Qualification details

SIT30112 - Certificate III in Tourism (Release 3)

Summary

Releases:
ReleaseStatusRelease date
3 (this release)Current 30/Jul/2013
(View details for release 2) Replaced01/Mar/2013
(View details for release 1) Replaced18/Jan/2013

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to SIT30107 - Certificate III in TourismOverall intent of the qualification remains unchanged. Covers the outcomes of previous qualification SIT30407 Certificate III in tourism (Visitor Information Services). Note the Visitor Information Services outcome was always possible in the previous version of this qualification. Some changes to packaging rules to ensure tourism specific outcomes. Slightly more flexible with core units reduced by 1 and electives increased by 1. 17/Jan/2013
Is superseded by SIT30116 - Certificate III in Tourism• Not equivalent• Specialisations created for: - office-based roles involving planning and coordinating tourism services - roles in the field where products are delivered. • Significant changes to packaging rules due to creation of specialisations. • Non-equivalence based on redesign of qualification structure and numbers. 02/Mar/2016

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCMM201A - Communicate in the workplaceCommunicate in the workplace Elective
BSBCRT101A - Apply critical thinking techniquesApply critical thinking techniques Elective
BSBEBU401A - Review and maintain a websiteReview and maintain a website Elective
BSBFIA301A - Maintain financial recordsMaintain financial records Elective
BSBFIA303A - Process accounts payable and receivableProcess accounts payable and receivable Elective
BSBINN201A - Contribute to workplace innovationContribute to workplace innovation Elective
BSBINN301A - Promote innovation in a team environmentPromote innovation in a team environment Elective
BSBITU301A - Create and use databasesCreate and use databases Elective
BSBITU302B - Create electronic presentationsCreate electronic presentations Elective
BSBITU305A - Conduct online transactionsConduct online transactions Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 451611 Tourist Information Officer 
ASCO (occupation type) Identifier 6397-13 Tourist Information Officer 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 
Qualification/Course Level of Education Identifier 514 Certificate III 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 451611 Tourist Information Officer 07/Aug/2013 
ASCO (occupation type) Identifier 6397-13 Tourist Information Officer 07/Aug/2013 
ASCED Qualification/Course Field of Education Identifier 0807 Tourism 07/Aug/2013 
Qualification/Course Level of Education Identifier 514 Certificate III 18/Jan/2013 
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Modification History

The version details of this endorsed qualification are in the table below. The latest information is at the top.

Version 

Comments 

1.2

Imported units updated.

1.1

Updates to metadata.

1.0

E

Overall intent of the qualification remains unchanged.

Covers the outcomes of previous qualification SIT30407 Certificate III in Tourism (Visitor Information Services). Note the Visitor Information Services outcome was always possible in the previous version of this qualification.

Some changes to packaging rules to ensure tourism specific outcomes. Slightly more flexible with core units reduced by 1 and electives increased by 1.

Description

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.

Job roles 

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both.

Possible job titles include:

  • attraction or theme park attendant
  • booking agent
  • cellar door salesperson and guide in a winery
  • guide and salesperson in an Indigenous cultural centre
  • inbound tour coordinator
  • museum attendant
  • operations consultant for a tour operator
  • reservation sales agent for a tour operator
  • sales consultant
  • senior ride operator in an attraction or theme park
  • visitor information officer.

Pathways Information

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways into the qualification 

Individuals may enter this qualification with limited or no vocational experience and without a lower level qualification.

Pathways from the qualification 

After achieving SIT30112 Certificate III in Tourism, individuals could progress to SIT40212 Certificate IV in Travel and Tourism, or to Certificate IV qualifications in any service industry field.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements and tourism products and services to ensure efficient service delivery; determining and interpreting customer preferences to sell proactively and persuasively; negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers in a culturally appropriate way to ensure a positive tourism experience.

Initiative and enterprise

Identifying and suggesting ways to improve sales, operational and service efficiency; generating and suggesting ideas for new or improved products.

Learning

Knowing own product knowledge and service skill strengths and weaknesses, being aware of opportunities to learn and participating in tourism industry professional development activities; seeking and sharing information with colleagues on new tourism trends, products, services and suppliers; coaching others in job skills.

