Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to work effectively as a guide. It covers key legal, ethical, safety, environmental and professional development issues that must be considered by guides in their day-to-day work. It is an essential skill for all guides and underpins all guiding activities. All tour guides residing in any part of Australia are subject to the Queensland Tourism Services Act (2003) when working in Queensland. They do not need to register or meet any training or certification requirements but they can be fined if they participate in unconscionable conduct when selling Queensland-based tourism products and services. This unit covers the requirement for guides to deliver tours according to legal and ethical requirements. The Queensland Tourism Services Act (2003) specifically deals with ethical practices. Therefore, training and assessment of this unit must take into account the specific requirements of this legislation as it has implications on all guiding activities when a guide operates within the Queensland borders. No occupational licensing or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit describes a key tour guiding function for guides working in a range of locations and in multiple tourism industry sectors and organisation types. Guides can work within a particular city, region and tourist precinct or at a single site, but commonly work across a variety of sites, cities and regions. Guides are frontline personnel who operate with some level of autonomy or under limited supervision and guidance from others. They apply discretion and judgement within predefined organisational procedures and, when on tour, take the lead role without supervision. They may be engaged as employees or contractors or may perform guiding functions as one of the many occupational roles within their own small business. Guiding functions are undertaken by a diverse range of people such as tour guides, tour managers, tour directors, site guides, interpretative guides, walking guides, outdoor recreation guides, museum guides, heritage guides, cultural guides, nature-based guides, driver guides, specialist guides and owner-operators of small tour operations. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Apply knowledge of the guiding sector. |
1.1 |
Conduct day-to-day guiding activities in a manner that takes account of the roles and responsibilities of different types of guides. |
1.2 |
Identify key guide information sources and contacts. |
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1.3 |
Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers. |
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2 |
Guide tours according to safety, ethical and legal requirements. |
2.1 |
Conduct day-to-day guiding activities according to the legal requirements governing the industry. |
2.2 |
Actively and regularly participate in risk assessments according to established organisational policies and procedures and identify situations where a risk assessment may be required. |
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2.3 |
Guide tours according to general ethics of guiding and specific ethical considerations for particular contexts. |
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2.4 |
Guide tours according to safety requirements and in a manner that minimises risk to customers and colleagues. |
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2.5 |
Guide tours in a manner that minimises any negative impact on the social or natural environment . |
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3 |
Develop guiding skills and knowledge. |
3.1 |
Identify and use opportunities to update the knowledge and skills required by guides. |
3.2 |
Identify and access sources of assistance and support for guides when required. |
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3.3 |
Share knowledge with colleagues to enhance the quality of service provided to customers. |
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4 |
Communicate with tourism industry operators in English. |
4.1 |
Articulate information clearly using industry acceptable language. |
4.2 |
Achieve mutual understanding and agree on details relevant to guiding activities. |
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4.3 |
Provide accurate information and explanations about customer requirements and any special requests. |
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4.4 |
Communicate according to social , cultural and business requirements . |
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4.5 |
Identify the nature and key facts of operational problems and provide an appropriate solution by consulting and openly communicating with the tourism operator . |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
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The following knowledge must be assessed as part of this unit:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Methods of assessment |
A range of assessment methods should be used to assess the practical skills and knowledge required to work safely, ethically and legally as a guide. The following examples are appropriate for this unit:
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Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Participation in risk assessments may involve: |
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General ethics of guiding and specific ethical considerations may include: |
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Minimising any negative impact on the social or natural environment may involve: |
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Opportunities to update knowledge and skills and key guide information sources may include: |
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Social , cultural and business requirements may relate to: |
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Tourism operators may be: |
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Unit Sector(s)
Sector |
Tourism |
Competency field
Competency field |
Guiding |