Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to research information on Australia for presentation to customers. It requires broad general knowledge of Australia and a breadth and depth of regional and location-specific knowledge, highlighting the need for ongoing research to update and expand the guide's knowledge. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. Specialised skills and knowledge relating to cultural and heritage sites and natural environments are found in other units:
The skills required to prepare and present information are covered in SITTGDE006A Prepare and present tour commentaries or activities. |
Application of the Unit
Application of the unit |
Interpreting and presenting information and knowledge to visitors is a key function for guides who work in a range of locations and in multiple tourism industry sectors and organisation types. They must have an essential knowledge base to support this delivery. Wherever guides are located or travel, they provide Australia-wide and region-specific information and the diversity of information imparted is immense and immeasurable. This unit does not require an in-depth knowledge of every feature of Australia or every regional location. It focuses on the ability to collect and interpret general information on Australia and the regional or location-specific information required by guides. It applies to frontline guiding personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as tour guides, tour managers, tour directors, site guides, interpretative guides, walking guides, outdoor recreation guides, driver guides, specialist guides and owner-operators of small tour operations. Guiding personnel are expected to have a breadth and depth of knowledge in order to satisfy the information needs of their customers and funding and hours allocated to training must reflect this industry requirement. Training and assessment programs must:
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Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Research information on Australia and the local region. |
1.1 |
Identify subjects of potential customer interest, based on direct contact with customers and consultation with industry colleagues. |
1.2 |
Identify the key information sources frequently used by guides. |
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1.3 |
Evaluate the credibility and reliability of information sources. |
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1.4 |
Select and use formal and informal research techniques appropriately to access current, accurate and relevant information about Australia and the local region. |
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1.5 |
Obtain information in a culturally appropriate way. |
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2 |
Prepare information for guiding activities. |
2.1 |
Create and update accurate personal reference materials using a filing system that allows quick and efficient access and retrieval. |
2.2 |
Organise information to reflect the needs of customers and the way in which information may be presented during a guiding activity. |
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2.3 |
Identify themes and messages from research to meet specific customer needs. |
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3 |
Update general knowledge of Australia and the local region. |
3.1 |
Identify and use opportunities to maintain the currency of general knowledge about Australia and the local region. |
3.2 |
Incorporate updated knowledge into guiding activities regularly and in a culturally appropriate way. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Methods of assessment |
A range of assessment methods should be used to assess the practical skills and knowledge required to source and apply the general and location-specific knowledge required by guides. The following examples are appropriate for this unit:
Assessment methods should take into account that individuals may have acquired their knowledge through formal study or life experience. This would include such things as the recognition of scientific qualifications of ecotour guides and recognition systems that relate to cultural knowledge that exists in Aboriginal and Torres Strait Islander societies. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Formal and informal research , techniques and opportunities to maintain the currency of knowledge may include: |
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Personal reference materials and filing systems may include: |
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Unit Sector(s)
Sector |
Tourism |
Competency field
Guiding.
Co-requisite units
Co-requisite units |
Assessment with the following co-requisite unit of competency, unless previously completed, is required: SITTGDE006A Prepare and present tour commentaries or activities. |