Qualification details

Release 

TP version 

Comments 

1.1

PUA12 v1.1

Packaging rules corrected.

1

PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA33010. Packaging rules wording revised, imported units updated, elective groupings changed. Equivalent.

Employability Skill 

Employability Skills Statement 

Communication 

• control the conversation to ensure necessary information is obtained from the caller
• use active listening skills and questioning techniques to clarify issues
• use codes, abbreviations, prowords or specialist terminology in the transmission of information

Teamwork 

• encourage and acknowledge participation by team members
• make contributions to participative arrangements in the workplace (such as occupational health and safety committees team or workgroup meetings) within organisational procedures and scope of responsibilities and competencies
• request assistance in the completion of tasks from other team members where appropriate

Problem solving 

• identify and communicate difficulties/problem areas to the appropriate person
• identify and report faulty equipment in accordance with the organisation's policies and procedures, and employ alternative strategies employed when necessary
• make decisions and solve problems to prioritise requests

Initiative and enterprise 

• make contributions to identifying team goals and objectives
• raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation
• understand, acknowledge and accurately represent to others where required, views and opinions of individuals or a group

Planning and organising 

• prioritise request/s for assistance in accordance with agency protocols and legislation where required
• receive, record and relay information
• summarise and communicate information using clear and appropriate language, in accordance with the organisation's policies and procedures

Self-management 

• maintain readiness in periods of low operational activity
• manage stress
• respond calmly to multiple demands in high operational activity

Learning 

• learn about communication protocols
• learn about the meaning of occupational health and safety signs and symbols relevant to area of work
• learn about the types of emergencies (with regards to relevant legislation)

Technology 

• effectively use telephony equipment, radios, computer systems and associated software
• use equipment designed to receive incoming incident calls/enquiries in accordance with the organisation's and supplier's procedures
• use equipment relating to incident/information management

Code 

Core Units 

PUACOM001C

Communicate in the workplace

PUAECO001A

Operate telephony systems

PUAECO002A

Process emergency incident calls and enquiries

PUAECO003A

Operate and control radio networks

PUAECO004A

Operate computer aided dispatch system

PUAECO005A

Dispatch resources from within an emergency communications centre

PUAOHS001C

Follow defined occupational health and safety policies and procedures

PUATEA001B

Work in a team

Code 

Elective Units 

Group A 

PUAEME001B

Provide emergency care

HLTFA201B

Provide basic emergency life support

Code 

Elective Units 

Group B 

PUAECO006A

Read and interpret maps

PUAECO007A

Respond to and maintain monitored alarm systems

PUAECO008A

Receive and action notification of uncontrolled hazardous materials situations

∟ PUAECO001A Operate telephony systems

PUAFIR201B

Prevent injury

PUAOPE013A

Operate communications systems and equipment

PUASES012A

Work as a team member in an emergency operations centre

PUATEA002B

Work autonomously

PUATEA004D

Work effectively in a public safety organisation

NOTE 

HLT unit has been imported from the HLT07 Health Training Package.

Information about customising PUA12 Public Safety Training Package qualifications in the Customisation of Qualifications section of this volume.