Qualification details

Release 

TP version 

Comments 

1

PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA20310. Packaging rules wording revised. Equivalent.

Employability Skill 

Employability Skills Statement 

Communication 

• communicate clearly, need for additional support to appropriate person
• meet organisation’s standards of style and accuracy in presentation of written documents
• use questioning, learning and summarising skills to establish client needs

Teamwork 

• assist team members to ensure efficient and safe completion of tasks in accordance with organisation’s policies and procedures
• encourage and acknowledge participation by team members
• make contributions in small informal group activities and meetings to facilitate outcomes

Problem solving 

• identify and resolve particular misunderstandings in communication between other police and members of a culturally specific community
• identify hazards and assess risks
• recognise problems and conflict and resolve through agreed and accepted processes

Initiative and enterprise 

• observe confidentiality in accordance with organisation’s policies and procedures
• raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation
• suggest strategies to achieve service objectives while respecting cultural differences

Planning and organising 

• complete tasks are and achieve results with minimum supervision
• establish appropriate decision making processes with client and relevant stakeholders
• select and implement appropriate response

Self-management 

• assess work load and set priorities within allocated timeframes
• monitor own work to ensure compliance with organisational requirements
• recognise and manage signs of personal stress and take appropriate action to ensure continued work effectiveness

Learning 

• access workplace information and seek clarification where necessary
• identify training and development needs relevant to area of work in conjunction with supervisor and follow up with relevant personnel
• maintain currency of required licences and certificates

Technology 

• correctly utilise communications system to facilitate transmission and reception
• inspect and maintain communications systems ensuring operational readiness according to organisational policies and procedures
• use communications systems and equipment

Code 

Core Units 

PUACOM001C

Communicate in the workplace

PUACOM002B

Provide services to clients

PUAOHS001C

Follow defined occupational health and safety policies and procedures

PUAOPE013A

Operate communications systems and equipment

PUAPOLIM001A

Assist police with members of a culturally specific community

PUATEA001B

Work in a team

PUATEA004D

Work effectively in a public safety organisation

NOTES 

Information about customising PUA12 Public Safety Training Package qualifications in the Customisation of Qualifications section.