Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to identify funeral needs and make appropriate funeral arrangements. |
Application of the Unit
Application of the unit |
This unit applies to funeral directing staff whose primary role includes arranging funerals. It requires the application of communication, planning and problem-solving skills to liaise with clients and funeral and external personnel to identify, organise and schedule funerals. It involves working autonomously and coordinating the work of others. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Identify funeral needs. |
1.1 |
Consult client to determine funeral service location and identify special requirements . |
1.2 |
Explain range and cost of funeral arrangements to client according to workplace policies and procedures , and relevant legislation . |
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1.3 |
Offer option of viewing the deceased and explain relevant guidelines . |
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1.4 |
Confirm funeral arrangements with client according to workplace policies and procedures. |
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2 |
Arrange funeral. |
2.1 |
Liaise with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements. |
2.2 |
Liaise with appropriate personnel to determine their needs and requirements. |
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2.3 |
Consult with client to finalise and confirm funeral arrangements. |
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2.4 |
Identify and organise required resources according to workplace policies and procedures. |
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2.5 |
Brief associated staff members on funeral arrangements and their roles and responsibilities. |
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3 |
Review and finalise funeral arrangements. |
3.1 |
Prepare and complete relevant documentation in consultation with client and obtain client's endorsement. |
3.2 |
Receive and review completed funeral documentation according to workplace policies and procedures, and relevant legislation. |
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3.3 |
Maintain contact with family to ensure changes to arrangements are identified and addressed. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Methods of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Client may include: |
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Funeral service location may include: |
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Special requirements may include: |
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Workplace policies and procedures may include: |
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Relevant legislation and regulations may include: |
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Relevant guidelines may relate to: |
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Funeral arrangements may include: |
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Relevant funeral personnel may include: |
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Appropriate personnel may include: |
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Resources may include: |
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Relevant documentation may include: |
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Unit Sector(s)
Sector |
Funeral Services |
Competency field
Competency field |
Funeral Operations |