Modification History
The version details of this endorsed qualification are in the table below. The latest information is at the top.
Release |
Comments |
Release 2 |
Updated imported unit:
|
First Release |
SIR40212 replaces, and is equivalent to SIR40207as the intent of the qualification remains unchanged. The total number of units required complete this qualification remains at 10 units. The number of core units remains at 3. The number of elective units remains at 7. |
Description
This qualification provides the skills and knowledge for an individual to be competent in frontline management skills of those working in a retail or business-to-business environment. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise.
Job roles
Individuals with this qualification are able to perform roles, such as:
- manage a small to medium sized retail store group or franchise outlet
- manage an independent retail store
- manage a business-to-business outlet
- departmental or section management in a retail or business-to-business enterprise
- functional management roles, such as merchandise management
- manage an inside or outside sales team in a business-to-business company.
Possible job titles
- department manager
- merchandise manager
- customer service manager
- shift manager
- small business retail owner
Pathways Information
This qualification is suitable for an Australian Apprenticeship pathway but is not appropriate for VET in Schools (VETiS) delivery.
Pathways from the qualification
After achieving SIR40212 Certificate IV in Retail Management, individuals may undertake:
- SIR50112 Diploma of Retail Management
- SIR80112 Vocational Graduate Certificate in Retail Leadership.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Entry Requirements
To undertake this qualification, individuals will have previous retail supervisory experience in roles such as:
- customer service
- supervising work teams and employee relations
- sales performance
- store safety and security.
Examples of evidence of retail management experience may include:
- job descriptions and references from current or past employers
- an entry interview to determine retail management experience.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
|
The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification. |
|
Employability skill |
Industry/enterprise requirements for this qualification include: |
Communication |
|
Teamwork |
|
Problem-solving |
|
Initiative and enterprise |
|
Planning and organising |
|
Self-management |
|
Learning |
|
Technology |
|
Packaging Rules
10 units must be completed:
- 3 core units
- 7 elective units:
- a minimum of 4 units must be selected from the elective unit list below
- a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 3, 4 or 5.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
Core units |
|
SIRXMER405 |
Manage store presentation and pricing |
SIRXMGT003A |
Lead and manage people |
SIRXWHS403 |
Provide a safe work environment |
Elective units |
|
Client and Customer Service |
|
BSBCUS401B |
Coordinate implementation of customer service strategies |
SIRXCCS406 |
Provide customer service for high value and complex sales |
SIRXCCS407 |
Develop business-to-business relationships |
SIRXCCS408 |
Build retail relationships and sustain customer loyalty |
Cleaning and Maintenance |
|
SIRXCLM402 |
Manage store facilities |
Communication |
|
BSBRES401A |
Analyse and present research information |
Computer Operations and ICT Management |
|
SIRXICT404 |
Adopt mobile commerce applications to improve sales and service |
E-business |
|
SIRXEBS001A |
Acquire and retain online customers |
SIRXEBS002A |
Manage retail brands online |
SIRXEBS003A |
Manage and promote business to business e-commerce solutions |
SIRXEBS004A |
Select an e-business model |
Finance |
|
BSBFIA402A |
Report on financial activity |
BSBSMB402A |
Plan small business finances |
BSBSMB406A |
Manage small business finances |
SIRXFIN004A |
Manage financial resources |
Food Safety |
|
SIRRFSA302 |
Monitor food safety program |
Governance and Legal Compliance |
|
BSBSMB401A |
Establish legal and risk management requirements of small business |
SIRXGLC401 |
Monitor compliance with the legislative requirements for establishing a retail business |
Human Resource Management |
|
SIRXHRM001A |
Administer human resources policy |
SIRXHRM002A |
Recruit and select personnel |
Inventory |
|
BSBPUR401B |
Plan purchasing |
BSBPUR402B |
Negotiate contracts |
BSBPUR403B |
Conduct international purchasing |
SIRXINV003A |
Plan inventory levels |
SIRXINV005A |
Control inventory |
SIRXINV404 |
Manage retail merchandise |
SIRXINV407 |
Manage suppliers |
Marketing and Public Relations |
|
BSBMKG507A |
Interpret market trends and development |
BSBREL402A |
Build client relationships and business networks |
SIRXMPR001A |
Profile a retail market |
SIRXMPR004A |
Market products |
SIRXMPR005A |
Seize a business opportunity |
Merchandising |
|
SIRRMER405 |
Produce visual merchandising signs |
SIRRMER406 |
Design, construct and maintain props |
SIRRMER407 |
Design merchandisers |
SIRXMER303 |
Coordinate merchandise presentation |
SIRXMER304 |
Present products |
SIRXMER406 |
Monitor in-store visual merchandising displays |
SIRXMER407 |
Plan and build visual presentations for a range of merchandise categories |
Product Management |
|
SIRXPRO002A |
Implement product recalls |
SIRXPRO401 |
Maximise sales of branded products and services |
Quality and Innovation |
|
SIRXQUA002A |
Lead a team to foster innovation |
SIRXQUA003A |
Create an innovative work environment |
SIRXQUA004A |
Set up systems that support innovation |
SIRXQUA005A |
Maintain operational quality and productivity |
Risk Management and Security |
|
SIRXRSK404 |
Control store security |
Sales |
|
SIRXSLS007A |
Train sales representatives team members |
SIRXSLS405 |
Coordinate a retail operation during economic downturns |
SIRXSLS406 |
Manage sales and service delivery |
SIRXSLS410 |
Lead a sales representatives team |
Training and Education |
|
TAEASS301B |
Contribute to assessment |
TAEASS401B |
Plan assessment activities and processes |
TAEDEL401A |
Plan, organise and deliver group-based learning |
TAEDEL402A |
Plan, organise and facilitate learning in the workplace |