Qualification details

SIRWIND001A

Confirm wholesale business practices

SIRWSLS001A

Sell products and services to business customers

SIRXCLM001A

Organise and maintain work areas

SIRXCOM001A

Communicate in the workplace

SIRXICT002A

Use computers as part of business and e-commerce processes

SIRXIND001A

Work effectively in a retail environment

SIRXINV001A

Perform stock control procedures

SIRXOHS001A

Apply safe working practices

SIRXPRO008A

Access product and service performance data

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive sales experience that reflects business values. Persuade customers to purchase goods by communicating their features and benefits. Regularly give verbal instructions and carry out verbal instructions from other team members and supervisors, read and interpret simple workplace documents, complete written workplace forms and share work related information with other team members.

Teamwork 

Effectively participate in wholesale operations teams; working independently to complete own tasks and also supporting other team members where appropriate. Lead small teams where required in the context of the job role; mentoring and supporting other team members.

Problem solving 

Demonstrate sensitivity to customer needs and concerns; anticipating problems and acting to avoid them where possible. Solve a range of operational problems individually or in the context of a team structure where after clarification existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions.

Initiative and enterprise 

Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role. Translate ideas into action by positively accepting and adapting to changes in operational procedures or arrangements.

Planning and organising 

Establish and communicate clear goals and deliverables for self and team members within the context of organisation objectives and the current business situation; and coordinate resources to ensure that work is carried out according to timelines and priorities. Coordinate and or implement changes arising from continuous improvement processes.

Self-management 

Understand how a personal job role fits into the context of the wider business values and directions. Work within the business culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and efficiently prioritise and complete delegated tasks. Maintain own knowledge of the job role, review own performance and actively seek and act upon advice and guidance.

Learning 

Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work. Seek opportunities for formal education in the context of a current role or future wholesale job opportunities. Accept opportunities to learn new ways of doing things and share knowledge and skills with other business team members.

Technology 

Use computers and/or select and use a range of other technology applications; in the context of available equipment and business procedures. Recognise and report faulty equipment and follow business occupational health and safety procedures.

QUALIFICATION RULES 

To achieve a Certificate III in Wholesale, 10 units must be completed:

• all 3 core units
• 7 elective units:

A minimum of 5 elective units must be selected from the Elective Units listed below.

A maximum of 2 elective units may be selected from another endorsed Training Package or accredited course. These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package.

Elective units must be additional to those already counted towards a lower level qualification within this Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

CORE UNITS 

SIRWSLS003A

Optimise customer and territory coverage

SIRXCCS006A

Maintain business to business relationships

SIRXSLS004A

Build relationships with customers

ELECTIVE UNITS 

Client and Customer Service 

SIRXCCS003A

Coordinate interaction with customers

Computer Operations and ICT Management 

ICTCC320A

Use multiple information systems

ICTCC341A

Provide sales solutions to customers

Inventory 

BSBPUR301B

Purchase goods and services

SIRWINV002A

Administer supply into a business

SIRWINV003A

Monitor inventory capacity to meet demand

Human Resources Management 

TAAASS301A

Contribute to assessment

TAADEL301A

Provide training through instruction and demonstration of work skills

Finance 

SIRWFIN002A

Manage debtor processes

Merchandising 

SIRXMER002A

Coordinate merchandise presentation

Management and Leadership 

SIRXMGT001A

Coordinate work teams

SIRXMGT002A

Maintain employee relations

Marketing and Public Relations 

SIRXMPR008A

Implement advertising and promotional activities

Occupational Health and Safety 

SIRXOHS002A

Maintain store safety

Risk Management and Security 

SIRXRSK002A

Maintain store security

SIRXRSK003A

Apply store security systems and procedures

ELECTIVE UNITS  (CONTINUED )

Sales 

SIRWSLS002A

Build sales relationships

SIRWSLS004A

Process product and service data

SIRWSLS005A

Analyse and achieve sales targets

SIRWSLS006A

Build sales of branded products