Qualification details

SIR20207 - Certificate II in Retail (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 26/Feb/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to SIR20212 - Certificate II in Retail Services 13/Jun/2012
Supersedes and is equivalent to WRR20102 - Certificate II in Retail Operations 26/Feb/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the 'Code' columnTitleSort Table listing Units of Competency by the 'Title' columnEssential
BSBINM202A - Handle mailHandle mail N/A
BSBPRO401A - Develop product knowledgeDevelop product knowledge N/A
BSBWOR204A - Use business technologyUse business technology N/A
SFIDIST202B - Retail fresh, frozen and live seafoodRetail fresh, frozen and live seafood N/A
SIRRFSA001A - Apply retail food safety practicesApply retail food safety practices N/A
SIRRMER001A - Merchandise food productsMerchandise food products N/A
SIRRMER002A - Pack and display meat productsPack and display meat products N/A
SIRRMER003A - Prepare and display fast food itemsPrepare and display fast food items N/A
SIRRMER004A - Prepare and display bakery productsPrepare and display bakery products N/A
SIRRPOS001A - Process postal outlet transactionsProcess postal outlet transactions N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621111 Sales Assistant (General) 
ASCO (occupation type) Identifier 6211 Sales Representatives 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 521 Certificate II 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621111 Sales Assistant (General) 23/Oct/2008 
ASCO (occupation type) Identifier 6211 Sales Representatives 23/Oct/2008 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 23/Oct/2008 
Qualification/Course Level of Education Identifier 521 Certificate II 26/Feb/2011 
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Modification History

Not applicable.

Description

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision

This qualification is suitable for an Australian Apprenticeship pathway.

Delivery of the Certificate II in Retail would be appropriate for VET in Schools delivery.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • providing product and service advice in a retail store
  • selling products and services in variety of retail settings
  • operating a checkout area
  • preparing and selling fast food items
  • store, rotate and replenish food stock
  • checking stock and replenishing retail shelves
  • organising and maintaining work areas and displays.

Possible job titles include:

  • sales assistant
  • customer service representative
  • crew member
  • checkout operator.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Entry requirements 

There are no prerequisites for entry to this qualification.

Employability Skills Summary

EMPLOYABILITY SKILLS SUMMARY 

SIR20207 Certificate II in Retail 

The following table contains a summary of the employability skills required by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill 

Industry /enterprise requirements for this qualification include :

Communication 

Use questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values. Persuade customers to purchase goods by communicating their features and benefits. Regularly carry out verbal instructions from other team members and supervisors. Read and interpret workplace documents, complete written workplace forms and share work related information with other team members.

Teamwork 

Work collaboratively with other team members, supporting the team, respecting and understanding others' views and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others.

Problem solving 

Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve problems in the context of a team structure where after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending upon store policy and procedures.

Initiative and enterprise 

Look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role. Positively accept and adapt to changes in procedures or arrangements at the store level. Take positive action to report hazards or risk situations to supervisors.

Planning and organising 

Understand how a personal job role fits into the context of the wider business values and directions. Plan daily work tasks and priorities within the context of the job role to achieve outcomes within set timelines. Plan tasks to work safely and manage risk according to store procedures.

Self-management 

Understand and follow store policies regarding work availability, rosters and work duties. Work within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete delegated tasks under instruction

Learning 

Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work. Accept opportunities to learn new ways of doing things and implement changes under instruction within the context of store procedures.

Technology 

Use of point-of-sale systems and/or select and use a range of other retail technology; in the context of available equipment and store procedures. Recognise and report faulty equipment and follow store occupational health and safety procedures.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the Retail industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Packaging Rules

QUALIFICATION RULES 

To achieve a Certificate II in Retail, 14 units must be completed:

  • all 9 core units
  • 3 units from either Elective Units Group A - General Selling or Elective Units Group B - General Food Selling.
  • 2 elective units:

A maximum of 2 elective units may be selected from the General Elective Units listed below.

