Qualification details

Release  

Comments 

Release 2

Editorial updates.

First Release

SIR30212 replaces, and is equivalent to SIR30207 as the intent of the qualification remains unchanged.

The total number of units required complete this qualification has increased from 10 to 14 units

The number of core units has increased from 3 to 6 units.

The number of elective units has increased from 7 to 8 units.

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 

Communication

• use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
• persuade customers to purchase goods by communicating their features and benefits
• regularly give verbal instructions and carry out verbal instructions from other team members and supervisors
• read and interpret simple workplace documents
• complete written workplace forms and share work-related information with other team members

Teamwork

• participate in retail store teams, working independently to complete own tasks and also supporting other team members where appropriate
• lead small retail teams where required in the context of the job role, mentoring and supporting other team members

Problem-solving

• demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible
• solve a range of operational retail store problems individually or in the context of a team structure where, after clarification, existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions

Initiative and enterprise

• look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role
• translate ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level

Planning and organising

• establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current store situation
• coordinate resources to ensure that work is carried out according to timelines and priorities
• coordinate and implement changes arising from continuous improvement processes

Self-management

• understand how a personal job role fits into the context of the wider business values and directions
• work within the store culture by practising inclusive behaviour
• manage personal presentation, hygiene and time
• prioritise and complete delegated tasks
• maintain own knowledge of the job role
• review own performance and actively seek and act on advice and guidance

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• seek opportunities for formal education in the context of a current role or future retail job opportunities
• accept opportunities to learn new ways of doing things and share knowledge and skills with other store team members

Technology

• select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures
• recognise and report faulty equipment and follow workplace health and safety procedures

Core units 

SIRXCOM101

Communicate in the workplace to support team and customer outcomes

SIRXIND101

Work effectively in a customer service environment

SIRXSLS201

Sell products and services

SIRXSLS303

Build relationships with customers

SIRXWHS101

Apply safe work practices

SIRXWHS302

Maintain store safety

Elective units  

Administration 

SIRXADM002A

Coordinate retail office

Cleaning and Maintenance 

SIRXCLM101

Organise and maintain work areas

Client and Customer Service 

SIRXCCS201

Apply point-of-sale handling procedures

SIRXCCS202

Interact with customers

SIRXCCS203

Promote loyalty programs

SIRXCCS304

Coordinate interaction with customers

Communication 

SIRXCOM202

Communicate with customers using technologies

Computer Operations and ICT Management 

SIRXICT001A

Operate retail technology

SIRXICT303

Operate retail information technology systems

Finance 

SIRXFIN003A

Produce financial reports

SIRXFIN201

Balance and secure point-of-sale terminal

Food Safety 

SIRRFSA302

Monitor food safety program

Inventory 

SIRXINV001A

Perform stock control procedures

SIRXINV002A

Maintain and order stock

Management and Leadership 

SIRXMGT001A

Coordinate work teams

SIRXMGT002A

Maintain employee relations

Marketing and Public Relations 

SIRXMPR001A

Profile a retail market

Merchandising 

SIRXMER202

Plan, create and maintain displays

SIRXMER303

Coordinate merchandise presentation

SIRXMER304

Present products

Product Knowledge 

SIRRRPK006A

Recommend liquor products

SIRRRPK007A

Recommend and fit clothing or footwear products and services

SIRRRPK008A

Recommend jewellery products and services

SIRRRPK009A

Recommend toddler and baby products

SIRRRPK010A

Recommend home and home improvement products and services

SIRRRPK011A

Recommend books or newsagency services

SIRRRPK012A

Recommend business and leisure products and services

SIRRRPK013A

Hire and sell video and DVD products and services

SIRRRPK214

Recommend specialised products and services

SIRXRPK001A

Recommend health and nutritional products and services

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services

Quality and Innovation 

SIRXQUA001A

Develop innovative ideas at work

Retail Food 

SITHFAB009A

Provide responsible service of alcohol

Retail Post 

SIRRPOS004A

Handle customer interviews and applications

Risk Management and Security 

SIRXRSK201

Minimise loss

Sales 

SIRWSLS301

Build sales relationships

SIRWSLS302

Process product and service data

SIRWSLS303

Analyse and achieve sales targets

SIRWSLS304

Build sales of branded products

SIRXSLS002A

Advise on products and services

SIRXSLS304

Coordinate sales performance