Qualification details

Release  

Comments 

First Release

SIR20212 replaces, and is equivalent to SIR20207 as the intent of the qualification remains unchanged.

The total number of units required complete this qualification remains at 14 units.

The number of core units has decreased from 9 to 8 units.

The number of elective units has increased from 5 to 6 units.

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 

Communication

• use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
• persuade customers to purchase goods by communicating their features and benefits
• regularly carry out verbal instructions from other team members and supervisors
• read and interpret workplace documents, complete written workplace forms and share work-related information with other team members

Teamwork

• work collaboratively with other team members, supporting the team, respecting and understanding others’ views, and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others

Problem-solving

• demonstrate sensitivity to customer needs and concerns
• anticipate problems and act to avoid them where possible
• solve problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending on store policy and procedures

Initiative and enterprise

• look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role
• positively accept and adapt to changes in procedures or arrangements at the store level
• take positive action to report hazards or risk situations to supervisors

Planning and organising

• understand how a personal job role fits into the context of the wider business values and directions
• plan daily work tasks and priorities in the context of the job role to achieve outcomes within set timelines
• plan tasks to work safely and manage risk according to store procedures

Self-management

• understand and follow store policies regarding work availability, rosters and work duties
• work within the store culture by practising inclusive behaviour
• manage personal presentation, hygiene and time
• prioritise and complete delegated tasks under instruction

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• accept opportunities to learn new ways of doing things and implement changes under instruction in the context of store procedures

Technology

• select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures
• recognise and report faulty equipment and follow store occupational health and safety procedures

Core units 

SIRXCCS201

Apply point-of-sale handling procedures

SIRXCCS202

Interact with customers

SIRXCLM101

Organise and maintain work areas

SIRXCOM101

Communicate in the workplace to support team and customer outcomes

SIRXICT001A

Operate retail technology

SIRXIND101

Work effectively in a customer service environment

SIRXRSK201

Minimise loss

SIRXWHS101

Apply safe work practices

Elective units 

Administration 

SIRXADM001A

Apply retail office procedures

SIRXADM002A

Coordinate retail office

Client and Customer Service 

SIRXCCS203

Promote loyalty programs

Computer Operations and ICT Management 

SIRXICT002A

Use computers as part of business and e-commerce processes

Finance 

SIRXFIN201

Balance and secure point-of-sale terminal

SIRXFIN002A

Perform retail finance duties

Food Safety 

SIRRFSA001A

Apply retail food safety practices

Inventory 

SIRXINV001A

Perform stock control procedures

SIRXINV002A

Maintain and order stock

Marketing and Public Relations 

SIRXMPR002A

Provide marketing and promotion program

SIRXMPR003A

Conduct telemarketing

Merchandising 

SFIDIST202C

Retail fresh, frozen and live seafood

SIRRMER001A

Merchandise food products*

SIRRMER002A

Pack and display meat products*

SIRRMER004A

Prepare and display bakery products*

SIRXMER201

Merchandise products

SIRXMER202

Plan, create and maintain displays

Product Knowledge 

SIRRRPK002A

Advise on meat products*

SIRRRPK004A

Advise on bakery products*

SIRRRPK005A

Advise on seafood products*

SIRRRPK214

Recommend specialised products and services

SIRXRPK001A

Recommend health and nutritional products and services

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services

Retail Food 

SITHFAB009A

Provide responsible service of alcohol

Retail Post 

SIRRPOS001A

Process postal outlet transactions

SIRRPOS002A

Handle mail received in a retail environment

SIRRPOS003A

Deliver mail in a retail environment

Sales 

SIRXSLS201

Sell products and services

SIRXSLS002A

Advise on products and services

Working in Industry 

SIRXIND102

Plan a career in the retail industry