Modification History
|
Release 2 |
Release 2 Supersedes and is equivalent to SIT40316- Certificate IV in Holiday Parks and Resorts release 1. Minor change to update First Aid units of competency. |
Qualification Description
This qualification reflects the role of skilled operators who use a broad range of skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in holiday parks and resorts. They may be a specialist in front office, housekeeping or grounds maintenance, or be multi-skilled across different operational areas.
Possible job titles include:
- assistant manager
- front office supervisor
- grounds and maintenance supervisor
- operations supervisor.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
Entry to this qualification is open to individuals who are able to demonstrate holiday parks and resorts industry knowledge, customer service and operational skills. The individual must:
EITHER
Be formally assessed through a training program or recognition process against one of the unit clusters below.
OR
Have relevant holiday parks and resorts industry experience. Work must involve the application of skills and knowledge described in one of the unit clusters.
The unit clusters for different pathways are:
|
Front office pathway |
|
|
BSBSUS201 |
Participate in environmentally sustainable work practices |
|
BSBWOR202 |
Organise and complete daily work activities |
|
SITHACS008 |
Provide accommodation reception services |
|
SITTIND002 |
Source and use information on the holiday park and resort industry |
|
SITTTSL007 |
Process reservations |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
|
SITXWHS002 |
Identify hazards, assess and control safety risks |
|
Grounds maintenance pathway |
|
|
BSBSUS201 |
Participate in environmentally sustainable work practices |
|
BSBWOR202 |
Organise and complete daily work activities |
|
RIISAM204D |
Operate small plant and equipment |
|
SIFCBGM001 |
Provide general grounds care |
|
SIFCBGM002 |
Maintain property and structures |
|
SITTIND002 |
Source and use information on the holiday park and resort industry |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
|
SITXWHS002 |
Identify hazards, assess and control safety risks |
|
Housekeeping pathway |
|
|
BSBSUS201 |
Participate in environmentally sustainable work practices |
|
BSBWOR202 |
Organise and complete daily work activities |
|
SITHACS001 |
Clean premises and equipment |
|
SITHACS002 |
Provide housekeeping services to guests |
|
SITHACS003 |
Prepare rooms for guests |
|
SITTIND002 |
Source and use information on the holiday park and resort industry |
|
SITXCCS006 |
Provide service to customers |
|
SITXCOM002 |
Show social and cultural sensitivity |
|
SITXWHS002 |
Identify hazards, assess and control safety risks |
Packaging Rules
10 units must be completed:
- 6 core units
- 4 elective units, consisting of:
- 2 units from the list below
- 2 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
|
Core units |
|
|
SITXCOM005 |
Manage conflict |
|
SITXFIN002 |
Interpret financial information |
|
SITXHRM001 |
Coach others in job skills |
|
SITXHRM003 |
Lead and manage people |
|
SITXMGT001 |
Monitor work operations |
|
SITXWHS003 |
Implement and monitor work health and safety practices |
|
Elective units |
|
|
Accommodation Services - Front Office |
|
|
SITTTSL005 |
Sell tourism products and services |
|
SITTTSL006 |
Prepare quotations |
|
SITTTSL009 |
Process travel-related documentation |
|
SITTTSL010 |
Use a computerised reservations or operations system |
|
Building and Grounds Maintenance, and Facility Operations |
|
|
SIFCBGM007 |
Evaluate building and grounds maintenance and development needs |
|
SIFCBGM008 |
Coordinate building and grounds maintenance and development |
|
SISCAQU001 |
Test pool water quality |
|
SISCAQU003 |
Maintain aquatic facility plant and equipment |
|
SISCAQU004 |
Develop and implement pool water maintenance procedures |
|
SISCAQU014 |
Operate self-contained breathing apparatus in an aquatic facility |
|
SITTVAF004 |
Tow and site recreational vehicles |
|
SITTVAF005 |
Fill LPG gas cylinders |
|
TLIB2003 |
Carry out vehicle servicing and maintenance |
|
Client and Customer Service, and Crisis Management |
|
|
SITXCCS004 |
Provide lost and found services |
|
SITXCCS007 |
Enhance customer service experiences |
|
SITXCRI001 |
Respond to a customer in crisis |
|
Communication and Teamwork |
|
|
BSBCMM401 |
Make a presentation |
|
BSBWRT401 |
Write complex documents |
|
SITXCOM004 |
Address protocol requirements |
|
Computer Operations and ICT Management |
|
|
BSBITU301 |
Create and use databases |
|
BSBITU302 |
Create electronic presentations |
|
BSBITU306 |
Design and produce business documents |
|
BSBITU402 |
Develop and use complex spreadsheets |
|
E-Business |
|
|
SITXEBS001 |
Use social media in a business |
|
Environmental Sustainability |
|
|
BSBSUS401 |
Implement and monitor environmentally sustainable work practices |
|
Finance |
|
|
BSBFIA401 |
Prepare financial reports |
|
SITXFIN001 |
Process financial transactions |
|
SITXFIN003 |
Manage finances within a budget |
|
First Aid |
|
|
HLTAID011 |
Provide first aid |
|
Human Resource Management |
|
|
SITXHRM002 |
Roster staff |
|
Inventory |
|
|
SITXINV003 |
Purchase goods |
|
SITXINV004 |
Control stock |
|
Marketing and Public Relations |
|
|
BSBMKG412 |
Conduct e-marketing communications |
|
SITXMPR001 |
Coordinate production of brochures and marketing materials |
|
SITXMPR004 |
Coordinate marketing activities |
|
Planning and Product Development |
|
|
SITTPPD004 |
Develop in-house recreational activities |
Qualification Mapping Information
SIT40812 Certificate IV in Holiday Parks and Resorts
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
