Qualification details

Release 

TP version 

Comments 

2

PUA12 V2

Imported units updated

1

PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA21310. Packaging rules wording revised, imported units updated. Equivalent.

Employability Skill 

Employability Skills Statement 

Communication 

• discuss and clarify needs and expectations with clients
• ensure non verbal communication is positive, culturally appropriate and tailored to the audience
• fill in accident and incident forms
• locate, interpret and provide relevant information to requests
• use active listening skills and questioning techniques to clarify issues
• use questioning, learning and summarising skills to establish client needs

Teamwork 

• encourage and acknowledge participation by team members
• make a positive contribution to the effectiveness and efficiency of a team
• participate in group meetings
• support team members in achieving workplace goals

Problem solving 

• recognise, rectify where possible and report hazards in the work area to designated personnel according to workplace procedures
• recognise and resolve problems and conflict

Initiative and enterprise 

• raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation

Planning and organising 

• assess work load and set priorities within allocated timeframes
• identify factors affecting work requirements, assess their impact and take appropriate action to ensure work requirements are met
• identify hazards and assess risks

Self-management 

• develop and maintain own expertise
• identify training and development needs relevant to the area of work
• manage own work
• monitor own work
• recognise and manage signs of personal stress

Learning 

• maintain current required licences and certificates
• participate in programs to ensure level of expertise meets organisation’s requirements
• learn about local operations centre activation procedures

Technology 

• use communication technology if relevant to workplace requirements
• use information technology effectively

Code 

Core Units 

PUACOM001C

Communicate in the workplace

PUACOM002B

Provide services to clients

PUAOHS001C

Follow defined occupational health and safety policies and procedures

PUATEA001B

Work in a team

PUATEA004D

Work effectively in a public safety organisation

HLTFA201B

Provide basic emergency life support

Code 

Elective Units 

PUAEQU001B

Prepare, maintain and test response equipment

PUALAW001B

Protect and preserve incident scene

PUAOHS002B

Maintain safety at an incident scene

PUAOPE013A

Operate communications systems and equipment

PUASAR022A

Participate in a rescue operation

∟ PUAEME001B Provide emergency care OR HLTFA201B Provide basic emergency life support

PUASES012A

Work as a team member in an emergency operations centre

HLTFA301C

Apply first aid

TLIH2001A

Interpret road maps and navigate predetermined routes

NOTE 

HLT units have been imported from the HLT07 Health Training Package.

TLI unit has been imported from the TLI10 Transport and Logistics Training Package.

Information about customising PUA12 Public Safety Training Package qualifications is in the Customisation of Qualifications section.