Qualification details

SIT30707 - Certificate III in Hospitality (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 01/Jan/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIT30712 - Certificate III in HospitalityReplaces and is equivalent to SIT30707 Certificate III in Hospitality. Intent of the qualification remains unchanged. Total number of units reduced by 1. Elective units reduced from 8 to 7 units. 18/Jan/2013
Is superseded by and equivalent to SIT30713 - Certificate III in HospitalityThe SIT07 Tourism, Hospitality and Events Training Package and its component qualifications and units of competency were superseded by the release of the replacement SIT12 Tourism, Travel and Hospitality Training Package Version 1 on 18 January 2013. 11/Oct/2013

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the 'Code' columnTitleSort Table listing Units of Competency by the 'Title' columnEssential
BSBFIA303A - Process accounts payable and receivableProcess accounts payable and receivable N/A
BSBITU102A - Develop keyboard skillsDevelop keyboard skills N/A
BSBITU201A - Produce simple word processed documentsProduce simple word processed documents N/A
BSBITU301A - Create and use databasesCreate and use databases N/A
BSBITU306A - Design and produce business documentsDesign and produce business documents N/A
BSBITU309A - Produce desktop published documentsProduce desktop published documents N/A
BSBRES401A - Analyse and present research informationAnalyse and present research information N/A
BSBWOR204A - Use business technologyUse business technology N/A
CPPSEC2012A - Monitor and control individual and crowd behaviourMonitor and control individual and crowd behaviour N/A
CPPSEC3018A - Provide for the safety of persons at riskProvide for the safety of persons at risk N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 431000 Hospitality Workers 
ASCO (occupation type) Identifier 632 Hospitality Workers 
ASCED Qualification/Course Field of Education Identifier 1101 Food And Hospitality 
Qualification/Course Level of Education Identifier 514 Certificate III 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 431000 Hospitality Workers 14/Dec/2009 
ASCO (occupation type) Identifier 632 Hospitality Workers 14/Dec/2009 
ASCED Qualification/Course Field of Education Identifier 1101 Food And Hospitality 14/Dec/2009 
Qualification/Course Level of Education Identifier 514 Certificate III 14/Dec/2009 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgement. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles 

Individuals with this qualification are able to perform roles such as:

  • preparing and serving drinks at a bar
  • preparing and serving espresso coffee
  • serving food, wine and other beverages at tables
  • providing reception or front desk services
  • providing housekeeping services
  • providing gaming services.

Possible job titles include:

  • bar attendant
  • barista
  • waiter
  • wine waiter
  • front desk receptionist
  • housekeeper
  • gaming attendant.

Prerequisite requirements 

There are no prerequisites for entry to this qualification.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIT30707 Certificate III in Hospitality 

The following table contains a summary of the employability skills required by the hospitality industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient delivery; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers to ensure a positive hospitality experience.

Teamwork 

Working as a skilled team member providing instructions, building group cohesion and applying discretion and judgement as needed; understanding own role in delivering the hospitality experience and servicing the needs of customers; understanding the quality service goals of the enterprise and working as a team member to deliver those goals.

Problem solving 

Anticipating problems that may arise with operational activities; mitigating problems by making acceptable adjustments to operational activities that adhere to the predetermined requirements and customer requests; identifying and clarifying the extent of problems that arise during operational activities, taking responsibility for or requesting assistance from other team members in resolving issues; using predetermined policies and procedures to guide solutions to operational problems.

Initiative and enterprise 

Showing independence and initiative required to take a lead role in delivering the hospitality experience; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure efficient operational delivery; identifying and discussing a range of hospitality product and service concepts to improve existing product and service options for the enterprise and its customers.

Planning and organising 

Collecting, analysing and organising customer and product information to allow for efficient delivery of the hospitality experience; collecting, analysing and selecting appropriate information to meet the needs of the specific customer group, pacing the delivery of information and service to meet operational and customer requirements; participating in continuous improvement by reporting successes or deficiencies of the hospitality experience being delivered.