A maximum of 2 elective units may be selected from another endorsed Training Package or accredited course These must be units which are packaged within a Certificate II or III qualification in the parent Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

CORE UNITS 

SIRXCCS001A

Apply point-of-sale handling procedures

SIRXCCS002A

Interact with customers

SIRXCLM001A

Organise and maintain work areas

SIRXCOM001A

Communicate in the workplace

SIRXICT001A

Operate retail technology

SIRXIND001A

Work effectively in a retail environment

SIRXINV001A

Perform stock control procedures

SIRXOHS001A

Apply safe working practices

SIRXRSK001A

Minimise theft

ELECTIVE UNITS GROUP A : GENERAL SELLING STREAM 

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

Merchandising 

SIRXMER001A

Merchandise products

SIRXMER005A

Create a display

Finance 

SIRXFIN001A

Balance point-of-sale terminal

Retail Post 

SIRRPOS001A

Process postal outlet transactions

ELECTIVE UNITS GROUP B : GENERAL FOOD SELLING STREAM 

Food Safety 

SIRRFSA001A

Apply retail food safety practices

Merchandising 

SFIDIST202B

Retail fresh, frozen and live seafood

SIRRMER001A

Merchandise food products

SIRRMER002A

Pack and display meat products

SIRRMER003A

Prepare and display fast food items

SIRRMER004A

Prepare and display bakery products

Product Knowledge 

SIRRRPK001A

Advise on food products and services

SIRRRPK002A

Advise on meat products

SIRRRPK003A

Advise on fast food products

SIRRRPK004A

Advise on bakery products

SIRRRPK005A

Advise on seafood products

GENERAL ELECTIVE UNITS 

Administration 

BSBINM202A

Handle mail

SIRXADM001A

Apply retail office procedures

SIRXADM002A

Coordinate retail office

Computer Operations and ICT Management 

BSBWOR204A

Use business technology

SIRXICT002A

Use computers as part of business and e-commerce processes

Finance 

SIRXFIN001A

Balance point-of-sale terminal

SIRXFIN002A

Perform retail finance duties

Food Safety 

SIRRFSA001A

Apply retail food safety practices

Goods Handling 

TDTA1197B

Package goods

TDTA2197B

Despatch stock

TDTD197B

Shift materials safely using manual handling methods

Inventory 

SIRXINV002A

Maintain and order stock

Merchandising 

SFIDIST202B

Retail fresh, frozen and live seafood

SIRRMER001A

Merchandise food products

SIRRMER002A

Pack and display meat products

SIRRMER003A

Prepare and display fast food items

SIRRMER004A

Prepare and display bakery products

SIRXMER001A

Merchandise products

SIRXMER005A

Create a display

Marketing and Public Relations 

SIRXMPR002A

Provide marketing and promotion program support

SIRXMPR003A

Conduct telemarketing

Occupational Health and Safety 

SITXOHS002A

Follow workplace hygiene procedures

GENERAL ELECTIVE UNITS  (CONTINUED )

Product Knowledge 

BSBPRO401A

Develop product knowledge

SIRRRPK001A

Advise on food products and services

SIRRRPK002A

Advise on meat products

SIRRRPK003A

Advise on fast food products

SIRRRPK004A

Advise on bakery products

SIRRRPK005A

Advise on seafood products

SIRRRPK006A

Recommend liquor products

SIRXRPK001A

Recommend health and nutritional products and services

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services

SIRRRPK014A

Recommend specialised products and services

Retail Food 

SITHCCC001A

Organise and prepare food

SITHCCC003A

Receive and store kitchen supplies

SITHFAB009A

Provide responsible service of alcohol

SITHFAB010B

Prepare and serve non-alcoholic beverages

SITHFAB012A

Prepare and serve espresso coffee

Retail Post 

SIRRPOS001A

Process postal outlet transactions

SIRRPOS002A

Handle mail received in a retail environment

SIRRPOS003A

Deliver mail in a retail environment

Sales 

SIRXSLS001A

Sell products and services

SIRXSLS002A

Advise on products and services

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