Modification History
The version details of this endorsed unit are in the table below. The latest information is at the top.
Release |
Comments |
First Release |
This is an updated unit, based on and equivalent to SIRPDIS002A Deliver prescription medicines to customers outside the pharmacy. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to plan and carry out home delivery of dispensed medications and other pharmacy products to community pharmacy customers.
Application of the Unit
This unit applies to pharmacy assistants and dispensary assistants who work in community pharmacies.
A person undertaking this role is required to work under the supervision and direction of a pharmacist.
Licensing/Regulatory Information
All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.
Pre-Requisites
SIRCHCS201 |
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines |
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Confirm customer delivery requirements. |
1.1.Identify pharmacy products to be delivered to customer. 1.2.Identify prescription items required. 1.3.Confirm customer details . 1.4.Confirm delivery information with the customer. |
2. Prepare and plan prescription deliveries. |
2.1.Confirm that items are ready for delivery . 2.2.Liaise with a pharmacist to confirm method of providing customer advice. 2.3.Prepare items for delivery to meet handling and storage requirements. 2.4.Confirm that delivery documentation is accurate and complete. 2.5.Use available aids to plan the most efficient delivery route. 2.6.Schedule deliveries to suit requirements of the pharmacy and customers. |
3. Distribute medicine to customers outside the community pharmacy. |
3.1.Verify customer or agent identity and any special delivery instructions. 3.2.Explain information provided on medicines and, where instructed by the pharmacist, question to confirm customer or agent’s understanding. 3.3.Request a dated signature as evidence of receipt of goods. 3.4.Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice. 3.5.Finalise the sales transaction if appropriate. |
4. Reconcile delivered items and records. |
4.1.Reconcile medicines and other items collected for delivery with items distributed. 4.2.Reconcile cash payment with the value of items sold. 4.3.Complete delivery documentation and records. 4.4.Follow pharmacy procedures to make alternative arrangements where unplanned factors have prevented delivery of medications. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
|
Required knowledge |
|
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
|
Overview of assessment |
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
|
Context of and specific resources for assessment |
Assessment must ensure that competency is:
Assessment must ensure access to:
|
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
|
Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
|
Pharmacy products may include: |
|
Customer may include people: |
|
Customer details may include: |
|
Delivery information may include: |
|
Ready for delivery may include: |
|
Handling and storage requirements may include: |
|
Delivery documentation may include: |
|
Information provided on medicines may include: |
|
Unit Sector(s)
Community Pharmacy
Competency field
Dispensary