Modification History
Not applicable.
Description
A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry.
Pathways Information
Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
Licensing/Regulatory Information
No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.
Skill Set Requirements
|
Unit code |
Unit title |
|
SITXCCS007 |
Enhance the customer service experience |
|
SITXCCS008 |
Develop and manage quality customer service practices |
|
SITXCOM005 |
Manage conflict |
Target Group
This skill set is for those tourism, travel and hospitality industry personnel with frontline customer service skills who require customer service management skills.
Suggested words for Statement of Attainment
These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to manage the delivery of quality customer service in the tourism, travel and hospitality industry.
