Modification History
PUAEMR014A Release 2: Layout adjusted. Content reviewed.
PUAEMR014A Release 1: Primary release.
Unit Descriptor
This unit covers the outcomes required to deliver administrative, technical, and/or professional services in a recovery context by professionals and volunteers working within a framework of existing emergency management legislation, regulations, plans and arrangements.
Application of the Unit
The range of services provided will vary markedly with the scale and type of emergency and will address aspects of recovery in the social, built, economic and natural environments.
No licencing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a Unit of Competency. |
Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide. |
Elements and Performance Criteria
1 Clarify service delivery requirements |
1.1 Nature of own service role is established within the context of the overall emergency recovery strategy and service delivery model. 1.2 Scope, limits and priorities for required recovery services are confirmed with stakeholders . 1.3 Range of information to be collected during service delivery is confirmed. 1.4 Effective communication is established with recovery services manager and other service providers to ensure integration of service delivery and collection of information . |
2 Develop an action plan for service delivery |
2.1 An action plan is developed in consultation with stakeholders and to organisational standards . 2.2 Service delivery implications of potential short, medium and long term recovery issues are considered. 2.3 Contingencies to address the most likely recovery issues are developed. 2.4 Strategies are implemented to ensure the well-being of all staff. 2.5 Action plan is communicated to all stakeholders. |
3 Deliver recovery services |
3.1 Own team members are briefed/debriefed and assigned tasks and roles consistent with their capability/capacity. 3.2 Services are delivered in a timely, flexible, equitable and culturally appropriate manner. 3.3 Services are delivered in cooperation with other service providers to ensure seamless service delivery. 3.4 All requests for services outside assigned scope are referred to the appropriate service provider. 3.5 Established protocols and administration systems are used to track jobs and expenditure. 3.6 Confidentiality of information about businesses and individuals is maintained. 3.7 Quality and progress of service delivery is monitored and adjusted within agreed scope. 3.8 Information about community needs, service level activity and suggested improvements to service delivery is collected and reported to recovery services manager. |
Required Skills and Knowledge
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
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Required Knowledge |
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Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Assessment must confirm the ability to:
Consistency in performance Competency should be demonstrated in at least two contexts (either simulated or real-life) such as:
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Context of and specific resources for assessment |
Context of assessment Competency should be assessed delivering recovery services in the workplace or in a simulated workplace environment. Specific resources for assessment Access is required to community and the opportunity to deliver recovery services during an actual or simulated emergency. |
Guidance information for assessment |
This unit contains many transferable skills, such as communication, consultation, research and analysis skills that can be applied in the emergency recovery context. Assessors should use formative assessment strategies in a simulated environment to contextualise underpinning knowledge. Summative assessment may not be possible in a real-world environment and assessors should confirm that simulated environments are sufficiently complex to be realistic. |
Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. |
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Service delivery may include: |
in the social environment:
in the built environment:
in the natural environment:
in the economic environment:
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Stakeholders may include: |
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Service providers may include: |
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Collection of information may include: |
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Organisational standards may include: |
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Unit Sector(s)
Not applicable.