Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and information to customers who require assistance with their problem gambling. The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include responsible conduct of gambling (RCG) and responsible service of gaming or responsible service of gambling (RSG). Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors. Under differing state and territory legislation this is a required certification unit only for certain nominated personnel operating in licensed gambling premises. The requirement to ensure compliance with enterprise policies, legal obligations and codes of practice for gambling venues is not covered by this unit but may be found in SITHGAM005A Develop and manage gaming activities. |
Application of the Unit
Application of the unit |
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues such as hotels, motels, clubs, pubs and casinos. Gambling is defined as the staking of money on uncertain events driven by chance. The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry. Hospitality venues operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They also cover the full range of gaming activities, including the operation of gaming machines, table games, Keno and lotteries. The responsible provision of gambling services is an essential underpinning skill for any level of hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licencee, gaming supervisors and gaming managers when involved in operational gambling activities. The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within the predefined organisational procedures and industry and regulatory authority codes of conduct. Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
||
1 |
Provide responsible service of gambling. |
1.1 |
Follow responsible gambling service procedures according to relevant state and territory legislation and industry and enterprise policy or codes of conduct. |
1.2 |
Communicate with appropriate personnel on gambling -related incidents or situations and compliance with legislation and industry and enterprise policy. |
||
1.3 |
Maintain accurate records of gambling -related incidents and associated staff action, according to industry and enterprise policy and procedures. |
||
1.4 |
Ensure gambling environmental features support responsible gambling policies. |
||
2 |
Provide information and assistance to customers about problem gambling. |
2.1 |
Provide accurate and appropriate information on problem gambling to customers on request. |
2.2 |
Follow procedures for self -exclusion and exclusion requests according to legislation, industry and enterprise policy and confidentiality and privacy requirements. |
||
2.3 |
Display signage and information related to responsible gambling in appropriate places visible to players, according to industry, enterprise and legislative requirements. |
||
2.4 |
Provide information on available support services according to confidentiality and privacy requirements, and industry, enterprise and legislative requirements. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit:
|
The following knowledge must be assessed as part of this unit:
|
Evidence Guide
EVIDENCE GUIDE |
|
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
|
Context of and specific resources for assessment |
Assessment must ensure:
|
Methods of assessment |
A range of assessment methods should be used to assess the practical skills and knowledge required to provide responsible gambling services. The following examples are appropriate for this unit:
This unit underpins effective performance in a range of gaming activities and so holistic assessment with other gaming units relevant to the industry sector, workplace and job role is strongly recommended, including:
However, determining competency for this unit must focus on the understanding and implementation of responsible provision of gambling services which meets the requirements of state and territory legislation. |
Assessing employability skills |
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
RANGE STATEMENT |
|
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
|
Responsible gambling service procedures may relate to: |
|
State and territory legislation and industry and enterprise policy refer to: |
|
Gambling -related incidents include: |
|
Gambling may include: |
|
Gambling environmental features include: |
|
Information on problem gambling may include: |
|
Problem gambling may involve: |
|
Procedures for self-exclusion and exclusion may involve: |
|
Self -exclusion and exclusion may relate to: |
|
Signage and information to be displayed may cover: |
|
Unit Sector(s)
Sector |
Hospitality |
Competency field
Competency field |
Gaming |