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Mapping	Notes	Date
Is superseded by SIR30216 - Certificate III in Retail	• Not Equivalent • Qualifications combined • Packaging rules simplified.	30/Mar/2016

Release	Release date
2 2 (this release)	14/Aug/2012	Compare 2
1 (View details for release 1)	13/Jun/2012	Compare 1

CodeSort Table listing Training Packges by the Code column	TitleSort Table listing Training Packges by the Title column	Release
SIR07 - Retail Services Training Package	Retail Services Training Package	3.1-3.3

CodeSort Table listing Units of Competency by the Code column	TitleSort Table listing Units of Competency by the Title column	Usage RecommendationSort Table listing Units of Competency by the Usage Recommendation column	EssentialSort Table listing Units of Competency by the Essential column Modify filter options of the 'Essential' column in Table listing Units of Competency
SIRXADM002A - Coordinate retail office	Coordinate retail office	Deleted	Elective
SIRRRPK008A - Recommend jewellery products and services	Recommend jewellery products and services	Deleted	Elective
SIRXSLS303 - Build relationships with customers	Build relationships with customers	Deleted	Elective
SIRRRPK011A - Recommend books or newsagency services	Recommend books or newsagency services	Deleted	Elective
SIRXFIN201 - Balance and secure point-of-sale terminal	Balance and secure point-of-sale terminal	Superseded	Elective
SIRRFSA302 - Monitor food safety program	Monitor food safety program	Deleted	Elective
SIRRPOS004A - Handle customer interviews and applications	Handle customer interviews and applications	Deleted	Elective
SIRXRPK002A - Recommend hair, beauty and cosmetic products and services	Recommend hair, beauty and cosmetic products and services	Deleted	Elective
SIRXFIN003A - Produce financial reports	Produce financial reports	Deleted	Elective
SIRXMER303 - Coordinate merchandise presentation	Coordinate merchandise presentation	Superseded	Elective
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Scheme	Code	Classification value
ANZSCO Identifier	621511	Retail Supervisor
ASCO (occupation type) Identifier	6213-11	Retail Supervisor
ASCED Qualification/Course Field of Education Identifier	0805	Sales And Marketing
Qualification/Course Level of Education Identifier	514	Certificate III
Taxonomy - Industry Sector	N/A	Retail Management,Retail Services
Taxonomy - Occupation	N/A	Sales Team Leader (Retail),Retail Supervisor

Scheme	Code	Classification value	Start date
ANZSCO Identifier	621511	Retail Supervisor	02/Oct/2012
ASCO (occupation type) Identifier	6213-11	Retail Supervisor	02/Oct/2012
ASCED Qualification/Course Field of Education Identifier	0805	Sales And Marketing	02/Oct/2012
Qualification/Course Level of Education Identifier	514	Certificate III	13/Jun/2012

Modification History

The version details of this endorsed qualification are in the table below. The latest information is at the top.

Release

Comments

Release 2

Editorial updates

First Release

SIR30312 is a new qualification and has been developed to reflect the role of a retail supervisor.

The total number of units required complete this qualification is 12 units.

The number of core units - 6

The number of elective units - 6

Description

This qualification provides the skills and knowledge for an individual to be competent in retail supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals will have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

Job roles

Individuals with this qualification are able to perform roles, such as:

provide in-depth product and service advice in a retail environment
sell products and services in a variety of retail settings
supervise a point-of-sale area
lead a team preparing and selling items
lead a team within a large store or supermarket
act as an assistant to a manager of a small to medium sized store
organise and maintain work areas and displays
carry out specific responsibilities, such as merchandising.

Possible job titles

senior sales assistant
crew leader
shift manager
team leader
store supervisorpoint-of-sale supervisor
merchandise coordinator

Pathways Information

This qualification is suitable for an Australian Apprenticeship pathway but is not appropriate for VET in Schools (VETiS) delivery.

