Modification History
The version details of this endorsed unit of competency set are in the table below. The latest information is at the top.
Version |
Comments |
1.0 |
E Replaces and is equivalent to SITTGDE007A Develop and maintain the general and regional knowledge required by guides. Corequisites removed. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to research information on Australia for presentation to customers. It requires broad general knowledge of Australia plus some regional and location-specific knowledge, highlighting the need for ongoing research to update and expand guide knowledge.
Application of the Unit
This unit applies to all guides regardless of the context in which they work. Wherever guides are located or travel, they must maintain and expand their general knowledge base as a key professional development activity. In this context, they work independently or under limited guidance from others.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Research information on Australia and the local region. |
1.1 Identify subjects of potential customer interest based on direct contact with customers and consultation with industry colleagues. 1.2 Identify key information sources used by guides. 1.3 Evaluate the credibility and reliability of information sources. 1.4 Select and use formal and informal research techniques to access current, accurate and relevant information about Australia and the local region. 1.5 Obtain information in a culturally appropriate way. |
2. Prepare information for guiding activities. |
2.1 Identify themes and messages from research to meet specific customer needs. 2.2 Select and use ways of organising information to reflect the needs of customers and the way in which information may be presented during a guiding activity. |
3. Update general knowledge of Australia and the local region. |
3.1 Identify and use opportunities to maintain currency of general knowledge about Australia and the local region. 3.2 Proactively seek opportunities to enhance and expand own knowledge base. 3.3 Incorporate updated and expanded knowledge into guiding activities. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure use of:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
Guiding personnel are expected to have a breadth and depth of knowledge in order to satisfy the information needs of their customers and funding and hours allocated to training must reflect this industry requirement. Training and assessment programs must:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Sources may include: |
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Ways of organising information may include: |
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Unit Sector(s)
Tourism
Competency Field
Guiding