Modification History
|
Release 2 |
Release 2 Supersedes and is equivalent to SIT50216 Diploma of Holiday Park and Resort Management release 1. Minor change to update First Aid units of competency. |
Qualification Description
This qualification reflects the role of individuals who use a broad range of managerial skills and sound knowledge of industry operations to coordinate holiday park and resort operations which may include marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work as a business manager or owner-operator of a holiday park or resort.
Possible job titles include:
- manager
- operations manager
- park manager.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
Entry to this qualification is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must:
EITHER
Be formally assessed through a training program or recognition process against one of the unit clusters below.
OR
Have relevant holiday parks and resorts industry experience. Work must involve the application of skills and knowledge described in one of the unit clusters below.
The unit clusters for different pathways are:
|
Front office pathway |
|
|
BSBSUS201 |
Participate in environmentally sustainable work practices |
|
BSBWOR202 |
Organise and complete daily work activities |
|
SITHACS008 |
Provide accommodation reception services |
|
SITTIND002 |
Source and use information on the holiday park and resort industry |
|
SITTTSL007 |
Process reservations |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
|
SITXWHS001 |
Participate in safe work practices |
|
SITXWHS002 |
Identify hazards, assess and control safety risks |
|
Grounds maintenance pathway |
|
|
BSBSUS201 |
Participate in environmentally sustainable work practices |
|
BSBWOR202 |
Organise and complete daily work activities |
|
RIISAM204D |
Operate small plant and equipment |
|
SIFCBGM001 |
Provide general grounds care |
|
SIFCBGM002 |
Maintain property and structures |
|
SITTIND002 |
Source and use information on the holiday park and resort industry |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
|
SITXWHS001 |
Participate in safe work practices |
|
SITXWHS002 |
Identify hazards, assess and control safety risks |
|
Housekeeping pathway |
|
|
BSBSUS201 |
Participate in environmentally sustainable work practices |
|
BSBWOR202 |
Organise and complete daily work activities |
|
SITHACS001 |
Clean premises and equipment |
|
SITHACS002 |
Provide housekeeping services to guests |
|
SITHACS003 |
Prepare rooms for guests |
|
SITTIND002 |
Source and use information on the holiday park and resort industry |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
|
SITXWHS001 |
Participate in safe work practices |
|
SITXWHS002 |
Identify hazards, assess and control safety risks |
Packaging Rules
17 units must be completed:
- 10 core units
- 7 elective units, consisting of:
- 4 units from the list below
- 3 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
|
Core units |
|
|
BSBWRT401 |
Write complex documents |
|
SITXCCS008 |
Develop and manage quality customer service practices |
|
SITXCOM005 |
Manage conflict |
|
SITXFIN002 |
Interpret financial information |
|
SITXFIN003 |
Manage finances within a budget |
|
SITXFIN004 |
Prepare and monitor budgets |
|
SITXHRM003 |
Lead and manage people |
|
SITXMGT001 |
Monitor work operations |
|
SITXMGT002 |
Establish and conduct business relationships |
|
SITXWHS003 |
Implement and monitor work health and safety practices |
|
Elective units |
|
|
Accommodation Services - Front Office |
|
|
SITTTSL005 |
Sell tourism products and services |
|
SITTTSL006 |
Prepare quotations |
|
SITTTSL009 |
Process travel-related documentation |
|
SITTTSL010 |
Use a computerised reservations or operations system |
|
Administration and Communication |
|
|
BSBADM502 |
Manage meetings |
|
BSBCMM401 |
Make a presentation |
|
SITXCOM004 |
Address protocol requirements |
|
SITXMPR008 |
Prepare and present proposals |
|
Building and Grounds Maintenance |
|
|
SIFCBGM007 |
Evaluate building and grounds maintenance and development needs |
|
SIFCBGM008 |
Coordinate building and grounds maintenance and development |
|
SISCAQU001 |
Test pool water quality |
|
SISCAQU003 |
Maintain aquatic facility plant and equipment |
|
SISCAQU004 |
Develop and implement pool water maintenance procedures |
|
SISCAQU014 |
Operate self-contained breathing apparatus in an aquatic facility |
|
Computer Operations and ICT Management |
|
|
BSBITU301 |
Create and use databases |
|
BSBITU302 |
Create electronic presentations |
|
BSBITU306 |
Design and produce business documents |
|
BSBITU402 |
Develop and use complex spreadsheets |
|
Crisis Management |
|
|
SITXCRI001 |
Respond to a customer in crisis |
|
SITXCRI002 |
Manage a business continuity crisis |
|
E-Business |
|
|
BSBEBU501 |
Investigate and design e-business solutions |
|
BSBEBU502 |
Implement e-business solutions |
|
SITXEBS002 |
Develop, implement and monitor the use of social media in a business |
|
SITXEBS003 |
Build and launch a small business website |
|
Environmental Sustainability |
|
|
BSBSUS501 |
Develop workplace policy and procedures for sustainability |
|
Finance |
|
|
BSBFIA303 |
Process accounts payable and receivable |
|
BSBFIA401 |
Prepare financial reports |
|
First Aid |
|
|
HLTAID011 |
Provide first aid |
|
Franchising |
|
|
BSBFRA401 |
Manage compliance with franchisee obligations and legislative requirements |
|
BSBFRA402 |
Establish a franchise |
|
BSBFRA403 |
Manage relationship with franchisor |
|
BSBFRA502 |
Manage a franchise operation |
|
Governance and Legal Compliance |
|
|
BSBSMB401 |
Establish legal and risk management requirements of small business |
|
SITXGLC001 |
Research and comply with regulatory requirements |
|
Human Resource Management |
|
|
BSBDIV501 |
Manage diversity in the workplace |
|
BSBHRM604 |
Manage employee relations |
|
SITXHRM002 |
Roster staff |
|
SITXHRM004 |
Recruit, select and induct staff |
|
SITXHRM006 |
Monitor staff performance |
|
Inventory |
|
|
SITXINV003 |
Purchase goods |
|
SITXINV004 |
Control stock |
|
Management and Leadership |
|
|
BSBMGT517 |
Manage operational plan |
|
BSBMGT617 |
Develop and implement a business plan |
|
BSBRSK501 |
Manage risk |
|
BSBSMB404 |
Undertake small business planning |
|
SITXMGT003 |
Manage projects |
|
Marketing and Public Relations |
|
|
BSBMKG401 |
Profile the market |
|
BSBMKG412 |
Conduct e-marketing communications |
|
BSBMKG510 |
Plan e-marketing communications |
|
BSBSMB403 |
Market the small business |
|
SITXMPR001 |
Coordinate production of brochures and marketing materials |
|
SITXMPR002 |
Create a promotional display or stand |
|
SITXMPR003 |
Plan and implement sales activities |
|
SITXMPR004 |
Coordinate marketing activities |
|
SITXMPR005 |
Participate in cooperative online marketing initiatives |
|
SITXMPR007 |
Develop and implement marketing strategies |
|
Planning and Product Development |
|
|
SITTPPD001 |
Package tourism products |
|
SITTPPD003 |
Coordinate and operate sustainable tourism activities |
|
SITTPPD004 |
Develop in-house recreational activities |
|
SITTPPD007 |
Research and analyse tourism data |
Qualification Mapping Information
SIT50412 Diploma of Holiday Parks and Resorts
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
