Modification History
Not applicable.
Unit Descriptor
This unit covers the management of non-routine, complex technical situations in the resources and infrastructure industries. It includes collecting and analysing information, diagnosing and solving complex problems, managing non-routine, complex technical operations and using technology effectively. Licensing, legislative, regulatory and certification requirements that apply to this unit can vary between states, territories, and industry sectors. Relevant information must be sourced prior to application of the unit.
Application of the Unit
This unit is appropriate for those working in a supervisory role or as a technical specialist, at worksites within:
- Civil construction
- Coal mining
- Drilling
- Extractive industries
- Metalliferous mining
Licensing/Regulatory Information
Refer to Unit Descriptor.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Collect and analyse information |
1.1. Access, interpret and apply compliance documentation relevant to the work activity 1.2. Anticipate problems by constantly monitoring and analysing all available information 1.3. Identify operational problems promptly and consider from an operational and client perspective 1.4. Assess information for relevance and applicability 1.5. Access other sources of information to assist in problem solving |
2. Diagnose and solve complex problems |
2.1. Diagnose actual problem using all available information 2.2. Determine a range of possible solutions from extensive knowledge and experience 2.3. Communicate diagnostic parameters to senior management 2.4. Analyse problems for any long term impact and assess potential solutions 2.5. Decide most appropriate action 2.6. Carry out calculations necessary to implement action 2.7. Implement action to resolve the immediate problem 2.8. Monitor effectiveness of action 2.9. Feed results of action taken through to supervisors and management |
3. Manage non-routine/complex technical operations |
3.1. Apply a depth and breadth of knowledge and experience to all operations 3.2. Recognise and anticipate potential problems in both routine and non -routine and complex technical operations , and implement contingency planning 3.3. Adapt to client paperwork and record keeping forms and document unusual requests 3.4. Work independently of management 3.5. Take responsibility for decision-making processes on the job 3.6. Prepare necessary reports for a range of relevant topics |
4. Use technology effectively |
4.1. Use well developed physical and sensory skills to operate equipment to fullest capacity and anticipate potential problems 4.2. Apply scientific and technological principles to evaluate and reshape operational procedures |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out or possess the following, as required to manage non-routine, complex situations:
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Required knowledge |
Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following, as required to manage non-routine, complex situations:
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
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Context of and specific resources for assessment |
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Method of assessment |
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:
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Guidance information for assessment |
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Compliance documentation may include: |
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Problems may include: |
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Information sources may include: |
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Depth and breadth of knowledge and experience may relate to: |
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Non-routine and complex technical operations may include: |
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Unit Sector(s)
Business Effectiveness
Competency field
Refer to Unit Sector(s).
Co-requisite units
Not applicable.