Modification History
Not applicable.
Unit Descriptor
This unit covers management of group processes in the resources and infrastructure industries. It includes developing working relationship frameworks and processes, negotiating work plans with teams and individuals, and managing inter-group and intra-group processes. Licensing, legislative, regulatory and certification requirements that apply to this unit can vary between states, territories, and industry sectors. Relevant information must be sourced prior to application of the unit.
Application of the Unit
This unit is appropriate for those working in a management or supervisory role at worksites within:
- Civil construction
- Coal mining
- Drilling
- Extractive industries
- Metalliferous mining
Licensing/Regulatory Information
Refer to Unit Descriptor.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Develop working relationship frameworks and processes |
1.1. Access, interpret and apply compliance documentation and requirements relevant to the work activity 1.2. Analyse the organisational and worksite culture and work environment and develop an appropriate management style 1.3. Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion 1.4. Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony 1.5. Establish processes designed to ensure employee participation in decision making 1.6. Provide timely information about organisational plans and activities, emerging threats and opportunities at a level and pace appropriate to the individuals concerned 1.7. Develop processes and ground rules to ensure that people at the worksite are treated with respect 1.8. Honour commitments and undertakings entered into with employees 1.9. Provide employees with sufficient support to achieve work objectives 1.10. Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given 1.11. Provide reports on activities, progress, results and achievements in a timely and accurate manner 1.12. Ensure that proposals for action are clear and realistic 1.13. Take constructive efforts to resolve disagreements and maintain good working relationships to ensure work objectives are met and workplace harmony maintained |
2. Negotiate work plans with teams and individuals to achieve objectives |
2.1. Plan work targets from organisational and worksite goals 2.2. Plan work methods to maximise the use of available resources 2.3. Assess the degree of direction required by individuals and use to best effect in overall work planning 2.4. Agree to realistic work targets with individuals and teams to optimise the use of resources and existing competencies of personnel 2.5. Design work targets and methods to ensure that the worksite's objectives are achieved 2.6. Clearly define and record team and individual responsibilities and limits of authority 2.7. Ensure that allocated work activities provide individuals with suitable learning opportunities |
3. Manage inter-group and intra-group processes |
3.1. Promote clear and relevant work values indicating the limits of acceptable practice 3.2. Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable 3.3. Resource problems and conflicts adequately to achieve timely resolution 3.4. Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained 3.5. Apply disciplinary sanctions where necessary |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to manage group processes:
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Required knowledge |
Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to manage group processes:
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
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Context of and specific resources for assessment |
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Method of assessment |
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical applications using more than one of the following assessment methods:
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Guidance information for assessment |
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Compliance documentation and requirements may include: |
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Management operates within: |
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Management may assume varying roles including: |
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Management will typically make decisions to: |
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Consultation may typically include: |
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Negotiation may be with a variety of internal or external sources and be: |
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Resources may include: |
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Unit Sector(s)
Leadership and Teamwork
Competency field
Refer to Unit Sector(s).
Co-requisite units
Not applicable.