Qualification details

Release 

TP version 

Comments 

2

PUA12 V2

Imported units updated

1

PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA42710. Packaging rules wording revised, imported units updated, elective groupings changed. Equivalent.

Employability Skill 

Employability Skills Statement 

Communication 

• communicate effectively with peers and agency management
• liaise with appropriate agencies to meet service delivery requirements
• record incident and or event information accurately in accordance with organisational requirements

Teamwork 

• allocate, supervise and review shift activities of the team
• maintain effective coordination and liaison with support services and other agencies to optimise incident resourcing
• maintain liaison with senior management and on-call personnel

Problem solving 

• analyse and remediate system faults and equipment failures
• identify improvements/amendments to policy, systems and procedures
• review activity against the policies, practices and training to identify any discrepancies

Initiative and enterprise 

• identify threats and events that are likely to impact on the emergency communications centre's ability to maintain service delivery
• monitor welfare and safety of personnel and take appropriate action as required
• select an appropriate location for the brief/debrief

Planning and organising 

• maintain emergency communications centre staffing levels during times of peak workload
• maintain rosters, in accordance with level of responsibility
• maintain physical resources required for the operations of the centre at an appropriate level

Self-management 

• manage time effectively
• operate under general direction and limited supervision
• participate as a member of the management team as required

Learning 

• learn about the principles of leadership
• learn about the principles of supervision
• learn about self management issues such as time management, workplace administration requirements

Technology 

• manage information systems
• retrieve and collate data from the organisation's system

Code 

Core Units 

PUAECO009A

Coordinate emergency communications centre operations

PUAECO010A

Maintain standards of emergency service delivery

PUACOM001C

Communicate in the workplace

PUACOM003B

Manage information

PUAOHS001C

Follow defined occupational health and safety policies and procedures

PUAOPE015A

Conduct briefings and debriefings

PUATEA001B

Work in a team

PUATEA002B

Work autonomously

PUATEA003B

Lead, manage and develop teams

BSBCON401A

Work effectively in a business continuity context

TAEDEL301A

Provide work skill instruction

Code 

Elective Units 

Group A 

BSBOHS405B

Contribute to the implementation of emergency procedures

BSBOHS407A

Monitor safe workplaces

Code 

Elective Units 

Group B 

TAEASS301B

Contribute to assessment

*The following three TAAASS units only count for one unit:

TAEASS401B

Plan assessment activities and processes

TAEASS402B

Assess competence

TAEASS403B

Participate in assessment validation

Code 

Elective Units 

Group C 

PUACOM012B

Liaise with media at a local level

PUAECO011A

Support logistics in the field

PUAMAN005B

Manage projects

NOTE 

BSB units have been imported from the BSB07 Business Services Training Package.

TAE units have been imported from the TAE10 Training and Education Training Package.

Information about customising PUA12 Public Safety Training Package qualifications in the Customisation of Qualifications section.