Modification History
Release |
TP Version |
Comments |
3 |
PUA12 V2.1 |
Editorial changes. |
2 |
PUA12 V2 |
Layout adjusted. |
1 |
PUA00 V8.1 |
Primary release. |
Unit Descriptor
This unit covers the competency required to receive and action incoming calls and enquiries about an uncontrolled hazardous materials situation.
'Hazardous materials' is a generic term used to refer to an incident involving any material such as dangerous goods and hazardous substances that poses an unreasonable risk to life, property and the environment.
Application of the Unit
This unit applies to personnel who process emergency calls for assistance and routine enquiries in an emergency communications centre.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
PUAECO001A Operate telephony systems
Employability Skills Information
PUAECO001A Operate telephony systems.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a Unit of Competency. |
Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Gather information in relation to a call/enquiry about an uncontrolled hazardous materials situation |
1.1 Caller is questioned, prompted and/or interrogated about the potential hazardous materials situation. 1.2 A range of sources is used to identify hazardous materials information based on information received from the caller. 1.3 Specific hazardous materials present at the scene are identified. |
2. Analyse information gathered in relation to an uncontrolled hazardous materials situation |
2.1 Information about the dangerous good or hazardous substance is gathered using a range of sources. 2.2 Information obtained from the caller is assessed to determine the level of immediate risk to personnel and the public. 2.3 Information gathered about dangerous good or hazardous substance is interpreted. 2.4 Information accessed about appropriate safety precautions and remedial action is applied to the current situation. |
3. Transmit appropriate information to attending personnel |
3.1 Relevant information about the hazardous material, potential risk and safety precautions is conveyed to attending personnel, in accordance with organisational procedures. 3.2 Information transmitted is recorded in accordance with organisational procedures. 3.3 Resources appropriate for use in hazardous materials situations are located and dispatched. |
Required Skills and Knowledge
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
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Required Knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Assessment must confirm the ability to:
Consistency in performance Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include a range of different hazardous materials situations. |
Context of and specific resources for assessment |
Context of assessment Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace. Specific resources for assessment Access is required to:
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Method of assessment |
This unit may be assessed with the following units:
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook. Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment. Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
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Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. |
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Dangerous goods are: |
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Hazardous substances are: |
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Sources used to identify hazardous materials information may include: |
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Specific hazardous materials may include: |
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Gathering information about the dangerous good or hazardous substance may include: |
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Interpreting information gathered about dangerous good or hazardous substance may include: |
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Resources may include: |
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Unit Sector(s)
Not applicable.