Self-management 

Understanding and complying with the legal responsibilities that apply to own role in hospitality sales and service; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering hospitality sales and service; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of colleagues and customers.

Learning 

Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the hospitality knowledge required; sharing information with colleagues.

Technology 

Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver quality customer service.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the hospitality industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate III in Hospitality, 16 units must be completed:

  • all 8 core units
  • 8 elective units:

For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome, as follows.

Specialisations :

  • a minimum of 6 units must be selected from either Elective Group A - Food and Beverage, Elective Group B - Accommodation Services, or Elective Group C - Gaming
  • the remaining units may be selected from the general elective units below, or from this or another endorsed Training Package or accredited course

Multi-skilling :

  • a minimum of 6 elective units must be selected from the general elective units listed below
  • the remaining units may be selected from this or another endorsed Training Package or accredited course
  • a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS 

SITHIND001B

Develop and update hospitality industry knowledge

SITXCCS002A

Provide quality customer service

SITXCOM001A

Work with colleagues and customers

SITXCOM002A

Work in a socially diverse environment

SITXHRM001A

Coach others in job skills

SITXOHS001B

Follow health, safety and security procedures

SITXOHS002A

Follow workplace hygiene procedures

Plus one of the following :

SITHFAB021A

Provide and coordinate food and beverage service *

SITHIND003A

Provide and coordinate hospitality service **

* For candidates completing a Food and Beverage specialisation, SITHFAB021A Provide and coordinate food and beverage service must be completed.

** For candidates NOT completing a Food and Beverage specialisation, SITHIND003A Provide and coordinate hospitality service must be completed.

