Modification History
Not applicable.
Description
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision
This qualification is suitable for an Australian Apprenticeship pathway.
Delivery of the Certificate II in Retail would be appropriate for VET in Schools delivery.
Job roles
Individuals with this qualification are able to perform roles, such as:
- providing product and service advice in a retail store
- selling products and services in variety of retail settings
- operating a checkout area
- preparing and selling fast food items
- store, rotate and replenish food stock
- checking stock and replenishing retail shelves
- organising and maintaining work areas and displays.
Possible job titles include:
- sales assistant
- customer service representative
- crew member
- checkout operator.
Pathways Information
Not applicable.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Entry requirements
There are no prerequisites for entry to this qualification.
Employability Skills Summary
EMPLOYABILITY SKILLS SUMMARY
SIR20207 Certificate II in Retail
The following table contains a summary of the employability skills required by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
|
Employability skill |
Industry /enterprise requirements for this qualification include : |
|
Communication |
Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values. Persuade customers to purchase goods by communicating their features and benefits. Regularly carry out verbal instructions from other team members and supervisors. Read and interpret workplace documents, complete written workplace forms and share work related information with other team members. |
|
Teamwork |
Work collaboratively with other team members, supporting the team, respecting and understanding others' views and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others. |
|
Problem solving |
Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve problems in the context of a team structure where after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending upon store policy and procedures. |
|
Initiative and enterprise |
Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role. Positively accept and adapt to changes in procedures or arrangements at the store level. Take positive action to report hazards or risk situations to supervisors. |
|
Planning and organising |
Understand how a personal job role fits into the context of the wider business values and directions. Plan daily work tasks and priorities within the context of the job role to achieve outcomes within set timelines. Plan tasks to work safely and manage risk according to store procedures. |
|
Self-management |
Understand and follow store policies regarding work availability, rosters and work duties. Work within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete delegated tasks under instruction |
|
Learning |
Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work. Accept opportunities to learn new ways of doing things and implement changes under instruction within the context of store procedures. |
|
Technology |
Use of point-of-sale systems and/or select and use a range of other retail technology; in the context of available equipment and store procedures. Recognise and report faulty equipment and follow store occupational health and safety procedures. |
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the Retail industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Packaging Rules
|
QUALIFICATION RULES To achieve a Certificate II in Retail, 14 units must be completed:
A maximum of 2 elective units may be selected from the General Elective Units listed below. A maximum of 2 elective units may be selected from another endorsed Training Package or accredited course These must be units which are packaged within a Certificate II or III qualification in the parent Training Package. In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors). |
|
CORE UNITS |
|
|
SIRXCCS001A |
Apply point-of-sale handling procedures |
|
SIRXCCS002A |
Interact with customers |
|
SIRXCLM001A |
Organise and maintain work areas |
|
SIRXCOM001A |
Communicate in the workplace |
|
SIRXICT001A |
Operate retail technology |
|
SIRXIND001A |
Work effectively in a retail environment |
|
SIRXINV001A |
Perform stock control procedures |
|
SIRXOHS001A |
Apply safe working practices |
|
SIRXRSK001A |
Minimise theft |
|
ELECTIVE UNITS GROUP A : GENERAL SELLING STREAM |
|
|
Sales |
|
|
SIRXSLS001A |
Sell products and services |
|
SIRXSLS002A |
Advise on products and services |
|
Merchandising |
|
|
SIRXMER001A |
Merchandise products |
|
SIRXMER005A |
Create a display |
|
Finance |
|
|
SIRXFIN001A |
Balance point-of-sale terminal |
|
Retail Post |
|
|
SIRRPOS001A |
Process postal outlet transactions |
|
ELECTIVE UNITS GROUP B : GENERAL FOOD SELLING STREAM |
|
|
Food Safety |
|
|
SIRRFSA001A |
Apply retail food safety practices |
|
Merchandising |
|
|
SFIDIST202B |
Retail fresh, frozen and live seafood |
|
SIRRMER001A |
Merchandise food products |
|
SIRRMER002A |
Pack and display meat products |
|
SIRRMER003A |
Prepare and display fast food items |
|
SIRRMER004A |
Prepare and display bakery products |
|
Product Knowledge |
|
|
SIRRRPK001A |
Advise on food products and services |
|
SIRRRPK002A |
Advise on meat products |
|
SIRRRPK003A |
Advise on fast food products |
|
SIRRRPK004A |
Advise on bakery products |
|
SIRRRPK005A |
Advise on seafood products |
|
GENERAL ELECTIVE UNITS |
|
|
Administration |
|
|
BSBINM202A |
Handle mail |
|
SIRXADM001A |
Apply retail office procedures |
|
SIRXADM002A |
Coordinate retail office |
|
Computer Operations and ICT Management |
|
|
BSBWOR204A |
Use business technology |
|
SIRXICT002A |
Use computers as part of business and e-commerce processes |
|
Finance |
|
|
SIRXFIN001A |
Balance point-of-sale terminal |
|
SIRXFIN002A |
Perform retail finance duties |
|
Food Safety |
|
|
SIRRFSA001A |
Apply retail food safety practices |
|
Goods Handling |
|
|
TDTA1197B |
Package goods |
|
TDTA2197B |
Despatch stock |
|
TDTD197B |
Shift materials safely using manual handling methods |
|
Inventory |
|
|
SIRXINV002A |
Maintain and order stock |
|
Merchandising |
|
|
SFIDIST202B |
Retail fresh, frozen and live seafood |
|
SIRRMER001A |
Merchandise food products |
|
SIRRMER002A |
Pack and display meat products |
|
SIRRMER003A |
Prepare and display fast food items |
|
SIRRMER004A |
Prepare and display bakery products |
|
SIRXMER001A |
Merchandise products |
|
SIRXMER005A |
Create a display |
|
Marketing and Public Relations |
|
|
SIRXMPR002A |
Provide marketing and promotion program support |
|
SIRXMPR003A |
Conduct telemarketing |
|
Occupational Health and Safety |
|
|
SITXOHS002A |
Follow workplace hygiene procedures |
|
GENERAL ELECTIVE UNITS (CONTINUED ) |
|
|
Product Knowledge |
|
|
BSBPRO401A |
Develop product knowledge |
|
SIRRRPK001A |
Advise on food products and services |
|
SIRRRPK002A |
Advise on meat products |
|
SIRRRPK003A |
Advise on fast food products |
|
SIRRRPK004A |
Advise on bakery products |
|
SIRRRPK005A |
Advise on seafood products |
|
SIRRRPK006A |
Recommend liquor products |
|
SIRXRPK001A |
Recommend health and nutritional products and services |
|
SIRXRPK002A |
Recommend hair, beauty and cosmetic products and services |
|
SIRRRPK014A |
Recommend specialised products and services |
|
Retail Food |
|
|
SITHCCC001A |
Organise and prepare food |
|
SITHCCC003A |
Receive and store kitchen supplies |
|
SITHFAB009A |
Provide responsible service of alcohol |
|
SITHFAB010B |
Prepare and serve non-alcoholic beverages |
|
SITHFAB012A |
Prepare and serve espresso coffee |
|
Retail Post |
|
|
SIRRPOS001A |
Process postal outlet transactions |
|
SIRRPOS002A |
Handle mail received in a retail environment |
|
SIRRPOS003A |
Deliver mail in a retail environment |
|
Sales |
|
|
SIRXSLS001A |
Sell products and services |
|
SIRXSLS002A |
Advise on products and services |
