Skill set details

SITSS00035 - Customer Service Management (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 03/Mar/2016

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes SITSS00010 - Customer Service ManagementUpdated to meet Standards for Training Packages 02/Mar/2016

Training packages that include this skill set

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Modification History

Not applicable.

Description

A set of skills to equip individuals managing quality customer service provision in any sector of the tourism, travel and hospitality industry.

Pathways Information

Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.

Licensing/Regulatory Information

No occupational licensing, certification or specific legislative requirements apply to this skill set at the time of publication.

Skill Set Requirements

Unit code 

Unit title 

SITXCCS007

Enhance the customer service experience

SITXCCS008

Develop and manage quality customer service practices

SITXCOM005

Manage conflict

Target Group

This skill set is for those tourism, travel and hospitality industry personnel with frontline customer service skills who require customer service management skills.

Suggested words for Statement of Attainment

These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to manage the delivery of quality customer service in the tourism, travel and hospitality industry.

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