Qualification details

Release 

TP version 

Comments 

1

PUA12 v1

New release of existing qualification from PUA00 v8.1: PUA20110. Packaging rules wording revised. Equivalent.

Employability Skill 

Employability Skills Statement 

Communication 

• communicate effectively with a wide range of community members such as those with physical/sensory/intellectual impairment and with different cultural backgrounds
• use active listening skills and questioning techniques to clarify issues
• use clear, concise language in all communications that is appropriate to client, assignment and organisation’s requirements

Teamwork 

• make contributions to participative arrangements in the workplace within organisational procedures and scope of responsibilities and competencies
• seek peer support when required
• understand, acknowledge and accurately represent views and opinions of individuals or a group to others where required

Problem solving 

• identify and arrange for the needs of specific categories of persons in care or custody
• raise workplace issues with appropriate personnel and make appropriate contribution to resolve issues in accordance with workplace procedures
• recognise hazards in the work area, rectify where possible and report to designated personnel according to workplace procedures

Initiative and enterprise 

• minimise workplace risks to self, colleagues and the public
• optimise the potential safety and security of persons in care or custody
• raise occupational health and safety issues with designated personnel in accordance with workplace procedures and relevant occupational health and safety legislation

Planning and organising 

• employ alternative communications strategies according to organisational procedures to address identified faults and deficiencies in communication
• participate in initial assessment to identify factors which will impact on public safety and scene preservation
• plan, implement and where necessary adapt workplace safety responses to situational contexts

Self-management 

• assess work load and set priorities within allocated timeframes
• observe confidentiality in accordance with organisation’s policies and procedures
• recognise and manage signs of personal stress and take appropriate action to ensure continued work effectiveness

Learning 

• access workplace information and seek clarification where necessary
• identify training and development needs relevant to area of work in conjunction with supervisor and follow up with relevant personnel
• maintain currency of required licences and certificates

Technology 

• safely operate and use general issue and emergency operational equipment and safety clothing
• use and maintain police communications equipment in accordance with manufacturer’s specifications and organisational guidelines
• use information technology effectively

Code 

Core Units 

PUACOM001C

Communicate in the workplace

PUALAW001B

Protect and preserve incident scene

PUAOHS001C

Follow defined occupational health and safety policies and procedures

PUAOPE013A

Operate communications systems and equipment

PUAPOLGD001A

Maintain police operational safety

PUAPOLGD005A

Use and maintain police operational equipment

PUAPOLGD007A

Manage persons in care or custody

PUATEA004D

Work effectively in a public safety organisation

NOTES 

Information about customising PUA12 Public Safety Training Package qualifications in the Customisation of Qualifications section.