ELECTIVE GROUP A  - FOOD AND BEVERAGE 

Food and Beverage 

SITHFAB001C

Clean and tidy bar areas

SITHFAB002C

Operate a bar

SITHFAB003A

Serve food and beverage to customers

SITHFAB004A

Provide food and beverage service

SITHFAB005A

Provide table service of alcoholic beverages

SITHFAB227A

Operate and monitor cellar systems

SITHFAB007A

Complete retail liquor sales

SITHFAB008A

Provide room service

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010C

Prepare and serve non-alcoholic beverages

SITHFAB011A

Develop and update food and beverage knowledge

SITHFAB012B

Prepare and serve espresso coffee

SITHFAB013A

Provide specialist advice on food

SITHFAB015A

Prepare and serve cocktails

SITHFAB017A

Provide gueridon service

SITHFAB018A

Provide silver service

SITHFAB222A

Conduct a product tasting for alcoholic beverages

SITHFAB323A

Provide advice on beers, spirits and liqueurs

SITHFAB324A

Provide specialised advice on food and beverage matching

SITHFAB325A

Provide specialised advice on Australian wines

SITHFAB326A

Provide specialised advice on imported wines

ELECTIVE GROUP B  - ACCOMMODATION SERVICES 

Accommodation Services 

SITHACS001B

Provide accommodation reception services

SITHACS002B

Conduct night audit

SITHACS003A

Provide porter services

SITHACS004B

Provide housekeeping services to guests

SITHACS005B

Prepare rooms for guests

SITHACS006B

Clean premises and equipment

SITHACS007B

Launder linen and guest clothes

SITHACS008B

Provide valet service

Client and Customer Service 

SITXCCS001B

Provide visitor information

Computer Operations and ICT Management 

BSBITU306A

Design and produce business documents

Tourism Sales and Operations 

SITTTSL007B

Receive and process reservations

SITTTSL010B

Control reservations or operations using a computerised system

ELECTIVE GROUP C  - GAMING 

Computer Operations and ICT Management 

BSBWOR204A

Use business technology

Gaming 

SITHGAM001A

Attend gaming machines

SITHGAM002A

Operate a TAB outlet

SITHGAM003A

Conduct a Keno game

SITHGAM004B

Analyse and report on gaming machine data

SITHGAM006A

Provide responsible gambling services

SITHGAM007A

Operate table games

SITHGAM008A

Deal a Baccarat game

SITHGAM009A

Conduct a Big Wheel game

SITHGAM010A

Deal a Blackjack game

SITHGAM011A

Deal a Poker game

SITHGAM012A

Deal a Pontoon game

SITHGAM013A

Conduct a Rapid Roulette game

SITHGAM014A

Conduct a Roulette game

SITHGAM015A

Conduct a Sic Bo game

SITHGAM016A

Spruik at a games location

Finance 

SITXFIN001A

Process financial transactions

SITXFIN002A

Maintain financial records

GENERAL ELECTIVE UNITS 

Accommodation Services 

SITHACS001B

Provide accommodation reception services

SITHACS002B

Conduct night audit

SITHACS003A

Provide porter services

SITHACS004B

Provide housekeeping services to guests

SITHACS005B

Prepare rooms for guests

SITHACS006B

Clean premises and equipment

SITHACS007B

Launder linen and guest clothes

SITHACS008B

Provide valet service

Administration 

SITXADM001A

Perform office procedures

SITXADM002A

Source and present information

SITXADM003A

Write business documents

SITXADM004A

Plan and manage meetings

BSBRES401A

Analyse and present research information

Client and Customer Service 

SITXCCS001B

Provide visitor information

SIRXCCS001A

Apply point-of-sale handling procedures

SITXCCS004A

Provide club reception services

Commercial Cookery and Catering 

SITHCCC001B

Organise and prepare food

SITHCCC002A

Present food

SITHCCC003B

Receive and store kitchen supplies

SITHCCC004B

Clean and maintain kitchen premises

SITHCCC006A

Prepare appetisers and salads

SITHCCC007A

Prepare sandwiches

SITHCCC030A

Package prepared foodstuffs

SITHCCC031A

Operate a fast food outlet

Communication and Teamwork 

SITXCOM003A

Deal with conflict situations

SITXCOM004A

Communicate on the telephone

SITXCOM005A

Make presentations

SITXCOM006A

Address protocol requirements

Computer Operations and ICT Management 

BSBITU102A

Develop keyboard skills

BSBITU201A

Produce simple word processed documents

BSBITU301A

Create and use databases

BSBITU306A

Design and produce business documents

BSBITU309A

Produce desktop published documents

BSBWOR204A

Use business technology

Environmental Sustainability 

SITXENV001A

Participate in environmentally sustainable work practices

Finance 

SITXFIN001A

Process financial transactions

SITXFIN002A

Maintain financial records

SITXFIN003A

Interpret financial information

BSBFIA303A

Process accounts payable and receivable

First Aid 

HLTFA301B

Apply first aid

Food and Beverage 

SITHFAB001C

Clean and tidy bar areas

SITHFAB002C

Operate a bar

SITHFAB003A

Serve food and beverage to customers

SITHFAB004A

Provide food and beverage service

SITHFAB005A

Provide table service of alcoholic beverages

SITHFAB227A

Operate and monitor cellar systems

SITHFAB007A

Complete retail liquor sales

SITHFAB008A

Provide room service

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010C

Prepare and serve non-alcoholic beverages

SITHFAB011A

Develop and update food and beverage knowledge

SITHFAB012B

Prepare and serve espresso coffee

SITHFAB013A

Provide specialist advice on food

SITHFAB015A

Prepare and serve cocktails

SITHFAB016A

Plan and monitor espresso coffee service

SITHFAB017A

Provide gueridon service

SITHFAB018A

Provide silver service

SITHFAB222A

Conduct a product tasting for alcoholic beverages

SITHFAB325A

Provide specialised advice on Australian wines

Food Safety 

SITXFSA001A

Implement food safety procedures

SITXFSA003A

Transport and store food in a safe and hygienic manner

Gaming 

SITHGAM001A

Attend gaming machines

SITHGAM002A

Operate a TAB outlet

SITHGAM003A

Conduct a Keno game

SITHGAM004B

Analyse and report on gaming machine data

SITHGAM006A

Provide responsible gambling services

SITHGAM007A

Operate table games

SITHGAM008A

Deal a Baccarat game

SITHGAM009A

Conduct a Big Wheel game

SITHGAM010A

Deal a Blackjack game

SITHGAM011A

Deal a Poker game

SITHGAM012A

Deal a Pontoon game

SITHGAM013A

Conduct a Rapid Roulette game

SITHGAM014A

Conduct a Roulette game

SITHGAM015A

Conduct a Sic Bo game

SITHGAM016A

Spruik at a games location

Inventory 

SITXINV001A

Receive and store stock

SITXINV002A

Control and order stock

Languages other than English 

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Occupational Health and Safety 

