Modification History
The version details of this endorsed qualification are in the table below. The latest information is at the top.
Release |
Comments |
First Release |
SIR20212 replaces, and is equivalent to SIR20207 as the intent of the qualification remains unchanged. The total number of units required complete this qualification remains at 14 units. The number of core units has decreased from 9 to 8 units. The number of elective units has increased from 5 to 6 units. |
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
Job roles
Individuals with this qualification are able to perform roles, such as:
- provide product and service advice in a retail store
- sell products and services in a variety of retail settings
- work as a checkout operator
- check stock and replenish shelves
- organise and maintain work areas and displays.
Possible job titles
- sales assistant
- customer service assistant
Pathways Information
This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.
Pathways into the qualification
Individuals may undertake the qualification with little or no experience in the industry.
Pathways from the qualification
After achieving SIR20212 Certificate II in Retail Services, individuals may undertake:
- SIR30212 Certificate III in Retail Operations
- SIR30312 Certificate III in Retail Supervision
- SIR30412 Certificate III in Business-to-Business Sales.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
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The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification. |
|
Employability skill |
Industry/enterprise requirements for this qualification include: |
Communication |
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Teamwork |
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Problem-solving |
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Initiative and enterprise |
|
Planning and organising |
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Self-management |
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Learning |
|
Technology |
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Packaging Rules
14 units must be completed:
- 8 core units
- 6 elective units:
- a minimum of 3 units must be selected from the elective unit list below
- a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
Core units |
|
SIRXCCS201 |
Apply point-of-sale handling procedures |
SIRXCCS202 |
Interact with customers |
SIRXCLM101 |
Organise and maintain work areas |
SIRXCOM101 |
Communicate in the workplace to support team and customer outcomes |
SIRXICT001A |
Operate retail technology |
SIRXIND101 |
Work effectively in a customer service environment |
SIRXRSK201 |
Minimise loss |
SIRXWHS101 |
Apply safe work practices |
Elective units |
|
Administration |
|
SIRXADM001A |
Apply retail office procedures |
SIRXADM002A |
Coordinate retail office |
Client and Customer Service |
|
SIRXCCS203 |
Promote loyalty programs |
Computer Operations and ICT Management |
|
SIRXICT002A |
Use computers as part of business and e-commerce processes |
Finance |
|
SIRXFIN201 |
Balance and secure point-of-sale terminal |
SIRXFIN002A |
Perform retail finance duties |
Food Safety |
|
SIRRFSA001A |
Apply retail food safety practices |
Inventory |
|
SIRXINV001A |
Perform stock control procedures |
SIRXINV002A |
Maintain and order stock |
Marketing and Public Relations |
|
SIRXMPR002A |
Provide marketing and promotion program |
SIRXMPR003A |
Conduct telemarketing |
Merchandising |
|
SFIDIST202C |
Retail fresh, frozen and live seafood |
SIRRMER001A |
Merchandise food products* |
SIRRMER002A |
Pack and display meat products* |
SIRRMER004A |
Prepare and display bakery products* |
SIRXMER201 |
Merchandise products |
SIRXMER202 |
Plan, create and maintain displays |
Product Knowledge |
|
SIRRRPK002A |
Advise on meat products* |
SIRRRPK004A |
Advise on bakery products* |
SIRRRPK005A |
Advise on seafood products* |
SIRRRPK214 |
Recommend specialised products and services |
SIRXRPK001A |
Recommend health and nutritional products and services |
SIRXRPK002A |
Recommend hair, beauty and cosmetic products and services |
Retail Food |
|
SITHFAB009A |
Provide responsible service of alcohol |
Retail Post |
|
SIRRPOS001A |
Process postal outlet transactions |
SIRRPOS002A |
Handle mail received in a retail environment |
SIRRPOS003A |
Deliver mail in a retail environment |
Sales |
|
SIRXSLS201 |
Sell products and services |
SIRXSLS002A |
Advise on products and services |
Working in Industry |
|
SIRXIND102 |
Plan a career in the retail industry |
* This unit has a prerequisite unit SIRRFSA001A Apply retail food safety practices.