Qualification details

SIR30212 - Certificate III in Retail Operations (Release 2)


ReleaseStatusRelease date
2 (this release)Current 14/Aug/2012
(View details for release 1) Replaced13/Jun/2012

Usage recommendation:
Supersedes and is equivalent to SIR30207 - Certificate III in Retail 12/Jun/2012
Is superseded by SIR30216 - Certificate III in Retail• Not Equivalent • Qualifications combined • Packaging rules simplified. 30/Mar/2016

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
SIRRFSA302 - Monitor food safety programMonitor food safety program Elective
SIRRPOS004A - Handle customer interviews and applicationsHandle customer interviews and applications Elective
SIRRRPK006A - Recommend liquor productsRecommend liquor products Elective
SIRRRPK007A - Recommend and fit clothing or footwear and products and servicesRecommend and fit clothing or footwear and products and services Elective
SIRRRPK008A - Recommend jewellery products and servicesRecommend jewellery products and services Elective
SIRRRPK009A - Recommend toddler and baby productsRecommend toddler and baby products Elective
SIRRRPK010A - Recommend home and home improvement products and servicesRecommend home and home improvement products and services Elective
SIRRRPK011A - Recommend books or newsagency servicesRecommend books or newsagency services Elective
SIRRRPK012A - Recommend business and leisure products and servicesRecommend business and leisure products and services Elective
SIRRRPK013A - Hire and sell video and DVD products and servicesHire and sell video and DVD products and services Elective
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SchemeCodeClassification value
ANZSCO Identifier 621511 Retail Supervisor 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621511 Retail Supervisor 02/Oct/2012 
ASCO (occupation type) Identifier 8211-79 Sales Assistants Nec 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 02/Oct/2012 
Qualification/Course Level of Education Identifier 514 Certificate III 13/Jun/2012 
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Modification History

The version details of this endorsed qualification are in the table below. The latest information is at the top.



Release 2

Editorial updates.

First Release

SIR30212 replaces, and is equivalent to SIR30207 as the intent of the qualification remains unchanged.

The total number of units required complete this qualification has increased from 10 to 14 units

The number of core units has increased from 3 to 6 units.

The number of elective units has increased from 7 to 8 units.


This qualification provides the skills and knowledge for an individual to be competent in retail operations.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores

and retail fast food outlets.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • provide in-depth product and service advice in a retail environment
  • sell products and services in a variety of retail settings
  • service the point-of-sale area
  • organise and maintain work areas and displays
  • carry out specific responsibilities, such as merchandising.

Possible job titles  

  • sales assistant
  • senior sales assistant
  • customer service assistant
  • point-of-sale operator

Pathways Information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.

Pathways from the qualification 

After achieving SIR30212 Certificate III in Retail Operations, individuals may undertake:

  • SIR30312 Certificate III in Retail Supervision
  • SIR30412 Certificate III in Business-to-Business Sales
  • SIR40212 Certificate IV in Retail Management
  • SIR50112 Diploma of Retail Management
  • SIR50212 Diploma of Visual Merchandising.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Entry Requirements

To undertake this qualification, individuals will have previous retail experience in roles, such as:

  • applying point-of-sale handling procedures
  • interacting with customers
  • operating retail technology
  • performing stock control procedures
  • applying safe work practices
  • communicating in the workplace
  • minimising theft.

Examples of evidence of retail experience may include:

  • job descriptions and references from current or past employers
  • an entry interview to determine retail operational experience.

Employability Skills Summary


The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 


  • use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
  • persuade customers to purchase goods by communicating their features and benefits
  • regularly give verbal instructions and carry out verbal instructions from other team members and supervisors
  • read and interpret simple workplace documents
  • complete written workplace forms and share work-related information with other team members


  • participate in retail store teams, working independently to complete own tasks and also supporting other team members where appropriate
  • lead small retail teams where required in the context of the job role, mentoring and supporting other team members


  • demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible
  • solve a range of operational retail store problems individually or in the context of a team structure where, after clarification, existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions

Initiative and enterprise

  • look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role
  • translate ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level

Planning and organising

  • establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current store situation
  • coordinate resources to ensure that work is carried out according to timelines and priorities
  • coordinate and implement changes arising from continuous improvement processes


  • understand how a personal job role fits into the context of the wider business values and directions
  • work within the store culture by practising inclusive behaviour
  • manage personal presentation, hygiene and time
  • prioritise and complete delegated tasks
  • maintain own knowledge of the job role
  • review own performance and actively seek and act on advice and guidance


  • identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
  • seek opportunities for formal education in the context of a current role or future retail job opportunities
  • accept opportunities to learn new ways of doing things and share knowledge and skills with other store team members


  • select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures
  • recognise and report faulty equipment and follow workplace health and safety procedures

Packaging Rules

14 units must be completed:

  • 6 core units
  • 8 elective units:
  • a minimum of 5 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Core units 


Communicate in the workplace to support team and customer outcomes


Work effectively in a customer service environment


Sell products and services


Build relationships with customers


Apply safe work practices


Maintain store safety

Elective units  



Coordinate retail office

Cleaning and Maintenance 


Organise and maintain work areas

Client and Customer Service 


Apply point-of-sale handling procedures


Interact with customers


Promote loyalty programs


Coordinate interaction with customers



Communicate with customers using technologies

Computer Operations and ICT Management 


Operate retail technology


Operate retail information technology systems



Produce financial reports


Balance and secure point-of-sale terminal

Food Safety 


Monitor food safety program



Perform stock control procedures


Maintain and order stock

Management and Leadership 


Coordinate work teams


Maintain employee relations

Marketing and Public Relations 


Profile a retail market



Plan, create and maintain displays


Coordinate merchandise presentation


Present products

Product Knowledge 


Recommend liquor products


Recommend and fit clothing or footwear products and services


Recommend jewellery products and services


Recommend toddler and baby products


Recommend home and home improvement products and services


Recommend books or newsagency services


Recommend business and leisure products and services


Hire and sell video and DVD products and services


Recommend specialised products and services


Recommend health and nutritional products and services


Recommend hair, beauty and cosmetic products and services

Quality and Innovation 


Develop innovative ideas at work

Retail Food 


Provide responsible service of alcohol

Retail Post 


Handle customer interviews and applications

Risk Management and Security 


Minimise loss



Build sales relationships


Process product and service data


Analyse and achieve sales targets


Build sales of branded products


Advise on products and services


Coordinate sales performance

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- Module details

Units of competency

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