Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
Second Release |
Editorial updates |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to apply a depth of specialist or general product knowledge and a need for experience and skill in offering advice to customers.
Application of the Unit
This unit applies to team member who develop, maintain and convey detailed and specialised product knowledge to customers and other staff in accordance with store policy and relevant legislation. Specialist sales personnel undertake this function.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Elements |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Develop product and service knowledge. |
1.1.Develop and maintain product knowledge according to store policy and legislative requirements . 1.2.Convey product knowledge to other staff as required. 1.3.Research and apply comparisons between products and services. 1.4.Demonstrate knowledge of competitors’ product and service range and pricing structure. |
2. Recommend specialised products or services. |
2.1.Evaluate merchandise according to customer requirements . 2.2.Demonstrate features and benefits of products and services to custome r to create a buying environment. 2.3.Apply detailed specialised knowledge of product to provide accurate advice to customers. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Product knowledge may include: |
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Product knowledge may be developed and maintained by: |
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Store policy and procedures in regard to: |
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Legislative requirements may include: |
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Staff may include: |
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Customer requirements may include: |
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Customers may include: |
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Pricing structure may include: |
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Unit Sector(s)
Cross-Sector
Competency field
Sales