Qualification details

Release 

TP version 

Comments 

3

PUA12 V2.1

Imported units updated.

2

PUA12 V2

Imported units updated

1

PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA31404. Packaging rules wording revised, imported units updated. Equivalent.

Employability Skill 

Employability Skills Statement 

Communication 

• adopt a calm, caring and reassuring manner in interaction with the casualty and others
• communicate with stakeholders and convey information, which may include clarifying, listening, paraphrasing, questioning, summarising
• exercise courtesy, consideration and sensitivity at all times with the client
• give and receive instructions
• interact with people internally and externally through verbal, non verbal and written communications in the workplace and follow verbal and written workplace instructions
• make notes of observations
• provide and receive feedback in a constructive manner
• read and understand the organisation's plans, policies and procedures
• use language in all communications which is clear, concise and appropriate to client, assignment and organisation's requirements
• use non verbal communication which is positive, culturally appropriate and tailored to the audience
• use skills to follow instructions/directives and to report information

Teamwork 

• apply interpersonal skills
• assist members of other emergency services
• attend and contribute to work related meetings and workplace committees
• participate in group discussions and informal meetings
• promote cooperation
• recognise and access contribution of individuals of different ages, gender, and social and cultural backgrounds
• seek peer support when required
• suggest and debate practical consultation and decision making strategies
• work effectively with other personnel in the organisation

Problem solving 

• assess moving casualty to a safer location
• identify and communicate additional or specific resource requirements
• identify hazards to self and others and take appropriate action to safeguard against injury
• monitor and assess treatment, and appropriately amend the management plan in response to changes in condition of the casualty and/or environment
• operate within local supervisory/management responsibility and apply known solutions to a variety of predictable problems
• provide emergency care pending the arrival of appropriately qualified personnel
• recognise and resolve problems and conflict
• rectify and/or report first aid equipment faults
• use the organisation's policies and procedures

Initiative and enterprise 

• make initial assessment of extent and nature of emergency care required
• monitor treatment
• use information such as characteristics of natural, local and built environments, demographics (population distribution, social, cultural, health status and education data), economic activity reports and government reports
• use improvised techniques, when limited access to equipment necessitates

Planning and organising 

• accurately record details of casualties' condition, treatment and response to treatment in line with organisation's procedures
• assess work load and set priorities within allocated timeframes
• compare calculated level of risk to the established risk evaluation criteria and determine to be acceptable or unacceptable in consultation with the supervisor
• determine scope and focus of a feasible emergency risk management project
• evaluate treatment plans to determine residual risk following implementation
• identify factors affecting work requirements, assess impact and take appropriate action to ensure work requirements are met
• monitor, review and record effectiveness and efficiency of the treatment plan, in accordance with organisational policies and procedures, to ensure compliance and validity
• use equipment according to casualty's condition, availability and to organisation's procedures

Self-management 

• apply knowledge of current practices and procedures in emergency care
• apply knowledge of legal and ethical issues in pre-hospital care
• conduct oneself at all times in accordance with organisation's policies, procedures and standards
• develop and maintain own expertise
• identify training and development needs relevant to the area of work
• maintain universal hygiene precautions
• maintain work effectiveness
• manage own work
• monitor own work
• observe designated dress codes
• participate in programs to ensure level of expertise meets organisation's requirements
• recognise and manage signs of personal stress
• recognise level of well being necessary to perform work effectively
• remain calm under pressure
• voice personal view to the review process

Learning 

• learn about assessment of casualty, in accordance with organisation's procedures
• learn about culture, diversity and history of communities, environments and associated concerns, issues and sensitivities
• learn about current practices and procedures in emergency care
• learn about group dynamics
• learn about perception of risks
• learn about strategies for resolving conflict

Technology 

• analyse information
• operate first aid equipment
• represent mathematical ideas in appropriate format
• use information technology effectively
• use technology such as monitoring and assessment resources
• use technology, which may include specified methods or tools for examining any available data, such as audit results/incident reports

Code 

Core Units 

PUACOM001C

Communicate in the workplace

PUACOM002B

Provide services to clients

PUATEA004D

Work effectively in a public safety organisation

Code 

Elective Units 

Group A 

PUACOM014B

Contribute to community safety

OR

PUAFIR208B

Participate in community safety activities

PUACOM015B

Conduct community safety activities

∟PUATEA004D Work effectively in a public safety organisation

OR

PUAFIR301B

Undertake community safety activities

PUAEME001B

Provide emergency care

PUAEME002C

Manage injuries at emergency incident

∟PUAEME001B Provide emergency care

PUAEMR008B

Contribute to an emergency risk management process

PUAEMR026

Treat operational risk

∟ PUAEMR027 Assess operational risk

PUAEMR027

Assess operational risk

PUAFIR206B

Check installed fire safety systems

PUAFIR314B

Utilise installed fire safety systems

∟ PUAFIR206B Check installed fire safety systems

PUAOHS001C

Follow defined occupational health and safety policies and procedures

PUAOHS002B

Maintain safety at an incident scene

PUAPOLIM002A

Promote public safety objectives by liaison with a culturally specific community

PUAWER001B

Identify, prevent and report potential workplace emergency situations

PUAWER004B

Respond to workplace emergencies

PUAWER008B

Confine small workplace emergencies

Group B 

PUACOM005B

Foster a positive organisational image in the community

PUACOM006B

Plan and conduct a public awareness campaign

PUACOM011B

Develop community awareness networks

PUACOM012B

Liaise with media at a local level

PUALAW001B

Protect and preserve incident scene

PUALIO002B

Provide local community, cultural and geographic information to other agencies and tourists

PUAPOLIM003A

Provide interpreting and translating services

PUATEA001B

Work in a team

PUATEA002B

Work autonomously

PUATEA005A

Manage own professional performance

AHCCCF413A

Service committees

CHCCD401E

Support community participation

CHCCD413E

Work within specific communities

CHCGROUP302D

Support group activities

CHCYTH301D

Work effectively with young people

SITXMPR402

Create a promotional display or stand

TAEDEL301A

Provide work skill instruction