a person's required knowledge base. This information underpins effective performance in the tourism industry. More specialised and advanced tourism research and management knowledge is found in other units. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit describes a key function for all people working in the tourism industry who require an essential and broad knowledge of the tourism industry to support all work activities. This unit applies to individuals working within any tourism industry sector, in any location and for any tourism organisation type. It is relevant to those individuals working in any tourism operational and management role. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Source and apply general information on the structure and operation of the tourism industry. |
1.1 |
Identify sources of information to understand the structure and operation of the tourism industry . |
1.2 |
Access and comprehend specific information of relevance to the tourism industry. |
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1.3 |
Access and use knowledge of the tourism industry to enhance the quality of work performance . |
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2 |
Source and apply information on legal and ethical issues that impact on the tourism industry. |
2.1 |
Obtain information on legal issues to assist effective work performance. |
2.2 |
Conduct day-to-day tourism orgsnisation activities according to legal obligations and ethical industry practices . |
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3 |
Source and apply information on tourism industry technology. |
3.1 |
Source and access information on current and emerging technologies that impact on the tourism organisation process . |
3.2 |
Identify the potential effects of different technologies on the tourism organisation process. |
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3.3 |
Apply knowledge of current and emerging technology in day-to-day work activities. |
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4 |
Update personal and organisational knowledge of the tourism industry. |
4.1 |
Identify and use a range of opportunities to update knowledge of the tourism industry. |
4.2 |
Monitor current issues of concern to the industry. |
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4.3 |
Share updated information with colleagues, according to organisational procedures, and incorporate into day-to-day work activities. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Methods of assessment |
A range of assessment methods should be used to assess the practical skills and knowledge required to develop and update tourism industry knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended for example:
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Guidance information for assessment |
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Sources of information on and opportunities to update knowledge may include: |
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The tourism industry involves a range of sectors and businesses including: |
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Information of relevance to the the tourism industry must include : |
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Enhancing the quality of work performance may involve: |
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Legal issues may include: |
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Ethical industry practices may realate to: |
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Technologies that impact on the tourism organisation process may relate to: |
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Issues of concern to the industry may relate to: |
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Unit Sector(s)
Sector |
Tourism |
Competency field
Competency field |
Working in Industry - Tourism |