Pathways from the qualification

After achieving SIR30312 Certificate III in Retail Supervision, individuals may undertake:

SIR30412 Certificate III in Business-to-Business Sales
SIR40212 Certificate IV in Retail Management
SIR50112 Diploma of Retail Management.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Entry Requirements

To undertake this qualification, individuals will have previous retail experience in roles such as:

providing customer service
providing product service advice
point-of-sale function
organising work areas and displays
merchandising products
organising and performing stock control procedures
applying safe work practices

Examples of evidence of retail experience may include:

job descriptions and references from current or past employers
an entry interview to determine retail operational experience.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY
The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Employability skill	Industry/enterprise requirements for this qualification include:
Communication	use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values persuade customers to purchase goods by communicating their features and benefits regularly give verbal instructions and carry out verbal instructions from other team members and supervisors read and interpret simple workplace documents complete written workplace forms and share work-related information with other team members
Teamwork	participate in retail store teams, working independently to complete own tasks and also support other team members where appropriate lead small retail teams where required in the context of the job role, mentoring and supporting other team members
Problem-solving	demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible solve a range of operational retail store problems individually or in the context of a team structure where, after clarification, existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions
Initiative and enterprise	look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role translate ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level
Planning and organising	establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current store situation coordinate resources to ensure that work is carried out according to timelines and priorities coordinate and implement changes arising from continuous improvement processes
Self-management	understand how a personal job role fits into the context of the wider business values and directions work within the store culture by practising inclusive behaviour manage personal presentation, hygiene and time prioritise and complete delegated tasks maintain own knowledge of the job role review own performance and actively seek and act on advice and guidance
Learning	identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best seek opportunities for formal education in the context of a current role or future retail job opportunities accept opportunities to learn new ways of doing things and share knowledge and skills with other store team members
Technology	select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures recognise and report faulty equipment and follow workplace health and safety procedures

Packaging Rules

12 units must be completed:

6 core units
6 elective units:

a minimum of 3 units must be selected from the elective unit list below
a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Core units
SIRXCCS304	Coordinate interaction with customers
SIRXMGT001A	Coordinate work teams
SIRXMGT002A	Maintain employee relations
SIRXRSK002A	Maintain store security
SIRXSLS304	Coordinate sales performance
SIRXWHS302	Maintain store safety
Elective units
Administration
SIRXADM002A	Coordinate retail office
Client and Customer Service
SIRXCCS203	Promote loyalty programs
Communication
SIRXCOM202	Communicate with customers using technologies
Computer Operations and ICT Management
SIRXICT303	Operate retail information technology systems
Finance
SIRXFIN201	Balance and secure point-of-sale terminal
SIRXFIN003A	Produce financial reports
Food Safety
SIRRFSA302	Monitor food safety program
Inventory
SIRXINV002A	Maintain and order stock
Marketing and Public Relations
SIRXMPR001A	Profile a retail market
Merchandising
SIRXMER202	Plan, create and maintain displays
SIRXMER303	Coordinate merchandise presentation
SIRXMER304	Present products
Product Knowledge
SIRRRPK006A	Recommend liquor products
SIRRRPK007A	Recommend and fit clothing or footwear products and services
SIRRRPK008A	Recommend jewellery products and services
SIRRRPK009A	Recommend toddler and baby products
SIRRRPK010A	Recommend home and home improvement products and services
SIRRRPK011A	Recommend books or newsagency services
SIRRRPK012A	Recommend business and leisure products and services
SIRRRPK013A	Hire and sell video and DVD products and services
SIRRRPK214	Recommend specialised products and services
SIRXRPK001A	Recommend health and nutritional products and services
SIRXRPK002A	Recommend hair, beauty and cosmetic products and services
Quality and Innovation
SIRXQUA001A	Develop innovative ideas at work
Retail Food
SITHFAB009A	Provide responsible service of alcohol
Retail Post
SIRRPOS004A	Handle customer interviews and applications
Sales
SIRWSLS301	Build sales relationships
SIRWSLS302	Process product and service data
SIRWSLS303	Analyse and achieve sales targets
SIRWSLS304	Build sales of branded products
SIRXSLS201	Sell products and services
SIRXSLS303	Build relationships with customers
Training and Education
TAEASS301B	Contribute to assessment
TAEDEL301A	Provide work skill instruction
Working in Industry
BSBINN201A	Contribute to workplace innovation

Qualification details

SIR30312 - Certificate III in Retail Supervision (Release 2)

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Summary

Training packages that include this qualification

Units of competency

Classifications

Classification history

Content

Modification History

Description

Pathways Information

Licensing/Regulatory Information

Entry Requirements

Employability Skills Summary

Packaging Rules

Reports

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