Planning and organising

Collecting, analysing and organising customer and product information to plan for and deliver a positive service outcome for tourism customers; collecting and analysing information to meet the specific needs of the customer group; setting timelines, planning and organising own work flow to efficiently coordinate tourism sales, operational and service activities within deadlines; using predetermined policies and procedures to guide the planning and delivery of tourism products.

Problem-solving

Anticipating problems that may arise with sales, operational and service activities; mitigating problems by planning sales, operational and service activities; identifying and clarifying the extent of problems; taking responsibility for solving sales, operational and service issues; referring high-level problems to supervisors and participating in the solution; using discretion and judgement as well as predetermined policies and procedures to guide solutions to operational and service problems.

Self-management

Understanding and following policies and procedures for legal compliance; organising own work priorities to sell, plan or deliver tourism products and services; taking responsibility for own job role in servicing the tourism customer and for resolving service difficulties; thinking about own work performance and seeking feedback and guidance on success in effectively servicing the needs of customers.

Teamwork

Working as a skilled team member to deliver the quality service goals of the tourism business; taking responsibility for own role in servicing the needs of customers; working collaboratively as a team member by giving and receiving instructions and providing feedback and assistance to other team members; providing guidance and instruction to assistant or trainee team members; showing social and cultural sensitivity to team members.

Technology

Understanding the operating capability of, selecting and using technologies that assist in planning and delivering tourism products such as computer systems and software, microphones, vehicles, navigation equipment, and recreational and entertainment equipment; correctly using equipment to manage personal safety in the workplace.

Packaging Rules

15 units must be completed:

  • 4 core units
  • 11 elective units, consisting of:
  • 3 units from Group A
  • 4 units from Group A or Group B
  • 4 additional units from Group A, Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

SITTIND201 Source and use information on the tourism and travel industry

SITXCCS303 Provide service to customers

SITXCOM201 Show social and cultural sensitivity

SITXWHS101 Participate in safe work practices

Elective units 

Group A 

Communication and Teamwork 

SITXCOM202 Provide a briefing or scripted commentary

Guiding 

SITTGDE101 Interpret aspects of local Australian Indigenous culture

SITTGDE302 Provide arrival and departure assistance

SITTGDE303 Lead tour groups

SITTGDE304 Prepare and present tour commentaries or activities

SITTGDE305 Develop and maintain the general and regional knowledge required by guides

SITTGDE306 Research and share general information on Australian Indigenous cultures

SITTGDE307 Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE308 Prepare specialised interpretive content on marine environments

SITTGDE309 Prepare specialised interpretive content on cultural and heritage environments