SITXOHS003B

Identify hazards, and assess and control safety risks

SITXOHS004B

Implement and monitor workplace health, safety and security practices

Quality and Innovation 

SITXQUA001A

Contribute to workplace improvements

SITXQUA002A

Originate and develop a concept

SIRXQUA001A

Develop innovative ideas at work

Risk Management and Security 

CPPSEC3018A

Provide for the safety of persons at risk

CPPSEC2012A

Monitor and control individual and crowd behaviour

SIRXRSK001A

Minimise theft

SITXCCS305A

Provide lost and found facility

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

Tourism Sales and Operations 

SITTTSL007B

Receive and process reservations

SITTTSL010B

Control reservations or operations using a computerised system

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Bar attendant in a hotel or club  (Food and Beverage specialisation )

SITHFAB001C Clean and tidy bar areas

SITHFAB002C Operate a bar

SITHFAB009A Provide responsible service of alcohol

SITHFAB015A Prepare and serve cocktails

SITHFAB325A Provide specialised advice on Australian wines

SITHFAB227A Operate and monitor cellar systems

SITXFIN001A Process financial transactions

SITXINV001A Receive and store stock

Coffee machine operator or waiter in a small cafe  (Food and Beverage specialisation )

SITHCCC001B Organise and prepare food

SITHCCC007A Prepare sandwiches

SITHFAB004A Provide food and beverage service

SITHFAB005A Provide table service of alcoholic beverages

SITHFAB009A Provide responsible service of alcohol

SITHFAB010C Prepare and serve non-alcoholic beverages

SITHFAB011A Develop and update food and beverage knowledge

SITHFAB012B Prepare and serve espresso coffee

SITXFIN001A Process financial transactions

SITXOHS002A Follow workplace hygiene procedures

Waiter in a fine dining restaurant  (Food and Beverage specialisation )

SITHFAB003A Serve food and beverage to customers

SITHFAB004A Provide food and beverage service

SITHFAB005A Provide table service of alcoholic beverages

SITHFAB009A Provide responsible service of alcohol

SITHFAB011A Develop and update food and beverage knowledge

SITHFAB018A Provide silver service

SITHFAB325A Provide specialised advice on Australian wines

SITXFIN001A Process financial transactions

Wine waiter in a restaurant  (Multi -skilling )

SITHFAB005A Provide table service of alcoholic beverages

SITHFAB009A Provide responsible service of alcohol

SITHFAB011A Develop and update food and beverage knowledge

SITHFAB013A Provide specialist advice on food

SITHFAB222A Conduct a product tasting for alcoholic beverages

SITHFAB325A Provide specialised advice on Australian wines

SITXFIN001A Process financial transactions

Front desk receptionist in a hotel  (Accommodation Services specialisation )

BSBITU306A Design and produce business documents

SITHACS001B Provide accommodation reception services

SITHACS002 Conduct night audit

SITTTSL007B Receive and process reservations

SITTTSL010B Control reservations or operations using a computerised system

SITXADM001A Perform office procedures

SITXCCS001B Provide visitor information

SITXFIN001A Process financial transactions

Gaming attendant in club , hotel or casino  (Gaming specialisation )

SITHFAB005A Provide table service of alcoholic beverages

SITHFAB009A Provide responsible service of alcohol

SITHGAM001A Attend gaming machines

SITHGAM002A Operate a TAB outlet

SITHGAM003A Conduct a Keno game

SITHGAM004B Analyse and report on gaming machine data

SITHGAM006A Provide responsible gambling services

SITXFIN001A Process financial transactions

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