Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
Second Release |
Editorial updates |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to develop and apply product knowledge to provide advice to customers with regard to bakery products and services.
Application of the Unit
This unit applies to frontline service personnel. It requires developing product knowledge regarding a variety of bakery products, according to store policy and product range and providing advice to customers on bakery products and services.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
SIRRFSA001A Apply retail food safety practices
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
Element |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Develop product knowledge. |
1.1.Develop product knowledge by accessing relevant sources of information . 1.2.Research and apply comparisons between products . 1.3.Read and interpret labels according to legislative requirements and store information. 1.4.Convey product information to other staff members as required. |
2. Identify bakery products. |
2.1.Identify store bakery product range according to product information. 2.2.Identify seasonal availability according to store information. |
3. Recommend bakery products. |
3.1.Evaluate bakery products and services, according to customer requirements and store policy and procedures . 3.2.Discuss features and benefits with customer to create a buying environment. 3.3.On sell specials, new lines and seasonal promotions, or offer complementary products to customers, according to store policy. 3.4.Provide advice on bakery products for customers on request. 3.5.Offer customer alternative product or service or advice when requested item is not available. |
4. Advise on bakery services. |
4.1.Promote, quote on and arrange store retail bakery services for customers on request. |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure access to:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Product knowledge may include: |
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Relevant sources of information may include: |
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Comparisons between products may include: |
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Product information may include: |
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Other staff members may include: |
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Product range may include: |
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Customer requirements may be related to: |
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Store policy and procedures in regard to: |
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Customers may include: |
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Retail bakery services may include: |
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Unit Sector(s)
Retail
Competency field
Product Knowledge