Tour Operations 

SITTTOP301 Load touring equipment

SITTTOP302 Provide outdoor catering

TLIB2003A Carry out vehicle servicing and maintenance

TLIC1051A Operate a commercial vehicle

TLIC2025A Operate a four wheel drive vehicle

TLIC3042A Operate coach/bus

Tourism Sales and Office Operations 

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

SITTTSL302 Provide advice on Australian destinations

SITTTSL303 Sell tourism products and services

SITTTSL304 Prepare quotations

SITTTSL305 Process reservations

SITTTSL306 Book supplier services

SITTTSL307 Process travel-related documentation

SITTTSL308 Use a computerised reservations or operations system

Venue and Facility Operations 

SITTVAF201 Load and unload a ride

SITTVAF301 Operate a ride location

SITTVAF302 Operate a games location

Group B 

Accommodation Services 

SITHACS101 Clean premises and equipment

SITHACS303 Provide accommodation reception services

Client and Customer Service 

SITXCCS101 Provide information and assistance

SITXCCS201 Provide visitor information

SITXCCS301 Provide lost and found services

Communication and Teamwork 

BSBCMM201A Communicate in the workplace

Computer Operations and ICT Management 

BSBITU301A Create and use databases

BSBITU302B Create electronic presentations

BSBITU306A Design and produce business documents

BSBITU309A Produce desktop published documents

Crisis Management 

SITXCRI401 Respond to a customer in crisis

E-Business 

BSBEBU401A Review and maintain a website

BSBITU305A Conduct online transactions

Environmental Sustainability 

BSBSUS201A Participate in environmentally sustainable work practices

Events 

SITXEVT302 Process and monitor event registrations

SITXEVT303 Coordinate on-site event registrations

SITXEVT304 Provide event staging support

Finance 

BSBFIA301A Maintain financial records

BSBFIA303A Process accounts payable and receivable

SITXFIN201 Process financial transactions

First Aid 

HLTAID003 Provide first aid

HLTAID005 Provide first aid in remote situations

Food and Beverage 

SITHFAB201 Provide responsible service of alcohol

SITHFAB203 Prepare and serve non-alcoholic beverages ^

SITHFAB204 Prepare and serve espresso coffee ^

SITHFAB206 Serve food and beverage ^

SITHFAB302 Conduct a product tasting for alcoholic beverages *

SITHFAB307 Provide table service of food and beverage ^*

SITHFAB309 Provide advice on food

^ Prerequisite is SITXFSA101 Use hygienic practices for food safety

* Prerequisite is SITHFAB201 Provide responsible service of alcohol

Food Safety 

SITXFSA101 Use hygienic practices for food safety

Human Resource Management 

SITXHRM301 Coach others in job skills

Inventory 

SITXINV201 Receive and store stock

SITXINV301 Purchase goods

SITXINV401 Control stock

Languages other than English 

SITXLAN31__ Conduct oral communication in a language other than English

SITXLAN33__ Read and write information in a language other than English

Merchandising 

SIRXMER201 Merchandise products

Quality and Innovation 

BSBCRT101A Apply critical thinking techniques

BSBINN201A Contribute to workplace innovation

BSBINN301A Promote innovation in a team environment

Risk Management and Security 

CPPSEC2012A Monitor and control individual and crowd behaviour

SIRXRSK201 Minimise loss

Sales 

SIRXSLS201 Sell products and services

SIRXSLS002A Advise on products and services

Work Health and Safety 

SITXWHS301 Identify hazards, assess and control safety risks

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Attraction attendant 

BSBSUS201A Participate in environmentally sustainable work practices

HLTAID003 Provide first aid

SIRXSLS201 Sell products and services

SITHFAB203 Prepare and serve non-alcoholic beverages

SITHFAB206 Serve food and beverage

SITTVAF201 Load and unload a ride

SITTVAF301 Operate a ride location

SITXCOM202 Provide a briefing or scripted commentary

SITXFIN201 Process financial transactions

SITXLAN21__ Conduct basic oral communication in a language other than English

SITXWHS301 Identify hazards, assess and control safety risks

Cellar door sales person and guide in a winery 

SIRXSLS201 Sell products and services

SIRXSLS002A Advise on products and services

SITHFAB201 Provide responsible service of alcohol

SITHFAB302 Conduct a product tasting for alcoholic beverages

SITHFAB307 Provide table service of food and beverage

SITTGDE303 Lead tour groups

SITTGDE304 Prepare and present tour commentaries or activities

SITTGDE305 Develop and maintain the general and regional knowledge required by guides

SITXCCS201 Provide visitor information

SITXFIN201 Process financial transactions

SITXLAN31__ Conduct oral communication in a language other than English

Inbound tour coordinator 

BSBITU306A Design and produce business documents

BSBSUS201A Participate in environmentally sustainable work practices

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

SITTTSL302 Provide advice on Australian destinations

SITTTSL303 Sell tourism products and services

SITTTSL304 Prepare quotations

SITTTSL305 Process reservations

SITTTSL306 Book supplier services

SITTTSL307 Process travel-related documentation

SITTTSL308 Use a computerised reservations or operations system

Reservation sales agent for a tour operator 

BSBITU301A Create and use databases

BSBITU305A Conduct online transactions

BSBITU306A Design and produce business documents

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

SITTTSL303 Sell tourism products and services

SITTTSL304 Prepare quotations

SITTTSL305 Process reservations

SITTTSL307 Process travel-related documentation

SITTTSL308 Use a computerised reservations or operations system

SITXCRI401 Respond to a customer in crisis

Visitor information officer 

BSBITU301A Create and use databases

BSBITU306A Design and produce business documents

BSBSUS201A Participate in environmentally sustainable work practices

SIRXSLS201 Sell products and services

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

SITTTSL302 Provide advice on Australian destinations

SITTTSL303 Sell tourism products and services

SITTTSL306 Book supplier services

SITTTSL307 Process travel-related documentation

SITXCCS201 Provide visitor information

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